Care service manager jobs in islington, swansea

The post-holder will maintain a manageable caseload of clients needing support with their welfare rights and benefits. The role is to support the Welfare Rights Advice Project Team with the following:

1. To carry out an initial client assessment, identifying any issues with their benefits and any claims they can make to maximise their income.
2. Provide casework (including challenging decisions) for welfare benefits available to clients with mental health difficulties and their carers: i.e. Personal Independence Payments, Universal Credit, Employment and Support Allowance and Housing Benefit.
3. Provide information and advice as appropriate about issues related to a client’s particular situation.
4. Provide advice and casework for mobility and discretionary schemes and personal grants that could be of benefit to clients.
5. Take referrals directly from service users, carers or staff from other agencies (encouraging use of our online referral form)
6. Signpost and refer clients to agencies that assist with transition from hospital to community living, or to tackle social isolation and improve mental wellbeing.
7. Maintain records in accordance with Hear Us policies and procedures, including the handling of confidential and private documents and keeping written and computer records up to date and secure.
8. Liaise with GPs, CMHT’s and other agencies to obtain supporting documents, by telephone, letter and e-mail.
9. Taking confidential telephone messages from clients and outside agencies.
10. Take part in weekly WRAP team meetings regarding case allocation, and stay up to date with changes in benefits legislation. 
11. Attend regular supervision and yearly appraisals with line manager.
12. Assist WRAP manager to write reports and evaluate the project for funding bids and to support and promote the project.
13. Collect and distribute flyers and leaflets for signposting purposes.
14. Attend Hear Us staff meetings, staff development days, and other Hear Us events (e.g. Hear Us Open Forum) where directed by line manager.
15. Attend identified training and other personal development activities that will support you in this role.
16. Develop and maintain healthy working practices for yourself, with clear personal and professional boundaries.

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £25 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and monthly team meetings. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel and other similar platforms to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for a minimum of 4 days a week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

Are you looking for a fully remote, purpose-led and meaningful leadership role, one where you will be dismantling the motherhood penalty for thousands?

Our client’s work sits at the intersection of providing information and support, research, raising awareness, and advocating and campaigning for change – always with a bold, unapologetic commitment to justice for mothers and parents.

Their impact over the last 10 years speaks for itself with 20,000 supported through their one-to-one advice line, successfully influenced key changes in UK law, including the Day-one right to request flexible working, and extended redundancy protection for pregnant women and new mums. Over 150 mentions in Parliament, Thousands of pieces of media coverage, including front-page features in The Times, The Guardian, and The Daily Mail and over 400,000 followers across social media, building a powerful digital movement

Culture and Inclusion

As Community and Membership Engagement Manger you will work with a wonderful Head of Communications and Campaigns, within a team values differences, is inclusive and passionate about creating a fairer world for working parents and mums.

The lived experiences we’d love you to have

Our client is not a “box ticker” instead they are a progressive and inclusive employer, one where they value your lived experiences and skills just as much and can see behind any gaps you might have on your CV.

As a Community & Membership Engagement Manager, you will own and manage our clients digital engagement strategy, ensuring members, supporters, and volunteers are engaged, informed, and active. You will oversee PTS’s owned media platforms, including membership channels, private forums, email newsletters, and social engagement spaces.

This role is about more than just community management, it’s about creating an inclusive, welcoming, and representative movement. You’ll engage underrepresented voices, ensure accessibility, and create content that speaks to a diverse range of parents. If you’re passionate about building online movements, crafting compelling content, and ensuring all parents feel heard and valued, we’d love to hear from you.

A core part of this role is diversifying our audience and ensuring our community is truly reflective of all parents, including Black, Asian and minority ethnic women, disabled parents, LGBTQ+ parents, and low-income families. You’ll develop inclusive strategies to expand PTS’s reach and remove barriers to participation, ensuring that those most affected by the motherhood penalty are at the heart of our work.

To be successful in this role, you will have experience and knowledge, demonstrating an ability to:

· Build Community & Digital Engagement, creating a brave and fearless movement

· Drive membership growth & engagement

· Create storytelling & user-generated content (Nothing About Us Without Us)

· Create, lead and manage digital content & online events

· Compile, interupt and use data, performance & continuous improvement

In return for your passion, commitment and hard work, you will receive some of the most competitive benefits across the sector, whilst knowing that every day you are changing the lives of parents, families and the workplace. Your passion for gender equity will be shape the lens through which you storytelling and campaign tirelessly for the good of the millions of women who continue to lose their jobs, get passed over for promotion and face a penalty for being a mum.

Here are just some of the benefits they offer:

· Flexible working is embedded in our culture with employees working different hours, and days of the week.

· 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff.

· Paid leave between Christmas Day and New Year’s Day.

· 2 paid ‘’Wellbeing Days’’. These are days that can be booked off with no notice and no questions asked.

· 5 days paid leave to care for dependents. 

          days at nursery or school, or for activities such as sports day or school plays.

· Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%

· Enhanced maternity, paternity and adoption pay.

· Work from home onboarding and office set up

Next steps

We would love you to apply, which is a simple and transparent process, with a screening and interview stage with Scoutess Consultancy (recruitment partner for this role) and a one-stage interview (please see JD for full process)with our client on 23rd July 2025. Please note the advert will close on Sunday 13th July at midday, however, you may be contacted earlier if shortlisted.

See the difference your administration and relationship building skills make. Every day.

We all need a purpose in life. At Princess Alice Hospice, you’ll have the opportunity to make a satisfying, rewarding difference to a great cause and be supported every step of the way. We’re small enough for you to really see the impact you have, and big enough to support you with training, experience and fantastic benefits. 

Find more meaning from your work and be the difference at moments that really matter.

About the role:

Gifts in Wills help fund over 1/3 of the vital care we provide. Working with the Head of Legacies and your job share partner, you’ll ensure that all gifts in Wills left to Princess Alice Hospice are administered in a professional, timely and compassionate way, in accordance with relevant legislation and organisational policies.

About You:

We’re looking for someone with demonstrable experience and an understanding of charity legacy administration; someone who enjoys managing a varied workload and building relationships with a wide range of internal and external stakeholders.  You’ll have experience of working alone or as part of a team; prioritising and managing your workload; working with budgets and monitoring and reporting on KPIs.  You’ll share our commitment to the mission, vision and values of the hospice.  If you’re looking to make a meaningful difference we’d love to hear from you – even if you’re not sure you meet every requirement of the role.

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference to our community, we offer a range of great benefits, which include:

· 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)

· educational and professional development opportunities

· monthly group reflections via Schwartz Round sessions

· free on-site parking

· tranquil Hospice grounds

· subsidised meals at our on-site restaurant

· Employee Assistance Programme

· access to Blue Light Card discount card

· Access to Group Personal Pension Plan (provided by Scottish Widows) plus we also offer an Auto-enrolment pension with NEST. If you have been a member of the NHS Pension Scheme, you may be able to continue your contributions to that scheme during your time at Princess Alice Hospice.

· excellent changing facilities (with showers, fresh towels, and hairdryers)

· wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

Discover the difference you can be.

About us

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south-west London and Middlesex.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Job Title: Social Worker

Location: Kennedy Leigh Children and Family Centre, Hendon

Salary: £34,814 - £42,000 per annum

Hours: Part time or full time - 28 to 35 hours per week

Contract Type: 2 year fixed term contract

A fantastic opportunity has arisen in our Children and Family Service for a qualified and experienced Social Worker to join our growing Advocacy and Advice Service which we will be developing over the course of the next three years, aligned with our exciting new strategy.

We are looking for a dynamic and practised Social Worker who is passionate about achieving excellence, coupled with the ability to drive change for neurodivergent children, young people and their families. If this sounds like you, you could be the person we are looking for!

This role is grounded on improving the quality and care for these children and young people, through providing specialist social care assessment and intervention support to the family as a unit. Experience of working with neurodivergent children, those with disabilities, or an understanding of specialist health settings is essential. 

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway
• Enhanced benefits coming in July 2025!

Duties and Responsibilities:

• Working collaboratively as part of an integral, multi-disciplinary team addressing the physical, emotional and social needs of children and young people who may be neurodivergent, as well as their families using the service
• Maintaining relevant knowledge and understanding of safeguarding standards, ensuring compliance with Norwood’s policies and procedures for promoting the welfare of children and young people as well as vulnerable young adults
• Meeting with children, young people and their families at the centre (or other community settings) or in a remote working environment (adhering to Norwood guidelines) with a view to undertaking comprehensive assessments of individual needs using a strengths-based approach, understanding the impact of neurodiversity, planning appropriate responses in partnership with children and young people and their families
• Working with statutory and other authorities and community organisations to the benefit of the families we work with
• Advising families we work with and support, on relevant legal frameworks, which may affect them
• Monitoring, reviewing and evaluating interventions in collaboration with families and recognising the changing needs/ revising interventions as appropriate
• Enabling those who we are working with and supporting to develop personal skills and strategies to improve outcomes in the identified areas in their life
• Writing reports, maintaining accurate and up to date records on the organisation’s case management system and attending any meetings or case conferences in relation to the children/young people, parents and carers to whom they are providing or have provided a service
• Liaising on behalf of those we are supporting with the Local Authority, the NHS, and other agencies in the public and independent sectors to improve outcomes for the family
• Supporting the child/ young person and their families with financial assistance applications when appropriate

