Case Manager Jobs in England, United Kingdom
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Company Overview
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.
Programme Overview
The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Starting in September 2023, the programme will provide tailored support for each participant focussed on gaining sustainable employment. Palladium will work with employers, local government, and other community partners to ensure that individuals are fully supported with their journey back to employment and integration into UK society. The programme includes delivery of employability- focussed English to Speakers of Other Languages (ESOL) tuition for some of the defined cohorts.
Palladium is responsible for delivering the programme in the South East of England
Primary Duties and responsibilities:
As Case Manager, you will be responsible for delivering the front-line support to customers on the Home Office Refugee Employability Programme, ensuring that they receive excellent service which is compliant with all Home Office requirements.
Your responsibilities will include:
· Take responsibility for engaging with potential customers, explaining eligibility and bringing in referrals to the programme as part of a coordinated team approach.
· Be accountable for your caseload of assigned customers and working with them to address their learning, integration and employment needs in line with both contractual requirements and the individual’s needs. This will include:
o Building rapport and a positive working relationship with each customer.
o Assessing the customer’s starting position to decide how to best meet their needs.
o Creating and following through with individual Personal Development Plans, ensuring appropriate and effective activity is undertaken by each customer.
o Providing challenge, advice, and guidance where appropriate, to develop customers’ capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
· Develop an understanding of specialist signposting services in the local area/region, so that you are able to source and refer customers to additional support when needed;
· Cultivate a welcoming environment and ensure a high level of engagement / re-engagement with customers;
· Work collaboratively as part of a small team to ensure excellent support for all customers;
· Deliver programme in accordance with contractual Service Level Agreements and company standards;
· Maintain customers’ records in accordance with data protection requirements so that personal information is safeguarded, and the customer journey is accurately recorded;
· Meet personal performance targets, Key Performance Indicators and Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face;
· Develop relationships and networks with key local stakeholders including employers to provide the best possible support for customers.
Skills and experience:
Required
· A passion for working with people
· Experience of working in a customer engagement and support-focused role
· Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed
· Experience in the management of a caseload of individual customers according to a set of contractual standards and requirements
· A level of independence and professionalism to work independently
· Detail-oriented with strong organisational and communication skills
· The ability to be based in, and travel around designated catchment areas, candidates already based in Hampsire, Surrey and Sussex and Thames Valley are encouraged to apply.
Desirable
· Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience
· Experience delivering one-to-one employability support or ESOL assessments and training
· Trained in trauma-informed approaches and safeguarding
· Access to a reliable vehicle and a full, clean drivers licence
· Knowledge of languages including Amharic, Arabic, Albanian, Bengali, Dari, Farsi, Hindi, Pashto, Spanish, Tigrinya, Urdu or Yoruba
Key Competencies:
· Ability to engage, motivate, challenge and inspire;
· Proactive and solution focused, bringing both creativity and practicality to bear;
· Excellent communication skills;
· Performance and target focused;
· Excellent organisation and prioritisation skills;
· The determination and drive to want to make a positive difference.
Location and compensation
You will primarily working on an outreach basis within the community and you will be given a base location. Any travel to meet customers outside the base location will be reimbursed in line with the travel policy.
Compensation: You will receive a salary in the range 26,000-29,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.
South West Advocacy Network supports and empowers people to have a voice, by ensuring access to quality, independent advocacy. We believe that everyone has the right to be heard & respected, the right to choice in decisions about themselves and the right to be safe.
To help us with our shortlisting, please send a supporting statement/cover letter with your application telling us why you are right for this role. The successful applicant will work from our Poole or Dorchester office
Service Managers are responsible for their services meeting targets and delivering on contract requirements, including providing the data required for contract and organisational monitoring.
The Service Manager role assumes responsibility for all aspects of SWAN’s Dorset statutory advocacy services. This includes a wide range of advocacy including IMCA, Care Act, IMHA, CHC, Carers and Generic advocacy, and advocacy for parents during child protection proceedings. Our Service Manager is also responsible for the mobilisation and delivery of SWAN’s social value projects in Dorset.
