Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

Fixed Term Contract until 31st October 2021 - Full-time (35 hrs p/w)

Northwick Park Hospital, Harrow 

Ref code: SYV-201

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as a Senior Caseworker and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at Northwick Park Hospital. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be embedded into the hospital, providing support for those young people admitted to emergency departments right through to their discharge back into the community. You will have experience of working with ‘high risk,’ vulnerable young people, be part of a multidisciplinary team, and have a flexible, empathetic approach to your work. 

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role. 

What we are looking for:

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families 

• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation 

• Proven experience of working in a high intensity environment, with an ability to effectively manage your own wellbeing 

• Experience of engaging successfully with ‘challenging’ young people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 11pm, 11th June 2020

Interview date: 16th June (please note we are only able to interview on this date). Shortlisted candidates may be interviewed via video due to the current social distancing measures.

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

This acclaimed project between Providence Row and the Royal London Hospital prevents patients from being discharged from hospital back onto the streets. It also improves the health and wellbeing of homeless people in East London, leading to reduced instances of mental-ill health, poor physical health and substance misuse.

The Routes to Roots project was established in partnership with the London Borough of Tower Hamlets and the Hospital Pathways Team at the Royal London Hospital (RLH) in October 2013. The project supports vulnerable and often very unwell people to prevent them from being discharged back onto the streets at the end of their treatment.  Through advice and support from our dedicated and experienced team, people’s housing, financial and health situations are improved and their long -term prospects for recovery and a sustained life away from the streets is greatly enhanced. The project has been instrumental in reducing A&E and hospital readmissions for this group alongside sustainment of accommodation.

The team consists of a Senior Personal Adviser and two Personal Advisers and is based out of Providence Row Charity with client facing time spent in Royal London Hospital.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

With experience of working with persons facing the challenges of homelessness, and a strong understanding of how other factors such as rough sleeping and mental health issues affect their health and wellbeing, you will live out our values in your approach to your work.

You will have experience and/or understanding of supporting vulnerable clients into accommodation through statutory and non-statutory pathways. 

Victim Support Children and Young Peoples Service in London are looking for a Senior Service Delivery Manager to join the team, managing the South Area of London.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of this job is to lead a local area Children and Young People's team ensuring that young victims and witnesses of call crime including Serious Youth Violence (SYV) and Knife Crime receive the support they need at the right time and delivered in the way that is most effective for them. You will manage a team of Children and Young People (CYP) caseworkers and (SYV) Youth Advocates, supporting them to meet Victim Support's current and future contractual requirements as well as increasing take up of service and ensuring all young victims and witnesses get the support they deserve. You will also coach staff to enable them to provide both effective immediate and longer term support and advocacy to clients.

You will analyse performance information and use outcomes to identify and implement effective practice both in the CYP service and across any projects that you manage. You will also produce accurate and timely performance reports for internal use and high quality monitoring reports for commissioners.

You will be required to maintain effective relationships and formal partnerships across organisations and with key stakeholders promoting and developing the services of Victim Support in order to meet clients needs and win new business.

You will also be required to manage borough based projects, meeting with commissioners as required and ensuring quarterly and other reporting requirements are met.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

Hours: 35hrs/week

Contract type and term: 31st December 2021

This is a specialist post to support and advocate for women with no recourse to public funds experiencing male violence with a particular focus on enabling their resettlement, independent living and access to, and enforcement of, their rights.

We are looking for a highly organised and self-motivated woman who is passionate about supporting women to rebuild their lives and access their rights after male violence. You will have a can- do approach, be determined to prioritise women and be able to articulate your commitment to nia’s feminist approach with a particular understanding of how race and sex intersect in no recourse cases. Your values, attitudes and abilities are as important as your experience.

CV’s will not be accepted. 

Closing Date: 10am, 8 June 2020

Interview date:16 June 2020

nia’s service are run by women for women and therefore posts are restricted to women under the Equality Act 2010, Schedule 9 and part 1 section 7 (2) of the Sex Discrimination Act 1975 apply. An enhanced DBS (disclosure barring service) disclosure will be required for this role.

Rehabilitation of Offenders act 1974: this post is subject to the Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude your from this post but under the act we must have the details.

Full-time and part-time hours available (3 or 5 days per week)

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

A new opportunity has risen for a Housing Adviser/Caseworker to join our offices in Paddington. We are looking for an experienced and proactive individual, who will play an integral part in moving our organisation forward. We are seeking an individual who are looking for the next challenge in their career path, who is able to demonstrate in-depth housing advice knowledge and casework experience. The post holder will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth casework on the full range of housing issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an Expression of Interest form and a job description via our website.

If after submitting your application you have not heard from us by the stated assessment date, please assume you have not been successful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

Victim Support is recruiting for a full time Children & Young peoples caseworker to work across the South London area.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of the role is to deliver a specialist enhanced service to all young victims of crime across London with a focus on supporting young people affected by serious youth and gang related violence, as well as the delivery of the support to young victims of crime using appropriate service guidance and policy framework.

The main duties for this role are to develop and deliver innovative interventions to address the needs of children and young people who have been victims of crime. Applicants will be required to work closely with children and young people in the project to involve them in service design, delivery and evaluation, including coordination of local youth forum.

To be successful in the role, our children and young person's worker must have in depth knowledge, understanding and awareness of the current issues for children and young people experiencing crime, gangs culture and serious violence. It is a necessity that you have the ability to develop creative solution focused interventions with vulnerable children and young people. You should have the ability to negotiate, advocate and influence others. The successful candidate will have a proven track record of successfully delivering services for children and young people and successful youth engagement in a comparable role within a service-driven organisation, including knowledge of safeguarding issues relating to young people. You will need to ensure that all services are delivered within a strong safeguarding framework and that services are also delivered within a strong Equality and Diversity Framework

You will need to develop and manage local partnerships, to develop a consistent and joined up approach.

You will be required to use existing data capture systems to ensure appropriate data is gathered for reporting purposes and ensure reporting is timely.

The role does require travelling across South London.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

x1 Generalist Casework Supervisor 

x1 Debt Casework Supervisor 

Full-time and part-time hours available (3 or 5 days per week)

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

An opportunity has risen for two Casework Supervisors to join our offices in Paddington. We are looking for experienced and proactive individuals who will play an integral part in moving our organisation forward. We are seeking individuals who are looking for the next challenge in their career path, and who are able to demonstrate extensive generalist and/or debt advice and casework experience. The post holders will be responsible for ensuring required standards of advice are provided to ours service users. They will also play a key role in engaging with key stakeholders through attending meetings, delivering presentations and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice and casework on the full range of generalist or debt issues is essential, with the ability to share and contribute positively whilst having a flexible approach to service delivery.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket  loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service. To apply, please download an Expression of Interest Form and a job description via our website.

If after submitting your expression of interest form you have not heard from us by the stated assessment date, please assume you have not been successful on this occasion. Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

Case Worker

We are looking for a candidate who is passionate about working in the VAWG sector and has experience working with vulnerable women and girls who have or are experiencing domestic violence. This is an exciting opportunity to join a specialist Charity based in North London who aim to empower BMER women and improve the quality of their lives.

Responsibilities of the Case Worker include:

- Providing advocacy support for women who have experienced any form of domestic violence and are engaging with the criminal justice system

- Undertaking regular review risk and needs assessments

- Ensuring the safety of survivors and children by working within local safeguarding policies

- Supporting survivors through the criminal justice process from report to court

Candidates for the position of Case Worker will need:

- To be fluent in Turkish and English

- Experience supporting vulnerable women

- DBS issued within the last 12 months and / or registered to the update service

If you would like to discuss this vacancy further please apply ASAP!

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role

Do you want to work in a role where you can support people to rebuild their lives?

About the role

The Navigator Service (made up of two Senior Case Workers and a Navigator Co-ordinator) provides support to clients who are at risk of homelessness, who are needing support to sustain their tenancy, or to support clients find more suitable accommodation. In particular, the Navigator Services works with the local hostels to help clients move-on from supported accommodation into their own independent tenancies.

As a Senior Case Worker you will offer tailored support to each client covering a holistic range of areas including money management, substance misuse, housing options and mental health support. The Navigator Service aims to offer a flexible creative and personalised approach to clients which can mean that no two days are the same.

This role includes supporting clients across a number of St Mungo’s service and therefore requires travel.

What we’re looking for

We are looking for someone with experience of working with vulnerable and an understanding of the needs of and issues faced by homeless people.

This role would suit someone who is solution focused, proactive and passionate about supporting clients to rebuild their lives. The ideal candidate would be able to offer personalised support to each client whilst demonstrating resilience and patience.

To succeed in this role you would require the ability to network, build enabling relationships and work efficiently in a multi-agency context. You will also require knowledge of housing legislation, welfare benefits, assessment and reconnection issues, EEA national eligibility and entitlements and community care.

If this sounds like you please apply as we’d love to hear from you.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on Wednesday 3 June 2020

Interview and assessments on: Tuesday 16 or Wednesday 17 June 2020

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

About Migrants Organise

Migrants Organise is a platform where migrants and refugees organise for power, dignity and justice. We work across the UK to bring community organisations, individuals, and institutions together on a common platform to act with, not for, migrants and refugees. We aim to make our communities stronger, more powerful and create spaces for us to speak out on issues affecting migrants and refugees, from isolation, discrimination, immigration policy, structural racism and more.

Community Programme

The Community provides practical support, advocacy and training for refugees and migrants. Our holistic approach includes advice services, group-work and mentoring with a particular focus on supporting vulnerable refugees and migrants. 

We are currently supporting about 330 individuals through the Community Programme. We provide casework support to vulnerable refugees and migrants including advice on housing, welfare benefits, community care, education, asylum support and employment. We also work with an immigration barrister who provides fortnightly immigration advice sessions to our members.

We are looking for someone with experience of working with refugees or other vulnerable groups, and a strong commitment to equality, human rights and justice . A sound understanding of mental health problems – be that through personal experience, or previous job role – is highly desirable.

This post is full-time  (35 hours weekly). We are open to appointing two part-time staff members. We would ideally like the adviser to start on 3rd July 2020. 

This post is open to women only (Equality Act 2010 Work Occupational Requirement Exception, Schedule 9 Paragraph 1). This is because the role provides support to female members, many of whom experienced gender based violence and have sensitive health issues. 

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people, education and campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies. 

To apply, please submit your CV and covering letter.  Applications without a covering letter will not be considered. 

Overall purpose of role:  

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.

• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.

• To provide support and guidance to volunteers where necessary.

• To support the Stalking Support Team Leader and Helpline Manager where required. 

Stalking Advocates will have the opportunity to be considered to participate in intensive training on trauma-informed advocacy support as a prerequisite for developing into a new role as a Specialist Stalking Psychological Advocate. Selection for this training programme is expected to take place mid-2020 and will be open to people who have had no previous experience of therapy but who are open to doing personal work in a group setting. 

JOB DESCRIPTION

Duties and responsibilities:  

Service Delivery  

1. To respond as quickly and efficiently as possible to requests for help, which may be received via email or telephone, giving appropriate guidance to victims of stalking

2. To deliver robust risk assessment and safety planning for clients, along with advice and information regarding stalking legislation

3. To manage a caseload and provide expert advocacy support to victims of stalking - including carrying out initial assessments, risk assessments, devising support plans and liaising with appropriate agencies

4. To deliver client work which adheres to high service standards, ensuring compliance with all policies and procedures

5. To keep and maintain accurate and confidential records of all work undertaken

6. To identify and maintain appropriate boundaries for all enquiries and recognise when and where to signpost enquirers for further help/information as appropriate.

7. To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.

8. To support the training of sessional staff and helpline volunteers as required 

9. To assist volunteers with complex helpline enquiries as required 

Other  

1. To attend supervision meetings and appraisals.

2. To attend case management and training sessions for staff and actively contribute to these meetings.

3. To attend and participate in team meetings and strategic away days.

4. To deliver training on stalking and/or personal safety as required.

5. To undertake any other appropriate duties as requested by the Helpline Manager or Stalking Support Team Leader.

6. To work at all times within the policies and procedures of Suzy Lamplugh Trust. 

Solace Women’s Aid exists to end the harm done through Violence Against Women and Girls. Our aim is to work to prevent violence and abuse as well as providing services to meet the needs of survivors particularly women and girls. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

About the Service

Barnet SASS provides support to survivors  in the London Borough people experiencing domestic abuse in the London borough of Barnet. Barnet Solace Advocacy and Support Service (SASS) is a team made up of IDVAs, a caseworker and a duty worker. We work with all levels of risk and work closely with our partner agencies to ensure survivors of domestic abuse receive a good standard of service.

About the Role

We are looking for an experienced duty and assessment worker to join our team. The successful candidate will act as the first point of contact for Barnet SASS, providing support and advice to survivors of domestic and sexual violence, managing incoming calls and processing referrals.

About You

You will need a passion for working with victim/survivors and a thorough understanding of domestic abuse and its impact on women and their children, as well as experience of providing emotional support and initial advice to survivors.

You will have the skills to provide effective crisis intervention, carry out initial assessment of needs and allocate the case to an IDVA for ongoing support.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Options 4 Change is a charity working with families, children and young people who are often deprived, dis-empowered and disengaged.

Lambeth is a very challenging area for children and young people to thrive in. Communities across the borough are affected by youth violence, gangs, school exclusions and numerous social welfare issues.

Our primary services are delivered by our advocates and caseworkers to tackle issues and needs involving: Education; Homelessness; Non-Advisory Immigration and Destitution support; Social Welfare and Well being; and Personal development.

We're looking for an organised and enthusiastic person who is diligent and able to work as part of a team. You must be able to use Microsoft Word and Excel and have excellent written and verbal communication skills.

You will lead a team of 3 Education Workers and assist in the development of strategies to influence multi-agency work. Provide support to initiate and undertake core assessments, identify and apply for additional resources to co-ordinate a range of support packages as necessary for pupils at risk of school exclusion or academic under-achievement.

The hours are 21 per week and the contract is one year fixed term.

Please read the Job Description and specification attached, which will be used for short-listing. You will need to add a covering letter to your CV addressing the criteria in the Job description and specification.

Job Description

The post holder will be responsible for the following:

Community and Event Fundraising Support
• Act as Glass Door’s first point of contact for all community and event inquiries.
• Build and maintain relationships with community and event fundraisers, ensuring they are supported before, during and after their events.
• Register supporters and coordinate the sending of welcome packs, merchandise and thank you letters.
• Support on certain community fundraising, cultivation and stewardship events, including the annual Sleep Out and the annual supporter drinks reception.
• Draft copy for, update and create community and event fundraising pages on the Glass Door website and promotional emails which can be sent through the Glass Door mailing platform.
• Support with identifying new prospective community supporters and assist with the development and fulfilment of targeted approaches.

Work closely with theCommunications team to:
• Encourage fundraisers to share their fundraising stories for inclusion on social media and our website.
• Plan and deliver any marketing, press and social media requirements for events.
• Develop and implement the new Community Champions scheme.

Other Fundraising Support
• Assist the Fundraising Managers in the delivery of electronic and postal direct marketing appeals.
• Assist the Fundraising Managers in the development of an in memoriam and legacy giving scheme.
• Manage the process for monitoring, thanking and recognising donations in kind, working with colleagues across the organisation.

Fundraising Administration
• Manage the processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in Donorflex database, banking cash, setting up Direct Debits, receiving in-kind donations and acknowledging/thanking donors via email or post.
• Create and update donor records on Donorflex, ensuring records are kept up to date, accurate and consistent at all times.
• Stay well informed of existing and new fundraising legislation and guidance from the Institute of Fundraising, ensure this is regularly communicated to the wider Fundraising team.
• Ensure all charity fundraising activity (including "in aid of" events) is compliant with relevant charity and statutory legislation and recognised code of practice.
Other
• Support the Fundraising Managers through conducting research into prospective corporate, individual and trust/foundation donors.
• Work alongside the Data Manager to develop and use the functions of the CRM system (Donorflex).

Person Specification

Essential
Personal Qualities
• Enthusiastic, engaging manner, with the confidence to talk to fundraisers and supporters.
• Empathetic attitude towards homeless and vulnerably-housed people.
• A confident self-starter who will hit the ground running.
• A team worker with an open, collaborative style and a practical, “can-do” approach.
• Commitment to our values of being welcoming; being open to all, without prejudice; compassionate; believing individuals can turn their lives around; and knowing we can have a bigger impact when we work together.
• Commitment to and understanding of the issues relating to equality of opportunity and the ability to implement change in this area.
• Ability to adhere to and implement Health & Safety, HR and operational policies.
• Willing to travel around London for occasional meetings and events including some evenings and weekends.
 

Qualifications and Experience
• Educated to degree level.
• Experience of using a fundraising database to segment and select data, produce reports and analyse information.
• Understanding and demonstrable experience of the use of social media, JustGiving and other online fundraising tools and platforms
• Experience of basic copywriting to produce fundraising letters.
 

Knowledge, Skills, Abilities
• Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous donor records and administration systems, in line with agreed protocols.
• Excellent organisational skills with strong attention to detail, especially record-keeping and electronic filing.
• Strong written English and numeracy skills.
• Good interpersonal and verbal communication skills, professional telephone manner.
• Able to forward plan and schedule workflows.
• Able to relate to and work with people from a range of backgrounds.
• Excellent time management skills; able to work proactively unsupervised and use own initiative.

Desirable
• Experience using Donorflex, Mailchimp and Eventbrite (or similar).
• Experience of assisting with fundraising and community events.
• Experience of working alongside and managing volunteers.
• Experience of managing community relationships such as schools, churches or challenge events.
• Understanding of data protection requirements including GDPR and the Fundraising Regulator’s Code of Fundraising Practice
• Fundraising qualification.
• Driving licence.