1,142 Charity jobs

Head of Individual Giving and Supporter Care
Remote (UK only) - 30 hours per week - £45,457 per year (£57,234 FTE)

At Fire Fighters Charity, we are here for the UK's fire services community, providing lifelong support that helps people live healthier and happier lives. From physical rehabilitation and psychological wellbeing to practical support and community connection, we stand alongside serving and retired firefighters, fire personnel, and their families when they need us most.

We're looking for an experienced and inspiring Head of Individual Giving & Supporter Care to lead a highly motivated team, drive sustainable income growth and ensure our supporters receive an exceptional experience at every stage of their journey with us.

About the Role
This is an exciting opportunity to lead and develop one of the Charity's most important income streams, with responsibility for generating over £4 million annually through individual giving activities, including regular giving, lottery, supporter acquisition, retention and stewardship.

Reporting to the Director of Fundraising, you'll develop and implement strategies that grow our supporter base, increase donor lifetime value and reduce attrition. Using audience insight, market trends and performance data, you'll identify opportunities to innovate, test new approaches and continuously improve our fundraising programmes.

Alongside fundraising growth, you'll champion excellence in supporter care, developing and embedding a best-in-class supporter experience that builds loyalty, strengthens relationships and reflects our values.

This role is subject to a disclosure and barring check.

About You
You’ll be an experienced fundraising professional with a strong track record of leading successful Individual Giving programmes and delivering sustainable income growth. Combining strategic thinking with a hands-on approach, you'll be confident developing fundraising plans, managing significant budgets and using data and insight to drive acquisition, retention and supporter loyalty.

We're looking for someone with excellent leadership and people management skills, who can motivate and develop high-performing teams while fostering a culture of continuous improvement. You'll be confident interpreting complex data, making evidence-based decisions and using Salesforce or similar CRM systems to maximise fundraising performance.

A qualification in Fundraising, Direct Marketing or Marketing would be welcomed, alongside an up-to-date understanding of data protection, privacy legislation and fundraising best practice.

Most importantly, you'll be passionate about delivering exceptional supporter experiences and motivated by the opportunity to help us be there for the fire services community when they need us most.

How to apply
More information about us, the role and person specification, can be found on our website.

To apply for the role, please submit your CV and an introductory letter via our online recruitment portal.

If you require any adjustments to aid you in your application, please contact our recruitment team, directly.

Closing Date: 8 November 2026

Our commitment to inclusion
Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We want everyone in our community to feel welcome, accepted, respected and that they belong. We welcome applications from people with a wide range of backgrounds, experiences and perspectives, and we will consider reasonable adjustments throughout the recruitment process.

We reserve the right to close this role early should we receive a sufficient number of applications.