Charity manager jobs in portishead, north somerset

About the Role

Iswe is a social impact foundation exploring how to put people at the heart of political and social decision-making to address some of society’s greatest challenges.

Behind powerful democratic innovations is a need for robust financial systems. We are looking for a proactive and detail-oriented Finance Manager to oversee financial operations, manage reporting, and help us build strong systems as we grow.

You’ll work closely with senior leadership, external accountants, and funders to ensure that financial planning supports programme delivery and strategic goals. This is a key role for someone excited by the opportunity to help shape an ambitious and values-led organisation.
 

Key Responsibilities

Financial Planning and Management

• Lead day-to-day financial operations and controls

• Develop and manage financial reporting systems

• Produce monthly management accounts and forecasts

• Support budgeting and reforecasting processes

• Prepare the annual financial report with external accountants

• Ensure compliance with audit and reporting standards
   

Grants and Income

• Provide accurate forecasts and financial information for fundraising bids

• Track income from funders and issue/manage invoices

• Ensure clear reporting on restricted and unrestricted funds
   

Payments and Payroll

• Process payments to contractors, suppliers, and partners

• Oversee payroll payments

• Reconcile accounts and maintain accurate financial records in QuickBooks
   

Internal Systems and Support

• Refine internal workflows to improve clarity and timeliness of financial information

• Maintain up-to-date financial documentation, receipts, and records

• Support supplier management, compliance tracking, and finance-related admin

• Communicate financial insights to support internal planning and delivery

• Act as point of contact for accountants, funders, and financial stakeholders
   

Essential Skills and Experience

• Minimum 5 years' experience managing finances in a charity or non-profit

• Strong understanding of financial systems, reporting, and controls

• Experience managing day-to-day accounting and overseeing restricted/unrestricted funding

• Familiarity with grants management and funder reporting

• Strong communication skills with the ability to advise senior leadership

• Ability to build and manage funder relationships

• High attention to detail and accuracy

• Proactive and self-motivated; able to work independently

• Strong IT skills and experience with financial software

• Alignment with Iswe’s mission, values, and commitment to transparency and equity

Desirable

• Professional qualification (e.g. ACCA, CIMA, ACA)

• Experience using QuickBooks

• Experience working in a start-up or scaling organisation

• Knowledge of deliberative democracy, such as citizens’ assemblies
   

Salary, Benefits & Working Conditions

• Salary: £40–45k per annum, depending on experience

• Hours: Full-time, but open to part-time (minimum 4 days/week)

• Location: Remote, with flexibility around UK-adjacent working hours

• Leave: 35 days holiday plus UK bank holidays (pro-rata if part-time); 14 days medical leave

• Pension: Statutory employer contributions (currently 3%)

• Other: 6-month probation period. The right candidate will have the opportunity to shape this role and grow into a leadership position as Iswe develops
   

About Iswe

We believe that many of the crises we face today - health, climate, the cost of living etc - are symptoms of failing governance structures, and that putting people in the driving seat of decision-making will transform our futures for the better. Our work focuses on Citizens’ Assemblies.

Our team has decades of experience in democratic innovation. Projects include Global Assembly for COP26 and The Future Armenian. Iswe is a fast-growing foundation, dedicated to empowering citizens to play a leading role in the decision-making that affects their lives. 

Our work is founded on strong values, including openness, transparency and humility. We believe that when ‘I’ (an individual) becomes ‘we’ (part of the collective), the results are transformational. We are actively working to build a healthy culture, rooted in care and characterised by being self-organising and self-reflective. We are committed to addressing the dynamics of oppression in ourselves and our work.
 

How to Apply

Please submit a CV and short cover letter outlining your interest in the role and relevant experience, via CharityJob.

Applications will be reviewed on a rolling basis, and the advert may be closed early if we find a suitable candidate.

Title of Role: Retail Operations Manager

Hours: 29 hours per week worked over 4 days

Contract: Permanent

Salary: £30,000 per annum FTE

Location: Cardiff & Vale

Line Manager: Head of Retail

Job Outline:

At Cerebral Palsy Cymru, we believe in the power of retail to change lives. We’re on the lookout for a Retail Operations Manager to drive success across our vibrant charity shops in Cardiff and Barry. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help children and families living with cerebral palsy across Wales.

Duties and responsibilities:

• Lead and Develop Shop Teams: You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
• Drive Sales and Maximise Profit: You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for Cerebral Palsy Cymru.
• Support and Deliver the Retail Strategy: Working closely with the Head of Retail, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
• Ensure Operational Excellence and Compliance: From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
• Build Relationships and Promote the Brand: You’ll act as an ambassador for Cerebral Palsy Cymru in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
• Provide Flexible Shop Cover and Support Growth: This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across South Wales.

Person Specification:

We’re looking for someone who:

• Brings proven experience in retail management (charity retail a bonus!)
• Is a confident people manager with a passion for coaching and motivating teams
• Thrives in a dynamic, field-based role
• Understands the power of community engagement and high-impact visual merchandising
• Is hands-on, proactive, and solution-focused
• A full clean driving licence and access to your own vehicle

Benefits:

• Flexible part-time working over 4 days
• A collaborative, supportive work culture
• Pension
• Company sick pay
• The satisfaction of knowing your work supports children and families across Wales

Location: Field-based across our shops in Cardiff & Barry (with potential travel across South Wales).

Closing Date for applications: Midnight on Sunday, 8th June.

How to Apply:

Complete an application form

Legacy Manager (Maternity Cover)

Role Summary:

As part of the Major Gifts and Planned Giving team, this role is responsible for managing a caseload of approximately 80 legacy estates, including pecuniary, specific, residuary and life interest estates. The Legacy Manager will also assist the team with legacy enquiries and pledges, supporting donors on their legacy journey, as well as managing PETA’s free will services.

Position Objective:

• Ensure that gifts in wills to PETA are handled appropriately, sensitively and efficiently, maximising legacy income to support PETA’s mission to protect animals.
• Effectively communicate PETA’s mission to potential legacy supporters, and deal with enquiries from supporters in a timely manner.

Term of Employment:

Fixed-term, maternity cover

Hours of work:

Full-time (part-time hours considered)

Reports To:

Director, Major Gifts and Gift Planning

Salary:

£29,000 - £34,000

Location:

Remote in mainland UK

Primary Responsibilities and Duties:

Augustus Club

• Administer legacies in a professional and approachable manner, to include correspondence with solicitors and other interested parties
• Maintain departmental information, files, and records related to legacy estates
• Act as the point of contact and grow and mature relationships with stakeholders and external groups in order to attain information needed to carry out the role
• Work with various stakeholders on contested legacies, collaborating with other charities where needed
• Be able to communicate to supporters how important and desirable legacies are to PETA
• Respond to enquiries and requests for assistance from Augustus Club members and planned-giving prospects
• Document pertinent information about planned-giving members for the purpose of enhancing and building relationships
• Remain current on estate-planning practices as well as fundraising techniques and methods used in the non-profit sector, attending professional training seminars as needed
• Keep up to date on probate and tax laws, informing the team of any changes

Other

• Maintain a clear understanding of – and the ability to articulate – PETA's objectives as well as details about specific global PETA programmes
• Assist in the training of new major gifts and/or planned giving assistants
• Maintain and expand knowledge of relevant departmental software (e.g. Revolution Online, ResearchPoint, Raiser's Edge, and Convio) in order to improve communication with donors
• Assist with the preparation and proofreading of mailings
• Perform any other tasks assigned by the supervisor
• Maintain strict confidentiality at all times

Qualifications:

• Minimum of one year of planned-giving or other development experience
• Excellent written and verbal communication skills
• Thorough knowledge of animal rights issues and PETA campaigns
• Demonstrated exceptional attention to detail
• Demonstrated ability to prepare professional business communications
• Proven ability to organise and manage multiple projects simultaneously and effectively
• Proven ability to use initiative and work independently
• Proven experience in legacy fundraising and administration
• Ability to insert files into databases using high levels of precision and attention to detail while maintaining confidentiality
• Commitment to PETA's objectives
• Adherence to a vegan lifestyle strongly preferred

We are looking for an interim Philanthropy Manager to manage donor giving with a focus on five and six figure gifts, from trusts and possibly some major donors for a short term 3 month contract with the potential to extend.

This is a UK remote working role with quarterly meet ups as well as donor meetings.

The Charity
A well known animal welfare charity championing quality of life for animals and supporting owners in caring for them. You would be joining a passionate organisation, known for its supportive and inclusive working culture as well as offering fantastic employee benefits.

The Role
Manage a mixed portfolio of individual and trust/foundation prospects and donors.

Design and deliver innovative and engaging stewardship and cultivation plans for prospects and donors.

Manage donor-led cultivation opportunities/events where they are the relationship lead, eg private dinners.

Work with advocates to identify opportunities within their networks to introduce new prospects to the charity.

Develop strong relationships with internal stakeholders to support donor relationship management.

The Candidate
Proven experience of major donor fundraising with a track record of initiating new relationships, making the ask and developing long term donor relationships.

Experience of designing stewardship journeys for major donor supporters, resulting in increased affinity to the organisation and donation uplift.

Experience of sharing philanthropic opportunities with high-net-individuals in a professional and engaging manner, with a flair for adapting to their individual aspirations.

Experience of successfully developing senior stakeholder relationships (both internally and externally).

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Civitas Recruitment are delighted to be working with a fantastic creative digital marketing agency that focus their efforts on the third sector and work with values-based organisations. Through their work they have managed to increase donations for charities as well as increase traffic to various charities websites. They specialise in crafting impactful digital marketing strategies, creative campaigns and comprehensive go-to-market plans. A fantastic opportunity exists for a Social Media Manager to join the team. As Social Media Manager, you will develop and execute creative social media strategies, with a key focus on TikTok. You will aim to engage with online communities and foster brand loyalty. This is a full-time, permanent role, home based within the UK with meetings in Bradford every fortnight.

Who are we looking for?

Ideal candidates will have 2-3 years of social media experience, ideally within an agency or in house at a brand. Candidates will be a TikTok enthusiast who understands platform trends, storytelling and viral marketing. Strong knowledge of social media algorithms, analytics and content strategies is essential for this role. You will be able to create short-form video content (experience with Cap Cut or similar editing tools is a bonus). You will have excellent communication skills and a passion for culturally inclusive marketing and engaging diverse communities including the Muslim Community.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.

Vacancy Reference Number:

SA/GF/UKFS-R1

Position title:

Systems Accountant

Reports to:

Global Finance Officer

Location:

REMOTE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

Competitive

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, extendable and renewable)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 20th June 2025

Approx. Interview & Role Commencement Date(s):

Interviews: W/C as and when suitable candidates apply

Start: ASAP thereafter

ROLE OVERVIEW:

Muslim Hands is seeking a dynamic and experienced Systems Accountant to lead the implementation of a bespoke budget and finance management system for our grant-receiving partners. This role is critical in ensuring smooth onboarding, system integration, and ongoing support to enhance financial management practices across our partner network.

See full role details attached!

Notes: 

Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with MS Teams / Zoom.

We reserve the right to end the application procedure early should the right candidate be found. 

Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Contract:  12-month maternity cover from Monday 18 August 2025, full time (35 hours per week) 

Salary:  £35,000 - £38,000 per annum 

Location:  Hybrid – Burford, Radcliffe or Newport (Hybrid)

Closing date:  Sunday 22 June 2025 

Interview date:  30 June – 2 July 2025 

We’re looking for a confident and proactive Resourcing Partner to join our friendly, fast-paced Resourcing team on a 12-month maternity cover contract. 

More about the role

You’ll lead the full recruitment cycle across three key areas of Blue Cross – Rehoming & Fostering Services, Fundraising, Communications & Engagement, and Finance & Resources – using your expertise to shape campaigns, coach hiring managers, and deliver an exceptional experience for candidates and teams alike. 

What you’ll be doing 

• Leading inclusive, effective recruitment campaigns across a wide range of roles 
• Advising managers and shaping attraction strategies to bring in top talent 
• Writing compelling job adverts that reflect our purpose and values 
• Using direct sourcing, LinkedIn Recruiter, and networking tools to build diverse pipelines 
• Screening and assessing applicants to create strong, insight-driven shortlists 
• Coaching hiring managers and sharing best practice  
• Supporting Resourcing Administrators and covering when needed 
• Promoting our employer brand and connecting with underrepresented audiences 

This is a full-time role working 35 hours per week, Monday to Friday. It follows a hybrid working pattern, with a minimum of two days per week spent in the office — either at our Burford office or at one of our Rehoming, Advice and Behaviour Units in Radcliffe (Greater Manchester) or Newport — and the remainder working from home. We will ask which site you wish to be based at as part of your application. Please note that we are unable to consider full-time remote working or alternative site locations for this role. 

About you

You’ll bring solid experience in in-house recruitment, running end-to-end campaigns with confidence and care. You’re a great communicator, able to influence at all levels, and enjoy building trusted relationships. You’ll be collaborative, data-savvy, and thrive when working at pace. 

Essential Qualifications, Skills, and Experience 

• Previous in-house recruitment experience  
• Confident stakeholder management skills, with the ability to influence and build trust at all levels 
• A collaborative approach and experience working with diverse teams 
• Excellent written and verbal communication skills 
• A sharp eye for detail and the ability to pick things up quickly 
• A proactive, solutions-focused mindset and a resilient, can-do attitude 
• The ability to demonstrate, understand and apply our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Knowledge of inclusive recruitment practices and experience reaching underrepresented groups 
• Confidence using LinkedIn, CV databases, and job boards for direct sourcing 
• Familiarity with ATS platforms and recruitment data management 
• Knowledge of various advertising and recruitment methods 
• A good understanding of employment law in relation to recruitment, particularly around discrimination and reasonable adjustments 

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 22 June 2025.  

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

The Community Fundraising Team is an integral part of the Charity Fundraising Portfolio, by supporting a diverse range of inspiring supporter led fundraising activities. It is an exciting time to join the Team, as we plan for 25/26.

You will be one our Six Regional Community Fundraisers, based across the UK. Covering the East of England, you will focus on our key audiences of Individuals, Supporter Groups, Community organisations, Regional Corporates & Volunteers. Through the provision of exceptional stewardship & fundraising support, you will engage the community, maximising opportunities to raise funds in the Region. You will make the most of your boundless energy & creativity to inspire our community and will be the regional driving force, ensuring our Supporter Groups continue to thrive, & our annual Community Fundraising Campaigns including, The Big Bake & Twilight Walk Own Walks are a success.

You will be passionate about the role and in supporting the delivery of our strategic plans and objectives across the Region.

You’ll be a talented and highly motivated individual with a proven track record in community fundraising. With a “can do” approach, passion and enthusiasm, you’ll inspire and motivate our supporters. You will work tirelessly to ensure that they receive the best possible experience and see themselves as an integral part of our community. You will be confident in juggling a myriad of competing priorities and work well under pressure to meet deadlines. With exceptional communication skills & the ability to build relationships with a range of stakeholders, you will be creative & agile in your approach in making the most from a fundraising opportunity.

The National Lottery Community Fund is seeking a Senior Government Relationship Manager to lead our relationships with governments across the UK as part of our newly restructured communications function. This role represents a significant opportunity in our new function as we implement our ambitious communications strategy that shifts from traditional grant-making support to demonstrating the powerful impact that communities have across the UK.

As a senior member of the External Affairs team and a key part of our wider communications team, you will lead our relationship with DCMS as our sponsor department and build a coherent approach to government relations across the UK that recognises the needs of all of the devolved administrations.  You will build connections with relevant government departments, acting as the key coordinator and source of knowledge and insight for all government-related activity at the Fund.

Your role as a trusted advisor to senior leadership on government relations and building our reputation will be critical to our success. Your political insight will help the Fund maintain its identity as a champion of community-led change while providing senior counsel on engaging with ministers and officials.

You will work in close collaboration with communications and funding colleagues to anticipate and mitigate risks in a structured way, handling sensitive issues when they arise. Your strong understanding of the political landscape and ability to build strong relationships will support the Fund’s wider strategic objectives.

We're looking for a government relations professional with significant experience who can build influential relationships across all levels of government and who can provide expert analysis of policy developments. The ideal candidate will bring a sophisticated understanding of the UK political landscape and the workings of government. You will be politically astute with experience navigating complex stakeholder environments and balancing diverse priorities. Your background might include policy development, stakeholder or government relations or public affairs in a government department, a public body or a large mission-driven organisation.

Key responsibilities

• Design and deliver a consistent approach to government relations across the UK, maintaining systems and processes for ensuring effective delivery
• Lead our sponsor relationship with DCMS and build relationships and connections with relevant departments, managing and co-ordinating responses to departmental requirements and identifying opportunities to demonstrate our value.
• Provide strategic horizon scanning and expert policy analysis, disseminating information and advice to senior leaders
• Coordinate the Fund's interactions with governments across the UK
• Develop engagement plans for ministers and senior officials
• Create high-quality briefing materials for senior leadership for meetings with government ministers and senior officials, attending meetings as appropriate
• Lead on policy positioning papers on key issues
• Support Communications colleagues to ensure country and regional government relations are aligned

Location: We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Interview dates: Week commencing 30th June and 7th July

On application, please align your supporting statement to the criteria below

Essential criteria

• Significant experience in government relations, policy and public affairs, working with government departments, ministers and officials
• Understanding of DCMS and its broader universe, particularly related to VCSE sector
• Strong background in political analysis skills, parliamentary and legislative knowledge
• Demonstrable success in influencing policy outcomes
• Experience advising senior leadership
• Excellent written and oral communication skills, evidence of ability to turn complex policy into useful briefings at short notice
• Ability to engage diverse political and other stakeholder audiences
• Project and matrix management experience, particularly in complex organisations managing competing deadlines.

Desirable criteria

• Experience with devolved administrations
• Background in non-departmental or arms-length public bodies
• Relevant professional qualification

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Senior Finance Manager | £57,500 - £68,900 | Permanent | Fully Remote / Home Based

For the UK's largest not-for-profit social enterprise in the employment and social mobility sector, we are recruiting a Senior Finance Manager. This role will provide high quality financial information and analysis to senior managers and external stakeholders supporting decision-making. This is a highly commercial role, which is key in ensuring service quality is maximised, and financial performance targets are achieved. The Senior Finance Manager will lead a team of 4 and will suit someone happy to work fully remotely whilst developing excellent relationships across a large, multi-location organisation.

Main Duties:

• Budgeting and Cost Control - Lead divisional budget setting and forecasting process
• Coordinate monthly key variance summary in financial performance and KPIs for senior management and external funders and commissioners
• Interpret and present complex financial information to non-finance managers, supporting decision-making and improvements to budget and forecast performance
• Financial Reporting - Maintain robust financial controls across the division and coordinate the audit process with the financial reporting team. Preparation of year end accounts, liaising with auditors
• Lead the team to produce external financial returns to funders, dealing with queries
• Financial Analysis - Support business planning process, and short- and medium-term financial targets, partnering with Operational MDs and Senior Leaders.
• Lead the production of the multi-year financial forecast with the FP&A team
• Lead in planning and managing the year-end accounts closedown process
• Lead and develop workflows to ensure month-end processes are robust
• Work with Project Accounting team to provide finance support in costing, pricing, and tendering of new business opportunities
• Lead and motivate a team of Finance Managers and Management Accountants

Person Specification:

• CCAB Qualified
• Substantial experience of working at senior level in financial management across a complex organisation, ideally working on high-profile contracts with external funders
• Experience leading and motivating a team
• Experience leading strategic work streams supporting annual accounting cycle and longer-term financial planning requirements
• Experience of financial planning, costing, and option / investment appraisals
• Experience of budgeting, planning, reporting, and supporting budget holders
• Experience of FRS and charity SORP would be highly desirable

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

High Value Partnerships Manager (Corporate and Trusts)

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Trust and Corporate Manager - to be known as a High Value Partnerships Manager - to join our small and friendly fundraising team. You will be responsible for driving our strategy for fundraising from Corporate Partnerships and Trusts & Grants, both of which are already well-established income streams with lots of great potential. You will also use your experience to identify, attract and win new partnerships.

Contract: Permanent
Hours:30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £35,000 - £37,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Occasional travel to partner meetings will also be required.
Closing date: Extended to 12th June
Interview dates: First-round interviews will be virtual and take place in early June

Purpose of the role

• Accountable for winning and delivering partnerships with Corporates and Trust & Grants, with support from a Fundraising Officer
• Secure new partnerships that are vision-aligned, with a focus on multi-year grants/contracts
• Research and develop a strategy for growing our High Value income, whilst providing excellent relationship management, delivery and reporting to those we’re already working with
• Line manage a Fundraising Officer who will provide support to implement your fundraising strategy
• Work with the Head of Development and Senior Management Team to identify opportunities across the charity to fundraise for and demonstrate the impact of our work to partners
• Work with the Membership team to maximise opportunities with brands to offer discounts to Twins Trust's members

Ideal candidate

The ideal candidate will have experience in developing and implementing a strategy for High Value Partnerships. They will be able to demonstrate how they have researched and negotiated partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support and therefore sustainable income.

Person specification

Essential

• Experience of creating and delivering a High Value strategy
• Experience of the full fundraising pipeline, including researching, cultivating and securing multi-year 5 or 6 figure donations from Trusts, Foundations or Corporate Partnerships (experience of both income streams a plus)
• Excellent relationship building skills up to a senior level
• Ability to project manage the delivery of partnerships including impact reporting
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Enthusiasm for the issues we work on

Desirable

• Line management or mentoring experience
• Working understanding of admin processes relating to fundraising
• The ability to demonstrate a commercial mindset
• An understanding of GDPR in relation to fundraising

Role summary

To support the Head of Fundraising and Communications in the delivery of the communications and fundraising strategy at ReMind UK through planning, production and delivery of on and offline marketing communications. You will work with ReMind UK's Content Executive to plan content and delivery of regular social posts and emails to supporters and beneficiaries as well as design and production of leaflets, posters and adverts. You will manage campaigns to raise the profile of ReMind UK, engaging supporters, partners, local organisations and the public in the organisation's work and reaching out to those affected by dementia ensuring people are aware of our memory services, research studies and post diagnosis support and inspiring people to support our work through fundraising and volunteering.

ReMind UK overview

ReMind UK is an independent charity and internationally renowned centre for research, diagnosis and treatment of neurodegenerative diseases. Our research aims to improve life for people with dementia and their families and carers, and to find drug and non-drug treatments for people with conditions such as Alzheimer's disease and other diseases predominantly affecting older people. Our contracted NHS Memory Clinic service, private memory assessments and allied activities also provide support to people affected. We are currently in an ambitious phase of development looking to Increase our clinical and academic research programme. We work closely with the Universities of Bath, Bristol and other research Institutions, both nationally and internationally and with the Royal United Hospital, Bath.

The role

As Marketing Officer, you will play an important role in helping ReMind UK to realise its vision by overseeing marketing for ReMind UK. You will line manage a Content Executive and together you will design, produce and disseminate materials and communications to raise the profile of the organisation and its work, and in turn raise funding to enable ReMind UK to continue its vital research and support for people affected by dementia.

You will plan and deliver an annual calendar of social posts and adverts, emails, marketing and PR activities including digital and print through organic and paid for media, and working with local organisations and groups. Working closely with ReMind UK's Content Officer you will coordinate website updates and content additions.

Key responsibilities

· Line management of ReMind UK's Content Executive to create an annual plan for coordinated marketing campaigns across channels.

· Responsibility for day-to-day management of the charity’s social media channels including Facebook, BlueSky and LinkedIn, delivering consistent promotion of the organisation, ensuring content remains fresh and engaging and moderating accounts to ensure positive PR for the organisation.

· Develop excellent working relationships with external suppliers, publications, local and national press, magazines, TV and Radio to create new opportunities for ReMind UK to publicise its services and support across the region.

· Working with the Head of Fundraising and Communications, produce and deliver a communications strategy that incorporates digital marketing, PR activity and fundraising communications.

· Manage ReMind UK's email management tool - regularly designing and sending tailored emails to beneficiaries and supporters.

• Update and maintain contact and email data on the supporter CRM with supporter and beneficiary contact details and unsubscribes retained in accordance with Data Protection policy and patient and families wishes.

· Measure and report analytics as required by Head of Fundraising & Communications including email and social media engagement rates, website use and content management indicators, exposure to marketing ads placed and awareness created through partnerships with local social prescribers and partner organisations.

· With the Content Executive maintain ReMind UK's website ensuring content is consistently refreshed, added to and tested to ensure optimisation and coherent journeys and user experience for each of our audiences.

· Design marketing materials and internal publications as requested by the ReMind UK staff team.

· Act as brand guardian in the production and use of materials, documents and marketing across the organisation.

· Ensure ReMind UK is marketing its services and support through the use of posters, leaflets and video and maintain the leaflets and materials available in the reception area.

· Manage marketing campaigns through from planning to reporting on impact and results.

Role: Business Development Manager
Salary: £42,000
Location: Wherever you are in the UK! We are more interested in your passion than your postcode because we want the best people to come and work for SignHealth. Occasional travel will be required
Hours: 37 hours per week, Monday-Friday
Report to: Head of Business Development

Closing date: 29 May 2025

About the role

SignHealth is a passionate and unique deaf-led charity, committed to creating a future where there are no barriers to good health and wellbeing for deaf people. 

Our work is varied and aims to promote easier access to healthcare and information. We partner with the NHS and other services and take on projects, carry out research, and raise awareness. We also deliver our own services to reach deaf people in our shared language (BSL) in their moment of need, through domestic abuse support, therapy, advocacy and residential services. 

As Business Development Manager, you will drive SignHealth’s growth by securing funding and building partnerships with government bodies, statutory funders, and key partners. Your work will help expand deaf-led services in mental health, domestic abuse, social care, and children and young people’s support.  

You will identify new funding opportunities, craft compelling bids and tenders, and support service sustainability through strategic development. Working closely with internal teams and external stakeholders, you will play an essential role in helping SignHealth thrive and deliver vital support for deaf people.  

Your key priorities will include: 

• Increasing bid capacity within the Business Development team to obtain more funding.  
• Supporting the growth of SignHealth’s commercial consultancy services.  
• Assisting in the business development of our social care services.  

You will be involved in income generation, identifying and pursuing funding opportunities from statutory bodies, government contracts, and commercial sources and assisting in monitoring the performance of secured contracts and funding agreements. You will represent SignHealth at events, foster strategic partnerships, and strengthen relationships with funders and stakeholders.  

Do you have proven track record in securing income from government and statutory bodies? 

Do you have demonstrated success in leading proposals, tender bids, or grant applications? 

Do you have strong project management, relationship management and stakeholder engagement skills?  

Why choose SignHealth?

We will work alongside you during your career with SignHealth to maximise your full potential with training and development to help you become the best you!

Working with your line manager you will receive an in-depth induction to give you great insight into our charity and what we do.

You will find out the role you will play in helping SignHealth deliver its mission.

Join our learning pathway with BSL, we offer paid training and development to further your BSL knowledge.

Wellbeing is at the heart of everything we do! It’s not just about our clients, it’s about you too.

Being a SignHealth employee you will also receive:

• 25 days holiday per year plus bank holidays (pro-rata)
• 2 wellbeing days per year (pro-rata)
• Company’s pension scheme with Standard Life from your first day of employment. Employer contribution amount: 6% of your salary, minimum employee contribution of 5%
• Eye care vouchers
• 5 days per year of paid study leave (CPD) (pro-rata)
• Expenses policy which allows payments for items when working away from home
• 2x salary life assurance scheme (death in service)
• Fully funded BSL training
• Sick pay policy
• Equipment and furniture desk/ chair to work from home.
• Refer a friend £200 voucher for both the referee and referrer!

To Apply

If this sounds like a position you would be interested in, please apply today!

To apply, please use our online application form.

We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process.

Offers of work are subject to: DBS check, Right to Work checks, satisfactory references and Medical Health clearance.