Business Support Office Manager Jobs in Westminster, Greater London

Part-time (28 hours per week)

Would you like to take on an interesting and varied senior management role and be part of a community mental health charity?

We’re looking for someone with at least two years of management experience in mental health or related services who can lead and further develop Reach Out services at Mind in Camden.

Among other tasks, you will be required to:

• Supervise service managers
• Contribute to bids and tenders
• Develop and maintain partnerships and stakeholder relationships

You will also be expected to contribute towards the longer-term strategic direction of the organisation as a whole. Further, it is key that you embed and maintain the charity`s vision and values.

To apply, please visit our website to download an application form.

Please note CVs will not be considered; we shortlist on the basis of application forms. There is a two-stage interview process – all interviews are in person at our offices.

Closing date: 10th June 2024.

First stage interviews: 17th June 2024.

Second stage interviews: 20th June 2024.

Job Description – Supporter Retention Manager (Individual Giving)

Reporting to: Senior Manager, Public Fundraising

Location: London Hybrid working: Mondays office-based, rest of the week flex.

Contract: Permanent

Hours: 35 Hours

Salary: £39,414-£41,488

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare 

FareShare is the UK’s largest charity fighting hunger and food waste. We are the only charity operating on a national scale, in partnership with our network, to redistribute edible surplus food to over a million people across the UK​.

In addition to providing food, these charities and community groups help tackle the root causes of poverty and provide vital services such as domestic violence shelters, breakfast and after school clubs and older people’s lunch clubs​. Thanks to the surplus food from FareShare, our network is supporting people to have better access to food, form stronger connections and reduce isolation to improve mental health​.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The Role

FareShare has a dynamic fundraising department that has seen incredible growth in support in an incredibly short space of time. We are now looking for a proven Supporter Retention Manager to join us as we embark on our next phase of deepening engagement with current and new supporters.

This newly created role is an integral part of the Fundraising team’s growth plans to become a £40 million income generating team.

Working closely with the Supporter Acquisition Manager, Supporter Experience Manager (Fundraising Operations) and the wider Fundraising team, the post-holder will lead on stewardship campaigns encompassing Warm Appeals, Regular Giving asks, Supporter newsletters and cross-sell campaigns across FareShare’s audiences. Line management of an Individual Giving Officer (or Assistant) may form part of the roles and responsibilities further down the line.

The role offers a fantastic opportunity for a proven Individual Giving professional to help drive innovation in supporter retention and development and make a decisive contribution to a high-performing team.

Main areas of responsibility

1.Plan and deliver the Warm Appeals programme in line with agreed budget targets and annual workplans

• Campaign manage the Cash Appeals programme at all stages, from initial planning through to supplier management and post-campaign analysis
• Develop and implement a rolling programme of Regular Giving Asks.

2.Develop and manage a seamless supporter journey and consistency of messaging from the initial touchpoint through to longer-term giving

• Work with the Supporter Acquisition Manager and the Supporter Experience Manager on planning, delivering and managing a seamless supporter journey and consistency of messaging from the point of acquisition
• Actively monitor Supporter attrition levels and implement measures to mitigate disengagement
• Hold regular catch-ups with the Supporter Acquisition Manager and the Supporter Experience Manager to optimise collaborative working across both teams
• Keep up to date on the latest trends and techniques in Supporter Stewardship and apply learnings as appropriate on retention initiatives.

3.Maximise opportunities for cross-team campaigns

• Collaborate with the wider fundraising team on new and existing income generation opportunities.

4.General duties

• Provide support to the Individual Giving team where necessary.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with the criteria, outlined above, that we consider either as being essential or desirable in this role.