The role requires a positive approach and a high degree of personal responsibility. The Service Manager is responsible for the Dorset team’s performance. Service Managers are experienced and inspirational leaders. They have, or are willing to work towards, a level 5 management qualification.
The post is subject to 2 references including previous employer, evidence of right to work in the UK and an enhanced DBS check.
Direct reports:
Team Supervisors & Supervising Advocates
Duties and responsibilities: General
- To work collaboratively with other mangers and assist, when necessary, with providing cover during periods of absence and play an active part in SWAN’s Leadership Team
- Act as the safeguarding lead for the service
- Stay up to date with relevant legislation, changes to practice and wider activities relating to advocacy; to input to policies / procedures (COVID-19, LPS etc).
- Act as a role model for exemplary behaviour, attitude and mindset, embedding a culture of trust and accountability and challenging non-congruency and negativity
- To undertake all training as necessary and stay up to date with Continuing Professional Development
- Support SWAN to ensure that Advocacy Quality Performance Mark practices are business as usual
- Take responsibility for embedding good Health and Safety Practices and adhering to the Health and Safety Policy
Supervision and Development of Direct Reports
- Responsible for the recruitment of their service team
- Responsible for the effective induction of new staff members and support through their induction period
- Undertake regular supervisions and Personal Development Reviews in line with the Company requirements for all direct reports
- Organise and lead regular team meetings, to provide minutes, actions and documentation for each meeting. Team meetings will include professional development and guest speakers
- Deliver training workshops to the team, including lone working, safeguarding refreshers and the Purpose and Principles of Independent Advocacy (Unit 301) in line with Company requirements and maintain records of attendance
- Ensure all team members’ training is up to date and work with the Training Manager to create new opportunities to upskill the workforce
- Undertake all other people management responsibilities for the team in relation to absence and performance management
- Manage disciplinary and grievance issues if and when they arise
Management of Services
- Lead and manage the service in the delivery of outcome focused, issue based, person directed advocacy, in line with the relevant legislation for the advocacy discipline, regulations, codes of practice and internal policy and procedures
- Mobilise and manage local social value projects
- Responsible for the effective triaging of referrals and allocations of casework after considering prioritisation of cases, current caseloads and team members’ skill set
- Provide temporary cover for own team’s case work during periods of absence
- Complete accurate recording and reporting of all service data
- Ensure the timely completion of high quality commissioning report narratives and case studies
- Work proactively with the statutory services to promote the service, problem solve and uphold the agreed engagement protocols
- Communicate and negotiate effectively with a wide range of people, including commissioners, health and social care professionals and voluntary sector staff
- Identify risks in delivering the service and ensure compliance with risk management procedures
- Ensure the effective management of de-escalating client issues and handling of complaints
- Attend stakeholder meetings, forums and networks
- Ensure that good relationships are developed and maintained with other service providers
- Raise the profile of SWAN in the local area by any means identified as necessary
Qualifications Required:
- Diploma in Independent Advocacy Qualification (City & Guilds level 3 or 4) or willing to work towards.
- Level 5 Management qualification, or willing to work towards
Experience and Knowledge Needed
Experience and knowledge crucial for the role:
- A record of delivering advocacy or health and social care services
- Experience of managing people and resources;
- Knowledge of contracted services in the voluntary sector
- Understanding of the principles and role of advocacy
Other:
The post is subject to 2 references including one previous employer, evidence of right to work in the UK and an enhanced DBS check.
If you would like to join us, SWAN will offer you;
- A supportive working environment
- Flexible working to fit around your personal circumstances
- Regular person-centred Supervision
- Training and development opportunities
- Minimum 25 days annual leave plus bank holidays
- 6% Employer pension and 2% employee contribution
- Employee Assistance Scheme, offering a free and confidential helpline for you
- A Wellbeing Day – a paid day from work to allow you time to focus on your own wellbeing
- A day off on your Birthday
- In-house Mental Health First Aider
- Access to an Employee Reward Scheme offering online and instore discounts at a wide range of high street retailers,
Equality, diversity, and inclusion are core to our values. In the selection of our staff, we are committed to equality with regards to protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex. and sexual orientation. We welcome applications from disabled people. The Employee must ensure a positive commitment towards equality by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relations amongst employees, suppliers and customers.
