Business systems manager jobs

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

SPANA is investing in its Monitoring, Evaluation, Accountability and Learning (MEAL) function. We have established an independent MEAL team within the Global Programmes Directorate (GPD), led by a Head of Data Insights and MEAL. The MEAL team plays a critical role in ensuring that SPANA’s programmes are effective, responsive and continuously progressing to improve the welfare of working animals globally. The MEAL team works closely with SPANA partners based in different countries and with SPANA colleagues across departments.

Reporting to the MEAL Manager, the Data Management Officer is a key role in SPANA’s MEAL team. The role oversees the full data cycle, including supporting partners with consistent data collection, improving data quality assurance, maintaining data systems, setting standards, co-ordinating consolidation of programme data and producing clear analysis and visualisation. The role contributes directly to better use of evidence in programme design, learning and accountability across the organisation.

Contract, location and salary

This is a full-time (34.5 hour per week), permanent role based in the UK. SPANA works on a hybrid basis, and staff come into our office in London for approximately 1-2 days per month (or more if preferred). 

The salary for this role is c.£35k per annum, subject to skills and experience. SPANA provides employee benefits including a generous company pensions scheme and healthcare cashplan with Medicash. 

Full details and how to apply

Please review the job description for full details including a person specification and information on how to apply.

The deadline for applications is 23:59 GMT on 04 January 2026. 

Candidates must have the right to work in the UK.

Organisational Change Manager

We are looking for an Organisational Change Manager to lead operational staff and volunteers to deliver significant strategic change and transformation across the operational, financial, facilities and hospitality function.

The role is based in a Christian Church community. All teams, including the staff team, pray together whenever they meet, sharing prayer and worship times throughout the working week. Therefore this role, has a genuine occupational requirement to ensure protection of the strong Christian ethos and values.

Position: Organisational Change Manager

Location: Crawley, West Sussex/Hybrid (flexibility for one day a week to be worked remotely)

Hours: Part Time, 3 days per week (25 hours per week (including regular Sundays; some evenings)

Salary: £50,000 to £55,000 pro rata

Contract: 18 months Fixed Term Contract

Closing Date: Monday 5th January 2026. Please note this role may close earlier than advertised if a suitable candidate is found.

Interview Date: Interviews due to take place during w/c 19 January 2026

The Role

This role will be a second chair role that will oversee the church’s social transformation work across the three parishes, enabling ministry to flourish and grow. You will ensure full legal and safeguarding compliance, steward resources with integrity, and co-lead agreed ministry areas in collaboration with the Senior Leadership Team. As this is a faith-based role, the successful candidate must be a practising Christian who actively participates in the spiritual life of the church.

Key duties include:

• Operational and Financial leadership
• People leadership and Compliance
• Social transformation and community engagement
• Ministry contribution

This role requires an enhanced DBS/Police check and safer recruitment checks and you must have the right to work in the UK. Occasional weekends or evenings as required. You will be required to work key church events including Focus, church family week away in July and the HTB Leadership Conference

About You

We are looking for someone with experience in these key areas:

• Change management
• Operations management
• Delivering successful projects
• Developing and managing operational systems
• Human Resource management
• Facilities management
• Financial management
• Project management

The Organisation

The Church exists to promote the whole mission of the church, pastorally, evangelistically, and socially, and this extends into the staff team where everyone who joins will thrive in this environment, able to contribute to the community of shared faith.

As you will represent and speak on behalf of a Christian organisation, the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

We encourage applications from those of Black, Asian and minority ethnic backgrounds

You may also have experience in areas such as Organisational Change Manager, Organisational Manager, Change Manager, Organisational Change Lead, Organisational Change Officer, HR Manager, HR Lead, Human Resources, Personnel, People Manager, Operations Manager, Operations Lead. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Salary: £45,000 to £50,000 per annum

Hours: Full time, 37.5 hours per week.

Reports to: Programme Director

Direct reports: None

Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.

Extra Information: Open to conversation on hybrid, flexible and compressed working arrangements.

About the role:

We’re building a Transport Solutions Team that works flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. Our growing portfolio includes flagship projects tackling challenges such as inclusive EV charging infrastructure, complex community transport needs, and large-scale research like the National Centre for Accessible Transport.

We are now recruiting for three Transport Solutions Managers, one permanent position and two 24 month fixed-term contracts. These roles will lead the design and delivery of high-impact work focused primarily on accessible electric vehicle (EV) charging – a key priority for the Foundation. This is a pivotal role that combines technical understanding, programme delivery, and stakeholder leadership, and is designed to work flexibly across our matrix structure.

While your core focus will be on EV charging, you also may be expected to lead and/or contribute to other transport projects across the transport themes.

This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people, and to work on some of the most complex and impactful projects in the sector.

What you will be doing:

• Lead the design and delivery of accessible EV charging initiatives, working closely with Programme Directors and partners across government, industry and the charity sector.
• Scope, commission and manage projects related to EV charging – such as pilots, commercial partnerships, research studies or funding opportunities – ensuring alignment to strategic priorities.
• Bring technical and market understanding of EV charging (e.g. standards, installation, interoperability, user experience, accessibility requirements) to shape the Foundation’s approach in this space.
• Manage end-to-end delivery of specific initiatives, including planning, budgeting, due diligence, contracting, risk management, and governance reporting.
• Use insight, evidence and stakeholder engagement to shape new programmes of work and ensure delivery reflects the needs of disabled people.
• Work flexibly across our matrix team, contributing to projects or funding rounds outside your own portfolio as needed, and supporting colleagues with specialist input or delivery resource.
• Build and maintain relationships with key external stakeholders, including OZEV, DfT, BSI, chargepoint operators, local authorities, disability organisations and industry experts.
• Collaborate across the Foundation, including with the Insight & Evaluation, Finance and Communications teams, to ensure high-quality delivery, learning and visibility of our work.
• Bring and apply knowledge in key areas as accessible transport, disability, inclusive innovation, grant making or systems change.
• Support the development and continuous improvement of our delivery models, funding mechanisms and ways of working.

Your experience:

Must haves:

• Experience managing complex projects, ideally in EV charging, transport, or energy sectors.
• Ability to translate technical or policy insight (e.g. standards, user experience, accessibility, or engineering considerations) into practical delivery and funding approaches.
• Experience managing projects or funding opportunities from inception through to delivery, ideally across multiple partners or suppliers.
• Strong stakeholder engagement and influencing skills, with the ability to work effectively across government, industry, and the charity sector.
• Excellent organisational and project management skills, with the ability to deliver multiple, complex workstreams to deadlines.
• Strong analytical capability, able to interpret data, research and qualitative insight to inform recommendations and decision-making.
• Excellent written and verbal communication skills, including the ability to produce high-quality reports, business cases, and presentations for senior audiences.
• Confident IT literacy, including Microsoft Office (particularly Excel and PowerPoint).

Nice to haves:

• Understanding of EV charging systems, standards (e.g. PAS 1899), and market dynamics.
• Experience working alongside government, local authorities, or industry partners on projects.
• Familiarity with innovation or funding mechanisms such as pilots, challenge funds, co-design, or commissioning frameworks.
• Understanding of wider disability and transport issues, such as the social model of disability and key accessibility barriers.
• Experience supporting or line managing others in a team or project context.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

Are you a creative relationship builder with a passion for building impactful partnerships and leading high-performing teams? Earth Trust is seeking a dynamic Senior Philanthropy & Corporate Partnerships Manager to cover maternity leave and play a pivotal role in driving fundraising growth through major gifts and corporate partnerships.

This is an exciting opportunity to combine strategic vision with hands-on relationship management. You’ll lead a talented fundraising team, secure five- and six-figure gifts, and develop mutually beneficial corporate partnerships that help nature and people thrive together.

What you’ll do

• Lead and grow high-value corporate partnerships and major donor relationships.
• Craft compelling proposals and pitches that inspire 5-6 figure gifts and multi-year partnerships.
• Lead a high performing fundraising team.
• Collaborate across departments and represent fundraising at senior leadership level.
• Set and monitor targets, budgets, and performance metrics.

What we’re looking for

• A persuasive communicator and relationship builder with proven success in securing multi-year, high value partnerships.
• Strong understanding of corporate social responsibility and partnership development.
• Experience leading fundraising teams and managing budgets.

This role is a maternity cover role, so there is flexibility on the start date. The current postholder is due to be on maternity leave from mid-April 2026 until the start of February 2027.

Operations & Finance Manager

Contract: 12 Month (view to extend)
Function/Team: Development
Location: London, UK
Hours: Part-time (3-4 days/week)

Reporting to: Director of Development

Salary: £33,410 - £36,678 (pro rata)

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

This role will sit within the Development Team to support the smooth and efficient operation of the charity. This role will assist in managing financial processes and lead on key people operations to maintain a transparent, inclusive, and positive working environment.

This position is ideal for someone seeking part-time work who holds previous experience working in a finance team, but is seeking a more diverse role that also includes opportunity to enhance operating systems, policies, and practices of the organisation for smooth running.

Finance Operations

· Oversee the Operations Officer to reconcile transactions, issue invoices, process payments, and file quarterly Gift Aid claims ensuring accuracy.

· Prepare regular budgets, cash flows, and clear financial reporting for the Senior Leadership Team to support data-driven decision-making.

· Manage STOP THE TRAFFIK’s bank accounts, ensuring the safe handling and ethical investment of reserves.

· Produce quarterly financial papers for the Board of Trustees and lead on the annual audit process, preparing all necessary documentation for external auditors.

· Liaise with the Oasis Finance Department who support STOP THE TRAFFIK to ensure smooth coordination of accounting processes and compliance with organisational standards.

People Operations

· Review organisational policies annually, ensuring they reflect current legislation and best practice, with support from the Operations Officer.

· Serve as the organisation’s Data Protection Officer (with access to pro-bono legal and data protection advisors).

· Oversee recruitment processes, supporting hiring managers to ensure equitable, transparent, and inclusive hiring practices.

· Coordinate quarterly team surveys, analyse feedback, and make recommendations to strengthen workplace culture and wellbeing.

· Maintain our network of pro-bono legal advisors and support staff in accessing timely advice on contracts or compliance matters.

· Manage the internal legal sign-off process and maintain clear records and documentation.

Note, this role will be supported by our parent company’s financial team who will continue to manage payroll, HR records, and sign-off all accounts.

Benefits:

· A friendly, supportive team environment.

· Access to a healthcare cash benefit scheme (including partner/children coverage).

· Corporate eye-care scheme.

· Life insurance.

· Non-contributory Group Personal Pension Scheme (7% employer contribution).

· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).

· Cycle to Work Scheme.

· Season Ticket Loan.

· Option to switch 2 bank holidays to suit personal needs.

· Flexible working policy reflecting staff needs.

· In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on website.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role. Applications accepted on a rolling basis. Only applications sent via email will be considered to ensure an equitable review process.

We cannot sponsor applicants for this role.

Registered Charity No. 1127321

• Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
• Do you love working collaboratively in a busy vibrant environment? 
• Could you contribute to the development of current and new activity to benefit older people?

Manage our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton.  The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. 

The service provides free, confidential and impartial information and advice to all older people and their families and carers.  We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.

The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported. 

We are looking for a supportive and engaged Manager who:

• Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
• Can work on their own initiative, monitoring and meeting targets and problem solving
• Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
• Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations

Training and development opportunities are available to all staff.   

Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply. 

Civitas Charity Recruitment are delighted to be working with a UK Islamic social welfare charity that is strengthening community support through a more structured and locally focused model. As Head of Business Development, you will play a central part in shaping this shift. Working closely with senior leaders, you will design and secure non-Zakat investment that funds the systems, people and infrastructure required to sustain a strong national ecosystem of support.Hybrid in London with 2-4 in person meetings a month in London.

The role

You will lead the organisation’s strategy for non-charitable grant income generation, translating strategic intentions into clear and investable opportunities across areas such as personnel, community hubs, research and technology. The role requires developing and maintaining a strong pipeline of partners, including corporates, high-net-worth individuals, philanthropic supporters and aligned organisations. You will create persuasive investment propositions, narrative briefs and partnership materials that demonstrate the organisation’s impact and long-term vision. Externally, you will represent the charity with clarity and credibility, delivering compelling presentations and building trusted relationships that inspire long-term commitment.

You will work collaboratively across teams, aligning messaging, impact reporting and compliance requirements to ensure that all partnership opportunities reflect both organisational values and community need. The role also requires adherence to safeguarding, regulatory and ethical standards, and a commitment to acting as a steward of the organisation’s mission and approach.

The candidate

Ideal candidates will bring substantial experience in business development, partnership creation or income generation, ideally within a mission-driven or socially focused setting. You will be confident engaging senior decision-makers, able to communicate purpose and vision with ease, and experienced in designing offerings that align financial support with long-term impact. Strong commercial awareness, analytical capability, and an ability to work strategically while delivering at pace are essential. An understanding of, or genuine interest in, the UK Muslim community and Islamic social welfare will strengthen your ability to shape propositions and build meaningful relationships. The role calls for someone proactive, values-driven, collaborative and able to uphold high professional standards.

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If the role sounds of interest and you meet the criteria, please apply immediately or contact Syed at Civitas Recruitment for further information.

Salary: £29,000 – £34,000 per annum (depending on experience)
Location: Reigate, Surrey (Wayside Community)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December 2025
Start Date: Early February 2026 (notice periods considered)

Do you have the compassion, resilience and leadership potential to support women on their journey out of homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and Southwest of England.

We are seeking a dedicated Deputy Manager to join our specialist women’s homelessness service, Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is an excellent opportunity for someone with strong frontline experience who is ready to step into management within a highly supportive and mission-driven team.

About the Role
The Deputy Manager plays a key role in the leadership of Wayside Community, supporting the Women’s Homelessness Lead in the day-to-day running and development of the service.

Key responsibilities include:

• Assisting the Women’s Homelessness Lead in Surrey in ensuring the smooth daily running of the Service at all times and deputising in her absence for all matters relating to the management of the Service.
• Ensure that Wayside Community complies with all statutory regulations relating to supported housing, health and safety, fire precautions etc.
• Working with the Women’s Homelessness Lead to develop performance targets and quality control measures for the benefit of the team, and monitoring team members’ work to ensure that these are met.
• In conjunction with the Women’s Homelessness Lead ensure that effective assessments and action plans are updated for all residents through a key worker system and on case files.
• In conjunction with the Women’s Homelessness Lead ensure that all safeguarding concerns, incidents and complaints are managed robustly.

Who We’re Looking For
You will bring:

• A high-performing individual who is an excellent networker that builds effective internal and external working relationships.
• Experience in delivery of support to clients.
• Agrees with Keychange mission, vision, values.
• Strong leadership, problem-solving, interpersonal, and time-management skills.
• Competent computer skills using Microsoft applications and organisational systems.

Desirable experience includes:

• Prior experience working with non-profit organisations, particularly those involved in social care and/or homeless work.
• Experience of services for women and/or young people experiencing homelessness.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality service.
• Knowledge of the range of services available to homeless people who may have complex needs or other support needs.

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £29,000 – £34,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A compassionate, faith-centered, values-driven culture

For more comprehensive details about the role and how to get in contact with us for an informal discussion about the opportunity, please view the job pack for this advert. 

 
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
 

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

Job overview

In this dynamic role, you'll provide strategic and operational leadership to grow our income streams to £2 million annually and beyond, while maintaining low costs and embedding innovation through AI-driven insights, digital fundraising, and creative projects.

Oversee governance, financial management, grants, lotteries, major donor stewardship, marketing, and a high-performing team, ensuring compliance with regulatory bodies and delivering measurable social value. If you're a visionary leader with a passion for NHS charities, proven fundraising expertise, and the agility to handle hands-on operations—from event planning to risk management—apply now to drive meaningful change and represent us on national stages.

Flexible working with office presence required frequent travel between sites essential.

We kindly request that applicants submit a one-page cover letter along with a curriculum vitae (CV) not exceeding two pages in length when applying. 

Main duties of the job

The Charity Director is responsible for driving the purpose and impact of Frimley Health Charity (FHC), ensuring the charity delivers meaningful benefits to patients, staff, and the wider community. The role combines strategic leadership with active operational involvement, across income growth and translating the charity’s vision into practical initiatives and improvements. The postholder will develop and implement a plan to deliver on the newly agreed FHC strategy to grow income streams, maximise impact, and maintain low operating costs, while also engaging directly in day-to-day operations to ensure the charity runs smoothly and efficiently.

In addition to strategic planning, the Charity Director undertakes hands-on tasks such as financial management, data analysis, market research, process improvement, and reporting to the Charitable Funds Committee and Trust Board. The role involves leading a small, high-performing team, supporting staff in their day-to-day work, and maintaining a culture of collaboration and accountability. The postholder also engages directly with patients, staff, donors, and community partners, and oversees marketing, communications, creative projects, and wellbeing initiatives, ensuring that all activities align to the charity’s purpose. The charity aims to generate an income of £2 million per annum and there is an expectation of the postholder to grow the charity over the coming years.

Senior Development Manager (Philanthropy & Partnerships

Contract Type This is a full time (37.5 hours per week) permanent role, however we welcome applications for flexible working

Salary: £40,814

About Us

Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co-create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region.

We are an independent not-for-profit charity with no regular public funding, and rely on a share of ticket sales, one-off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities.

About the role

The Senior Manager (Philanthropy & Partnerships) will provide strategic management for Norwich Theatre’s high-value income generation, spearheading the development, expansion and stewardship of corporate partnerships, corporate membership, major donor relationships, legacy giving and other transformational fundraising programmes.

This pivotal role will shape and deliver organisational strategies that secure substantial philanthropic and partnership income, cultivate senior-level relationships, and ensure long-term financial sustainability in alignment with Norwich Theatre’s vision and strategic priorities.

About you

You will have proven experience in managing stakeholder and supporter relationships, together with a track record of cultivating and stewarding high-value supporters, clients or partners.

An excellent negotiator, with strong planning and prioritisation skills, you will be highly collaborative, people focussed and proactive.

We offer

A good salary, 25 days holiday, plus public holidays, plus your birthday off, together with an inclusive culture focussed on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more.

Database and Insights Manager

Salary: £40,556.09
Location: Bristol based with 1 - 2 days in the office
Department: Fundraising
Hours Per Week: 37.5

Help shape powerful insights that transform supporter engagement and drive meaningful impact.

HFT is looking for a talented Database and Insight Manager to take the lead on our fundraising data strategy, ensuring we use information smartly, securely and creatively to grow income and strengthen the supporter experience.

If you’re a data expert who loves turning numbers into stories, improving systems, and empowering teams, this is your chance to make a real difference.

About the Role

As our Database and Insight Manager, you’ll be the organisation’s go-to expert on data and insight. You’ll own and develop our fundraising CRM (Charity CRM), making sure it’s accurate, efficient, compliant and optimised to meet our evolving fundraising needs.

You’ll work closely with Fundraising, Finance, IT, Communications and Supporter Experience teams—helping them make evidence-based decisions, derive powerful insights, and deliver excellent stewardship for every supporter.

This is a strategic, hands-on role where you’ll shape how data is collected, used and understood across HFT. From creating dashboards to implementing data workflows, to training colleagues, your expertise will ensure our data is the strongest foundation for future growth.

What You’ll Do

• Lead, develop and champion our fundraising database, ensuring it’s well maintained, continuously improved and aligned with organisational priorities.
• Provide expert insight, segmentation, data selections and reporting for the Fundraising Team.
• Produce accurate, meaningful reports and dashboards to support campaign planning, performance tracking and strategic decision-making.
• Deliver training and system support to ensure colleagues are confident, compliant and data-savvy.
• Act as HFT’s internal Charity CRM expert, offering guidance, troubleshooting and technical support.
• Ensure strong processes for data quality, security and GDPR compliance, including regular cleaning, de-duplication and integrity checks.
• Lead external profiling projects and implement resulting recommendations.
• Support income processing, reconciliation and Gift Aid claims.
• Collaborate with Finance, IT, Communications and Supporter Experience to ensure data flows and insights are consistent, accurate and meaningful.

About You

You’re an analytical thinker with strong technical skills and a passion for data-driven fundraising. You can translate complex information into clear, compelling insight and you’re comfortable leading on system optimisation, reporting and data governance.

You will bring:

• Strong experience using CRM systems, including queries, exports, dashboards and workflows.
• Ability to analyse complex datasets and produce meaningful insight.
• Excellent organisational skills and the ability to manage multiple projects.
• Strong communication skills, especially when explaining data to non-technical colleagues.
• Knowledge of fundraising segmentation, donor contactability and data-driven fundraising approaches.
• High attention to detail and a proactive, solution-focused mindset.
• Competence in Microsoft Office, especially Excel.
• Experience using analysis tools such as Power BI.
• Understanding of GDPR, data protection and fundraising regulation.
• Relevant degree or professional qualification.

Desirable:

• Knowledge of Crystal Reports, SQL or similar reporting tools.
• Experience in fundraising, marketing or business development environments.

Our Values

At HFT, we are:

• Diverse – We celebrate individuality and champion equity, diversity and inclusion.
• Kind – Compassion guides everything we do.
• Positive – We focus on solutions and working together to achieve more.
• Visionary – We aim high and imagine what the best possible future looks like.

If these values resonate with you, you’ll fit right in.

What we can offer you

All Hft employees get access to the LifeWorks – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

• Access to a range of discounts on your favourite brands through Lifework
• Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
• A contributory pension scheme & life assurance
• Free DBS check
• Find your place with us and change lives

You may have experience of the following: CRM Manager, Data and Insights Analyst, Fundraising Data Manager, Database Administrator, Donor Insights Manager, Marketing Database Manager, Analytics Manager, Data Operations Manager, Business Intelligence Manager, etc.

REF-225 499

Coeliac UK is seeking an experienced Commercial Account Executive to manage and grow our portfolio of Crossed Grain Trademark (CGT) and Gluten Free Accreditation (GFA) partners across the retail and foodservice sectors.

Job Title: Commercial Account Executive
Contract Type: Permanent
Hours: Full-Time (35 hours per week)
Location: Office based, High Wycombe. Hybrid working available to be agreed with hiring manager.
Salary: £32,000–£36,000 per year (dependent on experience)
Salary Band: Commercial (CO4)
Benefits: 36 days annual leave including bank holidays, enhanced parental leave, flexible working, private counselling service
Closing Date: 4th January 2026

In this commercially focused role, you will develop strong relationships with food producers, manufacturers, and hospitality groups, helping them deliver safe, trusted gluten free options for consumers. Your work will directly contribute to our mission to improve the lives of people with coeliac disease and fund research towards a cure.

Key Responsibilities:

• Manage and grow an assigned portfolio of CGT and GFA partner accounts to achieve revenue and engagement targets.
• Develop and implement tailored account plans, including opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with stakeholders across retail, foodservice, and manufacturing.
• Identify and pursue new commercial opportunities within existing partner accounts.
• Oversee contract renewals, ensuring timely completion and accurate payment processes.
• Use CRM tools to manage pipelines, track performance, and support commercial reporting.

About You:

We’re looking for a commercially minded professional who thrives on building partnerships and delivering results. You will ideally bring:

• Proven experience in account management and/or sales, ideally within the food or service industry.
• Strong negotiation and communication skills, with confidence managing senior stakeholder relationships.
• A results-driven mindset with the ability to balance multiple priorities in a fast-paced environment.
• Strong analytical skills and financial acumen to assess opportunities and performance.
• Proficiency in CRM systems and Microsoft Office, with a proactive and solutions-focused approach.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.

Closing date: 4th January 2026
Please note: First interviews will take place on 13th & 14th January 2025, with second interviews on 21st & 22nd January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Account Manager, Business Development Executive, Commercial Executive, Sales & Partnerships Executive, or Client Relationship Executive

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

We are seeking an experienced Property and Facilities Manager to ensure the Cathedral and its associated properties are safe, well-maintained, and operating efficiently in line with our strategic objectives.

​

Background

​​Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good.  We do this by being a warm-hearted community open to God, to all, to growth and to transformation.  Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.

​

Reporting to:Chief Operating Officer.

Accountable to:The Chapter of Guildford Cathedral.

Hours and salary:Part time – 0.5 FTE/18 hours per week (flexibility is essential for this role). The salary for the post is £18,720 p/a.​

What You'll Do:​​

​In this key role, you will take ownership of all aspects of property management and facilities services, including long-term planning, compliance, and cost control. You will oversee maintenance programmes, manage budgets and contracts, and ensure high standards of health and safety across the estate.

This is a hands-on position that will involve, at times, physical activity, including accessing all areas of the Cathedral and other buildings, which may involve navigating numerous stairs and confined spaces.​

Some of the Key Responsibilities of the role:​

• Maintenance Management: Oversee planned and reactive maintenance across Cathedral properties, ensuring timely completion and accurate reporting.
• Health & Safety Compliance: Apply and maintain the Cathedral’s Health & Safety Policy, promoting safe working practices and compliance with legislation.
• Facilities Oversight: Supervise all maintenance work relating to the interior and exterior condition, manage car parking facilities and monitor and review maintenance equipment, ensuring safe and efficient operation.
• Financial and Procurement: Manage delegated budgets and contribute to annual budget planning. Oversee procurement processes including annual reviews of maintenance and service contracts to ensure best value.
• Governance & Reporting: Attend committee meetings, provide reports, and support grant applications as required.

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We are looking for someone who has:​

• Proven experience in property management and practical, hands-on approach to problem solving.
• Strong organisational, financial, and IT skills (Microsoft Word, Excel and Outlook), with the ability to work independently and under pressure.
• Excellent communication and interpersonal skills.
• A team player with the capacity to value volunteers who work in the Cathedral.
• Flexibility, reliability and enthusiasm to learn, adapt and take responsibility.
• Willingness to undertake training, and is comfortable working in a Christian environment.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP