Careers service team manager jobs

Contract/Hours: Permanent, Full Time  - 37 hours a week. There will be a requirement to work morning and evening shifts and alternate weekends as this is a 24/7 service.

Location: Aylesbury

Perks: Annual leave of 29 days (pro-rata) PLUS public holidays, flexible maternity, adoption and paternity packages, annual staff awards, up to 7% employer contribution pension scheme, employee discount portal with all your favourite brands, check out more on our careers portal. 

Closing Date: Midnight on 6th June 2022 if we receive a high number of applications, we may have to close earlier than advertised.

Do you like working in an inclusive organisation that values all of its people?

Do you like working in an organisation that is committed to meeting the best interests of all children? If you do… then read on.

We're thrilled that you're considering a career with Action for Children so here's what you need to know…. 

About Us 

At Action for Children, we believe that every child should have a safe and happy childhood. Last year, we helped more than 600,000 children and families across the UK. We work to ensure their voices are heard, and campaign to bring lasting change to their lives. 

You will make a difference by:  

As a Team Leader you will be supporting the Registered Manager to develop a brand new flagship single placement children's home for a young person with learning difficulties and associated needs with a love of singing along to Disney and other popular tunes.  Being instrumental in forming the new staff team, you will ensure the young person's needs are central to all decisions made and opportunities for development are at the forefront.  This is an innovative and exciting opportunity to make a difference! 

Please take a look at the profile of this young person which is attached.

This is a 24 hour service, with an on-call facility, that operates 52 weeks a year.

What are we looking for from you? 

• A Level 3 Diploma for Residential Child Care (or equivalent) and experience of improving the lives of children and young people.
• Commitment to helping children with disabilities to thrive
• Empathy and compassion
• Experience of taking on leadership responsibilities
• Flexibility to cover shifts including evenings and weekends
• Wants to work in an inclusive organisation that values all of its people
• Wants to work in an organisation that is committed to meeting the best interests of all children?

We may stop taking applications early than advertised if we find the right person. So, try to get your application in early.

Interviews will take place within 3 weeks of the closing date.

Working here is so much more than a job. Whether this is a career change for you or the next step in your journey, we'd love to hear from you. 

We work together to reach our vision of safe and happy childhoods. A diverse workforce enriches the lives of the children and young people we work with and we welcome applications from everyone. We value and celebrate our differences and as an inclusive workplace we want everyone to be themselves. 

We are committed to safer recruitment practices to protect our service users; therefore, all applicants are expected to have an understanding of and commitment to safeguarding best-practice. 

We can't wait to hear from you – stay safe and happy.

Application Process: There are 5 sections for you to complete, Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration. Top Tip... Refer to the job description when writing your Supporting Statement.

Talent Pool: We'd like to hold your details in case similar jobs come up but do let us know if you'd rather we didn't. 

Dementia Service Manager - Support in the Community

Location: Age UK Lancashire office - location negotiable/hybrid working

Salary: £29100pa increasing to £30000 after successful completion of probation period

Hours: Full time - 35hrs working Mon-Friday

Age UK Lancashire are leading on Dementia Services across Lancashire.

We are seeking an inspirational leader to develop and grow our Dementia Services across the area.

Our vision that we are here
“until everyone is living their best later life” is the strong thread that runs through our organisation and alongside our mission to “deliver outstanding, responsive and inclusive services & solutions” driving our decision making and keeping us focused on what’s important.

If you do come and work with us, you’ll join colleagues who are proud of and passionate about their work & our customers, who pull together as a team and who make an impressive difference in the lives of older people every day.  They make me proud every day to lead this very special organisation. If this sounds like you, we would love you to come and join us.
A message from ourChief Executive

This is a brand new and exciting opportunity as Age UK Lancashire is seeking a knowledgeable, experienced and compassionate Manager to lead and develop our Dementia Services across our area of benefit. .

As a values led organisation, we are looking for an individual with professional and personal attributes who can make a real difference to the lives of older adults in Lancashire

• You will ensure that services are person centred, high quality and that people affected by Dementia are at the heart of all service delivery.
• You will be able to demonstrate the ability to establish and nurture relationships with all stakeholders to share the impact of our services for those living with Dementia and their carers.
• You will be able to influence decision making, service quality and delivery, in line with our 3 year Strategic Priorities.

Are you the person we are looking for?

• Are you an enthusiastic professional with sound knowledge of dementia, and an understanding of the progression and stages of dementia and its impact?
• Are you experienced in managing contracts, delivering services and able to manage complex projects across multiple sites?
• Are you a confident manager with ability to develop yourself and lead your team and those involved in service?
• Do you have a minimum NVQ level 5 in Health & Social Care or equivalent?

If so, we’re seeking an individual who leads by example, prioritises and communicates effectively to shape and drive existing and new dementia support services.  This role is best suited to an enthusiastic professional with real experience of dementia and its impact. 

The full job pack can be downloaded from our website.

Closing date:      Early applications are invited

The nature of the post will require travel across the area.  A full driving licence, appropriate insurance cover and use of a car are essential. 

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation supporting current and former bank workers and their families in the UK. We offer independent advice and guidance, as well as practical or financial support to help people manage their health and wellbeing. With a community of approximately 1.8 million people in the UK, each year we help increasing numbers of people manage their mental, financial, and physical wellbeing. Last year, we supported over 3,700 clients, an increase of over 30% on the previous year.

About the role

Your key purpose will be to lead on our relationship development strategy to advance our relationships with banks to drive awareness of the Charity and uptake of our services.

About you

You will have significant experience of developing and growing key contact relationships, at all levels in a B2B environment. 

You’ll be driven, proactive and be passionate about making transformational differences to people’s health and wellbeing.

What we offer

In return you will receive a competitive salary, along with a range of benefits, which include:

• 30 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme
• Flexible hybrid working

How to apply

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification.

For more information about the Bank Workers Charity, please visit our website.

Closing Date: Monday 18th July 2022, 9.00am. 

At BWC, we are committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.  

Partnerships Manager

Purpose: The Education and Employers charity’s flagship programme Inspiring the Future connects tens of thousands of volunteers from the world of work to state schools across the country to inspire the next generation. This is a fantastic opportunity to lead on managing relationships with our major charity partnerships including Bank of America, Health Education England (NHS Ambassadors) and Maritime UK.         

Reports to: Director of Operations & Programmes

Location: We have a central London office but are open to flexibility on location / hybrid working provided the successful applicant can attend London offices once or twice a week.

Remuneration: £32k - £37k (depending on experience) 

Additional Terms: Excellent package including 30 days paid holiday, exclusive of Statutory Holiday; competitive pension scheme; a staff volunteering allowance of up to 5 days; additional family friendly benefits including enhancements to Statutory Payments; and training and development opportunities. More details here

Appointment Terms: Permanent – Full time. 

About Education and Employers/ Inspiring the Future

Education and Employers is a UK-based charity launched in 2009 which aims to “provide young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. The charity believes that every young person in our country, wherever they live, whatever their parents or carers’ circumstances, should have the chance to meet a diverse range of volunteers, hear first-hand about jobs and the world of work and be aware of range of opportunities open to them in their future lives.

Underpinning the charity’s work are our values: Inspiring, Inclusive, Innovative, Impactful, Integrity

The charity runs the programme Inspiring the Future (and Primary Futures for primary schools) connecting state schools to a diverse range of volunteers from the world of work for both in-person and virtual activities. Inspiring the Future is internationally recognised and works with a range of partners from central and local government to FTSE 100 companies and entrepreneurs. It has been featured on ITV, BBC, OECD the World Economic Forum. We also run Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.

The role

Working closely with the senior management team and colleagues across the organisation, the successful candidate will be leading on the account management of our major employer partnerships. Key partnerships with employers and professional associations from across the world of work are integral to the work we do as an organisation, contributing not only towards our reputation and network but also recruitment of volunteers for our programmes, delivery of campaigns and projects as well as funding.

We are looking for an experienced relationship manager to support our partnerships with Bank of America (BofA), lead corporate supporter of Inspiring the Future, Health Education England (HEE) major funder of the NHS Ambassador programme and other funded partners including Maritime UK, Amazon Web Services, BP and others. The role focuses on supporting the organisations to ensure effective, successful, well-established partnerships and providing a key point of liaison.

