Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We’re an organisation with a relentless focus on making society fairer. With the wealth of data collated from our services nationally, we have a unique insight into emerging trends and issues affecting people, and we use it to influence government, regulators and industry, to improve people's lives.
As a member of our policy research teams, you will work across different policy areas, using a wide range of research methods and creating outputs including blogs, reports, presentations and events. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing policy makers such as parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs and data teams.
We are looking for exceptional individuals with good research and communication skills, curiosity, and ambition to achieve real change on behalf of our clients and consumers. Relevant professional experience is not essential for these roles, but a demonstrable interest in the policy landscape is vital.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles. We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
This is clearly an extraordinary time and a difficult point at which to change jobs - but we are committed to making this as easy as possible for candidates. We will arrange interviews by video-conference and ensure inductions can be done in a way which makes the successful candidate feel like a valued part of the organisation.
Department: Universal Support / Help to Claim
Hours per week: 36.15
Interview date: w/c 15th June 2020
Contract Duration: 31/03/2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.
As Senior Project Manager you’ll hold a senior role within the Continuous Improvement function of the Help to Claim programme, bringing effective project management to the function, ensuring efficient delivery of innovative solutions to improve service delivery.
You’ll support the development of innovative solutions to improve service delivery, showing leadership to integrate an agile and user-focused approach through the whole development of a solution (from concept to through to pilot).
In the role, you’ll provide project management oversight to the Continuous Improvement function, whilst managing the programme's relationship with the wider learning and development department.
This exciting and dynamic role will test your leadership, agile working, problem and solution ownership, strategic ownership, user focus and coaching skills, so that you can drive continuous improvement and change into the service, department and organisation. You will inspire an innovative way of working and help to integrate it across the organisation. You will help transform the organisation into a forward-thinking leader in the third sector as it adapts to, and thrives in, the digital economy.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Location: Flexible
Department: Universal Support / Help to Claim
Hours per week: 36.15
Interview date: w/c 8th June 2020
Contract Duration: 31/03/2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.
As Continuous Improvement Lead you’ll be working in one of the most important areas of the businesses largest funded programmes - Help to Claim.
Sitting as part of the programme leadership team, you'll lead a function focused on bringing forward and delivering data and evidence driven solutions to improve service delivery in an innovative way.
You’ll get the chance to think innovatively, be creative and generate new ideas. These ideas will come to life with a mixed-skills team including researchers, analysts, and designers, who all work together to research, produce and design service improvements.
This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
About the role
We're seeking an experienced Project Worker who is passionate about working with kinship carers and issues affecting children on the edge of the care system in order to transform the support they receive. We're looking for someone who has the interpersonal and communication skills to perform their role sensitively and creatively, and who is able to work collaboratively with local authorities across West Yorkshire (specifically Bradford and Calderdale) who have commissioned our service to support special guardians.
Who we’re looking for:
Kinship carers are at the heart of what we do, so you’ll be absolutely committed to the work of Grandparents Plus and passionate about making a difference to the lives of vulnerable families. An experienced and thoughtful Project Worker, you’ll work in partnership with the team, our kinship carers and local authorities to deliver a sensitive and creative service.
Calm, practical and empathetic, you’ll strive to achieve the best impact for our kinship carers and the organisation. Confident working independently and able to respond and adapt to change positively, you'll demonstrate strong group facilitation skills, along with experience of facilitating remote support. You’ll also need excellent administration skills, balancing our reporting requirements and database input with the practical needs of the kinship carers.
This can be a tough role as you’ll be hearing stories from carers in crisis. As a team, we make time to make sure your wellbeing is also looked after and that we support each other.
About Grandparents Plus – the kinship care charity
Kinship care often begins in crisis - a child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking.
Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There’s no chance to prepare. Plans are pushed aside. Relationships, jobs and savings are sacrificed.
It’s life-changing and challenging raising children who’ve lost their parents, but kinship carers do it without a thought for themselves because they put the children first.
And it’s a fight to get support. Kinship families raising over 200,000 children are on the brink of going under because there’s no recognition or support. They feel invisible. They are desperate.
At Grandparents Plus we know how hard life can be for kinship carers. But we’ve seen the amazing things they’re capable of with someone by their side. With the right support, children raised in kinship families flourish.
That’s why we support, connect and campaign. To keep kinship families stronger by keeping them together.
We use our experience and expertise to change lives. We are supporting kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
We connect carers together in our national community and network of local support groups, to share experiences so they don’t have to face the fight alone.
We help professionals understand kinship families and improve support for them. And our research and campaigns make sure kinship care is understood and government knows what changes are needed.
We’ll not rest until the recognition and support is there for every kinship family.
We’re a friendly team, passionate about doing good, better.
If this also sounds like you, join us.
Closing date: Noon on Wednesday 3 June
Interview date: Wednesday 10 June
You’re a qualified RMN with NMC registration and a good understanding of care plans and named nursing systems. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Registered Mental Nurse.
The team at Moor View Care Home in Halifax, a registered care home providing 24 hour nursing care, need your help. Your challenge? To help deliver excellent nursing care and support to clients and make sure our services are of a consistently high quality. We’ll also rely on you to strive to meet each individual’s needs and aspirations and encourage a participative environment that enables residents to gain increasing independence and develop their full potential. Taking special responsibility for allocated clients/residents by helping them formulate and pursue a positive personal development programme will be important too, as will supervising volunteers and less experienced staff.
Ideally with some nursing experience in residential work or a related field, you’re used to carrying out practical duties and supervising others and committed to meeting client needs. The ability to prioritise and plan work and deal effectively with personal stress is also essential, as is a desire to develop. What’s more, you have excellent communication and team working skills and are comfortable being part of a flexible rota system that includes weekends, evenings, waking nights etc.
We have two permanent positions available at 37.5 hours per week each.
We would welcome applications from both Registered Mental Nurses and Registered General Nurses.
The salary for this post is in accordance with Agenda for Change, Band 5, salary scale £26,970- £30,615. In addition, the successful candidates will be paid a £1,500 Golden Hello payment.
This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
In return, you can expect some great benefits, including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.
So, get inspired today. Visit our website and take the first steps towards a more fulfilling career.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.