Would you like be part of a contact centre team that measures its success on service and not sales and where you leave at the end of the day feeling you have made a difference? If so then this could be the job for you!

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our contact centre is responsible for handling inbound & outbound calls and emails for our network of 21 Rehoming Centres around the UK & Ireland. There are no sales involved, just great customer service.

As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate. You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service. You'll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure. In addition, you'll be passionate about the aims and values of Dogs Trust and be able to commit to a rotational working pattern.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role

• £30,263 per year

• Full time (37.5 hours per week)

• Permanent contract

• Based in Beckenham 

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network

The Bromley Dementia Support Hub is an exciting service delivered by local providers working in partnership:

• MindCare Dementia Support - the specialist dementia arm of Bromley, Lewisham & Greenwich Mind

• Age UK Bromley & Greenwich

• Oxleas NHS Foundation Trust

The Hub provides comprehensive person-centred support to people with dementia and their carers, alongside training, raising awareness and community development to improve the experience of people with dementia.

With experience of working in health or social care, including in community based services, you will have good communication, assessment and support planning skills, together with experience of leading and managing a team.

We recognise the importance of having a diverse and inclusive workforce, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• People aged 16-25

• Disabled people

• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check.  

Closing date: Tuesday 25th May 2021

Likely interview date: Tuesday 8th June 2021 (via Zoom)

Please apply via our website

Summary of main purpose of the job:

You will be responsible for the finances and accounts of Junction 42, working alongside the Finance Assistant and Income Manager, and being responsible to the Operations Manager.

Main duties and responsibilities:

• To oversee the financial administration of the charity
• Operation of Sage 50 to run payroll, budget projection and bank reconciliation
• To prepare end of year accounts for external examination
• Monthly administration of payroll, pensions and expenses
• Monthly administration of the charity bank account
• To produce financial reports for departmental spending and strategic planning
• To prepare bi-monthly reviews for trustees’ meetings
• To advise management board for strategic financial decision making
• To oversee financial contractual delivery
• To be responsible for credit control
• To proactively evaluate Junction 42 financial processes and overall effectiveness with a view to operational adjustments where necessary
• To implement new financial systems and tooling identified by a Business Consultancy and in communication with the Business Development Manager
• To be responsible for Charities Commission, Companies House and OSCR submissions
• To partake actively as a Junction 42 team member, attending all meetings, training and events as directed by line manager
• Any other duties as agreed with line manager

Skills and Abilities:

• Experience in managing financial accounts and payroll
• Experience of using Sage software
• Ability to prepare accounts to a suitable standard for external auditing
• The ability to offer a strategic oversight
• Organisational and IT skills relevant to the post
• Excellent eye for detail
• The ability to work and contribute as part of a team
• Good interpersonal skills
• Relevant qualification in accountancy

Person Specification:

• Both appreciates and models the core principles and values of the organisation, including the Christian ethos.
• Conveys maturity, confidence and credibility to other professionals.
• Identifies with the ethos and mission of Junction 42.

This post has the following special circumstances:

• The post holder will be expected to attend all Junction 42 training, team days and conferences as requested by the Director.

Confidentiality:

Any information relating to people contacted by the Junction 42 acquired in the course of duty must be treated in strictest confidence and must be discussed only within the confines of the work setting with the appropriate members of staff.

Any information relating to staff acquired in the course of duty must be treated in the strictest confidence and must be discussed only with senior staff members or with the line manager.

Note:

This job description is not exhaustive and amendments and additions may be required in line with future organisational changes.

We are recruiting!

African Rainbow Family and Manchester Migrant Solidarity, we are two leading UK grassroots charity and community group founded by, led by and run by and for LGBTIQ+ and non-LGBTIQ people seeking asylum to providing support to vulnerable LGBTIQ+ and non-LGBTIQ people who are seeking asylum in the UK. We are recruiting for an exciting role as part of our growing team.

Are you passionate about supporting and campaigning for the rights of LGBTIQ+ and non-LGBTIQ+ people seeking asylum, migrants and refugees who are in vulnerable situations in the UK?

We are recruiting for a full time Support Services Manager. The Support Services Manager would work 37.5 hours weekly across both groups, 4 days per week with African Rainbow Family and 1 day per week with Manchester Migrant Solidarity from the same office.

This post would involve working with groups that campaign for social change, advocate for justice for people who are seeking asylum including those who are lesbians, gays, bisexuals, transgenders, intersex (LGBTIQ+). It would provide support services for refugees, people seeking asylum and migrants in vulnerable situations in Manchester, Birmingham, Leeds, London and Cardiff.

For this full-time role, the Support Services Manager will lead on growing, developing and delivering our services which deliver practical, legal, psychosocial, and emotional support to LGBTIQ+ and non-LGBTIQ+ people who are seeking asylum. For this ‘hands-on’ position, which both oversees and helps deliver key services, you will play a key role in helping to build the self-esteem, confidence and support networks of LGBTIQ+ people seeking asylum by:

• Facilitating regular meetings of peer support groups.
• Providing one-to-one emotional and practical support
• Visiting LGBTQI+ people seeking asylum held in immigration detention centres
• Ensuring that African Rainbow Family where appropriate, refers service users to legal representatives with specialist knowledge of LGBTQI+ asylum claims
• Recruiting and managing a small team of volunteers to help with service delivery. Potentially of junior staff in the future.
• Working with the Trustees to help fundraise for ARF and MiSol services.
• Sharing your knowledge by providing advice, guidance and training to other organisations working with LGBTIQ+ and non-LGBTIQ+ people who are seeking asylum.

This is a unique opportunity to build on previous experience in support work, counselling, or other casework with potentially vulnerable individuals to help advance the safety, wellbeing and social integration of LGBTIQ+ people seeking asylum.

ARF and MiSol have been supporting LGBTIQ+ and non-LGBTIQ+ people through the asylum and immigration process and campaigning for their rights since 2014. We are committed to equality, diversity and inclusion, and welcome applications from all sections of the community. The post is subject to an occupational requirement permitted under Schedule 9, Part 1 of the Equality Act 2010 and is only open to those who identify as lesbian, gay, bisexual, trans*, queer or intersex (LGBTIQ+). Owing to the nature of the work with vulnerable adults, the successful applicant will be required to undergo an enhanced DBS check and to disclose all non-protected criminal records at the point of conditional job offer.

We particularly encourage people who are refugees or from immigrant backgrounds and/or Black Asian Minority Ethnic and LGBTIQ+ who are passionate about advocacy, justice and social change for people who are seeking asylum to apply.

Please see below attached job description and person specification. 

In this role, you will ensure the provision of high-quality, holistic person-centred, advice, advocacy support, empowerment and campaigning for social change for people in a range of complex and crisis related situations.

You will ensure the groups' practical peer support continue to thrive.

• Provide advice across a range of immigration support areas including signposting to Solicitors with specialist knowledge of LGBTIQ+ and non-LGBTIQ+ asylum claims, destitution, welfare benefits, health and community care as well as specialist advice on asylum support. The two groups offer several specialist supports for LGBTIQ+ and non-LGBTIQ+ people including those who have experienced gender based violence (GBV); abuse and survivors of trafficking.
• Manage the provision of practical destitution support in the form of emergency hardship payments, hygiene packs, and hot meals for those that are destitute.
• Reporting to the Chair - of Trustees and Management Committee Group of ARF and MiSol.
• Work with a team of volunteers to provide face-to-face, telephone advice and practical support in Manchester, Birmingham, Leeds, London and Cardiff centres, as part of a diverse and dynamic operational team.
• Work very closely with Funding & Fundraising Officer and Media and Fundraising Volunteer to identify funding priorities.
• Working to support service users at all stages of the asylum process; providing support and lead around identified campaign area, advice and advocacy on welfare support. Our primary roles are to promote empowerment, practical self-help and peer support to enable people to navigate the asylum process and achieve freedom and safety.

Could this position be for you? It could, if...
 