The successful applicant will be expected to develop a strong network of contacts within partner organisations including attending their offices as appropriate. They will also work with colleagues in mobilising partner employees to volunteer their time to support students through Inspiring the Future and related programmes, planning and coordination of bespoke employee engagement sessions with groups of students and developing appropriate projects and resources.

This role also provides a fantastic opportunity to develop significant skills both within the not-for-profit and corporate sectors through the partnership work.

Our charity aims to tackle the ingrained stereotypical views that children often have about the jobs people do based on their gender, ethnicity and socio-economic background. As such we are keen to ensure our own workforce is diverse and encourage people from all backgrounds to apply for jobs with us.

Key accountabilities

Relationship/Account management

• Take responsibility for the stewardship of major partners covering any particular projects, initiatives and campaigns as directed, ensuring they receive a positive experience of working with the charity, and have experienced the benefits of a mutually beneficially partnership, all with the aim of extending the relationship including opportunities for fundraising.
• Successfully deliver the high value corporate partnerships with BofA, HEE, Maritime UK, BP and others. Ensuring that outcomes are appropriately measured and we meet all KPIs agreed.
• Maintain a strong personal network and high personal visibility across partner organisations to promote Inspiring the Future and Inspiring Governance to maximise employee engagement; acting as the principal point of contact for Inspiring the Future and Inspiring Governance enquiries from employees.
• Work with each organisation to engage their employees with Inspiring the Future and other programmes including Inspiring Governance
• Promote the partnership internally within each partner organisation as appropriate, using internal newsletters, video, intranet, direct mailings and case studies to recruit new employee volunteers and celebrate engagement.
• Working with the Special Events Lead to plan and deliver volunteering opportunities virtually and, as appropriate, in person in sites and schools across the UK. Inviting local school groups to meet volunteers to gain career insights; provide creative opportunities for departments and employee networks.
• Produce and disseminate guidance, and provide necessary resources, for employees taking part in Inspiring the Future volunteer events including presenting at ‘lunch and learn’ events with employees.
• Working alongside the Salesforce Manager to regularly conduct reporting for funded partners to measure progress and impact, analysing their volunteer data and school engagement activity and tying this into conversations around decision making/future planning.
• Working with the Director of Operations and Programmes to produce annual partner reports showcasing the partnership.

Strategic Planning

• Supporting the development of strategic plans for partnerships to deliver upon the aims of the partnership, ensuring the charity’s Senior Management team are kept up to date with programme and plans to secure funding in the next cycle.

• Reviewing and enhancing resources and materials for employer engagement.
• Liaising with the Head of Inspiring Governance Programme - Employer & Volunteer Engagement to ensure that activities are complementary
• Keep up to date with current corporate issues, sector research and fundraising trends.
• Support the Business Development Manager in developing new employer bids and pitches and onboarding any new corporate partners.

Line Management

• Line Management of the Special Events Lead who organises and facilitates showcase activities across partnerships.
• Fostering a strong team environment including regular meetings, performance development reviews
• Ensuring appropriate training is delivered for staff necessary for their roles

Other

• Other ad hoc administrative tasks to support the team as needed

Person specification

Skills/ Knowledge/ Expertise

Essential

• Experience in successful relationship management - of managing multi-stakeholder relationships and programme management. Ability to engage confidently, articulately and sensitively with stakeholders and partners at a range of levels of seniority up to and including board level
• Excellent, planning, prioritisation, time management, and organisational skills in order to effectively manage multi-faceted projects to agreed timescales, deadlines and budgets
• Polished presentation skills, adapting to different audiences and opportunities and including the ability to speak to research finding and create effective presentations.
• Excellent written communication skills. Fluency in written and spoken English
• Understanding of the corporate social responsibility landscape and knowledge and interest in the education and / or employment sector
• Attention to detail and accuracy
• Excellent knowledge and practical application of Microsoft office tools

Desirable

• A passion for supporting young people in realising their potential
• Knowledge of the education and employment sectors including careers support for young people and corporate social responsibility agendas
• Experience of working in a small team
• Understanding of risk management and data protection

Personal Attributes

• Uphold our charity’s values - Inspiring, Inclusive, Innovative, Impactful, Integrity
• Flexible – responsive to changing operational context and new opportunities
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends
• Able to travel in the UK if required

Other

• Able to undertake some occasional work in the evenings and at weekends
• Able to travel in the UK if required

Application process

The Education and Employers charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds. 

