We need a Programme Manager to manage our existing successful mental health volunteering and employment project Step Up, but also to help expand the programme to be able to support people with other support needs including physical disabilities and long term health conditions.

You would then be responsible for managing more than one project, each providing support to different groups of people, with different needs and conditions.

Step Up was launched by VCH in 2014 to provide personalised intensive support to people living in Hackney with mental health support needs, to help identify their personal goals, and source and secure a suitable volunteer placement that suits their skills, interests and experience. Many people lack the confidence to put themselves forward for volunteering roles, or do not appreciate what they have to offer, and need encouragement and coaching to move forward.

Since the programme launched, we have supported over 350 people to start volunteering, and 123 people with mental health support needs to find paid work. We partner with all the different mental health services in the borough, providing support to people with both severe and enduring mental health conditions as well as those described as mild to moderate. We work with a range of professionals including GPs, psychotherapists and psychologists, as well as local charities and community groups to ensure people are provided with the level of support they need to perform their role. 

By providing different services – group and individual support, a place to socialise and share skills, buddies and mentors, mental health and employability workshops – people can move forward at their own pace, finding an activity and option that suits them. It builds resilience and confidence, reduces people’s isolation, and helps people to meet personal goals. 

We need a Programme Manager, to manage the team, help ensure we meet our targets, engage with partners and stakeholders, and review and improve the service. However, this year, we would also like to expand the programme to other conditions, which would require research into existing services, and gaps in provision, and help with sourcing and applying for funding. 

Open University Students Association
Salary: £33,797 - £40,322                   
Contract: Full-time, Fixed Term. Maternity Cover, 8 months with potential to extend.
Location: Home-based until at least April 2021. Normally based in Milton Keynes.

The Organisation
The Open University Students Association serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The OU Students Association is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy.

The Job
In this exciting and challenging role, the postholder will work closely with the Chief Executive to support the development and maintenance of our HR policies and staff management and wellbeing in addition to the efficient administration of our governance. This is a busy, varied and demanding role at the very centre of the staff team and the postholder will have the opportunity to make a real mark in the role by taking forward a series of important projects, including work to support our team culture and wellbeing, implementing a staff survey to support our culture objectives and supporting our work to consider our future working arrangements for post-Covid. Further information can be found in the Job-Related Information on the OU webite (click on apply for more information).

The Person
You will be reliable, highly self-motivated with outstanding organisational skills, bundles of energy, enthusiasm and a positive outlook coupled with proven ability to deliver. You’ll be excited to work for a supportive and empowering organisation which values staff and puts wellbeing at the forefront. You will be a real team player with a professional approach and a high degree of integrity and tenacity. If this sounds like you, we’d welcome your application. A full person specification can be found in the Job-Related Information on the OU website (click on apply for more information). 

Are you ready to take the next step in your fundraising career? Chailey Heritage Foundation, is currently recruiting a Fundraising Manager and is looking for a dynamic, motivated and passionate fundraiser to lead our small team, running major fundraising appeals and campaigns.

Reporting to, and working closely with, the Development Director, you will be responsible for delivering the fundraising strategy across a variety of income streams, including trusts & foundations, corporate partners, capital appeals and events, as well as working closely with the Marketing team to further promote the work the charity does.

This role will be key to ensuring that we continue to raise vital funds that go directly to improving the prospects and well-being of our young people. The Fundraising Manager will work closely with key staff who deliver frontline services and this role offers the right candidate a real opportunity see the impact of their work on the children, young people and the families who use our services.

Key responsibilities will include:

• Manage the fundraising team to ensure an effective, proactive and professional fundraising approach is maintained at all times
• Work closely with the Development Director to establish fundraising priorities and set achievable fundraising goals together with the strategies to deliver the Fundraising Strategy
• Identify potential sources of funds and develop CHF’s Case for Support
• Manage and take responsibility for major projects and events
• Support the Development Director in managing major donors

You will have a breadth of experience and a wealth of knowledge of different fundraising channels, be a team player, have excellent communication and interpersonal skills, and be a confident public speaker. The Foundation continues to grow and this role offers career opportunities for the right candidate.

We are offering an attractive salary and benefits package

For further information on the role please download and read the Fundraising Manager recruitment pack.

Strictly no Agencies

Chailey Heritage Foundation is committed to safeguarding and promoting the welfare of children and young adults; as such an enhanced DBS disclosure is required.

Chailey Heritage Foundation is an equal opportunities employer and is committed to promoting diversity and inclusion for all its young people and staff. We welcome applications from all sections of the community.

As part of our recruitment process, Chailey Heritage Foundation (CHF) collects and processes personal data relating to job applicants. CHF is committed to being transparent about how it collects and uses that data to meet its obligations under GDPR. Please ensure you have reviewed our privacy policy prior to completing an application with us.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

Crisis Skylight Croydon engages individuals at every stage of their recovery from homelessness, from early engagement on the street, stabilisation and progression into independent living, to ongoing support to ensure members are not subjected to the 'revolving door' of homelessness. We also work closely with a range of partners, referral agencies and the Local Authorities to support single homeless people who are insecurely or temporarily housed and others who are unlikely to receive a service elsewhere. We deliver structured Learning and Skills classes in our Skylight centre alongside housing, progression, smart-skills advice, volunteering opportunities and coaching.  

About the role
As a Learning Manager, you will be someone who is passionate and understand your role in ending and preventing homelessness. We are looking for somebody who can demonstrate their ability to lead and manage teams to deliver a high-quality service while meeting the individual needs of our members.  As part of the management team at Crisis Skylight Croydon, you will have the commitment and drive to support the implementation of a vision whose end goal is to see as many people have their homelessness end as possible through an excellent Skylight offer. 

About you
To be successful in this role you will:
•  Have experience of delivering or managing high quality information, advice and guidance services
•  Understanding of the barriers faced by homeless people and using effective case management, solution-focused approaches to ensure the optimum outcomes for homeless people
•  An understanding of coaching approaches and the ability to ensure coaching interventions are being delivered to a high standard
•  Demonstrable experience of managing and developing staff in effective case management, including driving targets and allocating staff resources effectively
•  Experience of supporting and embedding change in service delivery

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 
 - Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
 - Mandatory pension scheme, with an employer contribution of 8.5%
 - 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: Wednesday 10th February 2021 (at 23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Legacy Case Manager
Central Office, Burghfield Common, RG7 3YG
£34,688 to £36,729 per annum
Permanent

Interviews: 11th February

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as the Legacy Case Manager within our Fundraising team in our Central Office.

The role
Legacy Income is the largest, and therefore high profile, income sources for Guide Dogs. The efficient and accurate processing of these unique gifts is key to the charities financial and brand health, and this role manages the team to deliver the best outcome for the charity financially, whilst protecting the Guide Dogs brand from negative sentiment as part of the activity. The second element to this role is to work closely with the Finance and Fundraising Management team to ensure accurate accounting and income forecasting, given the scale of this income source.

Who we’re looking for
You will have proven Line Management experience, as well as substantial experience in Charity Legacy Administration or Estate Administration within private practice.

For the full list of essential and desirable criteria for the role please see the Person Specification within the Job Description below.

Benefits
This role is 9am to 5pm, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply
Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts early.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role
This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.

We have recently restructured our services here at Skylight London, with a real focus on delivering planned and structured support for our members, ensuring they receive a well-planned and supportive route out of homelessness. This will incorporate housing, employment, learning and engagement with community based partners to ensure our members get the best support when they need it. The role sits within the management team of Skylight London and will play a key part in the ongoing development of best practice.

About You
We are looking for an experienced, skilled and driven person to join the team as one of two Operations Managers within the Structured Coaching team. Working in a psychologically informed way, you will support and manage a team of highly aspirational coaches to use IAG and Coaching, to support members to end their homelessness. You will ensure the delivery of high quality, person centred coaching support and activities for homeless and vulnerable people. You will lead on quality assurance, monitoring and evaluation of our processes whilst working within Crisis operational policies and procedures and values. 

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 
 - Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
 - Mandatory pension scheme, with an employer contribution of 8.5%
 - 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

If you need to request an application in an alternative format, please contact the Recruitment Team, the contact details can be found on our website.

Closing date: Sunday 7th February 2021 (at 23:59)
Interviews will be held on Friday 19th February 2021

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Café West is located in the heart of Allerton, Bradford and is a community facility that aims to reach out to all local residents The centre has a range of excellent facilities and there is real potential to develop the provision and support on offer, and rise to the challenges that have presented themselves over the last year.  An experienced enthusiastic and energetic manager with a real understanding of community development work is required to help the management committee reach their vision for the centre, and ensure that it achieves its aims.  The successful candidate will;

• Have significant experience of managing all aspects of a community building
• Experience of all aspects of managing a staff team
• Have a strong track record of engaging with community groups, families and individuals

• Be able to demonstrate the values under pinning community development of equality, empowerment and social justice.

• Be able to work in partnership with a wide variety of agencies and organisations
• Have experience of working in the voluntary and community sector
• Have knowledge of how community centres are funded and fundraising skills
• Be available to work flexibly over 35 hrs per week including evenings and weekends in order to meet the needs of the community
• Experience of working in an area of multiple deprivation

The closing date for this post is 10 am on 8th February 2021. Interviews will be held on 15th February 2021.  If you haven’t heard anything about your application by the 10th February 2021 please consider your application unsuccessful.

Job Title: Primary Care Wellbeing Worker
Hours: 37 hours per week
Salary: £21,748 - £24,981 (11-18 NJC Salary Scale)
Contract: Permanent
Holidays: 28 days plus bank holidays
Pension: Auto enrolment in place
Probationary Period: 6 months
Accountable to: Primary Care Wellbeing Project Manager
Base: GP practices in Banbury

About Oxfordshire Mind 
We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

We employ over 100 staff and operate in 28 locations around the county.

Purpose of the Job 
Oxfordshire Mind Primary Care Wellbeing Workers provide one-to-one sessions for clients who may be experiencing mental health issues or other social or lifestyle issues that are impacting on their wellbeing.

Wellbeing workers will work in a non-clinical person-centred way to encourage and enable service users to link in with existing support services, use the support available in their local community and develop tools to increase their ability to manage their own wellbeing.

About you

Experience

• Experience of working within mental health, wellbeing or similar services and as part of a team
• Experience of working with individuals enabling them to identify and pursue their own goals to support personal wellbeing and recovery.
• Experience of working in an often demanding environment and supporting people with complex needs
• Experience of data collection and entry to enable the measuring of outcomes and service impact
• Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems
• Ability to establish positive inter-agency relationships
• Effective team work skills with the ability to take initiative and work on an individual basis
• Strong commitment to the involvement of service users in the shaping of service delivery

Closing Date: Tuesday 16th February 2021, 12 noon
Interview Date: Tuesday 23rd February 2021 (held virtually via Microsoft Teams)

TO APPLY AND FOR MORE INFORMATION

Please click 'Apply' to be redirected to our website, where you can complete the online application process.
Please note, you are not applying at this stage.

No agencies please.

Do you have the commitment, energy and person-centred values to make a real difference to the lives of older people with care and support needs? Are you passionate about enabling people to enjoy a good quality of life in extra care housing while remaining as independent as possible?

Creative Support is a national not-for-profit organisation which provides high quality, person-centred support to older people and people with learning disabilities, mental health needs, physical disabilities and other support needs. The care and support we offer is tailored to the individual’s needs and preferences, and promotes wellbeing, choice and community engagement.

We are seeking a proactive and compassionate leader to oversee the operational management and quality of one of our Extra Care services in Battersea, Wandsworth. Prince of Wales Drive has 59 residents living in their own self-contained flats. You will ensure the delivery of a person-centred and empowering service which meets the needs of our clients. Furthermore you will work with the housing provider and service users’ families and friends to promote a positive and inclusive atmosphere within the service. You must be flexible, energetic and reliable with a well-organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health or social care service provision, alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification. This is a full time role of 37.5 hours per week.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a motivated regional team of senior managers who work together and support each other to provide excellent services in various boroughs of London.

The Policy & Public Affairs Manager will play a leading role in delivering WWCSC’s policy strategy, ensuring our research has maximum impact with policy makers at a national and local level. Working collaboratively with our research, programmes and practice teams, this role will ensure our research has clear policy recommendations and oversee our public affairs and influencing activity to promote evidence based approaches to children’s social care. 

Responsibilities 

• Develop evidence-based policy recommendations to improve the lives of children and young people with a social worker in line with WWCSC policy strategy.

• Oversee WWCSC public affairs activity, developing and maintaining relationships with politicians and advisors from across the political spectrum.

• Identify opportunities to influence policy development, legislation and service provision in line with WWCSC’s priorities.

• Produce clear and concise briefings and reports which ensure WWCSC research is presented in a way that makes it useful and accessible to policymakers at a local and national level.

• Develop external partnerships to strengthen WWCSC policy and public affairs activity.

• Represent WWCSC at relevant events and conferences, and in meetings with parliamentarians, civil servants and third sector stakeholders.

• Work collaboratively with Research, Programmes and Practice colleagues to deliver integrated projects and support the strategic development of policy priorities.

• Manage the Policy Officer (when in post).

• Any other reasonable duties as specified by your line manager to further the objectives of WWCSC.

Job title: Deputy Centre Manager
Salary: £23,436.98 per annum plus Inner London Weighting
Location: North London
Job type: Permanent
Hours per week: 40
Closing date: 08 February 2021
Virtual Interview date: 22 February 2021

We are seeking an enthusiastic individual with a commitment to animal welfare and strong management skills to join our team as Deputy Centre Manager at our North London Adoption Centre.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. In 2019, 41,000 cats were rehomed and 2,500 more reunited with their owners. This success would not be possible without our dedicated team of employees and volunteers. Dealing with thousands of visitors each month, our centres are the face of Cats Protection and we pride ourselves on our employees providing the very best in animal welfare and customer service.

We are looking for people who share our values of placing cats and their welfare first, never putting a healthy cat to sleep, valuing and respecting our volunteers, supporters and employees, providing the highest quality of service and being open and honest. As Deputy Centre Manager you will be tasked with managing our established North London centre in line with Cats Protection’s main aims of homing, neutering and educating. You will ensure the welfare of all cats in our care and ensure that all administrative and maintenance procedures are completed to a high standard that is in keeping with our vision.

The successful candidate will be a team leader or someone with experience as a supervisor, ideally within an animal welfare environment or organisation, preferably with cats. You will have knowledge of the prevention and control of infectious diseases in cats; be driven, positive and enthusiastic; have plenty of initiative and the ability to thrive under pressure. Great communication, interpersonal and organisation skills will be key and we are looking for someone with experience of line managing a diverse team. A flexible approach to working hours including the ability to work weekends will be required as all Centre employees are expected to work 50% of weekends and some evenings. This role involves the use of company vehicles to transport cats and so a full UK driving licence is essential.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.
 

Job Title: Primary Care Wellbeing Worker: Wokingham
Hours: 37 hours per week
Salary: £21,748 - £24,981 NJC Salary Scale 11-18
Contract: Fixed Term – 18 months
Holidays: 28 days plus bank holidays (pro rata)
Pension: Auto-enrolment scheme in place
Probationary Period: 6 months
Accountable to: Primary Care Wellbeing Project Manager
Base: Wokingham

About Oxfordshire Mind

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever.

We employ over 180 staff and operate in 28 locations around the county.

Purpose of the Job

The Wokingham Primary Care Project is a new service to be delivered in Wokingham Borough, across 4 Primary Care Networks (PCNs) from Spring 2021. Under the supervision of a team manager, a team of Wellbeing Workers will deliver a time limited person-centred service. The offer to service users will include non-medical interventions such as social prescribing, development of self-management tools and techniques and active support to engage people with relevant activities and community support.

Wellbeing Workers will forge relationships with existing Voluntary and Community Services (VCS) and local health services and mental health resources.

This project will offer support to people who are:

• Experiencing mild or moderate mental health problems and would benefit from some support as to how to manage their own wellbeing.
• Receiving treatment from the GP for mental health issues and would benefit from support to consider accessing local services and opportunities
• Caring for someone with a mental health issue and would benefit from support for themselves or for the person they care for.

Closing Date: Sunday 31st January 2021
Interview Date: Thursday 11th and/or Friday 12th February 2021 (held virtually via Microsoft Teams)

To apply:

Please click 'Apply' to be redirected to our website where you can find further information about the role and apply online. Please note, you are not applying at this stage.

Oxfordshire Mind is fully committed to the principles and practices of equal opportunity and diversity.

We are a Mindful Employer.

No agencies please.

Carers Trust Wales provides information, advice and support to Wales’ 370,000 unpaid carers and to professionals who work with carers. Together with our Network Partners, a network of local carer focused charities, we provide support, information, advice and services for children, young people and adults caring, unpaid, for a family member or friend.  The number of carers is growing, with 3 in 5 of us likely to become a carer at some point in our lifetime. Unpaid carers save the Welsh economy over £8.1bn every year and act as a crucial support to our stretched health and social care systems.

We are currently looking for a Wales Office Manager to provide a full business management service to the office of Carers Trust Wales and support the work of the Director of Wales.

The successful candidate will have a range of responsibilities including diary management and supporting governance processes. The successful candidate will also be responsible for ensuring the quality of processes and systems to facilitate the effective running of Carers Trust Wales’ office in line with annual plans and funding requirements. 

The post will sit within the Carers Trust Wales team and be managed by the Director of Wales.

The successful candidate will have excellent communication skills, the ability to read and draft relevant information at pace along with event management experience.

This is a great opportunity for someone interested in joining a vibrant organisation and very successful team to make a difference to the lives of unpaid carers across Wales.

Interviews are provisionally set for w/c 22 February in Cardiff.

To apply please complete an application form.

Applications close at 12 midnight Sunday 14 February 2021.

Mae Ymddiriedolaeth Gofalwyr Cymru yn darparu gwybodaeth, cyngor a chefnogaeth i’r 370,000 o ofalwyr di-dâl yng Nghymru ac i weithwyr proffesiynol sy’n gweithio gyda gofalwyr. Gyda’n Partneriaid Rhwydwaith, rhwydwaith o elusennau lleol sy’n darparu ar gyfer gofalwyr, rydym yn darparu cefnogaeth, gwybodaeth a gwasanaethau i blant, pobl ifanc ac oedolion sy’n gofalu, yn ddi-dâl, am aelod o’r teulu neu gyfaill.  Mae nifer y gofalwyr yn tyfu, ac mae 3 o bob 5 ohonom yn debygol o fod yn ofalydd ar ryw adeg yn ein bywydau. Mae gofalwyr di-dâl yn arbed dros £8.1bn i economi Cymru bob blwyddyn ac maent yn rhoi cefnogaeth allweddol i’n systemau iechyd a gofal cymdeithasol sydd o dan bwysau dybryd.

Rydym yn chwilio am Reolydd Swyddfa Cymru i ddarparu gwasanaeth rheoli busnes llawn i swyddfa Ymddiriedolaeth Gofalwyr Cymru a chefnogi gwaith Cyfarwyddwr Cymru.

Bydd gan yr ymgeisydd llwyddiannus nifer o gyfrifoldebau gwahanol gan gynnwys rheoli dyddiaduron a chefnogi prosesau llywodraethiant. Bydd yr ymgeisydd llwyddiannus hefyd yn gyfrifol am sicrhau ansawdd prosesau a systemau fel bod swyddfa Ymddiriedolaeth Gofalwyr Cymru yn rhedeg yn ddi-drafferth yn unol â chynlluniau blynyddol a gofynion ariannu.

Bydd y swydd yn rhan o dîm Ymddiriedolaeth Gofalwyr Cymru ac yn cael ei rheoli gan Gyfarwyddwr Cymru.

Bydd gan yr ymgeisydd llwyddiannus sgiliau cyfathrebu rhagorol, y gallu i ddarllen a llunio gwybodaeth berthnasol yn ddioed ynghyd â phrofiad o reoli digwyddiadau.

Mae hwn yn gyfle gwych i rywun sy’n awyddus i ymuno â mudiad bywiog a thîm llwyddiannus iawn er mwyn gwneud gwahaniaeth i fywydau gofalwyr di-dâl ledled Cymru.

Trefnwyd cyfweliadau ar hyn o bryd ar gyfer yr wythnos yn cychwyn ar 22 Chwefror yng Nghaerdydd.

I wneud cais dylech lenwi ffurflen gais.

Y dyddiad cau ar gyfer ceisiadau yw 12 ganol nos dydd Sul 14 Chwefror 2021.

Vacancy Reference Number:

DCHDO/LCC/FR/UK-R1

Position title:

Donor Care Help Desk Officer

Reports to:

Call Centre Manager

Location:

FLEXIBLE – with frequent attendance Required at Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

Up to £22,000 (depending on experience)

Terms of Employment:

Permanent Contract (with a 6-Month Probationary Period)

Application Process & Closing Date:

Send an up to date CV and supporting Covering Letter by Email by no later than 24th January 2021

Approx. Interview & Role Commencement Date(s):

Interviews: As and When Suitable Candidates Identified

Start: ASAP thereafter

NB: -

• Strong Applicants may be contacted sooner, ahead of the closing date, to hold Zoom or Skype Interview with Muslim Hands
• Please include your Skype ID in your application.
• Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the ‘closing date’ [24th January 2021].

Donor Care Help Desk Officer

Muslim Hands is an international NGO working in over 40 countries around the globe. We are looking for a talented and enthusiastic individual to join our Donor Care team as a Donor Care Help Desk Officer.

We receive a large number of queries from donors and the general public whether via email, the website or other channels.

As a Help Desk Officer you will be responsible for:

• Managing all donor communications
• Working with others in the Donor Liaison and Contact Centre teams
• Ensure Donor queries are dealt with in a timely and professional manner.
• Drafting responses
• Escalating issues that require assistance from other staff and other related duties.

This a busy job in a fast-paced environment and is well suited to those who enjoy multi-tasking and striving for 100% donor satisfaction.

This job involves heavy use of our help desk software.

Training will be provided but you should be able to demonstrate strong technical skills. 

Essential Requirements:

• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:

1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

• Customer / Donor Service experience
• Good time keeping and organisation skills
• Strong technical skills
• Confident and pleasant communication skills

Highly Desirable:

• Be well versed in different fundraising requirements and strategies.
• Similar NGO/Charity experience

If you feel you meet the above criteria and you have a strong commitment to Muslim Hands values, goals and beliefs as well as a desire to improve all of our donors' experiences please apply!

NB:-

• This Job Description / Specification is illustrative and non-exhaustive in scope. 
• The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.
• Strong candidates applying from outside of London will be considered as this position could work remotely with occasional travel to the office if deemed necessary.
• Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.