Fixed Term Contract until 25 June 2021

HMP Cardiff/HMP Usk Prescoed – with occasional Travel

About St Giles

A well-established charity that helps ex-offenders and disadvantaged people to move their lives forward, St. Giles offers support to help people overcome any issues that might be holding them back and to prevent the likelihood of them reoffending on release.

This role is an integral part of a Cabinet Office-funded project that will be providing a Through the Gates service that aims to reduce reoffending. It will see our successful candidates working within the delivery team alongside Peer Advisors to provide a comprehensive resettlement planning service to prisoners within a custodial setting.

About this vital role

As a Caseworker, you will review resettlement plans at agreed stages of a prisoner’s sentence and provide information and assistance based on identified needs or make referrals to the appropriate services. They will also lead on the delivery and coordination of resettlement plan interventions for service users in co-operation with prison staff, Peer Advisors, and Case Managers.

You will provide a comprehensive and holistic assessment, advice, referral and support service to men in custody, exploring innovative and effective methods of casework, plus offer casework support and supervision and regular coaching and resettlement courses to the Peer Advisors.

To succeed, you must have:

• An understanding of the issues facing individuals with complex needs, whilst in prison and on release
• A sound awareness of the support options for this client group in areas such as family and relationships, health, victims of DV, education, training and employment, plus finance, benefit and debt
• Excellent interpersonal and relationship-building skills
• First-class communication skills, particularly listening skills
• Calm, flexible and adaptable, you must have strong time management, organisational and IT skills
• Sympathy with the aims and ethos of St Giles as an organisation

Any appointment is subject to security clearance from the Prison Service.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 11am, 17 January 2021. Interviews: 25 January (to be held via video)

Citizens Advice Stevenage are seeking an experienced Debt Caseworker to join our existing team of Specialist Debt Advisers.

The role involves supporting clients with a range of debt (and related) issues, providing advice and information in person, via email and on the phone.

The successful candidate will use independent information sources and internal tools available to provide holistic debt and budgeting advice, reviewing and translating complex information to clients to ensure they understand the debt options available to them.

DRO approved intermediary qualifications are desired but not essential.

We are looking to fill the role as soon as possible, and as a result, this is an open ended application until we find the right candidate for the role. We therefore reserve the right to stop accepting applications at any time.

Job Description:

Main Duties and Responsibilities:

• Provide casework covering the full range of debt advice.
• Assist clients with other related problems where they are an integral part of their case, for example, welfare benefit and housing issues. Refer to other advisers or specialist agencies as appropriate.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties as appropriate.
• Ensure income maximisation through the take up of appropriate welfare benefits.
• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate, including DRO and bankruptcy applications.
• Make home/outreach visits as necessary.
• Provide advice and assistance to other staff across the whole range of debt issues.
• Ensure that all casework conforms to the Advice Quality Standard.
• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Deliver financial capability advice to clients as part of the debt advice process, and ongoing afterwards
• Develop volunteers to be able to deliver financial capability advice as part of the debt advice process

Research and campaigns

• Assist with research and campaigns work by providing information about clients' circumstances.
• Record statistical information on the number of clients and nature of cases. When required, provide reports and case studies management.
• Alert other staff to local and national issues.

Professional development

• Keep up to date with legislation, policies and procedures relating to Local Authority Housing, debt and benefits, and undertake appropriate training.
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings as appropriate.

Administration

• Use IT for statistical recording, record keeping and document production.
• Keep up to date with policies and procedures relevant to Local Citizens Advice Office work and undertake appropriate training.
• Maintain close liaison with relevant external agencies.

Public relations

• Liaise with statutory and non-statutory organisations and represent the Service on outside bodies as appropriate.

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the Citizens Advice service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

• Knowledge and experience of Debt and Benefit laws and regulations.
• Effective oral communication skills with particular emphasis on sensitively and effectively interviewing clients, and negotiating and representing with third parties on their behalf.
• Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
• Ordered approach to casework, with the ability to prioritise own work, meet deadlines and manage caseload. An ability and willingness to follow and develop agreed procedures.
• Ability to build rapport with clients and provide non-judgemental advice and information.
• Ability to use IT in the provision of advice and the preparation of reports and submissions.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability and willingness to work as part of a team.
• Ability to monitor and maintain own standards.
• Demonstrate understanding of social trends and their implications for clients and service provision.
• Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies.

To apply, please send us your CV via Chairy Jobs. If you evidence the required skills, we will contact you via email and invite you to complete an application form. 

To apply please follow the steps in "How to Apply" above.

Hammersmith, Fulham, Ealing & Hounslow Mind provides mental health services in the boroughs. We are looking for an enthusiastic, passionate and hardworking individual to joining our Adult Services Team.

The Role

An opportunity has arisen within with the Ealing Advice Service (EAS) to provide advice, information, and guidance to adults living with a mental health problem.

We’re looking for an experienced Mental Health Advice Caseworker to provide advice and guidance to adults living with mental health problems in the borough of Ealing on practical issues such as welfare benefits, housing, financial issues (including debt), and employment, as well as supporting clients in accessing numerous community services.

The successful candidate will support colleagues on the Ealing Advice Service (EAS) team with enquiries relating to mental health. The Ealing Advice Service (EAS) is a consortium of charity sector organisations, working in partnership to provide advice and guidance to a range of clients with various support needs.

The Mental Health Advice Caseworker will be working from home during the pandemic. However once the pandemic is over, the candidate will be based at the HFEH Mind office in Ealing for approximately three days per week. For the remainder of their time, they will be based across the borough of Ealing at different sites within the community. 

You should have excellent negotiation skills, as well as knowledge of the local area and its population (or a willingness to learn). You must be able to empathise with service users, whilst giving impartial advice in a non-judgmental way. You must be able to demonstrate your effectiveness as an adviser and be comfortable dealing with complex cases with minimum supervision. As the role is focused on providing advice to clients with mental health needs, you should be confident, patient and able to deliver supportive advice in a manner that is easily understood. 

This is a rare opportunity to join a growing and lively charity, where your ideas and contributions will be highly valued and your professional development supported. It is an extremely exciting time to join an organisation with big ambitions to further support those living with mental health problems in West London.
 

This is a fixed term contract for 35 hours per week until 31st March 2023(contract renewal dependent on performance and funding).

Post is subject to an enhanced DBS check

Please apply by sending your completed application form. 

22,847 – 26,350 p/a (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

Fixed Term Contract until 31st December 2021 - Full-time (35 hrs p/w)

Whipps Cross Hospital

Ref code: SYV-203

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as a Youth Violence Caseworker and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at an East London Hospital. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be embedded into the hospital, providing support for those young people admitted to the emergency department right through to their discharge back into the community. You will have experience of working with ‘high risk,’ vulnerable young people, be part of a multidisciplinary team, and have a flexible, empathetic approach to your work.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for:

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
• Proven experience of working in a high intensity environment, with an ability to effectively manage your own wellbeing
• Experience of engaging successfully with ‘challenging’ young people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 11pm, 18 January 2021  Provisional Interview date:  25 January 2021 via video.

The Middle East and North Africa (MENA) Caseworker-Investigator is responsible for death penalty casework, investigation, and administration support to Reprieve clients and support to partner organisations and lawyers in the MENA region.

ABOUT THE TEAM: the Reprieve MENA team’s work is diverse and constantly evolving to shape, respond to and anticipate changes in the domestic and regional death penalty landscape. Our strategy in any given jurisdiction is developed in collaboration with – and informed by – our partners and fellows. Direct casework and investigation on strategic cases is core to our work in all regions, and includes legal, political and advocacy strategies as appropriate.

We look in particular to find and develop cases and narratives which have the potential to change the landscape and benefit as many individuals or classes of individuals as possible. We also undertake and assist with longer term thematic projects and engage with regional and international mechanisms and organs where it is strategic to do so.

ABOUT YOU: you are a positive and creative person with a can-do attitude, a proven ability to multitask and work under pressure and to tight deadlines, a willingness to muck in on all tasks big and small, creativity and a passion for Reprieve’s work. You will be someone whom clients, family members, colleagues and partner organisations feel confident to approach for professional casework support and more. Even if you don’t always know the answer, you will be capable of proactively obtaining it from the Head of the Middle East and North Africa Projects or the Directors.

For more information on the role, including how to apply, please visit our website: https://bit.ly/2WCekCy. 

We are seeking to appoint a Warm and Safe Wiltshire Caseworker to provide casework support to the hospital project we manage in Wiltshire as well as residents living in Wiltshire seeking our advice and support through our Warm and Safe advice line. We are looking for a dedicated and conscientious individual with experience of giving advice to people in vulnerable circumstances and who can relate to others in a sympathetic and understanding way.

You will be responsible for your own casework and will help us deliver our project targets by achieving positive outcomes for the clients you support.

We are working with a small independent charity based in Merton, who support people with disabilities to live independently and have control over their own lives. They are a user-led organisation promoting the inclusion, choice, and independence of Deaf and Disabled People. They are currently looking to recruit a temporary, part-time (21 hours per week) Senior Case Worker; this position is offered on a temporary basis until the end of March 2021, with a possibility of extension.

As their Senior Case Worker, you will provide information, advice and advocacy support to individuals with disabilities and additional needs. You will manage your own caseload and as a senior member of the team you will supervise and coach others as well as engaging with funders and other relevant stakeholders. You will also support the Service Manager with training and development of trainee case workers and deputise in place of the service manager when required.

To be considered, you will have significant case management experience as well as the ability to provide quality assurance advice to the public on a one to one basis. You will be experienced in effectively managing your workload and dealing with situations which can be of a challenging or distressing nature. Finally, you will need to have knowledge and experience of quality assurance systems and how to implement them (e.g. Supervisor File Reviews). The ability to demonstrate an empathy for the issues and barriers faced by disabled people and an understanding of the policy issues affecting their lives is essential.

To be considered, you will be in possession of a fully enhanced DBS check, issued within the last year or registered to the online update service and must be available to start immediately

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

Given the unprecedented volume of interest in our roles, consultants are unable to support with general job search advice or specific enquiries before application. Instead please do either register your CV on our website or submit your CV for any roles that interest you to ensure that your application is reviewed in line with the position. Should you be successfully longlisted or we are able to assist in your job search we will be in contact to discuss next steps.

We have an opportunity for an enthusiastic and experienced benefit adviser to join our existing advice team, which provides an excellent benefit advice service across Buckinghamshire.

The benefit advice team support Buckinghamshire residents who find themselves requiring support to navigate the national and local welfare benefit system.

We follow an advice processes that is quality assured to help improve people’s situations.

Full training is available if required, alongside a comprehensive CPD offer.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in providing benefit advice is essential.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Citizens Advice High Wycombe is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

We have an opportunity for an enthusiastic adviser to join our existing advice team, which provides an excellent benefit advice service across Buckinghamshire.

The benefit advice team support Buckinghamshire residents who find themselves requiring support to navigate the national and local welfare benefit system.

We follow an advice processes that is quality assured to help improve people’s situations.

Full training is available if required, alongside a comprehensive CPD offer.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in providing client facing advice in a regulated framework is essential, and benefit advice is preferable but not essential.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Citizens Advice High Wycombe is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Sutton Information Advice and Support Service (SIASS) Case Worker

Part time- 29.6 hours/weekPermanent Contract 
Salary- Band 2 on Cognus pay scale, point 29, £22031.88 (0.8 of £27539.86 FTE) Location: Cognus Denmark Road, Carshalton

The Inclusion team are seeking to appoint an enthusiastic and innovative SIASS Case Worker to join our team.  This role will provide confidential, impartial and accessible information, advice and support for parents and carers of children and young people (aged 0 to 25) with special educational needs and disabilities (SEND), and young people with SEND themselves. 

We are looking for an individual with up to date knowledge and good understanding of law relating to the SEND Code of Practice and national policy, the ability to challenge non-compliance to SEND law/guidance and exceptional organisation skills. The successful candidate must be willing to undertake and complete mandatory IAS legal training and engage in ongoing professional development.

Cognus is at a very exciting moment in its evolution and growth. We are looking for a professional and experienced individual who is passionate about the inclusion of children and young people in education and society. An individual that enjoys a varied workload, is organised, child centred, has a good understanding of statutory duties in relation to the areas of responsibility detailed in the job description and is committed to delivering with excellence.

You will give us great commitment and in return we offer an excellent package including:

• regular support and supervision
• an excellent group of leaders as colleagues
• excellent CPD opportunities
• flexible working
• workplace pension scheme
• salary £22031.88 per annum pro rata (COLI pending for 2021/22)
• 28 days annual leave pro rata (inclusive of three between Xmas & New Year)
• Perkbox and Sovereign Healthcare Cashback plans
• Employee Assistance Programme (EAP)

If you are interested and would like to be considered for this role, please with a CV and covering note (of no more than two sides, minimum font size 11) outlining your suitability. The deadline for receipt is midnight on Monday 18th January 2021 with shortlisting on 21st January 2021.
Candidates are requested to be available via on-line interview for the 29th January 2021.

All offers of employment are subject to successful completion of recruitment formalities which includes an enhanced DBS check. These checks must have been completed prior to commencement of employment. We expect our staff to have due regard for safeguarding and promoting the welfare of children and young people and to follow the child protection procedures adopted by the Company and the Local Safeguarding Children’s Board.

We have several other roles we are recruiting to at different levels within Cognus. Please get in touch for an informal conversation about these and other opportunities if you or anyone else you know may be interested in working with us.

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential, and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

An opportunity has risen for a Generalist Casework Supervisor to join our offices in Paddington. We are looking for an experienced and proactive individual who is actively seeking the next challenge in their career path and who will play an integral part in moving our organisation forward.  The post holder must be able to demonstrate extensive knowledge and experience of providing generalist advice and casework. The post holder will also be responsible for ensuring required standards of advice are provided to our service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidate

The successful candidate will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

 What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay and an annual season ticket loan.  We provide development opportunities and all employees have access to a free employee assistance service.

For more information and to apply, please visit our website, via the Apply button, to download an application pack

Closing Date: Monday 18th January 2021, 5:00pm  

Assessment and Interview Date: Friday 5th February 2021

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race.

Citizens Advice in Somerset have exciting Advisor and Caseworker Supervisor opportunities

(with some home working)

Citizens Advice Somerset is a collective of five Citizens Advice charities that work closely together to provide the very best advice on issues affecting individuals and families.  Whatever problem someone seeks our advice on, we value diversity, champion equality, challenge discrimination and help people to find a way forward.

Together the five charities ensure that everyone living in Somerset has quick and easy access to accurate advice.  Our partnership working enables us to share best practice, be more accessible for the people who need us most and operate as efficiently as possible.  This is an exciting time to become involved in a progressive collective of forward-thinking charities determined to deliver the best support to Somerset residents.

Right now, we are looking to build our teams with these exciting appointments;

Advice roles:

• Mental Health Adviser, based in Shepton Mallet, Frome, Wells or Street (21hrs pw)
• Universal Credit Adviser, based in Taunton (14hrs pw)
• Mental Health Discharge Support Transition Team Caseworker, based in Yeovil working across Somerset (f/t or p/t hours available)

You will be a team player, flexible and friendly, with good IT skills and ideally have a good understanding of advice and social welfare law.  Training and induction will be given, and all suitable candidates will be considered.

Roles may include some home working, and may support the work of more than one base.  If you feel that more than one of the vacancies suits your skills and experience, then please apply for all that interest you.  We will consider job share.

To find out more about each opportunity, the skills and experience we are looking for, the closing date and how to apply, please visit our website via the Apply button.

Good luck!  This is an exciting time to be joining Citizens Advice in Somerset.

Victim Support is looking for a full time Service Delivery Manager and Caseworker (hybrid role). The successful candidate will be based at Keynsham Police station.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve.

The main purpose of this job is to oversee the delivery of an excellent service to people affected by crime. This will be done by recruiting, developing and supervising volunteers who will support victims of crime across Avon and Somerset. You will also run a caseload of clients, supporting them to cope with and recover from the impact of crime.

You will also be responsible for accurate recording and reporting on your service, and for developing and maintaining good relationships with partner organisations and stakeholders.

To be successful in this role you will have strong communication and empathy skills and a commitment to making a difference to people affected by crime. You will also be able to manage your own area of work, and prioritise effectively in a busy and fast moving environment.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Trainee Full Time Debt & Financial Capability Caseworker

Starting Salary £20,000 pa raising to £23,100 pa on completion of reasonable probation period

Positions available for caseworkers who live in Yorkshire/Humberside.

What is my role?

This role is to work on Her Majesty’s Prison and Probation Service (HMPPS) CFO3 Project, part funded by the European Social Fund. You will assist our established team of caseworkers until you have completed your probation period and training.  You will assist in helping offenders (remotely during C-19 constraints) to resolve their debt problems and gain skills in managing their money through their participation in our accredited training schemes.  You will support participants towards mainstream provision and employment.  Your success will be achieved through debt resolution and by supporting participants to access comprehensive financial support mechanisms as appropriate to individual circumstances and identified needs.

Where will I be working?

We have succeeded during the C-19 lockdown and restrictions by maintaining flexibility.  It is likely you will be a fully supported home worker or fully reimbursed when co-locating in partner organisations including probation offices and some prisons. To succeed, you will be provided with the necessary equipment and training so that you can operate in a safe and professional manner, regardless of the location. We have a commitment to delivering quality interventions which means we support your continuous professional development. You will also have access to online learning and career development platforms.

Person Specification

• Some experience of working with vulnerable adults, preferably relating to finance, debt and benefits
• Desire to work towards a higher debt advice qualification
• Be confident you would pass an enhanced DBS check
• An adept communicator with the ability to persuade, influence and listen to others
• Able to display strong motivational and organisational skills
• Attentive to detail with a strong focus on quality
• Competent in the use of all technology with excellent IT skills
• Be able to apply lateral thinking and problem-solving techniques to a range of often challenging situations

Key Tasks

• Work with a diverse caseload of participants, both remotely or in person, on a one-to-one and group basis, in either a community or custody setting
• To assist eligible project participants by liaising on their behalf with creditors, housing providers and Magistrate Courts 
• Support initial assessments to identify often complex financial barriers and assist the implementation of appropriate support plans to meet the financial needs of programme participants
• To utilise training products to facilitate improved financial and social inclusion skills
• To accurately maintain relevant documentation and IT systems and produce accurate and timely management information
• To adhere to quality processes and procedures
• Under the Health and Safety at Work Act 1974, each employee has a responsibility to Health and Safety and must also adhere to their responsibilities as laid out in the H&S Policy
• Any other related duties as required by the business