Creative Communications Officer

Permanent

£24,012 per annum

37.5 hours per week

Leeds

Ref: INSER670929

We are looking for a highly motivated individual to join our passionate and dynamic Development and Communications Team as a Creative Communications Officer.

Inspire North is an award-winning charity working across the north of England. We work to create a world where everyone matters, building brighter futures for people within the health and social care sector.

The purpose of this role is to support in increasing our profile, develop our branding and build our image as the go-to trusted charity group delivering life-changing services across the North of England.

If you love using your creative abilities with words, images and videos to tell a story, this is the role for you. You will be working closely with clients and colleagues to communicate the work we do to change lives.

You will assist with the launch of communications and events around new services, monitor our social media presence, support our network of Communications Champions in services, and undertake administrative duties, among other things.

This is a fantastic opportunity to use your skills and creativity to help an award-winning regional charity to flourish.

In return you will receive a competitive salary, enhanced annual leave entitlement, company sick pay, and daily mindfulness time, among other benefits. We believe in the wellbeing of our employees and will be offering a hybrid approach to work following the COVID-19 pandemic. 

If you think that this role is right for you, then we'd love to hear from you.

For an informal chat about the role please contact Anna Comerford, Creative Communications Lead. In Anna’s absence please contact Director for Development and Innovation Sinéad Cregan .

You will be joining Inspire North, the parent company to regional charities Community Links and Foundation whose core values are: People, Integrity, Collaboration and Passion. 

Closing Date 23:59 Sunday 7th November 2021

Interviews to be held on 24th November 2021

We aim for our workforce to reflect the diverse and exciting region we serve. We want you to have every opportunity to shine and show us your talents. Please let us know if there is anything we can do to make sure the assessment process works for you.

We are looking for a Head of Data and Supporter Services to lead and oversee the delivery of supporter care, insight and data management for Income Generation in line with the organisation’s strategic plan and Income Generation strategy.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Income Generation Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £10m in 2019, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.

The Data and Supporter Services Team

Our supporters are at the very heart of our fundraising, and the team managing our data, supporter care and compliance enable our teams to fundraise effectively. Working closely with Battersea staff, suppliers and agencies working on our behalf to collect, process and analyse our data. We support our donors and customers that give generously to Battersea ensuring that their support is recognised and celebrated through excellence in customer care. We ensure that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role is office-based, you’ll be expected to work in our Battersea office for 3 days each week and you’ll be able to work up to 2 days each week from home.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 7 November 2021

Interview date(s): Monday 15 & Tuesday 16 November 2021

Second interview date: w/c 22 November 2021

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Care Coordinator

AFC Band 6 £31,365 - £37,890

37 Hours per week

Fixed-term Contract till December 2022

Leeds

Ref: INSHV675176

Are you an enthusiastic individual who is passionate about the provision of exceptional support for people who have mental health issues or a dual diagnosis?

We are looking for a creative and empathetic individual to be responsible for working in partnership with members of the Recovery Centres network and city-wide Rehabilitation Pathway.

The Recovery centre is a multidisciplinary and multi-agency service made up of staff members from LYPFT, Community Links, Leeds Mind and Touchstone. The remit of the service is to provide coordinated care and interventions to service users within the inpatient rehabilitation and recovery units and to support their transition into the community.

As an experienced leader you will co-ordinate the care of service users from admission to the inpatient service, into the community and through the discharge.

In return for your exceptional work you’ll receive a competitive salary and you'll be part of a friendly and talented team.

If you think you can do a remarkable job for us, then we’d love to hear from you. 

You will be joining Community Links, an award winning, leading mental health provider working across the region of Yorkshire and the Humber whose core values are: behaving with integrity, embracing individuality, valuing people, taking pride in what we do, and achieving excellence.

Closing Date Sunday 7th November 2021

Interviews to be held on 22nd November 2021

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

The Central London Care Coordination Service (CCS) encompasses identification, planning and coordination of care as part of a “Whole Systems” approach to providing care.

The aim of the CCS is to improve the quality of care for people registered in GP practices within Central London by ensuring seamless pathways and proactive intervention where appropriate.

JOB PURPOSE

Care Navigators (CN) will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes, for example, being responsible for intelligent tasking and patient referrals, booking of transport and equipment where required and delivering targeted public health messages to patients.

