Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re an organisation with a relentless focus on making society fairer. With the wealth of data collated from our services nationally, we have a unique insight into emerging trends and issues affecting people, and we use it to influence government, regulators and industry, to improve people's lives.

As a member of our policy research teams, you will work across different policy areas, using a wide range of research methods and creating outputs including blogs, reports, presentations and events. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing policy makers such as parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs and data teams.

We are looking for exceptional individuals with good research and communication skills, curiosity, and ambition to achieve real change on behalf of our clients and consumers. Relevant professional experience is not essential for these roles, but a demonstrable interest in the policy landscape is vital.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles. We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

This is clearly an extraordinary time and a difficult point at which to change jobs - but we are committed to making this as easy as possible for candidates. We will arrange interviews by video-conference and ensure inductions can be done in a way which makes the successful candidate feel like a valued part of the organisation.

Victim Support is looking for full time and Part time victim focused Inbound Agents to join their day team in their busy National Contact Centre based in St Mellon's. This role is known as Independent Support and Information Advisors internally.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of sexual misconduct and bullying and harassment in the workplace. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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Victim Support is looking for full time and Part time victim focused Fraud Support Agents to join their day team in their busy National Contact Centre based in St Mellon's.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the role is to provide confidential information and support for victims who contact the call centre in relation to the Fraud support work with banks and financial institutions. You will also provide high quality, accessible and relevant telephone and Livechat support for victims of Fraud and enable users of the service to access further support and information, according to their needs and preferences. You will also be required to support the day team during busy periods on their sexual misconduct and bullying and harassment helpline.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of fraud. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Duration: Two Years Fixed-Term (extension subject to funding)

Location: Cardiff or London

Are you a creative and strategic communicator? Are you able to develop digital content that sparks conversation? Can you help people produce impactful materials that share stories of our work in an accessible and compelling way?

We are looking to recruit a Digital and Creative Communications Manager ready to take on an exciting new role and apply their skills and knowledge to support a busy and ambitious team. You will lead on Elrha’s digital strategy, including our website and social channels, to help our work reach those who need it most, and enhance our voice in the humanitarian community. You’ll oversee production of materials of all shapes and sizes, making sure everything is true to our brand, stimulates interest and connects with our audiences. You’ll use your skills to support communication activities for flagship events to showcase the best of our work, and the work we fund.

We’re a global charity, working to find solutions to complex humanitarian problems through research and innovation. We fund and support work that goes on to shape the way in which people across the world are supported during a crisis.

We are based in London and Cardiff but our roles have a global reach. As an established and respected part of the humanitarian community, we work closely and meaningfully with our fellow networks and actors to make change happen.

You will be given a high degree of autonomy in your work, so to be successful, you will need to be flexible, bold, and work well in a constantly changing environment. You will have strong organisation skills and experience of managing a varied workload while paying attention to the tiny details.

If you are passionate about using your communications skills and experience to support the humanitarian community and those affected by crises, and you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.

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We are committed to the safeguarding and protection of vulnerable people in our work. This post is subject to a range of vetting checks including a criminal records disclosure. 

We recognise the positive value of diversity and promote equality, and are committed to improving employment opportunities for minority groups. We welcome and encourage applications from people of all backgrounds, particularly from Black, Asian and Minority Ethnic (BAME) and disabled candidates, as BAME and people with disabilities are currently under-represented throughout our work. We also welcome applications from LGB and Trans, and non-binary candidates. 

The role will be appointed at the start of the salary band advertised, unless there are exceptional circumstances. This allows for incremental progression within the role and movement up the scale.

Closing date: Sunday, 7 June 2020 

Interview dates: Monday 22 June & Tuesday 23 June 2020

Job Title: One Programme: Cymru Wales Youth Representative

Location of job: Home based but with potential travel across Wales
Job Type: Part Time
Contract Type: Fixed Term from 1 September 2020 to 31 August 2021
Hours: 15 hours per week
Salary: £7,254 per annum
Closing Date: 11th June 2020

We are looking for a young person who...:
- Has passion, energy and drive for the young people of Wales
- Knows the challenges facing young people
- Is willing to fully advocate for young people in all arenas

What is the role about?
- Helping to shape and create the Methodist Church in Wales
- Growing relationships of integrity with young people across Wales
- Designing and resourcing events for young people and churches

What's in it for you?
- A real opportunity to develop leadership qualities
- Full support given from a dedicated team
- Develop practices and structures that can shape the church

Occupational requirements
- Age 18-23
- To be a Christian

In return, we offer an exceptional pension scheme, generous annual leave entitlement (plus an extra 3 days’ leave granted over Christmas/New Year), TOIL, Flexi-leave and an on-site Wellbeing Adviser.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by the Methodist Church.

Interviews will be held via ZOOM on Monday 29th June 2020