Essential Skills and Experience:

• Social Worker Degree or equivalent
• Registered Social Worker with Social Work England
• Post qualification experience as a Social Worker either in statutory or voluntary sector Children’s Services
• Understanding of and experience working with a multitude of needs faced by neurodivergent children and their families
• Sound knowledge of all relevant legislation, statutory guidance and regulations, specifically in relation to safeguarding children/young people and vulnerable adults

• Full clean driving licence, access to a car and ability to use for business purposes

Desirable Skills and Experience:

• Practice Teacher Award
• Other post qualification professional training
• Experience of working in the voluntary sector
• Experience of working in a Local Authority
• Experience of working with the wider Jewish community, including the Charedi/Orthodox communities
• Experience working with neurodiversity and disabilities

If you are interested in this role, please apply at your earliest convenience and our Recruitment Team will be in touch. 

We reserve the right to close this advertisement earlier should we receive a high volume of suitable applications.

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex needs service in Brent.
£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Livingstone House is a 24 hour staffed 92 bed mix gender hostel, which provides short term supported housing for single homeless vulnerable people with Low to Medium support needs. Look ahead provides the support function and Riverside provides the housing management and night concierge. The Service provides on average 5 hours of weekly support to customers who reside in the hostel with the aim to provide them with the tools to move on within the community and live independently. On occasions, we may need support within our scattered sites based in Brent.

The Shift pattern of this role consist: 8am -4pm and 1.30pm - 9pm. Over a 7 day rota with 2 days off with weekend working

What you'll do:
- To provide support to peers and management, being flexible and responsive and help bespoke support for each customer's abilities and aspirations
- To implement the principles of personalisation, as part of a local service plan.
- To help support your colleagues to maximise the customers' independence.
- To motivate customers to access educational and training opportunities and to integrate fully in the community
- To support up to 14 customers to sustain their tenancies
- To promote customer involvement in all aspects of your work
- To take on a project that will help assist the service move forward
- To work closely with peers/customers and lead on initial referral assessments, aiding their journey for betterment & lead on the resettlement of customersThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Excellent communication and a team player
- Excellent customer relationship management
- Professional manner in everything that you do
- Proven experience of motivating, supporting customers or transferable skills than can complete this task and beyond.
- A essential willingness to work evenings, weekends and bank holidays on a shift rota basis
- Ability to think outside the box (Essential)
- Work upon your own initiative which is essential

What you'll bring:

Essential:
- Time management with is key in all area's
- Leadership
- Teamwork
- Communication
- Resilience
- IT skills

Desirable:
- Problem solving
- Ability to work under pressure
- Confidence
- Change management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job decription

Background and summary of the job

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. We strive to offer a high-quality and affordable Psychotherapy and Counselling service to the community and to offer our trainees an experience underpinned by our values.

The Minster Centre Psychotherapy & Counselling Service Administrator will work with the Clinical Services Manager and one other Administrator to ensure the smooth running of the service and support in its continuing development.

Role purpose

Enquiries

• Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists and placement providers, etc.
• Emailing Assessment Application Forms, assessing suitability of enquirer for service – asking for additional help when required from the Clinical Services Manager.

Administration

• Providing strong administrative support to the Clinical Services Manager.
• Providing regular detailed data information to the Clinical Services Manager, including reports from Access Database and future Charitylog data systems about functionality of service.
• Inputting and updating student data spreadsheets and client spreadsheets relating to client session fees, providing reports and liaising with students, finance team and clients to ensure all session fees are up to date and reporting on any missed payments weekly.
• Administer MCPCS processes and procedures for instance by designing forms and records formats, ensuring they are available to students, supervisors and clients. Ensuring the service has paperwork available to operate effectively: Assessment packs; Allocation packs; student forms.
• Inputting data from paper records and managing electronic records. Keeping data management up to date and archiving files as and when appropriate.
• Assisting Clinical Services Manager and other senior leadership in overseeing MCPCS, with additional tasks as and when requested.

A full job description and person specification is available at the bottom of this page.

Terms and conditions

Salary: £14,045 pro rata (17.5 hours) - £28,090 FTE (35 hours)

Hours: 17.5 hours per week. Candidates must be available to work on Thursdays.

Location: Hybrid working (onsite and home). The applicant must be available to work from the Minster Centre office (Queen’s Park, NW6) at least one day a week which must include Thursdays.

Contract: 12-month fixed term contract

Holidays: 33 days (including bank holidays) pro rata

Reports to: Clinical Services Manager

How to apply

Please apply by sending your CV, a covering email and the monitoring forms available on our website by 12pm on Monday 14th July 2025 by email to Afua Pierre, HR & Governance Manager. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. For further information please contact Michelle Campbell, Clinical Services Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBT+ community, care leavers, people with disabilities and those from other minorities.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.

About the role

We have just finalised an exciting new three year strategy to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Financial Services Specialists to deliver an outstanding service.

Together we can transform frontline financial services and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Health Cash Plan, including Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 8 July and close at 11.59pm on 21 July 2025. Interviews will take place virtually, week beginning 4 August.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

About the role:

As a Project Worker Complex Needs in our ELMS Service, you will have the rewarding opportunity to make a real difference in the lives of individuals living with paranoid schizophrenia and other complex needs. Your role will be diverse and impactful, working directly with residents to provide essential support through key working, daily shift delivery, and client recording. You’ll also liaise with mental health professionals, helping coordinate appointments and advocating for residents when needed, ensuring they receive the care and attention they deserve.

You will support clients through structured key working and carry out comprehensive assessments, including risk assessments and goal setting, all while promoting Single Homeless Project’s values and practices. By implementing holistic support strategies, you will empower residents to manage their diagnosis and address their emotional, practical, and housing management needs. The role also includes supporting clients through engaging social activities such as a lunch club, bowling, and an allotment group, creating opportunities for connection and growth. As you guide residents on their journey toward independent living, your work will be pivotal in helping them build the skills and confidence needed to lead fulfilling, healthy lives.

The rota runs over Mon-Sun and some weekends are required. You will also be required to do light household chores and travel between the houses on the project.

About you:

• A working knowledge of severe and enduring mental ill-health, and the interventions and effective approaches to supporting individuals experiencing such conditions.
• Self-motivation and the ability to work under pressure and manage time effectively, prioritising different areas of work according to need.
• The ability to coach someone to undertake a range of practical tasks relating to living independently.
• A Person-Centred support approach and the ability to create collaborative support plans, build rapport, and foster collaboration with residents.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 20th July at Midnight

Interviews: Tuesday 29th July at our ELMS service in Leyton 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions.

Our Charity

P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We're different, creative and like to think of new solutions. We are helpful in everything that we do. We're always friendly and approachable. We are passionate about people.

We believe that what we do can make a real and lasting difference. We are determined to tackle problems that others won't. We always go the extra mile and work with dedication and commitment. We work together internally and externally to ensure the best outcomes for the people we support.

The Role

We have an exciting opportunity for a Service Coordinator to oversee one of our Ofsted supported accommodation services in Hillingdon.

As a Service Coordinator, you will be responsible for the day-to-day running of accommodation provisions, ensuring that people we work alongside receive person-centred, trauma-informed support in a safe and welcoming environment.

You will lead and develop a team of Support Workers, providing guidance and motivation to ensure they can effectively support young people in working towards independence. A key part of the role will involve working in partnership with external agencies to ensure the people we support can access the services they need. You will also be responsible for monitoring performance, managing budgets, and ensuring compliance with safeguarding and regulatory standards.

We are looking for someone with strong leadership skills and the ability to inspire and develop a team. The ideal candidate will have a deep understanding of trauma-informed and person-centred support and experience working with young people. Strong communication skills and the ability to build partnerships with external agencies are essential, along with a sound knowledge of safeguarding, risk management, and housing-related support.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – access to Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.    

The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff.  It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.   

Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond   

 An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.    

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.  

Note all of the above days per annum stated are pro rata’d for part time employees.  

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.   

