RNRMC is looking to recruit a Support and Partnerships Manager to join its Grants team.

RNRMC, with our many partners, strives to provide assistance to serving and former sailors and marines and their families, with the aim of ensuring they feel valued and supported, throughout their lives. We support the serving community through improvements to working environments, efficiency, morale, welfare, sport and adventurous training, and veterans and families through a wide range of services and partnerships. We collaborate across the military sector and wider, ensuring our funds deliver the outcomes our beneficiaries need.

This role is pivotal in delivering a smooth grants application process in support of benevolence work. Liaising closely with external organisations and key partners, you will ensure that funding is distributed fairly and to best purpose, in accordance with our funding model. Engaging directly with beneficiaries through our support line and using your welfare experience, you will be able to assist those in need and give guidance and direction to applicants. With your evaluation and reporting skills, you will be able to demonstrate impact with the help of our Blackbaud grant-management system.

If you are a caring individual, a team player and effective line manager with a strong welfare background, we would like to hear from you. A proven ability to develop strong relationships together with efficient and accurate administrative skills are required to fulfil this important role.

Please note this role requires DBS checks and some travel.

Please send your completed CV and covering letter, detailing the reasons why you wish to apply for the role, demonstrating how you meet the requirements of the person specification and what qualifications you have to support it.

For an informal discussion about this role, please get in touch with Mandy Lindley, Director of Funding and Relationships or visit our website for more information about our charity.

THE POSITION

This role provides strategic and critical support to Project BEST’s Haiti leadership, specifically its COP, for its successful implementation. The post-holder will bring senior programme management experience in context(s) comparable to Haiti, and be comfortable making decisions in a collaborative and empowering manner, alongside the COP. Indeed, this role will be a “thought-partner” to the COP and other Project BEST key stakeholders, and drive forward decisions and implementation in a strategic manner that empowers and builds capacity. The role works closely with the Haiti SMT to ensure the safe, timely and effective implementation of the project including meeting donor requirements. The post holder should be flexible, quick thinking, strategic, possess strong problem-solving and communication skills, and enjoy working in a dynamic environment.

We are looking for someone with excellent communication skills, both written and oral with experience managing teams and consultants remotely in multiple countries.You will have an excellent ability to write in English and French for a variety of audiences and purposes.

This post will be expected to travel to Haiti.

THE LOCATION

Our newly refurbished office is based in the City core of London with underground and mainline stations Monument, Cannon Street, Bank and London Bridge all within a 5min walk. Bike storage is also available. The local area offers a diverse range of amenities, cafés and restaurants with Leadenhall market, Borough market and the Royal Exchange located nearby.

WHAT WE CAN OFFER YOU:

• 30 days of paid holidays 
• Flexible working, including some home working
• Enhanced maternity leave
• Life Assurance and Pension Scheme
• Cycle to Work Scheme, Season ticket loan scheme and Childcare Vouchers
• Dynamic, interesting environment
• Training and learning opportunities to support you to flourish in your role
• Regular staff social events and activities

If you are committed to protecting and empowering the world’s most vulnerable children, join us.

To apply for this role upload your CV and a supporting statement to the recruitment portal. 

Closing date 11:59pm on Sunday, 9th August 2020

Jobs are positioned within the salary structure on the basis of evaluation. New employees would normally be appointed at the bottom of the grade, however the appointed salary may also take into account the relevant experience a candidate brings to a role. Lumos is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff.

Right to Work:

If you do not already have the right to work in the UK, please think carefully before applying. This is because even if the role is sufficiently skilled to qualify for sponsorship, we will be unable to sponsor you if there is a suitably qualified settled worker available to fill the role (this is known as the ‘resident labour market test’) unless you are currently in the UK and your immigration status and qualifications mean that the resident labour market test will not apply in your case.

Lumos is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks where legally permitted.

Victim Support is looking for a Case Manager to work within the Norfolk and Suffolk Victim Care service, based in Suffolk.

This post is part-time, 3 days a week and the salary for the role is £13,158 per annum (FTE £22,950 per annum).

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

We are looking for someone who will:

Provide a high quality, end-to-end support service to the most vulnerable victims of complex crimes. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and co-ordinating the support services required by external agencies.

The main duties of this role include: needs and risk assessments and developing tailored support and recovery plans for all victims to enable them to cope and recover from their experiences. Co-ordination and delivery of multi-agency support services in line with victim's needs. The ability to support and build links with organisations that can assist in meeting the needs of victims and to demonstrate positive behaviours which reflect our policies and values.

Applicants should have experience of delivering a service and working with victim's/service users in a statutory, voluntary or community work setting. You will demonstrate experience of voluntary/statutory agencies, and an understanding and knowledge of confidentiality and safe working.

The successful applicant will need to be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.

This post is subject to satisfactory enhanced Disclosure and Barring Service (DBS check) and police vetting to NPPV3 clearance.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the essential criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

We are seeking a Wellbeing Delivery Manager to lead and manage the complex public sector commissioned contracts in Norfolk and Suffolk to ensure targets, activity and budgetary goals are achieved. 

Working closely with the Regional Operations Manager to create a development and implementation plan for the Norfolk and Suffolk area.

We are seeking someone with demonstrable project management experience and a strong track record in delivering excellent customer service, stakeholder and relationship management. Experience of managing therapeutic care services, ideally counselling, significant strategic customer/client service experience - putting the client experience first.

You will be a natural communicator who is adept at continuously improving the client experience and developing strong relationships. Responsive to compliments, complaints and concerns to ensure a positive and professional approach is maintained with the client. Operating at all levels including senior management, your natural business acumen will be showcased in report production, financial management, tender and proposal development. Knowledge of IAPT or experience of working in IAPT service together with experience of using IAPTUS case management for reporting would be desirable.

If this sounds like you, we want to hear from you. Submit your CV and covering letter for the attention of Ellisa Thompson.

27th August Start Date - Case Officer - 6 Months Contract - Health Regulator - Home Working - London Based

Your new company

A medical professional health regulator. The Screening team have an exciting opportunity available to join them as a Case Officer on a 6 month contract.

Your new role

You will be responsible for the management and progression of a case load through our screening process that have previously been on hold due to the COVID-19 Pandemic. This role is to manage these cases to reach the outcome that bests protects the public at the earliest opportunity and to enable the medical professional to perform to the best of their ability. Utilising your time management skills you will progress your cases effectively and in a timely manner. High attention to detail is required where you will analyse case information in order to make sound recommendations to managers and decision makers with the team, where you will identify any risks. Using your customer service skills you will be expected to provide high quality care to everyone, in some cases you may have to deal with customers who are vulnerable. You will work in a friendly, and welcoming team with the support of your screening case manager to provide you with advice and guidance when needed.

What you'll need to succeed

• Able to provide high levels of customer service at all times.
• Case management experience, including high volume of cases at different stages (Desirable but not essential)
• Well-developed analytical skills
• Effective time management skills
• Attention to detail
• Experience of working in the regulation sector (not essential)

What you'll get in return

An opportunity to develop analytical skills, further a career in case management and to work for a well respected health regulator.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job title: Case Officer

Region: Plymouth

Directorate: Operations  

Contract: Permanent, Full Time, 35 hours Per Week

Salary: £24,816 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support

- Enjoy and thrive in working in teams and with others

- Passionate about supporting the Armed Forces community and honouring their contribution

- Come to work each day to be the best you can and to learn and develop

- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

An opportunity has arisen to join the Devon & Cornwall Area Team as a Case Officer for a permanent position, 35 hours per week. As a Case Officer, you will work with individuals eligible for Legion assistance to help them to access the right support in a timely and seamless way in areas such as finance, employment, health or housing advice or overcoming temporary crisis. You will also support the work of our volunteer caseworkers. A self-starter, confident at working independently, you will be responsible for forging successful relationships with statutory bodies and other agencies to maximise our reach and impact.

An experienced and customer focused case manager, assured in advocating on behalf of clients, you will have a good understanding of the UK benefits system and be used to working across multiple agencies. You’ll also need to be a strong team player, with excellent communication, planning and organisational skills.

This role is based in our Plymouth Area Office where you would see clients and also undertake home visits. Due to current government advice surrounding Covid 19, as we wish to keep our people and the people we support safe, all Legion Employees are working from home for the time being. This means that you would be engaging with people over the phone and by other appropriate means until we are safely able to return to office working, face to face work and home visits.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: 19th of August 2020

Virtual interviews will be held on: 25th - 26th of August 2020

We are seeking to appoint a Support Services Manager (Based in Deptford, London) to join our dedicated team!

Are you the experienced, flexible Support Services Manager we need?

This is an exciting opportunity to manage, develop and shape a high-quality team of staff and volunteers to deliver Stop Hate UK’s 24-Hour helplines and advocacy support services. The role also includes promoting and presenting the work of the Support Team and Stop Hate UK to a wide range of different agencies, services, multi-sector partnerships and communities. This will include the development and delivery of training to external bodies.

Are you ready for an exciting new challenge?

37 hrs. per week

Post type: Permanent

Salary: £33 916 per annum (inclusive of London Weighting)

An additional allowance is paid for participation in the Manager on Call Rota once the post holder is established in post

Closing date for this post is 9.00am on 25th August 2020.

Interviews likely to be held on 1st September 2020 by Zoom

Position title: HR Manager

Location: High Holborn, Central London; option for UK based remote working

Salary: £36,938.40 per annum FTE (£29,550.72 per annum pro rata) plus benefits

Type of contract: Permanent

Hours: Part-time, 4 days a week (30 hours per week)

Contract start: End of September 2020

The Intensive Care National Audit & Research Centre (ICNARC) is a small, independent, nationally and internationally respected, scientific, not-for-profit organisation (c40 staff in total), using accurate data to help improve the quality of critical care through audit, research and education, conducted with, and in the interests of, patients and those who care for them. Most recently, ICNARC has been centrally involved in the response to COVID-19 through weekly reporting on admissions to, and outcomes from, intensive care and as the UK methods centre for the CMO endorsed REMAP-CAP trial which is currently recruiting in 120 centres in the UK.

About the role

Reporting directly to the Head of Operations, this role is responsible for providing a comprehensive HR service to ICNARC, its managers and staff, to support a high-performance culture, alignment to business goals, whilst using best practice solutions and ensuring legal compliance. 

What you are responsible for

• HR Strategy: Providing input to the Head of Operations in relation to HR strategy, ensuring HR objectives and services are aligned to organisational strategies and business goals.
• HR Documentation: Developing HR documentation including HR policies and procedures, letters and forms which reflect best practice and legal compliance. Further embedding all HR policies and procedures within the organisation. 
• Employee Relations: Building relationships with management and staff to provide HR advice on employment matters.
• Employee Pay and Benefits: Perform payroll processing and work with benefits providers and the ICNARC Finance team to ensure accurate and timely processing of the monthly payroll, pension and benefits. Support on annual pay review process. 
• Employment law, HR and business knowledge: Keep up to date with and apply HR best practice, employment law and business knowledge in making decisions.
• Recruitment: Responsible for the managing an effective recruitment and selection process.
• Performance Management Process: Responsible for the design, implementation, and management of an effective performance management process and associated learning plans.

What you'll need to succeed

To be successful in this role, you will be a confident and knowledgeable HR generalist who can quickly establish credibility with key stakeholders. Previous experience leading and managing HR projects is essential for the role, as is experience of employee relations case management, processing employee payroll and benefits and HR data and analytics.

The successful candidate will need to have excellent interpersonal, team working and organisational skills together with good negotiating skills.

A CIPD affiliated graduate or post graduate qualification is desirable, though not essential.

What you’ll get in return

In return you will receive an annual salary of up to £36,938.40 (FTE) per annum working for a well-established, scientific organisation in the centre of London but with facilities for remote working. You will also receive a generous benefits package including:

• 25 days holiday, plus Bank Holidays (pro rata for part-time staff), per year and the opportunity to buy and sell annual leave after your first year of employment;
• flexible working which is fully embedded in our culture;
• interest-free season ticket loans;
• support with further academic/professional development; and
• an enhanced pension contribution after your first year of employment.

How to apply

Please read the job description for the role, the person specification sets out the skills and experience we are looking for.

For further information and to apply, please visit our careers site.

The closing date for applications is 23:59 on Wednesday 12th August 2020

Interviews will be held on Monday 24th August 2020 via video link

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”

No agencies please.

The Women’s Support Centre (WSC) was established in 2008 by Women in Prison (WIP) with the support of Woking Borough Council. The WSC is based in Woking and provides support to women throughout Surrey who are in contact with, or at risk of being in contact with the criminal justice system.

We have an exciting opportunity for a new Caseworker to join our innovative Checkpoint service. Checkpoint is a partnership between the WSC and Surrey Police aimed at addressing the root causes of offending behaviour. As a Checkpoint Case Worker you will develop strong working relationships with women referred into the scheme and will formulate and deliver support plans to address their needs. You will need experience of supporting service users experiencing multiple disadvantages.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from Black, Asian and minoritised women and women who have personal experience of the criminal justice system. The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

To apply, please download and read the Recruitment Pack including the Job Description and Person Specification and complete the application and equalities monitoring forms in full.

Location:  Bexley
Salary:  Qualified applicants (with an accredited VAWG /domestic abuse qualification) dependent on experience: £25,000 – £28,000 per annum. 
Unqualified applicants, dependent on experience: £23,500 - £25,000 per annum
Hours: Full Time - 37.5 hrs 
Contract: Permanent
Vacancy Reference: SWA2965
Closing Date:  21st  August 2020
Interview Date: 27th August 2020

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

Our Refuges provide emergency accommodation to women and children fleeing domestic abuse and sexual violence.  We are there for women at a time of crisis and help families take their first steps to freedom and recovery.

About the Role

You will provide advice and support to women who have experienced domestic abuse in a refuge setting. You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You should have a minimum of two years’ experience of working with this or a similar client group. An in depth understanding of the needs of women and children from a diverse background is essential.

About You

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence. 

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies. 

You will have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops. 
Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload. 

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Job title: Case Officer X2

Region: Homebased, North - 1x Greater Manchester and 1x Lancashire

Directorate: Operations

Contract: Permanent

Salary: £24,816 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

Our Case Officers provide one to one support to members of the Armed Forces Community. They carry out a detailed assessment and work with a wide range of partners and services so that individuals can receive the right support in a timely and seamless way in areas such as finance, employment, health, housing advice or in overcoming temporary crisis.. A case officer may work with someone who has low level needs or those with multiple and complex needs and therefore a strong background of providing support within a welfare setting is essential.  We’re looking for someone who has great communications skills, an ability to build a rapport with others and a strong understand of statutory and third sector support agencies. With a caseload to manage and as a remote worker, the successful candidate will be a motivated self-starter with excellent planning and organisational skills, but you’ll also need to be a strong team player; working closely with the other RBL staff and those in partner organisations.  Case officers also manage volunteer caseworkers who support within their area.

It is essential that you have an empathy with the UK armed forces community, and some knowledge and understanding of this area would also be an advantage.

This role is home based but requires travel throughout Greater Manchester / Lancashire and you may be required, once our offices reopen, to work from the office in the centre of Manchester on occasion.

The role may require some evening and weekend work.

The role requires a full UK driving licence.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Sunday 9th August 2020

Virtual Interview Date:  Likely 17th August 2020

We have an exciting opportunity for a Deputy Manager to join us at The Passage House Assessment Centre based in London. You will join us on a full time, fixed term contract until March 2021, working 35 hours per week excluding breaks. In return, you will receive a competitive salary of £34,871 per annum (NJC Scale range 28-30) including LW + pensions and other benefits.

The Passage House Assessment Centre aims to provide the highest quality support to men and women who find themselves sleeping rough in Westminster by providing a safe and welcoming place to stay for up to 28 days whilst planning their resettlement. Passage House focuses on a rapid assessment process which is supportive and assertive.

We aim to develop therapeutic relationships with residents so they can be fully involved in tailoring their resettlement plans and be better equipped and more able to overcome negative cycles of behaviour and experiences within the context of 28 day model. Passage House continues to develop effective engagement by using psychologically informed ways of working with residents as the project embarks on a new and innovative way to supportively move individuals off the street. 

About the role:

As our Deputy Manager you will be responsible for the smooth running of the service and the overall management of the staff and volunteer team at Passage House and deputise for the manager in their absence.

Key responsibilities of our Deputy Manager will include:

- Provide effective project management at Passage House ensuring that all aspects of the service operate within a psychologically informed way of working
- Work with the Manager, to provide motivating and encouraging staff and volunteer management
- Responsible for the direct line management of the Coordination team, Activities and Follow up Worker, Engagement Workers and Administration and Advice Worker
- Work closely with the coordination team to ensure appropriate needs led assessments are maintained
- Working with the Manager, embed staff support structures including opportunities for case reviews, case management, facilitated discussions and reflective practice
- Develop and support therapeutic ways of working where appropriate
- Work with the Prevention and Accommodation Manager and Project Manager to provide information and data for internal and external project reports
- Assist in the development of effective policies, procedures and systems at Passage House Assessment Centre
- Assist in overseeing effective health and safety, maintenance and building developments
- Assist in managing robust and accountable finance systems to ensure the financial viability of the project
- Deal with emergency situations taking action in the event of a fire or other incidents and being responsible for calling emergency services in an appropriate manner
- Keep appropriate records of all work and activities within the project in accordance with procedures
- Treat residents and their concerns with dignity and respect ensuring you remain calm and objective when dealing with difficult or problematic situations
- Take part in the out of hours on call system on a rota with other Passage managers

Our ideal Deputy Manager will have the following skills, experience, and knowledge:

Experience

- Significant experience of delivering support services to socially excluded clients in a residential or similar setting
- Working within a team and achieving strong and effective relationships with others in order to achieve organisational aims and objectives
- Case management and ensuring suitable psychologically informed interventions are in place to ensure client’s needs are identified and met
- Joint working especially in relation to case conferences and a multi -agency approach to supporting vulnerable clients
- Building and developing effective relationships with a vulnerable, disadvantaged or excluded client group

Knowledge

- Homelessness, understanding of the varied needs of homeless people and those at acute risk of homelessness
- Health and Safety, and the implications of this in the working environment
- Requirements of Supporting People and psychologically informed ways of working within a residential setting
- Range of approaches and methods appropriate for working with a difficult to engage or chaotic client group and a willingness to ‘think outside the box’ in order to support clients to meet their needs and aspirations
- Working with people from different cultural backgrounds
- Safeguarding procedures

Closing date: 24th August 2020, 10am

Interview date: 10th September 2020

If you would like to join us in the role of Deputy Manager, please click ‘apply’ now – we would love to hear from you!

Victim Support are looking to recruit Complex Case Independent Victim Advocates (2 posts) for the Clapham Junction office and for the Barking office, London

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the job is to provide high quality holistic support to all victims and witnesses of crime referred to Victim Support whether by the Police another agency or self-referred. You will lead on support for your allocated caseload of clients coordinating with others internally and externally as required. There will be a particular focus on those that are the most vulnerable, including repeat victims and victims of high harm crime.

To be successful in this role you will be expected to provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times, as well as being tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system.

Victim Support offer many benefits and rewards such as, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.

The role is responsible for the development and delivery of wellbeing services that support people to live well in and around their homes and community. It will be responsible for developing and expanding the Listen and Connect telephone support and befriending service and will lead on working closely with health and social care colleagues, including internal staff, to develop programmes and services that support people to improve their wellbeing. The role will develop the portfolio of work in the fields of telephone support services, mental health, isolation and working with vulnerable adults to ensure that they are supported and connected. The Listen and Connect service has been developed in response to the levels of isolation and loneliness experienced as a result of COVID-19. It provides people with advice, guidance, service navigation information and for many, a friendly chat. The Programme Manager is required to develop and expand the service that sit within this function to support those most in need, including vulnerable older adults, those who are isolated and those requiring support for their mental and physical wellbeing. The Wellbeing Support Programme Manager will be responsible for service design, development of patient and service user pathways, service protocols and referral routes in and out of the service. The role will oversee the Listen and Connect team and work closely with telephone triage and Knowledge and Insight to ensure ease of access to the service for people to self-referral and agencies to access on behalf of other. It is essential to understand the commissioner, provider and funding landscape relevant to this programme of work. 

Main responsibilities:

Work with internal Directorate colleagues such as Healthy Communities Programme Manager to develop service in line with wider Social Prescribing services to support vulnerable adults.

 •Identify methods and potential funding, to develop approaches to supporting people in the recovery and restoration phase of Covid to live well. 

•Working closely with the wider telephone triage team to ensure pathways into the service are clear.

•Develop service governance including patient and service user pathways, protocols, safeguarding policy and other relevant paperwork.

•Work with Knowledge and Insight to develop robust data collection and reporting on service impact.

•Lead on engaging internal and external stakeholders as part of a multi-disciplinary team to identify new ways of supporting lonely and socially isolated adults and raising awareness and access to the service(s).

•Lead on developing new programmes and services with health and social care colleagues such as GPs, Adult Social Care, providers and commissioners that that support people to be socially and physically active, and mentally well.

•Develop approaches specific to the Covid recovery phase, for supporting individuals and communities to improve their health and wellbeing.

•Work proactively with key partners such as health, social care and mental health to ensure that appropriate pathways, relationships and funding opportunities are maximised.

•Lead and manage the Listen and Connect team, offering supervision and support to staff to deliver the service and manage complex cases, in addition to line management and case management.

•Develop the workforce, including training and skills and wider service development & manage the Listen and Connect team.

Strategic Scope:

•Works at a strategic level, having input into strategy and budgets for their department and business area.

•Contributes to the direction of the business through input into the strategic plan and budget setting for their immediate area of responsibility.

•Has a full range of management and leadership skills.

Business Skills

:•Responsible for the management of a department, which is of significant importance to the business.

•Takes the initiative to keep own and subordinates skills and knowledge of their technical or professional specialty up to date.

Complexity:

•Makes decisions that impact the organisation's achievement of organisational objectives and financial performance.

•Demonstrates clear leadership and the ability to influence and persuade.

•Performs a challenging range and variety of complex technical, professional or financial activities

.Autonomy:

•Establishes organisational objectives and delegates responsibilities.

•Accountable for actions and decisions made not only by themselves, but by subordinates.

Specialist/technical roles (if applicable):

•Is a subject-matter expert within their own discipline and has a broad understanding of all aspects of their technical discipline.

•Specialist knowledge of developing service protocols, safeguarding and supporting vulnerable adults

•Experience of supervising and supporting staff to deliver the service and manage complex cases, working with vulnerable adults, in addition to case management.

•Understands the implications of new developments in their area of speciality and maintains awareness of developments in the community.

Benefits

·Bring your own device - £20 towards your phone bill monthly.

·Health Shield – discounted health benefit against eye examinations/prescriptions.

·+Plus EAP (counseling and DRs on call 24hrs a day)

·Death in Service – 4 times your salary paid to beneficiary.

·Nest Pension – 8% paid by TAWS 3 % paid by employee.

·Annual Leave – 25-29 days AL plus 5 wellbeing days

·Flexible working.