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Top job
Alder Hey Children's Charity, Liverpool (On-site)
£27,941 - £30,840 per year
We are looking for an experienced, ambitious Charity Shop Manager to join our Charity team to manage one of our successful charity shops.
Posted 1 day ago Apply Now
Top job
Alder Hey Children's Charity, Liverpool (On-site)
£26,848 - £28,492 per year
We are looking for a passionate ambitious Assistant Charity Shop Manager to join our team to help manage one of our successful charity shops
Posted 1 day ago Apply Now
Top job
The Multibank (Official name The National Family Centre Limited), Remote
£40,000 per year
Seeking an accountant with a passion for working in our coalition of compassion
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The Insurance Charity, London (Hybrid)
£36,000 - £38,000 per year, with excellent benefits
Seeking an experienced, compassionate individual to join The Insurance Charity to provide grants and advice to people in financial hardship.
Posted today
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The Care Workers Charity, Remote
£28,000 - £30,000 per year
Small charity, big impact. We're looking for a creative, organised Marketing & Events Officer to help us support care workers across the UK.
Posted 2 days ago Apply Now
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Birmingham Women's and Children's Hospital Charity, Birmingham (Hybrid)
£31,857 - £34,359 per year
Connect, Influence and Grow Fundraising Support to Deliver Lasting Impact in our Hospitals
Posted 1 day ago Apply Now
Slade Gardens Community Play Association CIO, London (On-site)
£36,000 - £40,000 per year (pro rata)
Posted 2 days ago Apply Now
MS Society UK, Multiple Locations (On-site)
£25,258 per annum, plus excellent benefits
Posted 2 days ago
Closing in 3 days
Chilterns Dog Rescue Society, Tring (On-site)
£35,000 - £40,000 per year
We are looking for a passionate, dog welfare and training literate, manager to energise, inspire and lead Chilterns Dog Rescue Society
Posted 1 week ago Apply Now
Forces Employment Charity, Birmingham (On-site)
£23,133 per year
An exciting opportunity to join Forces Employment Charity
Posted 1 day ago
Closing in 5 days
Charity People, Oxford (Hybrid)
£50000 - £63489 per annum
Posted 1 day ago Apply Now
Charity People, Remote
£40,000 to £45,000 per annum
Posted 1 day ago Apply Now
Closing in 5 days
The Endeavour Foundation, Middlesbrough (Hybrid)
Actual salary £15,400 per year
Posted 1 week ago
Closing in 4 days
Southampton Hospitals Charity, Southampton (On-site)
£28,000 per year
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team.
Posted 2 days ago
Closing in 4 days
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£50,000 - £55,000 per year
Lead unforgettable events that drive life-changing impact. Join us as Senior Special Events Manager in a time of bold growth and ambition.
Posted 2 days ago Apply Now
Page 1 of 75
Liverpool, Merseyside (On-site)
£27,941 - £30,840 per year
Full-time
Permanent
Job description

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

  • Courage
  • Together
  • Passion
  • Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

  • Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
  • Actively drive stock generation through community engagement and donor relationships
  • Ensure maximum stock availability through effective stock control and shop replenishment.
  • Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
  • Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
  • Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
  • Identify local market and business development opportunities for performance improvement.
  • Explore ways to maximise sales via events, donation drives, pop-up shops etc.
  • Support the team to maximise income via our online platforms.
  • Make commercial decisions to drive profitability of the shop.
  • Present and maintain the highest standards of shop merchandising and visual layout.
  • Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
  • Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
  • Plan and organise daily workload throughout the shop in a way that ensures efficiency.
  • Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
  • Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
  • Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

  • Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
  • Line management of Assistant Shop Manager and team of volunteers.
  • Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
  • Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
  • Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
  • Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
  • Provide and support ongoing training and development.
  • Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
  • To work and treat staff and stakeholders in accordance with the Charity’s values
  • Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
  • Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

  • Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
  • Exceed customer expectations by providing excellent quality service.
  • Seek out new opportunities to make a real difference our customers experience.
  • Make a positive impact within the local community.
  • Play a key role in enabling the shop to represent the Charity’s values

Other Duties

  • Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
  • Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Application resources
Organisation
Alder Hey Children's Charity View profile Organisation type Registered Charity Company size 51 - 100
Alder Hey Children's Charity  logo Play
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Posted on: 16 June 2026
Closing date: 01 July 2026 at 12:00
Tags: Administration, Fundraising, Retail / Sales, Customer Service

The client requests no contact from agencies or media sales.