Call centre team leader jobs

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-four centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.

The main duties of the role

To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.

• To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
• To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery. 
• To update and maintain IntoUniversity displays, publicity and resources.
• To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks. 
• To develop educational resources and worksheets for use across all IntoUniversity programmes. 
• To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act,  Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable  Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety. 
• To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide. 
• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. 

Contract
Permanent, part-time

Start date

Monday 1st September 2025 (in line with local school term)

Working hours

• 15 or 16 hours per week (please see job description for further information).

Salary

Starting salary is £28,250 (pro-rata).
Pro-rated salary is £10,885 per annum for 16 hours per week.
Pro-rated salary is £10,205 per annum for 15 hours per week.

Location
IntoUniversity Clacton

Staff benefits

• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments 
• Staff in FOCUS – rewards, competitions and prizes across the year 
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme 
• Employer pension contributions of 6% 
• Staff in FOCUS – rewards, competitions and prizes across the year

Organisation: B.R.I.G.H.T. Options – A Calan DVS Social Enterprise

Are you a passionate, values-driven leader with a flair for innovation, training, and impact?

Be part of something bold. Be part of something B.R.I.G.H.T.

About US - B.R.I.G.H.T. Options stands for: Building Resilience, Inspiring Growth, Hope, and Transformation.

Launched as Calan DVS’s first social enterprise, B.R.I.G.H.T. Options transforms understanding of domestic abuse and sexual violence through high-quality education, consultancy, and training.

But this is just the beginning.

In the near future, we will also:

• Create volunteering opportunities for survivors to build confidence and community.
• Develop bespoke training programmes for survivors to help them upskill and transition into employment, volunteering, training, or education.
• Work toward establishing paid employment pathways for survivors within the enterprise.

This is your chance to lead a movement rooted in empowerment, equality, and social justice.

The Role:

We’re looking for a motivated, visionary Social Enterprise Training Manager to lead and grow this exciting new venture, working closely with the CEO and Leadership Team to shape its direction from the ground up.

Your impact:

• Lead the design, delivery and evaluation of accredited and non-accredited training programmes.
• Develop trauma-informed and survivor-centred learning pathways.
• Build a team of dynamic facilitators and consultants.
• Cultivate partnerships across sectors, from frontline services to corporate clients.
• Lay the foundation for future volunteering and employment opportunities for survivors.
• Drive growth and sustainability of B.R.I.G.H.T. Options while upholding Calan DVS’s life-saving mission.

Who You Are

You are:

• Passionate about tackling domestic abuse and sexual violence through education.
• Experienced in developing and delivering accredited and non-accredited training (preferably in VAWDASV or related fields).
• Strategic and commercially aware with a heart for social change.
• A leader who thrives in start-up environments and builds with purpose.
• Collaborative and values-led, with a deep commitment to equality, diversity, and trauma-informed practice.

Why Join Us?

• Shape a pioneering social enterprise with national impact.
• Help empower survivors to build brighter futures.
• Work with a passionate team and supportive leadership.
• Drive innovation, social change, and life-saving education.
• Enjoy flexible working and meaningful professional development.

Ready to Make a Difference?

Apply now and lead the way in creating safer, more informed, and more empowered communities across Wales.

Closing date: 12th August 2025 – 5pm.

The interview will be a two stage process:

• Stage 1 interviews will be held in Neath on the 20th August.
• Stage 2 interviews will be held in Neath on the 27th August.

Successful applicants for stage 1 interviews will be contacted on Friday 15th August.

Job Title: Young Person's Advocate

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per per annum
Contract type: Full time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Young People’s Advocate. Suitable candidates must be experienced in advocating in a multi-agency setting to secure positive life outcomes for your clients and to making the service a success.  A Safe Lives qualification is desirable.

You will be self-sufficient, assertive and possess excellent communication and interpersonal skills combined with empathy and sensitivity to build and develop supportive relationships with young people. You will maintain professional boundaries and adhere fully to Refuge’s safeguarding policies and procedures.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 6 August 2025

Interview Date: 13 August 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Hours: 37 hours a week

Salary: £44,100 per annum

Location: Hybrid/Flexible – with Kings Weald Community Centre, Burgess Hill, West Sussex as your main base and travel across our centres in Brighton, Haywards Heath, Bognor Regis and Horsham as needed

Closing Date: Tuesday 26th August 2025, midday

Interview Date: w/c 1st September 2025

Are you a strategic, commercially savvy leader who’s passionate about making a difference?

