The Head of Syria and Iraq Detention Project is responsible for overseeing Reprieve’s work on detention cases in North East Syria (NES) and Iraq.
There are currently thousands of people indefinitely detained in camps in North East Syria, in conditions the UN has described as “deplorable and inhumane”. Others have been transferred to Iraq or Assad-controlled Syria, where they have faced torture and the death penalty without anything resembling due process.
Reprieve’s Syria and Iraq Projects aim to ensure that individuals detained in Syria and Iraq are treated in line with international law, and not subjected to the death penalty, extrajudicial execution, arbitrary detention, torture or rendition. We also aim to challenge and change flawed ‘war on terror’ narratives and legal and political frameworks – including in the UK, Europe and the US – that engender state-sanctioned discrimination and abuse and undermine the rule of law and human rights.
You will be responsible for developing and implementing strategies using a dynamic approach in which each of Reprieve’s methodologies—casework, investigation, litigation, political and public engagement, outreach and support for affected communities—connect with one another in pursuit of saving clients’ lives and addressing structural rights violations. You are an experienced campaigner and advocate, with significant legal, casework or litigation experience and strong writing skills. You have demonstrated experience leading teams and managing a complex portfolio of cases.
For full details and information on how to apply please see the job description.
Join the fight against extreme human rights abuses
We help people who suffer extreme human rights abuses at t... Read more
The client requests no contact from agencies or media sales.
We are looking for an experienced immigration and asylum adviser to support refugees and asylum seekers living in Kingston and surrounding areas.
You will be responsible for case work requiring OISC level 2 Immigration and Asylum and Protection (2/3rds of total time) as well as to provide some welfare advice (1/3rd of time).
We are looking for an adviser with a good understanding of immigration, Asylum Support, housing, homelessness and welfare/benefit related issues. Initially you will be working remotely so good IT skills, attention to detail, the ability to work on your own initiative, plan your own workload and problem solve will all be required. Additionally you should be comfortable dealing with clients with multiple and sometimes complex issues.
We have a number of volunteer interpreters, however an ability to speak a second language aligned with our client population (Arabic, Farsi, Korean, Pashto) is also desirable.
Refugee Action Kingston is a well established independent charity supporting refugees and asylum seekers living in Kingston and surrounding areas with funding from a broad base of grants, trusts and the Royal Borough of Kingston. We are a friendly and dedicated team of 16 full and part time staff committed to encouraging our clients to be independent and to integrate into the wider community.
We provide a holistic service offering mental health counselling, support into employment, volunteering and training as well as ESOL classes. In addition we also support a group of Syrian refugees as part of our Vulnerable Person Relocation Scheme (VPRS) programme.
When you apply please include a covering letter explaining why you are most suited to the role, your top 3 priorities when you start and why you want to work with refugees and asylum seekers.
There is a link to our equal opportunities monitoring form within the job description. Please complete this in addition to uploading your CV and covering letter.
Since 1991, Refugee Action Kingston (RAK) has been at the frontline promoting refugee rights and providing direct services to refugees and asyl... Read more
The client requests no contact from agencies or media sales.
Assessment Coordinator - Young People's Services
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
Our Young People's Services in Greenwich, provides support in a safe and nurturing environment for over 100 young people based in supported accommodation across multi-sites within the borough.
In this newly created post, you will be the first point of contact for all new referrals. You will work closely with our partners in RB Greenwich to safely settle young people in to the scheme and also, carry out an assessment of need over their initial eight weeks in placement. You will also provide mediation and support to enable those that can, to return home as well as developing a detailed support and safety plan for those whose route it will be to remain with us.
To be successful you will have:
- Demonstrable experience of assessing the needs of young people in a residential setting
- Proven experience and skills in delivering casework and planned support for young people
- A strong understanding and practical knowledge relating to issues that typically disrupt progress in journeys towards independence. E.g. mental health, substance use, self-harm, domestic violence, anger management etc
- Evidence an ability to navigate between and across specialties whilst working with clients to create a multi-agency support plan.
- The ability to work within systems and families to enable young people that can to return home. (mediation / restorative practices)
We run services that are creative, responsive and that provide a foundation which empowers our young people to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen.
This role could require occasional work on weekends & Bank holidays.
Closing date for applications: 1st February 2021 (at Midnight)
Interviews to be held on: 11th February 2021
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six months.
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.
The Middle East and North Africa (MENA) Caseworker-Investigator is responsible for death penalty casework, investigation, and administration support to Reprieve clients and support to partner organisations and lawyers in the MENA region.
ABOUT THE TEAM: the Reprieve MENA team’s work is diverse and constantly evolving to shape, respond to and anticipate changes in the domestic and regional death penalty landscape. Our strategy in any given jurisdiction is developed in collaboration with – and informed by – our partners and fellows. Direct casework and investigation on strategic cases is core to our work in all regions, and includes legal, political and advocacy strategies as appropriate.
We look in particular to find and develop cases and narratives which have the potential to change the landscape and benefit as many individuals or classes of individuals as possible. We also undertake and assist with longer term thematic projects and engage with regional and international mechanisms and organs where it is strategic to do so.
ABOUT YOU: you are a positive and creative person with a can-do attitude, a proven ability to multitask and work under pressure and to tight deadlines, a willingness to muck in on all tasks big and small, creativity and a passion for Reprieve’s work. You will be someone whom clients, family members, colleagues and partner organisations feel confident to approach for professional casework support and more. Even if you don’t always know the answer, you will be capable of proactively obtaining it from the Head of the Middle East and North Africa Projects or the Directors.
For more information on the role, including how to apply, please visit our website: https://bit.ly/2WCekCy.
Join the fight against extreme human rights abuses
We help people who suffer extreme human rights abuses at t... Read more
Have you got what it takes to support prisoners and their families?
Pact is a highly respected independent charity, which together with its subsidiary, Pact Futures, works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners, and to ex-prisoners.
Position: Family Engagement Worker
Location: HMP Downview. Nr Banstead, Surrey
Job Type: Part time, Permanent
Hours: 16 hours per week
Salary: £9,600 per annum (FTE £22,500)
Closing date for applications: 24th January, 2021
Interview date: W/C 01/02/2021
About the role:
You’ll support in the delivery of family services in HMP Downview as part of a team, with a particular focus on family casework with prisoners, but offering support to other aspects of the service including: visitor centre services; play and children’s services; social enterprise refreshment service; complex family casework and support for family groupwork interventions.
About You:
To be successful as a Family Engagement Worker you will work closely with the Family Engagement Manager and prison staff to manage a caseload of prisoners who are experiencing family-related difficulties.
You will provide support and ensure that children, families and prisoners are treated with respect, dignity and courtesy and ensure their needs are considered and views are heard at all levels.
Pact is an equal opportunity employer and welcomes applications from all backgrounds including those who have previous convictions (appointment to post is subject to a risk assessment).
This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/MoJ Security Prison Vetting, and satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
What Pact Offers:
Pact offers a range of employee benefits including free confidential advice and counselling, generous holiday entitlement, cycle to work scheme, free eye care vouchers and pension. You will undergo a thorough induction and training programme and be supported by a friendly, enthusiastic and committed team.
How to Apply:
If you feel that you meet the requirements for this role, please complete an application form by clicking the `apply now` button
You may have experience of the following: Casework, Key Working, providing advice, guidance and emotional support to female service users, Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.
Ref: 96292
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth, and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Money Advice Caseworker
NJC Salary Scale SO1 - £31,455 to £33,290 per annum pro-rata
Full-time
Permanent
We are looking for a full-time debt adviser to provide casework services to our client groups from our three offices in Southwark. You will join our friendly and hard-working team to ensure the ongoing successful delivery of our specialist services. The post is funded through Debt Free London, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt
You must have:
- Recent and ongoing paid or voluntary experience of managing one’s own caseload of money advice and income maximisation cases.
- Ability to write detailed up to date case notes, letters and reports as required in plain English.
- Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
- Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.
Closing date: 9.00 am Monday 8 February 2021
Interviews: Friday 12 February 2021
For further information and an application pack please visit our website.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Main duties:
To administer online and paper applications for financial support from members who are either experiencing hardship due to the Coronavirus or have applied for help through the small grants programme.
To load applications onto the database.
To undertake membership and other checks on applicant's eligibility
To ensure all grant applications are supported by relevant documentation.
To assess these applications according to specific criteria.
To deal with any queries relating to these applications
To carry out further research on applicant's circumstances, corresponding with third parties and where necessary referring cases onto the casework team.
To communicate decisions and organise grant payments once recommendations have been approved.
To issue advice and information relevant to individual circumstances in accordance with written guidance.
To maintain efficient filing system and database of beneficiaries
To handle sensitive data appropriately and in accordance with data protection legislation.
To provide updates as necessary on applications, paid, awaiting approval.
To support the support service and casework teams and provide other administrative support as required relative to grant applications.
If you have the above skills and experience and are immediately available, please apply online today!
Reprieve has ambitious and exciting plans towards realising our vision for the world, and the Development and Outreach Team is responsible for ensuring we have the funds needed to achieve our goals. The Grants Fundraising Officer will be directly responsible for developing a pipeline of prospective funders and generating new income from trusts, foundations and statutory bodies (with a focus on the US and in Europe), whilst managing and maximising a portfolio of grant relationships and building the profile of Reprieve and our partners through applications to relevant awards.
We are looking for an experienced fundraiser with a strong track-record of successful applications to charitable trusts, foundations, and statutory bodies, and someone with the professionalism, energy, creativity and drive to seek out and make the most of funding opportunities. You do not necessarily require experience in raising funds for human rights causes, but you do need to be able to rapidly get to grips with Reprieve’s key areas of work and the impact we seek to achieve, and be able to articulate this to donors in a way that is accessible, accurate and compelling.
The Development and Outreach Team is a small and close-knit team, so you will need to be both self-sufficient and a team player. You will regularly collaborate with people across Reprieve, from caseworkers, to the finance team and operations, as well as local partners and fellows. You will be an excellent communicator with a passion for Reprieve, and the willingness to muck in on all tasks big or small in order to ensure that Reprieve is in the best position possible to keep delivering justice and saving lives.
For full details and information on how to apply please see the job description and person specification.
Join the fight against extreme human rights abuses
We help people who suffer extreme human rights abuses at t... Read more
The client requests no contact from agencies or media sales.
At Plan International, we are proud to have built a strong global function, we are now looking to develop and strengthen our Employment Relations function within the newly relaunched People and Culture team. We aim to continue to ‘raise the bar’ to the new priorities of the organisation our function through ensuring that the people and culture team is focussed on supporting our global client groups to deliver on the aims of our ‘100 Million Reasons’ strategy.
In our Employment Relations & Inclusion Manager, we are looking for a highly experienced and qualified HR professional, who will work closely with the Executive Director of People & Culture to review, establish and maintain the critical employment relations and inclusion policies, systems and processes to protect both Plan and its employees. We need an individual to join us who brings both specialist employment relations knowledge and the experience of applying employment law to develop Employee Relations policies and manage complex cases. As well as this technical expertise, you will be a tactful communicator with the interpersonal skills to manage complex employee relations matters in ways that balance organisational values with risk and exposure.
Working globally and ensuring that Plan has case management capability across the global function, this role requires an understanding of Employment Relations in relation to a multinational workforce and working with diverse populations, cultures and socio-economic contexts. Prior international and multi-jurisdictional ER and case work management experience should be evident.
Some key deliverables:
- Design, develop and implement policies, systems and guidelines to be used across the organisation.
- Deliver proactive advice in casework management and establish casework management systems and procedures.
- Act as ER representative on more complex cases to conclude in a timely and cost-effective manner.
- Work closely with other areas of the organisation, including People and Culture colleagues on projects relating to terms and conditions and casework.
- Provide line management support to the Employee Relations Advisor.Attend meetings of the Global Hub Information & Consultation of Employees – ICE Forum.
With over 17 years devoted to the business of recruitment, Morgan Law is a fast growing, market leading consultancy which prides itself on prov... Read more
My client, a leading charity providing essential support to some of the most vulnerable groups in our society now urgently requires an HR Adviser to join them for a fixed term period of 9 months.
As HR Adviser you will be responsible for managing and sustaining relationships with a range of managers, teams and external contacts and providing advice and support staff and managers in all areas of HR matters including, recruitment, employment, policy and procedures. You will also take the lead on HR casework and employee relations with regards to conduct, performance, grievance, TUPE, restructures and sickness absence. In addition you will support the Head of HR with the provision of timely and accurate information, reports and analysis, using the CIPHR HR Database.
To be considered you will require proven experience of working in a HR role at Advisor level or above and ideally already hold, or be studying towards CIPD Level 5 or equivalent qualification. You will require an up-to-date knowledge of relevant employment law and its practical application in the workplace and be able to find the right balance between upholding HR best practice and being understanding and sensitive to the difficult situations in which managers can find themselves. Practical experience of using IT packages including HR databases is also required.
Please note, an immediate start is required.
With over 17 years devoted to the business of recruitment, Morgan Law is a fast growing, market leading consultancy which prides itself on prov... Read more
Housing Advisor (Covid Response)
Our client is very pleased to have obtained funding for an additional fixed-term Housing Advisor post to cope with the additional demand caused by the Coronavirus crisis.
Based in their Advice Team, you will use your in-depth knowledge and experience of providing specialist housing advice to provide a structured information, advice and casework service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness.
You will manage your own specialist caseload and provide advice, support and training to staff who are not specialists in this area to enable them to assist clients with less complex enquiries.
They’re looking for an experienced housing advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of 2 years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an advantage
Our client enables people to gain the skills they need to overcome poverty and homelessness. They work with homeless young people, badly housed families and others in need.
They are always looking for talented people from all backgrounds, to join them and help improve the lives of homeless young people, insecurely housed families and their children. They particularly want to encourage people from under-represented groups to consider applying to work or volunteer with them.
Position: Housing Advisor
Location: Westminster, London
Job type: Full Time, 18 month Contract
Salary: £33,259 per annum
Benefits: Holidays 24 days, 26 after one year’s service, 28 after two years’ service; Pension Scheme; A Season Ticket Loan is available. Many of their staff work flexibly in different ways, including part-time. They welcome job share or flexible working proposals.
Closing Date for Applications: Monday 1st February
First Interviews: Friday 12th February
Previous applicants need not apply. It is compulsory that you upload a personal statement with your application.
You may have experience of the following: Housing Advisor, Legal Advisor, Solicitor, Case Worker, Social Welfare Law, Paralegal, Charity, Charities, Third Sector, NFP, Not for Profit, etc.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor (or Trainee position)
Salary scale SO1 - £31,455 to £33,290 per annum
Full-time
Permanent Position
Post funded by Southwark Council.
The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising volunteers
To be successful you will need:
- Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
- Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 1st February 2021
Interviews Wednesday 3rd & Thursday 4th February 2021
For further information and an application pack please visit our website.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
At Plan International, we are proud to have built a strong global function, we are now looking to drive continuous improvement in our people and culture operational service delivery team and across our systems and processes for employee and people management services within the newly relaunched People and Culture team. We aim to continue to ‘raise the bar’ to the new priorities of the organisation. Our operations team is key to ensuring that the people and culture team is focussed on supporting our global client groups, employees and people managers to deliver on the aims of our ‘100 Million Reasons’ strategy.
In our future Operations Manager (People & Culture) , we are looking for a senior, highly experienced and qualified professional who can build on our firm foundations and take our People & Culture Operations Team to the next level.
You will lead and drive our people and culture operational service delivery, HRIS specialist and operations coordinators, to deliver integrated processes and service excellence across the many and varied transactional aspects involved in serving employees and people manager questions and queries, across the entire employee lifecycle. In addition to a strong customer service ethic, you will bring practitioner experience of customer journey/user experience and business process design, e.g. Kaizen, Lean or Design Thinking/Agile methodologies. You will also have the opportunity to influence and update our customer response/tracking system and different channels for responding/directing responses, through improved automation/technology solutions, to deliver improved processes and responses.
You will be a highly credible and consultative partner to senior managers with the confidence and interpersonal skills to coach, negotiate, challenge and influence at all levels within the organisation. As well as bringing technical expertise in people related matters, you will be a strong and supportive team leader, with a global mindset and ability to working across a broad range of cultural, economic and social contexts, so an understanding of the challenges and complexities that come with delivering international solutions is required.
Some key deliverables:
- Drive measurable continuous improvement of HR systems, processes and policies to develop service excellence within HR Operations
- Design, develop and implement legally compliant HR policies and procedures that are responsive to business needs, and the employee experience.
- Oversee the provision of appropriate information in areas of employee relations, recruitment, performance management, compensation, reporting, payroll and pensions.
- Manage, train and motivate the Operations team to ensure an efficient and effective service.
- Work closely with the People and Culture team to provide accurate management information for service level agreements, KPI’s and service/experience reporting and data.
- Provide strategic and some operational case work support on complex ER casework, reward and inter-company transfer and Visas
- Manage the Global Hub and International payrolls, ensuring compliance and supporting internal/external audit support, liaising with external payroll partners and other suppliers.
With over 17 years devoted to the business of recruitment, Morgan Law is a fast growing, market leading consultancy which prides itself on prov... Read more
Project Manager - PIE AUDITOR REGISTRATIONLondon£85648
- Do you have extensive experience of working in the regulatory sector (or Similar)?
- Do you have a good awareness of the audit profession?
- Do you have experience on leading on the development and implementation of new operational processes including case management software?
- Do you have experience of managing a large volume of casework?
If so, read on
Our client is seeking an experienced Project Manager to develop and manage a new auditor registration scheme (PIE) for the audit of public interest entities allowing for conditions to be set for ongoing registration. As the Project Manager (PIE Auditor registration) you will lead on the design, launch and ongoing operation of this new system to support the role of the Supervisors and oversight of the largest audit firms.
The role involves:
- Leading the implementation and ongoing management of the new PIE auditor registration regime.
- Monitoring and reviewing the ongoing registration of firms and individuals that are authorised to conduct PIE audits and make decisions/recommendations where necessary.
- Responding appropriately to intelligence received relating to firms and individuals authorised to conduct PIE audits.
- Working with Supervisors to ensure consistency of approach, sharing of knowledge and experience, and quality of key outputs in relation to registration of PIE audit firms.
- Preparing and presenting reports and management information to Supervisors, the Supervision Division and committees.
- Working closely with external stakeholders to deliver an effective and efficient decision-making process.
- Supporting the development and growth of the Audit Firm Supervision team and wider Supervision department.
The Person:
This role will suit a highly motivated Project Manager with experience working in the audit and/or regulatory sector. The ideal candidates will have:
- Extensive experience of work in the regulatory sector or similar.
- A good awareness and understanding of the audit profession: the main participants in the PIE audit market, firm's operating models, their processes, and financial and economic drivers.
- Relatively recent audit experience.
- Experience of leading on the development and implementation of new internal operational processes, including case management software.
- Experience of managing a large volume of casework.
This is a very exciting time to join this organisation as they involve into a new body. The culture is diverse, supportive and with a "family feel" and one where you will enjoy working with experts within their given fields. They also offer a generous benefits package, a healthy work/life balance and ongoing opportunities for progression.
________
As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
If you know anyone looking for a new role, your referral could earn you £250
The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.
About Pro-Finance Recruitment
Our dedicated Charity Consultants within our P... Read more
Benefits Advice Lead
We are looking for an exceptional self-starter for a benefits Advice Lead role, to provide specialist benefit advice to advisers and service users.
Our client is a compassionate, dynamic and community-focused charity working to alleviate poverty caused by problem debt and lack of financial capability. If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!
Internal Job Title: Welfare Benefits Advice Lead
Location: Flexible location, between central London and home based
Salary: £25,000-£33,000 p.a. (FTE) depending on experience
Benefits: 33 days holiday (inclusive of bank holidays), 3-6% pension contribution depending on service
Contract type: Permanent, 3-5 days a week (flexible working options available)
Closing Date: Monday 1st February 2021
About the Role:
As Benefits Advice Lead you will act as a point of expertise in the area of welfare benefits for both our client’s team of advisers and service users. In time, the post holder will also be expected to manage their own cases and lead appointment sessions.
Our client is a faith based charity, their biblically inspired mission is to ‘Restore Dignity and Renew Hope’ to those in the community brought down by poverty and debt. As Benefits Advice Lead you will play your part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.
They are currently looking to expand the support they are able to provide into specialist benefits advice. Whilst they already support many clients with benefit issues already as part of their debt advice work, they require a specialist in this area who will be able to provide support to debt advisers on more complex areas as well as work directly with clients supporting them with benefits casework.
About you:
To be successful in the role of Benefits Advice Lead you will have previous experience in providing welfare and benefits advice, with experience of managing complex cases and supporting people though appeals procedures.
You will also need to bring with you the following transferrable skills and experience:
- Previous experience of debt advice, including as a volunteer
- Experience of problem-solving, with excellent time management skills and the ability to multi-task and prioritise work
- Good IT skills and a strong command of the Microsoft office suite
- A strong ability to show empathy, compassion and patience
- Up to date and wide knowledge in the field of welfare and benefits issues would be advantageous
Above all else our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone that is comfortable with their Christian ethos and champion its core values. If this sounds like you, then apply today with a CV and covering letter explaining how you are a good fit for the role!
Other roles you may have experience of could include: Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Community Coordinator, Community Action Worker, Telephone Advisor, Operations Executive, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.
As part of your application you will be asked to provide an up to date CV, if you are then shortlisted you will also be asked to provide a cover letter that addresses the following points:
- Your motivation for applying for the role
- Why you believe you have the necessary skills
- How you would feel working for a faith based organisation