An exciting opportunity has arisen for a driven and dynamic CQC Registered Service Manager to lead our specialist Domiciliary Care service currently working across multiple London Boroughs.

Penrose Community Care and Support (PCCS) is a home care and support service specialising in working with the most complex and chaotic clients within social & health care settings. We provide care and support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.

We provide a non-judgemental service where individuals feel secure, content, comfortable and cared for in their own accommodation, enabling them to make informed decisions about their life. Our ethos is to foster an atmosphere of openness and respect between service users, staff, family and friends.

Using Psychologically Informed Practice, PCCS creates a friendly, caring and supportive service for people whose health and wellbeing has been negatively impacted by a long-term condition (either physical or mental). Our aims are:

• To offer choice and control to Service Users in their care – to support clients to make informed decisions and to live as independently as possible
• To demonstrate care and compassion at all times
• To respond to service users’ needs by frequently reviewing the quality and frequency of care and to make changes swiftly when they are needed
• To keep service users safe
• To respect our service users and their uniqueness. All our person centred care is designed to reflect our service users’ privacy, personal choices, lifestyle, customs, cultures and values.

About the role:

As the Service Manager, you will have responsibility for all aspects of managing the service efficiently and effectively, delivering the highest standards of service quality, performance, activities and improvements across the services through excellent leadership and embodiment of the values of the organisation.

You will maintain a culture of learning and development through supervisions, appraisals, networking and continuing professional development processes; and ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

If you have extensive experience of service delivery in a regulated domiciliary care setting and have a passion for the people we support, then we want to hear from you!

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox and SIG Investments.

Key Responsibilities:

• Ensure the service meets regulatory requirements.
• Implement best practice and develop the service to ensure the needs of our service users with due regard to the management of risk.
• Provide leadership and line management to staff to ensure methodology of PIE are achieved
• Identify training needs for staff and arrange training to take place in conjunction with the Head of Service
• Ensure all staff have appropriate personal development plans and are appropriately supported to achieve the goals identified.
• Ensure that appropriate Care plans have been agreed, monitored and reviewed at regular intervals.
• To ensure that your professional awareness, of best practice and service innovation is maintained and shared with all staff.

Knowledge and Experience Required:

• NVQ/Diploma level 5 in Health and Social Care / Community Justice / Mental Health or professional equivalent
• Direct experience and understanding of service delivery within a CQC registered environment.
• Experience of coordinating domiciliary services
• Knowledge of CQC Key Lines of Enquiry and how these are monitored.
• Operational management experience supporting people with complex needs, including working in reintegration and rehabilitation services or similar
• Proven ability to provide clear leadership and management to a team
• Experience of successful management of income and budgets/KPIs
• Knowledge and practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social Care and Housing and H&S
• Ability to influence and form strong relationships with commissioning bodies and professional agencies

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

Opportunities available to help make life better for carers  

Carers Support Centre (CSC) Bristol and South Gloucestershire provides a wide range of information, advice and support services for unpaid adult and young (children) carers.

A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. All the care they give is unpaid. Three out of five people in the UK will become carers at some time in their lives.

Due to retirement, we currently have a vacancy in our Finance Team to support the Finance Manager to manage the charity’s finances.  

• Finance Officer 

• 30 hours per week  

• Salary: £21,036 per annum pro rata 

Main Aims of the post   

  

To: 

• Support the Finance Manager in the effective management of the organisation's finances through the accurate maintenance of financial records. 

• Be responsible for the preparation and running of the monthly payroll 

If you would like to know more about this role, please get in touch and ask to speak to Beccy.

CSC do not accept CV’s for this position. All applications must be made via our application form which is available from our website where you will also find a full Job Description & Person Specification, and details of our Staff Benefits.

Closing date: 31st January 2022 @ 12 noon 

Interview date: 8th February 2022

Registered Charity Number: 1063226 

We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis. 

Age UK Camden are a local independent charity, established in 1965, who have been supporting older people in Camden for more than 50 years.

