Case Manager Jobs in England, United Kingdom

About First Give

First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.

At the end of each programme, a celebratory School Final is held at each school, where teams representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community. We currently work in partnership with about 200 schools every year across England and Wales.

Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Manager role

Programme Managers are responsible for coordinating the delivery of the First Give programme in up to 60 schools. We are seeking a motivated and enthusiastic candidate to join our team of Programme Managers.

Programme Managers support our schools to deliver the programme, engaging approximately 35,000 young people in social action for local causes. The schools this Programme Manager will work with are based in Wales and the West of England, plus some schools in London and the South East.

• Contract: Full time, fixed term maternity cover, approximately 11 month contract. 37.5 hours per week (9am-5.30pm but with occasional early starts and late finishes dependent on events and school visits).
• Salary: £32,000 – 34,000
• Location: Working from Wales-based home, with regular travel to schools in Wales and the West of England. Travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will be required, approximately once per month.
• Reporting to: Head of Programmes
• Contract start: 19th August 2024

Key responsibilities

All Programme Managers have the following as ‘core’ responsibilities, to ensure the successful delivery and management of the First Give programme in schools:

• Manage relationships with teachers and school leaders to deliver the First Give programme
• Manage programmes using Salesforce
• Attend school Finals and other in school events
• Deliver First Give events (Assemblies, Workshops and Finals) where required
• Renew schools onto the programme year-on-year
• Support recruitment and management of school facilitators as appropriate
• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • responding to queries via phone and email;
  • booking in First Give facilitated sessions
• Collect data for monitoring (student surveys; case studies; teacher surveys)
• Recruit a minimum of one judge per School Final from the wider community
• Actively raise the profile of First Give across Wales and the West of England, creating opportunities to attend networks, promote programmatic offers and develop new school partnerships or funding opportunities
• Some activity to recruit new schools to the programme, including seeking referrals from existing partners and delivering onboarding meetings

In addition to core responsibilities, Programme Managers have ‘Additional Responsibilities’ which make up part of their role and objectives. These Additional Responsibilities are flexibly assigned across the staff team based on the needs of the organisation and caseloads. Examples of Additional Responsibility areas include monitoring & evaluation; facilitator recruitment and training; communications; resource design; Youth Advisory Group oversight.

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change 
• Experience developing strong relationships across a range of stakeholders
• Experience managing and supporting a large case load of “client” relationships
• Experience of working with young people in a secondary school setting
• Superb organisation and prioritisation skills
• Ability to project manage
• Confident, experienced and engaging public speaker, presenter and facilitator
• Excellent communication skills (both written and verbal)
• Excellent attention to detail and high standards
• Proactive, independent worker able to work well alone and as part of a team
• Flexible and adaptable to the needs of a scaling organisation
• Full, clean driving licence

Desirable

• Experience of working in a small, decentralised organisation
• Experience of developing learning resources to achieve specified outcomes and/or programme design
• Experience coordinating freelance staff
• Experience planning and delivering training
• Experience of supporting a youth voice group, ensuring their voices are amplified
• Familiar with Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Multiple team socials throughout the year.
• 5% employer matched pension contributions.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).

• Application closes: Friday 31st May, midnight
• Interviews: Wednesday 12th June, in person, in Cardiff
• Start date: 19th August 2024

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, we design and deliver programmes that inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills.

The Opportunity

We are seeking a Partnerships Manager to join our team.  This is an exciting opportunity to join our Business Development Team and make a significant contribution to delivery of the charity’s high quality services to children and young people, providing them with opportunities and inspiration to enable them to achieve their potential, create a positive future for themselves and open doors to their success.

If you are self-motivated, enthusiastic and confident with experience in successfully securing, managing and developing partnerships from initial prospect research through to contracting and ongoing management, then this role is for you. Working alongside the Director of Business Development and Partnerships, you will support and contribute to the charity’s business development strategy with responsibility for managing activity including raising funds for Inspire from a range of sources including corporate partnerships, community fundraising, trusts and foundations.