In addition, CNs will work with the relevant agencies of the health and social care system and voluntary care services to ensure coordinated and effective delivery of the patient’s care plan for those patients identified through risk stratification by the GP.

Each CN will be aligned to a Primary Care Network (PCN) made up of GP practices within Central London, and will be required to work across several practices within the designate PCN structure. Day-to-day work will be based in the relevant GP practices within the PCN. The CN will also have access if required to the Care Coordination Centre, a central hub for all workforces within the Care Coordination service. Time spent in each GP practice may vary.  

The CN role is instrumental within the PCN, ensuring patients care is coordinated accordingly and any preventative opportunity is taken to support the patient with taking a proactive care management approach. 

ROLE SUMMARY

CN will be responsible for providing support to their nominated PCN. Key functions of the role include:

Care Planning Manage personalised care plans with the patients, helping them reach their goals of living healthy and living longer.

Follow up and coordination. Ensures that actions from the care plans are followed up and coordinated to ensure they happen.

Coordinating cases. CN will be responsible for a named list of patients within SystmOne. 

Intelligent tasking. CN will refer and signpost patients to services across the community. In some cases, this may constitute a formal service referral. Tasking may be assigned by the Senior Care Navigator or GPs for patients with more intensive needs.

The Patient’s Point of Access: The CN will provide proactive reminders and messages to suitable patients (such as COPD) alongside being an intelligent scheduler of multiple patient service appointments / interventions.

Criteria based booking. Providing access to community services, which in more intensive cases may involve direct patient interaction. This will involve application of criteria framed decisions making about booking such things as equipment, interpreters and transport.

“Track and Trace”. The CN will use the SystmOne clinical system to ensure it houses all relevant care plans and they are being followed to ensure service quality.

Data Quality It is the CNs responsibility to record the required data accurately into SystmOne for data collection, reporting and analysis.

Participating in MDTs. Ensures relevant cases are referred to MDT. The frequency, attendance and method of the MDTs will be determined by each practice and PCN (within the frame of minimum standards set by the programme).

Establishing and maintaining good relationships with members of the CCS, PCNs and wider health and social care system and voluntary care services. It is essential that the CN is skilled in communication and has a good grasp of the language of the health and social care system, to ensure the appropriate level of support is provided based on patients’ need.

CN will work closely with the GPs in the PCN to which they are aligned, as well as the Senior Care Navigator in the CCS.

Purpose of Job

The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.

This role will involve working as a key member of a busy Supporter Care team helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors and by proactively improving processes and ways of working in support of this overarching responsibility.

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK responding to enquiries via post, email and telephone while working closely with our database to maintain the quality of information available and assist with gift processing.

In order to complete your application for the above role, we require you to answer the five questions attached.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions otherwise their application will be dismissed.

Prospective interview date: w/c 1st November 2021

LOCATION:  London, Cardiff, or remote within UK (Currently all our staff are working at home and can attend offices on an optional basis.) 

Are you looking for an entry level role within a busy communications team? Do you have excellent organisation and administration skills and are eager to learn more about communications and engagement?

We are looking for a temporary Communications Assistant to join the Policy Engagement and Communications team at this exciting time. There will be lots of variety in this role, and you will work closely with the team to support with the development of key communications assets. You will play a key role in supporting the development of Elrha’s brand and policy narrative to showcase our impact and influence. As well as extending our reach and audience engagement so our research and innovation can make a difference to people in crises settings.

You will be joining an ambitious team at a time of new opportunity within Elrha, as we embark on developing our new strategy. You will work closely with colleagues, writing copy, supporting our external outsourcing of work, and setting up processes to assist with our new ways of working. You will need to be social media proficient, a confident writer, and happy to use your initiative to complete a wide variety of tasks from identifying key influencers or platforms, to analysing communications metrics. You will advocate for diversity, authenticity and accessibility at the heart of all our communications.

You will need to demonstrate the following in your application:

• Strong communication skills, with excellent verbal and written skills
• Good familiarity with social media channels and how they are used by different actors
• A solutions focused approach with the ability to think creatively 
• Ability to work collaboratively and inclusively to build strong and mutually beneficial working relationships
• A confidence and willingness to take initiative and develop positive solutions

If you are passionate about developing your communications skills and gain experience supporting the humanitarian community and those affected by crises, then join us to help create positive change in the humanitarian sector - and we’ll give you every opportunity to succeed.

