Care manager jobs

About Us: 

The Infection Prevention Society (IPS) is a membership organisation dedicated to promoting and enhancing the science and practice of infection prevention and control (IPC) within all health and care settings. With a commitment to working collaboratively to prevent infection, the IPS is a supportive network for IPC practitioners, and delivers education and training within the IPC field.  With 2,400 members across the UK and internationally, the IPS plays an important role in supporting and developing IPC professionals and advancing knowledge and best practices to safeguard public health. 

Last year the IPS launched its new strategy: Working together to prevent infection. In order to deliver this strategy, in early 2024 the Board of Trustees took the decision to recruit the Society’s first staff team, moving the organisation from a model that had been led by volunteers and operationally managed with an association management organisation.  The intention is this decision will transform the Society, taking it to the next phase in its evolution, and furthering our goals of supporting our members, improving IPC practice, ensure equity of access and support for a diverse and multidisciplinary workforce, and influencing and shaping IPC education and policy.

This is an incredibly exciting time to join an important organisation in the battle for public health and infection prevention, and a chance to work in close partnership with the Board of Trustees to create and execute new activities which will grow and sustain the Society for future IPC professionals and have a positive impact on the prevention of infection. 

Position Overview: 

Currently, the IPS events and education portfolio includes: 

• Annual Conference which attracts over 700 attendees, 80 exhibitors/sponsors. The programme is developed and delivered by our Scientific Programme Committee, and the event is operationally managed and delivered by an external Professional Conference Organiser (PCO). 

• Up 20 one/two day in person/hybrid events currently developed and delivered by our volunteers, our corporate partners or a PCO. 

• Online resources – developed and delivered by our Education and Professional Development Committee (EPDC), Branches and Special Interest Groups. 

The Annual Conference will continue to be managed by a PCO and the organisation of our committees smaller annual conferences will be supported by our own team.

We are now seeking a dynamic and experienced Education and Events Executive to join our team. The successful candidate will play a key role in the planning, coordination, and execution of educational programs and events aimed at advancing the understanding and practice of infection prevention and control. 

This will be an exciting and challenging role where Education and Events Executive will work with the Education and Events Manager to deliver up to 20 one-day events per year, either as in person, virtual or hybrid events.

Key Responsibilities: 

Educational Programme Development: 

• Working with the Education and Events Manager, assist with the development and implementation of a comprehensive educational programme that aligns with IPS objectives and serves the needs of our members. 

• Assist with the production and development of educational materials and resources. 

• Take ownership of the promotion and communication of the IPS’ courses and all educational materials and resources. 

Event Planning and Execution: 

• Work closely with the Education and Events Manager to plan, organise, and ensure the professional execution of the educational programme including educational resources, conferences, workshops and webinars. 

• To be the point of contact with regional volunteers to assist them with their events, and ensure a consistent calibre of IPS event is achieved throughout the regions. 

• Under direction from the Events and Education Manager, assist or deliver all aspects of event planning and logistics, including venue management, online registration, delivery via a virtual platform, sponsorship and exhibition management, catering, audio-visual requirements, and onsite staffing as required. 

• Collaborate with internal teams and external partners to ensure successful event delivery, 

• Actively work with colleagues to communicate and promote the IPS’ courses as well as all educational materials and resources. 

• Actively engage with sponsors, speakers and other stakeholders, and act as first point of contact for all enquiries. 

• Ensure any sponsor and exhibitor deliverables are met, and that stakeholders are satisfied with the calibre of events. 

• Foster member engagement through educational initiatives, ensuring alignment with the society's goals and objectives. 

Financial Management: 

• Develop and manage budgets for educational programmes and events to ensure that the event programme achieves a surplus.

• Consistently monitor budgets, expenses and revenue to ensure agreed financial targets are met. 

Marketing & Communications: 

• With the Education and Events Manager, help devise a marketing and communications strategy for both the educational and events outputs of the Society 

• Take ownership of the Society’s marketing and social media strategies as it related to events and education

• Regularly update the events and education sections of the Society’s website, and work with the Membership Engagement Manager to ensure maximum take up of educational courses and IPS events. 

• Disseminate marketing materials to regional volunteers and assist them with their events marketing strategies. 

Other: 

• Research potential sponsors and partners for programmes and events 

• Actively build and maintain relationships with key stakeholders, including industry partners, speakers, and sponsors. 

• Collaborate with relevant organisations to expand the reach and impact of IPS educational initiatives. 

• Assist with the development of individual events budgets as required. 

Our ideal candidate will 

Offer the following experience: 

• A Bachelor's degree (or equivalent) in a relevant field (education, event management, healthcare, etc.). 

• Proven experience in education resources planning and management, ideally within a similar professional body or learned society. 

• Proven experience of planning and executing educational events, preferably in the healthcare or professional association sector. 

• Excellent project management skills with attention to detail. 

• Excellent communication and interpersonal skills, with the ability to write for a variety of audiences, and able to demonstrate an innovative and creative approach 

• Strong financial and budgetary management skills. 

• Proven experience of managing, resources, workloads, deadlines, time etc.

Meet the following expectations: 

• A willingness to work flexibly as the role demands including the need to attend meetings/events/social events at weekends or evenings (essential) 

• Ability and willingness to travel (essential)

• A willingness to commit to their own professional and personal development 

• Ability to follow society governance, process, and SOPs etc.

• Have excellent negotiating and influencing skills

• A willingness to protect and champion the IPS brand and reputation 

Application Process:

We are committed to an anonymous recruitment process during the initial hiring stages to reduce any unconscious bias. This approach ensures a fair and equitable assessment of all candidates before shortlisting.

To apply, please submit your CV and a cover letter detailing your relevant experience and explaining why you are the ideal candidate for this role.

Join us in making a significant impact on public health and infection prevention. Apply today to become a part of the Infection Prevention Society team!

We’re looking for a motivated and relationship-driven Project Coordinator (Growth & Engagement) based across Greater Manchester to help us build and sustain impactful partnerships that will grow the reach and visibility of our Dog Champion Scheme.

At Street Paws, we believe that no one should be forced to choose between a safe place to stay and the pet they love. For people experiencing homelessness, a pet can be a vital lifeline — providing emotional support, a sense of safety, and unconditional companionship in the most difficult circumstances.

Sadly, most accommodation services do not allow pets, leaving people with an impossible decision: stay with their pet and remain homeless, or enter housing alone. At Street Paws, we work to remove that barrier through compassionate, practical action.

We support homeless pet owners by:

• Providing free veterinary care and preventative treatment

• Offering essentials like leads, coats, food, and bedding

• Training hostels to become pet-friendly through our Dog Champion Scheme

• Advocating for inclusive housing and service access

Since launching our Dog Champion Scheme, we’ve trained hundreds of hostel staff, supported dozens of services to welcome pets, and helped keep hundreds of people and animals safely together.

About the Role

This role is perfect for someone who is passionate about social justice, inclusion, and the human–animal bond — and who is confident in building connections with frontline organisations, community services, and supporters.

As Project Coordinator (Growth & Engagement), you’ll focus on building relationships with new hostels, expanding awareness of our work, and promoting our training programme and online learning platform. You'll also work with existing partners to make sure they feel supported and are continuing to deliver on their commitments to pet-friendly care.

Key Responsibilities

• Promote and grow the Dog Champion Scheme by identifying and engaging new partner hostels

• Build and maintain strong relationships with hostel staff, local authorities, housing providers, and referral networks

• Introduce and guide partners through the onboarding and training process

• Deliver clear, engaging communication about the benefits and expectations of becoming a pet-friendly service

• Support the delivery and monitoring of online training through our learning platform

• Collect feedback and stories from the hostels we work with to showcase impact and promote the scheme

• Represent Street Paws at local events, forums, and outreach opportunities across the North of England

• Work closely with the wider team to align delivery with Street Paws’ core values and strategic goals

• Support other areas of our work where needed, including volunteer engagement and public awareness campaigns

About You

We’re looking for someone who is:

• A great communicator – confident talking to frontline services, potential partners, and wider community networks

• Skilled at building trust and relationships with people from all backgrounds

• Organised and proactive – able to manage your own workload, travel when needed, and meet project goals

• Creative and people-focused, with an eye for spotting opportunities to grow and share our impact

• Committed to inclusion and compassionate support – you’ll be representing a charity that’s non-judgemental, trauma-informed, and rooted in dignity for all

Experience working in the charity, housing, or community sector is a plus, but not essential. What matters most is that you believe in our mission and want to be part of positive, person-centred change.