Key responsibilities of the role include:

1. Writing and submitting applications for new funding to statutory bodies, trusts, foundations and corporates.

2. Researching funding opportunities, competitors and market trends.

3. Developing and maintaining an annual calendar of community fundraising activities.

4. Identifying new business development opportunities and developing a pipeline of opportunities and proposals.

5. Management and growth of Inspire's entry to mid-level corporate partnerships.

6. Working with delivery team colleagues to ensure funders’ reports are completed on time and to a high standard.

Benefits

29 days annual leave plus bank holidays

3 volunteering days per year

Family friendly policies

Hybrid working arrangements

If you have the skills and desire to join our team, please see our job description for further details.

How to Apply

If you wish to apply for this role, please provide your CV and a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.

Closing date

Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate.

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.

Inspire is committed to safeguarding and promoting the welfare of children and young people.  The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.

Key responsibilities:

One-to-one support

You will provide intensive one-to-one support bespoke to kinship carers and their families over a six-month intervention, working within the Kinship Connected delivery model. This may include, but is not limited to:

· Practical and emotional support to kinship carers virtually or in-person in their home or community.

· Signposting or referring to relevant national and local services.

· Liaising with other professionals and organisations.

· Attending professional meetings when the carer needs extra support (e.g. CIN. CP, family group conference, school meetings).

· Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.

· Signposting carers to secure grants from local and national funders.

· Setting goals for change following Kinship Connected processes, in partnership with the kinship carer.

· Monitor, review and revise these goals to ensure carers are on track and goals remain relevant and as part of the ‘closing’ process as the carers complete the intervention.

Peer group facilitation and management

You will be responsible for planning, organising, facilitating peer support groups for kinship carers in your area, working in line with the Kinship Connected delivery model.  This will involve:

· Developing existing groups and setting up new groups as required.

· Working closely with Kinship’s peer-to-peer service where appropriate.

· Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person support groups in your commissioned area.

· Planning, preparing, facilitating virtual and in-person support groups.

· Promoting groups in the local area to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

· According to Kinship’s Volunteering policy and other related policies, support kinship carers to engage with opportunities such as volunteering in virtual and in-person support groups.

· Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date, location).

· Support Kinship’s communications and engagement strategy by providing case studies and sourcing images for newsletters and local media to promote the programme.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

· Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.

· Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.

· Provide updates and information for managers about cases of concern.

· Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.

· Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy and other relevant policies.

Monitoring and Evaluation

· Ensure casework, attendance, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.

· Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.

· Collect case studies from your kinship carers to help demonstrate impact.

· Contribute to any reports for local authority partners as required with data and case studies.

· Attend monitoring meetings as required.

· Engage in quality assurance processes in line with ongoing programme development.

Relationship and stakeholder management  

· In partnership with the Senior Project Worker, enable local authorities to understand the programme and pathways for how to make referrals.

· Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.

· Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.

· Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.

General duties and tasks

· To attend and engage with team and general staff meetings.

· To personally prepare for and attend case reviews, one-to-ones and appraisals with your line manager.

· To act at all times in the best interest of Kinship.

· To participate in the induction of new staff members and volunteers.

· To work with line manager to identify own training needs and undertake training and development.

· To engage in reflective practice, using opportunities for supervision and professional development as appropriate.

· Deputise for the Senior Project Worker as needed such as internal meetings or external meetings and events.

· Participate in opportunities provided by Kinship to develop your skills and knowledge such as staff training, ‘Lunch and learn’ sessions.

· To carry out other related duties as may from time to time be required to fulfil the mission of the team and organisation.

· To develop Kinship Care Week in your local area.

· Be willing to travel across England as necessary to attend events and raise the profile of the service and kinship care.

Standard Clauses

· The post holder must at all times carry out their responsibilities with due regard to Kinships’ Equal Opportunities Policy and Safeguarding Policy.

· The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times.

· This role will require satisfactory enhanced level Disclosure and Barring Service (DBS) clearance.

· The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.

· The post holder must carry out their responsibilities with due regard to the non-smoking environment of all Kinship offices.

A fantastic opportunity to join a small friendly charity in the Cotswolds as their Fundraising Manager.

Have you got strategic experience in fundraising, preferably for a charity. We are looking for a dynamic individual to join our team, hitting the ground running.

You will be required to try to fill the defecit each year between income and expenditure, raising 

community engagement, grants and bid writing, Wills and Legacies and gaining regular donors, while overseeing a programme of events with an assistant for support?

Fundraising Manager

£38,000 – £41,000 FTE dependent on experience. Reporting to the CEO. Four days, based at Jecca’s House, Chipping Campden.

Responsibilites:

Fundraising – General 

• To deliver a continuous fundraising operation to meet the short, medium and long-term revenue needs of the charity as determined by the CEO and Board of Trustees 
• Establish and maintain positive relationships across the organisation and an in-depth understanding of the charity’s needs and priorities to ensure your fundraising activity contributes positively 
• Development and maintenance of key resources to support our fundraising activity, including case for support, programme schedule and budgets 
• To develop corporate sponsorship proposals and be prepared to respond promptly to funding offers and opportunities 
• To steward regular donors, ensure they receive appropriate thanks and are kept informed
• Develop strategy to increase number of regular donors through the implementation of a regular giving programme 
• Grow and manage the regular donors’ scheme, Payroll Giving, In-Memory giving, and appeals, contributing to the overall fundraising strategy. 
• Champion the use of data and insight to drive regular giving, utilising database (Beacon) for effective prospect and donor management 
• Monitor, evaluate, and forecast campaign performance, ensuring targets are met and providing reports as required 
• Spotting fundraising opportunities and raising awareness of the CHNs work 

Fundraising – Trusts & Foundations 

• Researching fundraising opportunities which are likely to fund the work of CHN, writing compelling grant applications and building and managing a new business pipeline to deliver year-on-year growth in Trust and Foundations Fundraising income 
• Cultivate relationships with prospects and identify appropriate projects or areas of CHN’s work to meet their criteria, developing tailored, persuasive funding proposals 
• Deliver first-class grant management – taking responsibility for all requirements of funders including impact reporting, financial monitoring and reporting 
• Ensure robust and practical monitoring and evaluation plans are in place to demonstrate the impact of grants you manage and report effectively to funders 

Relationship Management 

• Provide excellent stewardship and supporter care to regular donors 
• Produce and deliver tailored engagement plans to deepen and grow CHN donor relationships
• Build and maintain strong internal relationships across the charity to ensure the delivery of CHN’s obligations to our funders 
• Represent CHN at events and networking opportunities as required 

Events 

• Create plan and oversee and work events with the help of a Fundraising/Community Engagement Assistant 
• Line manage Fundraising/Community Engagement Assistant. 

General 

• Manage and provide relevant training for the Fundraising/Event Assistant/Officer 
• Work with the Marcomms Manager and the finance team on the annual fundraising planning process to produce effective budgets and strategies to achieve income targets across all revenue streams 
• Create and manage the community engagement strategy and annual plan to maintain and further raise the profile of the charity while protecting brand by acting as the ‘brand guardian’ 
• Ensure that all activity is compliant with policies and procedures 
• Actively keep current with trends in fundraising

Person Specification: 

• Proven track record in developing and implementing successful fundraising strategies and campaigns, ideally with at least 3 years experience in the charity sector or demonstrate they have transferrable skills to move into the charity sector. 
• Flexibility to work evenings and weekends as the necessary with the nature of the job. 
• Demonstrated ability to raise substantial fundraised income and achieve targets 
• Effective stakeholder management skills, both internally and externally, previous experience of managing client relationships 
• Experience in budget management, reporting, and forecasting 
• Proficient research and project management skills 
• Strong organisation and communication skills, both verbal and written, to influence, motivate, and persuade donors 
• Familiarity with Microsoft Office and CRMs 
• Proactive, self-motivated, and adaptable 

Community Fundraising and Communications Engagement Assistant

£22,500 to £26,000 (FTE dependent on experience). Responsible to the Fundraising Manager and Marcomms Manager. Two days per week (worked over three days if preferable. Based at Jecca’s House

Responsibilities:

• Assist in the creation, planning, setting up and working at fundraising and community awareness events 
• Face to face community work in the form of hosting coffee mornings and fundraising/engagement events 
• Face to face collection of raffle prizes etc within our communities 
• Poster erection and flyer distribution 
• Recording data from events 
• Work closely with both managers in the MARCOMMS team 

MARCOMMS/Fundraising – General 

• To help the Fundraising Manager deliver a continuous fundraising operation to meet the short, medium and long-term revenue needs of the charity as determined by the CEO and Board of Trustees 
• Establish and maintain positive relationships across the organisation and an in-depth understanding of the charity’s needs and priorities to ensure your fundraising activity contributes positively 
• Monitor, record and evaluate event performance, ensuring targets are met and providing reports as required 
• Spotting fundraising and communication opportunities and raising awareness of CHNs work 

General 

• Integrate with all members of the CHN team to learn the business and gain a full understanding of the charities work in order to communicate this to a wider external audience 
• Work with the MARCOMMS team to create social media posts when necessary 
• Design posters, tickets and flyers on CANVA or a similar design tool for events 
• Help with the community engagement strategy and annual plan to maintain and further raise the profile of the charity while protecting brand by acting as the ‘brand guardian’ 
• Ensure that all activity is compliant with policies and procedures 
• Actively keep current with trends in fundraising 

Person Specification 

• You will be highly organised, used to working in a fast-paced and autonomous environment and need to be able to plan ahead. 
• You will be proactive, flexible, creative, resilient and able to plan ahead.
• Flexibility is key as this role will require evening and weekend work, time will be given in lieu for hours worked in this situation 
• Computer literate as there will be database and design tools such as Canva to use 
• A team player as you will work with the Fundraising Manager and Communications Manager. Prioritisation is second nature.
• You will be confident using social media, and objective and flexible in the way you use the tools and platforms available. 
• Experience using CRMs is desirable but not essential. 
• This role can be physical – the successful candidate will be involved in setting up and closing of events which may entail some heavy moving and carrying. 

Experience 

• Previous experience working in a similar role (assisting with events, fundraising and communications
• customer service experience desirable 

About Us
Bath Cats and Dogs Home, has a vision of a world where all animals are treated with kindness and compassion. We believe that every cat and dog should have the opportunity to enjoy a healthy life and a happy home. So, from advice and support, to rescue, rehabilitation and rehoming, we exist to positively transform the lives of pets and their owners.

With you and thanks to our dedicated supporters, specialist team and pioneering Transformation Programme, together we can continue to do just that.

We are in an exciting phase with the renovation of our main office building that will improve the working environment and make a huge impact to animal welfare by renovating our Vet Suite, Animal Intake and Rehoming rooms.
 

The Role
As the Corporate Partnerships Manager, you will spearhead the expansion of our Corporate and Community Giving portfolio. This role involves enhancing relationships with current donors, partnerships with new businesses, and playing a critical role in our Fundraising & Trading Department. You will be instrumental in managing income streams projected to raise £150,000 this year, with ambitions for future growth. Your role will also encompass being a prominent figure in the community, delivering fundraising talks, attending networking events and being an advocate for Bath Cats and Dogs Home.

About You
You are a dynamic individual with a successful track record in corporate fundraising, capable of securing significant income through corporate and community events. Your skills include:

• Exceptional leadership and the ability to manage and mentor a team.
• Strong marketing abilities, both online and offline, to achieve financial and recruitment targets.
• Excellent public engagement and presentation skills.
• Proficiency in IT and CRM databases, ideally with experience in Raisers Edge.
• A deep-seated passion for animal welfare and alignment with our values.

The Details

• Location: Bath, United Kingdom (Hybrid - 40% office presence)
• Contract: Permanent, Full-time
• Salary: £28,000 - £31,500, dependent on experience
• Hours: 37.5 hours per week

This role includes some evening and weekend commitments for which TOIL will be given, we work flexibly around core hours. If you are passionate about animal welfare and possess the drive to lead and inspire, we would be thrilled to consider your application. Please send your CV and a cover letter highlighting your suitability for this role to our HR department.

Join us at Bath Cats and Dogs Home and make a tangible difference in the lives of animals every day.