We have grown to become one of the largest Age UK charities in London, helping over 15,000 older people each year through a range of services. There are currently over 30,000 people over 65 years living in Camden. Our role is to help those over 55 stay active, connected, independent and to empower them in later life. Some of our services are now open to those aged 18 years and above. 

The Camden Care Navigation and Social Prescribing service is looking to recruit a Care Navigator to join this vibrant team. Their work is supporting Camden adults, operating as a door to services and opportunities, matching people with appropriate support to manage their health and wellbeing.

The Care Navigator will support those with long term conditions to access timely care and community support services. Working closely with Camden GP practices and Integrated Care Teams is required as is accurate record keeping using IT systems. Through timely intervention and care co-ordination, unnecessary hospital admissions, GP appointments and residential placements will be reduced.

The successful candidate will come from an information/advice, social care, or health background, must be computer literate, an excellent communicator, and able to work in a multi-disciplinary team. Experience of person centered planning is required. 

The post is based at a GP surgery in Camden and some travel round the borough is required.

Closing date: 5pm, 31st January 2022

Interview date:  TBC

Hours: (Full time) 35 hours per week

Contract Type: Permanent 

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults? 

About the role

We are looking for a Janitor to join the Lewisham Assessment Recovery Centre team where you will work across three sites within Lewisham.

The role will involve carrying out duties such as general maintenance and repair, cleaning, stock taking, gardening. You will be responsible for safe working practices; performing regular Health and Safety and compliance checks of the building. Other duties include recording and reporting on completed work within the buildings and ensuring that the maintenance of the buildings comply with all Health and Safety regulations.

About you

We are looking for a pro-active and committed individual who has a genuine interest and commitment to the aims of St Mungo’s and our client group. You will also have:

• Experience and proven ability in basic maintenance skills and the ability to manage a physically demanding workload.
• An understanding of Health and Safety issues and procedures.
• Understanding of the issues faced by homeless or vulnerably housed people.
• The ability to cope with clients who may display challenging behaviour.
• Good communication skills, both written and verbal.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 3rd February 2022

Interview and assessments on: 15th February 2022

It is a requirement for this post that a standard DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Key Info

Current hours: 4.5 days per week

Initial Fixed term contract of 12 months with the intention to extend.

Proposed Post Start Date: 1st March 2022

Salary: £30,000 per year pro rata
Report to: Board of Trustees of Thornton and Allerton Community Association Ltd

Overview

South Square Centre is a grassroots, arts and heritage centre embedded in its local community. It has a vibrant programme of exhibitions, events, workshops, as well as strong partnerships with local schools, care homes and community organisations. Since April 2020, South Square has been nimble and quick to adapt its working practices to best serve the community.  In the last 18 months, South Square has engaged with 4k+ participants all whilst undertaking major capital development of the building.

There is a volunteer board of trustee Directors, and a small staff team. In addition to this post the staff include a Programme Manager (2.5 days pw), Arts and Heritage Coordinator (4 days pw), Building Manager (12 hrs pw) and Cleaner (6 hrs pw). South Square also has a longstanding traineeship programme to enable trainees to undertake their first paid role in a cultural organisation. There is a great range of tenants at South Square including Plenty at the Square Café, The Watchmakers, Bradford Community Cinemas, Thornton Antiquarian Societies archive and 10 artist studios. 

In 2019 South Square was pleased to secure a 99-year lease through a Community Asset Transfer of the building and in 2021 the building underwent an extensive refurbishment. The long-term security of tenure and warmer more welcoming building provide a great platform for engaging with communities and programming arts and heritage activities. Early next year there will be a number of access improvements made that will further open up the centre’s users and participants.

The Centre Director plays an essential role in the running of South Square. This is an exciting opportunity to help design and lead on the organisations strategy in the lead up to Bradford’s bid to be city of culture in 2025.

The Centre Director will instigate the creative and public programme, and have a strong grasp of the centre’s finances, business plan, partnerships, and organisational development.

South Square consists of a compact team with myriad roles therefore staff, volunteers and trustees work collaboratively and support one another.