You delight in the knowledge that our team comes from many different backgrounds, and the common link we all share is that we all are either refugee, migrant or seeking asylum with love in supporting each other in the most vulnerable positions in the society.

You have an understanding of, and can advocate on behalf of our service users regarding issues relating to refugees, people seeking asylum and migrants (including rights and entitlements).

You have experience providing sensitive, safe and empowering support to distressed people in vulnerable situations.

You're a team player who can keep calm and who's comfortable within what can sometimes be a demanding environment.

Get to know us...

African Rainbow Family (ARF) is a small registered charity (No. 1185902) that support lesbian, gay, bisexual, transgender intersexual and queer (LGBTIQ) people of African heritage and the wider Black Asian Minority Ethnic groups.

ARF was established in 2014 by a lesbian in the wake of some Commonwealth countries in Africa’s toxic and draconian anti-gay laws; persecutions and environment which seek to criminalise LGBTIQs for the preference of whom they choose to love. ARF provides:

• Support For LGBTIQ Refugees and People Seeking Asylum
• Support communities who face constant harassment, hate crimes and discrimination heaped on them by an ignorant society because of their sexuality or sexual preferences and or gender identity. 
• Campaigning For Global LGBTIQ Equality.

Manchester Migrant Solidarity (Manchester MiSol) is a self-help group set up as a convergence space for all migrants. Including people seeking asylum. Offering practical and social activities for mutual support, empowerment and solidarity with non-migrants to build a powerful political voice against the systematic mistreatment of migrants in the UK. We undertake:

• Awareness raising of migrants and issues facing people seeking asylum
• Workshops (appeals, legal, campaigning etc.)
• Language help/lessons
• Socials (cooking, film showing etc.)
• Anti-deportation mobilisation and detention support

In Manchester Migrant Solidarity and African Rainbow Family, we will not tolerate any form of misconduct, including sexual harassment, exploitation and/or abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated. Situations of abuse are quickly investigated and perpetrators will be dealt with effectively.

Follow us on Twitter @AfricanRainbow1 @ManchesterMiSol

Solidarity with Migrants in Manchester

&

A World Without Prejudice

A full clean driving licence is essential for this role

The Spires Centre is an award-winning day centre that has been working with homeless and disadvantaged people in South London since 1990. We work with some of the most isolated and vulnerable in our society. The majority of our clients are homeless or have insecure accommodation, with many also facing complex issues such as long-term unemployment, poor mental and physical health, addiction and substance abuse, or they may be involved in sex work.

Our Women’s service specifically works with vulnerable women and with the help of a dedicated volunteer team, we provide a range of services including late night and early morning outreach, a twice-weekly Women’s Space, Sanctuary sex worker Drop In every Tuesday evening and an Open Access/Drop-in session. In addition a full adult learning timetable offers free classes and workshops. We assess need, create bespoke support plans, provide ongoing key work and empower people to improve their circumstances. Last year we supported over 1100 people across all our services.

Purpose of Role:

• To work as part of a team to facilitate the smooth running of outreach and centre sessions aimed at vulnerable women and other individuals, including, but not exclusively, those who sell sex.
• To lead and coordinate support for allocated clients.
• To engage, assess and respond to the immediate needs of all new and existing clients attending centre sessions and contribute to their ongoing support.
• To participate in the outreach rota  and engage with women during late evening and early morning sessions.

Deputy Care Manager

Greensleeves Care are now recruiting for a Deputy Manager for The Briars Care Home in Sandown. The Briars care home in Sandown on the Isle of Wight is one of the best care homes on the island. The Care Home delivers exceptional residential care and the best possible dementia care. This is an exciting opportunity for an experienced care professional to join Greensleeves Care.

Interviews will be held W/C 10th May.

Deputy Care Manager Responsibilities:

As Deputy Manager, you will work closely with the Home Manager to assist with the efficient running of the home. You will also be responsible for:

- Assisting with the management of the Homes staffing, financial and material resources, including involvement in staff recruitment and selection;
- Taking responsibility for the running of the Home in the absence of the Acting Home Manager;
- Leading and facilitating in staff and residents meetings, staff training and development activities
- Ensuring that high standards of care are delivered to meet the needs of the individual resident, monitoring and maintaining these standards.

Deputy Care Manager Requirements:

- With prior experience of managing staff in a care home or a similar environment, you will have a high level of care knowledge and a strong understanding of person centred care.
- To apply, you will require a minimum qualification of NVQ Level 3 in Health and Social Care (or equivalent.)
- All candidates should also note that the role of Deputy Manager at The Briars Care Home will involve some flexibility. You will be required to work a variety of shifts, be on call and answer emergencies.

About Greensleeves Care:

Greensleeves Care is one of the most respected care charities in the United Kingdom. We provide exceptional 24-hour Nursing Care, Specialist Dementia Care, and Residential Support to older people across England. We have more than 20 years' experience in delivering exceptional care and are excited about the next 20 years. The organisation has doubled in size in recent years and is expected to continue to grow in the future.

Why us:

Joining Greensleeves Care means so much more than just working for one of the nation’s best and most respected care charities. We offer a number of benefits to our exceptional staff:

- Pension. Greensleeves Care staff enjoy an excellent staff personal pension plan. Our pension is a defined contribution scheme.
- Annual Leave. The minimum annual leave entitlement for all staff working at our care homes is 28 days (including Bank Holidays).
- Death In Service Benefit. Greensleeves Care provides a discretionary death in service benefit equal to 2 x the staff member’s annual salary.
- Voluntary Lifestyle Benefits. Another great benefit, this covers money off high street retailers, supermarkets, attractions, holidays etc.
- Qualifications, learn while to earn.

Location: Briars Care Home, Sandown, Isle of Wight, PO36 9BD

Type: Full Time, Permanent,

Salary: £31,000 per annum

Interviews will be held: W/C 10th May.

You may have experience of the following: Senior Support Worker, Care Staff, Care Home Manager, Deputy Care Home Manager, Assistant Care Home Manager, Residential Care Manager, Deputy Manager, Registered Manager, Healthcare, etc.

Ref: 98508

Day Care Support Worker

Role overview

DAY CARE SUPPORT WORKERS

£17,517.19 - £18,249.48 per annum, dependent on experience.

FULL-TIME & PART-TIME CONTRACTS AVAILABLE

Are you a kind and compassionate individual looking for a rewarding role that suits your lifestyle?

Do you want to be part of a team to help and support vulnerable people within our community?

About the role

We currently have exciting opportunities within our day service provision, which aims to provide a wide ranging programme of work, learning and leisure opportunities for residents with epilepsy and learning difficulties. Our objective is to ensure meaningful engagement for individuals and to achieve their planned outcomes, whilst promoting independence.

Working as part of a dynamic team, you will support and deliver learning, leisure and recreation activities for adult residents and individuals on day placements. No two days will be the same as you work closely with the Day Services Manager to arrange and participate in activities, record and support individual’s personal achievements, assist with personal care and domestic duties, whilst ensuring the safety and well-being of our service users.

About you

Experience of working or volunteering in a care environment is essential for this role, as is a full clean manual UK driving licence, as you may be required to drive our St. Elizabeth’s vehicles from time to time. To be successful in this role, you do need to be dedicated, motivated, caring and passionate about people. We care more about you sharing and demonstrating our values and passion to support our residents to live their lives as independently as possible.

If you do share our values and care, we want to hear from you! We will give you all the training and support you need, such as helping you achieve fully funded qualifications in Care, Adult Care or Residential Child Care (RQF 2 & RQF 3). You will be supported by St Elizabeth’s to make a difference by not only providing personal care to the people we support, but assisting them to take part in a wide range of activities, including arts and crafts, swimming and gardening as a form of therapy.

St Elizabeth’s Centre

St Elizabeth’s is situated in 68 acres of Hertfordshire countryside between Harlow and Bishop’s Stortford. We support people with Epilepsy and other complex needs in our Children’s Homes, School, College, Residential Homes with Nursing and Day Centre.

Our Benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- Competitive salary
- 23 days annual leave (including bank holidays)
- Currently a 20% uplift on your salary for working overtime on a Saturday & Sunday for full time permanent employees
- Fully paid for DBS
- Life Assurance
- Opportunity to pursue recognised qualifications of your own
- Free parking
- High Street retail/leisure discounts
- Discounted gym membership
- Recommend a Friend payments of up to £300

How can you find out more?

To apply and to find out more information about St Elizabeth’s, please visit our website.

All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

Registered Charity 1176777 Equal opportunities employer

Ref:99071

The London Irish Centre’s Community Development Service aims to support, build and sustain resilient communities across London using a strengths-based approach. In line with the London Irish Centre’s Community Services strategy, the Service works to empower people to form and develop their own support networks to reduce dependence on services and enable people to live fruitful, fulfilling and healthy lives.

By engaging with people at a heart and head level, the Service aims to draw on the best of community spirit and resource that exists across the Irish and broader communities. With particular attention to some of our more vulnerable communities, it addresses needs around isolation, mental health, physical health, food poverty and digital poverty. It does this by drawing on community assets, bringing people together to provide mutual support.

The postholder designs and develops programmes which enable and encourage engagement in community activities, online and in person, in order to strengthen community support. They maintain an overview of engagement, impact and performance whilst seeking to maximise opportunities for partnership development.

The Service works through a range of programmes, including innovative support to set up volunteer-led social groups around London, the Community Café, online groups, Befriending and Community Health Navigation. The Service offers targeted support around food poverty through our Community Fridge and Community Kitchen, and supports people to connect online via our Digital Inclusion work. Strong partnership working with local councils, and health and community groups is key to achieving these outcomes.

ABOUT THE LIC

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture.

The deadline for applications is 9am Tuesday 1st June 2021.  

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.

Service Manager – Learning4living – Dual Diagnosis & Supported Living Pathways

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centre’s new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours – Fixed term for 1 year, with potential extension

Salary Grade: £27500 - £30000 per annum

_____________________________________________________________________________

Key Responsibilities

Services & Staff

• To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living  services

• To be responsible for the management and delivery of the new ‘Hope Supported Living’ housing provision,  proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project – maximising allocations and minimising voids

• To ensure that needs and risk assessments for all potential new residents to ‘Hope Supported Living’ are carried out in line with departmental procedures
• Ensuring ‘Move On’ and ‘Support Plans’ are person centred, maximising potential for service users progression
• To provide consistent and clear line management and leadership to the staffing and volunteer teams
• To work with the Service Manager – ‘Hand Up’, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.
• Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence
• Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills
• Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress
• Networking with other organisations within and out of the “homeless sector” and pulling in their resources and expertise

• Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.
• Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.
• Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities
• Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes
• Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability
• Monitoring own and team’s performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary
• Participating in training and development opportunities as agreed with the Head of Service Delivery
• To provide regular line management, supervision and appraisal for staff, in line with organisational standards
• To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.
• Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
• To ensure good practice in the support of the vulnerable adults we support
• To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

• To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement
• To be a leading agency of choice in progressive and preventative support services within the homelessness sector
• To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing
• To offer leading advocacy services
• To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.
• To develop the services to meet the needs of this client group in conjunction with the Service Manager – Hand Up , Skills & Employability Lead and the Head of Service Delivery

• Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management
• To support, encourage and supervise service users who are involved in therapeutic workshops / groups
• Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

• Ensuring service user involvement and a person centred approach are embedded within the team.

• Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.
• Listening to service users and encouraging positive steps towards personal development
• Providing advice, information, practical and emotional support to service users regarding their support.
• Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.
• Regurlarly reviewing and reporting findings of department caseloads
• Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support
• Work closely and collaboratively with support work partner agencies, ensuring a  joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

• All information must be maintained within GDPR regulations
• To be an active and effective Manager, driving the same from your teams
• To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).
• At all times to carry out every aspect of your duties with due regard to Northampton Hope Centre’s  policies and procedures
• To ensure Northampton Hope Centre’s values are embedded in the service delivery
• To maintain a professional level of communication at all times.
• To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
• Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustee’s.
• To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

• To raise and maintain service user records in terms of attendance to workshops and as required for case management
• To complete and file required records in line with the requirements from external funding bodies
• To complete reports to the Board of Trustees when requested
• To record, monitor and report on service user progress and outcomes

Other 

• To attend staff meetings as and when required
• To attend relevant training sessions and courses
• Being a member of the Management bank holidays and out of hours shift rota.

Person Specification

This person specification sets out the essential and/or desirable experience and abilities needed by the successful candidate for this post. Please bear these points in mind when applying for the role as these requirements will be taken into account at both the shortlisting and interviewing stages.

Service Manager – Learning4living & Housing

Qualifications

1. A level 5 Health & Social Care or relevant counselling, social work, mental health nursing or substance misuse qualification
2. First Aid certificate

Knowledge

Essential Criteria - Understanding of developing and delivering services within a support setting

Essential Criteria - Understanding of the relationship between mental health and substance misuse and how these may impact on physical, mental and emotional wellbeing

Essential Criteria - Knowledge and understanding of risk assessment and risk management in a mental health or substance misuse setting.

Essential Criteria - Knowledge and understanding of safeguarding procedures and reporting any relevant issues in a timely manner

Experience

Desirable Criteria - Good understanding and awareness of housing and homelessness issues, including working with rough sleepers

Desirable Criteria - Experience of running therapeutic activities and group processes.

Desirable Criteria - Experience in Motivational Interviewing techniques

Desirable Criteria - Awareness of local services

Essential Criteria - Minimum 2 years’ experience of line managing staff within a challenging work environment specifically within a mental health, substance misuse or homelessness/supported living setting

Essential Criteria - Experience of developing and sustaining effective working relationships with, and working successfully in partnership with, other services and organisations

Essential Criteria - Development and management of projects in either a Mental Health, Substance Misuse or Homelessness/independent living setting

Essential Criteria - Proven experience of delivering and/or managing an efficient and effective casework management service in a Mental Health / Substance Misuse or Homelessness/independent living setting

Essential Criteria - An understanding of mental health conditions

Skills and Abilities

Essential Criteria - Ability to deal with stressful and difficult situations in a calm manner

Essential Criteria - Excellent negotiating and advocacy skills, and the drive and commitment to achieve positive outcomes for service users

Essential Criteria - The ability to communicate effectively, both across all levels of the organisation, and with external stakeholders

Essential Criteria - Ability to take control and responsibility for stressful, disruptive or highly-charged situations, calling on emergency services when required

Essential Criteria - Excellent organisational and record-keeping skills

Essential Criteria - Ability to work on own initiative and work well under pressure, prioritise work and meet tight deadlines

Essential Criteria - Empathetic and able to relate to staff, volunteers, customers and external agencies

Essential Criteria - To keep composure in the face of emergency and unexpected events

Essential Criteria - Ability to prioritise and manage workload

Essential Criteria - Ability to engage, lead and motivate others

Essential Criteria - A self-starter who is outcome focused and target driven

Practical

Essential Criteria -Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

To assist in the management of Crossroads Care services, co-operating with statutory and voluntary organisations to provide a service for carers and their families in line with the aims, objectives, policies and standards of the organisation.

To assist the Care Manager toensure Crossroads clients receive a reliable and efficient care support service, that Care Support Workers have the administrative back up to concentrate on care provision.

• Client referrals and waiting list
• Visit clients to do risk assessment / reassessments / care plans
• Ensure client needs are matched with CSW competence to ensure high quality support and access to much needed breaks for Carers
• Scheduling of client visits, preparing and distributing rotas.Ensure CSW’s knows where to go and what to expect and the clients are properly informed in time to make their respite plans
• Assist in the monitoring of the service being delivered both core and projects by gathering client and CSW feedback and working closely with Senior CSW’s and Project Leads
• maintaining recording systems in accordance with administrative procedure
• monitoring referrals in accordance with Crossroads Care policies and procedures
• ensuring care plans are prepared, implemented and monitored
• ensuring that care is delivered to families making efficient and effective use of the resources available to the organisation, the care budget and within the Crossroads Care criteria
• making referrals to other agencies as appropriate
• Monitor and manage the day to day demands made upon the service and work with the Care Manager to develop the service
• Highlight and report any areas of concern, especially in health and safety issues

Staff Benefits 

Carer Car Park Pass

Reduction in gym membership

Carers discount

Staff events 

Staff massages and well being packages

QUICK ACCESS TO COVID VACCINE

Senior Care Assistant

Are you looking to continue your career in care with a respected Care Charity in Diss who pay above average hourly rate, with the opportunity to develop your leadership skills as a Senior Care Assistant in diss?

There is the opportunity for full-time & part-time hours, flexible shift patterns whilst having the opportunity to learn, develop and undertake further qualifications & training.

Greensleeves Care Home, De Lucy House, are now seeking Senior Care Assistants to cover Day & Night shifts complete flexibility is welcomed. In this integral role you will assist the Home Manager with providing leadership and support for the care team. You will act as a role model, regularly assess, monitor, and review day-to-day processes and coming up with improvements where required. Whilst ensuring that all care, domestic and kitchen staff contribute to the efficient running of the Home and the creation of the right atmosphere.

Senior Care Assistant Responsibilities:

•  Maintain all residents’ records and give and receive written / verbal reports, whilst ensuring confidentiality
•  Help with the completion of plans of care for residents, new residents and help with resident reviews.
•  Lead, facilitate and participate in staff meetings, staff training, supervision, appraisal, and development activities.
•  Provide a high standard of person-centred care to our residents
•  Assist residents with their personal hygiene and care needs

Senior Care Assistant Requirements:

• Have QCF diploma in Social Care Level 3 (or other equivalent qualification)
•  Have strong communication and organisational skills
•  Previous experience in providing care
•  Proven ability and experience in safe administration of medication

About Greensleeves Care:

Greensleeves Care is one of the most respected care charities in the United Kingdom. We provide exceptional 24-hour Nursing Care, Specialist Dementia Care, and Residential Support to older people across England. We have more than 20 years' experience in delivering exceptional care and are excited about the next 20 years. The organisation has doubled in size in recent years and is expected to continue to grow in the future.

Location: De Lucy House Care Home - Diss, Norfolk

Contract Type: Permanent

Hours: Full Time

Salary:£10.52 - £11.88 

Benefits: Paid breaks and paid training, Earn whilst you learn with a variety of apprenticeships applicable to your role empowering you to develop, 28 days paid holiday (pro-rata, including Bank Holidays), Opportunities to undertake QCF level qualifications, Recognition of career milestones Death in Service Benefit, Competitive refer a friend scheme, Employee Assistance Programme, Voluntary Lifestyle Benefits, Company pension scheme, Free DBS, Death in Service benefit.

You may have experience of the following: Senior Care Assistant, Support Worker, Care Worker, Care Assistant, Healthcare Worker, Healthcare Assistant, Senior Support Worker, Community Support Worker, Disability, Disabilities, Care Staff, Charity, Charities, Not for Profit, NFP, Third Sector, etc.

Ref: 98411

Head of Care

We are currently recruiting for an inspirational and committed Head of Care to join the leadership team in a children’s home.

You will be working within a school and Children’s Home for children and young people with Autism and associated severe Learning Difficulties aged from 8 to 19 years old.

Position: Head of Care

Location: Headington, Oxfordshire

Salary: £38,167.43- £49,072.42* - (*for exceptional candidates there may be scope to increase)

Hours: 38 hours per week (Full-Time)

Benefits: Local government pension scheme, an Employee Assistance Programme, enhanced maternity, paternity, adoption and shared parental leave schemes (after a year’s service), annual flu vaccinations, cycle to work scheme, tailored wellbeing offering. A full induction, training and career opportunities.