Please review the full job description for further details. Please ensure you tailor your CV to highlight appropriate skills and experience to the role and complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is the next career move for you.

About Elrha 

Elrha is a global charity that finds solutions to complex humanitarian problems through research and innovation. We fund and support projects that go on to shape the way in which people across the world are supported during a crisis. We are based in the UK, but our roles have a global reach. We’re an established and respected part of the humanitarian community, working closely and meaningfully with our fellow networks and actors to make change happen.

Elrha is a wholly owned subsidiary of Save the Children. We are able to benefit from a range of support services provided by Save the Children UK, including recruitment systems. For this reason you will be directed to Save the Children UK’s job portal upon clicking ‘apply’.

Remote Working 

Elrha employees are currently working remotely within the UK in line with UK Government guidance. In early 2022 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease. 

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion 

Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Benefits 

Elrha also has a comprehensive benefits package including 25 days holiday entitlement which increases year on year, 5% employer pension contribution (3% employee contribution) and life cover.

Pre-employment Checks 

We have a responsibility to ensure that all our employees have the right to work in the UK before and during their employment. Proof of right to work will not be undertaken at the initial stage but all necessary checks to confirm the eligibility to work in the UK will take place prior to employment. 

Any Employment with Elrha will also be subject to the following checks prior to your start date: 

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references 

Closing date:  7 November 2021
Interviews: w/c 22 November 2021

Start date: As soon as practical

The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues. In April 2019, the Centre opened its Centre of Excellence located in King’s Cross.

The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

There has never been such a growth in demand on mental health support for children and families. At the Anna Freud Centre, we are preparing to develop a strategy that will help us to build our growing role in meeting this demand.

This means doing things differently. We know that our people are our greatest asset, and we want their voice to help shape our strategy and to develop a more inclusive and agile culture.

This calls for an exceptional lead in internal communications. Your job will be to ensure staff are aware of and engaged in the process of change. You will help develop incisive communications that will cut through busy email traffic. You will have a razor-sharp editorial eye; a strategic mindset and an operational approach. You will be able to integrate internal communications across a range of internal channels. You will be both creative and practical and understand how to demonstrate success through the use of analytics.

You will be joining as we develop our comprehensive Equity, Diversity and Inclusion (EDI) strategy, one of a series of initiatives to pave the way for our future as we extend our reach to all communities. 

If you have the skills, and if you are committed to transparency and improving the working experience of staff and helping transform children and families’ mental health in the UK, do not hesitate. Get in touch. We want to hear from you.

Please email Recruitment if you require assistance or experience difficulties in applying. Please note all our posts require candidates to have the Right to Work in the UK at the time of applying and we do not hold a sponsorship licence. 

Contract duration
Permanent.

Closing date for applications
Midday (12pm), Monday 1 November 2021.

Notification of interview
Shortlisted applicants will be notified no later than Thursday 4 November 2021.
Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews
Interviews will be held on Thursday 11 November 2021.

How to apply
For more information about this role and to apply, please go to our vacancies page.
We are unable to accept CVs and kindly request no contact from agencies.

My Care My Way

My Care My Way (MCMW) is an innovative way of working with people over the age of 65 with complex needs and conditions. The person is at the centre of holistic care planning across organisations such as health, social care and the voluntary sector. This way of working is a more coordinated, consistent way of providing care for people over 65 with long term conditions in West London and requires people with commitment and passion to work with older people. My Care My Way has been created following intensive work with professionals, patients and the voluntary sector to create a model of care rooted in evidence and designed to meet local needs.

Patients are at the heart of the model, and are working in partnership with professionals, supported by a dedicated integrated care team. All involved, including the person and their carer, will design care plans together to keep the person well for as long as possible and to achieve outcomes that they identify.

My Care My Way delivers more consistent care for patients at their GP practice, within two multi-functional Integrated Care Hubs in the locality, or within their homes.

