Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

Our St Helens Missing & Child Exploitation Service works alongside young people, their families and the police to find out what has caused them to run away and prevent them from running away again in the future.

Help is provided for young people who have run away who are at risk of:

• becoming involved in crime to survive, from stealing to criminal gang involvement
• drug and alcohol misuse
• mental and sexual health issues
• exclusion from school and failure to meet educational milestones.

Child Exploitation (CE) is recognised in the UK and defined as; “a form of child sexual abuse. It occurs where an individual or group takes advantage of an imbalance of power to coerce, manipulate or deceive a child or young person.
 

Job Description

We currently have two vacancies for full time Missing from Home and Child Exploitation Case Workers in our St Helens Missing From Home or Care Service.

You will be supporting children and young people aged 10 to 18 years who are have been reported as missing to Police.

As a Caseworker (Missing from Home & Child Exploitation) your main duties will include:

• Undertake return interviews for all notifications  within 72 hours
• Determine appropriate support plans and pathways for all young people, including the provision of interventions and direct work
• Undertake one to one work with children and young people vulnerable to CE to inform a risk reduction plan. 
• Work in partnership with Children’s Social Care to facilitate support where CE is highlighted as a risk.
• Offer educational awareness raising within local authority residential homes for young people who are cared for to enable others to manage and reduce the risks associated with young people being exposed to CSE.
• Co-deliver CE awareness training as required by the Commissioner
• Work with the Local Authorities and their Local Safeguarding Children’s Board to ensure positive media messages and marketing of the service to young people
• Work in association with and support the CE Pan Merseyside protocol.
• Undertake Child Exploitation Training to inform best practice when working with young people at risk of CE.
• Plan and deliver support interventions in accordance with Catch22 policies and procedures and local authority guidance, to ensure effective use of resources and targets are achieved.

This list is not exhaustive.

Qualifications

Essential Qualifications

• Minimum 5 GCSE’s or equivalent,  grade “C” or above

Desirable Qualifications

• Relevant professional qualification in Youth/community work, Social Care, Health or Education

Additional information

• You will need to be willing to work flexible hours and if required to work evenings, weekends and anti-social hours.
• This role is subject to an enahanced DBS check

Victim Support is looking for a Senior Caseworker to join our Essex team. This role is based at our Ingatestone office and will require travel across the region as required.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

We are looking to recruit a dynamic individual who is experienced and passionate about supporting victims of crime. The role of an Senior Caseworker is one that you can make your own and your prior experience, either from work, university or your personal life will be considered during screening, so please do apply even if your skills and background are not an ideal fit. An ideal candidate will have experience of working in the Criminal Justice System and be aware of the challenges and barriers that victims of crime can face when recovering from their experience of crime however this is not essential as you will receive a comprehensive training package as part of your induction process. What is essential is that you are solution focused, have resilience to manage the challenges that come with this work and look to learn from and work closely with the rest of your team. Ideally, you will have experience of case management and supervision & can bring energy, resilience & empathy to our clients & team.

You will be one of a team of 2 Senior Practitioners, supporting a team of Caseworkers & Service Delivery Assistants who work across the county of Essex. You will be based in our Ingatestone office working in collaboration with our other Senior Caseworker, Communities Manager & the wider team.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

The purpose of this role is to support the team in providing advice and information on a wide range of issues for Gypsies and Travellers seeking help through FFT’s national Gypsy & Traveller Advocacy service, checking and responding to messages received via FFT’s National Helpline.

Key responsibilities and duties

The role will be diverse and varied. No two days are the same! Key responsibilities will include:

• To provide advice and information to Gypsies and Travellers as required, predominantly through FFT’s national helpline.

• To undertake casework and advocacy directly and upon delegation from the Lead Caseworker.

• To maintain and sort client post including reading post to clients as required.

• To represent the interests of clients to statutory agencies and service providers (including local authorities and the police) as required and to assist clients to access mainstream services.

• To work with individuals, families and groups within the travelling communities to empower and equip them to develop a stronger voice and the ability to tackle future problems and issues for themselves.

• To maintain case records accurately to include contact with clients where appropriate, equality monitoring data, any actions undertaken and outcomes.

• To assist with monitoring and statistical analysis of casework, and assist the Advice and Policy Manager with compiling evidence for reports and policy work as required.

• To attend meetings, conferences and events as required and to assist with outreach work.

RFEA are looking for a highly motivated self-starter with knowledge of the Armed Forces and Ex-Services charity network and the ability to understand the challenges more vulnerable veterans must overcome, particularly those who have entered the Criminal Justice System. This person will be both home based and working from the Veterans Hub, Holme House Prison in Stockton-on-Tees providing face to face support to veterans within the CFO Activity Hub Programme and to coordinate and deliver a range of specific activities with the Lead Provider staff.

Project Nova is a support programme for Veterans primarily identified in Police Custody but also with referrals from core police and partner organisations from within the community, it is focussed on early intervention, support and diversion at point of contact with the Police or partner organisation in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with the NHS Liaison and Diversion Teams, Police custody suites, Police response officers, HMPPS and partners within the community.

The successful applicant for this role will be highly motivated, have a track record of delivering high quality results, with a strong beneficiary focus and be capable of working remotely to targets and deadlines. Strong communication, IT and organisational skills are essential along with mentoring and coaching skills. Experience & knowledge of the criminal justice system, local government agencies and the ability to develop a network of contacts are also required. Will have a strong commitment to working with each veteran equitably and without prejudice, including those who are arrested for violent or sexual offences. Must have a clean driving licence.

NVQ Level 4 in Advice and Guidance or training will be provided for the right applicant along with a good understanding of the employment market and vocational training are highly desirable.

Specific Responsibilities

• Work as part of a team within the Veterans Hub, together with Lead Provider staff and Prison staff.
• Engage veterans with the Veterans Hub Activity Programme.
• Deliver the activities required in the Veterans Hub Specification.
• Work with partner organisations to deliver Veterans Hub Activities where RFEA and Project Nova cannot deliver the activity e.g. Football Coaching.
• Optimise the delivery of Activities which are separately billed as part of the Veterans Hub Activity Programme.
• Ensure that all activity is recorded on the MOJ CATs system, or other system as required by the contract.
• Deliver any further activities reasonably required by the CFO Programme Manager, the Nova National Manager and RFEA The Forces Employment Charity.

Essential Competencies

• Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
• Highly motivated and independent, capable of working remotely from their line manager.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
• Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Highly organised with strong IT skills and experience of using CRM systems.
• Strong communicator.
• Excellent team players who will contribute to a diverse and dedicated team.
• Driving licence and use of own car.

This is a permanent role of 35 hours per week with a starting salary of £26,000 rising to £27,500 after a six month probationary period plus additional employee benefits.

To apply please submit a covering letter and applicable CV. The closing date is 1st October 2021. Interviews will take place in mid October for an immediate start date where possible.

Applicants will be required to undertake an Enhanced DBS Disclosure and Non-Police Personal Vetting.

Victim Support Homicide Service (North) are looking for a Homicide Caseworker, home based within the South Yorkshire area. This is a home based role but there will be regular travel across the region.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The successful candidate will join our North team covering the geographical area of South Yorkshire and will be responsible for providing a high-quality, front-line service to bereaved people following Murder, Manslaughter or Infanticide, and deliver a premium service.

You will be expected to act as the named contact and manage a complex case-load while maintaining multi-agency links with Police Family Liaison Officers (FLOs) and other relevant organisations that can help to progress identified needs; you will ensure that bereaved people are central and integral to all processes that concern them.

You will need to have excellent communication skills (telephone, email and face to face meetings), an ability to build and sustain solid working relationships with various partners and most importantly build rapport with victims. The post requires Caseworkers to visit victim's homes.

The ability to advocate and support victims through their recovery is a must, as well as managing the multi-faceted challenges you will experience on a day to day basis.

Applicants should have experience of working with vulnerable people. They should also be able to work under their own initiative and be able to prioritise work and conflicting demand/needs and interests, whilst keeping victims at the focus of all work undertaken.

You will be able to organise your diary to meet the needs of victims, whilst being able to respond to other tasks as they present.

You will be IT proficient (word, Outlook, Case Management systems) record keeping is an important aspect of the Case Worker role.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

25,200-29,400 p/a (Successful candidates should expect to be appointed at the starting point of the salary scale. A higher salary will only be considered for exceptional candidates with strong evidence of relevant experience.)

Full time – Fixed term contract until 31 March 2022
London- Whittington Hospital
Ref code: SSH-211

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as a Specialist Caseworker and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric A&E departments or Urgent Care Centres at service at Newham’s Emergency Department. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role
As our Specialist Caseworker, you will be embedded into the hospital, providing support for those young people admitted to emergency departments right through to their discharge back into the community. You will have experience of working with ‘high risk,’ vulnerable young people, be part of a multidisciplinary team, and have a flexible, empathetic approach to your work. 

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role. 

What we are looking for:
•    Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families 
•    Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation 
•    Proven experience of working in a high intensity environment, with an ability to effectively manage your own wellbeing 
•    Experience of engaging successfully with ‘challenging’ young people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 11pm, 26th September 2021. Interviews: 5th October 2021. 

please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual

Full-Time (35 hrs p/w) – FTC until 20th June 2022

Camberwell with regular travel

Ref code: CYP-214

Are you a charismatic and driven individual with a proven track record of successfully supporting young people or those with involvement in the criminal justice system to progress into education, training and employment?

If so, St Giles is looking for a Careers Information and Advice Caseworker to work on a vital skills and employment project aimed at engaging, motivating and supporting severely disadvantaged young people involved, or at risk of involvement, with the criminal justice system.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

Our successful candidates will work face to face with a caseload of young people, where you will assess each client’s support requirements and develop individual action plans. You will then provide a client-led support service that responds to each individual’s needs and build aspirations, including motivation and engagement activities, personal development, help to secure training, apprenticeships, and employment.

Ensuring you achieve set individual targets for engagement, training and employment outcomes and undertaking outreach and promotion to engage clients are key aspects of the role, as is working with colleagues to set up and run group activities e.g. motivation workshop, excursions and short courses.

What we are looking for:

• Substantial experience of effectively assisting young people and/or those with involvement in the criminal justice system and/or ex-offenders to progress into education, training and employment
• NVQ 4 or 3 (minimum) in information Advice and Guidance equivalent, or 2-years equivalent experience.
• Excellent awareness of the needs and concerns of disadvantaged young people, including those experiencing homelessness, family breakdown; substance misuse, or affected by gangs
• Experience of managing a caseload of clients and achieving set targets
• Proven ability to design and set up a range of interventions that support clients to make progress
• An outstanding communicator, both verbal and written, plus strong IT skills

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 11pm, 30th September 2021. Interviews may take place throughout the recruitment period. Please apply early as we may close the role before the date advertised.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Purpose

Faith Matters is looking for an experienced CaseWorker to manage telephone and online reporting of anti-Muslim hate. The CaseWorker will fulfil an essential role within the Tell MAMA (Measuring Anti-Muslim Attacks) programme, implemented across England and Wales. The successful applicant will be the first point of contact for victims of anti-Muslim hate, provide a listening ear and signposting to support and justice and ensure follow-up while working with beneficiaries and stakeholders to achieve a successful conclusion to the case. The CaseWorker will also play a central role in assisting with the monitoring and analysis of anti-Muslim hate with the wider programme team.

Role Responsibilities

The main roles and responsibilities of the CaseWorker include:

• Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
• Offer a 'listening ear' for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
• Ensure that referrals with key partners and stakeholders are undertaken and that all relevant referral documents are completed
• Implement and adhere to strict data protection procedures in accordance with the GDPR and organisational policy
• Review existing cases and ensure that they are actioned and closed.
• Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
• Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
• Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
• Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
• Periodically attend relevant training and development sessions and conferences.
• Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.
• Collate key facts and evidence that can be passed onto police forces for possible prosecutions.

 In addition to any other duties as required.

Person Specification

 Essential:

• Excellent English communication (verbal and written) skills
• At least 12 months’ experience in a similar role
• Understanding of and empathy with victims of crime
• Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
• Experience of  liaising with statutory and non-statutory service providers on behalf of beneficiaries
• Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
• Demonstrable commitment to equal opportunities and diversity
• The ability to absorb complex written and oral information and to write reports using qualitative and quantitative data
• Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
• Excellent IT skills, including use of Microsoft Office packages
• Ability to work on own initiative without supervision and the ability to work as team member.
• Understanding of social media platforms
• DBS clearance

Desirable:

• Fluency in a community language (e.g.  Arabic, Bengali, Punjabi, Hindi and/or Urdu)
• Experience of working with Muslim communities
• Experience within and understanding of the field of anti-Muslim hate and Islamophobia

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women to help them to heal and thrive. 

Are you passionate about supporting some of Bristol’s most marginalised women?

We are looking for a Housing Caseworker to provide specialist support to street sex-working women, in the community, enabling them to find and maintain safe and appropriate accommodation. If you are a confident, pro-active team worker with great interpersonal skills who can think on her feet and react decisively in pressurised situations, and you are passionate about supporting some of Bristol’s most marginalised women to make positive changes in their lives, this could be you. The Housing Caseworker will be part of the One25 Casework Team and report to the Services Manager. She will work closely with relevant partner agencies, will be responsible for her own caseload on a daily basis and will work alongside volunteers when engaging in street outreach.

It is an Occupational Requirement that applications for this post are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Enhanced DBS disclosure will be required.

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented in our workforce.

Hours: 22.5 hours over 3 days per week (Wednesday, Thursday and Friday,) and may include occasional weekend or evening commitments.

Salary: £17,847 pa (FTE £29,745.22)

Benefits: Generous leave (33 days including bank holidays pro rata) plus up to 13 additional days’ time off in lieu; flexible working hours and great job satisfaction

Closing date: 9am, 21 September 2021

Interviews: 5 October 2021

Expected start date: As soon as possible

For more information and an application form, please see below.

Caseworker - Reach Out and Help Warwick

South Warwickshire (Leamington office)

Citizens Advice South Warwickshire (CASW) is looking to recruit a home visiting caseworker based in the Warwick area. Reach Out and Help Warwick is a project aimed at supporting people who are near to or at crisis points in their lives. Caseworkers provide supportive intervention and work as part of a multi disciplinary team. The home-visiting nature of this project means that we are able to reach out to those people who are otherwise unable to access our drop in services and are in need of additional support. A significant number of people accessing this service are living with mental & physical health issues and require intensive emotional support.

We’re looking for someone who can demonstrate that they have:

• Minimum 12 months advice experience with Citizens Advice or a similar advice organisation.
• Experience in dealing with people living with severe mental health issues.
• Demonstrate sensitivity, emotional resilience and a non-judgemental attitude. 
• Excellent communication skills, confidence and patience 
• Skills in advocacy, advice and support – depending on the needs of the client. 
• Awareness of your own personal safety at all times and of those you are in close contact with
• Ability to work as part of a multi disciplinary team internally and with external organisations.
• Willingness to undertake further development or training as required by this project.
• Ability to work independently, with or without close supervision
• Use of own transport and visiting clients in their own homes.

Above all else, you should have compassion and drive to help change people’s lives for the better and provide excellent quality of advice. Due to Covid19 the role will not visit homes or outreach locations until safely advised by the Government and subject to our internal assessments, support will be provided by other methods. Our teams are currently working from home providing telephone, email advice and support.

The closing date for applications is: Monday 27th September 2021, 17.00

Interviews will be held via video conference w/c Monday 4th October 2021

Further details including how to apply and job pack are available on our website via the Apply button. 

We look forward to receiving your application.

Welfare Benefits/Generalist Caseworker

20 Hours Perk Week

We are looking for someone to join our team to deliver welfare benefits advice by providing an effective and efficient welfare rights advice service and raising awareness of welfare benefit entitlement. Whilst this role will be predominately to deliver welfare benefits advice it may also include the delivery of some generalist advice at one of our outreach clinics. Knowledge of the welfare benefits system and experience of delivering advice are essential for this role.

To obtain an application pack, please click the apply button and follow the instructions given.

Closing Date: 22nd September 2021

Working for Glass Door

We’re a rapidly growing team who work together to make a positive impact. If you believe in our ethos and want to make a difference, get in touch.

Glass Door provides its employees a full induction as well as learning and development opportunities and access to our employee wellbeing programme.

We operate an equal opportunities policy and welcome applicants from all sections of the community. Although some Glass Door services normally take place within churches or church-owned properties, people of different faiths or no faith work, volunteer, or are guests of Glass Door.

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Our headquarters are located in the heart of West London, close to transport links. The hostel is located in Westminster, close to transport links.

Job Description  

The post holder will be responsible for the following:

• Providing a specialist advice and advocacy service to the homeless guests of our services 
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals 
• Attending appointments with guests occasionally when needed 
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary 
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services 
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use 
• Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR) 
• Managing a small casework budget
• Undertaking any other duties to aid the good running of the project, as required by the charity 

Person Specification

Essential

• Experience of working one-on-one with -- and assessing the needs of -- homeless people or similar disadvantaged client groups 
• Empathetic attitude to homeless and vulnerably-housed people 
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people 
• Knowledge of relevant support services available to homeless people, particularly in West London 
• Confident approach to, and experience of, dealing with challenging behaviour 
• Ability to maintain good relationships with colleagues and external service providers 
• Highly organised with strong time-management skills 
• Ability to keep clear and up-to-date case records 
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills 
• Ability to adhere to and implement Health & Safety, HR and operational policies 
• Understanding of and commitment to Equal Opportunities 
• For night shelter caseworkers, willingness to work a minimum of one evening per week 

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages 
• Experience of working alongside volunteers

Caseworker - Single Homeless Prevention Service

We are excited to deliver a service in Islington working at the forefront of tackling homelessness in London. Working with the Housing Options teams, these services will support single adults to help prevent or relieve their homelessness and then sustain their tenancies.   

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. 

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

As a Caseworker you will be responsible for assessing applicant's needs and then producing and delivering highly effective support plans, to achieve the applicant's housing goals.  To be part of our service we are looking for experienced and highly motivated individuals, who can hit the ground running and work to ensure that we really have an impact on our client’s lives.

To be successful, you will have:

• An understanding of working in floating support services, with a demonstrable knowledge of Housing and other related legislation.
• Experience of delivering high quality, structured and time limited interventions that prevented or relieved homelessness.
• Experience of completing in depth assessments and producing planned co-produced support plans focused on setting and achieving goals.
• Ability to work in close partnership with external agencies and effectively liaise with a range of service providers or agencies; in order to establish or improve services for clients.
• Ability to be self- motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

Closing date for applications: 19th September 2021 (at Midnight)

Interviews to be held on: 27th September 2021

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and are IIP Silver accredited.

The App Drivers & Couriers Union is a truly member led trade union which has now grown to become the largest union for gig workers and those in precarious employment.

The union is active in grass roots organising in the workplace and has successfully conducted strategic litigation including our recent victory over Uber at the Supreme Court and over Uber and Ola Cabs where we successfully challenged unfair algorithmic control. We regularly represent drivers on licensing matters to licensing authorities and in appeals before Magistrates and the Crown Court.

Our union is passionately built on the belief that collective power of workers will in the end, lead to the solution of workplace injustice and a healthier society. Our union therefore is organised from the workplace up with elected committees in most major UK cities.

Due to rapid growth in membership the ADCU is now recruiting for the position of Caseworker. This is an exciting opportunity for an ambitious candidate with some experience in employment and/or licensing law. The ideal candidate will have a strong drive for social justice for workers in the so called gig economy.

Ideal Candidate

• Good working knowledge of employment and/or public licensing law.
• Experience of conducting and managing a portfolio of legal casework.
• Proven commitment to trade union values and dedication to member service.
• Excellent communication skills.
• Highly organized and competent in identifying priorities, working to deadlines, balancing competing demands, working in a high-pressure environment.
• Ability to be self reliant and able to work on own initiative.

Duties and Responsibilities

• Representing and/or arranging external representation for ADCU members in need including, for example, licensing applications and appeals as well as employer disputes.
• Ensuring effective administration of casework including managing all casework to deadlines.
• Preparing education materials and public presentations to help educate and inform members on their workplace rights and current progress of relevant key cases.
• Informing public representatives on the current workplace issues faced by our members and making recommendations for reform.
• Assisting with membership administration.

Remuneration

• Annual salary of £28,000
• 26 days paid holidays.
• Contributory pension.
• West London base with some flexibility for remote working post pandemic.

About the App Drivers and Couriers Union

The App Drivers & Couriers Unions (ADCU), founded in 2015, has grown rapidly to become the largest trade union for gig workers in Britain today. Our membership, focused on workers in the private hire and courier sector, is distributed nationwide with a sizeable concentration in London. The ADCU is a truly democratic, grass roots trade union serving an overwhelmingly BAME membership base. We are proud to say that our union is 100% funded by member subscriptions. The ADCU has nationwide membership with local branches in London, Birmingham, Northampton, Nottingham, Sheffield and Glasgow. Over the years we have organized multiple high profile actions including strikes, protests and strategic litigation. This year, our union won a landmark worker rights claim against Uber at the UK Supreme Court and is currently involved in further litigation against Uber in the High Court. We have also brought litigation against other industry employers.