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97

Call Specialist Jobs in Barnet, Greater London

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Open Doors International, Remote
£38,137 - £50,848 per year
Posted 1 week ago Quick Apply
Closing in 3 days
Independent Age, London (Hybrid)
£43,812 per year, increasing to £45,019 after 6 months and £46,227 after 12 months
The Media Communications Manager is responsible for overseeing Independent Age’s media communications programme.
Posted 5 days ago
Closing in 3 days
Richmond Fellowship, Islington (Hybrid)
£38,540-£40,397 pa (inclusive of £3,250 pa Inner London Weighting)
Posted 2 weeks ago
Richmond Fellowship, Lewisham (On-site)
£26,650 pa + benefits
Posted 3 days ago
Refugee Council, Stratford (Hybrid)
£43,824 - £48,063 per year
Posted 1 week ago
Great Ormond Street Hospital Children's Charity, Bloomsbury (Hybrid)
£38,158 per year
Are you an expert in fundraising compliance who’s looking for your next career move?
Posted 3 days ago
Independent Age, London (Hybrid)
£83,423 per year, increasing to £85,733 after 6 months and £88,017 after 12 months
You will ensure that our services and grants serve and improve the lives of older people, reaching those most likely to be in poverty.
Posted 2 days ago
Young Lives vs Cancer, Remote
£35,882 (outside London); £37,778 (inside London)
Posted 1 week ago
Closing in 3 days
New Horizon Youth Centre, London (Hybrid)
£27,144 - £29,952 per year
Posted 3 weeks ago
Closing today at 23:30
MS SOCIETY, Finsbury Park (Hybrid)
Starting at £32,301 per annum plus excellent benefits
Posted 2 weeks ago
Closing in 3 days
MS SOCIETY, Finsbury Park (Hybrid)
£39,717 per annum entry point salary increasing to £42,199 after 6 months of service
Posted 1 week ago
Page 6 of 7
East London (Hybrid) 10.29 miles
Up to £36726 per annum
Contract (1 YEAR CONTRACT )
Job description

Do you enjoy a customer driven role? Do you have experience dealing with complex queries? Have you mentored/coached junior members of staff? This role would suit someone with experience of Microsoft office skills and someone that enjoys improving processes. Enjoys spotting an opportunity to make improvements.

Work setting: 2 days in the office/3 days from home
Salary: £36,726 per annum
Contract: 1 year maternity FTC

TPP are recruiting a Customer Operations Senior Advisor on behalf of our client, a well-established and respected professional body.

The Role:

As a Customer Operations Senior Advisor, you will play a key part in handling complex queries and complaints, supporting operational processes, and driving improvements across customer journeys. You'll be a vital link in delivering a high level of service to both internal and external stakeholders, contributing to the achievement of team and organisational targets.


Main responsibilities:

* Manage and resolve high-risk queries across multiple channels within agreed service levels.
* Drive process improvements and deliver enhancements to customer journeys, identifying opportunities for development.
* Build and maintain effective relationships with internal teams to ensure a coordinated approach to all activities.
* Provide expert advice and guidance on specialist areas, supporting colleagues with complex queries.
* Ensure accurate data processing and uphold GDPR standards, contributing to data quality initiatives.


Essential requirements:

* Strong communication and decision-making skills, with a focus on delivering customer satisfaction.
* Experience in a call centre or similar customer-facing environment, managing complaints and working to service level agreements.
* Ability to investigate and resolve issues, demonstrating strong analytical and problem-solving abilities.
* Organised and outcome-driven, capable of meeting deadlines and managing workload independently.
* Proficient in Microsoft Office packages (Word, Excel, Outlook, SharePoint, Teams) and CRM systems.
* Experience in delivering training and support to colleagues is a plus.


If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Posted by
Posted on: 13 September 2024
Closing date: 11 October 2024 at 11:43
Job ref: J81462GH
Tags: Administration