Deadline for applications – Rolling recruitment 

Interviews  - TBC 

Start date – TBC 

We're looking for a kind, compassionate and resilient Waking Night Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire

£13,676.00 per annum, working 20 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The shift pattern for this role: 21:30-07:30 10 hour night shift two nights a week

What you'll do:
* Building a supportive, trusting relationship with the customer and creating a positive atmosphere.
* Supporting the customer in their preferred night-time routine, including personal care, and promoting good sleep hygiene.
* Supporting the customer to undertake activities in line with their preferences.
* Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed.
* Using positive behavioural support and Autism-specific approaches to manage any distress during night-time hours.
* Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities.
* Conducting key work sessions as required, that are innovative and engaging to achieve Support Plan goals.
* Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
* Ensuring appropriate handovers between shifts and documenting night-time activity, including any incidents;
* Working in line with Look Ahead's lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
* Adhering to all other Look Ahead policies and procedures.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Desirable:
- Driving Licence

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please our website for full Job description

We're looking for 2 friendly, innovative and resilient Income and Housing Officers to join our Landlord Services Team located at our Head Office in Islington.

£32,000.00 - £36,000.00 per annum (depending on skills and experience), working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

As an Income and Housing Officer you will help to maximise the organisation's rental income collection,n effectively manage rent arrears and deal with other breaches of the occupancy agreement.

What you'll do:
* Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained

* Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases

* Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency

* Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.

* Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.

* Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
? An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
? Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
? Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
? An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
? The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.

What you'll bring:

Essential:
? Experience of monitoring rent accounts and managing rent arrears
? Experience of using computerised rent systems to monitor arrears and record information
? Extensive knowledge of welfare benefits ,especially housing benefit
? Experience of liaising with housing benefit departments ,the DWP and other external agencies.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Ideal opportunity to develop and manage JET’s youth programme delivery in Oxfordshire and Wiltshire, helping young people be the best they can be. 

A flexible and rewarding position within a dedicated and supportive team, working together to develop and deliver teamwork, leadership and employability programmes that inspire the next generation to realise their potential. 

Are you looking to join an exciting organisation that’s truly making a difference?  

The Jon Egging Trust are seeking a dynamic and highly motivated individual to take on the role of Regional Manager in Oxfordshire and Wiltshire. The ideal candidate will be passionate about supporting young people to reach their full potential and bring experience in coordinating youth programmes in partnership with key stakeholders such as schools, military, corporate and educational stakeholders.  

The successful candidate will possess excellent organisational skills, have a solutions-focused mindset and a proactive approach to overseeing impactful and inspiring delivery. Relationship building is a key aspect to this role, as is the ability to manage multiple workstreams, ensuring high standards of delivery and responding flexibly to challenges that may arise. 

The role will be responsible for maintaining and creating new relationships with school staff, local partners (including military, corporate and educational organisations) and volunteers to ensure programmes meet the needs of our young people. Working closely with the Area Director South, the post holder will be forward thinking and help to grow JET’s presence locally through identifying new opportunities within Oxfordshire and Wiltshire. 

The post holder will be based from home, with a requirement to travel to schools and partner sites within Oxfordshire and Wiltshire (predominantly between Brize Norton and Salisbury). Fuel expenses are paid, and travel time is included as part of your working hours. Core delivery time is usually within the school working day and during school term time only. All other working hours can be managed with flexibility by the post holder to ensure that meetings with partners and colleagues, plus administrative tasks, are completed as required. You will be expected to work at least four days a week. 

You will be joining a fantastically motivated and committed team who are all passionate about improving the lives of young people through our specialist youth programmes.  

Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.  

About the Jon Egging Trust (JET)  

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.  

Our benefits package includes:  

• Flexible working  
• Enhanced annual leave 
• Homeworking allowance
• Occupational pension scheme 
• Occupational sickness scheme 
• Special paid leave provision 
• Enhanced family leave

Download the Candidate Information Pack

Read our Applicant Privacy Notice 

Child and adult at risk protection policy statement 

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form. 

The closing date is Monday 14th of July at 23:59. 

Interviews will be held the week commencing Monday 21st of July, with stage 1 interviews being held online (via Microsoft Teams) on Tuesday 22nd of July. Stage 2 interviews will be held in person within Oxfordshire or Wiltshire (Venue to be confirmed) on Friday 25th of July. 

The stage 2 in person interview on Friday 25th of July will consist of a formal interview, a presentation and a written task. The topic of the presentation will be given upon invite to interview and the written task information will be given at the interview. 

Questions?

Contact us through our website. 

Please note:  

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback. 

To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role. 

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy.