Challenge And Public Events Manager Jobs in Charing Cross, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
If you’re passionate about building partnerships which transform lives, we want to hear from you. Every year, thousands of people receive life-changing support from Back Up – and with your help, we can do even more
As Corporate Partnerships Manager you’ll be responsible, for driving and developing the Corporate Fundraising Strategy. With support from our trustees, the fundraising board and committees, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place.
We pride ourselves in the strength of our partnerships and the impact they have – and are looking for someone who feels just the same as we do. Sound like you? Get in touch!
We have a proven track record in service delivery and a well-established donor base of longstanding relationships. With current pressures on health services, the need for our services is greater than ever and we must explore new ways of working in partnership to ensure we deliver. What sets us apart as a charity is our user-led philosophy, and our fun and inclusive culture. We value diversity and prioritise work-life balance and the wellbeing of our staff and volunteers. We focus on staff development, empowerment, and recognition.
Key stakeholders:
Trustees, fundraising boards and committees, corporate foundations, supporters, major donors, friends, and families of people with spinal cord injury, Back Up staff, volunteers, and trustees.
Application instructions:
Please apply by submitting the below to recruitment @ backuptrust . org . uk
• To apply please send your CV and covering letter max two sides A4 (saying why you want the job and explaining how you fit the person specification)
Any questions about the role, just email charlene @ backuptrust . org . uk to find out more information.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
Closing date: We will work on a rolling basis, arranging interviews as suitable applicants come through. We expect this role to be popular, so please apply early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.
We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.
We are looking for a dynamic individual to take on the day-to-day running of the Digital Champions project and network. Digital Champions are volunteers who inspire and motivate others to get online, while encouraging and supporting them to develop their digital skills and confidence. As the project continues to evolve, there will be an increased focus on Digital Champions placed in local health care settings across the borough. Digital Champions will operate at local community venues including Community Pharmacies, Phlebotomy clinics, and at community events, with a strong focus on NHS App promotion to Bexley residents. This is an opportunity to be at the centre of an exciting, innovative partnership project, working closely with the statutory and voluntary sector partners in taking the scheme into a new phase of development. If you are an individual passionate about community development and ensuring that digital inclusion remains an important part of the agenda in Bexley, we would love to hear from you.
Key Duties:
- To be the first point of contact for the existing network of Digital Champions in the borough, and support organisations to recruit, onboard and manage new Digital Champions.
- To directly manage a pool of Digital Champions under BVSC and lead on recruitment, onboarding, and training.
- To organise regular online and face-to-face meetings for Digital Champions.
- To develop and implement a communications plan that raises awareness of the Digital Champions Network in Bexley and of the challenges and opportunities digital inclusion presents.
- To explore new opportunities with partners and the sector more broadly in a way that aims to expand the digital champions project and create a more digitally inclusive culture for Bexley residents.
- To organise regular events, training and information sessions for Digital Champions based on needs.
- To collect data and write reports on the project for presentation to partnership committees and health and wellbeing boards.
- To represent Bexley Digital Champions at London-wide and national forums and conferences.
- Attend staff meetings, supervision and training as required.
- Identify, report, and monitor any safeguarding concerns in accordance with the latest local procedures relating to the appropriate service.
- To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding.
- Undertake any other duties that may reasonably be assigned from time-to-time including travel throughout the borough to attend events, answer phone enquiries, occasionally on evenings/weekends, meet with volunteers and organisations.
- To support the Volunteer Centre on an adhoc basis with events, phone line queries and other general activities.
These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services.
Please note that the base for this role is Engine House, Bexley, and will involve regular travel throughout the London Borough of Bexley.
Person Specification
Essential:
Experience of working in a person-centred way in charity, health, or care services
Committed to improving lives and communities
Excellent interpersonal skills with experience of working with people from diverse backgrounds.
Experience of working within a framework of confidentiality and with access to sensitive personal data
Excellent IT skills including previous use of Microsoft Office and CRM database systems
Experience of demonstrating impact and user outcomes
A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
Ability to develop and maintain relationships with professionals and voluntary sector providers across the borough
Enthusiasm, flexibility and a positive ‘can do’ attitude
Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
Desirable
Existing knowledge of local voluntary services and resources
Experience of providing volunteer management and support
An understanding of health inequalities at a local, London-wide, and national level
An understanding of Health and Social Care Services
An understanding of volunteering policies and procedures
Organisational values, who have the right experience and skills for the role
This position will be subject to satisfactory references and DBS check.
Please submit your CV, cover letter, screening questions and monitoring form by 9am on Thursday 3rd June. Applications which do not provide all 3 items (CV, cover letter and screening questions) will not be considered.
You will be advised if you are shortlisted and informed of the interview date which will take place on Wednesday June 12th. If you have not heard from us by Friday 7th June, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted.
*We encourage you to apply early, as applications will be reviewed as soon as they are received*
The client requests no contact from agencies or media sales.
About us
This is who we are
We are a creative human rights organisation with a focus on children and young people. We believe children deserve to have their rights fully recognised and respected, just as all humans do. We press for rights – not charity – and campaign for a genuine shift in how governments and societies view and treat children. Through research, policy, art and creative storytelling, we encourage people to think critically about the world.
Guided by our CRIN Code, we are committed to building a team that represents a wide range of experiences, locations, backgrounds, heritage and perspectives. We understand that the world and its problems cannot be looked at in isolation, that everything is connected, and achieving change calls for many different voices. If this resonates with you – we would really love to hear from you.
This is why we need you
We see communications as storytelling. Because stories make our world. They hold real power and have real consequences. On a basic level, the stories we hear influence the things we believe, which in turn, influence the laws and policies making up the systems that govern us. So every aspect of how we present stories – how we read, watch and listen to them – matters. Looking at our work through this lens has challenged us to reframe our thinking on how we want to communicate.
Our website and our digital platforms are our biggest tools for communication. We have been working towards a dream of audiences encountering CRIN’s website as a holistic experience - bringing design, content and expression together. For our platforms to feel like spaces for conversation (open), not solely where people go for information (closed). Spaces to share ideas and build on the ideas of others to form a community. We still have a long way to go to get there. But we have started the work – and invite you to join us in continuing it.
This is why we are looking for a new Communications Manager to lead on planning and implementing our communications work.
About you
This is who we are looking for
You understand the power of language in all its forms: written, spoken, unspoken, and visual. You’re passionate about justice, equality and global issues facing our planet. Under the guise of your day job, you may even secretly be an artist. Crucially, you practise the disappearing art of listening.
You believe that storytelling has a crucial role to play in sharing ideas, changing opinions and building a collective vision for a better world. You have a strong understanding of how narratives are constructed and how to effectively communicate in different ways, with different audiences, on different platforms.
You’re aware that the world won’t change one tweet at a time, but you nonetheless know how to get the message across to the right people, and have a complete and nuanced understanding of digital audiences.
Knowledge, skills and qualities required
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A genuine interest in working at an organisation focusing on cutting-edge human rights issues in creative ways;
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Experience in a communications role at manager level;
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Approach communications with a human touch - and a hint of mischief and humour;
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Creative and strategic thinker with an understanding of communications in the digital age and an ability to adapt to new approaches and audiences;
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Excellent copywriting and creative writing skills;
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Excellent ability to plan and organise simultaneous projects;
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Good knowledge of design software, such as Adobe Creative Suite;
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Good knowledge of SEO best practices and familiarity with web platforms;
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Experience using MailChimp, or similar email marketing platforms;
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Eagle-eye attention to detail and excellent editing and proofreading skills;
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High level of written and spoken English;
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Thrives within a small but diverse and international team.
Responsibilities
This is what the role might entail
Working alongside CRIN’s Creative Directors and communications team, you will:
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Write engaging and accessible copy for CRIN’s channels (website, social and digital platforms)
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Manage the communications campaigns and digital strategies for CRIN’s projects, events and activities;
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Manage content for our digital platforms in a variety of formats (illustrations, videos, audio and written pieces);
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Develop a new social media strategy and manage our social media channels
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Implement a shift in approach to CRIN’s Instagram, fully weaving it into how we communicate about our work and with our audience — beyond stats and followers — to build a community where there is mutual learning;
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Coordinate tasks for our Digital Designer and Graphic Designer as required;
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Manage CRIN’s newsletter, sending out regular news and updates to our mailing list;
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Manage website maintenance and ensure that key pages on CRIN’s website are kept up to date and search engine friendly;
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Support the Creative Directors’ work, taking CRIN’s existing research and policy work and reimagining it into different formats for different audiences;
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Any other responsibilities discussed with CRIN’s Creative Directors.
Location: UK-based, split between remote work and occasional travel to London office
Hours: 32 hours
Holiday: 22 days pro rata (for 32 hour full-time working week), off for Christmas season
Start date: ASAP
The client requests no contact from agencies or media sales.
Senior Media and Campaign Manager
Contract: Fixed term contract for approximately seven months maternity leave cover. With either part time of 4 days (28 hours) per week or full time (35 hours per week) options available.
Ideal start date: 24 June 2024 to provide up to two weeks hand over with the current post holder.
Location: Hospice House, Britannia Street, London, WC1X 9JG. This role is eligible for the Hospice UK Hybrid Working Arrangement from the start of employment, with around once a week as a minimum in the office.
Starting salary: £43,646 per annum FTE
Closing date for applications: 12pm on Thursday 23 May 2024
Expected week of interviews: w/c 27th May
Charity People is delighted to be partnering with Hospice UK to recruit a Senior Media and Campaign Manager to help shape the UK's conversation about hospice and end of life care, death and grief. Through strategic, savvy and nimble media relations work, and through contributing to wider mobilisation of and engagement with public and political audiences, you will help to change public perceptions, political agendas, and policy priorities.
Hospice UK is the national charity for hospice and end of life care, working to ensure everyone affected by death, dying and bereavement gets the care and support they need, when they need it. Their mission is to transform the way society cares for the dying and those around them. To empower individuals, communities and populations to embrace the ethos of hospice care and extend its breadth and reach to improve everyone's experience of death, dying and bereavement.
Key responsibilities within the Senior Media and Campaign Manager role will include:
- Devise and deliver an ambitious media strategy to consistently secure top tier coverage which advances Hospice UK's strategic aims in line with their influencing objectives.
- Identify and produce engaging stories, nimbly working with research, data, people's stories and leading complex negotiations with colleagues from across Hospice UK to do so.
- Independently lead complex and sometimes risky negotiations with influential journalists.
- Lead relationships with colleagues to drive forward changes in healthcare policy through briefing journalists, placing opinion pieces, and securing news and features coverage for Hospice UK's research and calls for change.
- Work closely with storytellers to ensure that people's lived experience of death and grief is reflected in the national media, driven by an active, daily commitment to equality, diversity and inclusion.
- Take an active role in reputation management for Hospice UK and develop and maintain their public position statements for key topics to support consistency of message.
- Advise on public campaign strategy and content while leading the representation of the charity's policy and political work to secure maximum impact across their digital channels.
- Develop audience-led channel content strategies to engage and keep informed the charity's membership and professional audiences and spot potential opportunities for public mobilisation work.
- Manage constructive and strategic relationships with journalists across the national media, placing stories regularly and briefing them on the latest developments.
- Build warm, collaborative and productive relationships with internal and external stakeholders.
- Oversee and improve operations of the press office function including running core services such as media monitoring.
- Develop and deliver a high-quality media measurement framework that captures the impact of Hospice UK's work.
- Line manage and develop the Senior Media and Communications Officer
- Support staff who are conducting media interviews and develop their confidence in the media to give succinct and engaging lines to journalists.
Hospice UK are looking for someone who is collaborative, has superb news judgement and who is able to pivot quickly from project to project and story to story. You'll need a softness of touch when working with storytellers and hospice colleagues, and the patience and pragmatism to work with internal and external colleagues. You'll need to be decisive, and able to explain complex decisions to journalists and senior management. As well as strong media relations skills, we're looking for someone with a wider understanding of the full communications and marketing mix, and who will have some oversight and strategic control of the charity's digital channels.
We would love to hear from you if have the following skills and experience:
- Significant experience in a Media/PR professional role with Exceptional writing skills
- Ability to contribute creative ideas to generate content for news and features stories
- Experience of developing media strategies that deliver exceptional news and features coverage
- Demonstrable experience of developing media relationships and partnerships and outstanding interpersonal skills, including the ability to negotiate on challenging stories with senior journalists
- Understanding of how 'traditional media' interfaces with multi-channel integrated campaigning, and a strong eye for effective and engaging digital content
- Experience of reputation management
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
We reserve the right to close the vacancy early if we receive a high volume of applications.
We are looking for an experienced Operations Manager to cover parental leave.
The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team. They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.
The successful candidate will have knowledge and experience of:
· Managing the delivery of contract and programmes to meet contractual obligations
· Working with business, schools and/or community organisations to create beneficial relationships
· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries
· Securing funding for impact programmes
This is a fixed term contract for approximately 10 months to cover parental leave.
The location is flexible - candidates can be based at home or at their nearest BITC office.
The salary level for this role reflects the contractual location and the programme funding. The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based.
The role is full-time - 35 hours per week.
Closing date: 26 May 2024 at midnight
Interview date: w/c 3 June 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Regional Manager for Volunteer Mentors (London) - £29,000 per annum plus London Weighting (pro-rata)
6-month fixed term contract (continuing subject to funding)
**Please note that applications submitted without a Covering Letter will not be considered**
Here at One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
This is one of two Regional Manager roles in London; a Regional Manager for Volunteer Mentors, and Regional Manager for Programme Delivery.
The Regional Manager for Volunteer Mentors focuses on mentor supply, securing sufficient volunteers primarily for London and also for 1MM’s national outreach. It’s the perfect role for a candidate whose passions and strengths align with large scale outreach for volunteers so that no young people on those programmes miss out.
Would you like:
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The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change?
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A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in the UK Great Britain?
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An exciting opportunity to shape a growing organisation?
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Monthly Learning and Development training sessions for the whole team to enhance your personal development?
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15 hours per year volunteering allowance?
If so, this is the role for YOU!
The role is responsible for overseeing high-quality sourcing of volunteers to join as 1MM Mentors, in London and nationally. This includes partnership development, online site listing, and matching mentors/mentees, and oversight of some corporate programmes. Also to consider safeguarding measures, fundraising, meeting growth targets and leading all aspects of mentor management. The role will help to establish a pipeline in line with 1MM’s aspirations for 2024 and beyond. This role reports to the Chief Commercial Officer (CCO).
1MM Regional Manager for Volunteer Mentors main tasks include:
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Helping 1MM to scale by helping establish over 150 new, high quality mentoring matches each quarter. (A match means that the mentor and the mentee have completed 1MM’s training and have had their first meeting)
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Meeting all quality assurance KPIs.
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Maximising conversion, retention, and mitigate drop-off
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Providing ongoing support for key stakeholder partners, including Employers, and maintaining strong relationships.
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Securing at least one new partner per quarter.
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Becoming familiar with the 1MM Platform, using it comfortably for ongoing administration and providing support to users.
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Providing regular reports on progress related to the role.
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Potential for line-management responsibilities as the team grows.
For a more detailed job description, please see the job pack attached.
Terms and Conditions: This is a full time role offered in London, for 6 months (continuing subject to funding). This is a hybrid role with two days working at home, two days in the London office, and one day where it is up to you.
Remuneration and benefits: Salary bracket of £29,000 per annum plus London Weighting (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). We also offer monthly team Learning and Development training sessions, and 15 hours volunteering allowance per year.
Details on how to apply are attached as “Application Guidelines”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
We're looking for an IT Project Manager to join our Data and IT team. The IT Project Manager will oversee the planning, implementation and tracking of assigned IT projects within the charity. You'll be responsible for managing the project team, ensuring projects are completed on time, within budget and meet quality standards. You'll serve as a liaison between various stakeholders, including clients, internal teams and vendors, to ensure effective communication and collaboration throughout the project lifecycle. You'll also identify and mitigate risks, resolve issues and provide regular progress reports to stakeholders.
Safeguarding
Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Closing date: Rolling – we'll be reviewing applications as they're received.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.
New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis.
Salary: £37,024 - £41,600
Closing Date: 10am, 3rd June 2024
The client requests no contact from agencies or media sales.
Senior Fundraising Manager
Senior Fundraising Manager (12 Month FTC)
Job Advert
Are you a fundraising manager with experience in mass participation events? We’re hiring for a Senior Fundraising Manager to lead our Owned Events and Products team. This is a 12-month maternity cover contract.
You’ll be leading the Owned Events & Products team in the development and delivery of bespoke event, campaigns and products including our flagship event RBC Race for the Kids. You’ll work across the wider Fundraising and Marcomms teams, and with external stakeholders to lead a team to deliver new and existing products, meet ambitious targets and provide an exceptional supporter experience.
About You
- You’ll be a strong people manager and competent working with multiple stakeholders.
- You’ll also be an experienced fundraiser, used to working towards ambitious targets, with a passion for event delivery, new product innovation and excellent supporter experience.
- You’ll have experience of delivering mass participant products and events, and have a good understanding of marketing, stewardship and project management.
About the Team
Owned Events & Products raise significant income and the team is a crucial part of the Mass Participation department, which sits within public fundraising. The Mass Participation department is also responsible for 3rd Party challenges events and virtual events, raising £6m per year overall.
What we can offer you
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
Please refer to the full job description below for more information.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the careers page of our website before you apply.
Closing Date: 28th May 2024
About The Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
As a Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
REF-213 899
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.
Job Title: Customer Experience Manager
Salary £36,000
Hours: 35 hours per week
Location: Fully remote – home based
Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
About the role
We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT. If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.
The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.
You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.
At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.
We are looking for….
- A strategic thinker with a commercial mindset who has overseen bookings or sales teams.
- A leader who is forward thinking and inclusive.
- A strong leader in handling complaints, particularly focusing on high-risk and EDI (Equality, Diversity, and Inclusion) complaints.
- A process driven, bold individual who is not afraid to challenge the status quo.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
The successful candidate can be based anywhere within the UK with this remote opportunity.
What we offer
We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: 10am on Friday 24th May 2024
Interview dates: Wednesday 29th and Thursday 30th May 2024
Interview format: Virtual – Teams link will be sent with invite to interview.
The client requests no contact from agencies or media sales.
Supporter Engagement Manager
Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!
About Us
Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.
About the Role
As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.
Read the job pack for further details of this fantastic opportunity.
Key Responsibilities
- Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
- Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
- Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
- Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
- Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
- Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
- Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
- Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
- Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.
About You
- Minimum of three years of experience in the charity or third sector.
- Proven track record in supporter engagement and database management.
- Good understanding of UK GDPR regulations.
- Familiarity with fundraising functions and project management.
- Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
- Strong proficiency in written and verbal communication.
- Innovative thinker with a proactive approach to problem-solving.
- Team player with a reliable and detail-oriented work ethic.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours
34.5 hours a week, Monday to Friday.
Benefits
- Hybrid working (2 days in the office, 3 days at home)
- Flexible working hours
- 5 weeks' paid holiday per year, as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox
- Wisdom app
- Care Friends referral app
- Birthday reward
- Long-standing service reward
- Life assurance scheme
- Pension scheme
Join Our Team
If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
About Reprieve
Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.
Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.
Reprieve’s main office is in London, UK. Reprieve also supports full-time fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to beneficiaries, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.
About the Role
The Africa Death Penalty Team Project Manager is responsible for coordinating Reprieve’s litigation and advocacy in Sub-Saharan Africa. At the moment, the team works on death penalty casework and abolition advocacy in Malawi, Tanzania, and Kenya. Our casework includes work on individual cases on behalf of people facing a death sentence; large-scale projects, such as the Kenya resentencing project, wherein we support stakeholders to ensure 5,000+ people are able to access a chance at reducing their sentence from death via a new sentence hearing; and long-term regional projects, such as our strategic litigation before the African Court on Human and Peoples’ Rights, which challenges the mandatory death penalty, torture, and other associated violations of the African Charter.
Regional context
There is a trend toward the abolition of the death penalty in Africa. In recent years, countries across the continent have taken the decision to limit the application of the death penalty or to abolish it altogether. This has been seen as a turning away from old laws and systems that were imposed by former colonial governments, which obstructed alternative dispute resolution mechanisms, and were designed to remove discretion from the local judiciary. African lawyers and judges are now at the forefront of a wave of progressive jurisprudence on issues related to the death penalty including methods of executions, torture, sentencing practice, conditions of confinement, and intersections of gender, disability, and socioeconomic status with criminal justice. This jurisprudence has become a model for the international movement to limit the death penalty, and is being held up as best practice in jurisdictions around the world.
Contract and location
This is a full-time, permanent role based in Reprieve’s London office. Reprieve operates a hybrid working model with staff working part of the week from home and part of the week from the office. Applicants must have the current right to work in the UK, which will be checked prior to interview.
Your presence is important during core office hours, whether remotely or in the office. You will also be available outside of office hours in the event of an emergency, for example case developments that require urgent action. This is a role that may require travel.
The annual salary is £50,571 full-time per annum, less any required deductions for income tax and national insurance.
Further details and how to apply
Please see the job description for full details including a person specification and information on how to apply. The deadline for applications is 02 June 2024.
Applicants should note that CVs, cover letters and other documents cannot be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Regional Manager for Programme Delivery (London) - £29,000 per annum plus London Weighting (pro-rata)
6-month fixed term contract (continuing subject to funding)
**Please note that applications submitted without a Covering Letter will not be considered**
Here at One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
This is one of two Regional Manager roles in London; Regional Manager for Programme Delivery, and Regional Manager for Volunteer Mentors.
The Regional Manager for Programme Delivery focuses on mentee demand, and managing the end-to-end coordination of multiple programmes cross London. It’s the perfect role for a candidate whose passions and strengths align closely with engaging youth organisations to establish successful 1MM Mentoring programmes.
Would you like:
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The opportunity to be part of a dynamic, values-driven organisation working to achieve lasting social change?
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A unique opportunity to work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain?
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An exciting opportunity to shape a growing organisation?
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Monthly Learning and Development training sessions for the whole team to enhance your personal development?
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15 hours per year volunteering allowance?
If so, this is the role for YOU!
The role is largely responsible for delivery of 1MM Mentoring Programmes. This includes partnership development, matching mentors/mentees, and oversight of mentoring relationships. Also to consider safeguarding measures, fundraising, and meeting growth targets. The role will help to establish a pipeline in line with 1MM’s aspirations for 2024 and beyond. This role reports to the Chief Commercial Officer (CCO).
1MM Regional Manager for Programme Delivery’s main tasks include:
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Helping 1MM to scale by helping establish over 150 new, high quality mentoring matches each quarter. (A match means that the mentor and the mentee have completed 1MM’s training and have had their first meeting)
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Meeting all quality assurance KPIs.
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Maximising conversion, retention, and mitigate drop-off
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Ongoing support for key stakeholder partners, including Youth Partners, and maintaining strong relationships.
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Securing at least one new partner per quarter.
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Becoming familiar with the 1MM Platform, using it comfortably for ongoing administration and providing support to users.
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Providing regular reports on progress related to the role.
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Potential for line-management responsibilities as the team grows.
For a more detailed job description, please see the job pack attached.
Terms and Conditions: This is a full time role offered in London, for 6 months (continuing subject to funding). This is a hybrid role with two days working at home, two days in the London office, and one day where it is up to you.
Remuneration and benefits: Salary bracket of £29,000 per annum plus London Weighting (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). We also offer monthly team Learning and Development training sessions, and 15 hours volunteering allowance per year.
Details on how to apply are attached as “Application Guidelines”
The client requests no contact from agencies or media sales.
Business Partnerships Manager - London
Tempo Time Credits
London/Hybrid, homebased with meetings in London
FTC for 12 months, with potential for extension
Part time 30 hours over 4 or 5 days, with flexible working
Salary £29,000 - £33,000 including London weighting pro rata, depending on experience
Excellent benefits including 25 days annual leave plus bank holidays, flexible and hybrid working, employee pension scheme, family friendly policies, Cycle to Work Scheme, Death in Service, and Employee Rewards and Assistance Programme
Are you passionate about creating lasting change, making a real impact, and acting as a catalyst for building stronger, more resilient communities?
Are you innovative in your approach and good at building relationships, with a passion and awareness of the voluntary sector and the role of volunteers?
Charity People are delighted to be supporting Tempo Time Credits, a charity that brings people together in local communities to carry out valued and important voluntary work, with their search for a Business Partnerships Manager based in London.
Tempo Time Credits started 15 years ago and is an ambitious movement that empowers, encourages, and engages people from all walks of life, from communities across the UK, to get involved and volunteer. For example, befriending or helping to improve outdoor spaces. Volunteers earn Tempo Time Credits as part of a reward and recognition which can be exchanged for a range of services and activities provided by our local and national partners.
In these challenging times, community support is more crucial than ever. Tempo stands at the forefront having engaged with 40 commissioned programmes, collaborated with 1,500 charities, empowered over 15,000 volunteers, issued over 1 million Time Credits, cultivated 750+ business venues offering rewards, and pioneered the world's first national Time Credit network. Through positive press coverage and support from key parliamentarians, recognition and visibility of Tempo Time Credits is growing across the UK.
Joining a small national team, the Business Partnerships Manager for London will support the London and national Tempo team to expand and deepen the networks of community, public and private sector programmes and to develop new opportunities and partnerships in London.
Key responsibilities:
- Regional Recognition Network Development: You will develop regional recognition opportunities with potential partners, attract a diverse range of regional partners aligned with Tempo funders' objectives, and ensure network variety meets programme and beneficiary needs.
- Lead Generation: You will promote Tempo's work through events and communications, identify and approach new business leads, attend events, present, and network, and coordinate business development enquiries and attend and pitch Time Credits in meetings.
- Management of the London Recognition Network: You will ensure the effective management of the Network, including partner communications and regular network audits, provide leadership for recognition communications, such as newsletters, marketing materials, and social media, contribute to reporting and provide data and evidence, and manage existing partner relationships.
- Support Network Sustainability and Development: You will facilitate local events, trips, and networking meetings, and support innovation, learning, and development across the network.
The Business Partnerships Manager will need to be innovative with ideas and approaches to grow and maintain partnerships. The successful candidate will need to be a good listener and people person as partnerships will be driven by the needs of the volunteers and community members and will have a genuine passion for supporting the development of individuals and organisations. You will be a natural team player to work alongside team members to deliver training and network events and will have excellent and adaptable communication skills. You will have strong reporting and analytical skills to support Tempo to demonstrate their impact within communities.
Tempo are more interested in your skills and passion than in your career path. If you are an inspiring and driven self-starter and can combine relationship building skills and enthusiasm with strategic thinking and excellent networking skills, we would love to hear from you.
The role is home based and will involve regular in person meetings across London. Travel expenses from home to meetings will be covered so the post holder must be based in London or within easily commutable distance. The role will be subject to satisfactory references and a DBS check.
How to apply:
The application process is CV and Supporting Statement detailing why you would like to work for Tempo Time Credits and how you meet the criteria laid out in the Person Specification within the Job Description. Please visit the vacancy page on the Tempo Time Credit website for the full recruitment pack. Please also complete the Equality and Diversity Form on the website. The closing date is 5pm on Thursday 30 May. Interviews will be held w/c 10 June.
As part of Tempo Time Credits commitment to Disability Confident, candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way - including any reasonable adjustments you may need if you are employed.
Tempo strongly believe in the benefits of having a diverse and inclusive workforce and encourage applications from all sectors of the community.