Closing Date: 2nd June 2021, Midday

Interview Date: 8th June 2021

About the role:

As Head of Care you will lead the team to deliver an outstanding quality of support and care to children and young people on full time and short break placements. The Leadership team within the Children’s home is comprised of a Deputy, 4 Team Leaders and a Service Co-ordinator.

You will be responsible for the day to day management of the home, promoting a child centred, caring environment through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the children and young people. This also includes acting as the dedicated Child Protection and Safeguarding Officer within the Academy.

About you:

To be successful in the role of Head of Care you will ideally be a Registered Manager within a children’s home, you will also bring with you the following skills and experience:

• An NVQ level 5 in Child Care/Health and social care or equivalent and the willingness to work towards other qualifications
• Practical experience of working with children and young people who have Autism and Severe Learning difficulties
• A confident, effective manager with knowledge of regulatory standards and requirements.
• Experience of leading large staff teams and be able to demonstrate you have a flexible, calm and organised approach to work, even under pressure.
• Excellent written and verbal communications skills

There may also be a requirement to travel when necessary. You will need to be able to drive and have access to your own transport. You will also work flexibly in accordance with the rota including bank holidays, nights and weekends on occasion.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  All positions will require an enhanced Disclosure and Barring Service check and registration with the DBS Update Service together with all other relevant recruitment checks including obtaining references.  Referees will be asked to assess suitability of candidates to work with vulnerable adults, children or young people and will be verbally verified. Safeguarding Policy can be found on the charity's website and candidates will be asked about this as part of the recruitment process

Other roles you may have experience of could include: Registered Manager, Care Home Manager, Children’s Home Manager, Care Manager, Head of Support, Team Manager Children’s Services, Children's Home Registered Manager, Ofsted Children's Registered Manager, Senior Registered Manager, Children's Home Deputy Manager, Children and Young People Manager, etc.

Age UK Kensington and Chelsea is seeking experienced care assistants who are available for weekend work and/or evenings, as well as those who could join our bank staff. You will be joining our dedicated At Home Services team who provide a range of support services for adults who are either 55 years and over, or who have physical and learning difficulties. This support may include personal care, respite care, post hospital discharge care and light housework. Please see the Job Description for more detail.

Our aim is to support our service users to stay as independent as possible in their homes, by providing a personalised service to meet their needs. If you are passionate about providing person-centred care and looking for a rewarding role where you will make a real difference to the lives of the people you support, then we would love to hear from you!

Candidates for this role should have a minimum of six months experience and be able to demonstrate that they share our values. Training will be provided.

Age UK K&C are proud to be an accredited Living Wage employer, committed to paying our employees a fair wage that reflects the real cost of living.

Contract and Salary: £10.85 per hour on a zero hours contract.

Benefits of joining our team:

• Ongoing training 
• Stakeholder pension
• Free employee assistance programme

Please email your completed application form to the At Home Service, Age UK Kensington & Chelsea, 1 Thorpe Close, London W10 5XL. See our website for contact information.

Experienced & dynamic people and operations General Manager required for our Animal Welfare Charity. The charity is at a critical point in its life cycle, looking to grow income significantly to match increasing operational costs. We are looking for a dynamic, flexible, hands-on and experienced General Manager to shepherd us therough this crucial period and beyond. You will identify what needs to be done, oversee the organisation of staff and volunteers to complete the necessary activities, direct the execution of these activities, evaluate outcomes and then share learning going forward. You will report directly to the Trustee board.

The ideal candidate will have the ability to inspire and manage staff and volunteers in the CRRC's trading, fundraising, volunteer coordination and administration activities.

To be considered please add a covering letter to your application answering the following questions:

Your location and if not local are you willing to relocate (the centre is based in a rural area)

You will be required to drive as part of the role - please confirm that you hold a valid driving licence

What experience do you have of leading a team? 

What experience do you have raising funds for a charity?

What experience do you have working with volunteers?

Why would you like to work for the Cat & Rabbit Rescue Centre?