We are seeking a passionate, committed, experienced manager to take on a lead role in service delivery in a high performing, busy, borough-wide substance misuse treatment service.

ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures. The service helps people break a cycle of addiction to substances such as heroin, cocaine, and new psychoactive substance as well as long term alcohol addiction. Many people turn to drink or drugs as a way of dealing with negative feelings, such as depression, stress, trauma or anxiety.

We work with people at any stage of their alcohol or drug difficulties to provide a single point of access to assessment and treatment for problems.

We recognise the importance of providing treatment for both the substance misuse problem, as well as any associated emotional and mental health issues.

The Service Manager role will form part of the local management team, and work directly with the CNWL Sector Manager and other colleagues in Hounslow. The Service Manager takes the lead on the Phoenix Futures elements of the contract, including developing and reviewing service plans for adults and young people. 

This is an exciting time to join Phoenix Futures when developments in the Public Health arena and Criminal Justice environment, we feel, bring many positive opportunities to extend our offer in local communities.

What we offer

• • Training opportunities and career development 
  • Opportunity to access potential yearly salary increments subject to appraisal up to £37,231
  • Employee Benefits and Reward Scheme
  • Benefits including season ticket loan, pension scheme and life assurance
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
  • Access to a 24/7 Employee Assistance programme including telephone and online access

Interviews provisionally Monday 30th May

Right to Succeed is a fast-growing national charity, working to deliver place-based and educational change in the most disadvantaged communities. Together, alongside their local and national partners, Right to Succeed delivers coordinated, impactful programmes aimed at improving outcomes for vulnerable children and young people, their families and wider communities. 

We are looking for an Impact Communications Manager to improve how Right to Succeed monitors and communicates the impact our programmes achieve and the value we bring to communities. This is an unusual role, which sits in the External Communications team and works closely with the Data and Insights team.

The ideal candidate will be able to understand complex concepts and communicate them clearly to a variety of specialist and non-specialist audiences.  They will have a passion for communicating positive stories. This is a fixed-term role to deliver a two-part project: reviewing our existing programmes to identify and evidence impact, and developing processes that enable us to build this into future programmes.

To apply for this position, please send a CV and supporting statement to apply via our advert on CharityJob by midnight on Monday 6th June 2022. Please note, we are scheduling interviews as applications are received, therefore an early application is recommended.

Your supporting statement must not exceed 2 pages and should cover your motivation for applying for the role and how your skills and experience meet the essential criteria outlined in the Person Specification. 

We are looking for a talented, passionate and ambitious staff team to join SIG Penrose’s Criminal Justice division for the mobilisation and delivery of a flagship new service.

We will be opening a new residential service supporting men assessed as high-risk and/or with complex needs to resettle back into the community following release from prison. Working closely in partnership with The Probation Service (TPS), the service will offer intensive levels of support and supervision to provide a vital bridge between prison and the community, reduce reoffending and protect the public.

Staffed 24 hours per day, the service will be rooted in the principles of psychologically-informed and enabling environments; providing a safe, supported space for residents to be engaged, encouraged, constructively challenged, motivated and supported towards lasting change. It will be a hive of meaningful activity with our team and partner agencies delivering a comprehensive range of interventions, both 1-1 and groups, addressing the underlying causes of offending behaviour.

We will adopt a strength-based approach, recognising that everyone has the capacity to change with the right support around them; developing our residents’ skills, self-confidence and resilience to prepare them for living independently.

Due to the history of the client group, robust risk management and strong partnership working protocols will be essential. Our team will work very closely with TPS Probation Practitioners and other key community agencies to keep residents, staff and the public safe. When necessary we will need to support formal enforcement proceedings, including recalls to prison.

We’re recruiting to a range of roles, but common to everyone in the team will be a passion for working with people with experience of the criminal justice system and other marginalised groups and a belief that everyone can turn their life around regardless of past or present circumstances.

The Deputy Service Manager (Nights) will:

• Provide leadership and managerial oversight of the service, ensuring it delivers the highest possible standards of support and risk management
• Support the mobilisation, implementation and quality assurance of the service
• Work with the Service Manage to develop and embed a coaching environment that supports all staff to fulfil their potential, ensuring all staff receive adequate training and supervision
• Line management of up to 10 direct reports, including 6-weekly supervisions, annual appraisal and mid-year review
• Support robust monitoring, reporting and security arrangements to ensure the service is safe 24-hours per day and complies with HMPPS security regulations
• Ensure the service is always adequately staffed and offers a comprehensive programme of meaningful activities and interventions for residents
• Work towards and achieve Enabling Environments accreditation and ensure the service provides an asset-based approach to resettlement that challenges the stigma our residents face
• Support Health and Safety on the premises, working closely with our Housing and Maintenance team and HMPPS

Experience Required:

• Direct experience of working with vulnerable adults, ideally in a criminal justice setting
• Experience of managing staff in a justice or social care setting
• Good understanding of the principles of staff development and management, e.g., supervision, appraisal & training
• Thorough understanding of risk management, ideally within a criminal justice lens
• Proven ability to provide clear leadership and management to a team
• Excellent communication skills both written and oral, including report writing and presentations
• Proficient ICT skills, including use of Word, Excel and PowerPoint; and ability to learn new software packages and case management systems quickly
• Autonomous and able to take initiative and make informed decisions under pressure

If you think you have the passion, creativity and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

Due to the urgency of the role, we reserve the right to bring the closing date forward, therefore encourage you to submit your application as soon as possible.

Overview of the role

Our long term vision is for cervical cancer to be eradicated and until then that no woman that is diagnosed goes without the support she needs. The charity has set out an ambitious five year vision, and this will require significant growth in income to allow us to significantly extend our information and support programmes.

The Trusts and Statutory Manager will build on recent success; manage the overall growth of trusts, foundations and statutory funding in order to help Jo’s Cervical Cancer Trust secure the income needed to achieve sustainable growth. There will be an increased focus on the Statutory income stream over the coming years. The post holder will be responsible for working with teams across the organization to develop new projects and evaluating existing projects.

You will be building relationships with funders, writing applications, networking and providing first class stewardship to a range of funders. You will need a track record of raising significant funds from trusts, have excellent communication skills and an ability to assess impact, costs and added value.

This post requires someone who has extensive experience in generating income from Trust/ Statutory funders. This role is integral to the development of the charity and so is a fantastic opportunity for an experienced, resourceful, ambitious and hardworking individual.

Overall purpose of the role

To develop and implement a strategy to grow sustainable income from trust, foundation and statutory funders. This includes identifying, researching and cultivating new sources of income whilst also developing and maintaining strong relationships with current donors.

Key tasks and responsibilities

• Developing and implementing a strategy for maximising income from Trusts, Foundation and Statutory funders
• Being the key contact for all Trust, Foundation and Statutory fundraising activities
• Research and qualify a robust pipeline of potential funders in order to achieve sustainable growth, ensuring that prospects are matched to projects appropriately; with a particular focus on securing multi-year /  high value (£50k+) grants, as well as increasing our pipeline of medium size funders
• Work alongside the Head of Fundraising and the Chief Executive to develop and manage key supporter relationships, sharing information and leads; build new donor relationships and maintain current relationships through appropriate means e.g. reporting, meetings, networking and communications.
• Plan and deliver an application and reporting calendar for funders of all sizes; implementing bespoke approaches, cultivation and stewardship in order to maximize income and engagement
• Develop effective working relationships with senior management, trustees and senior level volunteers in order to maximise their contribution to the success of the trusts and statutory programme
• Work with colleagues across the organisation to develop a range of projects (for core and new work) into fundable and compelling applications ensuring they meet funder requirements and are backed up with clear and detailed budgets.

• Establish processes with delivery colleagues to monitor and evaluate activity and ensure funder reports are delivered within deadlines, and in line with grant and funder requirements
• Research and monitor new developments/funding opportunities, and sector trends

• Monitor and report against operational plans, income and expenditure budgets and other KPIs to ensure objectives are achieved and exceeded; proposing plans for remedial action if income and expenditure projections are not on track
• Ensure that all funds received are accurately allocated as unrestricted or restricted grants
• Take responsibility for ensuring that full records of all Trusts, Foundations and Statutory activity (including research, asks, mailings, updates, communications and income), are maintained on the charity’s database and other internal systems
• Work alongside the Head of Fundraising to contribute to overall fundraising strategy. Support and contribute to cross-team projects, leading on projects as required
• To attend and contribute to team meetings and work closely with colleagues in order to understand their funding needs.
• Where appropriate represent the charity at external events
• Occasionally be asked to work outside of office hours or travel outside of London

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked from time to time to take on other responsibilities as reasonably requested by their manager

12 Month contract covering maternity leave 

The role

Join Breast Cancer Now’s Regional Community Fundraising Team and be part of something extraordinary.

Our team is special. We are passionate, close-knit and completely committed to providing a fantastic supporter experience to fundraisers who say they feel like family. In this team, you’ll create and nurture long-term relationships from a range of community supporters which includes, Community Fundraising Volunteer groups and individuals, local corporate partners, including ASDA and clubs and societies. You’ll also have the chance to work on Ride Now, well loved by participants and the team alike, this is our annual community bike ride which engages local companies.  

About you

Passionate about the difference your hard work can make, you’ll be dedicated and enthusiastic about working in the charity sector.

Your love for building deep and long-lasting relationships with supporters will shine through and you’ll thrive on being out and about meeting your fundraisers, assuring them of their value and impact and seeking new opportunities in which you’ll be able to spot and create through excellent exploration, by influencing and gaining commitment. 

Your previous experience might be in community and events or another area of fundraising and you’ll be looking to make the next move in your career to gain experience and exposure in community and relationship fundraising.

If this sounds like you, we’d love to hear from you!

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

This role is primarily based in our Glasgow office. However, in line with our hybrid working practice, full-time staff members may choose to work up to three days per week from home. Should you have any queries with regards to this please email us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Monday 23 May 2022 at 9.00am

Interview date Week commencing 6 June 2022

At Electricity North West, we continue to change and adapt to our customers needs. We are committed to building our teams to represent the local communities we serve.

It’s essential to us that we understand what our customers and communities need to thrive in our region. Creating the support and interventions to facilitate this has never been more important than it is today, and it is as big on our agenda as our drive the net zero.

The growth of our ambition in customer and community engagement has led to an exciting opportunity for a Welfare Partnerships and Community Manager to join our Customer Management team.

Our role

This is a key role in actively managing and engaging internal and external stakeholders to achieve increased awareness of Electricity North West and the service and extended support we provide to our customers.

You will collaborate with external partners and internal service delivery teams to ensure that processes are developed with vulnerability in mind to deliver the best customer journey. You will raise awareness of what vulnerability is and how it impacts our consumers and look for continual improvement in the support and service offerings available to customers. A strong influencer, you will be skilled in contract management of all partnership schemes to ensure that we deliver what every customer within our communities need, so that they are not left vulnerable during a loss of electricity now or in the future.

This role demands you to manage your own diary to create sustainable and winning relationships. With an expectation that you will be out and about in our region, you will be working from various locations including your own home, with a 20% presence in your base location.

Role accountabilities:

• Manage the performance to deliver business plan commitment targets set through effective budget and partnership management and ensure delivery to maximise social return on investment made (SROI)
• As the vulnerable customer expert, you will engage with all directorates to they ensure they understand vulnerability and its impact how it effects the needs of our customers and communities. Ensuring working practices & procedures have been developed with Vulnerability in mind and are BS18477 compliant for all channels incorporating training, videos, eLearning, team briefs and events 
• Create and deliver a vulnerable customer engagement strategy to ensure that the internal and external message is effectively delivered to promote what we do for our customers 
• To embed a continuous improvement culture, which delivers on insights from data, partners / 3rd parties that enhances customer satisfaction and the vulnerable customer journey prioritised by the most vulnerable segments in our region
• Support the Welfare and Customer Excellence Manager in the management and delivery of the Ofgem submission requirements through provision of data, reports, engagement activities, training and lessons learnt, associated to our vulnerable customers
• Continually review and manage the external partnerships in line with the vulnerable consumer strategy, to delivering SROI. Catering for current and future vulnerabilities using trends, forecasts and social economic pressures to ensure our vulnerable customer support is responsive and appropriate  

What we are looking for:

• A self starter, with initiative and high resilience
• Excellent Communication and Influencing Skills
• Extensive experience and awareness of causes and impacts of vulnerability
• Demonstrable experience of implementing and embedding initiatives successfully
• A personable, confident charismatic leader, able to sell a compelling story
• Proven ability to confidently challenge and influence at senior leader level 
• Proven skills in stakeholder engagement, contractor management and negotiation
• Continuous improvement and customer journey experience  
• Budget management experience 
• Full office 365 competence
• Experience of working in third sector or charity organisations would be advantageous

What we'll offer you: 

The chance to join a great team where engagement, support and team working is key.

A competitive salary, a colleague bonus scheme, a market leading contribution pension scheme, private health care, minimum of 25 days annual leave plus bank holidays rising to a maximum of 30 days, company car or cash allowance plus a variety of flexible benefits including buying and selling holidays and the opportunity for career development.

We have a terrific opportunity for an experienced PR professional to join the Public Affairs and Policy Team. This is a unique opportunity and based on your experience offers the flexibility of a choice of working arrangements.

Humanists UK punches significantly above its weight in terms of media coverage. In recent years we’ve achieved substantial coverage on a wide variety of topics. This extends occasionally to frontpage broadsheet coverage, to segments on Today and primetime BBC News, and, more regularly, to a big splash across the papers.

Does it appeal to you to work somewhere where you really care about the issues you’re focused on?

Perhaps you like working somewhere where those issues are themselves diverse – everything from key human rights campaigns to human interest, service-focused stories?

Or maybe you simply like being able to generate regular coverage in national publications. If any of these are true, then we might be the right place for you?

What you’ll be doing

• Monitoring coverage around issues engaging the interests of Humanists UK.
• Making sure Humanists UK responds to relevant news, at speed if necessary, including through letters to editors, press releases, opinion pieces, and contacting individual journalists or correspondents.
• Proactively generate stories across all relevant areas of Humanists UK work, from policy areas to community services, including features and human interest stories. This includes writing and distributing press releases and website news items as required.
• Build, maintain, and develop Humanists UK’s relationships with relevant journalists and other media professionals including sectoral media relating to Humanists UK’s policy areas and its community services, e.g. education and health.
• Work with the Communications and Development team on coordinated campaigns across Humanists UK’s channels.

Who we’re looking for:

• Excellent writing skills and be a confident speaker.
• Experience placing stories for the causes you work for and working at speed to react to events with timely responses.
• Experience in developing messaging and excellent organisational skills.
• A good team player able to liaise with other members of staff and commitment to the campaigning aims of Humanists UK.

More detailed information can be found in the Press Manager application pack. And, if you want to apply please complete the application form and return it to HR.

Applications close at 09:00 on Tuesday 7 June. If you want to discuss the role prior to applying please email the recruiting manager Richy Thompson, details are in the applicatin pack downloadable from this website. Please do not email applications here. Please note we do not accept CV’s or cover letters as these will not be read.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

​

HARP is Southend-on-Sea’s leading homelessness charity. On average we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately live independently in the community.

​

An exciting opportunity has arisen for an experienced Charity Shops Manager. You will be responsible for assisting the Head of Charity Shops by overseeing the day to day management of three charity shops in the Southend area. You will have the enthusiasm, energy and 'can do' approach that will ensure you meet and exceed sales and profit targets for the shops. Line Managing the existing team of Charity Shop Team Members, you will foster an excellent team spirit to ensure our network of shops thrives.  

The ideal candidate will have:

• Experience of working or volunteering in a fast-paced retail or customer service environment, and experience of successfully growing a small business or a department within a larger business.

• Experience in line-managing staff members, including conducting regular team meetings, one to one supervision and performance reviews.

• A positive, friendly, enthusiastic attitude, with excellent customer service and communication skills, and the confidence to chair team meetings, address issues and bring about change to improve the Shops.
   

Closing date: Tuesday 31st May 2022 (noon)

Shortlisting: Monday 6th June 2022

Interview date: Monday 20th June 2022​

HARP will provide you with support and training to carry out your role effectively, and develop your career. Our benefits package includes 25 days’ annual leave, plus Bank Holidays, a contributory pension scheme through The People’s Pension and a Death in Service Benefit. HARP will make a contribution to the pension and you will be required to make a contribution.

Applications should be completed on our website, clicking on the tab “Work with HARP” and then “Careers”.

We are The Ruth Strauss Foundation - Supporting families facing the death of a parent & driving the need for more research into non-smoking lung cancers.

Job Purpose

We are recruiting for a creative, highly motivated and strategically minded Marketing Manager to join our growing MarComms team, with a focus on fundraising and digital marketing.

The objective of this role is to help the charity to develop and deliver existing and new (digital) marketing content & campaigns to raise awareness of RSF, grow our supporter base, increase engagement, and ultimately drive revenue generation/income so we can continue to fund our cause.

We are looking for a confident and driven marketeer with the ability to harness the power of marketing, create content, build campaigns, optimise our channels of engagement.

Role Profile and Key Responsibilitie

The role will significantly raise the profile of the organisation to supporters, customers, communities, major donors and industry. The Marketing Manager will take responsibility for all fundraising marketing activity, including various strategies and projects as needed. They will work with the Management Team to implement and develop marketing plans, including promotional/information materials for all fundraisers and events, email marketing via newsletter and promotional mailings. They will work closely with the Digital Exec to roll out social media and Google SEO campaigns, and support on database management.

The candidate should have extensive experience in all aspects of mainstream marketing/media. Excellent written and verbal communications skills coupled with highly developed interpersonal skills. Must be flexible and open to changing priorities and managing multiple tasks simultaneously within compressed periods and proven ability to oversee all marketing activities.

Some of these roles include:

• Development of consistent branding, fundraising and communication materials for a diverse range of audiences including beneficiaries, charity supporters and key stakeholders
• Develop content & write copy for diverse marketing distributions (ads, brochures, press releases, direct marketing and website material,  case-related products, charity partnerships etc.)
• Develop and manage paid SEO promotion to drive traffic and maximise the number and value of individual and regular donations made online.
• Support Fundraising team in developing and implementing ideas for growing (virtual) fundraising activity and community participation.
• Manage budgets for each (digital) campaign and analyse campaign performance to evaluate (digital) fundraising activity.
• Ensure all digital fundraising complies with Charity and Data Protection Regulation legislation including but not limited to, Institute of Fundraising, Charity Digital Code, Fundraising Regulator and Charity Commission Guidelines

Some of what we are looking for:

In addition to someone who can embody the spirit of the RSF, you should also have the following skills and experience:

• Proven experience in a marketing role, ideally within marketing in the charity industry
• Excellent communication and people skills
• Experience in developing and executing CRM strategies to analyse and grow relationships
• Expertise in developing and executing digital campaigns (social media, SEO, Google Ad Grants)
• Excellent understanding of marketing and web analytics tools & techniques for reporting / to measure campaign impact & ROI
• Excellent written grammar
• Competence in Adobe Photoshop, InDesign & Illustrator
• High level of IT literacy

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds, and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

A full job description is below.

The Data Manager will lead on data selections, data segmentation, marketing analysis and how insights support the charity’s work. The post holder will ensure our processes and procedures for data management and storage are robust and in line with GDPR and other quality standards.

The Encephalitis Society (www.encephalitis.info) is the only resource dedicated to supporting those affected by encephalitis (inflammation of the brain). The Charity is based in the gorgeous market town of Malton, twixt York and Scarborough. Our offices are a 2-minute walk from the railway station which makes commuting a breeze. Currently, we are working under a hybrid arrangement post-pandemic where we split our time between home and office base. This job is also available for remote working.

KEY OBJECTIVES AND SPECIFIC AREAS OF RESPONSIBILITY
 

Donorfy and Beacon/Website

• To maintain and manage our CRM systems ensuring robust and up to date data that meets our needs.
• Provide database training.
• Work with colleagues to develop reporting tools to provide key information to fulfil their roles.
• Ensure data hygiene by preparing and running appropriate data checks on a regular basis.
• Co-developing and delivering strategy for websites with colleagues, including the long-term roadmap to develop the website and CRM platforms.

Data Insight and Impact Reporting

• Use analysis systems (e.g. google analytics, YouTube analytics, website reports) to measure the impact of our campaigns and services.
• Work with colleagues to collect KPI information and collate for monthly, quarterly and annual reporting.
• Develop and implement evaluation frameworks.
• Innovate new ways of collecting data to inform our work.
• Work with colleagues to use data to help us reach new audiences especially those that are hard to reach.

Data Protection

• Ensure all data collection follows our GDPR and data protection policies.
• Work with the Data Protection Officer to horizon scan new digital solutions to protect our data.

Schools Fundraising Manager

£37,231 - £39,668pa

Fixed term maternity cover contract - 12 months

Location: Our offices are in London, and we are a hybrid working organisation

This is an exciting opportunity to further realise the potential of a well-loved brand to generate awareness and raise money for great causes in the UK and Overseas. The Schools Fundraising Manager is responsible for developing and implementing the schools and nurseries fundraising strategy for Red Nose Day and other year-round activity, with a view to maximising income from these campaigns.

Key responsibilities:

• Lead on school and nursery fundraising, working with the data and audience resource to identify key fundraiser insights, using these to influence strategy and plans.
• Work with Schools and Community FR lead to develop strategies that meet annual fundraising targets and KPIs, and develop business cases to secure budget and resource.
• Collaborate with marketing team to identify marketing plans to maximise school and nursery acquisition and retention.
• Lead on the development of impactful multi-channel stewardship plans, that deliver audience conversion and maximise income generated.
• Oversee the delivery of all materials, products, ideas and propositions that will inspire and maximise fundraising
• Recruit and manage partnerships with school/nursery chains and educational partners, writing pitches to secure partnerships and managing partners to maximise income generated.
• Brief and manage creative resource and educational consultants to develop engaging content and resources that support fundraising activity and improve understanding of Comic Relief’s goals and campaigns.
• Monitor and report on expenditure, income and KPIs, working closely with data teams to identify trends and insight, and to proactively suggest new forms of engagement.
• Provide expert fundraising/education input across the organisation to actively shape schools fundraising propositions and ensure opportunities are maximised.
• Recruit and line manage campaign support staff as required

Essential skills and competencies:

• Experience of developing and project managing a fundraising or engagement programme(s) for UK schools and nurseries
• Knowledge of the current UK schools learning landscape and curriculum
• Strong attention to detail – to produce work, which is consistently accurate, and which fits the purpose for which it was intended
• Excellent communication skills – written and verbal
• A proactive, positive individual with a “can do” attitude

Desirable skills and competencies:

• Experience of working with young people in a school or youth provision setting
• Experience of developing collaborative relationships with external partners

Perks and benefits

• Flexible working hours
• Work from home option
• Wellness programs
• Employee Assistance Programme
• Enhanced maternity and paternity leave
• Paid emergency leave
• Sabbatical Opportunities
• Professional development
• Mentoring/coaching
• Paid volunteer days
• Payroll giving
• Team social events
• Extracurricular clubs
• Cycle to work scheme

To apply please visit our website and apply online.

Closing: 11:00pm, 30th May 2022 BST

Inclusivity at Comic Relief

We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That’s regardless of your gender, ethnicity, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to:

• Be valued for being yourself
• Do your best work, and be supported to break down barriers so you can succeed
• Be heard, respected, and treated as an equal, whatever your level, experience or background
• Be part of a team that is committed to making this happen – with our colleagues, partners, and contributors.

Comic Relief is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm.

THE ROLE

The Community Connectors will support individuals to connect within neighbourhoods, and use local assets to self-organise.

Who you will support 

The post-holder will work closely with individuals with serious mental illness (SMI) and/or personality disorders (PD), developing an understanding of complexity in order to provide the most appropriate support. Some of the service users you will work with will have been supported by community mental health recovery teams, seen in outpatients and are not care co-ordinated, so could be better supported by their local neighbourhood team. Other service users will be on primary care SMI registers and likely to benefit from additional support, but do not meet the thresholds for traditional secondary care. Other people might not be known to our services currently, and could benefit from the more personalised, local, holistic offer you will be developing.

Your approach 

The ethos of this work will be recovery focused, move away from a traditional referral model, blur the boundaries between primary and secondary care, explore needs through complexity (rather than diagnosis), focus on a person’s strengths and assets, and focus on the wider determinants of health and wellbeing. This approach is as important as your experience and expertise. You will develop a strengths based biopsychosocial assessment, and supportive approach, and work with colleagues and local people to develop the MDT approach in its infancy.

Although not exhaustive, below is a list of the skills and responsibilities that may be required:

Individual Support 

• Strong interpersonal and communication skills. It is important that you listen to service users and carers to find out what is important to them, and that you build open, supportive and trusting relationships.
• A strong sense of what factors influence health and wellbeing. 
• The ability to assist service users in setting goals and making changes that are meaningful to them.
• You will conduct regular innovative and engaging sessions (currently with individuals, over the phone) in order to work towards support plan goals.
• You will ensure ongoing assessment and management of risks within an attitude of 'positive risk taking'. 
• You will give people time to tell their stories and focus on ‘what matters to me’, build trust, providing non-judgemental support, respecting diversity and lifestyle choices. 
• You will use health coaching and motivational interviewing techniques, identify barriers to people accessing services, and work with service users to overcome these. You will support people to identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, employment circumstances and unemployment, loneliness, isolation and caring responsibilities. 
• Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

Community Development 

• You will act as the ‘glue’, linking people in with experts and local assets, and undertaking support work in partnership with external stakeholders to complement their interventions.
• You will stay up to date with the constantly developing environment, local offer, and national policies, during the Covid-19 pandemic. Significant experience in local statutory and/or voluntary sector services.
• You will have a deep knowledge of City & Hackney (or a specific local area or demographic), what is available locally and how to signpost and support people (network creation, mapping). 
• You will develop productive relationships with local partner organisations to improve service outcomes, and involve service users and carers in the design, development and delivery of the service. 
• You will need to triage referrals and signpost to specialist support quickly where necessary, and deal with general queries to contribute to the overall smooth running of the neighbourhood team.
• Where appropriate, introduce people to community groups, activities and statutory services, ensuring they are comfortable.  Follow up to ensure they are happy, able to engage, included and receiving good support. 
• Where appropriate you will connect people to each other through shared common interests and the need for mutual support. 
• You will have the ability and drive to build networks with local community resources such as activities and services that may have an impact on health and wellbeing, and support individuals to access these. To be proactive in encouraging self-referrals, and connecting with all local communities. 
• You will work in partnership with existing community navigation roles in City & Hackney.

Project Management 

• You will monitor and record outcomes of all those accessing the service through the use of recognised assessment tools and outcome measures. With the wider team, you will gather and collate statistical and other information and data as required, reporting on activity and outcomes and ensuring effective qualitative and quantitative monitoring and evaluation of the services.
• You will help to develop and adapt this role as the societal circumstances we are operating under change.

General 

• You will reflect on practice and participate in team meetings, practice development forums and peer supervision. You will identify own training and development needs in conjunction with your Line Manager and participate in training opportunities. 
• You will develop an awareness of local and national developments and best practice in this area of work and to attend relevant conferences, meetings and training events as required. 
• You will adhere to organisational policies and procedures relating to risk and personal safety. You will refer all safeguarding issues in line with local policy.
• You will manage volunteers and other team members as required. 
• You will identify issues relating to systemic challenges and disconnects, and report these to the Programme Manager, developing an eye for service improvement opportunities.

PERSON SPECIFICATION

As a community connector, you will become a local expert, gathering and sharing information about local opportunities, activities, and support, bringing people together and supporting them to remain confident and independent in their everyday lives.

We are looking for community connectors with experience supporting with people with their mental health, with significant experience in statutory and/or voluntary sector services, knowledge of City & Hackney (or a specific local area or demographic), and strong interpersonal skills.

Skills and experience:  

Person Centred 

• Enjoys social interaction and the company of others. 
• Exudes a warm friendly presence and open behaviour. Is approachable and open-minded.
• Prefers working as part of a group or team. 
• Has a practical and logical mind. 
• Well organised and knows how to prioritise tasks. Able to plan own workload.
• Thrives on change and enjoys dynamic diverse environments.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Experience of supporting people, families and care in a related role (including unpaid work). 
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.

Community Development 

• Commitment to reducing health inequalities and proactively working to reach people from all communities. 
• Able to work from an asset-based approach, building on existing community and personal assets. 
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders. 
• Ability to identify risk and assess/manage risk when working with individuals.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity. 
• Is motivated towards excellence and improvement of personal performance with a can do attitude. 
• Ability to cope positively with challenging and diverse behaviour. 
• Demonstrates a desire for continuous professional development. 
• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work). 
• Experience of partnership/collaborative working and of building relationships across a variety of organisations. 

Knowledge

• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities and how adverse circumstances and structural barriers can affect people's relationships 
• An understanding of the experiences of people who live with significant mental distress. 
• Knowledge of community development approaches. 
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports. 
• Knowledge of motivational coaching and interview skills. 
• Knowledge of voluntary and community services in the local neighbourhood. 

Essential 

• NVQ Level 2/3 or equivalent.
• Significant experience in statutory or voluntary sector services.
• IT literate.

Desirable: 

• Mental Health First Aid or willingness to work towards the qualification. 
• Training in motivational coaching and interviewing or equivalent experience. 
• University degree and/or professional qualification.
• Experience of delivering peer support groups. 

Additional requirements:

• This post will normally be based at Russia Lane, Bethnal Green and within the Community.
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS).
• The organisation requires flexibility with working hours to meet its needs.
• Educated to GCSE level (or equivalent by experience).

DOWNLOAD THE APPLICATION PACK FOR FULL DETAILS ABOUT THE BENEFITS OFFERED

Reporting into our Chief Executive Officer (CEO), this fixed term role will manage Community Impact Bucks’ work coordinating and enabling community action across Buckinghamshire to support Ukrainian refugees moving to the county.

If you have experience managing and delivering community projects and are resourceful, adaptable and able to work in a busy and fast-paced environment, this could be the role for you.

About us

At Community Impact Bucks, we are passionate about helping people to get involved and make a difference in their communities.

• We support hundreds of communities and causes across Buckinghamshire by helping charities and voluntary groups to be the best they can be – perhaps by helping them find funding, run their organisation or find volunteers.
• By helping local residents to find volunteering roles, we support people who want to give back to their communities while at the same time help local charities to find the volunteers they may need to support vital services.
• And through our community services, we help to build strong, resilient communities and directly help people – the elderly, vulnerable and socially isolated – where we see an unmet need.

Our office in Monks Risborough has free parking and good bus and rail links. Our team is currently working mainly from home, but with access to the office when needed.

About you

Passionate and experienced in voluntary and community action, you will have a flexible approach and relish variety in your work. While you may not have in-depth knowledge of all aspects of the work, you will be resourceful and enjoy working in partnership with others, drawing on each other’s skills and experience to find the best solutions.

Skilled at leading projects from ideas stage through to completion, you will manage Community Impact Bucks’ work coordinating and enabling community action across Buckinghamshire to support Ukrainian refugees moving to the county, and be excited to learn and develop your expertise.

An excellent communicator, you enjoy building partnerships and working with people from a variety of backgrounds, with a strong awareness of diversity and inclusion value, and the ability to judge situations and personalities quickly and adapt style accordingly.

Key responsibilities

Key tasks include:

• Developing networking and support for charities, voluntary & community groups and social enterprises
• Information sharing through channels including social media, email newsletter and events 
• Needs analysis, gap analysis, and facilitating solutions 
• Enabling and empowering communities, and in particular Ukrainian residents, to develop and provide safe and high quality community activities to meet needs. 

Key requirements

• A self-starter who is able to plan ahead, work independently, be self-motivated and use own initiative.
• Have a flexible approach, willing to try new things and test effectiveness.
• A natural collaborator with a positive, solution-focused approach.
• Experience of successfully leading projects from inception to close-down, including setting realistic delivery timeframes, meeting project objectives, and monitoring and reporting outcomes.
• Experience of successful partnership working and relationship building with key stakeholders including local authorities, voluntary sector and local communities.
• Able to work under pressure, multi-task and meet strict deadlines.
• Excellent organisational, planning and management skills, with strong attention to detail.
• Able to work outside normal office hours on occasion.

Diversity & Inclusion

Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities.  

If you require any assistance to overcome barriers, please let us know.

How to apply

Please apply via the CharityJob website with a CV and a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification.

We would like the successful candidate to start as soon as possible, and will be interviewing as we go. Interviews will take place via video call – Teams or Zoom.

About CBM

CBM (registered as CBM Christoffel-Blindenmission Christian Blind Mission e.V.) is an international development organisation committed to improving the quality of life of persons with disabilities in the persons communities of the world. Based on our Christian values and more than 100 years of professional expertise, we address poverty as a cause and a consequence of disability. We work in partnership to create an inclusive society for all.
To keep pace with growth we are looking forward to recruiting a Programme Manager* - Inclusive Eye Health in the UK.

This is a permanent position, 37,5 working hours per week
 

These are your responsibilities

• Support the development of Inclusive Eye Health country implementation plans and IEH project planning processes, ensuring close alignment with the IEH Initiative Strategy
• High level monitoring of implementation of country eye health plans and projects, actively engage in evaluations and feed results into further planning
• Act as the main contact point for CBM’s strategic partner Peek Vision and support all aspects of the partnership management and of Peek programme implementation in countries
• Monitor policies, trends, data, research & innovation to deliver effective eye care with innovative technology (peek acuity, data capture systems, test app, etc) and feed these into IEH programme development and implementation in CBM
• Carry out country and programme visits when required
• Represent eye health programmes to external audiences on behalf of CBM including media, policy and decision makers and national governments when required

These are your qualifications

• Degree in public health, social science, development cooperation or equivalent knowledge gained through working expertise
• Min. of 2 years in a similar role in programme management
• Sound understanding of trends and policy frameworks in the international eye health sector
• Sound experience and knowledge of project cycle management
• Experience in proposal writing and budgeting
• Excellent communication skills
• Strong self-management skills, i.e., time management, decision making, and problem solving;"hands-on" mentality
• Independent, agile and flexible working style
• Proficiency in business English. French would be an advantage
• Computer literacy, including experience with use of Microsoft packages such as Outlook, Excel, Word, PowerPoint, Access
• High-tech oriented (Auto-Refraction, NCT, Tonopen tonometry, visual field screenings, testing visual acuity, retinal photography, OCT imaging)
• Committed to CBM’s vision, mission and values

What we offer

• A meaningful position with a lot of creative freedom in the world's leading organisation in the field of Disability Inclusive Development
• Salary range: 36K-40K in alignment to years of experience
• An approachable, agile organisation with self-reliant people and diverse teams full of great team spirit
• Permanent contract
• Flexible working, homeworking, maternity/paternity/adoption and parental leave policy
• A competitive pension scheme. Subject to you making a minimum pension contribution of 5%, CBM will make a payment of 7% of annual salary towards the organisation’s pension scheme

How to apply

Please apply exclusively online via our applicant portal (see APPLY NOW).
A letter of motivation, CV and relevant (work) references complete your application.

We look forward to receiving your application! 

Your contact person: Adrián  Recio Oviedo 

We would like to further promote diversity in our teams and therefore welcome applications from people of different ethnic and social backgrounds, religions and world views, different ages and genders, and especially from people with disabilities.

*Suitability is decisive, gender is irrelevant!