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Lead a space that changes young people’s lives
We’re looking for a bold, strategic and hands-on leader to take ownership of our Middlesbrough Hub — a vital community space supporting young people facing real barriers to opportunity.
As Hub Manager, you won’t just run a service. You’ll shape a high-impact environment, design programmes that change lives, and build partnerships that open doors for young people who need it most.
What you’ll do
As Hub Manager, you will:
You will play a critical role in ensuring the hub not only delivers for young people today — but is built to sustain and grow its impact over time.
Who we’re looking for
You’ll bring:
Most of all, you’ll be someone who sees potential — in people, in places, and in what’s possible
Why join us?
At the KFC Youth Foundation, we believe every young person deserves the opportunity to thrive. This role offers the chance to:
Benefits
Apply now
If you’re ready to lead a hub that makes a real difference — and help shape the future for young people in Middlesbrough — we’d love to hear from you.
Interviews
This is a two stage interview process.
For Stage 1, this will focus on your experience, leadership style and approach to delivering impact.
You can expect:
Please ensure you can be available for first round interviews online w/c 6th July
For Stage 2, This stage is designed to reflect the reality of the role and how you operate in a live environment.
You will be asked to:
This stage allows us to see how you balance strategic thinking with hands-on delivery, and how you connect with young people — a critical part of the role.
Second stage interviews will be held 4-6pm on either Monday 14thJuly, Tuesday 15th July, Friday 17th July in person and you must be available for one of these dates.
The client requests no contact from agencies or media sales.
Director UK Resilience
Location: UK Wide, Flexible (Hybrid)
Salary: £83,116 - £116,838 per annum, dependent on experience
Hours: 35 per week
Contract: Permanent
Are you ready to lead the British Red Cross’s crisis resilience across the UK - helping to prevent suffering, save lives and uphold dignity when it matters most?
This is a rarely advertised, high‑impact leadership opportunity to play a defining role in how the British Red Cross delivers its humanitarian mission across the UK. As Director of UK Resilience, you will lead at the moments when people are most vulnerable - shaping how communities prepare for crises, respond in emergencies, and recover with strength and dignity.
You will set the strategic direction for a coordinated, UK‑wide approach to emergency response, recovery, preparedness and community education, working in close partnership with government, emergency services, local authorities and the voluntary sector. Your leadership will ensure the British Red Cross is ready to act swiftly and effectively in an increasingly complex and unpredictable crisis landscape.
Embedded within UK Operations, you will provide national strategic leadership at scale, enabling the organisation to mobilise staff, volunteers and partners rapidly and with confidence. Operating within a complex matrix environment, you will bring together multidisciplinary teams and senior leaders, harnessing the depth of expertise across our workforce and volunteer network to deliver trusted, well‑coordinated humanitarian responses.
With the reach, credibility and experience of the Red Cross Movement behind you, you will help deliver large‑scale, integrated responses alongside statutory responders - meeting immediate humanitarian need while strengthening long‑term community resilience. Representing the organisation nationally, you will build influential partnerships, support delivery of our 2030 Strategy, and help ensure our crisis response continues to evolve in line with our Fundamental Principles.
At the heart of this role is a deep commitment to humanity. If you are motivated by purpose, ready to lead at national level, and driven to make a tangible difference in people’s lives when they need it most, this is your opportunity to help lead the Red Cross mission in the UK.
What will a day in the life of a UK Director of UK Resilience involve?
To be a successful UK Director of UK Resilience, what will you need?
We understand that no candidate will meet every requirement. If your experience looks a little different but you feel you can bring value to this role, we would strongly encourage you to apply.
Interested? Apply now!
Please submit your application via the British Red Cross website. You’ll need an up-to-date CV and supporting statement as part of your application.
The closing date for applications is 23.59 on the 5th July 2026.
We’re committed to building a diverse and inclusive organisation and we value different experiences and the perspectives that lived experience brings. We welcome applications from all backgrounds, particularly those underrepresented in leadership.
In return for your commitment and expertise, you’ll get:
We are proud to be a Disability Confident & Carer Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed.
Together, we are the world’s emergency responders.
To mobilise the power of humanity so that people can prepare for, respond to, and recover from crisis.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forest Farm Peace Garden is a small East London charity offering ecotherapy and community gardening to support people’s mental health and wellbeing.
We are looking for a strategic, hands‑on Director (21 hours per week) to lead our next chapter, working closely with a committed staff team, trustees and volunteers.
As Director you will hold overall responsibility for the charity’s vision, strategy and day‑to‑day operations, ensuring our programmes run safely, sustainably and in line with our values. You will lead on fundraising and finance, including developing and delivering a fundraising strategy, managing budgets and reporting to funders and the Board of Trustees.
You will line‑manage our Ecotherapy Worker, Gardener, and three sessional staff, nurture a positive, inclusive culture, and make sure staff and volunteers are supported to do their best work. Building relationships with local mental health services, community organisations and partners will be central to the role, helping us reach people who can benefit most from time in the garden.
This role would suit someone who enjoys combining strategic thinking with practical delivery in a small organisation, and who is confident working independently while collaborating closely with others. If you care about mental health, social justice and nature connection, and want to help a much‑loved local project thrive, we would love to hear from you.
The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Programme Coordinator
Location: Hybrid (typically 3 days in the office), central Manchester with occasional travel
Contract: Permanent, full-time
Salary: £25,000 - £30,000
Closing date: 10am, Monday 13th July 2026
About Belong
Belong – The Cohesion and Integration Network is a national organisation working to strengthen social cohesion and integration across the UK. Through research, policy development and place-based programmes, we bring people together, support communities and champion approaches that help create a more connected and less divided society.
Belong is entering an exciting new phase of growth. With a strengthened national profile, an ambitious strategy and a passionate team, we are looking for talented people who share our commitment to creating positive change.
About the Role
As Programme Coordinator, you will play an important role in supporting the delivery of Belong's place-based programmes across England and Wales. Working closely with the Programme Director, Programme Leads and external partners, you will help ensure projects are well organised, inclusive and impactful.
This varied role combines project coordination, stakeholder engagement and administrative support. You will help coordinate programme activities, events and communications, maintain project records and resources, support reporting and evaluation activities, and contribute to the smooth day-to-day delivery of programmes.
This is an excellent opportunity for someone who enjoys working across multiple projects, building relationships with a range of stakeholders, and contributing to work that makes a meaningful difference in communities.
About You
You will be an organised and proactive individual with experience supporting projects or programmes, ideally within a charity, public sector or wider social impact environment.
You will have strong organisational and communication skills, excellent attention to detail, and the ability to manage competing priorities effectively. You will be confident working collaboratively with colleagues and external stakeholders, while also taking ownership of your own workload.
Most importantly, you will be passionate about Belong's mission and values, with a collaborative, inclusive and solutions-focused approach and a genuine desire to learn and develop within a programmes team.
Benefits
30 days’ annual leave per year
Hybrid working (typically 3 days in the office)
Enhanced sick pay
Enhanced maternity and paternity pay
How to Apply
Please click ‘Apply’ to be redirected our recruitment partner's site, where you can download the Candidate Information Pack and find details of how to apply. As part of your application, you will be asked to answer three questions.
Please tell us about a piece of work that you are particularly proud of and the role you played in its success. (max. 300 words)
Please describe a situation where you had to work with a range of different people to achieve a shared outcome. (max. 300 words)
Belong works with people, communities and organisations from a wide range of backgrounds and perspectives. What values or principles guide how you work with others? (max. 300 words)
Deadline: 10am on Monday 13th July 2026
Interviews: w/c 27th July 2026 (in-person in Manchester)
For questions or to arrange an informal conversation, please contact Atkinson HR Consulting.
Belong’s Commitment to Inclusion
Belong is committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups—if you are unsure whether to apply, we encourage you to do so.
An introduction from our Head of Fundraising
Villiers Park is a national social mobility charity with a strong track record of delivering impactful programmes that support young people from under-represented backgrounds to fulfil their potential.
We are seeking to recruit an experienced Trusts and Foundations Manager to lead and grow income from charitable trusts, foundations and grant-making bodies. This is a pivotal role within the fundraising team, responsible for developing and delivering a successful trusts and foundations income stream to support Villiers Park's programmes and ambitious ‘Beyond Barriers’ growth strategy.
Villiers Park is generously supported by charitable trusts and foundations, which contribute over £500,000 every year towards our work. The Trusts and Foundations Manager will build on and develop Villiers Park’s trust fundraising, by cultivating relationships with current and prospective supporters, preparing compelling applications and reports, and seeking new funders and opportunities to help us to realise our goals and those of the communities we serve.
As Trusts and Foundations Manager, you will be part of a supportive fundraising team (based in our Cambridge office) and will work closely with dedicated and welcoming colleagues from across the organisation including our Communications Manager, Finance Manager, Programmes Team, Senior Leadership Team and Trustees. I hope that you will be inspired to apply for the role and look forward to hearing from you.
Melody Brooker
Head of Fundraising
About the role
Villiers Park is generously supported by charitable trusts and foundations, which contribute over £500,000 every year towards our work. The Trusts and Foundations Manager will build on and develop Villiers Park’s trust fundraising, by cultivating relationships with current and prospective supporters, preparing compelling applications and reports, and seeking new funders and opportunities to help us to realise our goals and those of the communities we serve. Our established portfolio offers a unique opportunity for an experienced Trusts and Foundations Manager to steward relationships and meet with funders across our hubs, to see our work in action.
The successful candidate will be joining the team at an exciting time for Villiers Park. We have five thriving regional hubs cross the UK, and an evidence-based approach that makes a proven impact on young people’s lives. Our Beyond Barriers strategy is focused on further scaling our work to substantially increase our impact across the country by 2030.
As the Trusts and Foundations Manager, you will have the opportunity to work with colleagues from across the organisation, from Progression Coaches who work directly in and with our school partners to members of the Senior Leadership Team and Trustees. You will be part of a small fundraising team so working well in a team, and being flexible to support others, is essential. You will build mutually trusting relationships with colleagues and funders and balance tenacity with empathy.
Key responsibilities
This list is not exhaustive, and the post-holder may be required to undertake other tasks relevant to the role and within their capability.
Essential skills and experience:
Desirable skills and experience:
Employee Benefits
Safeguarding:
Villiers Park Educational Trust is committed to safeguarding and to providing a safe and supportive environment, which secures the well-being and best outcomes for the young people with whom we work.
Safeguarding is embedded in all aspects of Villiers Park's work and integral to the commitment we make to our schools, partners and the young people and communities we serve and work with. All employees and volunteers are expected to share this commitment by adhering to our organisational safeguarding procedures, attending regular in-house training and keeping up to date with developments in policies and legislation. All employees and volunteers will also agree to undergo a Disclosure and Barring Services check and successfully complete our mandatory online training courses including NSPCC Safeguarding in Schools and PREVENT training.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Public Interest News Foundation (PINF) is the UK’s first charity that exists to promote high-quality journalism. Last year, we launched an ambitious ten-year mission to regenerate local news in the UK. We believe that local news is a vital part of the fabric of local communities, drawing people together around shared facts and pride in place at a time of disinformation and division.
We are pursuing our mission by (1) sourcing new funds for local news; (2) advocating for supportive government policies; and (3) celebrating local news providers from the UK and around the world that are Accountable, Sustainable, in the Public interest, Innovative, Representative and Engaging (ASPIRE).
Over the last year, we have successfully encouraged the UK Government to launch an unprecedented new £12m Local News Fund. We have also built support for our mission from US and UK donors. And we have launched initiatives such as the Tenacious Journalist Awards, to recognise and support independent news providers who are having a significant social impact.
We have a small and professional staff team and a dedicated board of trustees, and we are now looking to recruit a Programmes Officer to support our work. I hope that you will consider joining us on this exciting and important mission.
Jonathan Heawood, Executive Director
Summary of the Role
Title: Programmes Officer
Salary: £30,000
Benefits: 33 days annual leave including Bank Holidays; 7% employer pension contribution; professional development budget; flexible working
Type: Fixed-term renewable 12-month contract
Time commitment: 35 hours per week, with some scope for flexible working
Location: Remote, with occasional meetings in London or other UK locations, for which PINF will pay travel expenses from within the UK
Reporting to: Deputy Director, who will provide overall line management and lead 60% of the Programmes Officer’s work
Working closely with: Campaigns & Communications Manager, who will lead the remaining 40% of the Programme Officer’s work
Purpose of the Role
The Programmes Officer will support the PINF team across our three workstreams: the Local News Fund; Local News Campaign; and Local News Futures programme.
· Through the Local News Fund, we work with grantmakers and social investors (including government-backed fund managers) to unlock new economic resources for local news across the UK.
· Through the Local News Campaign, we work with the BBC, big tech firms, central and local government, MPs, Peers and regulators to shape a positive enabling environment for local news across the UK.
· Through the Local News Futures programme, we work with academics, civil society organisations, journalism support organisations and local news providers to showcase models of local news with the most positive impact.
The Programmes Officer will provide support with events, research and campaigns across these workstreams, and will also provide support with our organisational functions, including communications, fundraising and governance.
By providing efficient and effective support to the team, the Programmes Officer will unlock new potential for PINF to deliver our charitable purpose.
Key Responsibilities
Events
· Support the Deputy Director with the successful delivery of the annual Local News Forum by:
o Maintaining a comprehensive and up to date project plan
o Contributing to the effective marketing of the event within PINF’s network of independent local news providers and stakeholders
o Managing ticket sales and maintaining an accurate database of invitees and participants
o Contributing to effective working relationships with partners and suppliers, including venues and sponsors
o Managing speakers
o Supporting budget administration, including tracking agreed expenditure and processing spending in line with approved budgets and under the oversight of the Deputy Director
o Responding promptly and efficiently to queries
o Providing on-the-day support including registering participants, liaising with the venue and catering providers, ensuring smooth technical support and troubleshooting any issues as they arise
Research
· Support the Deputy Director with our research objectives by:
o Organising and minuting twice-yearly online meetings of our Research Advisory Group
o Working with colleagues to ensure the Local News Map is comprehensive and up to date
o Liaising with independent local news providers to support the new Local News Audit
Campaigns
· Support the Campaigns & Communications Manager with our campaign objectives by:
o Managing relationships with independent news providers participating in our annual Indie News Week
o Supporting budget administration for campaign activity, including tracking agreed expenditure and processing spending in line with approved budgets and under the oversight of the Campaigns & Communications Manager
o Supporting key campaign moments including parliamentary events, party conferences, roundtables and other online and offline events
o Providing logistical and administrative support for key campaign moments, including by maintaining participant and invitation lists, tracking RSVPs and preparing background information for colleagues
Communications
· Support the Campaigns & Communications Manager with our communications objectives by:
o Managing the ‘contact’ email inbox
o Supporting the delivery of engaging content across PINF’s blog and newsletter, including gathering stories, opportunities and other relevant material, in collaboration with the Campaigns & Communications Manager
o Managing PINF’s social media channels including LinkedIn, BlueSky and Instagram
o Updating elements and pages across our website
o Supporting PINF’s WhatsApp community of independent local news providers by sharing relevant content, helping eligible participants to join, and assisting with day-to-day moderation
Fundraising
· Support the Deputy Director with our fundraising objectives by:
o Maintaining the fundraising database and keeping records up to date based on information provided by colleagues
o Facilitating monthly internal fundraising meetings
Other
· Any other tasks as reasonably requested by the Deputy Director
Essential skills and experience
· Experience in an administrative, coordination or project support role
· Excellent organisational skills, with the ability to manage multiple tasks, deadlines and priorities
· Strong written and verbal communication skills
· Confidence using Microsoft Office and other common digital tools to organise work, manage information and communicate effectively
· Ability to work collaboratively in a small team and to support colleagues across different areas of work
· A high level of accuracy and attention to detail
· Support for PINF’s mission and charitable purpose
· Applicants must have the right to work in the UK.
Desirable skills and experience
· Experience of supporting events, campaigns, communications or fundraising activity
· Experience of working in a charity, membership body, media organisation or other mission-driven organisation
· Familiarity with website, newsletter or social media content management
· An understanding of the challenges and opportunities facing local and independent news providers in the UK
How to apply
· Please apply through CharityJob.
· In your application, you will be asked to provide a short example of how your previous experience makes you a strong candidate for this role. We encourage applicants not to use generative AI to draft this part of the application, as we are interested to hear about your own experience in your own words!
· If you require any adjustments to support your application, please let us know when you apply.
We particularly welcome applications from people whose backgrounds and perspectives are underrepresented in charities and the news sector.
We are working to regenerate local news in the UK - because everyone should benefit from journalism that speaks to, for and with them


The client requests no contact from agencies or media sales.
Salary: £65,000-£68,000 per year
Contract Type: Permanent
Location: UK (minimum 2 days per week in the London office)
Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours
Reporting To: Chief Engagement Officer
HOW TO APPLY
Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight on 1st July via the Workable link.
In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description.
We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them.
Please use see our AI guidance for Job Applicants.
INTERVIEW STAGES
The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):
Candidates will be asked to prepare a presentation (10–12 minutes maximum) on a major donor stewardship communications plan. Candidates should allocate no more than 3 hours to prepare this task.
ABOUT THE ROLE
Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action.
The Head of Major Donors will play a critical role in strengthening and stewarding Mission 44’s relationships with high-value donors, philanthropists, and strategic supporters.
This role will work alongside the Chief Engagement Officer to lead the development and delivery of a thoughtful, personalised and impactful Major Donors programme that deepens donor pipeline and engagement, increases contributions, strengthens long-term relationships, and inspires continued investment in Mission 44’s mission and impact.
The successful candidate will combine exceptional relationship management skills, a solid network of donors, strong project coordination and communications, with strategic thinking.
They will work closely across fundraising, communications, programmes and leadership teams to ensure donors experience meaningful engagement with Mission 44’s work, values and community.
Requirements
MAJOR DONOR CULTIVATION AND RELATIONSHIP MANAGEMENT (70%)
DONOR COMMUNICATIONS AND IMPACT REPORTING (20%)
SYSTEMS MANAGEMENT AND COLLABORATION (10%)
ABOUT YOU: SKILLS AND EXPERIENCE
ESSENTIAL
DESIRABLE
PERSONAL QUALITIES
Benefits
Mission 44 is a charity launched by Lewis Hamilton to drive change so that every young person can thrive in school and access great careers in STEM.
The client requests no contact from agencies or media sales.
Policy and Research Coordinator
Location: Hybrid (typically 3 days in the office), central Manchester with occasional travel
Contract: Permanent, full-time
Salary: £25,000 - £30,000
Closing date: 10am, Monday 13th July 2026
About Belong
Belong – The Cohesion and Integration Network is a national organisation working to strengthen social cohesion and integration across the UK. Through research, policy development and place-based programmes, we bring people together, support communities and champion approaches that help create a more connected and less divided society.
Belong is entering an exciting new phase of growth. With a strengthened national profile, an ambitious strategy and a passionate team, we are looking for talented people who share our commitment to creating positive change.
About the Role
As Policy and Research Coordinator, you will play an important role in supporting the delivery of Belong’s policy and research work. Working closely with the Policy and Research Lead and wider team, you will help ensure projects are well organised, rigorous and impactful.
This varied role combines research coordination, stakeholder engagement and project support. You will contribute to research and policy projects from planning through to dissemination, supporting activities such as literature reviews, data collection and analysis, stakeholder engagement, report writing and project administration. You will also help coordinate meetings, workshops and consultation activities, ensuring research findings and insights are effectively shared with a range of audiences.
This is an excellent opportunity for someone who enjoys working with information and evidence, managing multiple priorities, and contributing to work that informs policy, practice and positive social change.
About You
You will be an organised and proactive individual with experience supporting research projects, policy development or related activities, ideally within a charity, public policy or research environment.
You will have strong information-handling skills, with the ability to analyse, summarise and synthesise complex material clearly and accurately. Alongside excellent written and verbal communication skills, you will be comfortable building relationships with a wide range of stakeholders and managing competing priorities effectively.
Most importantly, you will be intellectually curious, collaborative and committed to Belong’s mission and values. You will bring a solutions-focused approach, a strong attention to detail, and a genuine desire to learn and develop within a policy and research environment.
Benefits
30 days’ annual leave per year
Hybrid working (typically 3 days in the office)
Enhanced sick pay
Enhanced maternity and paternity pay
How to Apply
Please click ‘Apply’ to be redirected to our recruitment partner's site, where you can download the Candidate Information Pack and find details of how to apply. As part of your application, you will be asked to answer three questions.
Please tell us about a piece of work that you are particularly proud of and the role you played in its success. (max. 300 words)
Please describe a situation where you had to work with a range of different people to achieve a shared outcome. (max. 300 words)
Belong works with people, communities and organisations from a wide range of backgrounds and perspectives. What values or principles guide how you work with others? (max. 300 words)
Deadline: 10am on Monday 13th July 2026
Interviews: 21st or 22nd July 2026 (in-person in Manchester)
For questions or to arrange an informal conversation, please contact Atkinson HR Consulting.
Belong’s Commitment to Inclusion
Belong is committed to equity, diversity and inclusion. They welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups—if you are unsure whether to apply, we encourage you to do so.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
Lead on set up and implementation of new seasons, events and sales activity
Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
Maintain high standards of data accuracy and integrity across Box Office and customer records
Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
Champion accessibility across all ticketing and customer service activity
Leadership & Management:
Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
Minimum three years' experience in a CRM, ticketing, audience data or related role
Advanced knowledge and practical experience of Tessitura
Experience managing and maintaining CRM systems and customer databases
Experience producing audience analysis, reporting and business insight
Strong understanding of customer relationship management principles
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to explain technical concepts to non-technical colleagues
Ability to manage multiple priorities and meet deadlines
Commitment to delivering outstanding customer experiences
Interest in music, culture and the arts
Willingness to work evenings and weekends
Desirable
Experience of implementing CRM upgrades or major systems projects
Experience working within a Tessitura consortium
Experience of customer journey mapping and audience segmentation
Experience of marketing automation and CRM-driven campaign delivery
Experience working within an arts, cultural or performing arts organisation
Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.