Role Summary

The Health and Social Care Assistant (HSCA) role offers an exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

The vision for this role is aspirational, in that it aims to bring together over time duties that are carried out by Health Care Assistants, Social Care Trusted Assessors, Navigators, and other disciplines. The post holder will also be equipped to provide low level mental health support. There is an emphasis on promoting independence and supporting patients to adopt self-care approaches, by linking them in with voluntary sector services based on their long term conditions, interests and preferences.

**Please note, this role may involve working some Out of Hours shifts, covering evenings and weekends**

(37.5 hours per week, Mon-Fri).

To apply:

Please email a CV and supporting statement (that addresses all the essential criteria) to our Recruitment dept. Contact details may be found on our site. CVs submitted without a supporting statement will not be considered. You may also apply via Charity Job. Due to the volume of applications we will only be able to respond to shortlisted candidates.

Recruitment is on a rolling basis until all vacancies are filled. 

Authority: Apasen

Department / Division: HOME & COMMUNITY SERVICES REDBRIDGE

Post Reference No: HCS/LBR/CC/421

Responsible To: Project Manager

Job Title: Care Coordinator

Grade / Salary Range: G1: £23,628 to 26,698k p/a (subject to experience) 

JOB PURPOSE

Under the direction of the Home & Community Services Project Manager, assist in the provision of a range of domiciliary services to children and adult within their own homes, that meets national Minimum Standards for Domiciliary Care. To manage the day to day service to service users, within locality, meeting policy objectives and statutory requirements. This will include the provision of service user support and supervision to staff.

KEY AREAS

1. Service Users
2. Staff Supervision
3. Quality Monitoring
4. Liaison
5. Administration
6. Miscellaneous

MAIN DUTIES AND RESPONSIBILITIES

1. Service Users:
   1. Assessing and processing referrals for new care packages
   2. Accepting and processing changes and amendments to existing care packages
   3. Assigning care workers to service users in line with the standards, processes and requirements of the organisation
   4. Working with other members of the team to ensure high quality service provision
   5. Maintaining a good level of communication with all relevant parties involved in the provision of service users’ care
   6. Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure changes are reflected as soon as possible on the rostering system.
   7. Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity. Prepared to go out on care calls when required whether as part of a package or in an emergency.
   8. The monitoring and implementation of service standards for the company. Ensure detailed records and documentation are maintained of all activities as required by company standards.
   9. To co-ordinate the carer team by providing line management support and supervision. Provide support also through timely provision of details of care and directions for travel to service users’ home. To monitor overall Home & Community Services staffing levels and to motivate staff, ensuring an appropriate skill mix within the team. Ensure all supervision targets, e.g. spot checks, one-to-one meetings, etc are met.
   10. Ensure that work undertaken is conducted in a manner which is safe to staff and service users.
   11. Ensure that services provided are sensitive to the differing cultural needs, and promote ethnically sensitive practices.
   12. Assist in identifying potential problems with service users or within their homes, which may put staff at risk and ensure any issues are fed back to the Manager, the Assessment Team and any other member of staff responsible for the delivery of services.
   13. To investigate minor complaints as directed by the Manager in line with service procedures. 
2. Staff Supervision and Development
   1. Organise and deploy staff by arranging efficient programmes of work within a locality, consulting as appropriate with Manager.
   2. In liaison with the Manager, ensure staffs have a workload related to their skills, experience and level of responsibility.
   3. Undertake staff supervision (and Performance Review and Development meetings) within a locality to ensure that duties are performed in line with service objectives and procedures.
   4. To participate in the recruitment and selection process as required.
   5. Ensure that staff act in accordance within statutory requirements, as well as company policies and procedures. Identify team developmental and training needs and oversee the provision of training as required with support and guidance with the Team and Training Manager.
   6. To initiate the absence management procedures, including conducting return to work interviews.
   7. To assist and participate in induction training, as required under the direction of the Manager.
   8. To undertake NVQ assessments, including attendance on relevant training and/or development programmes.
   9. To arrange and conduct team meetings as required, contributing to an effective system of communication and updating staff on changes to procedures/policy.
   10. Supervise operational team in the absence or direction of the Manager. Routinely observe and monitor the operational team and senior care staff. 
3. Quality Monitoring
   1. Under the direction of the Manager assist in the quality monitoring processes, undertaking visits as required, in line with procedures and assist in maintaining health and safety records/risk assessments.
   2. At the request of the Manager, follow up any concerns arising from quality visits or problems with private sector providers and ensure initial action is taken.
   3. Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures. Ensure Service Users reviews are conducted and documented. Maintain complaints and compliments file. Provide excellent customer care. Home & Community Services 
   4. Ensuring the quality of service always taken as the highest priority. Assisting the manger to uphold standard of excellent practice.
   5. Working closely with the Field Care Supervisor and Quality Monitoring Officer to improve the shortfalls in the standard of work.
4. Liaison
   1. Liaise with relatives, carers, volunteers, private and voluntary sector staff, Assessment Teams, Brokerage, Health staff, and other internal/external departments as required to ensure appropriate delivery of services
5. Administration
   1. To be responsible for checking and authorising time sheets and payment / travel claims for staff.
   2. To authorise annual leave for staff working within the locality whilst ensuring adequate cover is maintained.
   3. Ensure accurate and up to date records are maintained, as required by National Minimum Standards and other policy/procedures.
   4. Assist in the collection and collation of Management information.
   5. Ensure that invoices are submitted accurately and reflecting the number of hours provided and purchased and authorise payments and budgets. 
6. Miscellaneous
   1. Attend meetings, briefings, case conferences and training courses, as directed by the Manager.
   2. To undertake such other duties and responsibilities of an equivalent nature, as may be determined by the postholder’s supervisor from time to time, in consultation with the postholder.
   3. The post holder’s duties must at all times be carried out in compliance with the organisation Equal Opportunities Policy and other policies designed to protect employees or service users from harassment.
   4. Take reasonable care of the health and safety of self, other persons and resources whilst at work.
   5. Co-operate with management of the Service as far as is necessary to enable the responsibilities placed upon the Service under the Health and Safety at Work Act to be performed, eg operate safe working practices.
   6. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards service users or employees, including those who may be for example from minority ethnic communities, women, disabled or older people. The postholder should also counteract such practice or behaviour by challenging or reporting it.
   7. Carry out any other duties reasonably required of the post. 

PERSON SPECIFICATION 

Relevant Criteria

• E- Essential
• D- Desirable

1. Relevant Experience
   • At least two years' experience in a care coordinating capacity in domiciliary care within the previous five years. E
   • Minimum of 2 years’ experience of management organisation of tasks, liaison meetings, managing resources etc., including operating administration procedures, e.g. rotas. E
   • Experience in a supervisory role. D
   • Experience of dealing with people in a negotiating/facilitating role. D
2. Education and Training Attainments
   • ​​NVQ Level III in Administration/ Care management or commitment to undertake within reasonable timescales. E
   • A standard of literacy and numeracy in order to prepare written correspondence, maintain records, analyse information and prepare reports. E
   • Relevant courses on Risk Assessment (Level 3) and Movement and Handling training. D
   • Relevant courses on Health and Safety training including Safeguarding of vulnerable adults and children. E
3. General and Special Knowledge
   •  Knowledge and understanding of the differing physical, psychological and social needs pertaining to the specific user. D
   • An awareness of equality issues and their implications in this work setting. D
   • An awareness of and commitment to implementing health and safety requirements relevant to the community setting. E
   • General knowledge of legislation and Government guidelines including CQC and National Minimum Standards for Domiciliary Care. E
   • A knowledge of the services of other agencies, i.e. Health and voluntary organisations. D 
4. Skills and Abilities
   • Ability to communicate both verbally and in writing with carers, service users, their families and other agencies. E
   • Ability to contribute to and encourage team work and to maintain high standards of work within a busy environment. E
   • Ability to assess/analyse information and take appropriate action. E
   • Ability to assess situations and make appropriate decisions. D
   • Ability to deploy resources effectively and contribute to effective budget management. D
   • Ability to supervise staff, the delegation and monitoring of work and identifying and implementing their training and development needs. D
   • Interpersonal skills to lead and motivate the staff team. D
   • Ability to collate information and present orally or in written form. D
   • Ability to maintain management systems and procedures, particularly those which evaluate and develop service provision and staff performance. D
5. Any Additional Factors
   • Ability to work flexible/unsociable hours on occasional weekends bank holidays and evenings. E
   • Willingness to be flexible and responsive to change. E
   • Ability to attend meetings and reviews. E
   • Willingness to continue further training and development and contribute to a Personal Development Plan. D
   • Ability to travel as required in the post using either public or own transport for which the relevant allowance will be paid. (Adjustments can be made for applicants with a disability). D
6. Other Work Requirements 
   • Please note that a conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. 

The Active Wellbeing Society (TAWS) are a community benefit society and cooperative, based in Birmingham, working to tackle inequality and promote community wellbeing. Our work with communities cuts across a wide range of policy agendas – from health and social care to transport and planning, community cohesion to climate action, jobs and skills to physical activity – and is increasingly recognised nationally as demonstrating best practice in reaching and supporting those from our most disadvantaged communities and achieving significant system and behaviour change.

As Communications Lead (Funding & Strategy Team) your role will be to help raise the profile of The Active Wellbeing Society with key strategic audiences, including through media engagement. You will have a proven track record of engaging with the media and high-profile stakeholders, working proactively to share stories and influence change across a wide range of policy areas.

Note from the hiring manager 'This role is suited to someone with a passion from tackling inequality and promoting community wellbeing, and a keen understanding of the social and political landscape in which we operate'.

MAIN RESPONSIBILITIES OF THE ROLE

1. Build and maintain rapport and positive relationships with members of the media (local and national), drafting press releases, and responding to media requests

2. Act as our first point of contact for journalists and provide a professional, flexible and responsive service to the media

3. Support the organisations wider engagement strategy and working across departments to engage with key audiences

4. Oversee the development of our media strategy, identifying opportunities to promote and share stories

5. Maintain an in-depth, up-to-date knowledge of key issues and policies relevant to our work, including emergent thinking across wellbeing, community development, health and tackling inequality

6. Monitor national, regional and local trends, news and opportunities and provide regular internal briefings, making sure emerging issues are part of our thinking

7. Support and brief the senior leadership team in relation to policy positions and responses, and identify influencing opportunities

8. Draft and develop policy materials including briefings, documents, letters, reports and key messages, and ensure consistency of communication in organisational policy and public affairs messaging

9. Work with our marketing team to support digital content that engages strategic audiences and is aligned with our key messaging

10.Build our organisational profile with key strategic audiences online through social media engagement and content creation

11. Produce blog articles, reports, newsletters, and presentations, using appropriate design software

12. Work with the marketing team to maintain and update an organisational media library (photos, videos, stories and audio) in line with data protection/consent, including capturing/recording media where necessary

EXPERIENCE & KNOWLEDGE

1. Proven track record of proactively engaging with the media, in public relations/journalism

2. Experience of collaborating on or managing media projects to generate positive media coverage

3. A strong understanding of how the media works and what makes a good story

4. Strong knowledge of key policy areas relevant to our work, including understanding the barriers faced by our communities

5. Proven ability to assimilate new issues and areas quickly and make connections between different areas of policy and practice, to initiate and frame new agendas

6. A passion for tackling inequalities and promoting community wellbeing – and a strong understanding of the social and political landscape we operate in

7. Skilled at summarising complex ideas in writing – and ability to write, review and edit copy to a high standard

8. Experience in managing relationships with influential stakeholders both external (e.g., politicians, government officials and members of the press) and internal.

9. Experience of using social media in a professional context

10. Creative skills and a good idea for design (experience of using design software desirable)

11. Experience of working proactively, working on own initiative and as part of a team.

STAFF BENEFITS

• Nest Pension – 8% employer contribution - 3 % employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day)
• Death in Service – x4 your salary paid to beneficiary.
• Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days
• Flexible working
• Hybrid working options
• Bring your own device - £20 towards your phone bill monthly
• Fantastic volunteering opportunities within TAWS every month

Successful applicants will be required to be DBS checked prior to starting.

Closing date: 25th October 2021

Due to the high numbers of applications we received for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP

Interview date: wk comm 1st November 2021

Marketing and Communications Executive

Full-time, with part-time (4 days and/or term-time) considered for the right candidate

About Challenge Partners

Who we are: Challenge Partners is a practitioner-led education charity that enables collaboration and challenge between schools to enhance the life chances of all children, especially the most disadvantaged.