South West Advocacy Network supports and empowers people to have a voice, by ensuring access to quality, independent advocacy.
The client requests no contact from agencies or media sales.
Key Details
Salary: £57,600 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance and flexible/hybrid working.
Hours: 35 per week over 5 days.
Contract type: This is a full time, permanent role.
Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office regularly, 2-3 days per week.
About the Role
Reporting to the Legal Director with day-to-day responsibility for scoping, developing and running Good Law Project’s legal cases and projects and for working with the team to build successful campaigns.
What we’re looking for
- Qualification as a solicitor or barrister in England and Wales (practising or not practising).
- Civil litigation experience with the ability to manage multiple projects at once.
- Interest in social change and how the law can be used to deliver it.
- Commitment to Good Law Project’s vision of what a better world looks like.
- Understanding of strategic litigation and/or using the law as a campaign tool.
- Experience of leading and managing junior members of staff.
What We Do
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Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account, protect the environment and ensure no one is left behind.
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We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.
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Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.
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In August 2022 we established an independent SRA-regulated law firm in London, Good Law Practice, to support and develop our work.
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See our website for more information.
Further Information / How to Apply
To view the full job description, personal specification, interview stages, Good Law Project values, our structure chart and to apply for this role - click on "Apply via Website".
Contact
If you have any questions about this role, please click "Apply via Website" to view our contact details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Key Responsibilities:
- Provide high quality information and support in an empathetic and professional manner.
- Conduct a holistic needs assessments for each service user according to their individual circumstances
- Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them
- Provide a face to face service when there is an over-riding need to do so by visiting service users
- Collaborate with other agencies/service providers who can offer additional support options
- Liaise with partners, ensuring that agreed actions are followed up
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
Person Specification:
Essential
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Knowledge and insight into complementary support services (whether national / local / statutory agencies).
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution-focussed
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Individual Giving Manager will play a vital role in fundraising activities to support our mission of providing care and support to children with life-limiting conditions and their families. As the Individual Giving Manager, you will be responsible for developing and implementing strategies to engage individual donors and supporters, cultivating meaningful relationships, and maximising their financial contributions.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
The client requests no contact from agencies or media sales.
Contract Type: Permanent
Hours per week: 28 - 35 hrs
Salary: £46,597 (outside London) to £47,995 (inside London) FTE
Closing Date:4 June 2024
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.
At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.
About the role
This is an exciting time to join the Technology Team at Young Lives vs Cancer. We are in the process of launching our new organisation strategy this year and a Technology and Data Transformation programme to underpin this. This role plays a key part in ensuring that our Case Management system, data and supporting applications, are well managed and continuously improved and developed to meet the ongoing needs of our crucial service and impact delivery teams and support the delivery of our organisational strategy.
Focus areas for this role are:
• Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap
• Keeping up to date with technology developments so that we maximise the business value from Case Manager, and interfacing applications, now and in the future
• Ensuring appropriate governance processes are in place to prioritise, agree and manage developments in line with strategic and operational needs
• Engaging with internal and external stakeholders and suppliers to deliver requirements and functionality
• Driving the ongoing adoption and use of the system, including development and delivery of guidance, training and best practice use of the system
• Ensuring that our Case Management and supporting systems architecture is designed to maximise opportunities to deliver our organisational vision and strategy
We would love to hear from you if you have:
• Experience of product ownership / management within a case management or CRM environment.
• Solid experience of business analysis approaches, prioritising requirements, developing a product roadmap and product backlog management
• A customer focused approach and strong stakeholder management skills, with experience of project management and delivery with cross-functional teams
• Excellent communication and influencing skills, with ability to negotiate successful outcomes with project team, internal and external stakeholders
• Ability to identify training needs for systems and work to develop and deliver training approaches, materials and guidance to suit different learning styles
• Curiosity and love to get to the root of the problem, with the ability to innovate, work under own initiative and be comfortable with continual change
• This role is subject to a Basic level Criminal Record Check. In the event of a successful application a Disclosure report will be sought.
• Flexibility
Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.
This role is available on a hybrid office / remote working basis (if you are close to one of our offices – Bristol or London) or home-based from anywhere in the UK with some visits to Young Lives vs Cancer workplaces as required to meet the needs of projects. The salary shown is based on a 35 hour full-time equivalent.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
We will be conducting interviews throughout the duration of the campaign and may opt to close the vacancy earlier than the current closing date listed.
What we offer
In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website.
If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Apply Now
You may also have experience in the following: Product Owner SharePoint & Microsoft 365, CRM product owner, Case Manager, Product ownership, System Development, System Architecture, Case manager, CRM Management, System Support etc
REF-214 059
Debt Advice Case Manager
Do you want to help lift some of the most marginalized and vulnerable in our communities out of poverty? We are seeking a Debt Advice Case Manager to work with a small, compassionate, dynamic charity, to help transform lives.
Our client offers comprehensive debt & benefit advice, helps build financial resilience through money education and budget coaching, and offers mentoring to clients with open-ended holistic support to increase their mental wellbeing and social mobility.
If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!
Internal Job Title: Debt Advice Case Manager
Location: Hounslow, London (will consider hybrid/remote working options)
Salary: £30-34k (FTE) based on experience and location
Contract type: Permanent (6-month probationary period)
Benefits: Enhanced pension scheme, holiday allowance, family-friendly policies, flexible working, learning and development, health and wellbeing.
Closing Date: 3rd June 2024
About the Role:
The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.
The organisation’s mission is to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt. The job holder will play their part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.
The role combines both technical and pastoral elements. The role will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. But you will also need to lead client appointments and support clients through what at times can be emotionally difficult situations.
About you:
We are looking for someone with prior debt advice experience who ideally has experience in leading and supervising volunteers.
Essential skills and experience of the Case Manager include:
- Previous experience in providing regulated debt advice on a case management basis
- Being a DRO intermediary would be an advantage
- Demonstrable experience in providing person-focused support to clients who may be vulnerable
- Excellent interpersonal skills and an ability to show empathy, compassion and patience
- Sound IT skills with a strong command of the Microsoft Office suite
Above all else, our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith-based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone comfortable with its Christian ethos and champions its core values. If this sounds like you, then apply today with a CV and cover letter explaining how you are a good fit for the role!
About the organisation:
The organisation was established in October 2009 and saw it’s first client in January 2010. Since then, they have provided advice and support to thousands of families and individuals in difficulty. Set up originally as part of the social action work of Holy Trinity Brompton church in London, the organisation has since expanded, opening up new branches in partnership with numerous churches and running appointments from locations throughout London and the South of England.
Every day the organisation see individuals and families who have been broken by their circumstances, be that illness, bereavement, loss of employment, mental health problems or family breakdown. Through circumstances that any of us would struggle to deal with, they have found themselves facing the prospect of being evicted from their home, struggling to keep the power on, or unable just to meet their basic day-to-day needs.
Other roles you may have experience with could include: Debt Case Manager, Welfare Case Manager, Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About Salix
We’re Salix Finance, but we’re not a bank.
Our mission is to enable, and inspire, public sector organisations to move towards net zero. We deliver government funding schemes to support councils, schools, housing associations, hospitals and universities boost their energy efficiency, reduce their impact on the environment, save money and to remove more households from fuel poverty.
As well as managing the funding schemes, we provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learned from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever since. We now employ 200 people. We are committed and passionate about supporting governments to reach their ambitious net zero targets. We are proud and excited to be on the journey with them.
The Role
This role will support the Financial Controller to deliver a high-quality payments and cash management service. The role of the Cash and Payments Manager is to oversee the Operational Finance team (3 people) and be responsible for managing, monitoring, and reporting on all cash transactions. You will manage cash management systems and processes, recommending and implementing any improvements to current processes and controls.
You will review and approve bi-weekly supplier/expenses payment runs ensuring that there is sufficient cash available and review, sample check and provide second stage approval for payment run files on the banking systems to ensure accurate payments.
The postholder will have strong leadership skills, a positive attitude and will take pride in getting a job done to the highest standards. You will have the personal motivation to work in a fast-paced environment and be responsive to changing demands.
What you will need to succeed
- A strong background in transactional finance – particularly accounts payable
- Experience of managing a small team
- Experience of process improvement
What Salix can offer you?
- The chance to join an organisation at the forefront of decarbonising the public sector.
- £45,000-£50,000pa dependent on experience.
- 28 days annual leave (plus bank holidays) and up to 3 additional days during the Christmas period
- Hybrid working – 1 day a week in the London
- Contributory pension scheme (we will match up to 10% of your contribution)
About First Give
First Give is a national charity that inspires young people to make a difference to the causes they care about. We do this through working in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc.) in support of them.
At the end of each programme, a celebratory School Final is held at each school, where teams representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity. By the end of the programme, however, the whole year group will have given back meaningfully to their local community. We currently work in partnership with about 200 schools every year across England and Wales.
Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:
- Altruistic
- Inspiring
- Empowering
- Collaborative
- Professional
Programme Manager role
Programme Managers are responsible for coordinating the delivery of the First Give programme in up to 60 schools. We are seeking a motivated and enthusiastic candidate to join our team of Programme Managers.
Programme Managers support our schools to deliver the programme, engaging approximately 35,000 young people in social action for local causes. The schools this Programme Manager will work with are based in Wales and the West of England, plus some schools in London and the South East.
- Contract: Full time, fixed term maternity cover, approximately 11 month contract. 37.5 hours per week (9am-5.30pm but with occasional early starts and late finishes dependent on events and school visits).
- Salary: £32,000 – 34,000
- Location: Remote working from your Wales-based home, with regular travel to schools in Wales and the West of England. Travel to First Give’s London office in West Hampstead and other locations in England and Wales for team meetings will be required, approximately once per month.
- Reporting to: Head of Programmes
- Contract start: 19th August 2024
Key responsibilities
All Programme Managers have the following as ‘core’ responsibilities, to ensure the successful delivery and management of the First Give programme in schools:
- Manage relationships with teachers and school leaders to deliver the First Give programme
- Manage programmes using Salesforce
- Attend school Finals and other in school events
- Deliver First Give events (Assemblies, Workshops and Finals) where required
- Renew schools onto the programme year-on-year
- Support recruitment and management of school facilitators as appropriate
- Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
- an introductory Programme Call with the Lead teacher;
- delivering a briefing to class teachers;
- responding to queries via phone and email;
- booking in First Give facilitated sessions
- Collect data for monitoring (student surveys; case studies; teacher surveys)
- Recruit a minimum of one judge per School Final from the wider community
- Actively raise the profile of First Give across Wales and the West of England, creating opportunities to attend networks, promote programmatic offers and develop new school partnerships or funding opportunities
- Some activity to recruit new schools to the programme, including seeking referrals from existing partners and delivering onboarding meetings
In addition to core responsibilities, Programme Managers have ‘Additional Responsibilities’ which make up part of their role and objectives. These Additional Responsibilities are flexibly assigned across the staff team based on the needs of the organisation and caseloads. Examples of Additional Responsibility areas include monitoring & evaluation; facilitator recruitment and training; communications; resource design; Youth Advisory Group oversight.
This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.
Safer recruitment
Safer recruitment and safeguarding is of paramount importance to us as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.
Person Specification
Essential
- Passionate about young people and their potential to drive social change
- Experience developing strong relationships across a range of stakeholders
- Experience managing and supporting a large case load of “client” relationships
- Experience of working with young people in a secondary school setting
- Superb organisation and prioritisation skills
- Ability to project manage
- Confident, experienced and engaging public speaker, presenter and facilitator
- Excellent communication skills (both written and verbal)
- Excellent attention to detail and high standards
- Proactive, independent worker able to work well alone and as part of a team
- Flexible and adaptable to the needs of a scaling organisation
- Full, clean driving licence
Desirable
- Experience of working in a small, decentralised organisation
- Experience of developing learning resources to achieve specified outcomes and/or programme design
- Experience coordinating freelance staff
- Experience planning and delivering training
- Experience of supporting a youth voice group, ensuring their voices are amplified
- Familiar with Salesforce
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
- 25 days of annual leave plus bank holidays, excluding bank holidays
- Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
- As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
- Access to Health Assured (health and wellbeing) Employee Assistance Programme.
- Multiple team socials throughout the year.
- 5% employer matched pension contributions.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).
- Application closes: Friday 31st May, midnight
- Interviews: Wednesday 12th June, in person, in Cardiff
- Start date: 19th August 2024
To create opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care abou
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We have an opportunity for a dedicated person centred Deputy Manager to join the team in Brent. You will be responsible for working alongside the Service Manager (SM) to deliver high quality, trauma-informed services to residents and participants, with a focus on recovery reablement, rehabilitation, and ensuring a psychologically informed environment (PIE). You will be responsible for ensuring the highest standards of service quality, performance, and improvement across their service(s) through excellent leadership and embodiment of Social Interest Group’s values.
Shift Pattern: Monday to Sunday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT THE SERVICE
Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:
- Single homeless between ages of 18 to 60
- Socially excluded individuals
- Ex-Offenders
- People with substance misuse
- Mental Health (Low)
- Learning disability (Low/Medium)
- Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation.
ABOUT YOU
We're looking for someone driven to provide high quality, effective and person-centred support to staff, colleagues, residents, and participants. Ideally, you will thrive when working as part of a team, be an effective communicator, and able to build long-term purposeful relationships with people from different backgrounds, respecting and embracing equality, diversity, and inclusion.
We're looking for someone who can embrace SIG’s values and represent these in everything they do. The post holder will be confident in leading a team, they will be proactive and adaptable, with the ability to use their own initiative with day-to-day matters, following the relevant policies, procedures, and legislative requirements always. In this role, you will need to be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment
OVERVIEW OF KEY RESPONSIBILITIES
LINE MANAGEMENT/LEADERSHIP
- Provide leadership to employees throughout the employee life cycle. This includes but is not limited to; Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle.
- Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Support with ensuring a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG’s values, policies, and procedures. Work collaboratively with internal and external stakeholders to drive ongoing improvement to the service in line with best practice.
SERVICE DELIVERY
- Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- In conjunction with the Service Manager, facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING
- Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate.
- Ensure all case recording, and information is accurately recorded in a timely manner, ensuring electronic records are protected in line with GDPR, and kept up to date and written to a high standard.
- Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
PROPERTY AND HOUSING MANAGEMENT
- Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing.
- Ensure the accommodation in which residents live is maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently.
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
FINANCIAL MANAGEMENT
- Provide support in setting the service’s budget and reviewing monthly management accounts; manage set budgets effectively and ensure resources are maximized.
- Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims.
OTHER RESPONSIBILITIES
- Contract Management and Internal Auditing; Ensure due diligence is carried out and records are well maintained.
- Administration duties will vary, including operating online systems and ensuring correct processes are followed alongside GDPR and confidentiality.
- Other duties may include but are not limited to, maintaining clean and tidy environments, removing rubbish, ordering supplies, arranging in house events and activities and other general on-site duties.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Ability to follow organisational policies and process in line with external governance
What we would like, but not essential:
- Previous experience in people management and development
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
- Understanding of Housing Management, including voids and evictions
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 37.5 hours per week FT but part time will be considered
Location: Hybrid home and working across Citizens Advice Hounslow (CAH) sites in London Borough of Hounslow 60/40 or 50/50 depending on requirement
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. You will be part of our wonderful team of staff and volunteers committed to do their best for anyone in need of our help. To sustain our service, we now require a dedicated Training & Development Manager.
Job Purpose
- Lead training and development for all colleagues (Staff and Volunteers) and guide people through the Adviser Learning Programme (ALP)
- Drive our recruitment and retention strategy for volunteers
- Develop and deliver our Training and Development Plan
This pivotal role will be responsible for the selection, training and deployment of our volunteers across all service areas. A key focus will be to facilitate effective training pathways for paid staff and volunteers. You will be required to design and deliver group training sessions, and monitor trainee progress and development through structured training programmes.
For more information about the role, please download the Job Description and Person Specification attached.
We offer a range of employee benefits, including 25 days annual leave plus bank holidays and days between Christmas and New Year, pension contribution, training and opportunities to continue your professional development, employee assistance programme.
HOW TO APPLY:
Please send us your CV and Cover Letter (maximum two A4) showing how you meet the points in the Person Specification via the apply button
Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Please send us your CV and Cover Letter (maximum two A4) showing how you meet the points in the Person Specification
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role:
The post holder will work within The Passage’s Community Services as a Complex Case Outreach Worker and will lead on case management for people experiencing homelessness who are presenting in the footprints in which the team operate and/or who are accessing the Resource Centre. The post-holder will support individuals with substance use support needs and/or mental health issues and will lead on work with clients who are experiencing alcohol and/or drug dependencies and who may also be experiencing mental health problems or other health or social care needs.
Main duties:
- To manage a caseload of clients presenting within the footprints in which the Engagement & Outreach service operate and individuals who are accessing The Passage Resource Centre. To support clients with complex needs, supporting them to identify and work towards recovery and away from homelessness.
- Carry out assessments, case management, support planning and the delivery of interventions for clients including those experiencing mental health and/or substance misuse issues who are multiply-disadvantaged in their homelessness.
- Provide assertive outreach and engagement with street-based service users presenting with complex needs and barriers to engagement. Carry out monthly street-based audits to inform reporting and analysis of service outcomes.
- Support clients who are rough sleeping or involved in day time activity in the footprints in which the team operate to end their homelessness by linking them in with appropriate internal and external support services relevant to their needs. To provide support to clients who are accommodated, but may require ongoing support in order to maintain this accommodation, linking them in to appropriate local services.
General responsibilities:
- In conjunction with your line manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
Desired experience:
- Significant experience of delivering support services to socially excluded clients in a street based/day centre or similar setting.
- Significant experience of working in a mental health and/or substance misuse setting, working collaboratively to achieve positive outcomes for clients.
- Experience of providing a fully sensitive and responsive service to clients in a psychologically informed manner.
- Experience of working cooperatively with external partner agencies, e.g. Police, Social Services, NHS, as well as housing providers and voluntary agencies.
- Experience of assessing client needs and supporting clients to address their needs through assertive outreach and case management.
- Experience of working in a client-centered recovery focused approach and the necessary professional social skills to initiate and maintain constructive and appropriate relations with clients and agencies.
Desired knowledge:
- Understanding the support needs of the street populations with complex health, and housing needs.
- Knowledge of services and legislative environment regarding housing, health, work and immigration as it relates to people experiencing homelessness.
- Ability to communicate, both verbally and in writing and collate and evidence work and outcomes using case management databases.
- Knowledge of Psychologically Informed Frameworks.
- An understanding of the causes of homelessness and, in particular, the needs of people who are multiply-disadvantaged in their homelessness.
- Knowledge of housing pathways available to dual diagnosis clients and how to access them.
- A working knowledge of how to support people with either substance or mental health needs.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Product Manager
Remote/home working with occasional travel
£42,000 - £45,000 pa plus excellent benefits
35 hours per week
We’re recruiting for a new Product Manager to support the 12 million people in the UK who are deaf, have hearing loss or tinnitus. We are on an exciting journey at RNID as we introduce and embed product & delivery approaches and you will have the drive to help us along that path.
You will play a critical role in the next phase of our website product, developing and owning the roadmap and delivering positive impact for all our audiences. This includes user experience, conversion rate optimisation, technical integrations to internal/external systems and usability & accessibility.
You’ll work with external agencies as well as our multi-disciplinary in-house team. You will ensure that our website and other relevant digital products deliver against our over-arching strategy.
You will work in a consultative and collaborative way, sharing your experience, expertise, and guidance to encourage effective decision making. Working closely with Marketing & Communications and other teams to ensure coherent user journeys and relevant product roadmaps are in place driving the desired outcomes. You will own the website product roadmap.
You’ll work with subject matter experts and specialists to understand our audiences, identify opportunities, develop, and test ideas and manage products throughout their lifecycle.
You have expert product management skills. As the product manager you will champion a product mindset, continuingly delivering improved outcomes for our communities.
You undertake work which requires the application of service design and product management principles in a wide range of contexts. For example, using your knowledge of user needs and organisational goals, you will frame problems and help set priorities for the delivery team.
You will work with other parts of the organisation to represent community interests. You will be required to coach others, especially Product Owners, to increase knowledge and understanding of product mindsets and ways of working.
You apply your knowledge of user-centred design, technology, and data perspective to make informed decisions based on user needs and value for money. It is expected that you will gain further product management responsibilities as new work takes shape.
You perform a range and variety of complex technical, professional, and financial activities. For example, working within constraints such as technology, policy, regulatory, financial, or legal, you make business cases and deliver strong cases for product improvement.
You understand the different phases of product delivery and can maintain and iterate a product over time to continuously meet user needs.
We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.
Our charity has been through a complete transformation, while building on the best of our past. We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus.
We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated. Our values are at the heart of what we do.
We strive to be and continue to be connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Applicants are required to submit a cover letter as part of the application process, highlighting their relevant experience, skills, and enthusiasm for the role.
Closing date: open-ended.
MK SNAP is an award-winning charity based in Walnut Tree Milton Keynes and supports people with Learning Disabilities from the region in our state-of-the-art Education & Training Centre. We pride ourselves on being a progressive and professional organisation that values its people and you can be sure that your professional development and leadership skills will be at the forefront of your working experience.
As the Events and Community Fundraising Manager, you will play a central role in developing and implementing MK SNAP’s marketing strategies, with a primary focus on events and community fundraising initiatives. You will be responsible for creating engaging campaigns that raise awareness, drive participation, and generate support for MK SNAP. The role requires a strategic thinker who can effectively utilise the full marketing mix to achieve our aim of providing an exemplary education setting for our learners.
The client requests no contact from agencies or media sales.
About Us
Bath Cats and Dogs Home, has a vision of a world where all animals are treated with kindness and compassion. We believe that every cat and dog should have the opportunity to enjoy a healthy life and a happy home. So, from advice and support, to rescue, rehabilitation and rehoming, we exist to positively transform the lives of pets and their owners.
With you and thanks to our dedicated supporters, specialist team and pioneering Transformation Programme, together we can continue to do just that.
We are in an exciting phase with the renovation of our main office building that will improve the working environment and make a huge impact to animal welfare by renovating our Vet Suite, Animal Intake and Rehoming rooms.
The Role
As the Corporate Partnerships Manager, you will spearhead the expansion of our Corporate and Community Giving portfolio. This role involves enhancing relationships with current donors, partnerships with new businesses, and playing a critical role in our Fundraising & Trading Department. You will be instrumental in managing income streams projected to raise £150,000 this year, with ambitions for future growth. Your role will also encompass being a prominent figure in the community, delivering fundraising talks, attending networking events and being an advocate for Bath Cats and Dogs Home.
About You
You are a dynamic individual with a successful track record in corporate fundraising, capable of securing significant income through corporate and community events. Your skills include:
- Exceptional leadership and the ability to manage and mentor a team.
- Strong marketing abilities, both online and offline, to achieve financial and recruitment targets.
- Excellent public engagement and presentation skills.
- Proficiency in IT and CRM databases, ideally with experience in Raisers Edge.
- A deep-seated passion for animal welfare and alignment with our values.
The Details
- Location: Bath, United Kingdom (Hybrid - 40% office presence)
- Contract: Permanent, Full-time
- Salary: £28,000 - £31,500, dependent on experience
- Hours: 37.5 hours per week
This role includes some evening and weekend commitments for which TOIL will be given, we work flexibly around core hours. If you are passionate about animal welfare and possess the drive to lead and inspire, we would be thrilled to consider your application. Please send your CV and a cover letter highlighting your suitability for this role to our HR department.
Join us at Bath Cats and Dogs Home and make a tangible difference in the lives of animals every day.
Closing date Monday 3rd June 2024
First Interviews w/c 10th June 2024