Closing date Monday 3rd June 2024

First Interviews w/c 10th June 2024

Job Title: Programme Quality and Policy Manager

Function: Strategy & Impact Team

Reporting to: Head of Programme Quality

Contract: Permanent

Hours: Full-Time (37.5 hours per week)

Salary: £29,500 (plus £3,000 Inner London Weighting where applicable)

Location: Remote (with regular travel to London Office as required)

Closing Date: Monday 26th May

About The Access Project

We support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our volunteers are trained and supported to be effective tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors the students so they have the knowledge and support to make strong university applications. Our results show this approach works.

The Access Project Values

Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.

Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.

Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, seek to pilot a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development for our school-based staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will also be responsible for amplifying The Access Project’s voice in the sector and responding to policy updates; with a focus on bringing their knowledge of the Higher Education sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Duties and responsibilities

1) Design & Development

• Act as a senior collaborator to the annual programme design process. Work with the Head of Process Improvement & Programme Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how best to drive our short term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as to our university readiness framework and the Salesforce system that supports delivery.
• Work with Programme Managers to understand their delivery challenges, develop solutions and answer questions around university admissions, widening access and The Access Project’s own University Readiness Programme.
• Act as a senior contributor to the development of The Access Project’s programmatic Diversity and Inclusion work, working closely with the University Access Officer D&I Lead. This includes strong engagement with the D&I working group and designing and implementing systems and support to better serve our students with inclusion needs.
   

2) Research and Policy

• remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant widening participation sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. on plans for A Level Results Day).
• To be an ambassador of The Access Project’s work and impact externally in the widening participation sector, including speaking at conferences, writing articles on our work, and engaging in external relations.
• Holding responsibility for The Access Project’s policy and research workstream, including contributing to the strategic direction of this work and undertaking research to drive the delivery of this workstream to promote The Access Project’s voice in the widening participation sector.
• Liaising closely with the Communications team to ensure that The Access Project’s responses to sector information and updates are timely and relevant to our Mission.
• Provide nuanced insight about the widening participation/Higher Education sector, with a clear take / coherent view on the landscape and how it’s changing, which would then enable us to make informed choices about our programme.

3) Quality Assurance

• Take responsibility for the operational implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers’ programme delivery, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include delivering training and development sessions for University Access Officers, updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

4) Student Voice

• Maximising student voice within programme design through the organisation and facilitation of student Delivery Review Meetings.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Hold and contribute to The Access Project’s overarching Student Voice strategy.
• Continue to drive improvements in The Access Project’s student voice work through research and engagement with sector leaders.

5) Any other duties as required

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and engaging meeting, training, and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident in using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis and writing

Desirable

• Experience of using Salesforce (or another Client Relationship Management system) as a case/student management system.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management experience.

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

• Employee Assistance Programme, a 24-hour helpline for staff

• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

• Interest-free travelcard loans

• Cyclescheme loans

• 3 paid Volunteering Days

• Employer’s pensions contributions (3%)

• CPD options

• The Access Project welcomes requests for flexible working arrangements

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Equal Opportunities Statement

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training:

● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

● Proof of qualification is required before the appointment is confirmed.

North Surrey Domestic Abuse Service (NSDAS) is a charity that

• has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
• we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
• we are a member of Surrey Domestic Abuse Partnership (SDAP)
• we take a strengths based, needs led, trauma informed approach to build resilience and foster independence

Our Benefits include:

Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition

Key aspects of the role:

• Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
• Responsible for running of Outreach Service
• Work with CEO to ensure smooth running of the service
• Work with CEO to undertake consultation with experts to develop future policy, practice and services
• Raise profile of NSDAS and encourage multi-agency and joint working

Product Manager
Remote/home working with occasional travel
£42,000 - £45,000 pa plus excellent benefits
35 hours per week

We’re recruiting for a new Product Manager to support the 12 million people in the UK who are deaf, have hearing loss or tinnitus. We are on an exciting journey at RNID as we introduce and embed product & delivery approaches and you will have the drive to help us along that path.

You will play a critical role in the next phase of our website product, developing and owning the roadmap and delivering positive impact for all our audiences. This includes user experience, conversion rate optimisation, technical integrations to internal/external systems and usability & accessibility.