Essential Criteria

Experience

• Demonstrable track record in planning, implementing and managing Supporter Stewardship programmes
• Data Selection, Targeting and Segmentation experience
• Experience of working with fundraising budgets
• Experience of working with and managing suppliers including Marketing agencies
• Demonstrable track record in growing income from Individual Giving audiences
• Experience of writing post-campaign reports for a range of audiences
• Experience of using Salesforce CRM

Skills, Abilities and Knowledge

• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Proficient user of Microsoft Office
• Working knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

Desirable Criteria

• Demonstrable understanding of Supporter Acquisition
• An interest in the impact of food waste on the environment
• An interest in food poverty and its causes

Values and behaviours

• A commitment to Equality and Diversity
• An understanding of, and enthusiasm for, FareShare’s mission and strategy
• A commitment to continuous professional development
• An empathy with Volunteers and an understanding of their needs
• Flexible and non-judgemental approach to people and work
• Willingness and ability to travel in the UK.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Prospectus are excited to be working exclusively with Abt Global Britain to help them recruit for a Business Development Manager (FCDO Commercial Contracts) to join their team. Abt Global is an engine for social impact, fuelled by caring, curiosity and cutting-edge research that moves people from vulnerability to security. Abt Global in Britain focuses exclusively on international development. They work with the UK Government and other international development funders as we apply our technical expertise to complex problems and improve the quality of people’s lives around the globe.

This role is offered on a full-time permanent basis paying a salary between £40,000 to £50,000 per annum with flexible hybrid working arrangements at their London office.

Reporting to the Deputy Head of Business Growth, this new role will be responsible for supporting Abt Britain to scale its work in the UK through the acquisition of new business. They will enable Abt to position effectively for new opportunities and to lead and manage proposal efforts. The post holder will be expected to build and manage strategic partnerships and support the development of efficient and effective business development systems and processes.

They are looking for someone with demonstrable business development experience, including capture, proposal writing and proposal management, preferably on winning proposals for FCDO commercial contracts. They are looking for someone with demonstrable knowledge of and experience with preparing bids, negotiating, and managing 7 & 8 figure FCDO contracts. The Ideal candidate will have knowledge of bidding for governance, climate/environment, or economic growth opportunities.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Firas El Dib at Prospectus.

 If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Hours: 22.5 hours per week – Tuesday, Wednesday & Friday
Contract: Permanent
Salary: £35,692 per annum (pro-rata £21,415 per annum)
Location: 242 Kingsland Road, London, E8 4DG

Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff.

Aims of the post

• To manage the office, coordinating volunteers to provide reception and administrative services. 

• To coordinate and procure office and IT equipment.

• To carry out HR administration tasks acting as a first point of contact for managers and staff.

Specific Responsibilities

Office management

• Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys. 

• Organise Reception rota and cover, enabling opening hours to be fully resourced. 

• Dealing with petty cash.

• Managing phone and IT systems, contributing to new projects and upgrades.

• Ordering and facilitating meeting refreshments. 

• Promote and manage booking of rooms. 

• Manage all hardware e.g. laptops, phones etc and ordering office consumables.

• Managing small budgets and checking expenditure.

• Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept.

Volunteer and Placement development

• Day to day supervision of customer services volunteers and placements.

• Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress. 

HR administration

• Investment in staff - To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance. 

• Employment contracts and Consulting employees - To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys. 

• DBS checks - To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers. 

• Managing information - To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO. 

• Payroll - To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review. 

• Recruitment - To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency. 

• Learning and Development - To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference. 

Customer focused services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Be supportive of PBHA’s ethos of maximising tenant/participant influence over the development of the organisation.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints.

General Responsibilities

• Participate in key meetings.

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.

• Promote, develop and support PBHA’s ethos, values and impact.

• Provide cover for other managers and workers.

All staff are expected to: 

• Work co-operatively as part of a team and with other teams.

• Be involved in the selection and training of new workers and volunteers.

• Participate in staff training and development activities, one to ones and all relevant meetings.

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

• Plan and organise own work with a minimum of day to day supervision.

• Undertake all other reasonable duties.

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The Kingsland Hub site has one level and is accessible to wheelchair users.

Main Conditions of Service

This is a part time position. The post is for 22.5 hours per week. It is expected that the hours will be delivered on 3 full days (to be agreed) each week but alternative arrangements, ie 4.5 hours per day for 5 days, may be acceptable. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days – pro rata.  

Salaries and expenses are based on PBHA’s salary scales and are revised each year. The salary for this post will be in the range of £35,692 pro rata per annum and the starting salary is £35,692 (£21,415 for 22.5 hours per week).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months). The notice period for this role is four weeks.

PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an antiracist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• Experience of developing and maintaining efficient business administration processes.

• Experience of administering and maintaining records with regard to confidentiality 

• Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports 

The competencies required for the post are the ability to:

• Able to multitask and prioritise

• Able to take and model taking responsibility

• Able to take decisions

• Excellent people management skills

• Able to work closely and effectively across departments 

• Able to promote Equality and Diversity, and PBHA’s values

• Able to liaise with a range of people across cross cutting areas such as Health and Safety

• Able to lead on document control 

It is desirable that the candidate will have:

• Experience of recruiting volunteers 

• Experience of coaching and developing volunteers or people returning to the workforce

• Experience of undertaking safeguarding DBS checks for employees and volunteers 

• Experience of an HR system would be an advantage

• Experience of maintaining confidential employee records

• Experience of tendering for office equipment and supplies

The successful candidate will need to be committed to:

• Investing in volunteers’ skills, development and wellbeing 

• Ensuring Value for Money in all purchasing and procurement

• Maintaining and developing PBHA as a best practice employer 

• Championing PBHA’s Equality and Diversity policy 

• PBHA’s values and culture of empowerment and respect 

• PBHA’s Equality, Diversity and Inclusion policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Our Business Development department is integral to the success of our organisation and we are looking for an experienced, organised and driven individual to fulfil the role of Head of Business Development. 

We are looking for someone who is comfortable in leading and co-ordinating a team. You will lead and operationally manage the department in our external business development engagement activities as well as our internal, cross-departmental collaboration working towards our ‘Evolve Strategy’.

You will have a clear and demonstrable understanding of configuring, organising and developing business development strategies and an understanding of how an awarding body operates particularly within the education landscape. 

A proactive communication style, strong organisation and interpersonal skills and a decisive nature are key qualities required in this role. You will operate in a flexible and predominantly remote working environment; therefore a demonstrable experience of working using your own initiative alongside a desire to innovate and test new ways of working are essential. 

Your team will be supported by a Business Development Co-ordinator and two Business Development Managers, each focused on retention of business and new business (New Business Development Manager to be recruited). Additionally, a team of Business Development Officers and Centre Engagement Executives also support the team. 

We view this role as an integral part of successfully delivering our strategy. You will have the opportunity to shape the way your department operates to support the needs of the business as well as our centres. 

The role fits within the wider Leadership Team and working closely with other HODs and Managers will be a key ingredient to success. 

Role purpose: 

• Set & deliver the Business Development Strategy alongside the Director of Engagement that supports growth, reach, and impact of Leadership Skills Foundation programmes. 
• Drive operational progress by developing positive and proactive working relationships with other Heads of Department.
• Influence the future direction of the Leadership Skills Foundation as a member of the Leadership Team.

The main resposnsibiltiies will be:

• Effectively manage and develop the Business Development Team and relationship management functions to meet agreed budgets and maximise learner/programme registrations.
• Accountable for the Business Development team’s sales planning and forecasting including annual budgeting.
• Regularly developing and presenting clear insight and analysis on market activity, responsibilities, and opportunities.
• Work closely with the Head of Marketing & Communications and New Business Development Manager to devise and deliver targeted new business campaigns and activities.
• Work closely with the Retained Business Development Manager to devise and deliver strategies to retain and grow our centres.
• Work with the Business Development Coordinator to ensure engagement processes and the customer journey meet the needs of centres efficiently.
• Maintain a working knowledge and up to date awareness of the sectors, market audiences and landscape the Leadership Skills Foundation works with.

Head of (HOD) Responsibilities

• Implement the one company/vision/culture and demonstrate its impact.
• To carry out environmental scanning to recognize opportunities and challenges and formulate appropriate actions to position the Foundation in line with its agreed objectives.
• To implement and develop appropriate business management capabilities and practices across the organisation.
• To operationally implement the strategy and set work expectations as agreed by the Board and the SLT.

Skills, experience and knowledge 

• An understanding of education systems in the UK 
• Previous experience in a sales environment and understanding sales processes. 
• Experience of managing pipeline systems
• A proven track record of delivering income growth 
• Analytical thinking and evaluation skills
• Ability to present information concisely using Microsoft Office programmes.
• Strong interpersonal and communication skills 
• Leadership capabilities

Desirable 

• Previous experience of managing a sales team and managing direct reports
• An understanding of awarding bodies and their operating landscape 
• Familiarity with Microsoft Power BI 

The Head of Business Development will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.

If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receiving your application.

At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most. 

We have an opportunity available for a Business and Development Relationship Manager to join our Business Development team. As Business and Development Relationship Manager, your key focus will be to have a direct impact upon the growth and success of the business through the strategic contribution to service development and new business development.

This role will be home based with regular travel across the Midland and South of England region. You will be required to attend at Head Office (based in Warrington, Cheshire) for monthly team meetings, supervisions and as and when required. Salary £57,742 per annum. Contract of 39 hours per week. 

Responsibilities will include:

• Developing and growing the customer base across the region, establishing, and maintaining key strategic partnerships with commissioners, ICBs, housing providers and other stakeholders.
• Revenue targets and relevant KPIs are delivered across the region whilst ensuring service sustainability is maintained.
• Establishing demand needs within the local areas whilst supporting with new developments, with interests in LD & MH Services.
• The ability to develop high-level reports and briefings, managing complex data and information to provide concise recommendations and detailed action plans.

For this role you will need to be able to work independently and work with the wider business development team on competitive bids and tendering across the region. We are seeking someone who is willing to lend a helping hand and constantly looking for ways to improve process. You will need to have patience, an understanding nature and active listening skills. If you are someone who welcomes challenges and actively seeks opportunities to enhance your skills then we would like to hear from you. 

Qualifications

Candidates must have a relevant qualification in Business management, or be willing to work towards.  Extensive experience of successful sales/negotiation within a health and social care context is essential this for this role. Strong organisational and time management skills are required. You will need to be someone who is unafraid to take risks, try new approaches, and continuously seek improvement.

On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. We are seeking individuals who can showcase that their personal values align ours here at Making Space.

Benefits

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.

Our current benefits include:

• Wagestream – Access up to 30% of your wages as you earn,
• Lifestyle benefits through Bravo Benefits and Health service discounts
• Holidays 25 days plus bank holidays subject to contract (pro rata for part time)
• We pay double time for Xmas day, Boxing Day and New Year’s Day
• Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
• Access to our library of learning through our e-portal
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards
• Pension Scheme 3% employer contribution as a minimum
• Paid Sick leave

Key Dates:

• Closing date for applications is 17th May at 5pm.
• Informal interviews will be held virtually on 24th May.
• Formal interviews will take place on 07th June at Warrington Head Office.

We are looking for an experienced Operations Manager to cover parental leave. 

The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team.  They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.

The successful candidate will have knowledge and experience of:

· Managing the delivery of contract and programmes to meet contractual obligations

· Working with business, schools and/or community organisations to create beneficial relationships

· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries

· Securing funding for impact programmes

This is a fixed term contract for approximately 10 months to cover parental leave. 

The location is flexible - candidates can be based at home or at their nearest BITC office.

The salary level for this role reflects the contractual location and the programme funding.  The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based. 

The role is full-time - 35 hours per week.