We are looking for a dynamic and commercially minded leader to join us as Head of Business Development, a pivotal role driving innovation, income growth and community impact at Age UK West Sussex, Brighton & Hove. This is a dynamic, multi-faceted role that blends operational leadership with strategic oversight – perfect for someone who thrives on variety, enjoys building partnerships, and wants to shape services that matter.

You will be based at Kings Weald Community Centre, where you will lead the transformation of the site into a thriving community hub. From growing our commercial catering and room hire offer to developing new membership models and service lines, you will be at the heart of our mission to help people act now, to age better.  You will take a lead role in growing and evolving our new customer membership platform by shaping offers, securing partnerships, and building a local business directory that brings real value to our community. 

You will lead talented teams spanning Catering, Marketing & Comms, and our Gym and Centre staff – embedding a culture of collaboration, innovation and customer focus.

What You Will Do

• Lead and grow commercial income streams across our hubs – from catering to room hire as well as  launching services at our new hubs including Power of Attorney work
• Act as Centre Manager for Kings Weald, building it into a vibrant and inclusive community space
• Oversee the development and promotion of our membership scheme, working closely with Marketing and Customer Services teams
• Identify and secure new commercial opportunities and partnerships particularly for our customer membership platform and business directory
• Collaborate with internal teams across Customer Services, Compliance and Fundraising to ensure joined-up delivery and maximum impact
• Use data and insight to shape pricing, offers and service design
• Manage budgets, contracts and supplier relationships with confidence and care

What You Will Bring

• A proven track record in business development and income generation, ideally within the charity or social enterprise sector
• Experience leading commercial teams, with knowledge of catering, marketing or membership offers
• A customer-first mindset, with strong communication and people management skills
• Confidence using data, systems and insights to drive improvements and results
• Strategic thinking combined with hands-on delivery – you roll up your sleeves and get things done
• Comfortable working with digital systems and data insights to inform decision-making and measure impact
• ·A driving licence and access to your own car – this is a role that gets out and about

What We Will Offer

· The chance to shape high-impact services and contribute to a mission that matters

· A supportive, values-driven organisation where innovation is encouraged

· A flexible, supportive team with big plans and a collaborative mindset

· Condensed hours may be considered after six months (note: job share not available)

How to Apply

To apply, please read the full Job Description and get to know us at Welcome to Age UK West Sussex, Brighton and Hove. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice. For any questions, contact Michelle Peel, Commercial Director.

Please note applications without a cover letter will not be shortlisted.

Alternatively you can download our application form Age UK West Sussex, Brighton & Hove website under current vacancies.

If you are shortlisted, we will carry out DBS and reference checks before appointment.

Need support with your application? Contact us for any help required.

Benefits

We value our team and offer a brilliant benefits package, including:

· Flexible working options

· Ongoing professional development

· 28 days annual leave + bank holidays (pro rata for part-time roles)

· Blue Light Card eligibility

· BUPA Employee Assistance Programme (EAP)

· 4% auto-enrolment pension with life assurance

· Cycle to Work Scheme

· Electric Vehicle Scheme

Who We Are

At Age UK West Sussex, Brighton & Hove, we are here for people as they age—helping them stay connected and stay independent. From community cafes to advice services, fitness classes to wellbeing calls, we support people aged 50+ (and sometimes younger too).

We are a fast-moving, impact-focused charity where flexibility, innovation and purpose drive everything we do.

Diversity & Inclusion

We are proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self, whether you are applying, volunteering, or working with us.

If you need any adjustments during the recruitment process, just let us know, we will make it work for you.

Age UK is hiring a Team Leader to join our National Advice Line!

We are still in a cost-of-living crisis and too many older people in the UK are in desperate need of advice and support. As a Team Leader, you will be playing an important role in this vital service; managing a team of Contact Centre advisors dedicated to providing a high-quality service to those in later life. You will be responsible for the delivery of a professional Information and Advice Line service supporting older people, via telephone, email, webchat and letter. Ensuring the team's development, motivation and performance is in line with the Charity's objectives, you will provide effective and swift response to requests for help and support from advisors on shift.