Our working environment promotes learning and experimentation, a culture which has been engrained from the centres’ beginnings in the 1980’s. We work with a wide range of people; we have a strong track record of providing development opportunities for staff, volunteers as well as emerging businesses and artists.

South Square is currently in receipt of funding from National Lottery Heritage Fund, this funding comes to an end in March 2023. South Square are making an application to become an Arts Council England National Portfolio Organisation which will take us from April 2023 to March 2026. If successful, with the NPO application the Centre Director will be required to submit a business plan to Arts Council England in October 2022. If unsuccessful, they will explore alternative funding opportunities such as Arts Council England project grants and Reaching Communities England. It is an exciting time to help shape the future of South Square Centre’s programme in the lead up to Bradford’s bid to be City of Culture in 2025. There will be a month handover period with the Centre’s existing Director and also support offered following this as required.

Elleray Hall provides a much-valued service for adults, with emphasis on the elderly and is based in the centre of Teddington. The Centre aims to enhance the lives of its members by providing a safe welcoming environment where people can socialise and participate in the activities on offer.  We are also keen to develop new opportunities to meet the needs of vulnerable adults in our community. Our ideal candidate would be someone who can provide front line reception service to/for our members and visitors to the Social Centre.

As our Centre Administrator you will need excellent communication, organisational and administrative skills and be fully competent on Microsoft applications and social media websites. You will need to be capable of working independently as well as part of a team in supporting our manager and the staff team in the day to day running of the centre.

A full information pack will be sent out to interested candidates.

Closing Date:  2nd February 2022

Interview Date:   16-17th February 2022

£12.00 - £12.75 PER HOUR

PERMANENT, FULL-TIME/PART-TIME, NIGHTS AVALIABLE

About the role

At St Elizabeth’s you are more than a care worker. You are a valued member of our longstanding community that makes the world of difference to the lives of the individuals we support. We have recently:

Increased our care salaries to £12.00 - £12.75 per hour!
Launched a fully paid comprehensive two-week induction programme
Designed excellent career development opportunities
Supported our staff with fully funded industry recognised qualifications

We have excellent full-time, part-time and bank opportunities for Care & Support Workers to join our care teams. You will work across our Children’s Homes, Adult Home, School, College and Supported Living Service to support children, young people and adults with learning difficulties, epilepsy and complex needs.

You will assist our children, residents and learners with various aspects of their day-to-day lives, including personal care, leisure activities, domestic duties, administering prescribed medication alongside developing life skills whilst creating a nurturing and welcoming environment that replicates home.

We are an equal opportunities employer and welcome applications from candidates within the UK and internationally. Applicants who require Tier 2 visa sponsorship to work in the UK will be considered alongside all other applications based on skills, qualifications and experience.

Our benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of their employment:

- Competitive salaries
- Generous holiday entitlement
- 20% uplift on your salary for working overtime on a Saturday & Sunday for allocated roles
- Fully paid for DBS
- We offer Tier 2 visa sponsorship for eligible candidates
- Life assurance
- Opportunity to pursue recognised qualifications of your own
- Free on-site parking
- High street retail/leisure discounts
- Discounted gym membership
- Recommend a friend payment of £1000! (T&Cs apply)
- Confidential employee assistance programme
- Contributory pension scheme
- Comprehensive development plans designed for you
- On-site accommodation for £200 per month
- Subsidised staff transport service from Bishops Stortford, Harlow, Sawbridgeworth, Hertford and Ware

St Elizabeth’s

St Elizabeth’s is situated in 60 acres of picturesque Hertfordshire countryside between Harlow and Bishop’s Stortford. We support people with Epilepsy and other complex needs in our Children’s Homes, School, College, Residential Homes with Nursing and Day Centre.

All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant(s) will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. St Elizabeth’s is proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming applications from across the community.

Registered Charity 1176777

Ref: 105 766

We have an exciting opportunity in our growing fundraising team for an experienced and ambitious fundraising professional to develop and implement the plan to raise income for Maggie’s Yorkshire via a variety of fundraising sources.

The Centre Fundraising Manager will be responsible for effectively and autonomously managing the full portfolio of activity relating to the Yorkshire centre and to manage complex networks and relationships which have a wider national focus.

You will be responsible for fundraising across a range of income streams including businesses, individuals, community groups, volunteers and media contacts.

We are looking for a fundraiser who has solid experience of managing and delivering income generation in a fundraising environment and the ability to manage a wide range of staff, external relationships, activities and volunteers at one time.

Determined, professional, friendly and resourceful, you will use persuasive communications skills to motivate, influence and inspire people to raise funds for Maggie’s and you will be comfortable working in a target-driven, fast-paced environment.

As a self-starter with strong team-working skills, your sector knowledge will assist you to work across other fundraising and organisational teams to ensure effective collaboration and support for wider organisational objectives.

This is a full time, permanent contract. 

In addition to a rewarding career, Maggie’s offers a range of staff benefits including competitive holiday entitlement, workplace pension, option to apply to continue NHS pension, sick-pay scheme, and travel and cycle loans.

Care Team Member

Responsible to: Care Team Leader

Hours of Work: According to individual contract, with a requirement to work some unsocial hours as needed including evenings, weekends and nights

Place of Work: Martin House and in the Community

Overall Purpose of Role:

To create and support a homely and welcoming environment in which families feel safe nurtured and rested. Provide care (physical, emotional, spiritual and social) to the affected child and their family. To work flexibly both within Martin House and the community

Tasks and duties:

1. To contribute positively to the creation and help sustain the welcoming community environment, and to establish good communication.
2. To provide total holistic care to the poorly child, including activities such as play and recreation as well as attending to the child’s physical and emotional needs.
3. To hold each member of the team in positive regard and to foster a culture of respect and consideration between all staff.
4. To work flexibly alongside families respecting the child routine of care.
5. To ensure that care routines and practice are documented accurately and clearly communicated.
6. To participate equally with other care team members in general household activities to facilitate the smooth running and family feel of Martin House.
7. To ensure accurate and contemporaneous record adhering to standards of confidentiality at all times.
8. To work closely with the Care Team Leader on each shift and inform them of any issues that need resolving.

Health & safety:

1. To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
2. To report all accidents incidents and untoward incidents to a Deputy Director of Care and Clinical Services.
3. To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development:

1. To adopt a positive and reflective approach to personal and professional development.
2. To participate constructively in a yearly annual appraisal.
3. To undertake core competencies for clinical skills and specific training and to remain updated.
4. To work in conjunction with the education co-ordinators to develop your practice and care for the children.
5. To work contracted hours including unsocial hours as required, weekends. evenings and nights.

All Martin House Employees are expected to:

1. Uphold the values of Martin House and behave in a professional manner at all times.
2. Value equality and diversity and comply with relevant equality legislation.
3. Attend 1:1s with line manager, team meetings and annual appraisals.
4. Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
5. Take responsibility for one’s own personal development.
6. Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
7. Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
8. Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
9. Comply with information governance requirements and maintain confidentiality at all times, as required.
10. Work within all Martin House policies and procedures.
11. Communicate a positive image of Martin House and protect its reputation.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Care team members may be required to drive a Martin House pool car.  These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them. Because of this team members may be expected to accept a different or unusual task or role.

In order to provide a good standard of care at all times, all care team members will work a variety of shifts, including night duty, weekends and bank holidays

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.

Equality Statement:

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Looking for a new challenge? Then, why not look at becoming a Team Manager at The Action Group! We are looking for motivated and enthusiastic candidates to join our management team. 

A background experience in Social Care will be advantageous, but we are happy to receive applications from candidates from different backgrounds that meet our job description requirements. 

• Location: Remote working. 
• Salary: £25,928 – £27,209 per annum.
• Full-time (39 hours per week).

We are looking for a person who is creative, hardworking, and with a positive attitude. The ideal candidate will be committed to breaking down barriers to enable people with a variety of support needs to live fulfilling and independent lives. The purpose of the role of Team Manager is to provide leadership and guidance to our teams of Support Workers who provide person-centered support to adults and children with learning disabilities and other support needs.

You will lead and develop your team, and whilst some aspects of team leadership will be delegated to the Assistant Team Managers, you will retain overall responsibility for team management, staff performance and quality of service standards.

Exceptional organizational skills and the ability to juggle conflicting priorities are essential, and your attention to detail will be second to none. You will work closely with the Development Managers to ensure a consistent and high quality service delivery; and lead by example to maintain a positive and empowering ethos within the team.

Benefits include:

• Pension
• 24/7 employee assistance programme, with access to free legal advice and counselling
• Good annual leave entitlements
• Ongoing support, bespoke training and ongoing development opportunities
• TAG Rewards – our exclusive discounts and savings programme
• Travel time payable where applicable
• Mileage allowance where applicable

Artsadmin is looking for a Finance Manager to support the Head of Finance in managing the charity’s finances. They will ensure the smooth and efficient operation of the finance processes and support informed decision-making through monthly monitoring and reporting to Head of Finance, Executive and Artistic Directors (joint CEOs).  The role’s principal tasks include preparing budgets, forecasts, commentaries, analyses and financial statements, payroll management and bank reconciliations.

This is a new, full-time post with scope to really make a difference to a well-regarded arts charity. Artsadmin is a company of creative people working with artists to develop and make performance projects for local, national and international audiences in a variety of places and contexts. This is an exciting time to join us as we embark on the next chapter of our work, updating our artistic programme, refreshing our brand and reviewing our connections to our local area of Aldgate East.  

The successful candidate will be a self-starter with demonstrable experience of working and helping to drive change within a finance function and of building relationships with non-finance stakeholders. They will have strong analytical, communication and organisational skills, be outcome-focused and either have, or be pursuing, a professional accountancy qualification, or qualified by experience.

Salary: £30,000-£35,000 per annum, depending on experience

Deadline for applications: 12pm on 27 January 2022. 

First interviews: w/c 7 February 2022

Type of contract: Permanent, full-time 

Hours of work: 40 hours per week including a paid lunch hour. Office hours are usually 10am – 6pm Monday to Friday. Flexible working available.  
Location: Flexible between office and home working 

Holidays: 20 days plus 8 statutory holidays and additional winter break

Staff benefits: 

• Pension scheme with Royal London

• Subsidised Bike Purchase 

• Travel Card / Season Ticket Loan 

• HSF Health Plan 

• Life Assurance at four times annual salary 

• Group Income Replacement Scheme 

• Childcare Salary Sacrifice Scheme 

We are looking for someone who is passionate about bringing people together, building dialogues and listening to ideas to join the team at our Nottingham centre. 

You will utilise effective and efficient administrative and fundraising skills to assist in delivering both financial and non-financial targets which will provide a gateway to all fundraising activity across Maggie’s.

You will assist the Centre Fundraising Manager to implement the fundraising strategy to deliver income targets through proactive donor recruitment and excellent donor care.

This includes supporting and retaining existing supporters and researching new key relationships with individuals as well as partnerships with local businesses, groups and associations.

You will represent the work, vision and purpose of Maggie’s whilst supporting the delivery of local and central fundraising initiatives and campaigns. This includes presentations, face to face, telephone and written communications. 

There will be a requirement to work irregular hours as well as regular local travel. 

In addition to a rewarding career, Maggie’s offers a range of staff benefits including competitive holiday entitlement, workplace pension, option to apply to continue NHS pension, sick pay scheme and travel and cycle loans.

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 23 January 2022 at 11:30pm

Interview date Wednesday 26 and Thursday 27 January 2022 (virtual)

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interviews: 24th and 25th January (Via Teams)

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter.
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately after each contact to help identify trends and new ways of working.
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line self-empowerment support.
  

Ideal Candidate

Experience in working in a contact centre, either in a voluntary or a paid capacity. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.