Case Officer Jobs in Marylebone, Greater London
Details
Salary: £36,029 per annum
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is based in King’s Cross, London (WC1X 9JG).Our expectation is that you will come to London a few times each month for team meetings, including a quarterly ‘all staff’ event, and a quarterly External Affairs away day. You may also find it useful to visit member hospices. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.
Contractually this role is London-based.
Contract: Permanent, full time (35 hours per week).
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 5pm on Wednesday 19 June 2024.
Interview dates: Interviews will take place on Tuesday 2 and Wednesday 3 July 2024.
Interviews can take place in person at our office in London or remotely via Teams. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
We’re looking for a creative-loving Marketing Communications person to join our digital content team at Hospice UK. It’s a really exciting chance to jump into a pivotal role here, and facilitate much of the great visual content that we produce as a team.
You’ll be working with some lovely people in the wider Communications and Campaigns team, which is part of an External Affairs directorate. We’re a small, close-knit department but already this year we’ve achieved some truly mighty results – not least, our recent rebrand, new strategy and new visual identity.
As you might imagine, working at a hospice charity brings with it some truly compassionate people. It’s a really lovely place to work because the people make it so. As Senior Marketing Communications Officer, you’d be part of a team of three, including your line manager (Senior Digital Marketing & Campaign Manager), and Membership Communications Officer.
And yes – as a hospice charity, we do work with death and dying on a daily basis. But it’s not all doom and gloom. Actually, by talking about it, writing about it and sharing stories about it, we’re helping to remove the stigma and taboo that it often comes with. And those stories and communications help give people hope, strength and confidence, sometimes when they need it most.
As Senior Marketing Communications Officer, you’ll be looking after a lot of our more creative, aesthetic products and projects. You might already be working as a Marketing or Digital Marketing Officer or Coordinator, and looking for the next step for your career. Or you could be an established Marcomms professional searching for a new challenge. Maybe you’ve already been in a marketing management position and want to get back to doing what you love!
Either way, you’ll be pretty knowledgeable on how to look after digital channels like social media and websites, and will have some experience of both. You might have some photoshoot management and video projects under your belt too, and ideally you’ll have experience of managing a digital asset management system. The role will also involve some print project knowledge, so it would be really handy if you’ve looked after relationships with designers, printers and know how the process works (and what gsm our new Impact Report should be, for example!)
We don’t expect you to be a brand specialist, but hopefully you’ll have experience of working with an organisation’s brand book, tone of voice and visual identity guidelines. That’s because many people in other teams here will turn to you for guidance on how to use our new brand, which logo or font to use, and requests to source appropriate photography in our house style.
We’re looking to bolster our content and storytelling about compelling hospice care, and we’d love someone to join us with ideas on how to elevate that, and help source and write those stories up for us. Part of your role as Senior Marketing Communications Officer will be to help produce content – stories, videos, photos, resources – to our two major national campaigns: Hospice Care Week, and Dying Matters Awareness Week. Check out what we did for the latter: a beautifully animated film and stories of the people in it.
Here’s what the outgoing role-holder says about her time here: “I’ve loved the variety of this role and being able to work with different teams on various projects - it keeps work interesting! I have also really enjoyed the people – my colleagues in the team are knowledgeable, supportive and collaborative.”
We’re based in London’s King’s Cross, just a five minute walk from the station. But Hospice UK employees are based all over the UK! Our hybrid working policy means that as long as you are able to get to the office a few times a month, you’re free to work from wherever you want (in the UK) for the rest of the time. We have both quarterly all-staff and External Affairs away days, which are a great chance to catch up in person with colleagues from around Hospice UK.
If you’re interested in our exciting Marketing Communications role, we’d love to hear from you.
Hospice UK:
As the national champion for hospices, we fight to make sure hospice care is there for everyone, from every background. We fight to make sure hospices are able to deliver the best personalised care. We fight to make sure hospices can thrive – today and into the future.
We represent the community of more than 200 hospices across the UK. They do everything they can for children and adults living with long-term illnesses or approaching the end of their lives. We do everything we can to support hospices’ invaluable work.
Our mission is to promote and protect hospice care for all who need it, for now and forever.
How to apply
If you would like to apply for this role, please send the following documents to recruitment by 5pm on Wednesday 19 June 2024
- Your CV. Ideally in Word format.
- A completed supporting statement form
- A completed equalities monitoring form
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above
The client requests no contact from agencies or media sales.
Location: Home/London-based with opportunity to work from Vauxhall office
As Project Support Officer you will support the London & South East Area Manager and Regional Managers with volunteer recruitment, documentation of training, giving our volunteers a fantastic experience, guest outreach and giving extra support to our London & South East projects as and when required to aid development and growth within the region.
Each of our Projects is run by Project Leaders (volunteer position) and supported by Regional Managers through recruitment and training of volunteers. Your will support the Regional Managers so that they can manage more projects, knowing that you have helped with the embedding of volunteers, along with supporting expansion plans within their areas. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new Project Leaders for the Area.
You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects. You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
This role will require some attendance at our Community Meals projects, to support with delivery as necessary, which will include evening and weekend work. As well as projects across London, our South East projects include Southampton, Portsmouth, Aylesbury and exciting new openings in Slough and Reading in 2024.
Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on Wednesday 19th June 2024.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview (likely to be sent between 20th – 21st June)
Interviews: planned for Thursday 27th June.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Job Title - Youth Engagement and Co-Production Officer
Contract – Permanent
Hours - 35 hours
Salary – £34,000 per annum
Location – Coram Campus Brunswick Square, London
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the role
We are looking for an enthusiastic, motivated professional who is passionate about amplifying the voices of young people through participation and co-production.
Voices in Action is a dynamic area of work within Coram that ensures the engagement of children and young people (as young campaigners). Our Young Campaigners, aged 10-25, bring their lived experiences of school exclusion, homelessness, immigration issues, involvement in the care system and involvement in the criminal justice system to improve outcomes for other young people. They achieve this through campaigning and policy work, shining a light on problems and developing ideas to make things better nationally, locally and improving the work we do.
This post plays a crucial role in enabling this to happen. Using a co-production approach, this post will bring young people’s voices to the forefront through the production of campaigns and resources for other young people and professionals.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Sunday 16th June 29024 23.59pm
Interview date: Friday 21st June 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.
The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.
The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.
You can download a PDF of the full job description for this role at the bottom of the page.
Place of Work
The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.
Key Responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
- Deliver monthly wellbeing peer support groups/workshops
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
- Provide housing advice
- Link in with specialist debt and money support agencies
- Provide information on employment opportunities and training support for clients
- Signpost to other relevant services in the boroughs, or further afield
Person Specification
Knowledge & Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
- Knowledge and understanding of Mental Health problems and how they are impacted by social issues
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills & Attributes
- Relevant and up to date knowledge of welfare benefits, housing and social care
- Facilitate and deliver peer support groups for longer term improved wellbeing
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
- Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Strong organisation and administrative skills
- Flexibility in overall approach to work
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job description
Are you passionate about patient and public engagement, effecting system change, and improving services? Are you confident to design and carry out research, and tell the story of the findings in briefings and reports? Do you relish building relationships with external partners, and working together to bring about change? If so, we’d love to work with you to improve the experiences of people using health and social care services in Barnet.
As our Senior Research & Participation Officer, you will be working on an exciting new project to improve primary care access for residents. Your flair for planning and logistics will enable you to both gather evidence about the experiences of Barnet residents, and to collate existing data. You’ll also be comfortable producing accessible how-to guidance, to enable people experiencing health inequalities to access services.
The role will involve building effective relationships with stakeholders including GP Practice Managers, voluntary sector organisations and NHS Integrated Care Board partners. You will work with these stakeholders constructively and persuasively, to seed partnership initiatives and achieve positive change for Barnet residents.
In return for your commitment to the cause, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
Applicants must have lived experience of disability, which could include a mental health issue or other long term condition.
Interviews with held online on the 2nd and 3rd of July.
About Healthwatch
The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.
Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:
· Gather views and understand the experiences of patients and the public
· Make people’s views known
· Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised
· Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
· Provide advice and information (signposting) about access to services and support for making informed choices
· Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion
About Inclusion Barnet
Inclusion Barnet is a thriving peer-led charity based in North-West London. We believe in the power of experience, and this is demonstrated by all our services being led, developed, and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers, and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely. We also work to support other organisations to do the same. Our work is very much influenced by the Social Model of Disability.
Please submit a brief covering letter with your CV outlining how your skills match the job description and person specification. In your covering letter, please advise where in the country you are based, and ensure that you explain how you would draw on insights from your own lived experience of disability to deliver the role. A DBS check will be required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.
We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.
Will you join us?
SANE is now looking to recruit a Call Back and Data Officer to join our Services Team.
SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Call Back and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies.
We are looking for an individual with at least 2 years’ experience of being an administrator, data officer or in an associated role. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health is also desirable. We are hoping you can bring your interest and your experience of high-quality administrative support to empower our team as we strive to expand and improve our emotional support work.
At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.
Closing date: Midday on Wednesday 19th June 2024
To apply: Please complete your application before the closing date, addressing all areas of the Person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.
We are committed to equal opportunities and welcome applications from all sections of the community.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a non-profession specific charity, we at the Professionals Aid Guild are dedicated to improving the lives of, and relieving poverty for, professionals and graduates throughout the UK, and can make a real difference to those affected by redundancy, illness, disability, family breakdown or poverty in retirement. The charity is in an exciting place of growth and development, and this role offers the right candidate the opportunity to contribute and impact positive change.
Every year we assist hundreds of people with direct grants towards general living, further education costs, children's education costs, white goods, furniture, and essential repairs. These grants frequently make a substantial difference to the person involved. We also signpost and collaborate with a number of organisations and professional bodies to achieve a more holistic solution. Would you like to be part of this small team who are dedicated to making a big difference?
As the Grants and Information Officer, you would be playing a vital role as part of the team in processing applications and requests for support from receipt to award, attending committee meetings and assisting in the general operations of the charity.
Position: Grants and Information Officer
Responsible to: CEO
Hours: Part-time - 21 hours per week (Flexible working and hybrid working considered with at least one day per week in the office required)
Salary: £28,000 - £31,500 FTE
Annual Leave and Benefits:
- 25 days annual leave FTE (not including bank holidays and Christmas closure)
- Increased annual leave after three years service - one extra day accrued per year up to a maximum of five extra days.
- Employee Assistance Programme
- Flexible working
- Hybrid Working
- Training and equipment provided.
How to apply: Please send your CV along with a supporting statement detailing how you meet the requirements for the role.
Closing Date: 12th June 2024. However, we will be reviewing applications as they come in and may close the vacancy early if we receive sufficient interest from candidates. Interviews will be held in the week commencing 24th June 2024.
What you'll be working on:
Casework
- You will undertake case work and processing of applications, from performing initial checks and review to presentation to Case and Education Committees.
- You will liaise with beneficiaries and maintain appropriate records.
- You'll write agendas and minutes for committees.
- You'll advise and refer applicants to alternative sources of support when applicable.
Finance
- You'll administer grants and gifts to agreed levels.
- You will organise payments to beneficiaries and service providers.
- You will support the audit process.
Grants Management System/Benefactor
- You'll maintain and update grant management system.
- You'll review content and create reports, as necessary.
In-house resources/General Admin
- You will help update and produce in-house resources for approval by CEO and/or Executive Committee. These include application forms and guidance notes, annual review and reports, standard letters to beneficiaries, contact lists etc.
- You'll update website pages, with other members of staff team
- You will maintain and update standard operating procedures for processing applications.
- You will provide general office administration including replenishing office supplies.
Any other duties
- You will service and attend AGM and other meetings of PAG, as required.
- You'll represent PAG with other organisations, as required.
- You will undertake any other duties required by the CEO, Executive Committee and Committee of Management.
- You will assist the CEO in developing a fundraising strategy and policy.
This job is for you if you...
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Are educated to degree level
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Are proficient in MS Office
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Have experience of developing and updating IT applications, especially databases and websites
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Have experience in fundraising applications
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Have experience of the charity sector/benevolent funds/welfare services
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Have proven knowledge and experience of the statutory benefit system
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Have knowledge of Xero/ Dext accountancy package
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Have good planning and organisational skills – and can use initiative to manage and prioritise demanding workload
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Have a flexible approach to tasks in a small team environment (3 staff in total)
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Have excellent communication skills both verbal and written.
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Are a strong team player able to work effectively with diverse groups and individual
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Have the ability to identify and resolve problems
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Have empathy with organisational objectives and values
The Professionals Aid Guild (PAG) works towards the relief of poverty and access to education for professional graduates and their families.
The client requests no contact from agencies or media sales.
The position of Chief Operating Officer is an exciting new role within the charity. The last few years have seen Coram’s Fields grow both operationally and financially, and we now employ around 65 staff and in 2024/25 are expecting to turnover c.£2.4 million.
As our organisation and team has grown, so too has the need to strengthen our infrastructure and we are now looking for an experienced and skilled COO, to drive operational improvements across the key areas of HR, Finance and commercial.
Coram’s Fields prides itself on having a strong, values led culture, and one where our commitment to our staff and their development is matched by the commitment we bring to the children and young people we support every day. Building on this by developing and embedding high quality people management systems and creating a culture of best practice across all our teams will be a key part of your role.
Over recent years, we’ve been working hard to build our financial resilience and develop a more sustainable operating model, including further investment in our fundraising team. We’ve made significant progress, but we know there are plenty more opportunities to strengthen our work in this area. Modernising our financial systems and strengthening financial capabilities across our management team will be a focus of the role and you will relish the opportunity to impart your own financial knowledge and skills on those around you, to support the delivery of even better outcomes for the young people we serve.
The success of our financial model is underpinned by just under half our annual income coming from commercial revenue streams. You’ll bring a proven track record of maximising commercial income opportunities, a keen eye for spotting new ones, and the ability to cultivate these into financially rewarding ventures that support our overall sustainability and mission.
To be successful, you'll need to be an outstanding communicator, capable of building relationships with a broad range of stakeholders, from service managers on the ground, to our Trustees.
Our commitment to changing the lives of children and young people for the better is unrelenting and your reward in this role will be quite simple – to play an instrumental role in building the capacity of our team and the organisation to deliver even greater outcomes for the young people we support.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer – Grants and Events
£35k FTE, PR 25 hours per week, flexible and hybrid, plus opportunities for ongoing L&D and training for sector-related qualifications (great candidates seeking a full-time role will still be considered)
About Us
The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.
The role
This newly scoped role reports into the CEO and is critical to our ability to create the income we need to keep up with the ever-increasing demand on our services. Primarily, the role has two fundamental elements to it: firstly, working with both a specialist external consultant and the CEO in planning, submitting and reporting on the grants that make up a large proportion of our income; and secondly, the planning and managing of TUR’s traditional (and always fun) annual events. These include celebrity interviews and talks, garden parties and various community events such as the Green Days festival in Chiswick. There are additionally a number of community relationships that add great value to our work and efforts to raise funds which require regular contact. Occasionally, the role will also require presenting or talking to both funders and community groups as we share our magnificent story with them – and ultimately, convince them to support us.
About You
You live within – or know well – West/Central London; you probably need a job with some working flexibility and want to have genuine belief in the cause you’re promoting. You have a CV that demonstrates experience in a comparable role: this could be in another charity, CIC or other Non-Profit organisation. You are comfortable and confident with working autonomously, so you will need to be disciplined; you can articulate and ‘bring to life’ our story through your advanced written and oral communication skills, enabling us to always deliver highly compelling reasons to secure gain financial (and other) support. You don’t need to be a Microsoft Office expert, but you should be familiar with Word, Excel and PowerPoint. Finally, you are self-motivated and energetic, as well as passionate about making sure disadvantaged groups across West London get the opportunity to improve their highly challenging lives. Ideally you will have a driver's licence and use of a car, but this is not essential.
In the first instance please send your CV (2/3 pages max please) along with a short covering letter (just a one-pager please) high-lighting why you believe you are a fit for the role.
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
Background to the role
Age UK East London are recruiting an Information Officer to join our growing information and advice team. We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
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To deliver a high-quality 'front door’ service for older people and their carers.
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To provide support to the organisation with appropriate and proportionate triage.
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To help clients with their enquiries by providing accurate information and signposting.
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To support to the smooth running of the Age UK East London Helpline.
Key Tasks
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To provide an open access front door for AUKEL services during office hours.
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To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc.
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To triage and allocate referrals and/or bookings for the service teams ensuring that referrals for case work are appropriate and within the scope of our service.
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To provide information, advice and support to older people and their carers enabling them to access services and remain independent.
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To carry out welfare benefit calculations.
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To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.
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To support all Age UK East London Advice Services to manage demand.
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To maintain a welcoming reception area and ensure all resources and information are up to date.
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External representation at meetings with key stakeholders.
General
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To meet regularly with line manager for support, supervision and appraisal.
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To attend team and staff meetings, (and other meetings) as required.
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To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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To undertake all training required to fulfil the role.
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To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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The role reports to the Advice Team Leader.
Person Specification
Essential
Experience
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Minimum of 18 months experience working in an advice service.
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Demonstrable experience in Social Welfare Policy and practice inc. Social Welfare, Housing, Care Act etc.
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Holds NVQ Level 3 Advice & Guidance, or equivalent qualification and experience.
Desirable
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Experience of working on busy helpline
Knowledge & Understanding
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Understanding of Data Protection and Privacy in policy and practice.
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Knowledge and understanding of local health, social care and voluntary community sector services.
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Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
Skills/Attributes
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Intermediate IT skills
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Strong written and verbal communication
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
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Commitment to learning and development and reflective practise.
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
Communications and Engagement Officer
Salary:£27,527 to 30,831 pa + 6% pension (pro rata)
Employment type: Two Year Fixed Term (possible extension), 36 hours per week
Location: Haringey
Closing date: Monday 10/06/2024, 12 noon
Interviews: W/C 24th June – Exact date to be confirmed
Do you have excellent communications, community engagement and research experience? Do you have experience of creating content for and maintaining a website, social media channels and engagement skills to reach diverse audiences?
The Bridge Renewal Trust and consortium partners are running two exciting programmes within Haringey working with young people and youth organisations to achieve systems change and reduce violence.
We are currently recruiting a creative and versatile Communications and Engagement Officer to help develop and deliver a high-impact communications strategy, raising awareness of the services and supporting our community engagement activities.
We are looking for someone who is: creative and innovative; skilled in content development and copywriting for a range of audiences and is able to organise a variety of community engagement events; has good knowledge and experience of engaging diverse communities through different communications channels including face to face and social media.
The successful candidate will have strong interpersonal, written and verbal communication skills; and will be proficient in the use of a range of software including MS Office, MS Teams, Zoom, Adobe InDesign, Illustrator and Photoshop, Mailchimp and Eventbrite.
This is an exciting opportunity to join a progressive organisation where we value and reward the performance of our staff.
To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.
For a full job description, please visit the Bridge Renewal Trust website.
Company registration No: 06949568, Registered Charity No: 1131941
The client requests no contact from agencies or media sales.
Stories and Media Officer
We have an exciting opportunity for an experienced storyteller to show the impact of live music in healthcare through the voices of the charity’s diverse community. This could be people who have experienced the live music, their family members, health and care staff, musicians or other stakeholders.
The Stories and Media Officer will be skilled at telling stories in different ways for a variety of audiences and channels. They will demonstrate human connection and the power of music to create special moments and memories.
This is a remote, part-time role, offering some amazing benefits!
Position: Stories and Media Officer
Location: Remote (UK Wide)
Hours: Part time, 22.5 to 26 hours per week
Salary: £26,000 - £28,000 pro rata, per annum
Contract: Permanent
Closing Date: Tuesday 25 June
Interviews: Thursday 4 July via Zoom
The Role
You will build trust with people the charity is sharing a story on behalf of and foster lasting relationships. You will manage media contacts, seeking out relevant opportunities in the press and work with partners on features.
Main duties and responsibilities include:
- Lead on storytelling - writing effective and powerful stories to meet the needs of different functions, including fundraising materials, direct marketing, social media, sector reports and events, press opportunities, website features and publications.
- Attend live music experiences to conduct interviews and facilitate photography/filming etc
- Proactively identify and propose opportunities where stories can support and amplify the work of the charity, increasing awareness and supporting fundraising and impact reporting.
- Work within the communications team to facilitate social media and video content
- Manage a database of stories, case studies and quotes
About You
You will have experience of working across organisations to gather powerful and impactful stories and of building and maintaining relationships with different stakeholders. You will have a proven track record of successfully selling stories into local media and of managing stories in a database, including measuring and reporting on campaign performance.
Why join the team?
You will be offered on the job training and support for your development alongside other fantastic benefits:
- Opportunity to work your hours flexibly
- 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
- Employer pension contribution of up to 6%
- Employee assistance programme
- Enhanced Maternity Pay
- Budget for personal development and training
- Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
- Opportunity to help share live music with people who may not otherwise get to experience it.
When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.
About the Organisation
The charity seeks to share joy through live music with people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.
Skilled musicians are carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.
The successful applicants will require a DBS (Disclosure and Barring Service) or equivalent check.
The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.
You may have experience in areas such as Media, Stories, Content, Communications, Digital, Marketing, Marketing and Communications, Digital Marketing, Digital Communications, Media and Content, Content Creator, Media Officer, Stories Officer, Content Officer, Communications Officer, Digital Officer, Marketing Officer, Marketing and Communications Officer, Digital Marketing Officer, Digital Communications Officer, Fundraising, Media and Content Officer, Journalist.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fine Cell Work are looking for an exceptionally supportive and non-judgemental individual to act as the first point of contact and underpin all aspects of Fine Cell Work's post-prison programme, Open The Gate (OTG).
Beyond skills for employment, OTG offers a range of support to prison-leavers, who we refer to as Apprentices. The Engagement Support Officer will be responsible for establishing sustainable referral pathways with external partners, recruiting OTG Apprentices in line with organisational strategy, and preparing individual risk assessments and tailored support plans. They will also be responsible for the development of OTG’s remote support scheme and for supporting volunteer employment mentors alongside the Volunteer and Programmes Manager.
Our purpose
Fine Cell Work is a rehabilitation charity and social enterprise that teaches prisoners and prison-leavers to make beautiful handmade products. The making and selling of high quality needlework boosts their self-worth, instils self-discipline and fosters hope. Our aim is for our stitchers to finish their sentences with work skills, money earned and saved, and the self-belief to not re-offend. We also guide them towards training and support on release. At the Fine Cell Work Hub in Battersea, we run our Open the Gate programme which provides work experience, formal training and employment to prison-leavers.
The role
As well as offering person-centred support and helping to shape our post-release programmes, you would be responsible for:
- Presenting and promoting Open the Gate among external partners including HMP resettlement teams, probation services, approved premises and other organisations supporting prison-leavers on their resettlement journey.
- Assisting with the development of risk management plans including information gathering, dissemination, and regular review.
- Providing day to day practical, emotional, and sign-posting support to a caseload of adult Apprentices engaging with Open the Gate and providing ad hoc support to past Apprentices when required.
- Action planning and setting out individual objectives with all Apprentices, supporting them to achieve work-ready outcomes in an agreed period.
- Working with the team to research and liaise with offender support and employment agencies beyond FCW, signposting Apprentices and supporting mentors with appropriate signposting and referrals to partner agencies.
- Working with the wider team at FCW to develop and coordinate a series of employability and creative wellbeing workshops for Apprentices.
- Ensuring timely, accurate, and safe recording of all information and personal data.
- Responding to safeguarding concerns in line with FCW policy and procedure.
- Providing remote support via telephone and online to FCW experienced prison-leavers who do not live in London and the Southeast.
- Supporting the Volunteer and Programmes Manager with delivering the Service User Involvement Strategy and championing service user involvement across the organisation more broadly.
- Supporting the Volunteer and Programmes Manager to recruit and deliver training to mentors and other volunteers in roles supporting OTG Apprentices.
- Working with the Volunteer and Programmes Manager to develop and enhance the OTG Mentor Offer including as the first point of contact for Mentors pre- and post- mentoring sessions.
The person
We are a vibrant, energetic group of people who are passionate about our mission and care deeply about providing a working environment that is inclusive and supportive.
We are looking for someone with the following experiences and qualities:
Essential
- Significant experience working with vulnerable adults in contact with the criminal justice system.
- Safeguarding and risk-management.
- Case management and experience ensuring all case records are clear and up to date.
- Skilled at building rapport and maintaining boundaried relationships.
- Excellent organisational skills and an ability to manage competing priorities.
- Experience in monitoring, evaluation, and working to targets.
Desirable
- Up to date knowledge of housing support, benefits system and other challenges facing people post-release.
- Experience of IT systems including Salesforce or other database management platform.
- Compassionate, empathetic, and adaptable.
- Experience of working with volunteers.
- A willingness to seek support when needed and pursue professional development opportunities.
This role is full time and based in our offices in Battersea, South London. Whilst we offer a supportive and flexible working environment, the successful candidate will need to be in the office full time (with occasional working from home)
Reports to: Director of Programmes
Holiday: 25 days annual leave p.a. plus bank holidays
Salary: £27,000 - £29,000, dependant on experience
Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.
How to apply
To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role - applications submitted without a covering letter will not be considered.
Please note: The application deadline is 9am on Monday 10th June. We will contact successful applicants as when we receive their application in order to fill interview slots as soon as possible, so early applications are strongly advised. First interviews will take place w/c 10th June.
The client requests no contact from agencies or media sales.
Rent Income Officer
London, Tower Hill Agile and Home Working
£39,227 - £42,618
Are you interested in working for a leading housing and homelessness charity and using your rent income knowledge and experience?
Our client is looking for 2 experienced Rent Income Officers (Rent Service Partner) to join their dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.
In the role of Rent Service Partner, you will:
- Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income.
- Oversee a busy and varied case load of rent arrears cases ensuring outcomes are achieved in a timely manner.
- Use your attention to detail and expert knowledge to complete accurate court applications and present cases to court.
- Provide an accurate, sensitive and responsive rent account enquiry and information service.
- Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.
In this role you will be required to work flexibly for at least 2 days per week from their office in Tower Hill, London. This allows for training, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.
About you
They are looking for people with experience of working in a rent service, income collection or credit control team, with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply.
- Proven experience of using prioritisation and organisation skills to oversee a busy case load of rent arrears cases.
- Knowledge of the court system and legal process relating to debt recovery, and experience of presenting cases to court.
- Excellent communication skills with the ability to build effective liaison with tenants to provide quality advice and support, as well as other internal and external stakeholders.
- Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office to support effective working practices in a busy target driven role.
Closing date: 10am on 10 June 2024
Interview and assessments on: 24-25 June 2024
Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.
The package also includes:
• 8% employer pension contribution
• 25 days annual leave, plus bank holidays and additional leave during the Christmas week pro rata
• Season Ticket Loan
About USPG
USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.
About the Role
Reporting to the Senior Communications & Engagement Manager as part of a highly functioning and creative team, this vital role will work across all media and channels to raise the profile of USPG and its partners and their work:
• Oversee the day-to-day running of our website and social media channels.
• Liaise with colleagues and partners to gather information and use it to create engaging collateral which informs, inspires, and sometimes challenges.
• Support the digital growth of USPG through SEO and Analytics
• Monthly digital and media reporting
About You
You are an organised and digitally aware communications professional. You can take complex subjects and communicate about them in simple and effective ways that speak to specific audiences. You understand the importance of reporting on website and social media performance to understand USPG’s audience and to adjust and improve. You are comfortable working in a small and creative team and are confident speaking to the wider organisation. You can juggle numerous projects and deadlines at one time.
You will demonstrate considerable cross-cultural awareness and an ability to communicate in a way that is sensitive and appropriate. You demonstrate an aptitude for collaborative teamwork and the ability to work independently on your initiative. It is expected that the postholder will be inspired by the work of USPG and in agreement with its Christian ethos and that they will be comfortable writing in a way which reflects this.
This is an ideal opportunity for someone looking for a second role within charity communications or a communications/marketing professional who wants to move into the charity sector. However, if you don’t necessarily fall into these categories, but have the right skills for this role, please get in touch.
How to apply:
Please visit the Current Vacancies section on our website and complete the application form and equal opportunities form. Please send both completed forms to Renata Rust.
Closing Date: Wednesday 12th June 2024 at 12 noon
Interview Date: Wednesday 19th June 2024
The client requests no contact from agencies or media sales.