How we do it: The Challenge Partners central team works closely with school leaders and other education professionals to facilitate a variety of programmes and networks for schools in our partnership. We ensure the knowledge and skills of the best in our network are available to everyone, reducing the variability in education provision whilst improving the performance of all schools, leaders, and pupils in the partnership.

Our team: We are a small, but growing, team of around 25 people. We are dedicated to working hard for our schools whilst enjoying what we do and who we work with. You will be working in a friendly and dynamic group with backgrounds in education, the wider social enterprise and charity sector, and the corporate world. The majority of roles are school-facing, and team members work closely with leaders in our schools to generate and refine ideas and create maximum value for the network.

Job purpose

This is an exciting role in which you will work closely with our Network Development Team to devise, implement and monitor communications and marketing activities and assets to further enhance our profile and reach, and substantially increase subscriptions to Challenge Partners.

Reporting to the Head of Knowledge Exchange and Engagement - who leads our communications activity - you will also contribute to our wider communications and engagement activities; events and publications; and work to spread excellent practice across schools and trusts in our network and beyond through our digital knowledge exchange programme.

To fulfil this role, we are looking for a proactive, highly-organised and personable individual, with two years’ or more experience in digital marketing and communications, who is able to take the lead on exciting projects including the redesign of our website and production of our annual report.

Key responsibilities This is a varied role and on any one day you could be planning digital marketing campaigns, writing for social media, filming at events, monitoring our engagement, writing for our website, or project managing key marketing activity.

Responsibilities include:

Communications and marketing for growth and influence: you will plan and deliver campaigns, create and curate content; monitor and evaluate campaigns using Google Analytics, social media analytics and other key metrics.

Enhancing our brand and communications activity: project manage redevelopment of our website; ensure all customer-facing communications are branded to a high standard and uphold our house style; coordinate external communications across Challenge Partners; train and advise other team members on areas of communications such as: tweeting, filming videos and crafting engaging emails.

Events and publications: project manage production or our Annual Impact Report, working with designers and co-ordinating content; promote national network events including National Conference.

Knowledge exchange: film and edit video; help to write, design and distribute our partnership e email newsletter.

Other responsibilities as required: all Challenge Partners staff are expected and encouraged to work collaboratively on projects outside their immediate areas of responsibility throughout the year.

Person Specification

At least two years’ experience in marketing and communications. Specific skills and attitudes we are looking for include:

• Creativity and excellent written and oral communication skills and an ability to write for different audiences
• Experience in website content management, social media, and other marketing/external communications
• Digital marketing expertise including use of Google Adwords and Analytics
• Project management experience
• A can-do attitude and ability to prioritise effectively to meet competing demands, through organisation and time management
• Outstanding attention to detail, and pride in your work
• An ability to edit marketing leaflets and images to promote our work, designs skills would be a bonus
• High computer literacy, with experience of using software including: G-Suite, Microsoft Office, Adobe Photoshop/Premier Elements or similar, Mailchimp

• Experience of Salesforce would be an advantage
• The ability to deal with people diplomatically at all levels, building a rapport
• A passion for education, and desire to make a difference

Personal Characteristics:

Our team is very important to us, and we are looking for someone who shares our key values:

● Excellence- we are always looking for ways to improve because we are determined to achieve the best for every child, teacher and leader.

● Equity- we treat each other fairly, with trust, care and respect. We seek the best for every child, and know that those who have the least, need our combined expertise the most.

● Courageous leadership- we speak up and take responsibility for all children, making sure that we do not harm others in doing our best for our own schools

● Challenge- We expect the best of ourselves and each other, and value challenge which helps us improve

● Collaboration- We listen to, share with and learn from each other, developing our practice together so that every child benefits from our combined wisdom and creativity

● Innovation- We use and generate research, we innovate with discipline and evaluate intelligently in pursuit of better outcomes for all children, especially the most disadvantaged.

Benefits of working for Challenge Partners

● 25 days of paid holiday per year

● An employer contributed pension - matched up to 5% of your own contribution

● Private health insurance

● Flexible working hours, involving remote and office work

● A supportive and friendly team

● A chance to make a real difference to educational outcomes

Salary

Salary £23,000 -  £27,500

How to apply and our recruitment process

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Applications are welcomed from individuals who would like to work part-time (minimum 4 days a week), term-time, job-share, flexibly or on secondment.

If you would like to be a part of our team, then please apply via Charity Job no later than midnight on Tuesday 2 November providing:

● A CV of no more than two pages which includes your current salary

● A statement of no more than two pages demonstrating how you meet the requirements of the role and the person specification

Please note that we will disregard your application if we do not receive a CV and role-specific cover letter.

Appointment will be dependent on receipt of satisfactory references and completing a DBS check.

Please state in your covering statement whether you wish to apply full-time, part-time, job-share, flexible working or on secondment.

Next Steps:

Shortlisted candidates will be invited to telephone interviews on Friday 5 November.

Successful candidates will then be invited to final interviews on Tuesday 9 November.

You should also notify us if you have any issues with the proposed timeline.

About us

The Hospice Charity Partnership, formed of Birmingham St Mary’s and John Taylor Hospices, provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support – when, where and how they need it.

About the role

Are you a creative and innovative communicator with a good knowledge of PR, excellent written and verbal skills, and a talent for graphic design? If so, we have a fantastic opportunity for you to join our team as Communications & Marketing Officer!

This role will see you working as part of a small but busy team, delivering all hospice clinical and corporate marketing and communications activity. You will have excellent knowledge of social media platforms including Facebook, Twitter, LinkedIn and Instagram. You will be confident in email marketing and have experience of campaign management – including monitoring and analysing to report impact and drive future activity.

You will be a proactive communicator who takes the initiative, is able to prioritise and has a proven ability to meet tight deadlines. Reporting directly to the Head of Communications & Marketing, you will need to build and maintain good relationships with all internal stakeholders as well as develop relationships with external contacts from the local healthcare community, local press and media, and external suppliers.

With a solid background in copy creation, you’ll be responsible for sourcing and producing engaging and inspiring content to be shared across various internal and external channels, as well as working closely with your clinical and corporate colleagues to support them in sharing important messages to their audiences.

Experience in the non-profit sector is not essential, as we’ll provide a comprehensive induction programme and ongoing peer support.

For further information about this role please email Louise Allen, Head of Communications & Marketing.

Closing date: Monday 8th November 2021

Interview date: w/c 15th November 2021 

The Hospice Charity Partnership is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

Do you have experience in the care sector and the passion and drive to set up a community business in Southmead, Bristol?

In this exciting new role you will have the opportunity to develop and deliver our new Care Connect service, matching care-seekers with carers/support workers.

About you

• You are looking for a new role which is exciting and innovative, helping to improve the care system in Bristol to give people more choice
• You will have experience of working holistically, on a one-to-one basis, with individuals with biopsychosocial health problems.
• Whilst we aim to recruit a candidate with experience of line management, we would consider applicants with a strong background in 1:1 support work with the skills, aptitude and potential to step up to management.
• You will have exceptional inter-personal skills, with experience of and enthusiasm for supporting people using a person-centred approach
• You will have experience of successfully developing and managing collaborative community-based health and wellbeing interventions, including successfully achieving targets, producing reports and working to deadlines
• You will have excellent IT, organisation, problem solving and project management skills
• You will embody our values of: Positivity – Integrity – Excellence – Welcoming – Entrepreneurial

About us

We’re Southmead Development Trust, a charity made up of staff, volunteers and residents who work together to achieve our vision of a thriving community. We improve health, wellbeing, local pride, and employment. We bring business and investment to the area.

We partner with many, influence the future, and deliver world class services. We have a number of significant partnerships within our delivery of Health & Wellbeing services. We are piloting an innovative project with Adult Social Care which seeks to provide an individualised service by using our social prescribing and volunteer coordination expertise. This new Care Connect Southmead service will carefully match people in need of care and support with people who can provide this support, working on a self-employed or directly employed basis. This model increases the capacity of the community to meet care needs in a person-centred way, so individuals can feel their needs are being met safely and comfortably. The development of Introductory Services is part of a larger, city-wide strategic approach to developing community-owned and led services that help to fill care gaps, relieve pressure on the regulated care market and create new, local employment opportunities. This role will work pro-actively with the partnership group to further this approach.