Ceo team administrator jobs

We are looking for a part time Membership Officer to work 3 days a week (Tuesday, Thursday and Friday), alongside our existing part time Membership Officer. The position is hybrid, with at least one day a week (Tuesday) in the office in Archway. Together, they will lead on administrative support of our membership functions. Reporting to our Office and Events Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.

This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.

We are looking for an enthusiastic and highly motivated individual with previous administrative experience who are keen to join our small and friendly staff team.

Applications must include both a CV and a cover letter to be considered.

Are you a commercially minded, senior leader with strong experience in operations, company management, partnership building and income generation?

VDT is seeking an experienced Head of Operations and Business Development to spearhead the implementation of our ambitious new Commercial Strategy, driving growth and expanding income streams.

This is a crucial, high-impact role for someone who thrives on operational excellence, has excellent management skills and a passion for strategy implementation. It is ideal for someone with strong experience in partnership building, negotiating contracts, lead generation and organisational development.

Working closely with the Chief Executive / Artistic Director, the role works collaboratively across the small staff team to deliver the company’s Business Plan, Funding Agreement, Mission and Values. You will identify opportunities, generate new leads and manage the company’s wide range of production, participation and continued professional development programmes. You will grow a new customer base for our online training and E-learning and develop income from within arts academic and social enterprise settings. You will track progress and ensure the company is run in line with best practice. 

You might not have worked in the arts or creative industries before. If you have experience as a Business Manager, Operations Director, Executive Director or Senior Producer within or outside of the cultural / charity sector, then you’ll have the core skills we are looking for.

Closing date for applications: Midday Tuesday 6 January 2026

Interview Date: Thursday 15 January 2026 (possible second interview 23 January 2026).

Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a General Manager.

We are seeking an exceptional administrator who has experience in, or is interested in further developing, a broad knowledge of company management.

The main purpose of the General Manager role is to support the Executive Director, with the day-to-day operational management and administration of DCD.

The role will ideally suit a personable individual who enjoys varied responsibilities, working collaboratively within a highly productive, agile and supportive team.

If you are excited by this opportunity, resonate with DCD’s values and are passionate about making a positive difference to dancers’ lives, please get in touch; we would love to hear from you.

Contract: Part-time permanent role (24 hours per week)

Salary: £35,000 per annum, pro-rata

Start date: As early as possible

Location: This is a remote working role, with monthly in-person meetings which take place in London or Birmingham, with occasional additional in-person events and meetings as required by the charity. 

Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.

Deadline: Applications must be submitted by 9am, Thursday 22 January 2026

Further Info: Please download the Recruitment Pack from our website for full job spec and how to apply.

The Head of Finance is a key member of the Senior Management Team responsible for the Trust’s financial management including; financial and management accounts, financial planning and budget submissions, forecasting and cashflow management, compliance and financial governance and the statutory accounts and audit. The produces group accounts comprising the GWT charity and the wholly owned trading subsidiary, GWT Trading Ltd. The GWT charity includes the UK based headquarters, fundraising team and two welfare advice centres, and GWT (Nepal), which is responsible for delivering the majority of charitable activities directly in Nepal. Supported by the Finance Director GWT (Nepal), Head of Finance is responsible for reporting on the financial performance of the Trust to the CEO and the Audit and Finance Committees.

Secretary of the Investment Committee and the key interface between the two Investment Managers and the Investment Committee Chair and members.

Head of profession, providing leadership and professional mentoring and development to the finance teams in the UK and Nepal.

The Trust is looking to introduce a new finance system within the next 12 months, under the direction of Head of Finance.

MAIN DUTIES AND RESPONSIBILITIES

This role’s primary responsibilities will be as follows:

 1. Financial Leadership and Control

•  Day to day responsibility for the Trust’s finance function ensuring robust financial control, accurate reporting, and effective systems that underpin the charity’s strategic ambitions and operational delivery.
• Advising Trustees on all aspects of the Trust’s financial performance and position including that of GWT(N).
• Provide financial advice in support of the strategic direction of the Trust.

2. Financial Management and Control

• Preparation of the quarterly management accounts with supporting commentary for the Finance Committee and Trustees.
• Monthly Group consolidation, including Balance Sheet and P&L revaluations and review of completeness of management accounts.
• Payroll management for all GWT UK staff including salaries, pension contributions and medical insurance. Ensuring the correct application and reporting of statutory allowances to HMRC through monthly RTI reports.
• Cashflow management.
•  Investments: key interface with Investment Managers (Sarasin & Partners LLP and CCLA), and ensuring the correct accounting and reporting of in-period movements within PS Financials.
• Constructive Obligation: Review annual assumptions and options for agreement by the Audit Committee. Liaise with the actuary (located in India) for annual valuation.

 3. Financial Reporting and Audit

• Preparation of the Trust’s annual budget and 10-year income & expenditure and investment assessment with supporting schedules for submission to the Finance Committee and Trustees.
• In liaison with HR, evaluate and present options for UK staff annual salary awards.
• Monitor Trust’s financial performance, identifying risks and opportunities for performance improvement.
• Prepare GWT and GWT Trading Ltd statutory accounts in accordance with Charities SORP and Charity Commission requirements and with supporting schedules for audit purposes. Maintain reserve policies, presenting changes for Audit Committee approval.
• Lead for ensuring the correct adoption of SORP 26, with specific focus on the changes in lease accounting.
• In liaison with Comms & Digital Manager, oversee the preparation of the Annual Report for Trustee approval.

4. Compliance and Governance

• Responsibility for maintaining an appropriate system of internal control within the Trust.  Lead for the contracted UK Internal Audit capability and provide advice and support to GWT(N) Internal Auditor.
• Lead for Counter Fraud Policy and fraud awareness.
• Responsibility for accounting policies and procedures throughout the Trust, ensuring they are up to date and in accordance with current best practice and regulatory and Charity Commission requirements.

5. Financial Guidance and Stakeholder Engagement

• Maintain regular liaison with the Treasurer and Auditor.
• Liaise with HMRC as required on all aspects of the Trust’s accounts.
• Providing an external interface with banks, auditors, pension funds, investment managers, consultants and charity finance specialists.
• Lead for negotiating the annual Support and Medical Grant-in-Aid (GIA) with MOD and providing quarterly performance reporting.
• Provide financial advice and support to all members of staff within their areas of responsibility including assisting with the financial aspects of grant applications, contract negotiations and project proposals and to provide guidance on HMRC, Charity Commission and other regulations.

 6. Leadership and Line Management

• Line management responsibility of Financial Accountant who has day-to-day responsibility for financial transactions and input to PS Financials.
• Provide financial advice and support to Finance Director GWT(N).
• Ensuring the continued profession development of all finance staff.
• Secretary to Audit Committee and Investment Committee.

KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES

Applicants for this position should be able to satisfy the following criteria:

Essential:

• Qualified Accountant (ACCA, ACA, CIMA or equivalent)
• Track record in financial management at a senior level
• Experience of working in the charity or third sector at a senior level
• Understanding of how an organisation’s strategic direction is supported by its financial framework
• Experience of accounting data processing and report generation using current business intelligence (BI) and reporting packages in addition to Excel
• Ability to work both strategically and operationally
• Track record in managing direct reports including effective delegation, coaching and performance management
• Attention to detail while being able to see the big picture
• Leading a team

Desirable:

• PS Financials
• Experience of implementing a new finance system within an organisation

QUERIES

If you have any questions over the job description or terms and conditions, please get in touch with us.  Please note we may close this vacancy when sufficient applications have been received.

Harris Hill Charity Recruitment are delighted to be working with the European Association for Cancer Research (EACR) on this exciting new Fundraising Manager role.

About the EACR

The EACR is an international scientific membership organisation supporting cancer researchers through conferences, funding schemes and community-building. Following a recent consultancy review, the organisation is now ready to appoint its first dedicated Fundraising Manager to establish and grow its income-generation activity.

The Role

This brand-new position will lead trusts, foundations and corporate fundraising. Reporting to the CEO and sitting on the Management Team, you will:

• Build the first fundraising strategy, pipeline and targets
• Develop compelling proposals and cases for support
• Cultivate relationships with trusts, foundations and corporate partners
• Work closely with scientific, communications and membership colleagues
• Provide strategic oversight of fundraising plans, reporting and forecasting

The organisation understands that fundraising takes time: no major income is expected until 2027, and there is a healthy financial buffer, giving you space to develop a sustainable programme.

About You

We’re seeking a generalist fundraiser with strong trusts experience and confidence in corporate partnerships. You’ll be strategic, proactive, collaborative and comfortable shaping a new function from the ground up.

How to Apply

For full details of the role including how to apply, please download the full appointment brief.

£43,000 – £50,000 | 0.8–1.0 FTE | 18-month Fixed Term Contract
Hybrid: A minimum of once per week in the Nottingham office (Wednesdays)

Closing date: 9am, Wednesday 7th January 2026
Interviews: w/c 12th and 19th January 2026

Overview

We have an exciting opportunity to drive ARMA’s engagement with political and health sector stakeholders and lead our communications. Working closely with the CEO, you'll help raise the profile of the Alliance, influence policy outcomes, and support members to collaborate to effect change.

Over 20 million people live with musculoskeletal (MSK) conditions in the UK.

ARMA brings together patient charities, professional bodies, research organisations and industry partners to work together for better MSK treatment, care and support.

You can help us to make MSK health a higher national priority and thereby improve the lives of millions of people.  You can also make a wide ranging contribution to us developing as a charity and Alliance.  This role will offer lots of opportunity for personal and professional development.

Key responsibilities

· Develop and implement ARMA's influencing and political engagement plans.

· Build relationships with key stakeholders, including politicians, government departments, and advisers.

· Monitor research, policy and legislative developments affecting MSK health.

· Draft briefings, consultation responses, letters, and parliamentary correspondence.

· Represent ARMA at meetings, roundtables, and political events.

· Chair and manage meetings and webinars comprising the policy and communications leads of member organisations.

· Lead and co-ordinate the annual Bone and Joint Week campaign activity and the combined efforts of member organisations.

· Develop and manage campaigns and external communications that promote the work of ARMA and our members, including social media channels, our monthly newsletter and website.

· Assist the CEO in policy and public affairs work and support the wider delivery of our strategy and operational plan, as required.

About you

We're looking for someone who brings:

· Experience working in a public affairs, parliamentary, or policy role either in-house, in an agency, or in a political setting.

· Excellent political awareness and understanding of UK policymaking.

· First rate written and verbal communication skills.

· A proactive and collaborative approach, with the ability to build relationships at all levels.

· An interest in health policy.

· Alignment with our vision and values.

This is a fantastic opportunity to join a respected and important charity at the heart of a growing Alliance of organisations. You'll have autonomy, visibility, and the chance to make a meaningful impact whilst working with high profile members and stakeholders.

Prospectus is delighted to be supporting a vibrant, frontline focussed charity working hard in the community with the search for an Executive Assistant. 

The Executive Assistant to the CEO will be joining a central services team in a crucial role.  The post holder will provide comprehensive support and ensure the smooth running of the executive office.

Excellent project management and organisational skills is a must, along with good understanding of Microsoft office applications and the ability to communicate effectively at all levels.

Working Hours: 35 hours per week, 9:00-17:00, Monday to Friday with some flexibility required.  The role will be based on site 5 days per week.

Key responsibilities: 

• Coordinate the CEO's complex schedule
• Prepare agendas and take accurate minutes for Board, committee, and senior leadership meetings along with other grouping as necessary
• To organise all business travel arrangements for the CEO (and SLT members, where requested by the CEO)
•  Act as the first point of contact for the CEO with internal and external stakeholders.
• Draft, prepare, and handle correspondence, reports, presentations, and other documents, maintaining accuracy and quality standards
• Manage confidential information with the utmost discretion and integrity
• Undertake research and prepare briefing materials for strategic initiatives
• Support the CEO in planning and delivering organisational events (AGM, VIP visits, project launches and training events)
• Assist with the coordination and delivery of our annual programme of Community Fundraising and Challenge Events
• Develop links with corporate businesses

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector.  We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals. 

ABOUT THE ETHICAL PROPERTY FOUNDATION

The Ethical Property Foundation (“EPF”) is unique: the UK’s only dedicated property advice charity for the voluntary sector. (Registered Charity number 1101812 in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation. 

Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures.

We are a small, dynamic, and enterprising not-for-profit. Our services comprise  free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy.  In 2023, we launched the voluntary sector’s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation.

We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. 

 JOB DESCRIPTION

The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation’s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility:

1. Developing the Affordable Consultancy  

The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include:  

· Identifying potential clients and proactively seeking opportunities to bid for work.

· Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs.

· Developing and maintaining relationships with key partners, including Lloyds Bank Foundation.

· Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes.

·  Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams.

· Ensuring EPF communication channels appropriately promote our services.

2. Management of Property Advice Team 

The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy:  

·  Developing and maintaining appropriate processes and templates for development and delivery of work.  Disseminating as necessary and ensuring processes followed by team members.

·  Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained.

· Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services.

· Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. 

· Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. 

· Delivering excellent customer care by coordinating the Foundation’s support to charities until their project is resolved.

· Supporting the team to ensure property materials for training and online guidance are accurate and appropriate.

3. Additional duties may include:  

· Representing the Foundation and presenting at external events.

· Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge.

· Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation.

· The Foundation requires all employees to work with due regard for the Foundation’s ethos and policies including health and safety, equality and the environment.  All our team must have DBS clearance.

The National Youth Jazz Orchestra (NYJO) is seeking a Finance Manager to strengthen our financial foundations as we celebrate 60 years of nurturing young talent. This newly created role brings together financial operations across our vibrant organisation, working closely with our Chief Executive and all departments.

Founded in 1965, NYJO has grown from a single jazz orchestra to a dynamic charity delivering engaging participation projects and impactful live performances. As an Arts Council England National Portfolio Organisation and Resident Artistic Company at Woolwich Works in Greenwich, we're dedicated to making jazz accessible to early-career musicians, young people, and audiences nationwide.

You'll oversee day-to-day financial management while contributing to strategic planning that shapes how we empower the next generation of jazz musicians. This includes managing our Xero accounting system, preparing quarterly management accounts and cash-flow statements, leading the annual budgeting process, and ensuring compliance with charity finance regulations.

Working across our three core areas - the National Youth Jazz Orchestra for emerging professionals aged 18-25, NYJO Learning programmes, and Community Outreach initiatives - you'll collaborate with programme, marketing, and development teams to create and monitor project budgets, track restricted income, and provide financial reporting to funders including Arts Council England, trusts, foundations, and sponsors.

This role offers genuine impact: your financial expertise will directly support young musicians' creative development and help us deliver programmes that respond to community needs. You'll produce reports for our Board of Trustees, manage Gift Aid returns, ensure statutory compliance, and maintain the strong financial governance essential to our mission.

We're looking for a qualified or part-qualified accountant with charity finance experience, or equivalent expertise in the arts sector. You'll need strong Xero skills, solid understanding of charity SORP and restricted fund accounting, and the ability to translate complex financial information into clear insights for non-financial stakeholders.

Requirements and Responsibilities

Essential:

• Qualified/part-qualified accountant (ACCA/CIMA/ACA/CIPFA) or equivalent professional experience in charity/arts finance
• Experience managing finances for UK charity or non-profit organisation
• Working knowledge of charity SORP, Gift Aid, and fund-restricted accounting
• Strong Excel and accounting software skills
• Excellent communication skills to explain finance to non-financial stakeholders
• Strong organisational skills and attention to detail

Desirable:

• Experience in music, youth, education, or cultural sectors
• Experience with Arts Council England and other funders
• Interest in jazz music and supporting music education opportunities

Key Responsibilities:

• Manage Xero accounting system and maintain accurate financial records
• Prepare quarterly management accounts, cash-flow statements, and variance analysis
• Lead annual budgeting and support multi-year financial planning
• Track restricted income and provide funder reporting
• Ensure charity compliance (Companies House, Charity Commission, HMRC)
• Support Board meetings and contribute to strategic decision-making

Job Responsibilities

Financial Management: Oversee Xero accounting system, maintain accurate records, prepare quarterly management accounts and cash-flow statements with variance analysis for Board of Trustees. Manage bank reconciliations, accounts payable/receivable, payroll and pension administration.

Strategic Finance: Lead annual budgeting with CEO and department leads, support multi-year financial planning and scenario modelling.

Project & Grant Management: Collaborate with Programmes, Marketing and Development teams on project budgets. Track restricted income and provide financial reporting to Arts Council England, trusts, foundations, and sponsors. Ensure accurate cost allocation across projects and funding streams.

Governance & Compliance: Ensure statutory compliance (Companies House, Charity Commission, HMRC including Orchestra Tax Relief and VAT). Lead year-end financial statements preparation and independent review. Manage Gift Aid returns and maintain internal financial controls.

Working Schedule: Part-time position: 3 days per week Location: London with flexible/hybrid working Salary: £45k-£55k FTE depending on experience Holiday: 20 days plus bank holidays (pro rata) Reports to: Chief Executive

How to Apply

Send your CV and covering letter (maximum 2 pages) outlining your relevant experience and what draws you to NYJO before 22 January 2026. Please confirm your availability for first round online interviews (week of 2nd February 2026) and in-person second interviews at Woolwich Works (12th February 2026). We welcome applications from all backgrounds and are committed to building a diverse team. 

We're looking for an Education & Volunteering Manager to join our central office team and support our mission to deliver expert-led arts and educational events as well as cultural and heritage projects through our membership and local societies.

You'll support the Deputy Chief Executive Officer in building and maintaining The Art Society’s Directory of Lecturers, along with planning and running the annual Directory Day. You’ll also provide general support for the four Heads of Volunteering and their teams (Arts Volunteering, Heritage Volunteers, Trails of Discovery and Church Recording).

Jointly with the Society & Membership Lead, you will manage the administration of the grants programme and the annual arts competition, along with supporting the wider team in responding to enquiries, calls and emails and other duties to assist in the smooth running of The Arts Society.

What you'll be doing (key responsibilities)

• Supporting the recruitment and accreditation of lecturers along with management of the Directory of Lecturers
• Providing general support and advice on education-related queries
• Updating lecturer-related records on our CRM along with web pages and resources related to the Directory of Lecturers and educational activities
• Acting as the first point of contact for queries related to volunteering
• Providing general support, advice, tools and resources for the Heads of Volunteering and their teams
• General communications and administrative support for the department

What you'll bring (skills & experience)

• Experience of database management (desirable)
• Experience of working with volunteers (desirable)
• Excellent planning and organisational skills
• Good people skills, ability to negotiate
• Ability to self-manage/self-motivate
• Ability to prioritise activities
• Ability to develop creative solutions to complex problems
• Excellent communication skills both written and verbal

About us

GSG Impact is a UK-registered charity with a global footprint. We work with a network of National Partners and collaborators across multiple countries to help build “impact economies”, strengthening the systems, relationships and market infrastructure that enable capital and policy to deliver better social and environmental outcomes. Our work brings together evidence, convening power and practical support, partnering with leaders across public, private and civil society to accelerate progress and share what works globally. 

The role

We are seeking an experienced Chief Operating Officer (COO) to lead our organisational operations, including finance, HR, governance, compliance and risk. You will ensure strong systems, controls and processes that enable excellent delivery across an international organisation. 

Key responsibilities

• Lead organisational operations across finance, HR, IT, legal, admin and key systems

• Own budgeting, forecasting, reporting, audit and treasury/controls

• Strengthen UK charity governance, policies, compliance and risk management

• Oversee contracts, procurement, supplier management and external advisers

• Lead people operations across multiple jurisdictions (including Employer of Record arrangements) 

About you

• Track record in UK charity governance/compliance and international operations

• Senior operational leader with strong financial and people management experience

• Confident working across complex stakeholder environments and multi-country teams

• Clear communicator, pragmatic problem-solver, calm under pressure 

How to apply

Please send CV (max 2 pages) and a cover letter (max 1 page) explaining your suitability.

GSG Impact is an equal opportunities employer and welcomes applications from all backgrounds. We are committed to safeguarding and will carry out appropriate pre-employment checks.

We reserve the right to close this vacancy early if we receive sufficient applications or appoint a suitable candidate before the advertised closing date.

We are looking for an Internal Support Officer to play a key role in supporting the efficient running of our charity operations and ensuring excellent service delivery across the organisation. Reporting to the Customer Success Manager, you’ll own process development and improvement across the charity, ensuring everything we do can scale easily, as well as providing operational support for a range of activities, including order processing, invoicing, data management, and course administration.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

You’ll help ensure that our internal systems are well-maintained, that information is accurate and accessible, and that processes are consistently followed and improved. You’ll also play a key role in ensuring customers receive a timely, accurate service from order to delivery, helping to underpin satisfaction and retention. This is a great opportunity for someone who enjoys organisation, problem-solving, and supporting others to work efficiently and effectively.

You'll have overall responsibility for keeping our operational systems accurate, efficient and customer-ready, ensuring every transaction and process supports a consistent experience and provides reliable insight.

Operational Administration

• Process customer orders, ensuring all information is accurately recorded on Salesforce and within other key operational systems.
• Arrange the timely despatch of course and programme materials and ensure delegates have timely access to our online learning platform.
• Raise customer invoices and chase overdue payments in line with organisational procedures and timelines.
• Maintain up-to-date and accurate records across internal systems and shared drives.
• Provide administrative support for the delivery of our core courses and awards programmes, including assisting with scheduling, communications, and resource coordination.
• Provide administrative support for the recruitment and development of consultants.
• Provide administrative support for the assignment process.

Systems and Data Management

• Maintain and update order, delivery, date search, and delegate records on Salesforce, ensuring data quality, accuracy, and consistency.
• Support the wider team to use Salesforce and other systems effectively in line with consistent processes.
• Perform regular data checks and audits to ensure high data integrity.
• Maintain the Consultants Drive, ensuring documents are up-to-date, logically organised, and compliant with internal standards.

Process Support and Improvement

• Own the development, implementation and improvement of operational processes to improve efficiency and consistency.
• Identify opportunities to streamline workflows and enhance system use.
• Work collaboratively with colleagues to ensure best practice in data entry, documentation, and operational procedures.

Team and Customer Support

• Provide general administrative support to the Operations Team, including the Head of Operations, Customer Success Manager, Training Delivery Manager, and Systems Manager where needed.
• Respond to internal and external queries promptly and professionally.
• Support cross-team collaboration by ensuring clear communication and sharing of information.
• Provide cover for our Customer Helpdesk during periods when additional resource is needed.

Please see the attached job description and person specification for further details.

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

This new post will build on our Charity fundraising work which seeks to generate income from a portfolio of philanthropic sources, including trusts, foundations, individuals, corporate sponsors, and statutory bodies. The primary focus of this role will be to support the Reinventing Borde Hill project, helping to transform Borde Hill’s South Park and establish a community growing garden at Sugworth Farm.

The project has an am fundraising target of £1million, to be raised over the next two years. Additionally, this post will also seek and pursue opportunities to support the work of Borde Hill Garden Charity more widely. Working with the Reinventing Borde Hill project team, the role will effectively manage funders, driving the financial sustainability of the project and wider charity operations.

Your passion for heritage, the natural landscape, and community involvement will feed into compelling funder proposals and ongoing relationship-building with supporters. You will report to the Managing Director, and prepare monthly/quarterly updates for the Project Board and NLHF.