If you are passionate about developing a team, providing an excellent customer service, and want to make a measurable difference to the lives of older people, this may be the role for you.

This role offers hybrid working between home and our offices in either Ashburton or Blackpool. A robust home broadband connection is essential. The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you may be required to come into the office 2-3 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.

The Advice Line is open from 8am to 7pm, 365 days of the year and you will be required to work a variety of shifts including some weekends and bank holidays. Full time contracts are for 35 hours per week.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

* Experience with computer-based systems including Microsoft. A, I, T

Skills and knowledge

* Excellent time-management, planning and organisational skills. I

* Ability to deliver high quality training, clearly and concisely. I

* Highly accurate and having attention to detail. A, I, T

* Excellent literacy and numeracy skills. A, T

* Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. I

* Excellent communication skills. A, I, T

Personal attributes

* Commitment to providing a high-quality customer service and equal opportunities. A, I

* Ability to support, supervise and lead staff. I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

* Previous experience of working in a Contact Centre type environment. A, I

* Previous experience of supervising and leading staff. A, I

Skills and knowledge

* Knowledge of issues affecting older people e.g. the health system, social care. A, I

Personal attributes

* Ability to work under pressure. I

What we offer in return:

· Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme

· Excellent pension scheme, life assurance, health cashback plan and EAP

· Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan

· Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free

· Blue Light Card Scheme

· You Did It Awards – recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Are you ready to join us?

A powerful campaigning organisation, Brain Tumour Research is the leading voice of the brain tumour community in the UK. Unique and much needed, we are the only national charity focused on finding a cure for all types of brain tumours. Our work focuses on campaigning to increase the national investment in research into brain tumours to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence, across the UK.​

Brain tumours kill more children and adults under the age of 40 than any other cancer, yet just 1% of the national spend on cancer research has been allocated to this devastating disease since records began in 2002.  All of us at Brain Tumour Research are passionate about finding a cure for this devastating disease.  

Job Purpose:

This is a fantastic opportunity for an individual who wants to build a career in the charity sector and make a difference in one of the most innovative and exciting medical research fundraising charities in the UK. ​

As the Community Fundraising Assistant (East), you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. ​

Your role will be to support our East region to generate and grow our income through community fundraising activities, contributing to a regional team target of £1.5 million.  ​

You will possess good time attention to detail and time management skills. You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. ​

You’ll enjoy being part of and contributing to a busy, experienced, fast-working, and dedicated fundraising team while working cross-functionally with other departments such as PR, marketing and Research, Policy and Innovation. ​

We ask that the successful candidate be flexible and willing to travel, if there is a large event that our supporters need assistance with. ​

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

Reports to: Community Development Manager - East​

Direct Reports: None ​

Location: Hybrid, working two days (Tuesday and Wednesday) at our Head Office in Milton Keynes. ​

Contract: Permanent   ​

Hours: Full time ​

Salary: circa £27,000​

​

Requisite Skills and Experience: ​​

Essential 

• ​Experience of working in an administrative or customer service environment
• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent traumatic experiences  Ability to work proactively and independently 
• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary 
• Experience of working with MS Office, especially confident in Word and Excel. 
• Outstanding organisation and time management skills ​
• Access to a car and full driving licence ​​​

Desirable 

• ​Experience of working with a database / CRM / SharePoint and Asana or other task management platforms 
• ​Experience of working with and recruiting volunteers 
• ​Experience in community fundraising, donor management and stewardship ​​

Main duties:  ​

• Respond to supporter fundraising queries from across the East Region, predominantly via email or phone​

• Support the delivery of community fundraising activities and events across the East Region, but predominantly within the areas of London and Home Counties​

• Research and identify opportunities for support from within the East Region ​

• Ensure fundraisers that you support have access to relevant fundraising advice, guidance and accurate signposting, whilst promoting best practice in fundraising ​

• Keep our CRM database fully up to date with information about our supporters and their fundraising activities ​

• Provide administrative support for the East region​

• Work collaboratively with other teams within the organisation​

• Play an active role in the wider Community Fundraising Team and Income Generation Directorate 

This is a fantastic opportunity for someone wanting to take the first steps into developing your Community Fundraising career.​

​If you’re looking for a rewarding challenge, we would love to hear from you!

​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

​

Closing Date: 27th August

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Do you have a heart for theological education that equips leaders for mission and ministry in today’s changing world? Are you keen to use your people management and strategic skills to help lead a creative intercultural team? 

• Permanent/ 4-5 days per week

• Hybrid working – approximately two days a week at CMS House, Oxford.

• Starting salary £41,795 (full-time salary) with a generous pension contribution: up to 10 per cent employer contribution on annual salary

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

Pioneer Mission Training

We run training for theology, mission and ministry at undergrad and postgrad levels validated by Durham University as part of Common Awards.. Our training is through the lens of mission, has a global perspective and is enabling innovative mission practice on the ground.

Your role

We are looking for a talented person who has a strong skillset in leadership and formation for mission in theological education, people and team management and who is strategic. You will effectively lead on teaching design and delivery, developing our training programmes, growing the student body and building a healthy team, along with being part of a cross organisational team of programme leads in the CMS Britain Hub.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world. We are part of a TEI (Theological Education Institute) with Ripon College Cuddesdon with whom we teach Common Awards validated by Durham University. Our doctoral programme is a partnership with Roehampton University.

What you’ll need to succeed

The successful candidate will have a PhD in theology or missiology and experience in teaching, managing others, working in university education and systems and alongside students.

It is also a requirement for this post holder to be a committed and practising Christian as well as committed to CMS’s values and aims. 

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Talk to us first?

If you would welcome an informal discussion about the role before applying, please email us.

Closing date

We must get your application by midnight on Sunday 10 August 2025

Interviews are planned to be held on Tuesday 19 and Wednesday 20 August 2025 at CMS House, Oxford.

To apply

Please send your application form and CV via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

Contract type: Permanent

Salary: £34,600

Hours:37.5 hours (to include lates, nights and weekends)

Be the compassionate voice that empowers clients, one call at a time

Looking for a role where you can make a real difference? As a Clinical Practitioner on our 24-hour advice line, you'll be the friendly voice guiding clients before and after treatment, offering expert advice, and ensuring they get the care they need. You'll be part of a supportive, compassionate team, helping clients feel truly heard and cared for.

Grow with tailored training in a fast-paced, supportive environment

We offer tailored training to help you become efficient in providing safe and effective aftercare for abortion and vasectomy procedures. Get ready to shine in a fast-paced, client-focused environment that helps you grow both personally and professionally. This hybrid role requires you to be onsite for up to 6 weeks during training.

What you'll do:

• Provide reassuring support: Triage clients over the phone with empathy, offering clear guidance and prioritising their needs.
• Collaborate for seamless care: Work with other departments to ensure every client gets the full support they deserve.
• Grow your skills: Engage in ongoing training and development to keep your clinical skills sharp and up to date.
• Live the 6 C's of nursing: Compassion, courage, and care are just a few of the core values you'll bring to life in every interaction.

If you're a qualified Registered Nurse or Midwife with triage experience, ready to join a team that values your growth as much as the well-being of our clients, this could be the perfect fit for you!

We’re looking for a passionate and experienced leader to head our sector support and grants team (maternity cover). You’ll bring strong project and people management skills, a commitment to social justice, and a track record of delivering impactful support to external partners. With experience in funder plus support, grant-making, and stakeholder engagement, you’ll help legal advice agencies thrive. This is a high-impact role guiding the development of our sector support programmes to ensure we best meet the needs of organisations providing vital legal help to those most in need. You’ll lead a small, dedicated team and work collaboratively across the organisation to deliver meaningful change.

See attached Recruitment Pack for more details.

The role

Salary: £34,000 - £37,000 per annum, depending on experience

Hours: Full-Time (35 hrs).

Place of work: Hybrid, with a requirement to attend the office in Hatfield, Hertfordshire 4 times a year for our mandatory All Staff Together days and twice a year for directorate days.

Join our team!

We are looking for an Evidence & Insight Analyst to support the delivery of the Crohn’s & Colitis UK Evidence and Insight programme, delivering evidence and insight across the whole range of experience of all those affected by Crohn’s and Colitis to support the strategic aims of Crohn’s & Colitis UK. 

