About us

Northampton Town FC Community Trust is an award-winning charity that uses the unique appeal of Northampton Town Football Club to deliver activities that connect our communities and improve people’s lives.
Registered as a charity in 2001 we have been supporting the Northamptonshire community for over 20 years, engaging with over 1000 people every week to improve their health and wellbeing, build stronger safer connected communities and enhance life chances. Our pioneering work covers four core themes: Health & Wellbeing, Disability & Inclusion, Education & Employability and Sports Participation.

About the role

Over the past three years we have seen considerable growth as a charity with the team growing substantially. The Operations Manager will oversee all daily operations of the community trust ensuring that the charity is well coordinated and productive by managing its procedures and supporting staff. The Operations Manager will work very closely with the Chief Executive, and will have oversight across the whole organisation, with specific responsibility for the line management of a number of the team leads working in different areas of the organisation. The areas of responsibility for this role are wide and requires a candidate with thorough knowledge of various organisational processes. They will need to be competent and process the ability to plan and manage different kinds of operational activity.
This role is integral to ensuring our staff are adequately supported and motivated on a day-to-day basis. They will manage and link together all core departments at the community trust ensuring that the wide range of projects we deliver achieve targets and impact. The Operations Manager will be a people person and have a passion for making a difference in the local community, using this to inspire others in line with our values driven approach.

Why work with us?
We know that people are the key to us achieving our mission – and that’s why we look after our dedicated team. We believe that everyone on our team should grow as the organisation grows – and we do that by encouraging constant learning and development. We know that if we invest in our team, our team go the extra mile.

Benefits
· Access to free bespoke CPD and accredited training from our partners including the Premier League, EFL, Northampton Town FC & the FA.
· Financial performance related incentives package in addition to salary.
· Free Gym access and other local partner discounts.
· Free tickets to NTFC matches.
· Hybrid working (from home and/or office post COVID)
· Use of company van.

Do you have what it takes?
All eligible candidates must have a full UK driving license and access to a vehicle too. All candidates will be subject to a fully enhanced DBS check.
The successful candidate will also showcase the following community trust values:
WE INNOVATE - We are forward thinking and innovative, we plan for the future.
WE GO FURTHER- We don’t do ‘good enough’, we do the very best.
WE ARE RELIABLE - We have integrity and transparency at our core.
WE ARE TOGETHER - We are part of a team, we’re stronger together and we grow together.
WE INSPIRE - We lead by example, delivering with enthusiasm & passion to help others unlock their full potential.

For full details of the role, our organisation and who we are looking for, please check out the attached job description and person specification. 

How to apply

Please apply using our application form - located in the attachments section or also avaialble on our website (we are not able to consider a CV). Please submit both a cover letter and application form to be considered for the role.

Please note that we reserve the right to close this post early, should we receive a high volume of applications

Trusts Manager, NHS, Bristol, £40,057 + per annum, excellent NHS benefits

A Trusts Manager is required by one of the UK’s largest NHS Hospital Trusts. Based at Southmead Hospital with a salary of £40,057 + per annum, excellent NHS benefits, you will be responsible for developing and growing our Trusts fundraising programme.

WHY APPLY? The Trusts Manager position is a fantastic opportunity to take on a role with:

• the potential to lead and shape our trusts fundraising programme
• the opportunity to work with senior staff across the hospital
• the chance to make a real difference to patients and staff

We welcome full and part-time applications. And not to mention the opportunity to further develop your professional career path within one of the UK's largest NHS Trusts (£775m turnover and 12000+ staff), all whilst working with fantastic bunch of colleagues and making the world a better place working for the NHS!

THE ROLE: As Trusts Manager, your responsibilities will include:

• working with senior stakeholders across the hospital
• Researching and identifying funding opportunities
• Preparing and submitting funding applications
• Running cultivation events

YOU: The successful Trusts Manager will have significant experience:

• Able to influence and build effective relationships at all levels from volunteers to senior staff
• A proven track record of securing significant funding from Trusts and Foundations
• The ability to plan, prioritise and managing a number of projects simultaneously.

Closing date: 2nd November 2021 – Apply now! 

For further details / informal visits contact:

Name

Julian Hall

Job title

Head of Fundraising

We currently have an exciting opportunity for an inspiring individual to join our growing retail team as Retail Online Operations Manager. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £41,586.89 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

Cats Protection is entering an exciting new era, having developed a 10-year strategy which aims to significantly increase the welfare of many more cats. Retail and trading will play a key role in growing income and introducing new audiences to Cats Protection. Cats Protection currently operates 100+ shops across the country and an online trading operation for new and donated goods. We have ambitious plans to significantly expand and further enhance our online retail proposition in the next 12-24 months. 

Responsibilities of our Retail Online Operations Manager:

As our Retail Online Operations Manager, you will combine the experience of designing and implementing a multi-channel e-commerce strategy with the ability to effectively manage multi-channel e-commerce operation in order to raise funds to support cats and kittens in our care. You will lead, develop and manage strategic business plans to grow our e-commerce income stream at scale and to maximise innovative opportunities; drive income whilst managing expenditure to meet contribution targets and integrate e-commerce across all income generation products and promote engagement across wider audiences.

What we’re looking for in our Retail Online Operations Manager:

• significant retail ecommerce experience with proven track of devising and delivering the execution of ambitious strategies
• ability to work independently to shape new and existing income streams to maximise innovative opportunities and return on investment
• a customer experience champion able to and confident in developing lasting customer relationships across the board
• ability to communicate effectively with employees written and verbal at all levels within the and outside of the organisation
• Excellent organisational skills and business acumen
• a selfmotivated individual with a flexible, positive and resilient attitude

What we can offer you:

• salary of up to £41,586.89 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more
   

Join us as our Retail Online Operations Manager and know you are helping to make a real difference to cats and kittens across the UK!
 

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications which are received after the closing date may not be responded to.

Closing date: 03 November 2021

Virtual interview date:  16 and 17 November 2021

At Winchester Go LD our focus is to enable adults with learning disabilities to live life to the full with the choices and independence that they want.  We promote self development, friendship, self confidence, creativity and learning.  We also like to have fun! 

We have a range of weekly and monthly activities and we provide advocacy, information,  safeguarding and skills workshops.

We respect and promote the rights of people with a learning disability and their families to speak up on issues both locally and nationally.  We aim to raise awareness, change attitudes and influence policy.

Our Charity Operations Manager plays a key role in our mission to enable adults with learning disabilities to live life to the full, with the choices and independence that they want. You will manage staff and volunteers ensuring that all operations align with the charity vision and objectives, co-organise and contribute to the delivery of a number of Winchester Go LD’s projects, develop relationships with all stakeholders and deputise for the CEO as required.

Key Contribution Areas:

· Manage staff and volunteers, including supervision, objective setting, training, recognition and development.

· Work with all the stakeholders of the charity; members (adults with learning disabilities), their families, the Trustees, professionals and the wider community to provide information, signposting and service delivery.

· Approving and recording expenses and financial transactions, and monitoring budgets in line with finance policies.

· To continue a good working partnership with The Discovery Centre, ensuring access to Winchester Go LD office and the community area for service delivery and be responsible for scheduling evening meetings.

· Attend professional meetings on behalf of the charity and represent the needs of our members. Promote networking and collaborative work with other organisations, increase the charity’s profile and look for funding opportunities.

· To support fundraising by working with fundraising committee and through increasing the Winchester Go LD’s profile in community and corporate fundraising. To include managing the charity’s fundraising on Platforms such as Just Giving, Kindlink and Easyfundraising.

· Ensuring smooth running of the IT systems, to include staff training, problem shooting, allocation of staff and Trustee access to documents on shared drive, working with IT support when required.

· Support staff and volunteers in project and charity event planning. Ensure that appropriate Risk Assessments on all activities, events and outings are carried out.

· Manage the recruitment process and procedures. DBS register for all staff, trustees and volunteers, renewing checks as required.

· Ensure that all Winchester Go LD’s policies are reviewed and up to date. To implement the Health and Safety protocols and to take responsibility for member safety in the office and on charity organised outings.

· To process and claim Gift Aid for Winchester Go LD.

· To be responsible for maintaining accurate and comprehensive records and for compliance with statutory requirements such as GDPR. To maintain databases and assist the reporting on project outcomes.

Previous Experience:

Considerable administration experience.

Generating projects and delivering them.

Working with adults with a learning disability (desirable but not essential).

Good understanding of the barriers to independence faced by people with learning disabilities.

Knowledge of HR procedures and management of a small team.

Good understanding of budgets (organisational and project) and financial reporting.

Knowledge of risk management and health and safety and policy and procedures.

Knowledge of different communication methods including Easy Read and Makaton (desirable but not essential).

Knowledge of local community.

Knowledge of local education and activity service providers.

Excellent IT skills and the ability to use Microsoft Office and Word spreadsheets.

Communicate effectively and sensitively with different people.

Support people in a way that respects choice, dignity and privacy.

Relationship building with different stakeholders

Working on databases, updating and maintaining essential information.

Complete and maintain accurate written records and follow policies and procedures.

Able to work using own initiative, plan and prioritise workload.

Awareness of and commitment to promoting equal opportunities for all.

Able to work flexibly to meet the needs of individuals, the service and organisation.

Willingness to undertake relevant training.

20-25 hours per week over 3-5 days (days are flexible).

Salary is Pro rata.

To apply please send a COVER LETTER detailing why you are interested in this role along with a copy of your CV.

Who we are:​

The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. Thanks to our targeted approach, our effectiveness in reducing animal suffering and our efficient use of donations, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period.

The Humane League is committed to creating a diverse, inclusive environment and being an equal opportunity employer. We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent. 

In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all applicants will receive unbiased consideration for employment without discrimination based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

You can read more about how The Humane League UK is working on Diversity, Equity and Inclusion by clicking the Apply button and following the link in the job description.​

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the process.

We are seeking a well-organised, analytical and strategically-minded individual to lead our Operations team in the UK.

This is a permanent, full-time position (37.5 hours per week).

We will be recording a webinar hosted by Vicky Bond, Managing Director and Katie Facia, Operations Coordinator. You can submit any questions you would like to answer regarding the role and The Humane League by following Apply now button. Please submit any questions by October 24th. The webinar and it will be available here after October 26th.

Who you are:

Reporting to the Managing Director and sitting within the Senior Leadership Team, the successful candidate will be passionate about The Humane League’s mission of ending the abuse of animals raised for food.

The primary focus of the position is to support the operational side of the organisation designing policies, developing internal communication processes, overseeing staff well-being and implementing technological solutions. Working closely with other Leadership team members you’ll provide strategic thinking and contribute actively to the development of the organisation. 

Managing the Financial Officer and Operations Coordinator and collaborating with other Leadership team members to facilitate support for the team and design internal processes for efficiency and success. This is an exciting opportunity for a talented individual to contribute towards creating long-lasting change for animals raised for food.

With the ability to multitask, you’ll need to be well organised, efficient and a good problem-solver. You’ll have the ability to work independently and as a member of a team in a fast-paced environment and be able to prioritise and manage multiple tasks effectively and efficiently.

Management

Manages Finance Officer and Operations Coordinator

• Ensures staff receive the training, resources and support to do their jobs effectively

• Manages and leads the Operations Department to achieve agreed objectives and to encourage the professional development of individual team members 

• Develops, in collaboration with the team, Operational department goals and is responsible for timely reporting

• Oversees the development and monitoring of the budget for the Operations team

• Sets/clarifies job expectations and provides regular feedback & guidance

• Empowers staff  in the development of their strategies and techniques

• Manages Time Off requests and approval of expenses for the Operations Department members

• Leads hiring/promoting/termination of staff 

• Sets/Manages departmental call agendas or delegates as appropriate

Strategy

Leads, manages and develops all strategy for operations within the UK

• Develops an internal operational strategy 

• Researches and keeps up to date on developments in GDPR, Human resources and operational strategy 

• Collaborates with other organisations to learn new approaches and share/coordinate strategies

• Coordinates monitoring and evaluation of internal communication processes and updates as needed

• Works closely with other departments to ensure effective collaboration

• Working together with the Leadership team in the UK, develops and guides the work of THL UK, identifying key priorities and strategies to further the organisation.