You’ll work with external agencies as well as our multi-disciplinary in-house team. You will ensure that our website and other relevant digital products deliver against our over-arching strategy.

You will work in a consultative and collaborative way, sharing your experience, expertise, and guidance to encourage effective decision making. Working closely with Marketing & Communications and other teams to ensure coherent user journeys and relevant product roadmaps are in place driving the desired outcomes. You will own the website product roadmap.

You’ll work with subject matter experts and specialists to understand our audiences, identify opportunities, develop, and test ideas and manage products throughout their lifecycle.

You have expert product management skills. As the product manager you will champion a product mindset, continuingly delivering improved outcomes for our communities.

You undertake work which requires the application of service design and product management principles in a wide range of contexts. For example, using your knowledge of user needs and organisational goals, you will frame problems and help set priorities for the delivery team.

You will work with other parts of the organisation to represent community interests. You will be required to coach others, especially Product Owners, to increase knowledge and understanding of product mindsets and ways of working.

You apply your knowledge of user-centred design, technology, and data perspective to make informed decisions based on user needs and value for money. It is expected that you will gain further product management responsibilities as new work takes shape.

You perform a range and variety of complex technical, professional, and financial activities. For example, working within constraints such as technology, policy, regulatory, financial, or legal, you make business cases and deliver strong cases for product improvement.

You understand the different phases of product delivery and can maintain and iterate a product over time to continuously meet user needs.

We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus. 

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated. Our values are at the heart of what we do.

We strive to be and continue to be connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Applicants are required to submit a cover letter as part of the application process, highlighting their relevant experience, skills, and enthusiasm for the role.

Closing date: open-ended.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

 Then Advance Charity could be the career choice for you!

We are looking for an IT Project Manager

 Salary:            £42,000 - £45,000 (depending upon experience)

Location: Hammersmith, with travel to other Advance sites (some working from home)

Hours:               35 Hours per week

Contract:           Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.   We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.  

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. 

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Reporting to the Director of Finance & Operations, the IT Project Manager will lead the scoping, researching, sourcing, design develop and implementation of several new systems relating to CRM, Case Management, Finance and HR.

The IT project manager will also support the Director of Finance & Operations in managing the relationship with the IT Support contract, providing IT support where necessary and in renewing the IASME (Information Assurance for Small and Medium Enterprises) accreditation.

About You:  You are pro-active, driven to improve processes and ways of working and have good stakeholder management skills and experience. You have the ability to work independently and use initiative. You will have good research and planning skills and are able to remain calm under pressure. You have good organisational skills including attention to detail and multi-tasking skills.

You are approachable, positive, flexible and ready to take on a wide range of tasks.

To be successful as the IT Project Manager you will need the below experience and skills: 

You will have previous experience in IT change management with significant experience of overseeing implementation projects, allowing you to hit the ground running. You will have an excellent understanding of computer systems, security and databases to allow you to ensure

an excellent and reliable IT service is provided to all staff on and off site. You will have strong Project, Stakeholder & Programme management skills and significant experience of delivering major business critical projects including the desired benefits and outcome to time, cost and quality, including the management and maintenance of standard project controls and documents.

You will have a bachelor’s degree in a relevant discipline or equivalent professional experience and 

A PMP, PRINCE2, Agile or other industry standard Programme or Project Management qualification. A good knowledge of Microsoft Server technologies, 365 admin level experience across Teams, SharePoint, OneDrive, Exchange Online etc. is essential for the role. Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software.

How to apply: 

If this sounds like the opportunity for you, please click on the ‘Apply Job’ button below.

Closing Date for Applications: Sunday 19 Mary 2024 at 23:59

· Interviews are taking place on a rolling basis 

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training

Career development pathways 

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Talent team via our website and we will contact you to discuss how we can help. 

**************************************************************

Diversity, Inclusion and Equal Opportunities

We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Start date: June 2024, date to be confirmed

Salary: £37,121 (£32,888 pro rata, inclusive of £3,990 South East weighting)

Working hours: Part time, 28 hours

Contract: Permanent

Location: Surrey

Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.

Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Purpose:

To provide strategic oversight and operational management for Women in Prison services in Surrey. The role will focus on delivering Surrey Women’s CRS probation contract, which involves providing holistic one to one support and advocacy to women serving community orders, and will also focus on development of the Surrey programme.

Key Responsibility Areas:

1. Lead on the operational management and strategic oversight of the Surrey programme, ensuring high quality, trauma responsive services are delivered to women in contact with, or at risk of being in contact with, the criminal justice system.
2. Provide effective leadership to the Surrey team, fostering a positive and supportive culture.
3. Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP’s policies.
4. Develop effective relationships with key stakeholders, such as the Probation and local authority leads to ensure effective service delivery.

Join an exciting initiative that is supporting governments around the world to protect and promote media freedom!

The Thomson Reuters Foundation (TRF) is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity we work to advance media freedom, foster more inclusive economies, and promote human rights. We combine our unique media development and legal services to drive systemic change through news, capacity strengthening, free legal assistance, and convening initiatives.

TRF provides a Secretariat function to the Media Freedom Coalition (MFC). The MFC is a partnership of 50 countries from six continents working together to advocate for media freedom and the safety of journalists at home and abroad. The MFC works closely with civil society and a panel of legal experts, among others, to promote media freedom through a range of activities – including public and private diplomacy to support journalists at risk, coordinated action through embassies, events and the promotion of legal reforms. The MFC was established in 2019 while the Secretariat was established in 2022. More information about the MFC can be found here.

The MFC Secretariat plays a central role in maximising the impact of the Coalition. It does this in four areas:

• Administration and operations: delivering specific activities including events and briefings; supporting and coordinating responses to cases of concern (in which journalists and news organisations are facing threats to their reporting); supporting embassies to act on media freedom; organizing meetings and maintaining the MFC’s network of contacts;

• Communications: communicating the MFC’s activities and impact externally, via website, social media and mainstream media coverage; supporting public-facing events; keeping the MFC’s network informed about activities and opportunities to take action;

• Policies and strategy: ensuring policies and processes are in place to facilitate an efficient, effective and responsive coalition; supporting strategic decision making; monitoring the latest developments in the media freedom context;

• Monitoring and evaluation: tracking and understanding the MFC’s outcomes and impact, and learning lessons from this. 

The Secretariat is supported by grants from Global Affairs Canada and the UK’s Foreign and Commonwealth Development Office.

We are seeking a creative and resourceful Communications Manager to join our team. You will lead on the Secretariat’s communications function, both internally and externally, and will implement (and potentially improve on) our existing communications strategy. For the MFC, effective communications are not only about demonstrating the Coalition’s impact, they are also a way of encouraging and inspiring MFC member countries and their embassies to take action on media freedom. This means the Coalition’s communications are an essential component of its pathway to impact.

You will be required to engage with government representatives, diplomats, NGO leaders and some of the world’s finest legal practitioners as part of this role. You will look across the Coalition’s work and develop relationships with member countries and their embassies to identify human-centred stories that showcase the MFC’s work. The ideal candidate will be skilled at turning issues into stories and comfortable with taking the initiative and taking ownership of this area of the Secretariat’s work.

The role is based in Canary Wharf in London. The role is full time and you would be expected to attend TRF’s offices two or more days per week.

This is a 21-month fixed-term contract, starting 1 July 2024 or earlier, depending on availability. The contract may be extended beyond March 2026, conditional on further funds being secured for the Secretariat’s continued operation.

Some travel is anticipated as part of this role.