The role

This role requires translation of quantitative and qualitative data into clear, actionable insights and stories that can be communicated effectively to both technical and non-technical stakeholders across the charity. The role also includes supporting the Evidence & Insight (E&I) team with the collation of existing evidence,  working with external agencies and partners to support the delivery of targeted E&I projects, developing networks, and horizon scanning across the sector to keep up to date on E&I programmes. The post-holder will have key involvement in supporting the communication of the  E&I team’s work across the charity by developing and coordinating a centralised resource for up-to-date reports, findings, and statistics.  The post holder will also contribute strategically to Evidence & Insight operations and documentation.

About you

We are looking for someone with a proactive mindset, who has a creative approach to exploring data.Ideally you will have already had experience of working in the charity or non-profit sectors and have strong analytical and technical skills including an understanding of CRM systems, conducting statistical analysis such as regression and hypothesis testing and be proficient in data management and manipulation using tools such as Excel, SQL, Power BI, SPSS, R or similar.  You will be adept at working collaboratively with team members and external stakeholders to support the delivery of targeted projects and be comfortable working in a fast paced environment with shifting priorities.

Download the Recruitment Pack for a full description of the role and responsibilities and a person specification.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. The charity meets four times a year at its office in Hatfield for our mandatory ‘All Staff Together’ days. We also have 2 in person Directorate days a year and occasional team 'away days'. 

What we can offer you:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Salary: £34,000 - £37,000 per annum, depending on experience

Hours: Full-Time (35 hrs).

Place of work: Hybrid, with a requirement to attend the office in Hatfield, Hertfordshire, once a month and 4 times a year for our mandatory All Staff Together days.

Join Our Team!

We are looking for a Corporate Account Management Lead to join our Corporate Partnerships Team. You’ll manage and grow relationships with our valued corporate partners, ensuring they feel inspired and engaged with the charity. If you’re someone who enjoys building new business prospects and  is driven to maximise income from corporate opportunities then we’d love to hear from you!

Our role

This is an exciting opportunity for you to play a leading role in the day to day development of a programme of corporate growth. Working in close collaboration with the Corporate New Business Lead and Corporate Partnership Assistant, you’ll promote best practice in corporate donor stewardship and partnership delivery. The role will involve building, managing and leading relationships with prospective partners, delivering exceptional levels of stewardship and ensuring that each account reaches its full funding potential.

About you

We are looking for a tenacious, ambitious individual, driven to maximise opportunities with corporate partners. You’ll be an approachable, resilient networker who is confident in presenting to a range of audiences and has strong negation skills.  With a high of numeracy , ideally you’ll have a sound knowledge of budgeting, financial and database management.

Download our Recruitment Pack for a full description of the role and responsibilities and a person specification.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role there is plenty of scope for working from home, although there will be occasions when you will need to attend face-to-face meetings with donors, your team, our partner agencies or several away-days each year. In addition, the charity meets for times a year at the office in Hatfield for its 'All Staff Together' days, at which attendance is mandatory.

Benefits:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Are you passionate about sport and physical activity and want to use this to share the good news of Jesus to children & young people across South England?

About the role 

Scripture Union England & Wales (SU) one of the UK’s longest-established children and youth ministry organisations is  working in partnership with Activate, an exciting local sport and wellbeing project, to offer this unique role to reach many more young people in the Bushy Park area and across the South of England through physical activity. 

We’re looking for a creative and entrepreneurial individual with a passion for using sport to help children and young people across the South of England to explore and respond to the good news of Jesus. 

This unique role combines the benefits of direct face-to-face engagement with young people in a local context, delivering mission through sport activities and programmes, while also developing and mentoring others to expand ministry across the South region. The ideal candidate will have equal passion and experience in both contexts. 

Key details: Employed by Scripture Union you will spend three days per week developing sports mission across London and the South. For two days per week, you will work on the Activate sports and wellbeing project working across the Bushy Park area.

Location: Home based with travel across London and the wider south region for SU & St Peter’s Church in West Molesey for Activate. 

Important things to note before you apply.  

1. This role will focus on Bushy Park, London and the South of England and will require extensive regular travel across the region.

2. We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.  

3. We take Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies. 

A flexible role shaped around you 

The role is full-time, offering the best of both worlds by working with two partner organisations that collaborate synergistically. This position suits a candidate who enjoys face-to-face interactions with young people locally and strategic work regionally, training others for delivery. You’ll work closely with the Activate team and maintain weekly connections with the SU Sports Mission team as well as contributing to the wider work of the SU South region team. 

Who we’re looking for team

You are someone who loves variety in your work and thrives on the fact that no two days are the same. You value a blend of face-to-face interaction with children and young people through sports coaching and leading, while also adopting a facilitating approach; equipping, training, and motivating others. You enjoy being rooted in a local context but are also happy travelling and working in a range of settings. 

You’re a connector who relishes being in the community, with experience in leading teams whilst working with diverse groups of people. Your creative mindset, combined with excellent organisational skills, enables you to spot and create opportunities for impact. You love Jesus and are filled with energy and passion for sharing the gospel. You excel with people and thrive when given a blank canvas to drive projects from conception to completion. You are a confident communicator with experience in training, coaching, and empowering others. You have a passion for sport and experience in using this as a tool for sharing the gospel with children and young people. You’ve got a Level 2 coaching qualification or you’re willing to work towards one. 

If this describes you and you would like to join a like-minded organisation that offers the flexibility of an exciting, varied role, provides a competitive salary, a generous pension scheme, and other valuable benefits, then read on.

Invest in our mission, as we invest in you: Our Benefits: 

This joined-up role with Activate and Scripture Union means being part of a vibrant team dedicated to making a real, positive difference in the lives of children and young people. We’re proud to be employers that truly value and support our staff. This role offers the flexibility you need for a healthy work-life balance, alongside a competitive salary. Your benefits package includes 23 days annual leave plus bank holidays, plus an additional 5 days for volunteering at  Scripture Union events and two days for spiritual refreshment.

We offer a comprehensive group pension scheme with an employer contribution of up to 12%, as well as life insurance (death-in-service coverage). We offer generous maternity, paternity, and adoption leave benefits. You will also have access to SU’s bible notes, and the opportunity to join daily staff prayers.

About Scripture Union  

You might have heard of us before if you're one of the 1.5 million+ who have attended one of our Christian holidays or missions over the years, or maybe you're one of the 40,000+ subscribers to have used our brilliant devotionals or been stirred by our exceptional bible resources. We've been at this for a fair few years... over 150 to be precise. Over this time, we’ve remained passionate about helping children and young people develop a vibrant faith in Jesus. As our name describes, the radical power of God's word has always been central to our approach.

We still do all the great stuff with resources and holidays, but in the last few years, we have sharpened our vision with a renewed focus to help the 95% of young people (primary and secondary school age) across the UK who have never stepped foot inside a church, to hear and respond to the good news of Jesus. We do this through equipping and resourcing the local church, training up volunteers from local churches (we call them ‘Faith Guides’) and collaborating with local and national partners across the UK to connect with children and young people and support them on a journey of exploring faith in a way that is relevant and meaningful.

In the last few years we’ve developed a brand new approach to how we do this, it’s deceptively simple and incredibly effective, we call it Revealing Jesus, and its making a massive difference, in the last couple of years we’ve trained up nearly 600 faith guides across 400+ churches all over the UK, collectively we’re seeing over 50,000 young people across the UK on a journey of exploring the Christian faith and responding to an invitation to become followers of Jesus. We have 24 staff organised into four regional mission teams, and alongside our local and national partners, we’re playing our part in a network of organisations that seeks to reach children and young people in every context, across every town and city across the whole of the UK. The journey ahead is significant, and we invite you to be a part of it! 

Since 2015, SU has had a dedicated Mission Through Sport team which contributes directly towards this outreach to the 95. We have recently developed some innovative new resources, aligned with the RJ framework, which the post holder will be involved in both delivering and equipping others to utilise. These include our flagship programme called Holy Ground which empowers churches to adopt a local sports space in their community to connect with the 95 in their context. Half Time is our brand new Explore-Respond resource which uses sports-themed videos and fun games to help the 95 to explore the life of Jesus by journeying through Mark’s Gospel. 