What We Offer

• A flexible, remote-working role with the opportunity to travel and meet partners across the region

• A supportive, values-led team environment

• Opportunities to grow with us, shape the role, and influence how we engage new partners

• The chance to make a tangible difference for people and pets who are often excluded from services

Applications close Friday 29th August.   Interviews will be held week commencing 8th September 2025

Job Title: Impact and Evaluation Lead
Job Ref: IEL445
Hours: 21 hours per week, worked over 3-4 days
Salary: £33k - £35k pro-rata, per annum depending on experience
Contract: Permanent
Location: The role is offered on a hybrid basis with attendance at the Penny Brohn UK National Centre in Pill BS20 on a circa 50/50 home and office split.

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

The role

Reporting to our Head of Services, this exciting and varied role is your opportunity to lead the evaluation of our online and in-person services as a key member of the Services Lead team. The role will work collaboratively with colleagues across the Charity including the fundraising team to prepare applications and impact reports and our partner organisation GenesisCare.,

Key role considerations are to ensure that:

• Services offered by the charity meet clients’ needs and lead to demonstrable impact
• Information provided is evidence-based, balanced, and consistent
• The voice of the person with cancer is integrated into strategy and service development
• Capacity to support the above functions is developed through skilled volunteer, student and associate recruitment and management

This important role will suit a proactive, highly organised person with experience in the evaluation and impact assessment of health-related services, analysing information and data, producing objective reports, and undertaking or overseeing desk research. You will be highly literate and able to write succinctly and compellingly for different audiences including academic, funders, health care professionals and individuals with cancer. Candidates will have experience of designing and using mixed-methods of service evaluation, ideally within a health-based environment.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday pro-rata plus 8 bank holidays pro-rata
• Beautiful workspace in a semi-rural location on the outskirts of Bristol with free onsite parking
• Subsidised lunch, freshly prepared onsite in the Penny Brohn kitchen
• Flexible and hybrid working
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme
• Access to subsidised wellbeing at the Penny Brohn UK National Centre

Timetable for appointment
The vacancy will remain open until a suitable candidate has been found. 
To avoid disappointment, please submit your application as soon as possible.

Thank you for considering Penny Brohn UK, we look forward to hearing from you!

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.

Key Enterprises seek life-skills facilitator who has a passion for helping people with additional needs to access learning. Many of our service users strive to have an independent life and it’ll be your job to help equip them with the skills they need. This can include anything from basic numeracy, literacy, budgeting, transport, hygiene and self-care to cooking lunch for everyone in the group!

The candidate will be confident working with adults with additional needs and supporting them to access activities that challenge and inspire.

For over 40 years Key Enterprises has supported people with learning disabilities/difficulties, atuism, mental health needs and/or acquired brain injuries to unlock their full potential. At K|E, we encourage service users to explore their passions and develop new skills, without limitation.

Duties

· Planning and facilitating life-skill activities for service users with learning disabilities, autism, acquired brain injuries and additional mental health needs.

· Enriching service user’s physical and mental wellbeing through teaching new skills related to their daily lives.

· Engaging with the wider community through day trips, visits and other educational experiences

· Developing projects and a curriculum that can be followed to provide a structured program of learning.

Essential Criteria

· An awareness of mental illness, learning disabilities & autism

· Teaching qualification or experience of delivering learning

· Able to plan and organise effectively

· Experience of working in a learning environment

· Excellent interpersonal and communication skills and the ability to communicate with a range of people, using a variety of communication methods

· A passion for working with people with additional needs and providing person-centred support

· Hold a full, clean driving licence

· An awareness of safeguarding principles and understand confidentiality

· Competent in the use of IT including Office products

· self-motivation and an ability to work independently

APPOINTMENT IS SUBJECT TO SATISFACTORY REFERENCES AND A DBS CHECK.