About The Role

As the Communications Manager you will:

• Research, develop, edit and write communications materials including impact stories and case studies for the MFC’s website and potentially other platforms, using multimedia options where appropriate

• Lead on the implementation of the MFC’s communications strategy, potentially making improvements to this, and tracking key performance indicators accordingly

• Manage the MFC’s website and social media channels (currently focused on Twitter/X) and monitor analytics/produce reports; manage upgrades to the MFC website in collaboration with TRF colleagues

• Curate and produce the MFC’s monthly network newsletter, which is sent to all MFC members and stakeholders

• Organise MFC events, online or in-person, and secure engaging speakers to feature in them

• Plan the MFC’s communications activities, taking account of communications opportunities such as anniversaries and international days

• Promote and maximise the impact of joint statements by MFC member countries, and monitor their impact

• Produce resources for member governments and their embassies, helping them to communicate on key media freedom issues

• Build relationships with media freedom organisations and networks to ensure wider communications reach and opportunities to collaborate

• Identify opportunities to feature the MFC within national/regional/international media as appropriate and build relationships to facilitate this

• Organise events (online or in-person) in collaboration with other members of the team, including developing content, finding speakers, and event coordination

About You

To be our Communications Manager, you will likely have:

• Solid experience in a communications role, producing communications outputs as part of a communications strategy

• Ability to write clear, concise and engaging copy with excellent attention to detail

• A diplomatic approach, including the ability to see issues from others’ perspectives and to spot and mitigate potential risks

• Ability to forge trusted relations with a wide range of cross-sector stakeholders

• Strong organisational skills and the ability to prioritise and manage multiple tasks with competing deadlines

• Fluency in English; other languages desirable but not necessary

It would be useful if you also have:

• Understanding of, or interest in, media freedom issues

• Experience of working with government officials (at any level)

• Experience working effectively as part of a remote team on collaborative initiatives

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

ABOUT THE ROLE

We are hiring an Area Manager to provide management and oversight for services which span across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. You will have the overall responsibility to deliver the highest standards of service quality, performance and improvements across your services through excellent leadership and embodiment of our SIG values.

As the Area Manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:

• Deputy Manager x 3
• Activities Coordinator x 1
• Resettlement Manager x 1

Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area

The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

We have an exciting opportunity for a Case Worker (internally know as a Case Manager- Domestic Abuse Specialist) to join the Domestic Abuse team in Norfolk. This role is office-based working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Norwich, as a Case Manager you will be:

Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes in particular Domestic Abuse. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies

You will need:

• Experience of delivering high quality services to vulnerable victims of crime.
• A good knowledge of the Criminal Justice System.
• Experience of Multi-agency working.
• Good IT skills and experience of using case management systems.
• Good knowledge and understanding of safeguarding issues and the relevant policies.
• Strong communication and listening skills with an ability to communicate effectively.
• Ability to prioritise, plan and manage time effectively.
• Experience of delivering a service and working with DA victim's/service users.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

XLP is a youth work charity working to create positive futures for young people and at the cutting edge of tackling poverty and educational failure in inner London. We’re looking for a Senior HR Manager who will be a generalist with prior experience of working in a senior level HR capacity.

You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including updating and reviewing policies and processes, employee relations, recruitment, onboarding/ offboarding, Learning & Development and more. You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people.

You’ll be happy to manage all aspects of HR and the employee lifecycle and not be afraid to work autonomously and get stuck in. 

About You

Key Skills:

• Significant relevant experience in Human Resources in a generalist role;
• Proven experience in managing complex employee relations cases;
• Experience with employee lifecycle procedures;
• CIPD Level 5 Qualification;
• Strong knowledge of current employment law and best practice;
• High attention to detail;
• Excellent administrative and organisational skills;
• Good level of numeracy and ability to collate data and produce information in simple formats;
• Excellent written and verbal communications skills;
• Ability to build and maintain good working relationships with staff at all levels;
• Ability to remain calm in challenging situations;
• Ability to carry out duties with tact and diplomacy, maintaining confidentiality at all times;
• Ability to maintain electronic filing systems.

Useful if you have:

• Experience of the youth work/charity sector;
• Experience of implementing an HRIS.

What We Offer

• 25 days annual leave, with 3 additional days between Christmas and New Year
• Employee Assistance Programme
• Ongoing training and development
• Supportive and flexible work environment
• Diverse and inclusive culture
• Generous sick and compassionate leave policies
• Enhanced maternity leave policy

How To Apply

Please click the link to apply via our website. You'll be asked to complete a short form and upload a CV and personal statement. Applications close on Wednesday the 12th of June at 12pm (midday). Please note, we reserve the right to close applications early if a suitable candidate is found.