The closing date for applications is 9pm on Sunday 17th July 2022.  Interviews will take place online in the week beginning 25th July. 

Please note we will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

Applications from recruitment agencies will not be considered under any circumstances. 

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement. 

Wellbeing Services Manager 

Salary £25,000 to £29,000 FTE per annum

30 Hours per week (Can be flexible for the right candidate)

26 days annual holiday + Bank Holidays + additional discretionary leave

Employee Assistance Programme

CALM App

Looking for a management role that can help us change lives?

ONSIDE is an independent charity promoting the rights and interests of people facing disadvantage. No matter who you are or where you’re from, ONSIDE believes that everyone is entitled to fair, equal treatment and opportunity. We are all about people; supporting and empowering them to make informed decisions and to live the very best life possible. It’s an ambitious goal, and the rewards can be lifechanging for those concerned.  Our skilled staff and volunteers make a real difference to the lives of over 8,500 people a year across Worcestershire and Herefordshire.

Our Wellbeing Services Manager will oversee and manage the delivery of a range of Onside Wellbeing Services designed to improve the health and wellbeing of a wide range of service users.

Our services within the remit of this role include: Social Prescribing, Care Coordination, Wellbeing Coaching and Lifestyle advice services which are delivered in collaboration with GP practices across Worcestershire.

Who are we looking for?

We are seeking an experienced and dynamic manager to lead, support and inspire our wellbeing teams and volunteers.

You will have a passion for ensuring people’s health and wellbeing are effectively supported, coupled with knowledge, experience and a sound understanding of the principles of personalised care. You will also need a good understanding of the impact poor health and wellbeing can have on a person’s life and the benefits of a personalised approach.

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Wellbeing Services Manager is a real career opportunity to lead, support and inspire those changing people’s lives in providing quality Wellbeing Services to their community. 

Someone like you?

If you believe we should embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them

If you’re looking for a job that you can be proud of, and passionate about.

Please get in touch with us.

These values run through our entire organisation.  ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Closing date for applications: Monday 11th July 2022

Interviews: Week commencing Monday 18th July 2022

We’re also happy to have a short informal chat so you can discover if this is the right role for you.

Onside is committed to ensuring that children, young people and adults at risk of harm or abuse who come into contact with Onside. Staff and volunteers are treated with respect and are free from all forms of abuse or mistreatment and we are committed to ensuring that all staff and volunteers are aware of their responsibilities in relation to safeguarding.

Please see our website for the full safeguarding statement and policy.

We are looking for a Service Manager – Minerva Wraparound Service

Salary:      £35,000 – £38,000 depending on experience

Location: Hertfordshire and Essex - Travel required across both regions

Hours:        35 hours per week, Monday – Friday, full time

Contract:   Permanent

What we can offer you - Employee Benefits: 

• An exceptional 30 days of paid holiday per year, PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Access to Yoga/Meditation and many more activities on our wellbeing online platform
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

About us:

Advance Charity is a well-respected, award-winning, and innovative women-only organisation, established in 1998, providing emotional and practical support to women experiencing domestic abuse, and supporting women with short-term sentences to reduce offending. 

About the role:

As an experienced manager with a proven track record of leadership in providing services to women in the criminal justice system or similar, as the Service Manager will lead and manage the Minerva service across her geographic region, working collaboratively with fellow Advance managers, external agencies and key subcontracted partners across the South and /or East of England and London, to provide a consistent and holistic service. This role requires the effective management of front-line keyworkers who will be delivering a 1:1 advocacy service, as well as a Women’s  Interventions programme, through women’s centres and hubs, that fulfils the needs of the women accessing the service.