Communication

• Oversees and develops effective internal communication processes in close collaboration with other members of the Leadership team.

• Works with all departments to ensure effective strategic alignment, working cohesively with team members intra- and inter-departmentally.

• Presents to the board of trustees, as required, on key operational updates and financial reports.

In Addition

• Ensuring compliance with all charity and legal regulations.

• Attend conferences, events and protests as required. 

• Perform any other duties assigned by the Managing Director.

• Attending in-person workshops several times a year.

Key Competencies

Thought Leadership: An informed opinion leader on operations and the go-to person for the organisation. With great experience in internal communications, you know how to develop the most efficient processes.

Strategic thinking: Overseeing both the financial aspects of the organisation as well as the hiring and other human resource needs you will be a strategic thinker who can look ahead, predict and plan the needs of the organisation.

Leadership: Leads with integrity and mutual respect and inspires trust and confidence with a wide range of people representing various backgrounds and levels of experience.

Management: Builds a team of high-performing staff members, appropriately structures jobs so that staff members can succeed, develops and motivates staff members, and acts from the perspective of an organisational leader

Decision making: an active listener with the ability to critically think and evaluate. Making key decisions when needed and in collaboration with others.

Problem solver: Identifies issues, effectively structures problems, analyses information to produce insights and generates wise, actionable recommendations. A forward-looking thinker who anticipates needs.

Analytical: You have a careful and systematic approach with a keen eye for detail. Able to review large amounts of data and succinctly present it.

​

Good to know:

Our employees all work remotely but still enjoy a supportive, collaborative environment. You will have access to a work place pension, 25 days leave plus Public Holidays, flexible working hours, internet reimbursement, our Employee Assistance Programme, and family friendly policies. Professional learning and development is actively encouraged.

At The Humane League, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. 

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

For our salaries to be fair, transparent, and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Head of Operations salary structure and The Humane League UK's benchmarking algorithm please see the additional documents attached to this job advert

All applicants need to be:

1. Fluent in written and spoken English

2. Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK) 

3. Committed to our mission to end the abuse of animals raised for food 

Closing date: 7th November 2021 

You will hear from us after the application closing date passes. Once your application has been received and reviewed and we want to take it forward, our thorough interview process will follow this route.

• Skills Test (completed remotely)

• Screening interview (via audio call) 

• Second Interview (via video call)

• Final Interview (via video call)

For full details of our recruitment process please see the additional documents attached to this job advert.

Job Title: Head of Operations

Hours: 35 hours per week

Contract length: Permanent

Salary: £35,745 - £40,876

Location: Chorley, with some weekly home working negotiable

Are you an experienced manager, with experience in areas such as: HR,  governance, facilities management, and awareness of charity finance? Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

To succeed in the role, you will need excellent communication, analytical and organisational skills.

We want someone who demonstrates our values in being Bold, Caring, Open and Real.

This is an exciting time for Lancashire Mind at the start of our new 5-year strategy. We have a growing portfolio of services and increasing numbers of staff; so we need a dynamic, committed, and proactive individual to oversee and support the smooth running of the organisation. This role in particular needs someone who is passionate about developing people and can effectively manage cultural change. We want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible. 

We offer a workplace pension scheme, 25 days annual leave (plus bank holidays and usually three additional days over Christmas), a sick pay scheme, paid emergency time off to care for dependents, regular supervision, a suite of wellbeing support measures, and a variety of learning and development opportunities.

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 11am Monday 8th of November

Interviews will be held on the week commencing 15/11/2021

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

Have you got what it takes to change the lives of LGBTQ+ people? You could be our Data Operations Officer

Founded in London in 1989, Stonewall now works in each nation of the UK and has established partnerships across the globe. We help create transformative change in the lives of LGBTQ+ people through our campaigns, research and change and empowerment programmes. We continue to fight for a world where LGBTQ+ people everywhere can live their lives to the full.

As a charity we rely on the generosity of private individuals, communities and organisations. Without it, none of what we do would be possible. Join us as our Data Operations Officer and member of our Data Team and be part of our journey.

Reporting to the Data Manager, you’ll focus on supporting the teams with administering databases and CRM software, and our marketing platforms. You will be involved in all aspects of collating, processing and the review of data used by our teams, providing advise as required. As the Data Operations Officer, you will be responsible for the maintenance of the data used to process our engagements and relationships. This role is instrumental in maximising our fundraising capabilities, and reaching out to our supporters, as well as day to day good practice in handling data.

This role provides an excellent opportunity to develop your skillset and step up as an ally and role model. It’s a varied role in a dynamic environment so you’ll need to be fully up to speed with the principles of good data handling and working within a charity.

Data Operations Officer

London

£26,620
 

At Stonewall we want you to feel involved in all aspects of our work and to have amazing opportunities during your time with us. We accept people for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

In line with Stonewall’s commitments to race equity and trans inclusion, we are particularly seeking applications from people of colour and trans people. Stonewall has a number of staff network groups which provide peer support and safe spaces for staff who hold these and other identities.

Deadline for applications: 5pm on 5 November 2021

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please let us know.

Resurgo is in a time of significant growth, with new Spear centres opening each year, a further employability programme (Re-Work) created in response to the pandemic in 2020, and ambitious aims to strengthen our coaching and impact consultancy through Resurgo Consulting in 2022. The Head of People, Culture and Operations will be central to ensuring we maintain our strong team culture and stable operations while developing an organizational structure that is best positioned for this growth.

As a strong creative leader with an ability to manage projects with multiple complex priorities and think out of the box, you will be a confident decision maker and communicator, passionate about growing people, and with the exceptional emotional intelligence needed to sensitively manage people-related issues.

We would also consider a job share, where one individual has responsibility for the operational aspects and strategic goals, and the second holds the cultural, inclusion and people-related aspects of the role, so please contact the People and Culture team if this is of interest, prior to submitting an application.

Please see attached role description for full details of responsibilities and person specification.

In 2016 we were listed as one of the UK’s Best Workplaces in the ‘Great Place to Work’ Awards. In 2017 we won the Princess Royal Training Awards which honours employers that have created outstanding training and skills development programmes.

We have a London office, with options for flexible working as we introduce a hybrid pattern of working.

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation that supports individuals and their families who are in real need. We offer independent advice, guidance, case management and grant giving for people encountering a wide range of challenges including financial, health, housing and wellbeing issues.  There is a growing need for our services and each year we’re supporting thousands of clients through our expert Helpline team and online resources. 

About the Role

We’ve made a significant investment in digital technology, including a Sitecore-based website and a new Salesforce CRM (due to go live in the autumn). We’re now seeking a Digital Delivery Manager to manage these functions, and help us realise our aspirations for enhanced service delivery.                                                         

As our Digital Delivery Manager you’ll be responsible for our digital plan. You’ll work closely with BWC staff to develop and deploy new business processes, monitor the digital budget, and be the point of contact for our digital suppliers and agencies. You’ll also have a specific personal responsibility for our website, liaising with our marketing and content specialists, and briefing our development partner.

About You

Our ideal candidate will blend an ability to see the bigger picture with pragmatic project management skills, and some general management experience.

What we Offer

In return you will receive a competitive salary, along with a range of benefits, which include:

• 30 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme
• Flexible Working

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification.

Closing Date: Monday 1st November 2021 at 9am

The Reading Agency is looking for a Head of Finance and Operations. In this exciting new role, you will support the organisation as we continue to innovate and adopt systems and business models to ensure we are effective and sustainable for the future.

About Us
As a national charity we tackle life's big challenges through the proven power of reading. We work closely with partners to develop and deliver programmes for people of all ages and backgrounds; our vision is for a world where everyone is reading their way to a better life. 

In 2020-21, we helped over 1.9 million people benefit from reading through our programmes, our tireless campaigning, our excellent networks, and our power to influence, challenge and make change happen.

About You
You will be a qualified accountant with good technical skills. You will have experience of charity accounting, process and systems transformation as well as a 'can-do' attitude, seeking to add value beyond the remit of finance. You will be flexible, organised and a proactive team player, able to build positive relationships internally and externally.

Please select Apply on Website to be redirected to our website where you will find full details of this opportunity along with details of how to apply.

The closing date for applications is 5.00pm on Wednesday 10 November
Interviews will be held on Friday 19 November 2021

You must have the right to work in the UK when you apply.

MERSEA ISLAND BASED CHARITY

CAMP JOJO

SEEKS PART-TIME OPERATIONS MANAGER

Camp Jojo, which provides camping experiences for children with complex medical needs and their families, is growing! We have four camps planned for next year and need to expand.

“Brilliant facility, run by hugely caring, inspiring people”

If you love working with dedicated people, children and families, plus a team of enthusiastic volunteers, just check our website

To apply for this FLEXIBLE three day a week post you will need:

• an understanding of office management systems, good computer skills. (Word, Excel, in particular), and knowledge of social media networks.
• problem-solving, organisational, written and verbal communication skills, and strong attention to detail.
• an ability to deal with all kinds of people, a professional and friendly demeanour.

For full details see job description attached

Closing date: 14th November 2021

Here at Charity Horizons we are delighted to be partnering with a National Education Charity whose primary aim is to advance the education of young people in mathematics. They do this by working with hundreds of volunteers across the UK to organise maths competitions promoting problem solving and teamwork and other mathematical enrichment activities. As a charity, they are just about to embark on an exciting new period of strategic growth and are looking for talented, committed, ambitious and innovative individuals to help them on their journey - could this be you? 

We are looking for an Operations Manager to lead and support the charity's operations, working closely with staff and volunteers to ensure delivery of a consistently high-quality service which provides excellent customer support. As well as leading and motivating a team of staff, you will work as part of the senior leadership team to translate strategic plans into action plans and objectives, and will also be responsible for forecasting, monitoring and controlling activities against budgets, as well as producing financial reports. The charity’s key objectives for the next 3-5 years are focussing on Digital Transformation, Impact Assessment, People and Workforce planning and Inclusivity and Diversity so is a really great opportunity to work on some exciting projects, as well as business-as-usual objectives. 

To be considered for this role you should come to us with a passion for our charitable aim of advancing the education of young people in mathematics, alongside significant experience of effectively managing, leading and motivating teams to create an environment where staff feel supported to achieve organisational goals. You will have excellent strategic and organisational skills, with an ability to prioritise, plan and organise your own and others’ workloads effectively and work under pressure to meet strict deadlines. A proven track record of leading, communicating, implementing and managing change is essential, as is the ability to solve complex problems and resolve difficult situations.

The role is largely home-based, but will involve working from the charity’s offices in Thorpe Park 1-2 days a week. This really is a hugely exciting opportunity to join an ambitious, supportive and innovative team at a hugely exciting time as the charity looks to grow and progress and enter an exciting new phase of it’s journey. 

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. 

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

An exciting opportunity has come up to join NELFT and lead its NHS Charity, Health Way Foundation, for a 12-month period. Health Way Foundation is a growing charity supporting NELFT to provide exceptional care for its patients and staff. Through fundraising, donations and grants we fund projects, non-essential equipment and activities that improve environments, support innovation and enhance wellbeing in order to help patients access the best possible care when they need it the most. We work with volunteers, partners and colleagues and provide an important link between the Trust and its communities.

There may be some requirements to attend in person on occasion (e.g. for a specific event or for an occasional meeting perhaps) but the majority of the role can be carried out remotely

Are you passionate about organising and co-ordinating Training & Development, and would you like to work in a friendly and supportive team?

Then we are pleased to invite applications for the following opportunity:

OPERATIONS AND TRAINING MANAGER (London)

HOURS: 37.5 hours per week, from Thursday to Monday (mandatory requirement)

SALARY: £35,000.00

BASED AT: BoB Head Office (currently 69 Warwick Road, London SW5 9HB), with weekend work at BoB’s service centres (several locations across London).

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for an Operations and Training Manager to help develop our peer run services, support, and supervise our service managers and help deliver training to our volunteers and staff.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

You will work closely with the Chief Executive to develop and promote this exciting, and growing organisation across seven London boroughs. The post will include weekend working (Thursday to Monday) and is initially for one year, with the potential to extend.

Closing date: Friday 29th October 2021

The job description and person specification can be found below. 

JOB PURPOSE: Responsible to ensure the efficient operations of the charity and the ongoing improvement and development of the services centres in line with the agreed business plan and BoB’s policies and procedures; and to manage, train and develop the team of managers and volunteers running the service centres.

REPORTS TO: Chief Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Management & staffing

• Responsible for the smooth and efficient running of all service centres
• Supervise, guide, motivate and engage a team of currently 22 managers and volunteers to achieve performance, in line with required service levels and contractual arrangements. In particular, this includes the regular performance management of 7 direct report Lead Managers according to the charity’s processes. It ensures the proper staffing of all service centres and ensures that lead managers manage and supervise their own direct reports and the team of volunteers according to the charity’s processes.
• Undertake regular supervision sessions with Lead Managers and conduct annual appraisals.
• Organise staffing rotas to ensure local services are open at agreed days and times and step in as locum Service Manager to cover sick leave and holiday entitlement, as an emergency, if necessary.
• Convene and help to chair the monthly Service Managers’ meeting and other meetings as necessary.
• Ensure that all managers understand and abide by relevant legislation and organisational policies and procedures.
• Support the Chief Executive on various projects as defined by the Chief Executive and/or the Board of Trustees.

2. Training & development

• Identify the training and development needs of the managers and their volunteers, including if appropriate accreditation, and report to the Chief Executive.
• Develop and deliver information programmes and training workshops on a regular basis as determined by the Chief Executive.
• Support the Service Managers to deliver/organise training to their volunteer teams on a regular basis.

3. Funding and finances

• Monitor the budgets for each of the Build on Belief services, in conjunction with their Managers and ensure that services operate within agreed budget limits. 
• Ensure that all required documents (such as attendance registers, petty cash spreadsheets, timesheets etc) are submitted by the service managers in a timely and accurate fashion.
• Actively participate in various activities to raise funds for the charity; promote the charity and its work, and work with the Chief Executive and managers to identify sources of funding from the voluntary and statutory sectors.

4. Services development

• Support the Service Managers to innovate, develop and deliver a range of social activities for their respective centres. Ensure that all activities in the service centres remain relevant and innovative.
• Help develop information systems and gather quarterly intelligence around the impact of the service centres on its users, organise the regular evaluations of the services offered to volunteers and service users and actively engage, involve, and consult with service users regarding on-going service development, and report monthly to the Chief Executive.
• Ensure the services provided by Build on Belief are run in a safe, supportive, inclusive, and non-discriminatory fashion and work within the aims, objectives and ethos of the charity.

5. Marketing & public relations

• Act as a champion of the charity. Promote and represent Build on Belief services to service users and service professionals in the Borough(s) where Build on Belief operates.
• Facilitate the building and maintenance of constructive and supportive relationships with our partner organisations.
• Maintain regular good communications internally and externally with local partners, commissioners and other key stakeholders and contacts.

6. General.

In carrying out the above duties the post holder will:

• Work closely with the Chief Executive to optimise their respective roles.
• Seek to improve personal performance, contribution, knowledge, and skills.
• Ensure the implementation of all Build on Belief Policies and Procedures.
• Contribute to maintaining safe systems of work and a safe environment.
• Undertake other duties appropriate to the role.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

Required Experience

• Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.
• Minimum 3 years’ experience for managing/supervising a team successfully within the substance misuse, recovery, or allied fields (e.g., mental health, criminal justice)

Knowledge and Skills

• Educated to at least degree level OR with a relevant vocational qualification OR demonstrable equivalent experience in the substance misuse, treatment and recovery mental health or homelessness fields.
• Proven people management skills (i.e.: motivate, engage, supervise a team of local managers to improve the service delivery.)
• Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
• Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
• Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
• Good computer skills in the use of Word, Excel and Power-point.

Personal qualities:

• The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
• Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
• Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
• Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)