The CAS Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

For this role, there may be opportunities to work from home as well as the office.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
· Demonstrates excellent verbal and written communication skills.
· Experience of collaborative working in a multi-professional setting and can demonstrate a strong ability to liaise effectively with statutory or voluntary sectors.
· Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
· Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role.
· Knowledge and understanding of effective management protocol Knowledge of models of person-centred service delivery to adults, children, young people and their families.
· Knowledge and experience of ensuring safeguarding compliance within a team.
· A comprehensive knowledge of GDPR.

Desirable
· Project Management qualification (Prince-2 or equivalent)
· Professional qualification in a related field (e.g. CQSW/DipSW, post graduate, Dip/Cert, BEd/PGCE/QTS, Habilitation/Rehab/GDT/GDMS.)
· Project Management experience

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

Southampton Voluntary Services (SVS) is the local support and infrastructure organisation for the voluntary, community and social enterprise sector (VCSE) in Southampton and is successfully leading a partnership to deliver the local government / NHS Community Solutions contract for community development work and community navigation services in the city. 

The partnership includes Spectrum CIC, Solent Mind, Alzheimer’s Society, TWICS and Social Enterprise Link as subcontractors with SVS as the lead contractor. Together we deliver an integrated service, SO: Linked, supporting Southampton people and communities. 

The role of Senior Manager – Programmes and Operations, will take a lead in the management and delivery of the SO: Linked contract, whilst also playing a key organisational role as a member of SVS Senior Management Team (SMT), to strengthen and develop the organisation, alongside the Senior Manager – Business and Finance, led by SVS Chief Executive Officer.

This is a diverse and wide-reaching position that provides the role holder an excellent opportunity to make their mark on a well-established and growing charity with strong local partnership links, and to impact their local community via SVS programmes and operations. 

To apply please submit your application form and supporting documents, by 15th June 2022. Interviews will be held on 22nd June 2022. 

SVS is an equal opportunities employer, a disability confident employer, and maintains the real living wage. For an informal discussion about this role please contact the email address on the job description.

Reporting directly to the CEO whilst working proactively with the Senior Team, the Head of Operations will lead our team of Registered Managers to create and deliver the company's strategic and operational plans. Integral to this will be the overseeing of all operational aspects of Spectrum’s care services as the charity’s Registered Individual.

Since it began in 1982, Spectrum has grown to become a leading provider of specialist care for autistic individuals in Cornwall. We are a registered charity and proud of our track record working with children and adults with complex and challenging needs. We operate 18 residential homes, a community outreach service and a specialist education centre.

As our Head of Operations, your key responsibilities will include:

• the leadership, development, and oversight of an effective governance framework for Spectrum’s services and ensuring risk mitigation controls
• identifying opportunities for continuous service development and improvement
• building and leading management capability amongst our registered managers
• the flow of information from houses to the Senior Team and board of trustees
• deputising for Spectrum’s Chief Executive Officer (CEO) when necessary

To be successful in your new role you will need to:

• have a broad knowledge of the Care Sector and autism specific support
• hold a relevant Management Qualification or equivalent experiential learning
• experience of building positive relationships with regulatory bodies (CQC and Ofsted), local authorities, government partners and key stakeholders
• have the capacity to quickly idenitify potential risks and key actions required 
• effectively delegate roles and tasks to actively manage and control resources
• be a responsible leader with an analytical and strategic mind
• be flexible in your approach, transparent and an excellent communicator
• able to build and coach skilled and motivated teams to Spectrum’s value-base

If you are interested in this opportunity, then we would love to hear from you!

HEAD OF OPERATIONS

This is Archaeology – come and join us….

Can you help the Council for British Archaeology grow, so that more people have chance to participate in archaeology? We are looking for an effective operational manager to ensure the smooth running of our financial and business processes and help us to become more resilient and sustainable.

The Council for British Archaeology helps people to experience archaeology. We provide opportunities for people to take part in archaeology through our network of local and regional groups, the annual Festival of Archaeology and through the Young Archaeologists Clubs for children aged 8-16. We speak up to safeguard the future of archaeology and the historic environment and bring together everyone involved in archaeology.

We are a membership organisation with around 5,000 members and subscribers and provide support to a network of CBA groups. We produce British Archaeology magazine and publish a range of specialist books.

We are looking for a Head of Operations to manage all aspects of our operational and financial processes. We are well on the way to becoming more financially sustainable: we are working on a plan to grow our earned income and have recently developed new digital systems, including a new website and CRM linked to our finance system. We need the Head of Operations to lead the next steps in this journey, focusing on increasing income generation and ensuring we make the most of the new systems.

We are a charity, led by a board of trustees, and with a small, friendly team of 12 staff (9 FTE). We aim to work collaboratively and flexibly, all contributing to major projects.

Salary: £40,000 per year full-time equivalent (pro rata), with generous leave and pension arrangements.

Place of work: York office with remote working options – with a minimum requirement of 1 day a week in the York office, plus 2 days each month for all staff days)

Closing date – 12pm Tuesday 14th June with interviews to be held on 27th, 28th or 29th June.

As SurvivorsUK grows we have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the operations management function as part of our Management Team. This is a key part of our service and we anticipate that both the role and supporting team will grow as we grow as an organisation.

Under the direction of the CEO, the postholder areas of responsibility will be: 

• Financial administration with support of external accountant and CEO, with emphasis on securing value for money and adherence to agreed budgets.
• HR administration and Health & Safety management 
• Office and facilities management including IT systems / cloud services and databases
• Review and maintenance of other organisational systems in order to ensure efficiency and effectiveness.
• Line management of the Client Services Officer, who is responsible for triage of clients to our services.

Director of Operations

This is a varied full-time job and needs someone with a broad skill set. In this format it will be a new role, taking on additional responsibilities to support the Chief Executive. Whilst there is some scope for working from home, this role will also require a regular presence at our unique offices in the heart of Hampton Court Palace, South West London.

Direct reports – the DoO will line manage the IT Manager and the Retail operation.

In your own work area, the DoO is the first point of call when a colleague comes across something unusual or that falls outside of their usual sphere of responsibility. This wide-ranging role involves contract negotiation, tendering, authoring and management of policy documentation and implementation, HR management, budgets, legal work, an overview of IT, Health & Safety, onsite retail and ecommerce, facilities management, insurance arrangements… and much more! This is an exciting and rewarding position and the organisation does not expect to find a candidate who is an expert in all of the disciplines this role touches upon. Rather, an individual’s ability to listen, learn and seek advice where appropriate is just as important. The successful candidate will need to be comfortable operating at all levels of the organisation and with our partners.

Over the next couple of years there are a number of projects to deliver from moving to the Cloud to offering an MA course so there will be many initiatives to oversee. Part of your role will be Project Management particularly to support the IT Manager and ensure the continuation of our IT transformation with internal and external projects.

The RSN’s recruitment team are open-minded to background and range of experience; we also encourage applications from outside the charity sector – there are many commercial roles with directly transferrable skills. Whatever your background, you will share our vision, with a genuine passion for operations and a flair for just making things work and ensuring tasks get done in a timely manner to achieve overall objectives.

This is an important but hybrid role, as such while there are some mandatory elements we are willing to discuss others. Please see the list of experiences/skills at the end of the job description.

Main purpose

To ensure the effective running of the whole RSN operation with particular emphasis on health and safety

In particular, to work with both the internal stakeholders and the principal external stakeholders to move forward key projects

Outline of areas of responsibility

To be an active member of the Senior Management Team and to work across all departments and with all colleagues.

Undertake all aspects of HR and H&S management using external advisors where necessary. Manage relationships with external advisors and ensure the charity receives best quality/value available.

Have responsibility for Covid safety on RSN premises, following government guidelines and disseminating to staff and students.

To oversee project/programme management and implementation of new digital transformation initiatives and to provide support to the IT Manager as appropriate to see this through.

To act as an initial point of advice/guidance for colleagues dealing with any matter outside of their normal areas of responsibility.

Manage/run payroll to standard set by Finance Director.  (subject to skill set)

Responsible for premises lease renewal/negotiations and manage the organisation’s day-to-day relationship with Historic Royal Palaces.

Manage HE compliance and compile returns to the RSN’s overseeing bodies.

Working with Trustees, draft, develop and update policies, manage and oversee their implementation across the whole organisation

Manage effective use of the charity’s office space and consider other space options as part of future development.

Responsibility for retail shop and ecommerce offer.

Undertake the annual insurance review working with our brokers to ensure cost-effective coverage.

To Chair the weekly Ops meeting to have an overview of all RSN activities.

To ensure that own knowledge is up-to-date and to apply working knowledge and/or understanding of current trends and best practice across relevant areas

Deputise for the organisation’s CE when required and take on additional tasks as needed.

Experience and skills

Managing health and safety (inc Covid procedures) in a complex organisation; Essential

IT project oversight (migration to the Cloud) experience; Desirable

Payroll experience; Desirable

Line management experience at a senior level; Essential

Experience of working with many stakeholders internally and externally; Essential

HR experience including recruiting and policies and procedures; Essential

Experience of developing, implementing and overseeing policies and ensuring they are kept up-to-date; Essential

Experience of organising insurance for corporate entities; Desirable

Knowledge of HE/FE environments; Desirable

Project planning and management experience; Desirable

Experience of managing HE compliance compiling documents for HESA and other agencies; Desirable

Space planning and management; Desirable

Be up to date with good business practice; Desirable

Experience of managing or overseeing small retail outlet online or physical; Desirable

Able to build relationships with wide range of people; Essential

Senior Management experience; Desirable

Personal Qualities

Calm

Good communicator

Good negotiation skills

Able to listen

Can do attitude

To apply for this post, please submit your CV and a covering letter to Dr Susan Kay-Williams.

Applications will be reviewed on receipt and early applications are encouraged as an immediate start is available for the right candidate. The RSN encourages applications from people of all ages and backgrounds. We are looking to build stronger and better representation among our staff. The successful candidate must have the right to work in the UK and you will be asked to provide evidence of this before starting employment.

Location: London (work from home <2 days per week)

We are partnering with the Ethical Tea Partnership (ETP), a membership organisation working with tea companies, development organisations and governments to improve the lives of tea workers, farmers and the environment in which they live and work.

We are seeking an Operations Lead to take up this vital role, with responsibility for ensuring ways of working that allow the global team to achieve the organisation’s objectives for a thriving tea industry that is socially just and environmentally sustainable.

The successful candidate must be able to demonstrate:

• Experience of being an operations professional with a proven track record in an international organisation
• Experience of developing and maintaining systems and processes across multiple areas of an organisation (including GDPR, finance, travel, health & safety and more)
• Self-organised, with meticulous attention to detail
• Comfortable with multi-tasking and excellent project management skills
• Ability to communicate effectively at all levels with excellent verbal and written communication skills
• Excellent IT skills including use of Microsoft Word, Excel, PowerPoint, Teams, Outlook, Zoom and online conference systems

You’ll be passionate about the ETP mission and vision, for “a thriving tea industry that is socially just and environmentally sustainable”, as well as being motivated by achieving the best results and committed to finding solutions to challenges.  The successful candidate will be resilient, not daunted by a challenge and a collaborative team player.

For more information, please contact Adam Stacey, Managing Director, Charisma Charity Recruitment.

Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 14 June 2022

Interviews: w/c 4 July 2022

To ensure that the Meeting Room charity is run in line with the vision and values set by the Trustees and to high professional standards, so that its clients receive the best possible services.

Responsibilities

1. To take overall responsibility for the professional delivery of drop-in centre sessions, ensuring that these are run to a consistently high standard, including: 

1. Working with staff members to regularly review and, where appropriate, change the content of sessions to match the needs of clients and achieve as much positive client engagement as possible;
2. Ensuring that there are strong processes to ensure the safety of staff and clients including troubleshooting when necessary, and
3. Working with volunteers to ensure that they feel supported, act appropriately around clients at all times and are able to use all the skills they wish to offer

2. To manage the staff team, ensuring that they are fully supported in their job roles and receive all appropriate training and regular supervision

3. To actively support the trustees in developing and marketing the services offered by the charity including:

1. Identifying gaps in local services where the charity could make a difference
2. Developing strong relationships with key stakeholders including the local authority, other local providers and those with relevant specialist skills (e.g. mental health expertise)
3. Developing new services and identifying potential clients who could benefit from them and ensuring that Meeting Room services are known in all relevant circles 
4. Making presentations to key stakeholders and potential supporters
5. Proactively seeking funding from local funders in conjunction with the Trustees

4. To take overall responsibility for the delivery of other activities including trips and outings:

1. Working with staff members to develop an annual programme of activities (including developing new ideas for activities) in consultation with clients
2. Ensuring appropriate staff/volunteer cover for such activities
3. Working with staff members to ensure efficient administration of such activities including risk assessments, bookings, and transport
4. Working with staff members and Trustees to plan, market, fund and deliver the annual Christmas lunch as a memorable highlight of the clients’ year

5. To regularly review with other staff members one-to-one services offered to clients to ensure that they are delivered professionally and their benefit is maximised

1. Meeting regularly with the external counsellor to ensure that counselling is appropriately targeted, accessible to all who would benefit, and that feedback is received and acted upon in line with best practice
2. Agreeing sensible professional boundaries with staff members/volunteers who work one to one with clients, ensuring that they are fully supported in what they do
3. Regularly reviewing with staff members the ways in which clients are signposted to other services, ensuring that staff always have current information on available local services and strong networks with providers

6. To take overall responsibility for management of volunteers, including recruitment policies (including DBS checks where necessary), role descriptions, good practice training and supervisions

7. To establish and keep updated efficient and easy to use databases, in full compliance with GDPR, including;

1. Client data
2. Volunteer data
3. Supporter data

8. To take overall responsibility in conjunction with the trustees for ensuring that all necessary policies are established and kept up to date, including but not limited to safeguarding, health and safety and equal opportunities

9. To act as safeguarding officer for the charity reporting to the trustees any relevant incidents on a timely basis

10.  To be the initial contact for day-to-day correspondence/contacts/issues and administration arising therefrom, ensuring that this is dealt with efficiently, consulting with Trustees for any major issues that may arise.

Person specification

An enthusiastic, self-motivated and caring individual, with strong experience of managing teams and with good IT skills and past experience of working with vulnerable adults. Experience of the charity sector would be advantageous.

We are a local and well-established charity, looking for a committed, innovative, and collaborative Operations Manager to ensure that our advocacy is the best it can be, and that we continue to thrive as an organisation. You must be passionate about championing and supporting the most vulnerable people in society. Our job is to represent peoples’ views and wishes so that they have as much control over their own lives as possible.

We have a team of 30 advocates and business support staff, and complete around 2000 advocacy cases every year. You will be responsible for our team of advocates and services (including Care Act Advocacy, IMCA and DOLS), supported by skilled colleagues in administration and finance. Our advocates are amongst the most experienced in the business, and you will need to work alongside them, using their views and experience to provide direction and to make the most of development opportunities.

Here’s what an advocate said about working for us (March 2022):

“Working with Dorset Advocacy is like traveling in a Rolls Royce, every part of the organisation works perfectly with each other. Everyone is friendly and the respect I get from other professionals goes to show how hard staff have worked to ensure vulnerable adults have a voice. I am respected as a professional and am able to manage my own diary to suit my needs.”

Main duties

• Operational contract monitoring & compliance ensuring effective and efficient service delivery from the advocate teams.
• People management
• Data management - reporting and data analysis
• Development and growth
• Governance
• Safeguarding, confidentiality, statutory requirements

Benefits

• 25 days annual leave plus bank holidays (pro rata)
• 5% employee pension & 3% employer contribution 
• Supportive working environment with remote access to colleagues and managers 
• Employee Assistance Programme with Health Assured

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

BTM JOB DESCRIPTION: OPERATIONS MANAGER

Salary:  £33,000 per annum

Normal Hours of work are 9am to 4.30pm, with flexibility expected

Responsible to: Chief Officer

This information is provided to lay out the work content, scope and responsibilities of this post. Whilst every endeavour has been made to outline all the duties involved in the post, broad descriptions may have been used, which assume all the usual associated routines are included.

PRIME OBJECTIVES OF THE POST.

1. To oversee and co-ordinate our commissioned contracts, primarily our CBMDC contract with the Department of HWB, CCG contract (soon to be ICS), WYHHCP and Social Enterprise, also any other new contracts secured by the charity. The Operations Manager will ensure quality delivery against all our contracts large or small from producing accessible information to co-ordinating projects, arranging consultations etc
2. To work with the Manager/CO on the range of other commissions and social enterprise work that the charity undertakes. Some of the following tasks the Operations Manager will delegate to other members of the staff team. This will include but not necessarily be limited to, raising estimates, organising readers/translators, overseeing completion of worksheets by staff to fulfilling contracts as well as managing work stream priorities in line with the Manager/CEO
3. To undertake detailed administrative and development tasks for the organisation to ensure the efficient running and timely delivery of its services
4. To allocate and prioritise work tasks and delivery with team members to ensure smooth delivery of a wide range of projects
5. Organising delivery of an extensive variety of contracts and liaise with clients at all levels of a project
6. Organise the regular maintenance of the building securing appropriate contractors etc
7. With the Chief Officer ensure compliance with building and fire safety
8. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CO
9. To work closely with the Manager/CO and assist with organising their diary and appointments

This is to include:

• ensuring administrative, financial, and development tasks and appointments are kept up to date for the contracts
• assisting with overview of pricing strategy
• producing estimates for the production of accessible information and keeping track of ongoing projects
• keeping or delegating the administrative records for the charity and maintain the filing systems for projects
• support the development of social enterprise work and maximise the income from efficient management of contracts
• liaise with clients to design and develop labels and informational literature that supports accessible media produced by the charity
• assisting in the production of promotional materials
• assist in ensuring relevant publicity is distributed through as many channels as possible

Support the work of the Managing with delivery of management of the staff team and volunteers promoting the accessible information services and networking of our services.

SUPERVISION AND GUIDANCE

The post holder will be responsible to the Manager/CO of the charity and the organisation’s voluntary management committee.

This job entails a close working relationship with the Manager/CO of the charity to ensure clarity of work progress and support for the delivery of all projects. Regular reviews of work progress and support meetings will be held. The frequency of these meetings will be determined by the post holders together

TRAINING

Any training needs relevant to the post will be considered as the charity encourages updating of skills and knowledge.

RANGE OF DUTIES

1. To co-ordinate the work of our successful social enterprise business and our commissioned work. Including the development and production of work for voluntary organisations, the statutory and public sector as well as individuals.  The work will enable service providers to make their information accessible in a broad range of formats from EasyRead to audio and British Sign Language. To ensure the smooth running of these activities you will need to prepare estimates, liaise with clients, organise work schedules for recording, editing etc.
2. Report to and liaise with the Manager of BTM on a weekly basis to ensure smooth running of all our services
3. To co-ordinate a weekly meeting to ensure clear routes of travel for projects and division of work between this role and that of the Manager/CEO
4. Co-ordinate and keep the various organisational diaries up to date.
5. Ensure the reception staff are up to date with worksheet administration and ensuring staff complete them
6. Keeping the financial records up to date and banking balanced
7. Assisting with the continued development and evaluation of the charity services and assist with the production of progress reports and spreadsheets of actual spends against budget targets for the Manager/CO and Management Committee.
8. Be responsible for the management and organisation of repairs to the building on Eldon Place, which are the offices of the charity
9. BTM is a very busy organisation and co-operation and participation in / with other aspects of work is expected.
10. Hours of Work Normally 9am to 4.30 flexibility expected
11. Holiday entitlement, after initial probation of 6 months, as a full time member of staff is 33 working days including Bank Holidays

Essential Requirements:

Proven and demonstrable skills as a senior member of a work team, Operations Manager or similar senior managing role

Proven and demonstrable skills in planning and budgeting

Proven ability to manage multiple contracts and delivery

Proven and demonstrable skills in business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Excellent communication skills

Outstanding organizational and leadership skills

Problem-solving aptitude

Good understanding of local networks and relationships between statutory and voluntary sector.

Knowledge of charity and contract compliance and working with the VCS

Flexibility in working hours and some evening work required

Desirable Requirements:

Experience of senior role in the voluntary sector

Experience of working with disabled people

Good working knowledge of the social model of disability and the Accessible Information Standard

The contents of this post may change from time to time to meet the needs of the service. The range of duties are therefore subject to change in consultation with the post holder. 

Salary: £35,000-37,000 per annum (dependent on candidate experience) plus 10% pension employer contribution, health care cash plan and a range of other sector-leading benefits 

Reporting to: Director of Finance 

Location: London WC1X

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday)

About the role 

We have an exciting opportunity to join our team in London in the role of Facilities Manager, taking care of our London head office on a day-to-day basis, ensuring effective operational running of the office for all colleagues and visitors.

You will be responsible for leading our facilities team, which includes being responsible for all matters relating to statutory compliance including health & safety, building management and all new and ongoing building projects. The Facilities Manager will be supported by an Office Assistant (a newly created role) who will report directly to you.

This is an ideal role for someone looking to further their Facilities Management career, taking on a small team and being able to work autonomously in leading our Facilities function, with support and guidance from the Director of Finance.

For more details about the role, including Job Description and Person Specification, please visit our Work for Us pages of our website. 

About you 

The ideal candidate will have experience being responsible for all elements of facilities management in a small/medium-sized organisation and have previous experience line managing or being responsible for a small team, driving and supporting your direct report(s) to deliver upon agreed objectives.

You will be keen to develop ongoing service improvements, approaching tasks and projects with a solution-focused and collaborative approach.

This is a fantastic opportunity to join us to help us achieve our ambitions to provide more support and reach more musicians than ever before. 

Deadline for applications: Monday 30th May 2022, 9am 

Interview date: Week commencing 6th June 
 

About Us 

Help Musicians is a charity that loves music and for over one hundred years has been working hard to make a meaningful difference to the lives of musicians across the UK. We want to create a world where musicians thrive.

A musician’s life can be precarious with ups and downs throughout a career. Opportunities must be hard-won, whilst challenges come along all too easily, with unsteady income and physical and mental health concerns common issues to navigate. In addition, training can take many years and, along with investing in instruments and other equipment, puts up financial barriers to creative progression. Help Musicians offers a broad range of help to support music creators in times of crisis and opportunity - ensuring musicians across the UK can achieve their creative potential and sustain a career in music.

Sadly, the impact of the pandemic means the charity is needed more than ever. Since March 2020, we have been able to provide financial hardship support to over 19,000 music creators and increase access to our mental health services by 40%. In 2022, this ongoing need will continue at scale while the music sector recovers and rebuilds.  

Love Music: Help Musicians  

Do you want to play a central role at a dynamic education charity and membership body?

The PSHE Association works on the biggest challenges facing children and young people today – from promoting mental health to tackling sexual harassment, choosing the right career to spotting false information online – in our role as the national body for PSHE education. 

As a charity and membership association, we raise PSHE standards and promote best practice to a community of over 50,000 teachers and schools in England.

We are seeking an experienced, talented Operations and Business Manager to help us make the most of an exciting stage in our growth. 

Role overview

Our ideal candidate will have the capability and drive to optimise and maintain systems and processes across the organisation and in our customer facing services. The successful applicant will be joining us at an exciting time of unprecedented capacity to support teachers and schools and as we commence an ambitious new strategy. Our new Operations and Business Manager will play a central role in these plans. We are seeking someone with a firm grasp of office, business and financial functions and the ability and drive to oversee the planning and growth of services such as our programme of teacher training events. 

• Responsible to: Director of Communications and Membership
• Direct Reports: Training & Events Officer
• Indirect Reports: Membership Engagement Officer; 2 x Admin & Events Assistants

The main purpose of the job

• To lead the efficient and effective running of the PSHE Association’s operations 
• To work with the senior leadership team on ensuring a strategic approach to operations and that optimises our ability to serve and grow our membership and member services (including training) 
• To implement and maintain systems and processes that optimise efficiency across the organisation and in our customer services
• To bring people across the organisation on board with any new systems and processes
• To oversee financial functions (working with our accountants) and office management
• To oversee membership and training management, including leading and supporting the operations team to fulfil its duties in these areas and others and ensure successful integration of any new systems and processes with our CRM and upcoming Learning Management System development. 
• To ensure that the charity works sustainably and efficiently across all areas of operation

Core Tasks and Responsibilities

Development, implementation and maintenance of project management processes and systems:

• Leading the implementation and maintenance of solutions – including technological – to optimise systems and processes across the organisation
• Training and supporting all staff members to use new processes and systems
• Working with colleagues across the organisation to ensure new systems and processes are compatible with our existing CRM and other systems
• Reporting to the senior leadership team on operations and project progress

Management of an optimal programme of training and conferences: 

• Lead the planning of the organisation’s CPD training and events programme alongside the Training and Events Officer, Subject Specialists and other colleagues, including:
  • Overseeing the planning, implementation and growth of a programme of face-to-face and online training events, conferences and networking events across the school year taking user needs, organisational capacity and revenue into account. 
  • Oversee the Training and Events Officer and other colleagues with regards to delegate bookings, venue bookings, event management and delegate recruitment
  • Provide budget forecasts and financial reporting on income and expenditure for the training and events programme and individual events  

Bespoke training and service management:

• Oversee management and delivery of bespoke and school based training with the Training and Events Officer
• Work with the Training and Events Officer to prepare proposals and quotes for school groups, local authorities, health authorities, government departments and corporate clients for training contracts or thematic work
• Liaise with clients on contracts, timelines and project delivery
• Oversee and monitor projects to ensure timely delivery within predicted cost structure

Finance, business and office management: 

• Oversee all financial functions
• Liaise with the Association’s accountants on all company financial matters 
• Arrange annual audit process and liaise with auditors 
• Manage the process of grant and funding applications as required 
• Manage procurement of services, resources and facilities
• Update and maintain staff and organisation policies in liaison with colleagues
• Maintain business pipeline document and liaise with accountants to keep up to date and ensure correct tracking of project work
• Oversee budgeting, forecasting and reporting on membership, training and other operations areas.

Person specification

Experience:

Essential

• Management and operations experience
• Budgeting, forecasting and financial reporting experience
• Project management experience
• Experience of business development
• Experience of effective and supportive line management
• Event and/or training management and organisation
• Experience of general finance processes, including invoicing and payments, expenses and payroll, as well as previous experience of working with external accountants and auditors

Desirable

• Experience working with a charity or membership association

Knowledge:

• Knowledge of project management best practice principles and practices
• Knowledge of charity, education or local government sectors is desirable
• An understanding of customer service best practice

Skills and attributes:

• Leadership and management 
• Highly organised, with an attention to detail
• Ability to think and act strategically 
• Budgeting, forecasting and reporting abilities
• Ability to multi-task, and prioritise between diverse tasks and activities 
• Ability to communicate clearly and concisely, both verbally and in writing
• Excellent relationship building and interpersonal skills
• Ability to manage, motivate, support and develop direct reports
• Ability to work effectively in a team environment 

We are an equal opportunities employer: We actively encourage people with different backgrounds and skills to join us and positively impact our team and working practice. We are particularly keen to receive applications from people of colour and disabled people who are currently underrepresented in our team. Please note on your application if you have requirements for the interview(s).

Terms and conditions

• This post is offered on a full time basis. It is based at our offices in central London, with the option to work from home for an agreed portion of the week.
• The contract is permanent, following a six-month probationary period.
• Holiday entitlement is 25 days (pro rata for part time staff).
• Applicants will be eligible to join the PSHE Association workplace pension scheme.

To Apply
Please provide a CV listing your academic and employment history and key achievements, and add a cover message setting out why you are applying for this role and how your skills and experience match the attributes set out in the job description and person specification.

Interviews will be held either at our Head Office in London, or remotely (TBC) on week commencing 6 June, with possible second interviews week commencing 13 June.

The Operations and Development Manager is a new post at METRO and is designed to create additional capacity across the organisation to alleviate pinch points and support driving forward charity-wide projects. The post holder will have a range of people skills enabling them to work across teams and provide management cover, including supervision and staff support as necessary.