Charity administrator jobs in washington d c, district of columbia

About the team

This is a very exciting time to be joining Impetus as we aim to support more young people this year than ever before in our history. We are looking for a highly organised and motivated Team Administrator who is excited by the prospect of working for an ambitious Philanthropy team in a sector leading charity. In this varied role, you will have the opportunity to support a variety of different types of donor engagement, including volunteering, pro bono, and events, as well as partnership management, in particular corporate partnerships.​

The Philanthropy team raises income for Impetus and for Impetus partner charities. There are thirteen members of the team who are responsible for fundraising, events, and donor engagement, as well as collaborating with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters. Impetus has an annual income of over £10 million which we are looking to grow to £12-14 million within the next few years. ​

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.​You would be joining a team that is passionate, rigorous, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

About this role

This is an exciting opportunity for an excellent team player with enviable administrative and organisational skills. We are looking for someone with charity sector experience who is passionate about supporting and creating efficient and effective processes to enable our team to raise more money to support more young people.

​​The Team Administrator is a highly professional and proactive individual with excellent attention to detail who will directly support a busy and committed team.

​We will expect the successful candidate to come into the office at least two days a week as well as attending a range of fundraising events throughout the year, including two evening events and one weekend event, for which they will receive TOIL.

Key responsibilities

Team Support

• Calendar management for the Philanthropy Team, especially the Director of Philanthropy and Partnerships, including arranging external meetings for senior fundraisers.
• On-site support at events as required.
• Draft content for internal and external audiences, such as the internal newsletter, team updates or materials on programmes for funders.​Manage incoming enquires quickly and professionally. ​
• Create and maintain efficient processes for managing and recording fundraising enquiries and information on the CRM system (Salesforce). Support room bookings when required.

Salesforce

• Be the point of contact for creating Salesforce reports to help drive fundraising activity.
• Support the logging of meeting notes on Salesforce working with fundraisers to ensure effective knowledge management and appropriate follow-up.
• Support management of Salesforce accounts, ensuring accuracy and up to date information is recorded.
• Support the creation and development of individual dashboards to help track and increase fundraising.
• Responsible for updating Salesforce database with pro bono and volunteering project information including reporting and tracking information.

Donor engagement support

• Assist with research on donors and prospects.
• Support the Pro Bono function, for instance, supporting the sourcing and stewarding of pro bono support from individuals and companies; and with the onboarding and management of pro bono partners, including inductions and ongoing communication.
• Manage the distribution and dissemination of supporter care materials and fundraising merchandise.
• Support with the preparation of templates and collateral such as presentations and donor communications.
• Proofreading of applications, reports and external communications.​Write briefs for senior colleagues in advance of donor meetings.
• ​Demonstrate professionalism and best practice in all duties, comply with the organisation’s policies and procedures and proactively support the wider team to deliver our mission effectively.​

Person specification

Essential:

• Proven experience of working in an administrative role within the charity sector.
• Excellent and demonstrable organisational and administrative skills; with the ability to work under pressure to prioritise a busy and varied workload and meet multiple deadlines.​
• Experience of supporting the processing of donations and financial management systems. ​
• Ability to work with minimal supervision with a pro-active, positive approach and high level of initiative to analyse problems and identify solutions.
• A continual focus on improving service to donors, both internal and external.
• Excellent written communication skills. ​
• Excellent verbal communication skills; with the ability to deal with people at all levels, internally and externally, in a confident, assertive and professional manner.​
• Ability to work collaboratively as part of team, demonstrated by the ability to be flexible and adapt to changing situations.
• Excellent analytical and data reporting skills.
• Excellent PowerPoint and presentation skills.​
• Experience of using databases, including input and extraction of data, reporting and experience in using Salesforce or a comparable CRM system.​
• Excellent IT and technology skills with strong experience and/or knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint).
• Excel skills would be a benefit.​
• Meticulous attention to detail and a high level of accuracy, with experience of setting up and maintaining administrative records and systems.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 26th August 2025.

Interviews

1st interviews will take place on Monday 1st September 2025.

2nd interviews will take place on Thursday 4th September 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

We’re looking for a motivated and friendly Administrator / PA to support our Senior Leadership Team (SLT) – including the CEO, Head of Services, and Head of Advice – with day-to-day administrative tasks and office coordination.

This is a fantastic entry-level opportunity for someone who wants to develop practical workplace skills while contributing to meaningful work that supports refugees and people seeking asylum

What you’ll be doing:

• Booking meetings and managing diaries for SLT
• Taking notes during internal meetings and sharing summaries
• Keeping digital files and records well organised
• Supporting general office duties like printing, supplies, and reception cover
• Assisting the legal team with basic admin (filing, data entry, document prep)
• Learning internal systems through hands-on training

What we’re looking for:

You don’t need previous admin experience – we’ll support you with training and mentoring. We're looking for someone who is:

• Friendly, helpful, and organised
• Willing to learn and take initiative
• Comfortable using a computer (or happy to be trained)
• Interested in refugee rights, social justice, or the charity sector

Why this role matters:

This role helps keep our leadership and office running smoothly so we can better support the people who need us most. It’s also part of our commitment to creating accessible, meaningful roles that build experience and confidence in the next generation of changemakers.

You'll be joining a mission-driven team where your values matter and your contribution is truly valued.

�� Ready to apply?
We’d love to hear from you – especially if you’re just starting out in your career and want to grow with purpose.Please submit a Covering Letter and CV using the apply button. 

Administrative Assistant (Volunteering)

UK-Wide

£25,859 per annum (pro rata for part time hours)

Ref: 42REC 

Part Time: 30 hours per week – happy to talk flexible working

Base: Hybrid working from any Sustrans UK Office

About the role

A rewarding new opportunity has arisen to join Sustrans as an Administrative Assistant. This is a pivotal position providing essential support to volunteering initiatives delivered across our UK-wide charity, helping to foster stronger, more connected communities and create lasting positive change.

You will play a key role in managing data and systems, coordinating the volunteer journey process, and providing effective liaison and administrative support.

You will provide administrative and systems support, while ensuring the effective distribution of information, guidance, and resources to colleagues, volunteers, and external stakeholders.

We offer true hybrid working, a flexible mix of working from home and occasional travel to any of our UK office hubs.

About you

You will be competent in data management, with the ability to run reports, manipulate data and be adept at using Customer Relationship Management systems.

As a highly organised individual, you will demonstrate meticulous attention to detail and possess the ability to identify and rectify data anomalies with accuracy and efficiency.

You will demonstrate strong time management skills, with the ability to effectively plan and prioritise your workload to meet deadlines.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 28 August 2025.
• Interviews will take place via MS Teams on the 8th or 9th of September 2025.

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

The Naval Children’s Charity provides financial and holistic support to children and families around the UK.  We work closely with other charities, have our own team of caseworkers and use an external Armed Forces group case management system, Mosaic, run by SSAFA as well as a bespoke internal database of our beneficiaries, Beacon and a platform called Lightning reach to receive applications.

The role of Database Administrator is to provide the lead on the handling and management of all internal data for the Charity, the development and use of the Charity’s internal database Beacon and to provide administrative support to the Charity, ensuring that all records are maintained and updated in a timely fashion.  Other data administrative support as required. 

Specifics of Role

· Reports to the Head of Finance.

· Works closely with the Senior Leadership Team (SLT), caseworking team and the Office Administrator.

· To lead on the continued development of Beacon, the Charity’s internal database:

o Ensure data remains consistent across the database.

o Test and set up new applications/fields, customise existing applications/fields and make them fit for purpose

o Facilitate data capture, data flow and data outputs.

o Consider both back-end organisation of data and front-end accessibility for end-users

· To lead on training for staff in the operation of Beacon including database user documentation, data standards and procedures.

· Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children’s Charity’s confidentiality and data protection policies.

· With the Office Administrator, to be responsible for all data input into the Charity’s internal database.

· With the Office Administrator to be responsible for all data download and inputs into Mosaic and downloads from Lightning Reach.

· To ensure that all data input is accurate and completed in a timely manner, adhering to monthly and quarterly deadlines.

· To provide administrative support to the SLT, and the wider team as required

· To provide data reports from the internal database as required by the SLT.

· With the Office Administrator oversee the distribution of the charity’s resources to families and organisations including the Wellbeing Packs

· Such other relevant duties as may be assigned from time to time.

Are you an organised person with an eye for detail and process?  We are recruiting a Finance Administrator to support the smooth and accurate financial operations of the charity, ensuring all transactions are recorded and processed in a timely manner.  You will be part of a friendly team, based in the historic Cathedral offices, working together to ensure that the Cathedral’s resources are managed efficiently and transparently.  The role will be varied and will include working with volunteers to undertaken weekly cash accounting operations; raising sale invoices; posting and reconciling supplier invoices and payments; undertaking weekly bank reconciliations; and maintaining Gift Aid records.

Westway Trust are seeking an experienced and confident Team Administrator to provide efficient and effective administrative support to the Property Department, playing a key role in ensuring the annual cycle of organisational requirements in terms of administration are well planned, on track and delivered by the relevant part of the team. 

You will be a friendly, motivated and pro-active Administrator who will be highly organised to drive a number of competing work packages. You’ll be comfortable in connecting with colleagues, tenants and key partners and stakeholders on the Westway Trust 23 acres estate, with the ability to listen and gather a range of source material and feed these back into the work of the Property Team.

If you thrive in a dynamic and fast-paced environment, enjoy problem-solving and working collaboratively, and will be committed to supporting the North Kensington community, this role could be for you.

Key responsibilities of the role include but are not limited to:

• Provide efficient and effective administrative support to the Head of Property and the Property Managers, including the scheduling of team meetings.
• You will ensure time is set aside by the whole team to meet organisational goals, such as performance reviews, work to achieve the organisation’s annual audit, service charge reconciliation, and contractor reviews.
• Schedule in key team tasks within the peaks and troughs of the range of team activities.
• Initial point of contact for enquiries to the Property team.
• Manage routine office duties such as invoice requests and expenses.
• Upkeep and maintenance of databases.
• Schedule Committee Meetings and attend in the capacity of the minute taker. Work with the team to prepare and collate the papers. 
• You may be asked to organise emails, create presentations, and work within the teams filing system.
• You will receive reports from key team members and ensure they are ready to present through the Governance.
• You will co-ordinate and collage high level data collection provided by others for upward reporting.
• You will ensure key project information regarding estate development is circulated to the lettings and leasing side of the Property Team’s operation. 

Essential Experience, Skills and Attributes

• Minimum 5 years’ administration experience working on multiple work streams, in a busy office, with strong organisational and time management skills.
• Experience of designing and delivering high quality, proactive project administration.
• Experience of scheduling and dealing with Committees.
• Proficient IT skills, across Microsoft Office, and willing to learn new systems.
• Excellent written and verbal communication skills with the ability to create presentations and other communications.
• Experience of research.
• Experience of creating useful templates to support projects.
• Experience in prioritising competing demands and workloads.
• Experience of team-working and collaboration with an eye for detail.
• You will be assertive, able to use your own initiative and capable of managing upwards with tact.
• Understanding of Equalities, Diversity and Inclusion and commitment to working with and for diverse 

Desirable 

• Experience within any field of Property, Construction, or Estate Management
• A good understanding of the local area (North Kensington).

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Tuesday 26 August 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early. An early application is strongly recommended. Please apply directly from our website.

At Mosaic, our mission is clear, to help children,young people and their families when they've lost someone really important to them.  Grief affects all of us in different ways - our role is to provide advice and one-to-one counselling, someone who listens to their feelings, and can support them to see a better future, remembering the life of the person who died.

This administrator role is pivotal in enabling our small charity to do its job.  Working with our busy referrals team, you'll be helping us process data, liaise with schools and volunteers across Dorset, organise events for families and be part of a very dedicated group of staff.  We need someone with the passion to help children and a real team player who doesn't mind pitching in when they are needed. 

We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales. This vital role provides a high quality first point of contact and initial triage service which includes dealing with requests for advice made in person at our two central London Courts, via our website, by email, by telephone or a referral internally or from a third party. We are open every day for in-person enquiries, although advice is provided by appointment only.

The role will also support an online appointment booking system for clients accessing services, and general administration of our legal advice services including administering the pro bono legal advice rotas and collecting and sharing information and paperwork between clients and legal advisers.

We are interviewing on an ongoing basis due to the need to fill the role, so please apply as soon as possible.

Job Title: Payroll and Pensions Administrator 

Location: Islington, London, (Around a 10 minute walk from Highbury and Islington station) Hybrid working with 2 days a week in the office and service visits regularly across London, Brighton, Luton, Bedford, Kent, and Liverpool. Once a month, the full People and Culture team have a collaborative office day on a Monday. 

Salary: £27,007.50 

Shift Pattern: Full Time, 37.5 hours per week, Monday to Friday 09:00 - 17:00, with some flexibility around these hours as required.

About the role

Our People and Culture team are hiring a Payroll and Pensions Administrator to join the team to support with ensuring our staff are paid efficiently, accurately, and on time. You will play a pivotal part of the team to support with the preparation and processing of monthly payroll for all, coordinating effective and efficient end-to-end payroll and pensions administration, plus any additional relevant activities. You will utilise the tools and resources available to ensure we meet the needs of all our stakeholders and comply with legal matters. The role will further include:

• Taking ownership of administrative tasks in the payroll and pensions process, being the point of contact for enquiries in this area.
• Supporting the administrative process of payroll and pensions, including with the database/system, ensure that any problems are identified with the relevant departments for effective resolution.
• Ensure Full Payment Submissions (FPS) within tight deadlines and process for all adaptations are carried out in a timely manner.
• Support relevant colleagues to ensure the correct payments, reports, and returns are made to HMRC, pension providers, and other bodies.
• Work in collaboration with functions within the organisation to ensure consistency of information and process.
• Ensure all data and reporting is updated in a timely manner across the relevant databases on a regular basis and fit the needs of the business.

In this role, you will report to the Payroll and Pensions Manager, working alongside the wider People and Culture team which includes the Generalist team, Talent Acquisition team, Workforce Development, and Talent Development team. As a team, we all have our strengths and individual qualities and interests, we support each other wherever possible and have a collaborative working culture. Once a month, we meet as a team and come together for a fun activity and collaborative working.

About you

We are looking for someone who is methodical and intuitive, with a detail oriented outlook to tasks, with the ability to take ownership of projects and workflows, using your skills, knowledge and materials to provide an excellent service. We are looking for someone who can work in a fast paced environment, able to work with conflicting priorities, whilst maintaining a high level professional service. We look for personable characteristics, someone who can get along well with others and is approachable. As a team we have individual interests and share a sense of humour, we try bring an element of enjoyment to our workplace when we can! You will have a real passion for what we do as an organisation, and be driven to work within the charity sector which transforms lives through empowering change. 

• Experience in a similar role, taking on similar responsibilities in payroll capacity
• Experience in providing a high level of quality administration and customer support (internal or external customers)
• Knowledge and experience using a payroll systems is desirable
• Good understanding of HMRC requirements, including Statutory Sick Pay (SSP), statutory maternity and paternity pay
• Experience of providing a high level of numerical administration and communications, commensurate to the level of the role
• IT Proficiency, ability to learn new software programs, competent knowledge in Microsoft, including Word, Excel, and Outlook
• Ability and willingness to attend regular visits to our different service locations
• Working knowledge and understanding of payroll, pensions and other relevant laws and external policies commensurate to the level of the role.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Transform lives and protect our Earth's most vital ecosystems through the power of data. As our CRM Administrator, you'll optimise Salesforce systems that directly enable Indigenous and local communities to defend their ancestral rainforest homes from destruction.

Cool Earth isn't just another climate charity – we're pioneers in community-led conservation, working alongside Indigenous and rainforest communities across the Amazon, Congo, and Papua New Guinea. For over 17 years, we've proven that the most effective way to protect rainforests is by empowering the people who call them home.

About you

Your Salesforce expertise will be the backbone of our fundraising operations, ensuring every donation reaches those who need it most. You'll work with a passionate team who understand that robust data systems aren't just about efficiency, they're about enabling communities to stay strong, resilient, and capable of standing up to illegal loggers and land grabbers threatening their way of life.

This isn't your typical CRM role. Every report you build, every process you streamline, and every integration you manage directly contributes to preserving biodiversity, combating climate change, and protecting Indigenous rights. 

Location and hours

Working remotely or hybrid across 20-25 flexible hours per week, you'll join a mission-driven organisation where your Salesforce skills don't just support business goals, they help save the world's most vital ecosystems and the people who've protected them for millennia.

Whilst remote applications are welcome, Cornwall-based candiates will be prioritsed. 

We’re looking for a proactive and organised individual to become a key part of our small friendly team at the Faculty of Forensic & Legal Medicine. This newly created role offers the chance to make a real impact and grow within a respected organisation.

This is a new exciting combined role.

The Legal Administrator is a key component of the Asylum Aid team, overseeing all of our administrative systems and processes, and providing vital administrative support to our legal casework staff.

The Training Programme Coordinator supports the delivery of Asylum Aid’s two strategic partnerships that aim to help address the continuing fall in availability of immigration advice across England and Wales. The Compass Project and the Migrant Justice Greater London (MJGL) Partnership are designed to increase learning, collaboration and peer support opportunities between advice agencies and ultimately improve the provision of immigration advice to people seeking asylum, refugees, and other vulnerable people in the immigration system. This role provides key administrative support and coordination to ensure the effective delivery of both the Compass and MJGL training projects, working closely with Asylum Aid’s Immigration Supervisors and Director of Legal Casework, as well as external consultants, including the Learning Partner, managers and advisers at partner organisations.

Compass is Asylum Aid’s Advisor Development Programme of training, supervision and peer support for immigration advisers working in advice deserts across England and Wales. It is funded by the Justice Together Initiative. More information about the project can be found on our website here.

The Migrant Justice Greater London (MJGL) project is a partnership between Asylum Aid, Refugee Action and Praxis, designed to deliver legal training and supervision to frontline organisations across London. It is funded by the Greater London Authority.

Key responsibilities

Legal Administrator (approximately 4 days a week)

· To manage incoming and outgoing legal post in line with Asylum Aid’s procedures

· To post, email or arrange the dispatch of legal correspondence to clients, the Home Office, court or tribunal, counsel etc

· To receive and make telephone calls relating to casework activity, as well as covering the receptionist function in answering general incoming calls

· To manage the legal enquiries email inbox, triaging emails as appropriate

· To manage the team calendar and oversee key dates system

· To schedule and book appointments for clients, including the booking of interpreters or other experts where necessary

· To ensure all Legal Aid Agency monitoring information and other related information on cases such as disbursements and payment of invoices is recorded timely and accurately

· To assist with the preparation of electronic documents for the Home Office, court or tribunal

· To organise and maintain Asylum Aid’s legal archive, case filing system, legal library, and other documents

· To attend legal team meetings

· To assist Asylum Aid’s Billing Coordinator/caseworkers with preparation of files for billing where necessary

· To assist with general office administration, including administering petty cash

· To supervise the work of the Legal Administration Volunteer(s)

· To assist the Director in the administration of the Refugee Legal Group (RLG), which is a Google based group hosted by Asylum Aid

Training Programme Coordinator (approximately 1 day a week)

· To provide general administrative support for the Compass and MJGL programmes

· To monitor project timelines, plans, and budgets

· To organise in-person and remote training events, draft meeting agendas, take accurate minutes, coordinate travel for project participants, make and record project payments and provide logistical support for in-person events

· To assist in the promotion of the projects, including assisting with drafting external communications and social media, outreach to identify potential partner organisations, and supporting the recruitment of project participants

· To act as a central point of contact for multiple training projects, liaising with key stakeholders, including participant organisations, funders, the learning partner, and the clinical supervision provider

· To support the Learning Partner in monitoring and learning from the two projects, including facilitating learning opportunities with the partners and other organisations.

How to apply 

The first stage is to complete on our online application form on our website by 5pm on Wednesday 27 August 2025.

The website form will ask you to:

· Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

· Upload your current CV

· Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting on Thursday 4th September or Friday 5th September 2025, followed by shortlisted candidates attending in-person interview week commencing 8th September 2025. We may also ask you to complete a short written task ahead of/on the day.

At Asylum Aid we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria, where practical.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Equal Opportunities

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the refugee and migration sectors. We value experience gained overseas as well as in the UK and you will receive full training to enable you to transfer your knowledge and skills to the UK context.

Why Access Social Care Exists 

Every day, millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team, and we think that work should be an exciting and satisfying place to be.

About the role 

This role plays a key part in supporting the smooth and efficient running of the team’s day-to-day operations. It offers a varied mix of administrative and coordination responsibilities, providing vital support across the organisation and helping to keep processes running seamlessly. From organising travel and meetings to managing internal systems and supporting communications, this role is ideal for someone who enjoys working collaboratively, staying organised, and being at the heart of a busy, purpose driven team.

Responsibilities

Travel and Logistics Coordination

· Coordinate and book travel, hotels, flights, meeting rooms, and refreshments, for team members and organisation-wide activities

· Maintain clear and accurate records relevant to bookings and logistics

Administrative and Systems Support

· Handle ad-hoc administrative requests as required by team members

· Process and fulfil Adobe-related requests, such as document editing, file conversion, or e-signature tasks

· Offer internal meeting and event support for organisation-wide meetings, ensuring they are diarised and attendance is managed

Inbox and Data Management

· Monitor and respond to the Enquiries inbox, ensuring all communications are handled promptly and professionally.

· Oversee CRM data management, ensuring records are accurate, up-to-date, and compliant with data protection policies

Events and Engagement Support

· Assist with planning and delivery of internal events, including logistics, attendee management, and on-the-day coordination

· Coordinate and execute mailouts to stakeholders or members as needed

Compliance

· Maintain the gift and hospitality register as required

· Manage organisational memberships and subscriptions, ensuring timely renewals and accurate record keeping

· Distribute incoming post to relevant departments or individuals and keep records as necessary

Team Support

· Provide support to the Executive and Governance Officer as required in any duties which you could be reasonably expected to perform in line with this job description

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values:

Trustworthy

Recognised for excellence, we will be the best we can be in everything we do.  We will be truthful, independent and outcomes focussed.

Fair

We believe in treating people with kindness and compassion in a way that is right, reasonable and just.

Fearless

We will do what is right, not what is easy.  We will bravely challenge injustice.

Inclusive

Our beneficiaries’ voices will influence our thinking and decision making at all levels of our organisation. Collaborative in our thinking, we will work with others to achieve our goals.

Positive

We will be constructive and progressive in our challenge.  We will optimistically and dynamically drive for change.

In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview:

Requirements

Personal attributes you will have

• Purpose driven with a commitment to our mission and values
• Commitment to working within the principles of equity, diversity and inclusion
• Discretion  when handling sensitive information, including managing gift registers
• Solutions-focused approach with a commitment to delivering high-quality support
• Flexible and adaptable, able to respond to changing priorities

Experience you will have

• Proven experience in an administrative or office support role
• Experience with CRM systems and data management best practices
• Desirable
  • Experience using Monday (the website)
  • Experience in event coordination and/or project support is advantageous

Skills you will have

• Ability to work independently and collaboratively as part of a team
• Strong organisational skills and the ability to manage multiple tasks and priorities effectively
• Ability to produce accurate, high-quality work
• Proficient in Microsoft Office Suite and familiarity with Adobe software
• Effective written and verbal communication skills for interacting with internal and external stakeholders
• Demonstrated problem-solving skills with initiative in responding to  adhoc  or changing requests

Knowledge you will have gained

• Familiarity with CRM systems and data management best practices
• Knowledge of confidentiality requirements and best practices for handling sensitive information
• Desirable
  • Basic understanding of event coordination and project support processes

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement. We will ensure that we avoid unconscious bias in our shortlisting process by using the CharityJobs Anonymous tool. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification
  • In your supporting statement, please also include brief examples that demonstrate the following:
    • Your experience handling a diverse and sometimes conflicting range of administrative or coordination tasks. What strategies do you use to remain organised and responsive?
    • Your experience using tools or systems to help organise meetings, travel, or internal processes.
    • An occasion or occasions when you proactively solved a problem, improved a process or introduced a better way of doing something in a previous role.

Please ensure that your full name and contact number are included in your application documents. This will enable us to contact you if you have been successful to the next stage of the recruitment process.

If you want support applying, contact us using the email address above.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process:

Closing date: 25th August 2025 at 11:59pm

Interviews will take place via Teams on Monday 8th September & Tuesday 9th September

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Guaranteed Interview Scheme

For every role we advertise, we outline a set of essential skills or experience that are key to doing the job well. If you have a disability (this includes long term health conditions or mental health conditions) and you meet these essential criteria, you can request to be considered under our Guaranteed Interview Scheme.

If you would like to apply through this scheme, please clearly show in your supporting statement how you meet the essential requirements for the role and indicate in your application email that you wish to be considered under the scheme.

Being offered an interview through this route does not mean you are guaranteed the job. The selection decision will still be based on who performs best at interview.

If you are invited to interview, we will ask if you need any reasonable adjustments to support you during the process.

Please note: If we receive a high number of applications from candidates who meet the essential criteria and request to be considered under the scheme, we may need to prioritise those whose applications most closely match the role requirements.

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Ashraya Team supporting male victims in London, working 18.75hrs hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Service Delivery Assistant you will be:

• Supporting the Domestic Abuse Service Manager to provide a high quality and responsive administrative function for the Ashraya male victims service
• Acting as the first point of contact for enquiries into the service, supporting the wider team and service with general administrative duties
• Responsible for external and internal communications, collating and supplying information to internal and external contacts within deadlines
• Liaising with referring agencies to improve referral information and the referral process for victims
• Updating and maintaining computerised data bases, case management systems and records
• Working with sensitive, confidential and secure data
• Providing general office administration support which could include photocopying, filing, data entry and analysis, ordering of office supplies, processing of invoices, raising purchase orders and minute taking in meetings

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in an administrative role and undertaking a variety of administrative duties.
• Experience of working in a client focused service area or setting.
• Experience of providing general office support to a team of professionals.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Good understanding and knowledge of office systems and business support functions.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.
• A team player with a flexible working approach.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.