Charity shop volunteer roles

Volunteer Bike Mechanic Wanted – Make a Real Difference!

At GARAS (Gloucestershire Action for Refugees and Asylum Seekers), we’re currently lucky to have a fantastic volunteer who runs our bike service, helping provide bikes to asylum seekers in need. Sadly, he’ll be leaving in June to return to university – so we’re looking for someone to take up the baton!

We’re looking for volunteers with bike maintenance experience who can commit to fixing around 4 bikes a week, which will be donated to local asylum seekers to support their mobility and independence.

• Bikes will be provided by our current volunteer mechanic.

• This is a voluntary position and open to local applicants only.

• Unfortunately, this role is not available to GARAS clients.

Are you interested? Do you have experience fixing bikes?
If so, we’d love to hear from you!

Please get in touch with us at GARAS to find out more and apply.

St Edmundsbury Cathedral became a registered charity on 2 May 2023 and has a Board of Trustees referred to as Chapter. Chapter is accountable for the governance, strategic direction and management of the Cathedral, and has ultimate responsibility for the care, maintenance and development of the Cathedral estate, all aspects of Cathedral activity, and for securing its long-term viability and financial sustainability.

The Risk, Audit and Review Committee will enable Chapter members to meet their responsibilities by providing independent oversight of the Cathedral’s systems of internal control, risk management and financial reporting, and through supervision of the quality, independence and effectiveness of both the internal and external auditors.

In this instance the Cathedral is looking at recruiting someone with relevant understandings and experience who would thrive as a Committee Chair.

The Committee must keep the activities and management of the Cathedral under review in relation to such matters as the Chapter has specified in these Terms of Reference.

The Chair is responsible for:

• Agreeing the agenda with the Chief Operating Officer for committee meetings
• Producing reports and ensuring they are submitted to Chapter in a timely manner.

The committee is responsible for:

• reviewing the annual report and financial statements, paying particular attention to accounting policies, areas involving significant judgement or estimation and compliance with financial reporting requirements and accounting standards, and recommending them to Chapter for approval;
• reviewing the scope and results of internal and external audit work, including the adequacy of management responses;
• reviewing the performance of internal and external auditors, including recommending the appointment and remuneration of internal and external auditors to Chapter when required;
• monitoring the processes for assessing, reporting, mitigating and owning business risks and their financial implications, including financial, governance and safeguarding risks;
• reviewing the risk register at least annually, and ensuring Chapter’s internal processes facilitate the prompt reporting of serious incidents, control failures and emerging risks;
• reviewing and recommending to Chapter the organisation’s policies for counter-fraud, anti-money laundering, whistle-blowing and cyber and information security; and
• reviewing arrangements by which staff may, in confidence, raise concerns about possible improprieties relating to finance or other aspects of the Cathedral’s operations to ensure that arrangements are in place for the investigation of such matters and for appropriate follow-up action.

Membership

• The Committee must have a minimum of six members and a maximum of ten members, provided that at least one member of the Committee must be a non-executive Chapter member.
• The Chapter shall appoint all members of the Committee, having consulted the Nominations Committee.
• Not all appointed members need to be Chapter members and should not be executive Chapter members.
• There must not be a majority of members in common with the Finance Committee.
• The members appointed should, collectively, possess appropriate knowledge and skills in accounting, risk management, audit, financial governance and any other technical issues relevant to the work of the Committee.
• The Dean must not be a member of the Committee but is entitled to attend any meeting of the Committee. If the Dean does attend, he or she may speak but may not vote.
• The chair of the Committee must be appointed by the Chapter. The person appointed to chair the Committee must: not be a member of the Chapter; and have recent and relevant financial experience.
• Each member is appointed for a term of office of up to three years.
• A member may be reappointed, provided that any member who has served more than two consecutive terms is not eligible for appointment as a member until at least two years has passed since the member last held the office.
• A Committee member may resign by notice in writing to the Chief Operating Officer and Dean. Any Committee member who ceases to be a Chapter member shall automatically cease to be a member of the Committee.
• The Chapter may remove a member of the Committee in accordance with the provisions of the Statutes.
• Members must declare conflicts of interest or loyalty in accordance with the Chapter’s conflicts of interest policy.

Successful candidates must possess the following competencies and personal attributes:

• Professional Experience
• Have a broad understanding of the leadership and management needs of complex organisations
• Have experience of strategic planning and implementation
• Have a good general knowledge of the basis of faith within the Anglican community
• Be well informed of the responsibilities and obligations of Charity Trustees
• Have a good general knowledge of good operational practices in managing organisations
• Have proven professional expertise in audit and risk management, especially for Charities.

Proven expertise in one or more of the following areas is essential:

• Finance Legislation (especially auditing), Management accounting practices, Internal and external auditing, Financial risk management, Business risk management, Project risk management, Safeguarding, Health and Safety, Property management, Strategic planning for finance and monitoring and evaluating culture / environment impact.

Desirable Personal Attributes and Behaviours:

• Ethically anchored – act with honesty and integrity; committed to act and behave ethically
• Intellectual ability – have the ability to obtain and analyse relevant data; use object reasoning
• Emotionally aware/resilient – are emotionally intelligent; remain calm under stress
• Team oriented/collaborative – actively seek the views and knowledge of others and adopt a collaborative approach
• Diligent/responsible – approach work in a conscientious way and take responsibility for their actions
• Faithful/discreet – honour the trust placed in them by others and be discreet in their conversations
• Humble/servant leader – place others’ needs before their own; not be self-seeking or status oriented
• Effective communicator – are able to express themselves clearly and concisely using relevant information

Womankind is recruiting reliable and resilient women, who are able to commit to 1-2 daytime hours each week for six months, to join our Volunteer Befriending Service. Befrienders encourage and support vulnerable women who have experienced or are experiencing domestic abuse, empowering them to make their own decisions and improve their mental health and wellbeing so that they can lead more fulfilling lives. 

Training: 

Befrienders attend an initial online meet & greet session and then receive 4 taught sessions of comprehensive training over Zoom. These sessions will take place over 4 weeks, starting in Autumn 2025 (DATES AND TIMES TBC). Befrienders will be expected to complete homestudy in between sessions. You will be part of a team of trainees and benefit from peer support as well as help and guidance from the Volunteer Coordinator. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women. 

The Role: 

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation. 

As a befriender you would be expected to commit 1-2 hours on a weekly basis for 6 months and attend monthly group and individual supervision. Many of our volunteers decide they would like to be matched with another woman after the completion of their first match and continue volunteering with us for another 6 months. 

You and your befriendee would start by getting to know each other gradually. Once you have built up your relationship, you would support her emotionally, using active listening skills and providing her with a space to express her feelings and feel heard. You would help her to believe that she can achieve her goals and have safer relationships. Part of your role would be demonstrating what a healthy and boundaried relationship looks like. 

You: 

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing so that she can lead a more fulfilling life. You will be friendly and non-judgemental, have good communication skills and be a reliable and patient listener. 

The befriending role can be challenging and emotionally overwhelming at times. Therefore, we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one-year period of stability and ideally to have received professional help like counselling in your recovery. 

As this is a remote service, we welcome applications from women who are based across the UK. 

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends. 

Because of the nature of this role, it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010. 

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working-class women and Black and Minoritised women. 

 What Past Befrienders Say: 

“I loved the training, that was possibly one of my favourite things about this whole experience...it was really thorough. I loved being in a space with like-minded women – and it was also challenging, which I liked.” 

“In terms of supervision and knowledge, how to prepare the role – it was much more prepared, much more in depth than other places I’ve volunteered.” 

“It’s been a pleasure, I love volunteering with you guys. It’s special being part of this – in a world where are so few spaces where you can have a direct impact on someone’s life, doing this role is really special.” 

Closing Date: 31/08/2025 

Job Type: Volunteer 

Work Location: Remote, must be UK-based 

Cats Protection is the UK’s leading feline welfare charity, and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do, and our objectives are homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about this role...

Every penny counts when it comes to improving the lives of the thousands of cats and kittens across the UK that need our help each year. Our Collection Box Volunteers help us raise vital funds by collecting and distributing collection boxes in their local area. Making a difference can mean as little as raising 20p, which is enough to feed one cat in our care for a day, to £150 which is the average cost of a cat in our care.

What can I expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• Researching local shops, pubs and businesses to place Collection Boxes
• Delivering Collection Boxes to locations
• Recording donations and thanking local businesses and supporters
• Collecting and replacing Collection boxes when they're full
• Sharing your passion for cat welfare and promoting the work of Cats Protection

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of Volunteers.
Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathy to cats and our values
• Good communication skills
• Confidence in speaking to members of the public
• Confidence in handling money

How much time is expected of me?

Our Collection Tin Volunteer role is very flexible and can be completed at your own pace, independently with our dedicated support.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!

Fundraisers are amazing! These incredible people have a gift for encouraging people to part with their money; all in the name of helping pets in need. Whether you're helping out at a fun dog show, chatting to local businesses to get some fantastic raffle prizes or baking cakes for the next bake sale, the only limit to fundraising ideas is your creativity. We're looking for fun loving fundraisers to join our team. You'll be promised a warm welcome and the opportunity to help pets with some fantastic like minded people. If this sounds like you hit 'apply' and lets get started!

Why we want you

Sick, injured and homeless pets have relied on Blue Cross for help since 1897. Each year, thousands of dogs, cats, small pets and horses turn to the charity’s animal hospitals, clinics and rehoming services for treatment and support.

We would love you to join us and help us help more pets in need. Our centres, hospitals and shops are much loved and at the heart of their communities. Our Fundraising Team help us to promote and raise money for their team at at local events and those being held on site. This could be by helping to gather donations and prizes, helping set up and support fundraising activities at local events or helping with regular fundraising activities at the site.

What you will be doing

• Helping with Blue Cross fundraising initiatives in your local community
• Working with other team fundraisers to generate ideas to raise money for pets
• Supporting your local centre or service at their fundraising events

The skills you need

• You'll need to be friendly and approachable
• You'll need to be a team player and enjoy being with others
• You'll need to be happy to talk about Blue Cross and our work
• You'll need to be comfortable helping with fundraising which might include handling money, setting up stalls and answering questions from the public

What's in it for you

• You’ll gain a variety of experience for your CV
• You’ll learn new skills such as customer service, communication and team working
• You’ll meet new people and get involved with your local community
• We’ll provide you with all the training you need, including our GUEST customer service training
• You’ll be helping more pets in need

Disclaimer

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the Manchester Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities. 

Suggested Involvement: e.g. A suggested minimum commitment of one day per week for six months

Availability: e.g. This volunteering opportunity will take place within our working hours, Monday-Friday, 9:00-17:00 

Location: Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE 

Supervised by: Hub Administrator 

Why get involved with Shelter? 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them. 

Main tasks 

• General administrative tasks (photocopying, scanning, and minute taking) 

• Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis 

• Updating local resource documents, such as local authority information sheets

• Inputting information on to our case management system 

• Supporting the team with resources for delivery of training 

Skills and experience required 

• Previous administrative experience or an interest in gaining administrative skills 

• An interest in social welfare e.g. housing, welfare benefits, debt. 

• Ability to manage your own time and task load 

• Confident and professional telephone manner 

• Good communication skills (this may be through experience of working with the public). 

• Confident IT skills including Microsoft Office programmes. 

• The ability to work as part of a team and value others 

• Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection 

Induction, learning and development 

To enable you to take part in this opportunity, Shelter will: 

• Provide you with a Volunteer Handbook and all Policies & Procedures 

• Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding 

• Provide access to other appropriate Shelter training 

• Provide a local induction relevant to your role 

• Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy 

Benefits of volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness 

• Gain valuable work experience 

• Be part of a great team 

• Build your confidence and develop transferrable skills 

• Enhances your CV 

Next steps 

Please complete an online application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further. 

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.  

Acting as the link between food donations coming in and reaching those in crisis, you’ll support the smooth running of your local food bank. You’ll be part of a team overseeing and running the replenishment order, with large volumes of stock moving from the warehouse to the Foodbank distribution centre. This is a physical role as you’ll be on your feet a lot and you must be comfortable with some heavy lifting and maintaining a clean and safe warehouse.

Why we want you

Food banks provide essential community services to people in crisis. By volunteering as a warehouse assistant, you can make a real difference to people’s lives providing vital help and support locally. This role is an essential part of how Brent foodbank operates and without it we would not be able to run all of our weekly sessions.

What you will be doing

• Fulfilling the replenishment requests from our Foodbank shop
• Lifting cardboard and plastic crates in and out of the van in line with current manual handling guidelines
• Keeping warehouse area clean and tidy at all times, ensuring relevant materials are recycled
• Following Health and Safety guidance, manual handling training and the other policies and procedures related to the running of the warehouse
• Undertaking any other duties that may be reasonably expected to fulfil the role
• If applicable, and interested, becoming one of our van drivers (optional)

The skills you need

• Punctuality and reliability
• Good communication skills
• Good sense of humour
• Strong team player
• Ability to undertake heavy lifting (in line with manual handling guidelines)

What's in it for you

• Knowledge that you a vital part of the Foodbank
• Being part of a dynamic and fun team
• Meet new people who share your passion to eradicate poverty in the community

Assistant Rehoming and Cat Coordinator

RSPCA Buckinghamshire South Branch, Community based.

Are you passionate about animal welfare? We are looking for dedicated volunteers to help rehome animals in our care, with a special focus on cats and kittens. This is an incredibly rewarding role where you will directly impact the lives of animals by finding them loving, safe homes.

Overview of the Opportunity:

As a Rehoming and Cat Coordinator, you will play a vital role in the rehoming process for animals, ensuring they are placed in suitable and caring homes. You will coordinate home visits, manage volunteer fosterers, and liaise with local vets, the public, and other RSPCA branches. Additionally, you will oversee the welfare of cats and kittens in our care, from their initial acceptance to their adoption.

About the RSPCA:

Founded in 1824, we have been saving animals for nearly 200 years and are proud to be the oldest welfare charity around. Our vision is a world where all animals are respected and treated with compassion. Through our campaigns and daily efforts, we strive to raise awareness of animal welfare issues and promote responsible pet ownership.

The Buckinghamshire South Branch is one of the RSPCA’s local branches. While we operate under the umbrella of the National Society, we are a separately registered charity focused on helping animals in our local area. Our work is driven by dedicated volunteers who play an essential role in delivering our mission.

Volunteer Responsibilities:

Animal Rehoming & Coordination:

· Liaise with local volunteers to arrange home visits for animals in our care.

· Ensure all animals offered for adoption have been properly assessed for their suitability.

· Act as the main contact point for the inspectorate, the public, and other agencies regarding the acceptance of unwanted or unowned animals.

· Network with other RSPCA branches, private boarding establishments, and local cat rescues to maximise our capacity for rehoming.

· Oversee the rehoming application process, ensuring animals are matched with suitable adopters.

Cat-Specific Duties:

· Act as the contact point for the acceptance of unwanted or unowned cats and kittens from the public, vets, police, local authorities, and inspectors.

· Arrange and carry out cat collection and transportation to fosterers or vets in emergencies.

· Oversee the scanning of all cats/kittens to attempt to reunite them with their original owners.

· Ensure all cats and kittens in our care receive necessary vet checks, vaccinations, and treatments before being placed for adoption.

· Maintain records of all cats in care and compile regular rehoming reports.

· Organise and conduct viewings of cats ready for adoption.

Fosterer & Volunteer Management:

· Recruit, train, and manage a team of home visitors and fosterers.

· Conduct at least two health and safety visits annually for each fosterer.

· Oversee a fosterer WhatsApp group to provide support and share updates.

· Arrange and lead regular volunteer team meetings for training and motivation.

Communication & Administration:

· Oversee all email and voicemail inquiries related to cat rehoming.

· Monitor and respond to the cat coordinator’s mobile phone, offering emergency support Monday to Friday, 9 AM – 5 PM and/or evenings and weekends.

· Provide regular updates to shop managers regarding rehomed cats and food supply needs.

· Oversee stock of cat-related supplies, including food, litter, flea/worm treatments, probiotics, powdered kitten milk, microchips, and vaccination cards.

· Maintain accurate adoption records, including sending confirmation emails, processing adoption fees, and sending welcome packs to new owners.

· Arrange and conduct post-adoption follow-ups (virtually or via email) 4-6 weeks after adoption.

Public Engagement & Support:

· Offer a lost and found service by collecting information, offering advice, and posting on social media.

· Provide guidance to the public on animal welfare issues and refer them to the National RSPCA or other organisations when necessary.

· Ensure social media pages, websites, and volunteers are kept up to date with photos and descriptions of animals available for adoption.

What We Are Looking For:

· Excellent organisation and communication skills.

· Ability to manage and support volunteers effectively.

· Comfortable with administrative tasks, record-keeping, and reporting.

· Passion for animal welfare and dedication to improving their lives.

· Ability to work independently and collaboratively as part of a team.

· Flexible and reliable, with the capacity to offer an ongoing commitment, we are looking for 2 positions to cover days, evenings and weekends.

· Experience in team management or coordination is an advantage but not essential.

· You must be 18 years or older, hold a valid driving licence and be able to lift animals in and out of your own vehicle safely, possess your own vehicle, lap top, mobile phone and have access to the internet.

What We Can Offer You:

· A rewarding opportunity to directly improve the welfare of animals.

· Become part of a compassionate community, meet new people, and make lifelong friends.

· valuable skills through our comprehensive induction and training program.

· Gain leadership and management experience and newly acquired skills.

· Access to the RSPCA Learning Hub with a wide range of training materials.

· The satisfaction of seeing cats and other animals find their forever homes.

The mentoring project at Esteem invites members of the community to share their skills and experience by mentoring a young person with similar interests. 

Mentoring is an important part of our organisation and runs alongside Work Experience opportunities, providing tailored volunteer opportunities to young people aged 14-26, social activities and wellbeing support.  Creating space for young adults to thrive within their lives and communities.

Role Purpose

This is an exciting opportunity to volunteer for a charity that is passionate about giving young people the chance to develop their skills and confidence, both for their own benefit and for that of society as a whole. 

You can make a difference by mentoring 14-26 year olds who are developing or discovering their potential.

The mentors’ role is to support young people reach their next step focusing on their vocational development and encouraging progression into or maintaining Education, Employment or Training. The profile of many of Esteem’s young adults is that they have low levels of confidence and may be quite anxious; some young people may be neurodiverse including have a history of mental health problems, they also may have faced homelessness and other life affecting issues including the effects of long term unemployment 

• You will be based at Esteem’s Shoreham office but may meet your mentee in a public place such as a coffee shop, if that is what you both prefer and meets safeguarding requirements.

• You will be skills matched with a young person who will have similar interests, experience or an interest in your professional field. You will support your mentee by identifying and highlighting their skills and establishing realistic and achievable goals by breaking them down into manageable steps. 

• You will enter notes onto our database system UpShot after each meeting with your mentee and will be asked to fill in an outcome form at the conclusion of your mentoring relationship. 

Principal tasks and responsibilities 

1. To meet with your mentee regularly (once a week or once a fortnight) at a convenient time for you both either at the Esteem’s office or in a public place like a cafe. 

2. To offer ongoing vocational support to your mentee and support them to access services (such as in-house Counselling or from external organisations) if they need help with any issues they are dealing with. 

3. To support your mentee through their vocational setting, either volunteering at Esteem or within their personal, work or educational setting.

4. To offer positive feedback and aim to build self-confidence with your mentee.

5. To keep up to date notes of your meetings.

6. Complete regular reviews with the mentee and create a clear action plan if appropriate.

7. Attend all relevant training to your role.

8. To report any safeguarding concerns to the Safeguarding Team.

9. To maintain the required level of confidentiality in all tasks and communications. 

10. Uphold the commitment of the organisation to equality and diversity and its set of values. 

Person Specification

Experience

For this round of recruitment we are looking primarily for those who work in the creative industry and those who may have started their own business and/or have an entrepreneurial background. That being said, we are more than happy to accept applications from those who feel they have other skills and experience that could benefit young adults.

Whilst some experience of mentoring or supporting young adults would be helpful this is something we will cover in the day’s training.

Skills, Abilities and Knowledge 

• Motivated by promoting the development and wellbeing of young people; providing opportunities for growth where possible 

• Ability to problem solve; feeling able to support young adults to overcome obstacles

• Ability to work on own initiative (with guidance from mentor manager) 

• A willingness to undertake a small amount of preparation for each session and to take accurate notes after each session

• Ability and willingness to use computer systems, including googlemail (training provided)

• Good interpersonal skills; ability to listen, empathise and relate to others

To apply please visit our website jobs page to find out more.

Applicants will be invited to attend a short pre-interview call.

We look forward to hearing from you.

Administration and Office Support Volunteer 

Team: The Fundraising Team  

Location: Woodhouse Square, Leeds, LS3 1AD  

Time commitment: 1 day a week

_________________________________________________________________________ 

About Candlelighters 

Candlelighters provides financial, emotional and practical support to families affected by childhood cancer in Yorkshire. We support around 150 new families each year and our work ensures the whole family unit is supported in these extraordinary circumstances. 

We support children and their families from diagnosis and throughout their journey, including providing  financial support, practical help in hospital, much needed breaks, as well as emotional and well-being support at our Family Support Centre (The Square) and Family Support Bus.

Purpose of the Role and Key Activities 

Candlelighters needs to fundraise £2million every year to continue providing services to families. The Administration and Office Support Volunteer provides crucial administrative and office support to the Fundraising Team and is central to helping the team raise the money we need to continue supporting children and families affected by childhood cancer in Yorkshire.

Activities vary, but may include 

• Responding to enquiries from supporters via telephone and e-mail

• Providing administrative support and helping to prepare resources, merchandise and equipment for events 

• Taking leadership over the Candlelighters Ebay page. Adding merchandise to sell, liaising with any queries and fulfilling any orders 

• Answering the phone, transferring calls and taking messages 

• Updating the supporter database 

• Writing thank you letters and sending certificates 

• Processing large mailings (including mail merge) and dealing with any returns 

• Franking letters and parcels 

• Arranging courier companies for large deliveries

• Filing (paper and electronic)

• Providing administrative support for events 

• Assisting the Fundraising Team with other tasks and activities as required 

• Send out Merchandise to our fundraisers/Challenge events participants (Running tops, T-Shirts, FR Materials) 

• Research – future challenge events/mailing contacts 

• Preparing Collection Tins/Buckets for use by fundraisers 

• Making up Goody Bags for events 

• Adhering to Candlelighters’ policies and procedures.

Volunteer Requirements 

We are looking for volunteers who 

• Have strong administrative skills 

• Have experience of working in an office environment 

• Have strong IT skills, including the ability to use Microsoft Word, Outlook and Excel 

• Have excellent interpersonal and communication skills 

• Have experience of communicating in a professional capacity via telephone, email and in person.

• Are friendly and approachable, whilst also able to maintain professional boundaries 

• Have strong attention to detail

• Are able to work well as part of a team 

• Are able to work independently and use own initiative 

• Are able to lift and carry boxes, equipment and resources

• Are able to climb multiple flights of stairs 

• Are able to follow Candlelighter’s policies and procedures. 

We recognise that family members accessing Candlelighters’ services may wish to volunteer with Candlelighters. However, this particular role is not suitable for family members receiving support from Candlelighters. This is to ensure they are given the best possible care and support without any potential conflict of interest. Other volunteering opportunities can be found on our website.

Support and Benefits 

You will receive: 

• Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 

• Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 

• Ongoing support from the Fundraising and HR teams 

• The opportunity to meet lots of new, friendly people 

• The opportunity to expose yourself to new experiences 

• Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 

• Regular reviews with your Volunteer Supervisor to help you develop in your role 

• Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 

• We can be a reference once you’ve volunteered for three months 

• Access to the MINDFUL EMPLOYER+ 24/7 mental health hotline 

• Charity Worker Discount card 

• Access to The Company Shop 

 Successful applicants will be invited to attend an interview.

Thankyou

Voluntary role, c. 0.5 day per week
Meetings held in Macclesfield

The Silk Heritage Trust celebrates and shares the extraordinary story of Macclesfield; a story of creativity, industry, and enterprise. After a period of focused work, we are in healthy and optimistic position, with a clear strategic plan and the resources we need to achieve an ambitious step-change in the coming years. Support from the National Heritage Memorial Fund, Arts Council England and the National Lottery Heritage Fund mean that we’re able to look forward to a transformed future at the heart not only of the North West’s industrial heritage, but also the wider international patrimony of textile design and manufacture.

With a new lease in place on Paradise Mill, and a significant opportunity to restore and commercialise the looms and pattern books we hold, we are preparing to make a once-in-a-generation investment in the future. Our goal is to create a unique, integrated visitor experience, with the breathtakingly atmospheric Paradise Mill complementing the wider story of Macclesfield’s heritage and people, as told in the neighbouring Silk Museum. The Old Sunday School building, one of our town’s landmark buildings, will be sensitively transformed so that it will continue to be a popular and much-loved community hub.

We are looking for an energetic individual who can act as a figurehead for the Trust, help strengthen and develop our networks, develop our landmark buildings and gain support for our vision. Our new Chair will bring skills and experience as a strategic leader, community and sustainability champion and entrepreneur.  If you share our passion for the regenerative power of heritage and culture, and can help drive our vision, then we look forward to hearing from you.

Expressions of interest should be received by 19 July 2025.
Interviews are expected to be held in Macclesfield between 21 - 28 July 2025.