Caring services communications lead jobs

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 25th January, 11.59 pm UK time. 

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

​About the team​

The Communications team at Impetus is a small, friendly, creative team that punches above its weight. Sitting alongside our brilliant Policy colleagues within the wider Public Affairs team we are passionate about communicating Impetus’ work with clarity, in a way that resonates with our audiences, and increases our influence and impact.

Aspiring to be a ‘digital first’ organisation, we spend time keeping up with digital communications trends to improve our efficiency and help us produce and optimise engaging, cutting-edge content. 

​

About this role

We’re looking someone who can support the team to maintain our strong online presence by delivering engaging, creative digital content. This role is about collaborating with colleagues, applying your knowledge of digital platforms, and actively developing your skills to keep pace with emerging trends.

Based in our busy Communications team, you will be responsible for creating compelling and engaging online copy for a range of platforms, as well as managing and growing our social media communities to amplify our brand, working across the organisation, for example:

• Supporting our Philanthropy team to engage donors in our work and through our series of events.
• Helping our Policy team to increase the knowledge of their recommendations for change among opinion formers and decision makers through social media.
• Working directly with the Investment team and our portfolio partners to gather and share their insights and stories.

Day-to-day you might be writing and repurposing blog content for our online channels, working with our Creative Content Officer and Media and Communications Officer producing multi-media content to support our events programme, or using insights and data to keep our digital content relevant and our audiences engaged.

We are looking for someone creative and driven, who shares our ambition and can help keep us on top of emerging digital trends.

You’ll know your way around social media platforms including X / Twitter and LinkedIn and tools like and Hootsuite and Google Analytics. You will also be able to produce excellent written content for an online audience including social media posts and blogs, with scope to grow within the role over time.

This is an exciting time to join a rapidly growing organisation. We’ll give you creative freedom within a clear brand framework. And your work will have a tangible impact on tackling the barriers that hold back young people from disadvantaged backgrounds.

​Key responsibilities

• Writing clear, concise and engaging copy for a variety of online platforms including social media, blogs, websites and email marketing.
• Supporting the Senior Communications Manager to manage our online brand, including how people interact with and interpret our work, by creating and scheduling content for social media and digital platforms using agreed templates and tone of voice.
• Liaising closely with our Creative Content Officer and Media and Communications Officer to produce compelling multi-media products that can be used across our platforms.
• Maintaining accurate records and trackers for posts, engagement data, and campaign timelines.
• Supporting the Communications team by preparing materials for events and online campaigns.
• Monitoring and optimising our digital channels, ensuring content is consistently high-quality, well structured, on brand and performing at its best. 
• Using data and feedback to improve content quality and relevance.
• Collaborating with colleagues across teams to ensure consistency and timely delivery of our digital communications content.
• Assisting the Head of Communications in the development, implementation and monitoring of our internal communications strategy, including our regular staff newsletter.
• Working with our portfolio partners and the Investment team to gather and share their insights and stories.
• Escalating risks or delays early, providing clear context and options.
• Applying inclusive language and accessibility standards in all content.
• Actively seeking opportunities to learn about new digital tools and trends. 

​Person specification

​Essential​

• A highly developed understanding of online platforms and social media algorithms.
• Experience creating accurate, engaging content for online platforms.
• Experience of working with social media platforms e.g. LinkedIn and X, and tools e.g. Hootsuite and Google Analytics.
• A track record of writing concise and engaging content that resonates with the target audience and presents complex subjects in a clear and compelling way.
• Ability to adapt content strategies to meet the changing needs of the audience and the platform.
• Experience of using data and insights to optimise content, engagement and grow followers.
• Demonstrably up to date with emerging digital trends and an interest in online community building.
• Ability to follow agreed processes, templates, and brand guidelines.
• Strong organisational skills to plan and sequence tasks effectively.
• Attention to detail and commitment to delivering work to agreed standards.
• A willingness to learn and adapt to new tools and approaches.
• Collaborative approach, building positive relationships within the team.
• Commitment to Impetus’ mission and values, including equality, diversity, and inclusion. 

Desirable​

• Experience in video / film production and optimising video content for online platforms.
• Experience of commissioning content and working in close collaboration with agencies and/or freelancers.
• Experience / knowledge of website management and CMS, email marketing platforms, project management software and digital ad platforms.
• An interest in the education and / or youth employment policy landscape.
• An interest in the UK youth and / or charity sectors. ​

​

​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

​

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

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How to apply

Please click on the "Apply for this job" button.​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Sunday 8th February 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on Thursday 19th February 2026.​

2nd Interviews will take place on w/c 23rd February 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

​

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

About The Migraine Trust 

The Migraine Trust is dedicated to helping people affected by migraine. We are the only UK migraine charity providing information and support, campaigning for awareness and change, and funding and promoting research. 

One in seven people in the UK live with migraine, and this complex and debilitating neurological disorder significantly affects their lives. We have been leading and bringing the migraine community together to change this since 1965. 

Every year we support millions of people through our website and support services on all aspects of migraine and for help in managing it at work, in education, and in accessing healthcare. We campaign for increased awareness and understanding of migraine, and national policy change to improve the lives of people who get it. We have funded over 140 medical research projects and hold an international symposium every two years to bring together the world’s leading experts on migraine. 

About the role 

We're looking for a proactive and organised Communications Assistant to support the delivery of our communications activity across digital channels, media, and campaigns. You’ll play an important role in helping us engage people affected by migraine, amplify our voice, and raise awareness of our impact. 

Working as part of our small team, you’ll have the opportunity to support activities across the charity including our fundraising, promoting our support services and helping tackle misunderstanding about what it means to live with migraine. We’re looking for an organised person with good writing skills and the ability to manage a varied workload. You’ll have the opportunity to learn about different aspects of communications and get involved in a wide range of projects. You will have demonstratable knowledge or experience of working in communications.

Key responsibilities 

• Take an active role in the planning, creation and scheduling of engaging content for our social media, website and email newsletters 

• Create images and edit videos using programmes such as Canva

• Monitor and respond to enquiries via social and email inboxes

• Help keep our website up to date 

• Assist with planning and delivering awareness campaigns 

• Support media and press activity including updating press lists 

• Help collect and share stories from people with lived experience of migraine 

• Keep our database up to date assisting with the management of records

• Support with the creation of publications and other materials

• Work closely with teams including Fundraising to support activity across the organisation

• Track performance data including website and social media and prepare reports when required

• Provide administrative support to the Communications Team where needed 

Person Specification 

Essential 

• Excellent writing skills 

• Creative with an eye for design to create engaging content for diverse audiences and platforms, including social media, website and newsletters

• Experience of growing and improving a professional social media account

• Familiarity with digital communications including website content, social media and email creation

• Good attention to detail and organisational skills 

• A proactive, flexible attitude and willingness to learn 

• Interest in health, disability, or nonprofit communications 

• Able to manage a varied workload and meet deadlines

Desirable 

• Experience using a website CMS (e.g. WordPress) 

• Experience of adhering to brand guidelines

• Experience with basic video editing

• Familiarity with tools like Canva, Buffer/Hootsuite, Mailchimp or similar 

• Competency with working with a database

• Experience working with people with lived experience or patient communities 

If you wish to apply, please submit your current CV and cover letter by 5pm on Friday 23rd January. Interviews will be week commencing 2nd February. When writing your cover letter, please ensure that you provide specific examples to demonstrate your competencies, achievements and skills addressing the specific criteria set out. 

Location: Office-based (currently Bethnal Green, likely to be Euston from Sept 2026) with some home working.

Salary/job band: £56,463 (for 36 hrs) or PTE

Team: Fundraising & Communications

Contract type: Permanent

Hours: 28-36 hrs per week

Reports to: Director

Line manages: Fundraising co-managers, communications manager

Purpose of role

To plan and oversee QSA’s income generation and communications work. To strategically support the success of QSA as part of the leadership team.

Role overview

This is a linchpin role for QSA. We are looking for a hard-working, experienced and creative fundraiser. Our head of fundraising & communications oversees all of our income generation portfolio, including charitable trusts, public bodies, individual giving, and fundraising events.

Above all, we are looking for a candidate who believes in QSA’s mission and values, who can convey this passion through our fundraising and communications. 

We recognise that the current fundraising climate is challenging. As a charity, we have a sizable and engaged network of supporters and an excellent reputation for delivering innovative services.

The head of fundraising & communications is also responsible for overseeing QSA’s communications output, ensuring we build great relationships and successfully share our impact, stories and expertise across a variety of channels.

This is an exciting opportunity to build up a broad experience base in communications. Our approach to this work is centred in an ethical storytelling mindset. Our work has a national profile and we’re keen to maintain our reputation and our media presence.

Our head of fundraising & communications will also join the leadership team, working closely with the head of finance, the head of services and the director. This is a tight knit group with the purpose of supporting the longer term and strategic work of QSA.

You will be welcomed into a wider team at QSA that is enthusiastic, expert, and highly committed to social justice. We are proud of our ability to collaborate successfully and to celebrate one another’s success.

About Quaker Social Action (QSA)

Quaker Social Action’s mission is twofold. We enable people on low incomes to seek solutions to the issues affecting their lives. We listen and respond to the needs of communities and run practical, sustainable and collaborative projects.

Secondly, we share our learning where we see the potential to bring benefit to communities outside of our own – by running professional training, and by speaking truth to power to seek structural change.

Our services include crisis support for those unable to afford funerals; practical support for people experiencing homelessness, such as a mobile library and a community kitchen space; and free mindfulness and wellbeing programmes.

QSA has a rich 150-year history with roots in the Quaker movement. Our work is still guided by Quaker values like Truth and Justice, and we are proud of our place within the Quaker community. At the same time, there is nothing religious about our work: our services, jobs and volunteering roles are open to all.

“The advice and support was beyond beneficial. As a family we were just above the threshold for getting any financial support and at a very difficult time already, money worries was the last thing we needed.”   

- Down to Earth funeral costs helpline caller

Duties & responsibilities

Income generation

1. To design and develop a fundraising strategy for QSA, incorporating a wide range of approaches, including statutory sources, charitable trusts, individual donations, legacies, earned income from training, and event fundraising.
2. To set clear targets based on previous trends, and realistic aspirations for growth.
3. To ensure all fundraising activity sits within the required legislative framework and complies with best practice, especially regarding donor consent.
4. To ensure accurate financial information is presented within fundraising materials.
5. To ensure that QSA fundraising applications are supported by up-to-date evidence of need, gained from relevant research and policy developments.
6. To ensure that QSA fundraising applications are supported by up-to-date evidence of impact, gained from internal monitoring systems.
7. To identify and lead major funding applications.
8. To build strong and warm relationships with funders and donors of QSA.
9. To ensure QSA is compliant with all grants and contracts and provides accurate and timely monitoring reports back to funders.
10. To ensure that project teams are aware of funders supporting their work and are clear what targets or commitments are in place with these funders, including reporting requirements.

Communications, marketing, media, brand, digital

1. To design and develop a communications and marketing strategy for QSA, incorporating a wide range of approaches across a number of appropriate channels and platforms.
2. To understand best practice in charity communications and marketing and use this to promote the work of QSA.
3. To manage QSA’s approach to reputational risk through our communications output.
4. To oversee the development of the content, structure and key messages of QSA’s online communications channels; specifically our website, email marketing and varied social media platforms.
5. To oversee the digital marketing development of QSA, ensuring we have clear systems and protocols to analyse, track, measure and review our output.
6. To understand the benefit of and risks of using AI in our fundraising and comms output and to be part of the strategic leadership around emerging best practice.  
7. To oversee diverse and evolving ways to communicate, using podcasts, videos, data, photos as well as high quality copy.
8. To oversee media relations and protocols for media engagement for QSA.
9. To develop proactive and strategic communications responses very quickly or under pressure to manage situations of risk or opportunity for QSA.
10. To oversee and develop the QSA brand, ensuring it communicates our core purpose and is consistent with our values.
11. To oversee our duty of care to our participants who share their stories, ensuring we approach this with due care, sensitivity and respect for their autonomy, and that we have sufficient safeguards in place to be attentive to their wellbeing.

Leadership

1. To work collaboratively with the leadership team to support the strategic development of QSA. To provide materials that support QSA’s trustees to undertake their governance tasks.
2. To work alongside the head of finance to provide accurate and timely quarterly reports for the trustees’ finance & fundraising committee.
3. With the head of finance, to be responsible for regular reconciliation of finance and fundraising records and for annual audit processes.
4. To work alongside leadership colleagues in all operational matters. To offer ideas for service development, to identify resource needs, and to share strategies to support team wellbeing.  

Organisational requirements

1. To work within, and actively promote, the policies and procedures of QSA.
2. Any other duties as appropriate to the role, as agreed by the QSA director. 

“I feel the service from these marvellous book fans and their very committed, caring staff are an essential…I use them twice a week every week. Please may they continue.”   

- Visitor to Turn a Corner mobile library for people experiencing homelessness.

Person specification

Experience

1. Significant experience of charity fundraising from a wide range of sources, especially charitable trusts and individual donors. 
2. Experience of communications activities/digital development is highly desirable.

Skills

1. Ability to write creative and engaging copy for a range of different audiences.
2. Ability to build excellent collaborative working relationships with a wide range of people; including within the close-knit QSA team, external partners, funders and QSA supporters. 

Knowledge

1. Knowledge of differing funding streams suitable for an anti-poverty charity – i.e. trusts, statutory sources, corporate support, individuals, legacies.
2. Knowledge of a range of communications channels and platforms and of the best ways for a charity to utilise these.
3. Knowledge of technology, including AI, as a way of furthering reach and impact. 

Personal Qualities

1. Exceptional ability to prioritise workload and accurately deliver work to deadline.
2. Demonstrates inner resilience, and ambition to deliver work of the highest standard.
3. Ability to be flexible and have a ‘hands-on’ attitude when required.
4. Commitment to and understanding of the role of equity, diversity and inclusion, in the workplace and in service provision.
5. A willingness to work within a Quaker ethos, as clarified by the mission of QSA.

Main terms and conditions of employment

1. QSA uses the local government pay scales for salaries. Your salary will be on NJC scale point 41-44, which starts at £56,463 (including London weighting) for a full-time/36 hours post. All appointments are made at bottom of scale. 
2. This is a permanent position.
3. This post can be offered as a role to be worked between four and five days per week, so 28 hours to 36 hours per week. We pride ourselves on our flexible working practices.
4. Leave entitlement for a full-time post is 25 days per year, plus 8 bank holidays, with the leave year running from January to December. This increases by 2 days after 3 years of service and a further 3 days after 5 years of service. QSA closes between Christmas and New Year and days falling within this period are not taken from your leave entitlement.
5. QSA pays an additional 6% of salary into the QSA group personal pension, with a 2% staff contributory element.
6. We have probationary periods of six months and the period of notice is 1 week during the probationary period and 8 weeks on its completion.
7. QSA has a union recognition agreement with Unite although staff are welcome to join any trade union or none.
8. This is a hybrid role. We see the benefits of being in the office with colleagues on a regular basis, and consider 2-3 days per week in person to be ideal for this role.
9. The successful candidate will be required to obtain a basic DBS check. The Rehabilitation of Offenders Act applies.
10.  

“It was what I was looking for. The way they deliver the sessions makes it feel inclusive and non-judgemental. Participating online, the energy felt tranquil.”

- Audrey, online attendee of our This Way Up mindfulness and coaching course

Being a diverse and inclusive organisation is very important to us. We’re particularly focused on three elements of this: lived experience of poverty; race & heritage; and disability.  We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences.

We hope that you find this job pack and our recruitment process clear and welcoming. Please let us know if this is not the case. We want to do recruitment well and feedback really helps.

Thank you for your interest in this role.

��Contract Type: Permanent

⏰Hours: 37.5 hours per week

��Salary: Starting from £24,523.79 (increasing upon completion of competencies)

What's in it for You? ✨

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

· Financial Reward: �� Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition

• Health and Wellness: �� Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
• Work-Life Balance: �� An additional day for your Birthday, enjoy a set schedule and competitive family-friendly benefits
• Career Development: ��Paid training, opportunities for accredited training agreements, and potential for career progression

The Brief ��

This isn’t cold calling— you’ll have the opportunity to support people during their time of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters.

We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions.

Your journey begins on 2nd March 2026, with a minimum of 4 weeks onsite training (Monday to Friday, 8AM–4PM). Following a further 5 months employment onsite, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Shifts for this role are between 8AM and 8PM, with an alternative Saturday shift (no Sunday working), offering a schedule that fits your lifestyle. 

Apply now to join a contact centre with a difference and start making a positive impact today!

Please note that this vacancy is a fixed-term contract until May 2026, with the possibility of extension.

Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively.
We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care.
We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.
The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 21st January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

Job Title: Marketing and Communications Manager (Maternity Cover)

Reporting To: Director of Fundraising

Line Management: This post has no line management responsibilities

Salary: £35,000 - £37,000 (FTE), pro-rata for part time hours

Hours: 28 hours per week, working pattern to be agreed

Contract: 14 months

Location: Currently one day in the office in Kings Cross N1 9LG (Tuesdays)

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

AFK is a national charity creating opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face. Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodivergent.

As part of this we offer bespoke employment skills training and organise work experience across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Overall Job Purpose

As part of the Fundraising and Communications Department this role is responsible for creating bold, inspiring new ideas for the charity across digital, marketing and communications, PR, campaigns and internal communications.

You will be passionate about telling stories to inspire action from external supporters and will have responsibility for executing the marketing plan to support events, partnerships, and campaigns. You’ll also collaborate with the Fundraising and Services Teams to identify our target audiences and make suggestions on how to communicate across multiple channels to best drive engagement.

Your creativity and passion will deliver tailored marketing and communications campaigns and you will work closely with colleagues and external agencies/freelancers as required to influence and engage external stakeholders. You will help to bring our brand promise and our mission to life for colleagues, supporters and the young people we support.

This role will provide practical support to produce videos, social media, and materials to help raise funds, increase our profile and support the wider charity.

Working Conditions

The post is 28 hours a week, split flexibly across the working week (working pattern to be agreed). The post holder may be expected to work some evenings and weekends as required by the job.

28 days annual leave pro rated will be given in addition to public holidays.

There is a TOIL policy.

Working Relationships

This role is all about building strong relationships across the organisation to align marketing and communications with our priorities, juggling income generation, service promotion, and leadership communications.

You'll be the central communications hub, turning organisational goals into engaging content that resonates with our audiences.

You'll work closely with the Fundraising team to create compelling campaigns that engage donors and boost income. You'll partner with our Service Delivery teams to capture great impact stories and share what we do with stakeholders. Regular collaboration with the CEO is key for managing organisational messaging, supporting strategic communications, and keeping our brand consistent.

Principal Responsibilities

· Implement the Marketing and Communications strategy and plan, including tracking progress against KPIs

· Undertake a full and routine evaluation of all marcomms activity including preparing reports for colleagues and the leadership team

· Write briefs for external agencies/freelance support as required

· Oversee the maintenance of a comprehensive suite of marketing collateral that meets needs across the organisation, ensuring there is a cost-effective process in place for commissioning new materials

· Support internal communications by maintaining the Sharepoint hub front page

· Produce design and copy for inclusive and accessible marketing content including off and online for fundraising appeals, service delivery programmes and organisational brand messaging

· Maintain the AFK website, built on Wordpress, and manage the external web hosts and developers to ensure updates are successful and the website reflects brand guidelines and AFK’s tone of voice

· Produce a regular e-newsletter and increase subscribers by promoting the e-news across owned channels

· Manage the AFK social media accounts, working closely with the wider organisation to ensure brand alignment across all social channels

· Oversee the appropriate and consistent use of our brand across all communications touch points by ensuring all internal and external stakeholders have the resources and support required to work within the brand guidelines

· This post currently has no direct reports

Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team!

Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice service has been a lifeline for older people and their loved ones. We're looking for an adviser to join our growing team. 

You would be welcomed into our small, dedicated, friendly team. You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.

We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing).

You would be at the heart of Care Rights UK’s work, delivering our core advice service. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

This is an exciting time to join the charity, as we invest in growing our advice service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice service aligns with our campaign, policy and communication work, as the charity pushes for a better care system.

The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care. Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!

What you can expect from us

• Friendly, welcoming, supportive colleagues in the staff team and on the Board of Trustees
• One-to-one support from a friendly, empathetic and experienced line manager
• Peer support from colleagues in the advice team and wider staff team
• Regular contact with advice team colleagues to discuss cases, workload etc, and weekly team meetings to share updates, opportunities and impact
• A thorough induction to the charity, our work and mission
• Training to help you fulfil your role and to develop your knowledge of care laws across the UK
• Opportunities for sharing skills and knowledge with colleagues who are experts in their fields
• To be part of a dynamic team pushing for real change in the care sector
• Access to 24/7 Employee Assistance Programme – access to counselling, adviceline and other wellbeing support
• Hybrid working – the role can be carried out from anywhere in the UK, although attendance at face-to-face team meetings and training days will be required
• Flexible working – we welcome applications from candidates wishing to work up to 28 hours per week and will consider job shares or other options such as compressed hours

We are committed to providing inclusive services, accessible to everyone. We value equality and inclusion and are committed to encouraging diversity amongst our team. We respect and value people’s differences and aim to create a culture where every team member feels respected and able to give their best. We particularly encourage applications from minoritised groups including carers and people with lived experience of care. This helps us to ensure our staff team reflects the diversity of the communities we exist to serve. 

What our adviser says:

"One of the things that attracted me to the role was that, as an adviser in a small organisation, you get a real insight into how the work of your team influences and informs policy work. It's a part of the job I enjoy the most and I've learnt so much from this. In larger organisations I wouldn't have this level of exposure to my colleagues working in other departments – you really get to see the full circle of the work Care Rights UK does.” Jo Holoway, Care and Support Adviser at Care Rights UK

Contract length: Permanent

Location: North West London

Hours per week: 35, working Sunday - Thursday, 9am-5pm

Salary:  £28k-£34k pa depending on experience and knowledge

Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible

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Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.

This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.

Generally, you will:

• Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
• Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
• Manage your team in an inclusive and collaborative way, enabling and empowering them
• Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals

To be successful in this role, you need relevant experience in:

• Experience working with dogs, preferably in a shelter environment
• Knowledge of dog behaviour, training and welfare
• Experience of successfully motivating, managing, and developing a high performing team and managing performance
• Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks

Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Do you want to make a real difference to carers and their families at a critical time?

We are seeking a dedicated and organised Wellbeing Worker to become a vital part of our Hospital to Home Team. We provide a highly valued service to unpaid family and friend carers where they or the person they care for are a patient in hospital. The team work across 5 Acute and 7 community hospitals serving the residents of West Sussex. 

You will focus on and play a vital role in our Support at Home after Hospital (SaHaH) service, providing time-limited, information, emotional support and access to practical assistance to eligible carers following discharge, helping them feel confident and connected during the move home.

Alongside SaHaH, you’ll spend a limited portion of your week offering guidance to carers during their hospital journey—primarily via phone—working collaboratively with NHS staff and partner organisations to ensure carers are included and informed. 

You will have excellent problem-solving skills, be able to take a proactive approach to overcoming obstacles and ensuring support for individuals navigating complex systems. You will be a natural communicator with excellent administrative skills and a strong attention to detail.

Enjoy a flexible hybrid role, blending remote work with in-person meetings and events across West Sussex including on-site in Hospitals on occasions. 

Come and be part of a compassionate, values led team helping carers feel less isolated, more confident, and better connected to the help they need.

The role is a Fixed Term Contract to June 2027, with a potential extension until June 2028.
Interview Date 3 February 2026.

Key Role Summary 

Carer Support at Home after Hospital: Following hospital discharge, provide support to carers for up to six weeks. Identify priorities and help to put in place services and support to assist the transition home.

Carer Support in Hospital: Regularly provide telephone support to a small number of carers where they, or the person they care for, is a patient in hospital.

Information & Guidance: Help carers navigate health and social care systems, connect with teams and other services to access appropriate support.

Practical Support: Where required co-ordinate volunteer support, including a home risk assessment, or undertake applications for a grant to support the carer with short-term practical tasks.

Partnerships: Work collaboratively with Carer Support teams, health, social care and voluntary sector partners, seeking opportunities to work together to enhance support available to carers during and after hospital discharge.

For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.

Employee Benefits 

Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

Values we are looking for in candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered.

Position: Head of Service Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Development team are responsible for: UK-wide service development and experience design, community development

Our Head of Services Development will be:

• leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy.  And also working alongside our Digital Services Product Manager on all of our digital services.
• overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
• ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
• Developing and managing our service development roadmap.  
• With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.  

We’re looking for:

• significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
• ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
• experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
• experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
• substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
• Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).

Closing date for applications: 9:00 on Monday 2nd February 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Campaigns and Communications Manager - Wales

Homeworking, with regular travel required to London, Liverpool and throughout Wales to meet the requirements of the role.

£45,000 - £47,391

Working hours: Full time (35 hours a week) - you’ll agree your working pattern with your manager

Are you looking for a role where you can make a difference? We’re looking for a new Campaigns and Communications Manager Wales at the Royal College of Physicians (RCP) to grow the profile of RCP Cymru Wales in the Senedd and in the media.

You’ll be part of the policy and campaigns team, responsible for ensuring the RCP maintains its position as a credible, influential stakeholder in the eyes of government, political stakeholders, the sector and our physician members.

You’ll be driven by growing the RCP’s voice and reputation as a leading health organisation in Wales. You’ll develop and deliver campaigns on a range of high-profile topics, including the NHS workforce, health inequalities, integrated care and clinical leadership. You’ll work with members in Wales to turn their views and experiences into campaigns and media work that effectively influence the national agenda.

You will work with the RCP Vice President for Wales and Wales Regional Advisers to develop bespoke Wales campaigns content, as well as translating RCP UK policy reports into Wales-specific campaigns and communications outputs. You will have strong experience of analysing policy developments in the external national landscape and evolving and developing campaigns and lines to take in response. You will be as comfortable speaking to government officials, journalists and Senedd members as you are drafting media comments, blogs, consultation submissions and short policy briefings and reports.

You’ll need a sharp eye for detail and be able to quickly and accurately interpret and communicate complex information. You will brief the vice president for Wales, Welsh regional advisers and senior staff for media interviews and influencing meetings, as well as proactively engaging external stakeholders in the NHS and health sector yourself. You will play a critical role in ensuring RCP Cymru members are kept up to date with developments in Welsh healthcare and on RCP campaigns, including through a monthly blog and member newsletter.

Representing around 1,200 members in Wales, RCP Cymru Wales aims to educate, improve and influence for better healthcare. Our members and fellows work across over 30 medical specialties such as cardiology, neurology, infectious diseases, geriatric and respiratory and acute internal medicine, working in hospital and community settings.

You’ll join the organisation at an exciting time as it finalises its new strategy. The policy and campaigns team – which is part of the wider communications, policy and research directorate – is a fast paced, collaborative and innovative environment. You will help us shape our objectives and continuously improve how we work.

Responsibilities

• Raising the profile of RCP Cymru in the media and Senedd by developing and delivering campaigns across a range of topics within the RCP’s policy portfolio.
• Working with Westminster policy colleagues to translate UK RCP policy reports into Wales-specific campaigns outputs and with VP Wales, Regional Advisers and members to develop bespoke Welsh policy content.
• Delivering robust horizon scanning and proactively identifying key issues and opportunities to evolve our work on high-profile issues and to deliver media, campaigns or influencing activity that furthers our aims.
• Building, owning and developing relationships with journalists, government, MSs, sector stakeholders, arms-length bodies and other organisations relevant to the RCP’s campaign aims.
• Supporting senior officers and staff in stakeholder meetings, including researching and drafting briefings and yourself representing the RCP at meetings and events.
• Working flexibly and proactively without close supervision, undertaking a range of work such as writing briefings, policy positions, reports, committee papers, consultation responses and website content.
• Working strategically and proactively to identify opportunities for parliamentary engagement, using a range of tactics to grow our presence in the Senedd including briefings, meetings and events.
• Drafting media releases, comments, statements and opinion pieces to develop our voice and ensure high impact for our campaigns work. 
• Owning processes to ensure RCP Wales members understand the work of RCP Cymru, including drafting and delivering a monthly blog and newsletter from the VP Wales.
• Providing lead support to the VP Wales, Regional Advisers and an RCP committee of Welsh physicians to develop and deliver policy work.
• Establishing effective and collaborative working relationships with VP Wales, Regional Advisers, members, fellows and colleagues in Wales, London and Liverpool.
• Any other duties commensurate with your post including deputising for the vice president for Wales, the head of policy and campaigns and other staff as required.

Experience

You will 

• have a strong background in campaigns and communications, with a demonstrable experience of delivering campaigns that make use of integrated public affairs and media tools.
• strong experience of working with journalists and political stakeholders with a demonstrable understanding of how to influence national and/or arms-length body policy processes. 
• be able to quickly develop positive and effective working relationships with a diverse range of people, including those in senior positions.
• have a thorough understanding of devolution and political structures in Wales.
• have excellent writing skills and strong experience of producing policy outputs, briefings, newsletters, press releases, media statements, consultation responses, blogs and other external communications on behalf of an organisation and senior people.  
• have experience of successfully managing high profile issues, relationships and events.
• be able to quickly and accurately interpret complex information to aid understanding and decision making. 
• have experience of successfully managing competing views, priorities and interests to achieve your aims. 
• have experience of giving advice to senior people, including getting buy-in for your ideas and influencing opinion.  
• act on your own initiative to develop new work, proposing reasonable and realistic solutions.
• understand the importance of and be committed to involving a diverse range of organisations and people in developing and delivering policy, media and campaigns work.

This is a fantastic opportunity for an ambitious individual with a commitment to our core values – collaboration, learning and taking care. 

Closing date: 26 January 2026

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

Contract:Permanent, full time (40 hours p/week on a rolling rota) 

Salary:£59,850 - £68,229 per annum

Location:Grimsby animal hospital, DN32 7SH 

Closing date:Sunday 1st February 2026

Interview date:Interviews will be arranged as applications are received

Are you a Senior Veterinary Surgeon looking for a change of pace? Or maybe you are a Veterinary Surgeon and are looking for the opportunity to develop your management and leadership skills?

More about the role

Blue Cross hospitals provide veterinary treatment for animals belonging to those people whose financial circumstances do not allow them to afford private veterinary care. Our Grimsby Hospital provides a high-quality working environment with extensive onsite facilities with dedicated theatre space including a dental suite with dental x-ray, a lovely Mindray Vetus 50 ultrasound, and endoscopy. We are a busy hospital providing 24/7 care, 365 days a year, providing all emergency care in house.  

We’re looking for a vet with a warm, caring approach to both animals and their owners who can communicate clearly and kindly with colleagues and clients alike. You’ll help lead and support our veterinary team through recruitment, regular 1:1s and performance reviews. As a Senior Vet, you’ll keep an eye on team capacity, help manage diaries so everyone’s time is used well and be a steady, supportive presence during times of change.

Your role will include participation in our weekend rota with time worked compensated with lieu. We have a dedicated Night Vet team so there are no planned night duties. 

You’ll be joining a warm, collaborative team that values your ideas and input. We’ll support you with the flexibility you need for a healthy work–life balance, along with plenty of opportunities to learn, grow and thrive.
 

For Veterinary Surgeons joining us at our Grimsby Animal Hospital, we offer a one-off £2,500 Recruitment & Retention Allowance, £1,250 included in the first, monthly salary payment and £1,250 on successful completion of probation.

If you need visa sponsorship to work in the UK, please don’t hesitate to apply— we’re happy to explore sponsorship for the right person. 

About you

We’d love to find someone who’s proactive, positive and easy to talk to. Strong organisational skills, friendly communication and the ability to balance multiple priorities while staying calm are all important qualities in our ideal Senior Veterinary Surgeon.

Knowledge, skills, and experience:

• Veterinary Degree and Member of Royal College of Veterinary Surgeons  
• Significant experience in small animal practice  
• Excellent written and verbal communication skills in English  
• The ability to demonstrate, understand and apply our Blue Cross values

Although not essential, it would be great if you also had:

• Previous experience in managing people and performance  
• Experience of veterinary practice administration  

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers