Central services manager jobs

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Our Services team is dedicated to supporting everyone affected by ataxia in the UK to live their best possible life. We offer a Helpline and Advocacy service that provides trusted information, tailored advice, and one-to-one support to help people access their rights. Alongside this, we deliver a range of activities, engagement opportunities, and volunteer-led initiatives designed to bring the ataxia community together and reduce feelings of isolation. 

About the Role    

We are looking for a Helpline Officer to join our small and supportive Services Team. This role is central to delivering high-quality information and advice via our Helpline, and to supporting and working alongside our trained Helpline Volunteers. 

The Helpline is a trusted source of support for people affected by ataxia, offering clear, accessible information on a wide range of issues including welfare benefits, accessing grants, and access to health and social care. The role also contributes to the wider development of our Helpline and Advocacy services, helping ensure those who need more in-depth support are connected to the right resources. 

This is a part-time role, working 14 hours per week to help deliver our Helpline service. The Helpline currently operates Monday to Thursday from 10:30am to 2:30pm, with plans to extend these hours in the future. 

About you  

You have experience providing advice and information, and you're confident talking to people who may be dealing with difficult situations. You’re comfortable working on your own and as part of a small team. Experience with helplines, volunteers, or long-term health conditions would be an advantage.

Benefits of working for us.  

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

To further develop, deliver and strengthen CSE’s Human Resources function, ensuring that the organisation complies with all relevant legislation and guidance while recruiting and retaining good quality staff. Instilling a collaborative culture of high performance where staff are encouraged and supported to perform at their best and we collectively achieve outstanding results.

Pay and conditions

• The role is full-time, permanent role (37.5 hours per week).

• The salary for the role will be £47,508 - £55,954 (starting salary is expected to be at the lower end of the range)

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To deliver all aspects of CSE’s Human Resources function, from recruitment, staff welfare, wellbeing and associated support, staff records, training and professional development, oversight and advice on any conflicts or disciplinary matters; and to include the development and maintenance of all appropriate staff policies and processes, including performance management and staff appraisals, remuneration, role progression and all staff benefits.

• To ensure the Staff Handbook remains regularly updated, and to lead on all amendments / updates to this key document for staff. Additionally, working alongside the Director of Finance & Operations, the Chief Executive and other directors to ensure all HR-related policies and procedures across CSE are reviewed regularly and remain updated accordingly, supporting staff needs as effectively as possible while also reflecting the needs and strategic objectives of the whole organisation, its charitable status and mission.

• To maintain the organisation’s personnel records in accordance with appropriate data protection standards and recognised good practice (utilizing the Cezanne HR system). To provide overall ownership of this system – in terms of data contents, security and ongoing operations for the system. The postholder will also act as primary contact for the Cezanne software supplier, liaising with the Director of Finance & Operations and other interested parties where necessary.

• To maintain oversight of staff welfare and working with line managers and other relevant staff, provide and promote access to support and advice to sustain good staff mental and physical health and wellbeing.

• To play an integral role supporting both the Employee Voice (EV) group and Equality, Diversity and Inclusion (EDI) group and take a lead on related operational functions including administrating the 6-monthly Staff Survey and highlighting issues and trends in staff feedback.

• Provide oversight and guidance in respect of staff recruitment, onboarding, induction development and training, supporting and advising other relevant staff across all associated processes.

• To issue accurate and timely employment contracts, offer letters, job descriptions, pay review letters for all internal changes. Manage and oversee internal paperwork flows from relevant managers, relating to any changes to individual employee terms of employment. Support the SLT in reviewing and amending standard terms of employment contracts to ensure CSE’s practices reflect current best practice.

• To ensure that all payroll documents such as starter forms and payroll amendment forms are completed and saved in the correct location and sent to the payroll bureau where appropriate, and support the Finance team with the administration of our payroll and payroll records and pension scheme contributions and other employee benefits. To accurately track all staff absence and ensure that self-certification and return to work meetings are completed in a timely manner. Update the Bradford factor grid to monitor score against policy and, support line managers and employees in understanding how CSE uses this as a tool at all stages of process.

• To maintain an up-to-date knowledge of applicable employment, equity and diversity, and Health and Safety laws (with support from professional advisors where appropriate), standards, guidance, and good practice, advising the SLT how these can best be reflected in the organisation’s policies and practices as they apply both to individual members of staff and to the organisation as a whole.

• To prepare accurate and accessible reports for the Senior Leadership Team and Trustees on relevant organisational, team, and individual staff HR matters to enable informed and timely monitoring and decision-making, principally on a set cycle to feed into a routine schedule of meetings and occasionally to meet an ad hoc need.

• To work with the Senior Leadership Team and other staff as appropriate to support change management processes. This may include reviewing remuneration policies, job evaluation and salary benchmarking, skills audits, EDI Practices and line management practices.

• To identify opportunities to improve CSE’s Human Resources processes and practices, informed by a sound understanding of our mission and strategic objectives and our operating context and by keeping up to date with advances in personnel management and human resources practices. To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• CIPD qualification (Level 5) or equivalent Human Resources qualification.

• At least 5 years’ post-qualification work experience, including at least 2 years’ proven experience in an advisory role.

• Experience of developing and implementing effective HR policies and practices across an organisation, including managing any associated change processes.

• Experience in supporting both the organisation as well as individual employees through challenging employee relation conflicts and issues.

• Applied knowledge of employment legislation and good HR practices.

• Experience in overseeing the maintenance of a live HR system.

• Experienced in developing and supporting line managers in managing challenging situations.

• Excellent interpersonal skills with well-honed listening skills and an empathetic manner.

• Ability to explain often complex HR matters in a clear and concise manner, to audiences at all levels of seniority and experience across the organisation.

• Ability to maintain confidentiality and act with discretion, tact and diplomacy.

• Ability to maintain and organise effective electronic and manual filing systems.

• Excellent written and verbal communication skills.

• Good organisational and time management skills, with experience of working to tight deadlines and budgets.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website.

Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our website and send it to our Jobs email address.

Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description. To be considered for this role an application form must be sent directly to our Jobs email address. 

The closing date for applications is 5pm on Wednesday 21 May 2025.

Interviews are expected to take place Tuesday 3 June and Tuesday 10 June 2025 though this is subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK

The Supporter Relationship Manager is responsible for all individual donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our individual giving income.

Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters. 

The Supporter Relationship Manager will work with the Head of Fundraising and Deputy CEO to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income.  The Supporter Relationship Manager will line manage the Fundraising Assistant (FA), which is a new entry-level fundraising role responsible for the development and day-to-day administration of our community fundraising income stream for individuals and our corporate community.

Person Specification Essential knowledge, skills and experience:

• Three years+ experience of working in a supporter care fundraising role.
• Understanding of fundraising principles, relationship marketing and supporter care.
• Excellent written and verbal communication and interpersonal skills.
• High level copy writing skills.
• Experience of working with communications staff to support multi-channel fundraising campaigns.
• Ability to work on your own initiative.Well-organised and able to manage multiple projects simultaneously while meeting deadlines and targets.
• Good working knowledge of CRM databases and how to use them to steward supporters.
• Good knowledge of current data protection/GDPR regulation.
• Able to develop, initiate and maintain systems and procedures.
• IT literate with a working knowledge of Microsoft Office applications including Excel to sort and segment supporter data.
• A clear commitment to the ethos and strategic plans of FareShare South West, and able to positively contribute towards its achievement.

Are you looking for a role where your planning expertise can help shape organisational impact?

We're seeking a Planning and Performance Manager to lead the way in developing and embedding new planning and performance management processes to drive delivery of our new and ambitious strategy.

Reporting to the Head of Strategy & Programme Management and working closely with senior managers and teams across the organisation to ensure our strategy is effectively implemented and progress is clearly measured. You'll bring proven experience in developing and implementing planning and performance management processes, a collaborative approach, and the ability to provide an effective bridge between implementation and strategy.

Key Responsibilities:

• Develop and manage annual planning and performance reporting processes in partnership with the Head of Strategy & Programme Management, the Board, and the Executive Leadership Team (ELT).
• Align organisational plans with budgets in collaboration with the Finance team.
• Work with senior managers and teams to implement performance measurement systems across the organisation.
• Building effective relationships at all levels across the MND Association, supporting and challenging to drive improvement.
• Develop and maintain organisational KPIs and manage reporting processes, including a Corporate Balanced Scorecard, measuring impact and inform decision-making.
• Produce accurate, clear reports and plans for the ELT and Board on a quarterly basis.
• Build organisational capability and confidence across the Association in partnership with Learning & Development colleagues.
• Collaborate with Governance colleagues to ensure planning is aligned with Board and Committee requirements.
• Represent and promote The Association's behaviours and values throughout your work.

About You:

• Proven experience managing cross-organisational planning and reporting processes in organisations of a similar size and complexity.
• Strong understanding of frameworks such as Balanced Scorecard, dependency planning, and prioritisation tools.
• Ability to work closely with senior leaders to embed planning and performance tools and approaches.
• A strategic thinker who can link implementation detail to broader objectives.
• Skilled in producing clear, well-structured reports and dashboards.
• Comfortable engaging with colleagues across different functions and levels.
• Committed to inclusive, accessible and values-led working.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

A range of excellent benefits including:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1-2 days per week with flexibility to attend more regularly in line with organisation requirements. We are open to candidates interested in a Fixed Term Contract, part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience managing cross-organisational planning and performance reporting processes in complex organisations.

• A strong understanding of planning and performance management frameworks and approaches including Balanced Scorecard, dependency planning and prioritisation tools.

• Experience working closely with senior stakeholders from a range of internal teams and functions to drive alignment and build capability in planning & performance management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you are looking to apply your skills in a role with clear purpose and organisational influence, we'd love to hear from you. Apply now to become our new Planning & Performance Manager and help shape how we deliver and measure what matters.

About the role:

As a Night Support Assistant in our Wandsworth accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. Whether working alone or in coordination with nearby sites through our buddy system, you'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working rota for this role is two nights per week - Friday and Saturday. 

About you:

• Experience of developing good relationships with people, you should evidence qualities including flexibility and resilience. The ability to negotiate and influence others to change.
• The understanding of and the ability to apply knowledge of equal opportunities into practice, and the ability to engage and relate positively to people from a range of backgrounds and cultures.
• An understanding of the principles underlying a quality and customer focussed service with a willingness to work in a way that empowers our clients.
• A level of literacy, numeracy and IT skills sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Info:

Closing Date: Sunday 25th May at midnight

Interview Date: Monday 9th June at QTR Service in Wandsworth

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

The Corporate Partnerships Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued corporate partners (>£20k) and supporters (<£20k). They will nurture these relationships to ensure meaningful, long-term support for our work with young people facing homelessness.

This will include organising volunteering days that inspire action, delivering lunch and learn sessions that deepen understanding of our cause, and finding creative ways for partners to make a real difference. This role will also drive new business, proactively building relationships with companies who share our values and want to help young people fulfil their potential.

In addition, they will lead on New Horizon’s events programme, developing and delivering inspiring events that connect corporate partners, high-net-worth individuals, and other supporters to the heart of our mission.

The Trusts and Foundations Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued trusts, foundations and statutory supporters. Last year, the organisation raised £4.5million, with £1.7million secured from trusts and foundations and £1.8million from statutory funders. In this role, you will focus on deepening relationships to secure meaningful, long-term support for our vital work with young people facing homelessness. 

If you're looking to expand your fundraising portfolio and gain hands-on experience securing six and seven figure gifts, this is the place to do it. We’ve already secured nearly 70% of our budget this year, and we’re just getting started. Whether you’re ambitious about raising serious money, developing strategic funding bids, or stepping up to the next level in your fundraising career, this is a rare opportunity to make a big impact and learn a lot while doing it. This will be a highly rewarding yet demanding position, where your expertise will directly contribute to making a real and lasting difference to the lives of young Londoners who find themselves homeless. 

View complete job description at the provided link

Post Title Housing First Support Worker

Salary Up to £32,000

Hours 35 hours a week

Line management           None

Location SCT’s satellite site, Tower Hamlets

DBS: Enhanced Adult Workforce DBS is required for this role

Additional Benefits  BUPA Employee Assistance Programme and Wellbeing plan 

Cycle to work scheme 

Season ticket loan

25 days annual leave (rising to 30 days) plus bank holidays

Contributory Pension Scheme with employer-matched contributions of 5% 

Training and development opportunities

ROLE AND RESPONSIBILITIES

About the Role

As a Support Worker in our Housing First team, you’ll be a key point of contact for a small caseload of residents (approx. 6). You'll offer tailored, compassionate, housing-related and other person-centered support—enabling residents to articulate and achieve their goals, navigate systems, and rebuild their lives.

You’ll work closely with SCT’s internal services teams and external agencies to remove barriers, promote wellbeing, and champion the voice of each resident.

Key Responsibilities

Support and Advocacy

• Deliver person-centred, trauma-informed support to Housing First residents.
• Conduct comprehensive needs and risk assessments.
• Develop meaningful relationships that foster trust, choice and wellbeing.
• Advocate for residents’ access to healthcare, housing, benefits and specialist services.
• Support residents with practical tasks like budgeting, appointments, and accessing community resources.
• Encourage participation in community drug and alcohol services, and other recovery pathways.

Housing and Recovery Support

• Help residents secure, move into, and sustain suitable accommodation.
• Support the use of residents’ personalised budgets (e.g., for furniture, clothing, etc.).
• Work with residents and our housing partner to resolve issues and prevent eviction.
• Facilitate access to SCT’s wider services as required.

Collaboration and Coordination

• Build strong partnerships with local services, agencies and community networks.
• Maintain clear records on In-Form and contribute to reports and evaluations.

About You

Essential Skills and Experience

• Experienced in supporting adults with complex needs (e.g., addiction, homelessness, mental health).
• Possesses strong organisational skills and is able to work independently.
• Has excellent interpersonal, communication and active listening skills.
• Has up-to-date safeguarding knowledge.
• Is confident in the use of IT and a range of software packages.
• Is flexible, resilient, and adaptable to a changing environment.

Desirable

• Knowledge of trauma-informed care and PIE approaches.
• Understanding of the benefits system and tenancy sustainment.
• Familiarity with In-Form or comparable CRM system.

What We Offer

• A collaborative, inclusive and values-led working environment.
• Ongoing training and professional development.
• Opportunities to contribute to innovation within the Housing First team.
• The chance to make a meaningful difference in people’s lives.

Are you passionate about quality care and driving continuous improvement? We're looking for a Quality and Performance Manager to lead on audits, data analysis, policy implementation and quality initiatives at Maurice House, our care home in Broadstairs. You’ll work closely with local teams and the central Quality & Care Standards team to maintain high standards, share best practice, and support improvements across other RBL care homes.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £45,793 to £49,506 per annum

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.
An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

- Plan and deliver a programme of audits, ensuring action plans are implemented and monitored.
- Communicate findings with Registered Managers, department leads, and senior care staff to drive service improvements.
- Identify trends, lessons learned and support the development of robust quality strategies.
- Work closely with clinical colleagues to implement best practice guidance and evaluate its impact.
- Lead and support quality improvement projects within the care home.
- Liaise with external quality teams and regulators to implement local initiatives.
- Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
- Facilitate clinical governance and audit group meetings.

What we re looking for:

- Level 4 Diploma in Health & Social Care (or equivalent)
- Experience in audits, quality assurance, and service improvement
- Strong communication and stakeholder engagement skills
- Ongoing CPD in care quality or person-centred practice
- Full UK driving licence

You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

- 25 day’s paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable)
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts
- Professional subscription paid by RBL (where it is essential to the role)
- DBS (criminal records) screening paid by RBL (where it is essential to the role).
- Employee Assistance Programme: Provides confidential counselling, financial and legal advice

About Maurice House
Maurice House is one of six Royal British Legion care homes, offering high-quality residential, nursing, and dementia care to veterans and their families. Set in 12 acres of grounds, it features 77 en-suite rooms, a specialist dementia lodge for up to 30 residents, and a warm, community-focused environment supported by expert staff and a wide range of activities.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you interested in a career in reinvestment and retrofit project management while working for a leading charity?

We're seeking a dedicated Project Manager to join our Assets team and lead reinvestment and retrofit programmes, driving refurbishment and energy improvements across our properties while ensuring compliance with PAS 2035 and relevant standards and delivering responsive and planned maintenance to St Mungo’s housing portfolio alongside the team.

This role of Reinvestment and Retrofit Works Project Manager is essential to improving our housing stock quality and reducing carbon emissions. Other Key Responsibilities include:

• Assisting the Senior Project Manager in ensuring refurbishment/retrofit programmes meet quality and regulatory requirements.
• Preparing budgets, forecasts, and programme schedules.
• Overseeing the design, procurement, and delivery of refurbishment/retrofit projects.
• Build relationships with partner organisations, including the GLA, Homes England, and Local Authorities.
• Managing projects and contracts for reinvestment/retrofit initiatives.
• Contributing to organisational strategies in reinvestment, safety, PIE (psychologically informed environments), and sustainability.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

This is a fantastic opportunity for someone who is passionate about enhancing Decent Homes Standards , working alongside an innovative Property Services Team to improve housing for people experiencing homelessness.

To succeed you should demonstrate the below:

• Qualified in the built environment (RIBA, RICS, CIOB) with experience managing reinvestment and retrofit programmes, budgets, and stakeholders (e.g., QS, Architect, Contractor), ideally in social housing or local authority.
• Skilled in financial appraisal, risk management, value-driven efficiency, and transformational change.
• Experience in design development, environmental standards, and working with Retrofit Coordinators, Assessors, and Designers.
• Strong communication, negotiation, and stakeholder management skills.
• Advanced project management expertise or certification (e.g., PRINCE2, APM, PMP).
• Knowledge of funding applications for retrofit and decarbonisation projects, and construction/technical expertise, including JCT, Building Regulations, and related legislation.

Overall, you will be ready to work collaboratively in a forward-thinking environment where your expertise is valued. In addition, a range of support and training initiatives will be put in place to assist the successful applicant in the delivery of this role.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on Tuesday 23 May 2025

Interview and assessments will be held on 2 - 3 June 2025 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About us 

CASPA encourages autistic pride and supports autistic individuals to have fun, learn life skills, and make safe and inclusive community connections. 

Our vision is to build a society in which autistic individuals feel understood and empowered to be their full self and live their best life. Our values are: 

Acceptance – We are inclusive and celebrate our differences. 

Support – We are supportive, caring and kind. 

Community – We connect people and build community. 

Trust – We earn trust and create safety. 

Communication – We listen to others and communicate honestly. 

We are excited to announce that in September we are opening two new clubs in Bromley borough (location to be confirmed).  One club will be for Juniors (4-8 years) and one club for Seniors (12-16 years).  We are seeking a Programme Delivery Manager to manage these new clubs.

About the role

Working with the Head of Programmes and Services to design and implement CASPA’s service delivery programmes in line with CASPA’s charitable objectives and strategic aims.

A Programme Delivery Manager (PDM) is responsible for managing supervisors, support workers and volunteers. PDMs ensure members’ developmental needs are central to all activity planning and delivery and are responsible for building and managing community partnerships. Key responsibilities include: 

• Designing, planning and implementing programmes in line with our strategic aims.

• Manage and track programme and activity budgets, ensuring value for money and efficient allocation of funds.

• Champion member engagement and work with staff to identify needs in our programme and service portfolio.

• Safeguarding responsibilities including first point of contact as required, managing safeguarding records and provide safeguarding guidance to staff and volunteers.

 Salary Band: £ 12,958.40 - £13,293.28 per annum 
Contract Type: 1-year fixed term 

Working Pattern: 14 hours per week. Weekday(s) late afternoons and evenings.  School holidays mornings and afternoons. Weekend trips. 

Location: Bromley based location 

Potential attendance may be required at events and meetings outside regular working hours on an ad hoc basis. 

About you 
You are creative and adaptable with strong problem-solving skills. You are self-motivated, able to take initiative and have good interpersonal skills.  You will have experience of working with young people, particularly those who are vulnerable, challenging, or have special needs. 

You are also someone who shares our way of working: 

Committed – We are committed to CASPA’s mission and our work. 

Learning – We share knowledge, learn from others to grow our skills, and support others to grow. 

Proactive – We take action, problem solve and “muck in” where needed. 

Organised – We plan and manage our time, tasks and responsibilities. 

Optimistic – We think positively, encourage fun, and promote autistic Pride. 

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. 

We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability. 

How to apply  

If you are keen to join us at CASPA and believe you have what it takes to be a Programme Delivery Manager, please read through the relevant Job Description carefully.

This will give you more information about what is required for the different roles. It also includes a person specification.

Please apply with:

• your CV (no more than 2 pages) and; 

• a Supporting Statement (for example a one page cover letter or a 2-minute video). This should include: 

• your motivation for the role

• your motivation for working for us 

• your key skills/experience in relation to the Person Specification. 

(Please note that generic cover letters will not be accepted). 

You will also need to complete our application form which is on our CASPA website.
 
 The safety and welfare of our members is paramount, and all these posts will be subject to satisfactory reference and a full DBS check. We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible. 

If you do not want CASPA to retain your CV and personal information after the recruitment campaign closes, please let us know when you apply. 

The Corporate Partnerships team at Alzheimer's Research UK has just celebrated a record-breaking year, with momentum building across a growing portfolio of partners including Cadbury, Omaze, Roadchef, The Perfume Shop, and Dyson.

We're looking for a Partnership Development Manager to lead and grow some of our highest value partnerships. You will manage a talented team and help shape the strategy to drive our success. There's never been a more exciting time for companies to support our mission to find a cure for dementia, and you will be at the forefront of some truly game-changing campaigns.

You’ll join a welcoming, well-respected team and will be a vital part of helping shape the strategy and growth of corporate fundraising at the charity.

Main duties and responsibilities of the role:

Accountability for delivering income through our high-value partners while driving partnership development and ensuring an excellent supporter experience.

· Set ambitious, strategic goals to grow and retain our highest-value partnerships. You will do this by setting and delivering robust engagement and retention programmes for these partnerships. 

· Gain and maintain the buy-in of internal stakeholders (including the Senior Leadership Team), who will be crucial to the delivery and growth of our partnerships.

· Maximise the use of ARUK’s networks, including trustees, senior volunteers, and staff, to develop effective relationships with partner companies.

· Develop and maintain knowledge of ARUK’s activities to enable you to deliver compelling presentations to corporate supporters, manage high-level meetings, and confidently represent ARUK and our work independently.

· Effectively recognise appropriate opportunities to cross-sell with the aim of increasing engagement with the wider charity. With particular attention to gifts-in-wills fundraising, which is a strategic priority for the charity.

· Understand our partner's business objectives, people, strategic direction, and objectives.

· Collaborate across the department to ensure corporate partners participate in multiple ARUK fundraising products and propositions.

· Ensure accurate and timely recording of corporate donations, activities, and communications.  Making sure that records are accurately maintained, and information is kept up to date on our database.

· Ensure we have necessary legal agreements in place.

Strategy, finance, and reporting

· Work with the Senior Partnership Development Manager (SPDM) to plan, implement, and deliver the Corporate Team strategy. You will be responsible for the operational performance of the team.

· Communicate this strategy and drive fundraising at all levels.

· Ensure all activity and use of team resources are focused on taking Alzheimer’s Research UK towards a cure. This means activity should align with our ten-year strategy and organisational priorities.

· Manage annual income, expenditure budgets and targets for corporate partnerships alongside the SPDM. Prepare income projections and monitor income and expenditure, as well as developing measurable KPIs that translate into tangible partnership benefits.

· Ensure effective reporting of wider partnership impact specifically non-financial benefits.

Leading the team

· Empower the team to provide sector leading customer service to our corporate partners to grow all partnerships to support ARUK’s strategic priorities.

· Drive the success of the team through effective and inspiring leadership to ensure a highly motivated team that achieves or exceeds targets agreed with the SPDM and Head of Corporate Partnerships.

· Ensure the highest quality tools and resources are available to our team for maximum engagement.

· Support the Regional Partnership Development Manager to provide training, resources, advice and guidance to our Regional Fundraising Officers and Central Fundraising Team who manage relationships with local corporate partners. 

· Line manages a Senior Officer who also manages our team assistant, including one-to-one meetings, annual and quarterly appraisal meetings, training, support, and career development discussions. 

· Coach the team, driving a culture of excellence and accountability.

· Liaise with HR and the SPDM on the recruitment and development of the team.

· Ensure good communication across the Directorate and particularly effective collaboration with the New Business and Regional Fundraising teams.

· Ensure good communication about our partnerships with staff, both within and outside the team.

Communications

· Ensure your team maintains a good understanding of the new business pipeline to plan resources accordingly.

· Grow and develop strong relationships between the Partnership Development team and the wider Corporate Team. 

· Liaise and work with the Communications team to produce accurate and timely reports and applications.

· Work closely with the Chief Executive’s office to ensure effective communication with our high-level stakeholders within key partnerships.

· Stay up to date with ARUK’s research and other news to be able to communicate effectively with supporters, disseminating the charity’s key messages both among the team and to key supporters.

· Communicate the work of the team and updates on corporate partner activities through attending relevant meetings and completing monthly reports.

· Leverage social media and networking platforms to deliver the charity’s engagement and education objectives, whilst also attracting and identifying new partnership opportunities.

What we are looking for:

· Excellent partnership development and relationship management skills in either a charity or corporate role.  Preferably managing six-figure charitable partnerships.

· Building and growing high-level relationships through networking, negotiation, and influence both internally and externally. 

· Ability to manage income and expenditure budgets.

· Good planning, prioritisation, and organisational skills with excellent attention to detail.

· Confidence working with computers; knowledge of Word, Excel, and Outlook.

· Excellent communication skills, with the ability and confidence to present to corporate audiences.

· Ability to independently manage projects from beginning to end.

· Experience managing a team.

· You work well as part of a team but are proactive and can work independently.

· A confident and friendly manner; would feel at ease representing the charity to high-level external contacts.

· Creativity, innovation, and resourcefulness to identify opportunities within partnerships and develop tailored fundraising ideas and initiatives.

· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Pathfinders Neuromuscular Alliance is seeking a strategic and creative Communications, Engagement and Policy Manager to lead our outreach, advocacy, and communications efforts. This part-time leadership role is ideal for someone passionate about empowering disabled communities, building influence, and shaping impactful campaigns in a flexible, supportive work environment.
 

Job Title: Communications, Engagement and Policy Manager

Location: Flexible (with occasional travel required)

Reports to: CEO

Salary: £17,280-18,720 gross per annum (£36,000-£39,000 FTE)

Hours: Part-time, 18 hours per week 

About Pathfinders Neuromuscular Alliance

Pathfinders Neuromuscular Alliance is a charity dedicated to empowering, supporting, and advocating for individuals living with neuromuscular conditions. Our mission is to ensure that those affected by these conditions have access to the resources, representation, and information they need to live fulfilling and independent lives. 

Job Summary

We are looking for a creative, driven, and collaborative Communications, Engagement and Policy Manager to lead on internal and external communications and to deepen engagement with our members, stakeholders, and the wider community. This is a key role in growing our influence, raising awareness of our work, and supporting our mission to empower people with neuromuscular conditions. Your work will ensure that our user base remains actively engaged, well-informed, and central to our projects and campaign planning. You will oversee an Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, working collaboratively to amplify our impact, strengthen user connections, and further our mission.

Key Responsibilities

1. User Engagement and Relationship Management

• Develop and implement strategies to enhance engagement with our users across projects, events, and online platforms, ensuring their voices are integral to our work.

• Work with the Engagement Officer to design and coordinate events, workshops, and other engagement activities, both in-person and online, that support community connection and provide valuable resources to users.

• Gather and analyse feedback from users to ensure our services, content, and campaigns remain relevant and responsive to their needs.

• Manage the CRM and membership of the charity in line with the membership policy.

 2. Content Creation and Communications

• Develop and implement a communication strategy for the organisation to set our key messages, approach and KPIs for engaging with individual, community and professional audiences as well as for internal communications.

• Support the Social Media Officer in developing and implementing a communications plan in particular focused on our social media based activities and content creation.

• Oversee and produce high-quality content for digital platforms, newsletters, reports, and publications that engage and inform our audience.

• Lead on creating and placing feature articles, policy briefings and press releases, and serve as the main media contact to ensure consistent, clear messaging. 

3. Policy, Campaigning, and Advocacy

• Work with the CEO to develop and implement, through the Policy and Campaigns Team, a campaigns strategy that responds to the needs of the neuromuscular community and creates positive, meaningful change for our community.

• Collaborate with the Campaigns and Advocacy Officer to formulate and promote evidence-based policy positions, engaging key stakeholders in government, healthcare, and related sectors.

• Support the Campaigns and Advocacy Officer to expand the Pathfinders advocacy service and drive referrals to the service.

• Represent the organisation at events, sector meetings, and forums to build our profile and increase our influence on policy issues relevant to our community.

 4. Team Leadership and Development

• Manage, support, and foster the professional growth of the Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, building a collaborative and empowered team.

• Set team objectives and KPIs, monitor progress, and provide regular feedback to ensure alignment with organisational goals and impact.

5. Stakeholder Engagement and Partnership Development

• Cultivate relationships with relevant stakeholders, including influencers, partner organisations, funders, policymakers, and the neuromuscular community.

• Work closely with the CEO to manage community partnerships, ensuring alignment with organisational goals and expanding opportunities for user engagement.

  6. Organisational management

• Support the CEO with the overall running of the organisation by attending meetings of the management committee as a member of the Senior Leadership Team, taking on additional tasks as agreed.

• Provide contingency support to the  Senior Leadership Team to cover essential tasks such as reporting hours to our payroll team in the event of staff absence.

• Maintain an overview of projects and teams across the organisation to provide short-term management and HR support in the event of staff shortages or incapacity.

• Review, approve and document payments in the charity using our software and finance process.

• Support the development of funding bids and project plans for introducing new projects.

• Represent the Senior Leadership Team at external events and in meetings with Trustees and Members.

Qualifications and Experience

• Bachelor’s degree in communications, public policy, engagement, or a related field (or equivalent experience).

• 3-years experience in a communications, policy, or engagement role, ideally within a charity or non-profit setting.

• Experience engaging directly with user communities and developing outreach initiatives.

• Strong writing and editing skills with experience producing content for a variety of platforms including Youtube.

• Experience managing a small team to achieve strategic objectives.

• Knowledge of or strong interest in the healthcare, disability, or neuromuscular sector is desirable.

• Lived experience of a neuromuscular condition is desirable but not essential.

Skills and Attributes

• Strategic thinker with the ability to balance advocacy, engagement, and communication initiatives effectively.

• Strong interpersonal and communication skills, with a demonstrated ability to build relationships across diverse audiences.

• Ability to manage multiple projects, prioritise, and maintain high standards under tight timelines.

• Proficient in social media management, content creation, and analytics.

• A commitment to advocating for and advancing the rights of individuals with neuromuscular conditions.

What We Offer

• The opportunity to make a meaningful impact within a purpose-driven, supportive organisation.

• Flexible working arrangements to promote work-life balance.

• Ongoing professional development opportunities and the chance to lead impactful campaigns and user engagement efforts.