About Activate 

Activate is a sport and physical activity-based programme, formed in 2018, seeking to build community through wellbeing that invigorates faith.  Activate seeks to release God’s people to join in his mission through sport and physical activity in the areas surrounding Bushy Park. This includes gathering, encouraging and empowering local Christians involved in sports ministry, including expressions of chaplaincy and missional communities centred around sports clubs, centres, educational settings and gyms.  A number of local churches across denominations and Dioceses have been supporters of the project. 

In the past Activate has supported sports projects in local schools, an activity-based church service, wellbeing cafe sessions, exercise sessions for the elderly and youth activities.  The successful candidate will be involved in re-launching Activate’s mission after a break due to staff changes. 

About your team

With this role, you will have the benefit of being part of a national-focused sports team at SU, as well as the south team with a regional focus and the local context with Activate. You’ll work out of the office of St Peter’s Church, West Molesey, benefiting from the support of a local parish-based team including clergy and youth workers. You’ll contribute your expertise in a variety of settings, ranging from urban and suburban to coastal and rural areas across the south. You’ll have a brilliant time getting acquainted with this rich tapestry of local and national partners. Across the south region, we currently work with 130 churches and have 150 faith guides. We’d like to see these numbers grow significantly over the next few years and believe that a vibrant sports ministry can contribute meaningfully to this. 

Interview date: 11th September 2025 

Interview location: St Peter’s Church, West Molesey

* (CONTRACT) Funding is in place for year one and partly secured for year two. We are confident that through the development of innovate partnerships via the Activate role, including within the church of England, the funds can be generated to not only fulfil the two initial years but also beyond that to ensure longevity in this vital mission. We invite interested applicants to contact Mark Oliver, Sports Mission Team Leader at Scripture Union, for an informal conversation.

We are a youth movement that empowers people with refugee backgrounds to build community, become leaders, and flourish into adulthood in the place that they call home.

There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. Our residentials and youth clubs are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that displaced youth have the agency to take control of their own lives.

The Trusts & Foundations Specialist will play a key role in identifying and securing grants from trusts and foundations. You will lead on researching new opportunities, crafting compelling applications, and stewarding relationships with grantmakers. We’re looking for a diligent and thoughtful writer with a sharp eye for detail and a deep interest in our work, who is also keen to contribute to the wider life of the organisation.

RESPONSIBILITIES

Grant Prospecting & Pipeline Development

• Research and maintain a pipeline of trusts and foundations aligned with OSH’s mission and growth priorities.

• Work closely with OSH leadership to align fundraising priorities with programme plans and organisational growth.

• Maintain up-to-date records on potential and active funders in OSH’s CRM.
   

Bid Writing & Submission

• Write and submit high-quality, tailored applications that articulate OSH’s impact, values and plans.

• Ensure applications are accurate, persuasive, and meet deadlines and funder requirements.

• Collaborate with the team to gather supporting information, budgets, and case studies.
   

Reporting & Stewardship

• Prepare timely and engaging reports for successful grants, ensuring compliance with funder requirements and strong stewardship.

• Maintain excellent records and monitor deadlines for reporting and renewals.
   

Cross-Organisational Contribution

• Coordinate annual impact reporting, including data analysis, case studies, and visual storytelling.

• Build strong internal relationships and stay connected to OSH’s work by attending occasional programmes, events and residentials.

• Contribute ideas and support the fundraising team’s broader work (e.g. campaigns, supporter communications).

• Engage with programme staff to gather stories and data that demonstrate OSH’s impact.

• Other duties as may be required from time to time

ABOUT YOU

• Demonstrated experience writing successful funding applications to trusts and foundations.

• Excellent writing and editing skills — clear, concise, persuasive and adaptable to different audiences.

• Highly organised, diligent and able to manage multiple priorities and deadlines.

• Ability to analyse funder criteria and align proposals strategically.

• Strong team player, willing to engage with programme staff, volunteers and young people to understand and communicate OSH’s work.

• Strong relationship-building skills, with the ability to engage funders and supporters with warmth and professionalism.

• Commitment to ethical fundraising practices and compliance with UK fundraising regulations.

• Familiarity with fundraising CRMs, in particular Beacon.

• Experience preparing budgets and financial reports for funders.

• Personal or professional understanding of issues affecting people from refugee backgrounds.

• Passion for OSH’s mission and commitment to centering people with refugee backgrounds.

• Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, Oromo, and Spanish.

We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.