Change delivery senior officer jobs in birmingham

Are you a strategic, solutions-focused leader who is driven by justice, equality and committed to creating a fairer world for women and girls?

The JABBS Foundation for Women and Girls is looking for an exceptional Director of Operations to strengthen the organisation's operational backbone at a pivotal moment of growth. This is a senior, high-impact role in a small but mighty team - perfect for someone who thrives on building systems that unlock lasting change and who brings a genuine passion for continuous improvement.

Salary: £80k
Contract: Permanent, full-time (35 hours per week)
Location: Hybrid with 3 days per week in the Birmingham office and occasional national travel
Benefits: 25 days holiday (+bank) and generous employer pension contribution, plus learning and development budget

About the organisation
JABBS is dedicated to building a fairer, more just society for women and girls. Through strategic grant-making, partnerships and advocacy, the organisation addresses the root causes that draw women into the criminal justice system - from poverty and abuse to health inequalities. Their approach is grounded in collaboration, fostering lasting relationships with those driving change across policy, practice, and communities.

The Foundation is entering an exciting new phase of work as it strengthens its operations, expands national partnerships and accelerates its impact across policy, practice and communities. Joining JABBS means becoming part of a values-led team influencing long-term reform in the women's centre sector, early help models and the wider criminal justice system.

About the role
As Director of Operations, you will be the senior operational lead for the organisation, working closely with the CEO and programme leads to deliver strategic, reliable and high-quality operations.

You'll oversee the full suite of operational functions and strengthen infrastructure - from governance and grant-making processes to HR, finance, IT, risk and compliance - ensuring that robust, values-driven operations underpin everything JABBS does.

In this role you can expect to:
* Lead and deliver the Foundation's multi-year operational workplan
* Translate strategy into effective, measurable operational delivery
* Ensure strong governance, including board papers and risk management
* Oversee budgeting, financial processes, grant-making systems and compliance
* Lead HR and people operations, including recruitment and workforce planning
* Strengthen and maintain policies, systems, and supplier/office management

This role will suit someone who loves switching between big-picture thinking and rolling up their sleeves - you must be confident and energised by both.

About you
You are an experienced operational leader who is: strategic, collaborative, pragmatic and exceptionally organised.

We'd love to hear from you if you have:
* A proven track record of designing and delivering robust operational systems
* Significant operation leadership experience at a senior level
* Strong financial literacy and experience managing budgets and audit processes
* A track record of overseeing or designing grant-making or funding operations
* Hands-on HR/people operations experience
* Excellent project management and stakeholder engagement skills
* Confidence working with trustees, partners and senior leaders
* A meticulous eye for detail and a proactive, problem-solving approach
* Authentic commitment to gender equality and JABBS' mission

We'd also love to see your alignment with JABBS' values: Justice-Centred, Integrity-Driven, Curious, Collaborative, Relational and Determined.

In return, you'll join a supportive, values-led team and play a central role in shaping the next chapter of JABBS' impact.

How to apply
If this opportunity excites you, we'd love to hear from you. Please send your CV in the first instance. If your experience aligns with what we're looking for, we'll be in touch with more information about the structured application process.

Send your CV to Ellen Drummond at Charity People to start the conversation.

Deadline: 9am on Friday 5th December
First stage: w/c 12th January
Second stage: w/c 19th January

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We match charity needs with the skills and experience of candidates irrespective of background. We do this because we believe greater diversity leads to greater results for the charities we support.

Insights and Impact Manager £41,738 

The Role 

Are you passionate about putting girls' voices at the heart of programme design? We're looking for a collaborative and data-informed Insights and Impact Manager to bring research, evidence and learning into our work at GFS. You'll design and lead monitoring, evaluation and learning (MEL) across all programmes, build systems to gather insight from girls and young women, and ensure their experiences directly shape our delivery and strategy. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• 25 days annual leave (pro rata), plus bank holidays 
•  Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities.   
•  24-hour access to Employee Assistance Programme 
•  Season ticket loan 
•  Annual EDI Learning Days 
• Study time to support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Thursday 20th November 2025 

• Interviews: Thursday 4th December 2025 and Friday 5th December

COMMUNITY HUB LEADER

Oasis Hobmoor, Wash Lane, B25 8FD

Full-time (40 hours per week, 1 FTE)

Contract: Permanent

Salary: £35,570 per annum

Opportunity

Oasis is looking for a Community Hub Leader who can combine an entrepreneurial flair and excellent leadership skills to lead Oasis Hub Hobmoor through the next phase of its growth.

We are seeking an experienced Community Hub Leader who will bring fresh vision, take the community on the next stage of its journey together as a movement and bring innovation as well as stability to the charity, which has become an anchor, and a place called home for the local community.

The post holder will lead the local charity – which over the last 8 years has grown considerably, in terms of staffing, income and projects (including food pantry and café, football training and teams, a wide range of adult education, advice and support, an array of community classes and holiday provision).

About us

Oasis Hub Hobmoor is a local charity situated in South Yardley, Birmingham, at the meeting point of three wards: Tyseley and Hay Mills, South Yardley, and Yardley West and Stetchford.

Our aim is to help create a local community where people of all ages and stages feel included, know they can contribute, and realise a deep sense of belonging. We are actively engaged in creating a community that is characterised by trust, safety, and opportunity.

Key responsibilities

This is a key role as you will be responsible for strategic oversight of the local charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Academy Principal, volunteers and members of the local community to develop a joined up local vision for the community.

Some of the specific duties of this role include:

· Establishment and coordination of a range of provision such as family support, holiday clubs, volunteering and community empowerment projects.

· Maintaining and building supportive working partnerships across the community and various groups.

· Leading strategic development (e.g. comms, income generation, MEL).

· Planning, resourcing and coordinating the community plan, measuring impact.

· Strengthening the local Oasis Movement.

About you

This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:

· A strategic mindset, and experience of leading community delivery and growing projects.

· Innovative use of resources and budget management to maximise funding, with a track record of securing income.

· A thorough knowledge and understanding community work.

· An education to degree level or equivalent and /or relevant professional qualification.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work.

What we offer

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

Application process

For full details please go the Oasis UK charity website.

Closing date for completed applications is 9am Monday December 8th 2025. Stage 1 interviews will be held on either 10th or 11th December via Teams and the final stage will take place on Wednesday 17th December in person at Hobmoor.

Please send us your CV and cover letter.

To arrange a visit or an informal conversation about the role, please visit the Oasis Charity Jobs website.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Governance Manager (12-months maternity cover)

About the role

This is an exciting time to join Emmaus UK and provide maternity cover for our Governance Manager.

This standalone role is responsible for managing the operations of the board and committees of Emmaus UK, as well as for providing support to local boards at Emmaus communities across Great Britain as they look to develop their governance arrangements.

The postholder will manage the board of trustees, leading on recruitment, induction and compliance, ensuring meetings run smoothly and are minuted effectively. They will also work as company secretary, managing the smooth-running of the AGM, and ensuring returns are made to Companies House and the Charity Commission within appropriate timeframes.

The Governance Manager is responsible for monitoring the development of policies, tracking completion and working with managers to continuously improve policies in line with changing regulation.

The role will also involve extensive work with members of the Emmaus movement, through the performance of reviews of local governance of members, reporting back to local boards on areas to celebrate and actions to develop. They will also be responsible for developing Emmaus UK’s best practice toolkit for trustees to refer to in developing their local governance arrangements, and for liaising with the wider Emmaus movement through facilitation of the membership processes with Emmaus Europe and Emmaus International.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home, meaningful work opportunities and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

Emmaus UK Governance

• Manage the board of trustees, leading on recruitment, delivering a comprehensive and appropriate induction, dealing with enquiries, maintaining declarations of interest, skills audit and eligibility forms and ensuring all details are up to date and accurate.
• Act as company secretary for Emmaus UK, leading on the preparation for and delivery of the Annual General Meeting, filing required returns, developing documents associated with membership, and ensuring the charity is compliant with relevant charity and company law.

​Board and Committee Meetings

• Coordinate board meetings including organising venues, liaison with the relevant secretary and chairs in creating agendas, preparing and distributing papers and taking and circulating accurate minutes
• Oversee the smooth-running of committee meetings in conjunction with the admin team, including creation of the annual calendar.
• Ensure all follow up actions are coordinated, and ongoing rolling actions logs are maintained and appropriately shared with the Emmaus UK staff team.

Emmaus UK Governance Development

• Lead on governance projects within Emmaus UK, including but not limited to risk, policy management and internal governance reviews, reporting to the Board and subcommittees as appropriate.
• Provide governance advice and support to staff members on an ad hoc basis.
• Monitor all internal policies and procedures ensuring they are fit for purpose and kept under review by the relevant staff members.

​Federation Governance

• Lead on reviews of members’ local governance arrangements, scheduling, undertaking analysis, reviewing documentation, collating responses from members and observations from Emmaus UK Senior Leadership Team members, and reporting to local boards on findings and Emmaus UK’s Audit & Risk Committee on emerging themes.
• Provide guidance for federation members on governance development through ad hoc advice, the production of governance toolkits and supporting resources.
• Facilitate the membership processes and requirements for Emmaus Europe and Emmaus International, supporting transitioning members and contributing to movement-wide events such as the World and Regional Assemblies, international visits and exchange programmes.

To apply 

· To apply for the role, please complete our application form and equal opportunities monitoring form and email us, our Email address is in the application Pack by COP Wednesday 19th November 2025. 

· Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

· Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 26th November or Friday 5th December 2025.

· If you would like to arrange an informal discussion about the role, please email us, the email address is in the Application Pack.

The Opportunity   

You’ll work closely with the Senior HR Officer to ensure the smooth running of the charity’s HR processes, playing a key role in providing largely administrative support for all aspects of the employee life cycle for the charity. 
 

From posting job adverts and preparing employment contracts to conducting pre-employment checks and completing leaving processes, you will ensure that our HR systems, processes and procedures are maintained appropriately. 

1. General HR  

• Work with the Senior HR Officer to provide HR administration for all aspects of the employee life-cycle from preparing employment contracts and collecting and assessing references, to completing leaving processes and reviewing exit questionnaires  
• Maintain the accuracy of the data across all our platforms; create and amend any relevant HR documents. 
• Administrative support for special HR projects, these might include initiatives like increasing retention, personal development or our staff rewards package. 
• Track and maintain DBS/PVG renewals as the organisation’s criminal records’ check sponsor 

2. Recruitment

• Manage our recruitment platform and training hiring managers on how to use it.  
• Coordinate with staff teams to manage the job requisition to job advertising process; hold them accountable for ensuring that job adverts are posted on the more appropriate/relevant websites, within budget and in good time.  
• Coordinate and schedule interviews with relevant managers 
• Ensure applicants receive prompt and sufficient communications regarding their progress/ the outcome of their applicant journey. 

3. Onboarding, Induction & Separation    

• Process the onboarding of new starters including overseeing collation of required documents, including DBS/PVG checks, right to work checks, reasonable adjustments forms, working from home risk assessments, references and preparing contracts.  
• Carry out DBS renewals for staff, be a port of call with the rest of the safeguarding team for concerns. 
• Coordinate new starters induction including, laptop issue, training set up and IT systems set up. 
• Ensure all new starters receive mandatory training and this is recorded on the HR database and tracked for renewals.  
• Coordinate leavers, including returning of equipment and handover of key information; conducting and recording exit interviews.  

See attached job description for more detail on the key responsibilities in the role

Person Specification

People skills

• Interpersonal skills to form effective working relationships with people at all levels in the organisation 
• Integrity and approachability, as managers and staff must feel able to discuss sensitive and confidential issues with you 

IT Skills

• Basic Microsoft Office  
• Basic IT literacy 

See attached job description for more detail on the person specification

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank and public holidays and three days to be taken between Christmas and New Year) pro rata'd, plus up to 3 days additional annual leave increasing with length of service.  
• Time off in lieu for work outside contractual hours
• Employer pension contributions of 5% plus salary sacrifice contribution the equivalent of Employer National Insurance after a satisfactory completion of your probationary period 
• Flexible work options such as hybrid working, flexitime, part-time
• Cycle to Work scheme

How to Apply

Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59PM, Wednesday 26th November 2025

• Why would you like to work at the Social Mobility Foundation?
• What makes you a suitable candidate for this role? Please refer to the role profile and person specification. 

Please note that generic applications and CV’s will not be considered. 

About Planet Patrol

Our vision is a world where all beings can enjoy our waterways, free from pollution. We are a global community dedicated to placing people-powered environmental data at the heart of decision-making. Through our unique anywhere, anytime, anybody approach to citizen science, we gather critical evidence of water and litter pollution to drive solutions that protect both environmental and human health. Our data and citizen science methods have been featured in academic journals (Stanton, et al., 2022) and media investigations (Channel 4 and ITV), enhancing public and scientific knowledge of litter pollution.

About the role

As Director, you will oversee daily operations, including forecasting and budgeting for the entire organisation (currently c£300K per annum). As such, you will lead on developing a sustainable funding stream for our mission-driven work, ensuring we maintain a 6-month runway at all times. You will build and maintain strong external relationships to help grow and develop the organisation. The Director will provide leadership to a small, remote team (4 x PAYE) and create a happy, sustainable and productive work environment. Most importantly, the Director will ensure objectives are being met - both personal and organisational - to deliver impactful, positive change for our waterways in the UK, and abroad. 

About you

The successful candidate will be a strong leader who excels at strategic thinking, with the natural ability to analyse situations and relationships to maximise impact and return on investment. They will have experience in line management, fundraising and financial management. We are seeking candidates who have experience in senior management in a non-profit setting, ideally within the environmental sector but not essential. Critically, you must thrive in a start-up environment and have a can-do attitude to problem solving. You’ll be one of only a handful of employees and a team of excellent freelancers, so being a team player is a must! This is a great opportunity to really shape the organisation and our impact, so if you like having agency and being innovative, Planet Patrol would be a great fit.

Your top qualities as a leader

• Ambitious
• Collaborative
• Agile
• Resilient
• Resourceful

Key Responsibilities

Funding Development + Stakeholder Relationships (40%): 

• Significant responsibility for successful contractual negotiations and maintaining a healthy new funding pipeline. Secure six-to-seven figure funding opportunities to provide a sustainable revenue stream for 3+ years. 
• Strategic understanding and experience of competitive and fast changing charitable financial landscape. 
• Build and maintain strong partnerships with funders and other voluntary sector organisations.
• Ensure we are suitably represented at appropriate meetings, events, conferences, management groups etc. and that issues that impact our work are raised appropriately. 

Operational Leadership including Compliance + Budgetary Control (30%): 

• Effective leadership driving business operations and strategic targets. Inspire teams to deliver high-quality programmes and foster a culture of creativity and innovation. 
• Draw up and monitor budgets, with support from the Founder and Team Leaders, and ensure effective management and use of all resources. Ensure maximum operational efficiency and maintain a six-month runway at all times.
• Work collaboratively with the Founder and Team Leaders to build annual Business Plans and long term strategies for the organisation.
• Ensure compliance across product / project delivery, finance, human resources, IT, legal, health and safety, customer services and facilities management. Ensure that all data is collated and managed in line with data protection requirements.
• Maintain and develop effective human resource systems for the recruitment, management, support, training, and appraisal of staff and volunteers. Ensure systems are in place to monitor and evaluate the work. 

Team + Performance Management (30%): 

• Build high-performing, committed teams. This includes line managing, coaching, and supporting team members to create a positive, productive work environment. 
• Oversee the team to deliver comprehensive planning and reporting.
• Set benchmarks, monitor performance, and develop a culture of continuous improvement. 
• Proactively manage the performance of Team Leaders by carrying out inductions, regular accountability meetings, supervisions, and probation reviews, while also setting clear work and development objectives.

Person Specification 

The role is for up to 30 hours a week over 4 days - for the right person we would consider fewer hours. If you think you could do the role but do not meet all of the specification points below, we would still like to hear from you. 

Essential Experience and Ability

• Senior management experience working within a small charity or Community Interest Company (CIC).
• Track record of driving operational excellence, including organisational finances and resources.
• Experience of line management, team development and performance management.
• Experience of securing sustainable and diverse revenue streams; including  multi-year, strategic deals worth six-and-seven figures. 
• Proactive approach to risk management and maintaining compliance.
• Experience in a strategic role, including developing organisational strategy and/or developing and overseeing monitoring and evaluation frameworks.
• Experience of working with a range of stakeholders and managing stakeholder relationships.
• Ability to effectively prioritise, manage and oversee programmes of work across the organisation and lead through change. 
• Ability to work under own initiative, delegate where appropriate, prioritise work and meet strict deadlines. 
• Good general IT skills and appreciation of new platforms that can increase efficiency and effectiveness (Slack, Trello, Canva, Dext, Xero, HubSpot, SenseHR).
• Broad understanding of GDPR and other essential legislation and organisational policies, including use of AI.
• Passionate about the environment and the importance of citizen science.
• A commitment to diversity, equality and inclusion.
• Legal right to work in the UK without visa sponsorship.

What we offer

Planet Patrol values collaboration, innovation, and agility. That’s why we’re proud to be a 4-day week employer. We offer a flexible, remote working environment, paired with regular opportunities to connect as a team. We’re a vibrant, mission-driven non-profit that supports professional growth, alongside wellbeing. We offer a generous annual leave package, your birthdays off and encourage you to get out into nature whenever possible.

Application details

If you believe in the work we’re doing and think you could add something to it then we would love to hear from you.

Please submit your CV, LinkedIn profile and answers to the four questions listed on the application page. We are unable to process applications which are not complete.

Applications close midnight Sunday 23 November. 

First stage interviews will be held virtually on Wednesday 26 November.

Second stage interviews will be held in person on Wednesday 3 December.

An exceptional opportunity has arisen for a Finance Manager to join a very well-established animal welfare charity based in Solihull, with a second site in Wolverhampton. Working within a passionate and dedicated team, this role will suit an experienced finance professional with strong leadership skills and a determination to make a difference.

The organisation has been supporting dogs and the community for 133 years, employs eighty dedicated staff, and delivers vital services that improve the lives of dogs and humans alike. You’ll play a key role in guiding the charity’s financial strategy to ensure long-term sustainability.

Duties & Responsibilities

Lead and develop the finance team, ensuring effective management of budgets, forecasting, payroll, and statutory reporting.

Oversee financial governance and controls, ensuring compliance with charity and company legislation.

Provide strategic financial advice to the Executive Team and Trustees to support decision-making and risk management.

Manage the annual audit process and liaise with external auditors.

Oversee financial planning for bids, tenders, and funding applications, ensuring robust cost modelling and reporting.

What experience?

Ideally a fully qualified accountant (ACCA, CIMA, ACA, or) with proven experience in a finance role.

Experience managing finance within the charity, not-for-profit, or SME sector.

Strong leadership and communication skills with the ability to present financial information to non-financial stakeholders.

Head of Developing Philanthropy

We are looking for a passionate and strategic Head of Developing Philanthropy to join the Environmental Funders Network (EFN) in this remote working role.

This is an exciting opportunity to play a key part in growing environmental philanthropy across the UK and to help inspire funders to support causes that sustain a thriving planet.

Position: Head of Developing Philanthropy
Location: Home-based (within 90 minutes of London by train)
Salary: £60,000 per annum, pro rata
Hours: Full time (nb. 80% FTE or flexible working considered for the right candidate)
Contract: Permanent

Closing Date: 11:59pm on Sunday 23rd November 2025

The Role

Working closely with EFN’s Executive Director, you will lead on growing the amount of funding flowing to environmental causes from UK funders – including trusts, foundations, and high-net-worth individuals – by connecting and engaging with those not yet funding environmental causes at scale, and inspiring and supporting them to start giving or to give more.

You will form part of EFN’s Leadership Team, deputising for the Executive Director as needed, and will likely line manage a small team of 3–4 individuals.

You will:

• Revise and implement EFN’s Growing Environmental Philanthropy (GEP) strategy, working with the Executive Director, Board and GEP Advisory Group.
• Raise awareness of the need for environmental philanthropy through partnerships, events, communications and media opportunities.
• Identify and engage new funders and advisors through meetings, events, field trips and speaking engagements.
• Provide inspiration, advice, and practical resources for funders and advisors to start or expand their environmental giving.
• Support wider programme delivery, including the Big Give’s Earth Raise campaign and partnerships with organisations such as the Beacon Collaborative and Climate Lead.
• Contribute to fundraising for EFN’s GEP programme and support EFN’s financial sustainability.

About You

You’ll bring at least five years’ experience in fundraising or a related industry, with a proven track record of building and managing relationships with individual donors or high-net-worth clients. You’ll be a confident communicator and creative thinker with a strong commitment to environmental and social justice.

You will have:

• Strategic leadership skills, with experience managing and mentoring teams.
• Excellent relationship management and influencing skills, with confidence in public speaking and representing EFN at high-profile events.
• Experience developing and delivering inclusive, outcome-focused events and programmes.
• Strong organisational and planning skills, with the ability to prioritise a substantial workload and work independently.
• Solid IT skills, including CRM systems (preferably Salesforce) and virtual meeting platforms.

Desirable:

• Experience coordinating networks of funders or organisations.
• Understanding of the funding landscape within the environment or NGO sectors.
• Experience in fundraising and/or managing online resources or websites.

Benefits Include:

• 25 days annual leave plus bank holidays (pro rata)
• 7% employer pension contribution
• Flexible working options
• Learning and development opportunities
• Equipment and office allowance

About the Organisation
The Environmental Funders Network (EFN) works to transform environmental philanthropy in the UK by increasing funding levels, improving effectiveness and supporting those creating a thriving planet. EFN engages more than 1,000 funder participants and 1,800 fundraiser participants through research, collaboration and knowledge-sharing.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, Regional Spine points 37-33
• Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
• PCS Birmingham

Successful candidates for the post of Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Thursday 20 November 2025

Interviews will be held in person: Thursday 4 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Grade: Band 3, Region

Salary:

Regional Spine points 37-33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: PCS Birmingham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Date: November 2025

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Head of Finance & Operations

We are looking for a Head of Finance & Operations to join our growing team in this flexible, remote working role (4 days per week).

This is an exciting opportunity to play a key leadership role within an organisation that is transforming environmental philanthropy across the UK.

Position: Head of Finance & Operations
Location: Remote (occasional travel to London and other UK locations)
Salary: £60,000 per annum, pro rata
Hours: 4 days a week (flexible working considered for the right candidate)
Contract: Permanent
 

Closing Date: 11:59pm on Sunday 23rd November 2025

The Role

As Head of Finance & Operations, you will play a pivotal role in leading EFN’s financial, operational, and HR functions, ensuring the organisation continues to thrive and deliver on its ambitious strategy.

Reporting to the Executive Director (ED), you will join the Leadership Team and work closely with the ED and Board of Trustees to ensure sound financial management, operational excellence, and a supportive, effective working culture.

You will:

• Lead on day-to-day financial management, including reporting, budgeting, forecasting, and audit processes
• Oversee governance, compliance, and risk management across all areas of operations
• Manage HR, IT, and systems to support our remote-working team
• Drive continuous improvement in policies, processes, and internal systems (including Salesforce and Xero)
• Provide strategic insight and deputise for the ED when required
• Support staff development and wellbeing, ensuring a positive and inclusive organisational culture

This is a new role reflecting EFN’s recent growth and commitment to strengthening its operational foundations for long-term impact.

About You

We are seeking an experienced and strategic finance and operations leader who thrives in a collaborative, mission-driven environment.

You will have:

• Professional accounting qualification (ACA, ACCA, CIMA, or AAT)
• At least 7 years’ experience in financial and operational management within the charity sector
• Strong understanding of HR, IT, risk management, and governance in small teams
• Proven experience managing budgets, audits, and charity accounts (Xero experience ideal)
• Excellent project management and strategic planning skills
• Strong interpersonal skills and the ability to lead and mentor others
• A proactive, organised, and solutions-focused approach

Desirable:

• Knowledge of UK charity governance and reporting requirements
• Experience working with philanthropists, funders, or in the environmental sector
• Interest in climate and biodiversity issues

Benefits Include:

• 25 days’ annual leave plus bank holidays, pro rata
• 7% employer pension contribution
• Flexible working arrangements
• Learning and development opportunities
• Home working allowance, laptop, and IT support

About the Organisation

The Environmental Funders Network (EFN) is a UK-based charity dedicated to transforming environmental philanthropy. We work to increase the scale and effectiveness of environmental giving by supporting funders, sharing insight and research, and fostering collaboration across the sector.

EFN is a remote-working organisation with a UK-wide network of over 1,000 funders and 1,800 fundraisers, all committed to creating a thriving planet for future generations.

If you are passionate about supporting environmental impact through strategic finance and operational leadership, we would love to hear from you.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.