Job Types: Permanent

Pay: £27,300 Per year

Expected hours: 37.5 hours per week

Benefits: 

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Schedule:

Open on Monday to Friday 08:30 - 16:30

Licence/Certification:

Driving Licence (required)

Work Location: In person

A prominent Housing Association in Central London who provides quality homes and support to enrich their residents’ lives.  They are looking to bring in a Senior Finance Officer - Accounts Payable into their supportive team environment to make a real impact in their dynamic team.

The organisation values the care they provide for their customers, included dedicated and specialist services.  They are looking for someone from a charity, not for profit or social housing background to manage and maintain their purchase ledger function and lead on processing invoices and payments.

Responsibilities:

• Process invoices and carrying out correct coding
• Reconciling supplier statements
• Process weekly payment runs
• Manage direct debit and standing order payments
• Looking after utility accounts
• Support with month-end and year-end activities

Requirements:

• Proven experience leading on purchase ledger, from a housing, care or charity background
• Strong numerical and analytical skills and has used various finance packages
• Ability to communicate with a range of stakeholders and prioritize tasks where required
• Knowledge of processing supplier invoices and payments

This role is critical for the organisation so if you are interested in this role, please do apply ASAP as it is moving fast.

War Child’s mission is to reach, protect, educate, and stand up for the rights of every child living in conflict zones. They want a world that is safer for children to live in. Very sadly, at the moment, 1 in 5 children are living in or fleeing from conflict – that number is too high, and War Child wants to change it.

War Child is looking for an experienced fundraising leader to step into a key senior leadership role during a year of real momentum.

As Interim Director of Philanthropy and Partner Engagement, you’ll lead a high-performing team of around 15, covering major donors, principal giving, trusts and foundations, institutional funding, corporate partnerships, and gaming. Together, the team brings in around £10m of War Child’s £15–16m annual income.

You’ll report to the CEO and sit on the Senior Leadership Team, with shared responsibility for income generation, strategic planning, and organisational leadership. This is an opportunity to guide a strong team through its next phase of growth, support exciting developments already underway, and help shape the future of War Child’s fundraising.

We’re looking for a confident, strategic leader with experience at director level, or someone ready to step up from a senior head role in a complex organisation. You’ll bring a strong track record in high-value fundraising, with the credibility and judgement to operate at executive level and lead a diverse team through a period of delivery and growth.

As Interim Philanthropy and Partner Engagement Director, you will:

• Oversee and support a multi-disciplinary fundraising team spanning major donors, partnerships, gaming, principal giving, institutional funding, and events
• Lead strategic planning and budgeting across the function, ensuring strong performance, income growth and long-term value
• Maximise outcomes from Winter Wassail (December 2025), War Child’s flagship gala event with a £2m target and major stewardship opportunity
• Support and strengthen the corporate partnerships function, working closely with the Head of Partnerships to refine strategy and unlock potential
• Guide the development of the principal gifts function, with a new senior hire expected before the handover
• Shape next steps for gaming and digital partnerships, following an external review
• Take a strategic view of events-based philanthropy, identifying opportunities to evolve and diversify

Ideal skills and experience: 

• Significant experience in corporate partnerships, with the ability to develop strategy, support senior fundraisers and identify long-term opportunities
• Strong knowledge of high-value fundraising, including major donors, principal giving and events-led philanthropy
• Experience leading managers and senior fundraisers across multiple income streams, ideally within a similarly sized or complex organisation
• A strategic mindset, with hands-on involvement in planning, budgeting, forecasting and performance reporting
• A collaborative, emotionally intelligent leadership style that combines high challenge with high support
• The ability to influence across teams and departments; experience in international development is helpful but not essential
• The confidence to represent War Child with major donors, partners, and senior stakeholders, both internally and externally
• Willingness to take ownership of compliance areas, including GDPR, gambling regulation and trademark risk, with support from internal specialists

Benefits include: 

• Flexible working – War Child recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, an element of working from home, compressed hours.
• Annual leave – 28 days per year (full-time), plus UK bank holidays
• Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis
• Health & wellbeing – employees may take advantage of a healthcare cash plan and a range of wellbeing initiatives and training. In addition, all employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
• Learning & development – dedicated to the investment in learning and continuing professional development for all our employees
• Range of flexible benefits such a Cycle to Work scheme and season ticket loans

It is an exciting time to join the team as we celebrate 45 years of providing care and are setting sights on future growth. With the launch of our new strategy next year we are looking for an enthusiastic and proactive person to join our small yet ambitious fundraising and communications team at Cherry Trees as an Events Officer. You will take the lead on the planning, delivery, and review of a calendar of local events, working closely with the Head of Corporates and Partnerships to generate income to reach ambitious fundraising targets across the event programme.

We are looking for someone with great people skills, as well as drive, initiative and determination. You will need to be confident in the planning and execution of successful events, with good communication skills and a dynamic approach to work.

We are looking for an exceptional individual to join our busy team at LimeCulture.

The Head of Safer Cultures (Sport) is a senior leadership role within the organisation, responsible for driving high-impact safer cultures and safeguarding strategies and projects across a range of sectors, with a primary focus on Sport. This role requires a highly experienced professional who has led cultural change and safeguarding work at a strategic level, is confident working at executive and board levels, and brings a strong understanding of how safeguarding principles apply across different organisational cultures.

The postholder will play a key role in leading consultancy projects, influencing strategic cultural change and safeguarding decisions, and contributing to the development of content and resources

This is a full-time role and is primarily home-based with some planned travel and so candidates can be based anywhere in the country. 

Family Support Coordinator

£23,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Are you a compassionate Night Owl, someone who thrives in the quiet hours, offering care and stability when it’s needed most? YMCA Wirral is searching for a dedicated Night Shift Worker to support some of our community’s most vulnerable individuals whilst they navigate crisis. In their darkest moments, you will be the steady presence offering reassurance, safety, and hope.

What You’ll Be Doing:

• Providing essential support to people facing homelessness and crisis.
• Creating a safe, secure, and welcoming space during the night.
• Offering kindness, guidance, and a listening ear to those in distress.
• Handling challenging situations with a calm and measured approach.
• Conducting regular checks and safety rounds, maintenance and domestic tasks, ensuring a secure environment.

Who We’re Looking For:

• Someone with deep empathy for people experiencing hardship.
• A person who remains calm, compassionate, and resourceful under pressure.
• Someone with experience in health, homelessness, criminal justice or social care or other relevant experience.
• A team player with strong communication skills and basic IT knowledge.
• This role suits a person who has a Psychology degree or similar, or with a proven keen interest.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to step up and take on a challenge that really matters, we would love to hear from you.

South Westminster

This is a highly rewarding role for an Outreach Worker to support parents and carers of children under 5 at Westminster Children Centres.

As our Outreach Worker you will provide accessible information to parents and carers, particularly those who are marginalised, to ensure they receive the support they need in order to increase opportunities and strengthen family life, bringing better outcomes for children.  

The role includes:

• Developing an understanding of the local area, including services and facilities
• Proactively engaging with vulnerable and isolated families and carry out home visits, as required
• Developing good relationships with health visitors and liaising with other agencies regarding the needs of parents and carers
• Having a community language such as Arabic or Bengali is desirable but not essential.

We are looking for someone who has experience of community and outreach work with diverse communities in an inner-city environment. This will include experience of a wide range of methods/techniques to reach out and engage with isolated individuals/communities and assessing family needs. Excellent communication skills, both oral and written, along with the ability to empathise with parents and carers are required.  A non-judgmental approach is essential. The ability to network is also important.

A commitment to safeguarding vulnerable adults and children, as well as an understanding of and commitment to equal opportunities and diversity are essential.

Please visit our website via the APPLY BUTTON to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

If you have any questions, please contact Fatima Ahmed, Regional Manager (email address on our website).

Closing Date: Sunday, 17th August 2025

Interview Date: Week commencing 25th August 202

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
  • Attending training opportunities.
  • Reading monthly subscriptions, relevant publications and Citizens Advice Updates
• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for Citizens Advice Liverpool.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:

• guidance on the most appropriate payment methods.

• information on how to access help from energy suppliers.

• energy efficiency measures and ways to save on bills.

• information about Smart Meters.

• maximising benefit and other income.

You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

Are you looking for a role where you can support people on their journey to recovery in Bristol?

This role is offered as a 1 year fixed term contract or internal secondment. 

St Mungo’s Assertive Contact and Engagement (ACE) Service and North Star project reflects the diversity of Bristol and reaches people and communities that may have had difficulty accessing services that fully meet their needs in the past.

The ACE team supports people with mental health needs who face barriers to accessing services, providing therapeutic groups, drop-ins, and outreach across Bristol. North Star offers dual diagnosis support for homelessness, substance misuse, and mental health challenges, with a focus on trauma-informed care, therapy, psychoeducation, and referrals for long-term support.

In the role of Engagement worker key responsibilities include:

•  Deliver the service flexibly across sites, engaging clients in day centres, hostels, community centres, or their homes.
• Engage with clients in a person centred, recovery focused way in 1-1 and group settings to help clients achieve their goals and aspirations.
• Working with the team to provide high quality contact, engagement and support and assessment plans.
• Collaborate with internal and external partners through a multidisciplinary approach.

About you

We are looking for people with experience in outcome-focused services and a passion for helping vulnerable people transform their lives in. we encourage you to apply if you can demonstrate the below:  

• Skilled in communication and supporting hard to reach and marginalised clients who have multiple needs.
• Understanding of trauma informed practices, able to apply these to support people in a person centered way.
• A sound understanding of the issues faced by people experiencing homelessness and an understanding of the difficulties they can face in accessing services that are fully responsive to their needs, this may be through personal lived experience.
• Good networking skills, able to work with a variety of different people to reach positive outcomes.
• Additionally, experience of cofacilitating groupwork would be beneficial.

The Engagement Worker roles follow office hours, Monday to Friday, 9am-5pm. The ACE team role is full-time (37.5 hours/week), while the North Star role can be part-time or full-time (30-37.5 hours/week).

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 20 August 2025

Interview and assessments on: 3-4 September 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Join Sense at this exciting time and lead safeguarding across an organisation that puts people with complex disabilities at the heart of everything we do.

We’re looking for a strategic safeguarding leader to take on a pivotal role as our Head of Safeguarding, supporting both Sense and Sense International.

This is a unique opportunity to step into a high-impact leadership role just as we launch our new organisational strategy—and shape how safeguarding is not only embedded across our work but championed as a core value across every part of Sense.

About the Role

This is your chance to drive a culture of safety, accountability and learning across all parts of our organisation—from frontline services and education settings to our vibrant charity shops and international programmes.

As our Head of Safeguarding, you will:

• Lead the strategic direction of safeguarding at Sense
• Shape, implement and monitor policies that protect and empower the individuals we support
• Support and advise teams across our UK and international operations
• Embed person-led, trauma-informed, and inclusive safeguarding practices
• Be our subject matter expert and represent Sense across national boards, networks and sector events, as well as advising senior leaders and the Board to ensure governance excellence
• Keeping the voices and rights of people, we support at the centre of all decisions
• Leading on serious case reviews, reporting, and continuous improvement

What We’re Looking For

• A safeguarding expert with deep knowledge of social care and education legislation across the UK
• A strategic thinker who can influence at Board level while supporting our frontline staff
• An inspiring leader who thrives on collaboration, learning and challenge
• Someone with a demonstrable commitment to addressing diversity and inclusion in all elements of Safeguarding policy and practice, including the ‘Making Safeguarding Personal’ initiative
• Proven experience working in health & social care and/or the charity sector

Please review the full job description and person specification, attached to this advertisement.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense are proud to be a Disability Confident Employer.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.