Key responsibilities include (but are not limited to):

• Recruit, train and develop a team of competent and highly skilled keyworkers to provide a consistently high-quality service to women involved with the Criminal Justice System; supporting keyworkers to ensure that Advance’s values, policies, and procedures are embedded into service delivery. 
• Ensure that the staff team meets regularly and that an inclusive and collaborative culture across your geographic region is driven by yourself, communicating frequently with staff and keeping them updated of new developments in the service. 
• Monitor the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.
• Work collaboratively with fellow Service Managers across the South and/or East of England to ensure that the work supporting women in the criminal justice system (and DVA where appropriate) is a coherent and well organised service, meeting regularly to communicate issues across teams and reporting achievements, challenges and proposed solutions to the Senior Service Manager. 
• Build networks and pathways, in order to provide institutional advocacy to criminal justice services and a robust whole systems approach, ensuring women’s voices in this process are heard and listened to.
• Oversee the timely and effective upload of case management files by your team across both the Advance internal case management system (MODUS) and to the Ministry of Justice (MoJ) portal, leading a culture of accurate and swift record keeping.
• Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role. 
• Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans.

About You: 

To be successful as the Service Manager, you’ll need the below experience and skills (E = essential, D = Desirable):

• A relevant qualification, for example in management, law, social work or Probation Studies, or other relevant area such as education, health or youth work, or significant equivalent relevant experience (E)
• An in-depth knowledge of and experiencing working with the complex issues facing women offenders and those at risk of offending; both in and out of the criminal justice system (E) 
• Thorough knowledge of safeguarding practice, procedures and legislation (E)
• Experience of risk management, needs assessment, safety and support planning, particularly with clients with complex/multiple needs (E)
• Proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services (E)
• A good knowledge and understanding of organisational systems and frameworks, line management and project management (E)
• Thorough understanding of violence against women and girls and its links to women in the criminal justice system (D)
• Good understanding of the different agencies within the criminal justice system and their function, and the multi-agency environment in which services operate (D)
• You will also need a clean UK driving license (E) 

How to apply: 

Please submit your up-to-date CV with a supporting statement.

Closing Date for applications is: 15th July 2022

Interviews are taking place on: 18th – 20th July

We recognise that women often only apply to roles if they meet 100% of the criteria (whereas men apply if they meet only 60% of the requirements). We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.

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*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Diversity, Inclusion and Equal Opportunities

We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Location (Role):

Farringdon, London (This position can be based outside the UK provided it is in a country with an SC office from which you would be able to work)

The job of a Save the Children UK's Service Desk Manager is varied and busy.

• Do you have experience managing a Service Desk, Second Line or IT Support function?
• Do you excellent knowledge of IT methodologies, software, hardware, operating systems, cloud services and standards?
• Do you have hands on experience of provisioning, troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Are you motivated by our vision of creating a world where every child doesn't just survive but thrives and can go on to change the world – and of inspiring and leading others to do the same?

If the answers to these questions are yes, we would love to hear from you!

Note:

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once avacancy has closed, we are unable to consider further applications. 

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Director of Technology Operations, you will be responsible for leading the team (Service Desk and Second Line Analysts) who are the first point of contact for our users.

While this could involve fixing a fault, it could equally involve fulfilling a request, assisting with a project, or answering a query. All work carried out is owned and managed until the customer has confirmed resolution.

A key element of this position lies in strong communications skills to enable the incumbent to liaise with all levels of users, stakeholders, support staff and third parties to understand evaluate and remedy incidents and service requests as and when they occur.  Exceptional levels of written and verbal communication skills are required to excel in this role.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. You will support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Service Desk Manager's key duties will be to:

• Provide overall management of the Service Desk function, ensuring all service management procedures are followed, updated and within agreed SLAs.
• Responsible for ensuring Incidents and Requests are managed end to end till resolution, including escalation to internal teams and third parties as needed.
• A hands-on technical role expected to assist and cover Service Desk and 2nd line roles where needed.
• Monitoring and reporting on service levels for all open records in the Service Management system.
• Responsible for the user facing knowledge base and service management portal, creating new and updating knowledge base articles, portal pages and request management forms.
• Management and responding to the Service Desk mailbox, Call Centre and Service Management tool incidents and requests.
• Responsible for asset management through their lifecycle, including ensuring asset registers are updated and appropriate stock levels are in place.
• Responsible for our starters and leavers processes, including account setup and termination, hardware provision and recall, working closely with HR and Facilities teams.
• Manages the provision, installation, configuration, and maintenance of software and hardware relating to desktop computers, laptops, MFDs and meeting room conferencing equipment and hybrid working spaces within established standards and guidelines.
• Manages the relationship with our UK offices, working closely with Facilities, arranging regular site visits and checks.
• First point of escalation, monitoring response rates and management of escalated issues as needed till completion.
• Pro-active identification and management of problems and call drivers, working with technical and development teams to put work-arounds or fixes in place.

Person Profile

You will have knowledge and experience in all of the areas below:

• Experience of managing a Service Desk, Second Line or IT Support function.
• Excellent knowledge of IT methodologies, software, hardware, operating systems, cloud services and standards.
• Technical experience with support systems including Network booting (PXE), SCCM, command line
• Hands on experience of provisioning, troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
• Office 365 experience, including user and resource administration, Active Directory, SharePoint site administration, Teams/Planner setup.
• Hands on experience of evaluating recommending and implementing timely, essential improvements to existing processes and procedures

You will have abilities in all of the areas below:

• Ability to work in a team, in a fast-paced environment
• Strong attention to detail, astute diagnostic skills
• Ability to solve issues with clear methods while knowing when to take intuitive leaps
• Strategic and forward planning thought process
• Able to guide technical discussions with both technical and non-technical audiences
• Good organisational and quantitative skills with the ability to plan, estimate, manage and report progress.

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
• A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Job Summary

Gaddum is seeking a passionate and committed leader with a thorough awareness and background in children and/or youth services in voluntary settings. The post holder will ensure people who need support can access it, when they need it. Qualified in Social Work, Youth Work or other relevant community, health and social care, the post holder will have a demonstrable history of delivering or overseeing community programmes to children and/or young people in diverse populations.

The Services Manager for Children & Young People will be responsible for the operational development and day-to-day management of our passionate and dedicated colleagues across the following areas:

Line Management

Line management of client facing colleagues, students and administration in the below Service areas.

Client Services

1. Rochdale, Stockport and Salford Palliative Care Services: This specialist service supports the families of children with a life limiting or a life threatening illness. Our service is also offered after a child has passed away. Gaddum’s trained staff are able to work with parents, siblings and carers.

2. Manchester & Salford Child Bereavement Services: Gaddum Child & Family Bereavement Services provide needs-led therapeutic services for Manchester and Salford children and families, as they begin to explore their unique process of adjustment following bereavement.

Job Purpose.

To provide managerial leadership to a group of vital services that engage with Children & Young People at critical times in their lives. To operationally manage and develop these delegated services in line with the developing needs of the community, and ensure high standards and value for money to get the most out of every client contact.

To use local, regional and national intelligence to further enhance the support services for Children & Young People. Work closely with the Services Manager for Adults in implementing and working to agreed Standard Operating Procedures (SOPS), holding teams accountable to them.

For further information see the Job Description and Person Specification

We are currently recruiting for a dynamic and passionate individual to join us as a Deputy Manager to join our forensic mental health step-down services based in Croydon, Greater London, in driving continuous improvement and supporting people experiencing severe mental health issues and complex needs towards positive, sustainable recovery.

Working alongside the Service Manager, you will help deliver the highest standards of service quality, performance, and improvements across their service through excellent leadership and embodiment of the values of the organisation. This role will be busy and varied, you’ll be responsible for ensuring the skills within the team are deployed effectively, ensuring all staff have appropriate training and development plans in place, supporting with staff appraisals and supervisions and implementing the organisations' policies and procedures all while ensuring the highest level of care is delivered to service users.

The successful candidate will be an enthusiastic and self-motivated individual who is passionate about promoting positive outcomes and independence for the people we support. Along with sound knowledge and practical application of key legislations including Mental Health Act; Health and Social Care Act and others, you will have the ability to work flexibly and respond to the changing needs of our service users within an environment that is empathetic but firm in their approach to supporting both our staff members and those we support.

About Us:

The Social Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, SIG Investments and Pathways to Independence.

Experience Required:

• NVQ / Diploma Level 4 in Health & Social Care / Mental Health or professional equivalent
• Direct experience of service delivery within a mental health environment or similar services
• Team management experience with the ability to work under challenging circumstances
• A good understanding of the needs of vulnerable households, both families and single individuals
• Proven ability to provide clear leadership and management to a team
• Experience of housing management including voids and evictions
• Knowledge and practical application of key legislation – mental health, criminal justice, social care and housing etc
• Ability to influence and form strong relationships with commissioning bodies and professional agencies

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form by clicking on Apply Now.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

The job of a Save the Children UK's Service Delivery Manager is varied and busy.

• Do you have excellent knowledge of IT methodologies, software, operating systems, cloud services and standards?
• Do you have strong full cycle IT project management experience?
• Are you motivated by our vision of creating a world where every child doesn't just survive but thrives and can go on to change the world – and of inspiring and leading others to do the same?

If the answers to these questions are yes, we would love to hear from you!

Note:

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once avacancy has closed, we are unable to consider further applications.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Director of Technology Operations, you will be responsible for providing our users with  an available, accessible and high-quality portfolio of IT services.

As part of the Technical Operations Senior Leadership Team (SLT), you will report into the Director of Technology Operations and will manage the Service Desk Manager, IT Trainer and User Support Assistant. You will also work closely with the Technical Operations, Development, Data and Project teams.

This role is responsible for managing our service management processes, including Incident, Request, Change, SLAs, Stakeholder and Project Management, as needed.  

Other key duties include budget control, asset and license management, supplier management, IT Training and continual review and improvement

This is a customer facing role, ensuring a continued high level of service is provided to all our users. This requires strong communications skills to enable the incumbent to liaise with business, technical and external teams. 

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. You will support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

The Service Delivery Manager's key duties will be to:

• Provide overall management of the Service Delivery function, owning our Service Management procedures across Technology.
• Identify opportunities and synergies in growing the Service Desk function with a focus on centralised and shared services
• Take ownership of major P1 and P2 incidents, co-ordinating and communicating with technical teams and key stakeholders.
• Manage relationships with key Save the Children UK support services teams and functions, including hosted or supported entities and for services provided through Save the Children International.
• Take responsibility for the Service Management tool, including future development on process improvement, reporting and accessibility.
• Take responsibility for the both identifying and delivering of small-mid size operational projects, which could either resolve a problem or provide a new opportunity and improve user experience.
• Take responsibility for budget control, including managing and tracking procurement processes end to end, from initial quote, supplier selection, purchase and receipt of goods and services.
• Financial management, including monitoring of variable consumption costs, such as printing, telephony and cloud compute, following up with customers where costs are outside tolerance.
• Ensure all invoices are paid, cross-charged or accrued, managing our annual renewals, monthly and quarterly charges.
• Regular supply chain process reviews, ensuring that procurement guidelines are followed and the best value is returned, running tender processes with Procurement on larger contracts.
• Take responsibility for auditing, reviewing and renewing licenses, looking for more cost effective or value-add options ahead of renewal and maintaining a renewal calendar for licenses and contracts.
• Take responsibility for our asset strategy, including laptops, printing and meeting room setup, working closely with facilities, regional offices and accessibility teams.
• As part of continual improvement, run regular customer satisfaction surveys and review feedback, making recommendations for Service Improvement Plans and ensure actions are followed through to completion.
• Supplier management to include regular service reviews with key third parties and Save the Children Alliance where appropriate, to review service levels, service interruptions, costs and opportunities.
• Onboard new services – ensuring that support teams and end users have the right comms training, access and support.
• Accountable for IT training, ensuring new starters are inducted to our services and looking for opportunities to raise overall IT literacy and understanding across the organisation and Save the Children Alliance.

Person Profile

You will have knowledge and experience in all of the areas below:

• Excellent knowledge of IT methodologies, software, operating systems, cloud services and standards
• Maintaining accurate records in a complex environment, including software licensing and asset management
• Project managing - identifying and delivering small to mid-size work, including working with stakeholders and delivery teams
• Well versed in continuous improvement practices, from conception to implementation
• Managing budgets and financial processes, including running tenders for new and renewal of services
• Negotiating skills to obtain best prices/quality from suppliers

You will have abilities in all of the areas below:

• Good organizational and quantitative skills with the ability to plan, estimate, manage and report progress
• Evaluate, recommend and implement timely, essential improvements to existing processes and procedures
• Work in a team, in a fast-paced environment
• Strong attention to detail, astute diagnostic skills
• Solve issues with clear methods while knowing when to take intuitive leaps
• Strategic and forward planning thought process
• Guide technical discussions with both technical and non-technical audiences

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
• A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in Scotland. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

Travel around your area will be required to meet the demands of the service.  Some areas may include remote locations without easy access to public transport; therefore, access to other forms of transport may be required.

What will you do?

• Drive the Social Security Scotland Advocacy contract within Moray, Aberdeen, Aberdeenshire, Highland and Islands, to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth in Scotland.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You will also receive:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates:

Closing date for applications: Midnight on 10th July 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: From 18th July 2022. 

The Selection process: Our selection process will be a single stage, combining a presentation, followed by a panel interview. Interviews will be held via Microsoft Teams.

How to apply: 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please contact HR.

Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

Recruitment Advisor - Early Career Teachers

Reports to: Senior Recruitment Manager for ATT & ECT

Location: West London – currently operating an agile working policy with two core days (Mon and Weds) in the office

Contract: Permanent

Pattern: Full Time (standard hours 9am – 5.30pm)

Closing date: 10/07/2022

Interviews: w/c 11/07/2022

Salary: circa £40,000

Key Highlights:

We are a skilled and supportive recruitment team, working to attract the best people into our successful network of 39 schools, serving around 30,000 children at primary and secondary age across London, Birmingham, Hastings and Portsmouth.

This role is an exciting opportunity to join us as we expand the work of the recruitment team, you will help to design and implement our new strategy for the recruitment of Early Career Teachers (ECTs) across our network of schools. You will be building relationships with ECTs with the goal of attracting exceptional teachers to Ark Schools.

Benefits

• 27 days annual leave plus bank holidays, rising with each year of service and full office closure between Christmas and New Year
• Hybrid working, with currently two days a week in our state-of-the-art office in West London working alongside colleagues
• Regular social events, monthly free breakfast, and daily fruit
• A flexible approach to working with understanding and consideration for work life balance and personal commitments
• The option of two generous pension schemes, being able to choose the one that suits you:
• TPT (The Pension Trust) - our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to.
• LGPS (Local Government Pension Scheme) - a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot for every year of your retirement
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

Key Responsibilities and Duties:

• Build our Early Career Teacher recruitment strategy
• Design and deliver key activities for the recruitment of Early Career Teachers including joined-up attraction campaigns and networking events
• Headhunt for Early Career Teachers
• Build and maintain pipeline/map of potential ECT candidates – from current trainee teachers, to external ECTs and ECTs already working for Ark

Key Requirements:

• Experience working in the education sector or education recruitment
• Highly articulate and intuitive when it comes to people; an ability to build rapport quickly
• Systematic, organised and able to balance multiple projects at once
• Confidence and ability to work independently, self-reflective

About Ark

Ark is an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we are a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference. We also incubate start-up programmes (Ark Ventures) that improve the education system.

How to Apply:

Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by July 10th 2022 but please note: we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response.

Interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. 

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in Scotland. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

Travel around your area will be required to meet the demands of the service.  Some areas may include remote locations without easy access to public transport; therefore, access to other forms of transport may be required.

What will you do?

• Drive the Social Security Scotland Advocacy contract within Moray, Aberdeen, Aberdeenshire, Highland and Islands, to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth in Scotland.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You will also receive:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates:

Closing date for applications: Midnight on 10th July 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: From 18th July 2022. 

The Selection process: Our selection process will be a single stage, combining a presentation, followed by a panel interview. Interviews will be held via Microsoft Teams.

How to apply: 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please email HR.

Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in Scotland. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

Travel around your area will be required to meet the demands of the service.  Some areas may include remote locations without easy access to public transport; therefore, access to other forms of transport may be required.

What will you do?

• Drive the Social Security Scotland Advocacy contract within Moray, Aberdeen, Aberdeenshire, Highland and Islands, to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth in Scotland.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You will also receive:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates:

Closing date for applications: Midnight on 10th July 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: From 18th July 2022. 

The Selection process: Our selection process will be a single stage, combining a presentation, followed by a panel interview. Interviews will be held via Microsoft Teams.

How to apply: 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please email HR.

Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.