Closing date: 26 May 2024 at midnight

Interview date: w/c 3 June 2024 

The RSCM is on a mission to enable the flourishing of church music, and in particular to get children singing.

Working across the whole charity, you will work to sell existing products, courses and events, as well as membership subscriptions. With a passion for the power of singing and music, you will persuade musicians, teachers and members of church communities of the value of RSCM’s offerings. You will build and leverage a network of advocates to help spread the word, accelerating take-up and growing the RSCM’s reach in churches and schools.

The post holder will be expected to work to actively drive sales of RSCM products such as ‘Hymnpact!’ (a singing resource aimed at encouraging singing in primary schools), sales of events such as singing courses, and membership subscriptions; and in some instances voluntary giving. Some of the work will be in support of RSCM Enterprises, RSCM’s wholly owned trading subsidiary.

The sales plan will be delivered with some assistance of external contractors (e.g. social media), and with input from individuals across the organisation.

The post holder is responsible for selling to individuals, corporate customers (such as school federations) and organisations (e.g. choral societies) including through appropriate organisational networks. The holder will play an active part in suggesting, agreeing and delivering agreed KPIs and sales targets, monitoring and adjusting activities as necessary to improve results. The successful candidate will play a key role in ensuring the long-term financial viability of the charity and whilst we have a comprehensive product offer, we welcome innovation. The post holder will be expected to make suggestions and recommendations for NPD (new product development) and changes to our strategy that could make the products more attractive to parallel markets.

Sounds exciting? See the full job description and person specification 

Location: remote or working out of our Salisbury office.

Closing date: 17th May 2024

Office Manager – Hybrid 

Part time – 4 days a week 

Circa £36,000 per annum  

Hybrid working – London office (minimum 2 days a week) and remote  

As the first recruitment agency in the UK to become a certified B Corp, Prospectus is a recruitment business with a difference. Working exclusively in the not-for-profit sector, we believe our clients change the world for individuals, communities and society. For over 60 years we have been working across the UK and internationally to connect talented people with not-for-profit organisations.   

At an exciting time of change, we are now looking to recruit a motivated, people-focused individual to join as an Office Manager.  

In this role you will take the lead on creating an office environment that your colleagues will truly want to spend time in while continuing to ensure they can work seamlessly wherever they are. We will need you to be able to see the bigger picture and be comfortable working directly with senior leaders across the business.

You will ensure a keen focus on delivering excellent operational services and processes, including health and safety, building maintenance, office management, ICT, risk management and business continuity, working collaboratively with our external operational partners.   

You will have great ideas and think creatively about how you can ensure every Prospectus employee has a great working experience. You’re also practical and able to use your initiative to ensure those day-to-day operational niggles every business has don’t get in the way of that employee experience!  

Our Operations Assistant will report to you. 

You will have experience in office or facilities management but have seen your role evolve over the last few years as office-based work has moved towards remote and hybrid models. If you are now ready to take what you have learnt during this period to further your Operations career and embrace a more strategic, forward-thinking role we’d love to hear from you.  

Previous experience covering ICT, health and safety, managing supplier relationships and office management is essential.  

We offer an attractive salary and an annual company bonus scheme. Our benefits include flexible working, a matched pension contribution, 28 days annual leave plus bank holidays (pro-rated if applicable), wellbeing support and 6 days off a year to volunteer (pro-rated if applicable).      

Prospectus is committed to being a diverse and inclusive place of work and welcomes applications from all backgrounds, particularly underrepresented groups including people of colour and disabled people. As a Disability Confident employer, we commit to interviewing all candidates with a disability who meet the minimum requirements for the role. We are happy to discuss flexible working opportunities for this role.  

Please also contact us if you require any support with submitting your application or would like to apply via another method.   

The role shall close on 26.05.2024 but CVs shall be reviewed on an ongoing basis – so please don’t hesitate to apply!  

Interview dates – likely be w/c 27 May. There will be a 1st stage virtual interview, and a 2nd stage face to face interview in our office based in central London.  

Full time (flexible working options available)

Hybrid – Farringdon, London/Home based

Closing Date: 9 June 2024

Ref 6729

Join the General Counsel's Division as our new Incident Reporting Manager. If you can manage and configure databases to meet business needs, communicate effectively with users, and enjoy data analysis, we would love to hear from you!

About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role
Save the Children has an ambitious strategy, which requires us to take and manage an appropriate level of risk, often in complex environments, in order to improve the lives of the most marginalised children and communities that we work with. We are a large, complex charity and risk touches every part of the organisation and all aspects of what we do.

This is a new role within our General Counsel's Division and you will work with a wide variety of specialist teams across SCUK (e.g., Safeguarding, Legal, Health & Safety) who investigate incidents reported through SCUK's incident reporting and case management IT system (IRCM system).

You will act as the product owner for the system and will be the main point of contact with the software provider, responsible for ensuring that the system is configured and operating effectively to meet business needs and ensure that we can maximise use of the incident data.

A key objective for this new role will be to develop insightful reports and dashboards that help us analyse and monitor incident data relating to key areas of risk in SCUK's work, for example safeguarding, fraud, and health and safety. The aim will be to develop reporting and analysis that can identify trends and root causes to help us learn from incidents and improve the ways in which we respond to risks.

Key accountabilities will include:

Act as Product owner of SCUK's incident reporting and case management IT system (IRCM system):

• Responsible for the overall management of the system and ensuring that it is configured and operating effectively;
• Collaborate with specialist teams (e.g. Safeguarding, Fraud, Health & Safety) to understand business needs, gathering feedback on issues and functionality requirements, and exploring solutions and improvements;
• Manage the relationships with the ICRM software provider, SCUK technology team, and specialist teams to support the ongoing use of the system and to coordinate system updates and improvements;
• Review how we are utilising the system and the current licensing arrangements and make recommendations to optimise efficiency and cost effectiveness;
• Ensure training and user guides are available for new users and communicate system functionality updates to all users;
• Maintain high standards of data protection compliance in the configuration and use of the system through the completion and maintenance of privacy impact assessments;
• Develop mechanisms to monitor data quality for consistency and accuracy.

Incident analysis and reporting:

• Use appropriate data analytical tools such as Excel and Power BI to enable regular analysis of incident data to detect and monitor trends, including the proactive identification of emerging areas of risk and their causes;
• Develop clear and user-friendly reporting formats, such as dashboards and trend analysis, tailored to different audiences, including the Executive Leadership Team, the Audit and Risk Committee, and specialist teams;
• Convert data into actionable intelligence that enables the organisation to learn from incidents and highlights areas for improvement.
   

Reporting and case management processes:

• Monitor data quality from incident reports and liaise with specialist teams and incident reporters to ensure information is accurate and complete;
• Carry out initial triage of new incident reports, ensuring they are allocated to the correct specialist teams;
• Ensure mechanisms for reporting incidents through the IRCM system continue to meet the needs of incident reporters and specialist teams, as well as the teams managing regulator and donor reporting requirements;
• Track timely progress of cases to closure in line with agreed protocols

Stakeholder communication:

• Develop a communications plan to promote awareness around incident reporting throughout the organisation and relevant external stakeholders
• Manage the incident reporting and case management Sharepoint site and intranet pages, ensuring the provision of helpful and up to date information about incident reporting and investigation processes and procedures
• Act as focal point for promoting awareness of incident reporting as an important part of protecting people and assets, and in doing so contribute to a culture of openness and learning;
• Coordinate regular meetings for system users from specialist teams to share IRCM system knowledge and best practice, discuss common issues, trouble-shoot and monitor case management Key Performance Indicators;
• Assist with the timely completion of incident reports for institutional donors such as FCDO and other relevant external agencies/regulators

About you
You will need to be self-motivated and proactive with the ability to work independently, whilst also enjoying teamwork and able to work collaboratively with a diverse range of internal stakeholders across SCUK in order to understand business needs and develop appropriate solutions.

As the key point of contact for system users, providing training and guidance, and managing user access you will have strong interpersonal and communication skills. You will also build awareness around incident reporting processes and responsibilities with staff and volunteers throughout SCUK, helping to ensure that reporting is integrated in all SCUK's programmes.

To be successful, you'll demonstrate:

• Experience in high-level project management with excellent communication skills, both verbal and written.
• You are self-motivated; proactive and able to deliver results.
• You actively seek to improve existing processes and practice, and demonstrates a high degree of flexibility and adaptability to manage multiple tasks in a fast-moving environment.
• The ability to build credibility quickly and to communicate with impact, including influencing at senior management level.
• Excellent interpersonal skills, enjoying teamwork and high ethical standards.
• Experience configuring or managing an IT system or database.
• Knowledge of and/or experience in data analytics or the use of reporting tools such as Power BI.
• Awareness of risk management principles is desirable.
• Knowledge of and/or experience in incident reporting or case management is desirable.
• Knowledge of or experience in one or more of Save the Children's reporting areas (e.g., safeguarding, fraud, risk, health and safety) is desirable.
• Proficiency in the use of Microsoft Office Suite, including Excel, Word and PowerPoint, and ability to quickly learn to use new software.
• Discretion in dealing with confidential information.
• Commitment to Save the Children's vision, mission and values.

What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Closing date: 9th June 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. Their research makes them the leading authority on literacy and drives all their work.

There has never been a more exciting time to join, with an ambitious Director of Fundraising focused on growth, a CEO brimming with ideas and energy, a compelling and unique case for support, and the whole organisation united behind fundraising.

The Corporate Partnerships team has seen impressive success over recent years with the team now bringing in more than £4 million annually from a range of partners including Chase Bank, Lancôme, KPMG, McDonald’s, Morrisons, Bloomberg and WHSmith.

We’re seeking a skilled corporate fundraiser to lead on a portfolio of significant, strategic partners on a maternity cover contract. You will deliver a high level of stewardship to grow and develop existing relationships, line manage a Corporate Partnerships Manager, and contribute to the development of the corporate partnership strategy.

As Senior Corporate Partnerships Manager, you will: 

• Manage a diverse portfolio of corporate partners at the six-figure+ level, ensuring effective stewardship to strengthen engagement and drive incremental income
• Play a key role in developing the corporate partnership strategy, and contribute to budget planning in collaboration with the Head of Partnerships
• Research, write and pitch compelling funding proposals to renew and uplift existing partnerships, meeting agreed targets and working closely with colleagues across the organisation
• Provide management, support and guidance to the Corporate Partnerships Manager

Ideal skills and experience: 

• Demonstrable experience in managing six-figure+ corporate partnerships in the not-for-profit sector
• Expertise in leading on multi-faceted partnerships, including strategic partnerships
• Experience working with partners across retail and financial services is desirable
• A strategic mindset and ability to think creatively about corporate partnerships, identifying opportunities for uplift and increased engagement among existing partners, fostering a strong sense of connection to the organisation’s mission
• Ability to lead, motivate and develop direct reports, including setting priorities and goals that are achievable, aspirational and inspiring

Benefits include: 

• 39 days of annual leave per year (pro rata for part-time staff), made up of 28 days’ annual leave plus bank holidays and office closure from Christmas Day to New Year’s Day inclusive
• 8% employer pension contribution
• Enhanced maternity, adoption and shared parental leave and pay policy – after 1 year of service, employees are entitled to 12 weeks on half pay in additional to statutory entitlements, with two weeks of paternity leave at full pay (subject to qualifying criteria)
• Employee assistance programme
• Shopping and leisure venue discounts
• Discounted gym membership, dental plans and health assessments

At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.

As the Head of Partnerships and Philanthropy, you will be the cornerstone of our partnership and philanthropy activities, creatively engaging with corporations, high-net-worth individuals, trusts, and foundations to build partnerships with purpose, to increase our reach and secure the vital income to deliver our mission. Your role extends beyond fundraising; you will be forging meaningful corporate partnerships, shaping a landscape where businesses contribute to improving the lives of older people in poverty. With your expertise, we aim to connect those in need with supportive services, transforming lives with compassion and targeted action.

With a proven track record in securing and implementing impactful corporate partnerships and major donations, you'll bring a wealth of knowledge and a passion for change to our organisation. As a member of our leadership team, your work will make a vital contribution to extending our reach, helping us to provide practical help to an increasing number of older people struggling with their finances. At Independent Age, your work will echo the ethos of 'partnerships with a purpose', uniting us with high-profile brands to achieve our mission and financial objectives.  

Step forward and lead with purpose; together, we can uplift the lives of the older people living in financial hardship and inspire a community of support.

With a proven track record in high-value fundraising, including securing donations from major trusts, foundations, high-net-worth individuals, and businesses, you will have experience developing partnerships with high-profile brands and an understanding of the importance of ‘partnerships with a purpose’.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age here.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS certificate will be required for this role. 

Closing date: 3 June 2024.

Interview Dates: 

First round interviews to be held on 14 June 2024.

Second round interviews to be held on 21st June 2024.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Spear Clapham Junction

Contract: Permanent, Full-time

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,000 

Closing date: Monday 3rd June, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Download our application pack below for more information about the role and Resurgo

Want a taste of coaching? Come along to our FREE coaching workshop!

Find our event on Eventbrite: 

Approaching challenging conversations: A free coaching workshop Tickets, Thu, Jun 6, 2024 at 6:00 PM | Eventbrite

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
• You are steady under pressure, and able to juggle competing priorities
• You are looking for a varied, hands-on role, where you won't be tied to a desk
• You are IT literate

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation
• Progression opportunities through professional development 1-1s
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)

In the event of a job offer, a DBS check will be requested.

Knowledge & Information Manager

Salary: £38,000 - £42,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Hybrid/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days annually.

Join Our Team!

We have an exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge and Information team. In this role you will have responsibility for leading the development of our highly regarded information and resources, to support, and empower everyone affected by Crohn’s or Colitis.  This includes our evidence-based online and printed publications, web content, research summaries and other information, ensuring it is relevant, and accessible to all.

You will be driving new initiatives and developing tactical plans for the team which meet our strategic objectives.

You will be a member of the charity’s Management Development Forum, providing leadership across the organisation and liaising with the Senior Leadership Team and contributing to the leadership, planning and delivery of cross-team projects.

Benefits of Working for Crohn’s & Colitis UK

If you’re successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About You

You will be skilled in the translation of complex medical and health information into engaging and accessible patient information, and have experience of working with patients and healthcare professionals to develop information resources in line with recognised standards.

You’ll be:-

• Managing the development of Crohn’s & Colitis UK’s repository of evidence about Crohn’s and Colitis.
• Experienced in appraising research and translating this for patients and the public
• Proficient in measuring the effectiveness of a promotion and dissemination and use of information
• Working with both our external and internal stakeholders.
• A skilled multi tasker, able to prioritise and meet deadlines.
• And you’ll have a calm, consistent and flexible approach to work with a commitment to equality, diversity and inclusion.

About Us

We're the UK's leading charity for Crohn's and Colitis.

Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life.  And, because of the stigma surrounding these conditions, thousands of people are suffering in silence.  But we are here to support and champion their cause.  We are growing our amazing team to deliver new and ambitious plans, you couldn’t be joining us at a more exciting time!

If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

How to Apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, please refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email stated within our Recruitment Pack

More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website/

Closing Date: Wednesday 5th June 9.00am

Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales