An exciting opportunity has arisen within our Devon Service for two Behaviour Change Caseworkers, working with individuals who are perpetrating abuse. This role is part of the Devon Domestic Abuse Support Service, which provides a whole family approch to preventing domestic abuse.

The post holder will work s part of a multi-agency team, working closely with IDVAs and the Children's Team, but will be based within the Police led Domestic Abuse Integrated Offender Management team, to ensure that clients who use abusive behaviour are supported through every stage of the process of change. There are two roles, one based in South Devon and one based in North Devon

You should have proven experience in support work with knowledge of domestic abuse issues.

If you are interested in this post, please apply via our Website

Full-time and part-time hours available (3 or 5 days per week)

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

A new opportunity has risen for a Housing Adviser/Caseworker to join our offices in Paddington. We are looking for an experienced and proactive individual, who will play an integral part in moving our organisation forward. We are seeking an individual who are looking for the next challenge in their career path, who is able to demonstrate in-depth housing advice knowledge and casework experience. The post holder will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth casework on the full range of housing issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an Expression of Interest form and a job description via our website.

If after submitting your application you have not heard from us by the stated assessment date, please assume you have not been successful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

Fixed Term Contract

HMP Parc with occasional Travel

Ref Code: RCP-202

About St Giles

A well-established charity that helps ex-offenders and disadvantaged people to move their lives forward, St. Giles offers support to help people overcome any issues that might be holding them back and to prevent the likelihood of them reoffending on release.

This role is an integral part of a Cabinet Office-funded project that will be providing a Through the Gates service that aims to reduce reoffending. It will see our successful candidates working within the delivery team alongside Peer Advisors to provide a comprehensive resettlement planning service to prisoners within a custodial setting.

About this vital role

As a Caseworker, you will review resettlement plans at agreed stages of a prisoner’s sentence and provide information and assistance based on identified needs or make referrals to the appropriate services. They will also lead on the delivery and coordination of resettlement plan interventions for service users in co-operation with prison staff, Peer Advisors, and Case Managers.

You will provide a comprehensive and holistic assessment, advice, referral and support service to men in custody, exploring innovative and effective methods of casework, plus offer casework support and supervision and regular coaching and resettlement courses to the Peer Advisors.

To succeed, you must have:

• An understanding of the issues facing individuals with complex needs, whilst in prison and on release
• A sound awareness of the support options for this client group in areas such as family and relationships, health, victims of DV, education, training and employment, plus finance, benefit and debt
• Excellent interpersonal and relationship-building skills
• First-class communication skills, particularly listening skills
• Calm, flexible and adaptable, you must have strong time management, organisational and IT skills
• Sympathy with the aims and ethos of St Giles as an organisation

Any appointment is subject to security clearance from the Prison Service.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 11pm, 6th April 2020. Interviews: 14th 15th April 2020.

No First Night Out Lead Caseworker x 2

£35,090 – 39,680 per annum including all allowances (depending on experience)

Fixed-term Contract until 31st March 2021, Full-time

Ref: CCS620 

No First Night Out (NFNO) is an innovative research and service delivery project working in City of London and Local Borough of Tower Hamlets. The NFNO project is committed to reducing the number of people who go on to rough sleep in the City and Tower Hamlets through intervention, prevention and a personalised accommodation pathway. The project has received further funding from the Ministry of Housing Communities & Local Government (MHCLG) to continue to deliver a service up until March 2021, taking the project into its fourth and final year.

The focus for 2019/20 will be to support more single homeless individuals into secure and long term private rented accommodation through excellent casework management and strong partnership work. Further to this the NFNO project aims to fully embed all its great learning and personalised practices into the Local Authority housing teams who we work with closely.

We are seeking an experienced and committed full time Lead Caseworker to join the NFNO team. The role will undertake proactive, rapid intervention and casework management to clients who are at risk of rough sleeping. Caseworkers will work in, and alongside, colleagues in the City of London and Tower Hamlets, in particular the housing teams to provide residents with the support needed to step back into stable accommodation.

The ideal candidate will be expected to develop and maintain positive working relationships with statutory and third sector professionals to gain the best outcome for NFNO clients. This will often involve working remotely and independently, ensuring there is transparency and efficiency to your work. Further to this the caseworker will be systematic in their approach and effective in managing a varied caseload across the two boroughs.

To apply online, please click the button.

Closing date: Noon, 23 April 2020.

Interviews will be held on Monday 13 and Friday 17 April 2020.

The City of London is committed to Equal Opportunities and welcomes applications from all sections of the community.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicants will be required to obtain a Standard Disclosure & Barring Service check.

Young Roots is recruiting a Senior Youth Caseworker to support children and young people through the asylum process and advocate on their behalf to enable them to access their full statutory rights and entitlements to education, social services support, housing, health care and legal advice.

They will be responsible for providing intensive 1-to-1 practical and emotional support to young refugees and asylum seekers (11 to 25 years old). The caseworker will manage their own caseload and support the Croydon Service Manager with monitoring and evaluation of the service.

This is an exciting opportunity to join our small team of dedicated staff and volunteers supporting young refugees in Croydon.

JOB TITLE: Senior Youth Caseworker (Croydon)

SALARY: £31,392 +5% pension contribution

HOURS: Full time 35 hours per week – regular evening work required (Thursday)

LOCATION: Croydon office but with regular travel across London.

Case Worker

We are looking for a candidate who is passionate about working in the VAWG sector and has experience working with vulnerable women and girls who have or are experiencing domestic violence. This is an exciting opportunity to join a specialist Charity based in North London who aim to empower BMER women and improve the quality of their lives.

Responsibilities of the Case Worker include:

- Providing advocacy support for women who have experienced any form of domestic violence and are engaging with the criminal justice system

- Undertaking regular review risk and needs assessments

- Ensuring the safety of survivors and children by working within local safeguarding policies

- Supporting survivors through the criminal justice process from report to court

Candidates for the position of Case Worker will need:

- To be fluent in Turkish and English

- Experience supporting vulnerable women

- DBS issued within the last 12 months and / or registered to the update service

If you would like to discuss this vacancy further please apply ASAP!

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role

Casework Administrator

We have an exciting opportunity for a Casework Administrator to join the independent body responsible for England and Wales student complaint scheme.

Position: Casework Administrator

Location: Reading

Salary: £23,799

Contract: Permanent, full time

Benefits: 28 days annual holiday (rising to 33) plus bank holidays, reimbursement of gym fees, pension scheme, season ticket loan.

Closing Date: 9.00am Wednesday 25th March 2020

The Role

The Casework Administrator’s is a varied role with the primary focus being to provide casework support, including being the point of contact for students throughout the complaints review process.

Responsibilities will include;

• Handling emails and telephone enquiries from complainants and educational institutions, determining whether a response is required and responding where appropriate
• Logging complaint forms and assessing the eligibility of complaints for review and notifying students of the outcome
• Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
• Data entry and general administrative tasks, ensuring you record accurate information on the database and spreadsheets

About You

As a Casework Administrator you’ll have proven customer service experience and have the ability to deal with variety of telephone enquiries.

You’ll be a flexible and pro-active self-starter with excellent attention to detail and good analytical skills. It’s important you’re able to manage and prioritise your workload in a high-pressure environment.

A good knowledge of Microsoft Word, Excel and Outlook is essential.

Please upload your CV and in a cover letter (maximum two sides of A4) outline your interest as well as how your skills and experience match what we are looking for.

About the Organisation

Our client is the independent complaints scheme for higher education students in England and Wales, they deal with complaints from students about their higher education provider.

The Higher Education Act 2004 required that an independent body should be set up to run a student complaints scheme in England and Wales. Our client was chosen to run this scheme. The 2004 Act defines the higher education providers that are required to be members of their Scheme. Other higher education organisations can also apply to become members.

You may also have experience in roles such as Administrator, Office Administrator, Admin, Admin Assistant, Office Admin, Casework Admin, Casework Administrator, Complaints Admin.

x1 Generalist Casework Supervisor 

x1 Debt Casework Supervisor 

Full-time and part-time hours available (3 or 5 days per week)

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

An opportunity has risen for two Casework Supervisors to join our offices in Paddington. We are looking for experienced and proactive individuals who will play an integral part in moving our organisation forward. We are seeking individuals who are looking for the next challenge in their career path, and who are able to demonstrate extensive generalist and/or debt advice and casework experience. The post holders will be responsible for ensuring required standards of advice are provided to ours service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist or debt issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket  loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service. To apply, please download an Expression of Interest Form and a job description via our website.

If after submitting your expression of interest form you have not heard from us by the stated assessment date, please assume you have not been successful on this occasion. Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

Victim Support in Avon and Somerset are recruiting for a full time Service Delivery Manager / Caseworker.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

We are recruiting for a full time (37.5 hours) Service Delivery Manager and Caseworker hybrid role. The successful candidate will support a caseload of clients to cope with, process and recover from the impact of crime. They will manage a team of volunteers also working with people affected by crime and will work with colleagues to develop and maintain the high quality service across Avon and Somerset

This is a dynamic and varied role best suited to someone with strong organisational skills who is able to work flexibly and dynamically with colleagues and volunteers to provide high quality support to people affected by crime.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

12 month Fixed Term Contract

This is a unique role, Outreach Advisor , and a dual focussed opportunity working across partnerships to work with residents in one of Harlow Town’s Permitted developments at Templefields.  In line with this you will develop a Residents Association in partnership with the Local Authority whilst in this role.

Location: You will be based at Templefields and the main Citizens Advice in Harlow

Advice and Casework 

• To provide advice and casework on the full range of enquiry areas particularly Welfare Benefits, Debt and Housing 

• To be able to support clients with a clear plan of action to enable them to take action for themselves and to advocate for those who need practical assistance to progress their case

• To produce detailed case records for the purpose of continuity of casework, statistical monitoring and report preparation. 

• Provide representation of cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate. 

• Assist clients where necessary by calculating, negotiating, drafting or writing letter and telephoning. 

• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate. 

Research & Campaigns 

• Assist with research and campaigns work by providing information about clients’ circumstances. 

• Provide statistical information and provide regular reports to the organisations management. 

Professional Development 

• Keep up to date with legislation, case law, policies and procedures relating to specified area and undertaking appropriate training. 

• Attend relevant internal and external meetings as agreed with the line manager. 

Developing a Residents Association 

• In conjunction with the local authority, design and deliver promotional literature to explain the benefits of a Residents Association at Templefields permitted development in Harlow. 

• Through casework establish a group of residents who wish to participate in the development of a Residents Association and organise workshops on site and arrange for local authority participation.

• Continue to promote the benefits and raising awareness by helping residents and individuals understand the purpose and increase sense of belonging in the community. 

Administration  

• Use IT for statistical recording, record keeping and document production. 

• Maintain a library of reference material and case law. 

In line with national policy a successful candidate will be screened by the DBS.  Once trained you will be committed to the aims, principles and policies of the Citizens Advice service in every aspect of service delivery.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are looking for a domestic violence practitioner to join our dynamic peripatetic team. An exciting opportunity to enhance your experience in a variety of support roles including working in accommodation based services, independent domestic violence advocate, independent gender violence advocate, independent sexual violence advocate and community outreach worker.

You will deliver a high quality professional service to survivors of domestic violence living in our refuges, those who access our outreach service and independent domestic violence advocacy services. You will work from any of our National sites, providing cover for services who need additional staff. You may be required to travel including some Monday – Friday overnight stays during your assignments.

Your role will involve providing invaluable practice and emotional support to men, women and their children advocating on their behalf in areas such as welfare, housing, courts, police and emotional support as well as supporting women to move to safe, permanent accommodation.

The successful candidates will be passionate about ending gender based violence and have experience of providing emotional and practical support in a paid or unpaid capacity. They will need to work flexibly and have strong organisational skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. The ability to work as part of an on-call rota is also essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 26th March 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Earn while you Learn and get Legal Experience and Legal Qualifications

Stockton & District Advice & Information Service

require a

Trainee Welfare Adviser (Debt)

This post will include completion of the CILEX Level 3 Diploma in Law and Practice or Level 6 Diploma in Legal Practice and the National Association of Citizens Advice Bureaux General Welfare Adviser Certificate Training Programme.

The postholder will be trained and supported to provide legal advice to members of the public on a wide variety of Social Welfare matters, including Welfare Benefits, Debt, Housing, Employment and Health and Social Care.  There will then be additional training on Debt with the potential to qualify as a Debt Caseworker at SDAIS.

The post is for 37 hours per week.

The salary is National Minimum Wage.

Course fees for the CILEX Course will be met by SDAIS.

CILEX Associate Membership Registration and Exemption fees will be met by SDAIS.

Essential Criteria

For the Level 3 Diploma – 5 GCSE’s

For the Level 6 Diploma – Law Degree or Graduate Diploma in Law

Closing date for applications – Friday 27th March 2020 at 12 noon

The post will commence in April 2020.

Options 4 Change is a charity working with families, children and young people who are often deprived, dis-empowered and disengaged.

Lambeth is a very challenging area for children and young people to thrive in. Communities across the borough are affected by youth violence, gangs, school exclusions and numerous social welfare issues.

Our primary services are delivered by our advocates and caseworkers to tackle issues and needs involving: Education; Homelessness; Non-Advisory Immigration and Destitution support; Social Welfare and Well being; and Personal development.

We're looking for an organised and enthusiastic person who is diligent and able to work as part of a team. You must be able to use Microsoft Word and Excel and have excellent written and verbal communication skills.

You will lead a team of 3 Education Workers and assist in the development of strategies to influence multi-agency work. Provide support to initiate and undertake core assessments, identify and apply for additional resources to co-ordinate a range of support packages as necessary for pupils at risk of school exclusion or academic under-achievement.

The hours are 21 per week and the contract is one year fixed term.

Please read the Job Description and specification attached, which will be used for short-listing. You will need to add a covering letter to your CV addressing the criteria in the Job description and specification.

Rescue and Response Worker
London, SE1
circa £28,350 per annum

We are Safer London, the leading London charity working to prevent and address gang violence, vulnerability and exploitation amongst young people. We were born in 2005, set up with a grant from the Metropolitan Police Authority to support young people at risk of crime.

At Safer London, we believe every young person should be able to live free from exposure to gangs, exploitation and crime and we put this into action by reaching out to London’s most vulnerable and exploited young people to prevent them from slipping through the net.

Are you an experienced practitioner with a track record of supporting young people who are affected by violence, exploitation or both?

We are looking for a Rescue and Response Worker to provide transformational and trauma-based support to young people affected by County Lines as part of Safer London’s LGE service.

This role offers an exciting opportunity and will require you to work directly with referred clients on a 1:1 basis across London. 

You will develop and support relationships with partner agencies and third sector organisations across London, ensuring effective case communication and management.

Amongst your core responsibilities, you will:
- Manage a caseload of young people
- Advocate on behalf of young people where necessary with other organisations to ensure services are fulfilling their duties in relation to meeting needs
- Offer support appointments at appropriate venues
- Ensure that effective outcome data is collated, monitored, is SMART and inputted in line with organisational project specific processes and procedures
- Demonstrate a clear understanding of safeguarding
- Undertake case recording in line with the highest standards and best practice using both the Safer London/Rescue & Response case recording tools available
- Assess, monitor and review the young person’s needs and risks and provide appropriate support to them
- Attend multi-agency meetings
- Complete action plan reviews
- Record cases and update your notes regularly 

Safer London values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Safer London is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.

To apply, please select the apply button shown to complete the online application form. Completed forms must be submitted by midnight on Sunday 19th April 2020.

Interview dates or arrangements may be subject to change due to the ongoing current events.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Support Worker, Young Person’s Support Worker, Practitioner, Caseworker, Young People’s Support Worker, or County Lines Support Worker.