Chief information officer jobs

Job Title:  Paediatric Occupational Therapist 

Location:  Watford and Hemel Hempstead 

Salary: Banding depending on experience, with pension option. 

DBS checks are required.

Job Type: Permanent - 15 hours a week on Monday and Fridays, 11 weeks per Hertfordshire term

About us: 

Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.

Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes. 

About the role: 

We have an exciting opportunity for a Paediatric Occupational Therapist to join and work in a multidisciplinary team alongside a Physiotherapist and Speech and Language Therapist, family support and specialist workers, and the families/carers of the children. 

Skills and Experience Required: 

• Qualified Occupational Therapist

• Relevant experience in the assessment and treatment of children with a physical disability 

• Clear understanding of current legislation regarding safeguarding of children 

• Knowledge of GDPR legislation to ensure clear understanding of confidentiality and the need for data protection 

• IT literate 

• Good communication, empathy, numeracy, and administrative skills 

Diversity statement:  

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds. 

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.

Interview date: TBC

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund. 

As Director of Operations and Fundraising you will play a key role in driving forward the mission of Notre Dame Refugee Centre, dedicated to supporting those seeking sanctuary in the UK.

Lead a small yet impactful team to deliver a range of vital services including IAA immigration advice and ESOL lessons, with social activities.  You will work closely with our trustees, staff and volunteers to ensure that we continue to deliver life-changing support to those who seek our help.

Are you passionate about people and want to work in a growing team in a Charity that makes a difference every day to people’s lives and the environment? Then joining the Groundwork North Wales Group could be just what you have been looking for.

We are looking for an HR Manager with excellent organisational and communication skills alongside a strong understanding of employment legislation and its application in the workplace.  If this sounds like you then we look forward to discussing your application!

Reporting to the Head of HR & Governance, the HR Manager will take responsibility for the operational delivery of the Groundwork North Wales Group’s HR activities and initiatives. With a strong knowledge of all aspects of HR, the postholder will provide proactive, practical support on day-to-day operations across the Group.

Please view the recruitment pack and visit the Groundwork North Wales website for more details.

Closing Date: Wednesday 6th August 2025 @ 5pm

Interviews: Thursday 14th or Friday 15th August 2025

Position: Income and Gift Aid Accountant Assistant
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We are looking for an enthusiastic and motivated Income and Gift Aid Accountant Assistant to help us make sure every penny counts in our mission to stop MS. You'll play a key role in managing our income processing and supporting Gift Aid claims to help us maximise the value of every donation.

You'll ensure that donations recorded in our CRM system match the funds received, resolving discrepancies and supporting our income processes to run efficiently. Working closely with our Customer Services and Fundraising teams you’ll be at the heart of making sure our financial data is accurate and robust.

You’ll also assist with preparing and checking Gift Aid claims, helping us claim back vital extra funds at no additional cost to our supporters. Your detail driven approach will help us continue to build a strong and transparent foundation for everything we do.

To succeed in this role, you’ll need a good understanding of financial accounting principles, strong Excel and IT skills, and a collaborative problem-solving approach. Excellent communication and organisational skills will also be essential as you work closely with teams across the organisation to ensure our income records are accurate and efficient.

If this sounds like you and you're looking for an opportunity to grow your skills, along with experiencing challenges and a shared purpose, then we’d love to hear from you.

Closing date for applications: Friday 15th August 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The role involves facilitating the effective establishment and development of these groups by providing appropriate training, resources and advice. The post-holder will work closely with student leaders, members, and relevant stakeholders to support personal development and ensure a positive student group experience.

• Develop and implement systems that support the establishment, development, and sustainability of student-led societies, groups and networks at CSU.
• Work closely with society committees and student groups to identify their needs and coordinate appropriate training and support to enhance their skills, knowledge, and member engagement.
• Support student-led societies and groups in the planning, delivery, and evaluation of events and activities.
• Build and maintain strong working relationships with stakeholders across the university and within the local community.

Terms and Conditions 

Job Title: Visitor Experience Manager

Hours of work: 21 hours per week.

Salary: £24,000

Annual Leave: 25 days plus bank holidays (Pro Rota)

Contract: 12 month contract, to be reviewed on successful NLHF application

Role Description

Working with other staff and volunteers, you will oversee the visitor experience to ensure a consistently high standard, delivering a wide-ranging programme of activities that will also attract a new and diverse audience to the Cathedral whilst maximising visitor donations and income.

Key Responsibilities

• Commitment to the Cathedral’s values and inclusive culture and to demonstrate them through professional behaviour working with clergy, staff and volunteers
• Management and oversight of visitor experience ensuring all visitors have a positive experience, whether they come to the Cathedral as a sightseer, pilgrim, worshipper, or event attendee
• Ensure safe recruitment, induction, training and management of paid Welcome Assistants to offer a consistently high standard of welcome and increase donated income
• Liaise with all volunteer groups involved in the visitor experience, including Welcome Stewards, Chaplains, Tower Tour Guides, Tour Guides, LEGO model builders to ensure consistency of welcome
• Deliver an exciting programme of visitor events and activities that generates income and growth whilst supporting the Cathedral’s Mission, Values and Strategic Objectives
• Make connections between Cathedral attractions, the Cathedral shop and Pilgrims’ Kitchen restaurant, and support a culture of collaboration to develop and enhance the experience for visitors
• Support the work of the Volunteer Manager to ensure that volunteers are appropriately recruited, valued, trained (particularly in respect of safeguarding), communicated with, and acknowledged)
• Work with the Head Verger/Event Manager on key projects which impact the visitor experience and drive visitor footfall
• Work with the Head Verger/Event Manager to propose and develop new and innovative projects/exhibitions to appeal to the local, and repeat visit, audience
• Be proactive in key events/projects which have a direct visitor impact, in terms of planning, scheduling and onsite operations
• Work with the Marketing and Communications Manager to ensure a consistent visitor offer ensuring positive messaging and promotion and highlight good news and events
• To present the best possible image of the Cathedral in general and in all contact and communications with the public, visitors, suppliers and all other external organisations
• Ensure high quality effective signage is in place that promotes the activities of the Cathedral and supports the visitor experience
• Maintain high quality interpretation in a range of media to meet differing visitor needs
• · Act as the ‘accessibility and diversity champion’ to ensure the Cathedral buildings, facilities and services are accessible for visitors with mobility and other special needs, as well as being involved in projects to create a wider appeal, particularly more diverse audiences
• Be alert to opportunities to work with partners in the town and County to bring visitors to the Cathedral
• Produce and manage a relevant and realistic budget for Visitor Experience and ensure operation within that budget are constantly monitored, forecasting and reporting performance against budget in conjunction with the Chief Finance Officer
• Regularly review, analyse, and report on visitor statistics to identify next steps and future requirements
• Uphold and comply with the organisation’s policies and the law in relation to health and safety, equal opportunities, safeguarding, data protection and other adopted policies and procedures as required

Person Specification

 Essential Qualities

• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care, which underpins its commercial activities
• Experience in leading people within a visitor-focused operation
• Background in heritage, tourism or hospitality
• Experience of line management, team working, networking and relationship building
• A proven track record of commercial acumen and taking measured risks
• Ability to manage the complexity of demands posed by both a religious, conservation and commercial environment
• Ability to consider and see different perspectives on issues between people across departments or organisations for mutual benefit
• Ability to influence and persuade stakeholders and gain commitment of others to act and achieve outcomes
• Excel at being able to operate flexibly and prioritise issues and opportunities as needed
• Ability to communicate effectively with people of all ages and at all levels
• An ability to work flexibly including some evenings and weekends
• Knowledge of Microsoft Word, Outlook, PowerPoint, Publisher and Excel

Desired Qualities

• Familiarity with the Church of England, particularly Cathedrals
• Experience of working with volunteers
• Educated to degree level or equivalent

Probationary and notice period

In accordance with current Chapter Policy, the post is subject to a 12 week probationary period. After completion of the probationary period the notice period is one month.

Pension

After 12 weeks’ service, the post-holder with be auto-enrolled into a pension scheme with the Church Workers Pension Fund.

Policies and Procedures

To be familiar and comply with Cathedral Policies where applicable but in particular the Health & Safety Policy, the Safeguarding Policy and the Cathedral’s Social Media Policy.

Other terms and conditions

This is only a summary of the terms and conditions offered and does not replace the wording of the Standard Terms and Conditions which will form the contract between the successful candidate and the Chapter.

About the role

This is a fixed-term opportunity for an experienced Charity Shop Manager to join our team at our Exeter-based charity.

This new role will combine providing support and/or absence cover to our existing shops, along with getting involved in other opportunities for growth and development across the retail team (e.g. volunteering). Working in the shops may involve working to support the shop manager, or stepping in for them at short notice (and quickly getting to grips with their shop, processes, staff, volunteers and customers). This will be balanced according to business needs.

The nature of this role means that you will need to be capable of both leading or being part of a team consisting of shop assistants and volunteers.

There will also be times when you will be working on your own or with our Head of Retail and Enterprise at our Exeter base. The most important thing is that you will be helping us to achieve and exceed business targets for sales, growth and profits.

You will be based either at one of our charity shops, or at our main base in Exeter (to be discussed at interview).

About you

We’re looking for someone with prior management experience in charity retail, and demonstrable knowledge of the sector and its challenges. You will be self-motivated, commercially aware with a creative eye for displays, and constantly seeking new business opportunities. You will be comfortable with both acting as shop manager, and supporting the existing shop team, depending on the situation.

You will have excellent interpersonal, communication and customer care skills and be a person who motivates their team and creates a safe and energetic working environment.

There is a need to travel to different shops in Exeter and East Devon (depending on business needs) so a driving licence and willingness to drive InFocus vehicles is important.

COMMUNITY HUB LEADER

Oasis Hub Woodview, Woodview Drive, B15 2HU

Full-time (40 hours per week, 1 FTE), Permanent Contract

Salary: £35,217 per annum

Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader at Woodview, Birmingham. 

The post holder will lead the development of the Hub, situated on the periphery of central Birmingham, serving the community of the Woodview estate, supporting the Oasis Academy and wider local community. The role will hold the vision of integrated community delivery, which will include a range of projects such as family support, volunteering, advice and support, community events.

This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Principal, volunteers and members of the local community to develop a joined up local vision for the community.

Some of the specific duties of this role include:

· Establishment and coordination of a range of services such as family support, holiday provision, volunteering and community empowerment projects.

· Building supportive working partnerships across the community and various groups.

· Leading strategic development (e.g. comms, income generation, MEL)

· Planning, resource and coordinate the community plan, measuring impact.

· Working closely with the academy safeguarding team on Early Help and family support.

· Developing a team that can grow an Oasis Movement (e.g. engaging staff, volunteers and community workers).

This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:

· Experience of leading community delivery and growing projects from start-up phase.

· Innovative use of resources and budget management to maximise funding.

· A thorough knowledge and understanding community work.

· An education to degree level or equivalent and /or relevant professional qualification.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

For full details please go the Oasis UK charity website.

Closing date for completed applications is 5pm Friday 29th August. Stage 1 interviews will be held on either Friday 5th or Monday 8th September via TEAMS and the final stage will take place on Monday 15th September in person at Woodview. Please send us your CV and cover letter.

For an informal conversation about the role, please contact us via the Oasis UK charity website

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

We are a youth movement that empowers people with refugee backgrounds to build community, become leaders, and flourish into adulthood in the place that they call home.

There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. Our residentials and youth clubs are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that displaced youth have the agency to take control of their own lives.

The Trusts & Foundations Specialist will play a key role in identifying and securing grants from trusts and foundations. You will lead on researching new opportunities, crafting compelling applications, and stewarding relationships with grantmakers. We’re looking for a diligent and thoughtful writer with a sharp eye for detail and a deep interest in our work, who is also keen to contribute to the wider life of the organisation.

RESPONSIBILITIES

Grant Prospecting & Pipeline Development

• Research and maintain a pipeline of trusts and foundations aligned with OSH’s mission and growth priorities.

• Work closely with OSH leadership to align fundraising priorities with programme plans and organisational growth.

• Maintain up-to-date records on potential and active funders in OSH’s CRM.
   

Bid Writing & Submission

• Write and submit high-quality, tailored applications that articulate OSH’s impact, values and plans.

• Ensure applications are accurate, persuasive, and meet deadlines and funder requirements.

• Collaborate with the team to gather supporting information, budgets, and case studies.
   

Reporting & Stewardship

• Prepare timely and engaging reports for successful grants, ensuring compliance with funder requirements and strong stewardship.

• Maintain excellent records and monitor deadlines for reporting and renewals.
   

Cross-Organisational Contribution

• Coordinate annual impact reporting, including data analysis, case studies, and visual storytelling.

• Build strong internal relationships and stay connected to OSH’s work by attending occasional programmes, events and residentials.

• Contribute ideas and support the fundraising team’s broader work (e.g. campaigns, supporter communications).

• Engage with programme staff to gather stories and data that demonstrate OSH’s impact.

• Other duties as may be required from time to time

ABOUT YOU

• Demonstrated experience writing successful funding applications to trusts and foundations.

• Excellent writing and editing skills — clear, concise, persuasive and adaptable to different audiences.

• Highly organised, diligent and able to manage multiple priorities and deadlines.

• Ability to analyse funder criteria and align proposals strategically.

• Strong team player, willing to engage with programme staff, volunteers and young people to understand and communicate OSH’s work.

• Strong relationship-building skills, with the ability to engage funders and supporters with warmth and professionalism.

• Commitment to ethical fundraising practices and compliance with UK fundraising regulations.

• Familiarity with fundraising CRMs, in particular Beacon.

• Experience preparing budgets and financial reports for funders.

• Personal or professional understanding of issues affecting people from refugee backgrounds.

• Passion for OSH’s mission and commitment to centering people with refugee backgrounds.

• Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, Oromo, and Spanish.

We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.

Are you passionate about people with lived experience of the justice system being at the forefront of its ongoing design and improvement? Do you want to play a pivotal role in successfully promoting and raising funds for our charity that puts lived experience front and centre of its leadership, operations and influencing work?

User Voice is a pioneering charity that works with people with convictions to support and develop their confidence, skills and mindsets. They then deliver our programmes to many more people who are impacted by the criminal justice system.

80% of our staff have convictions, meaning we’ve been there – in court, in prison, or on probation – we own our own pasts, so we understand the challenges first hand and use our own lived expertise to inform everything we do.

This exciting role will involve coordinating communications to promote our work and engage stakeholders, and assisting in the development and implementation of plans to secure financial support for the charity, by aligning fundraising and communication strategies.

Join Aurora Wellbeing and Make a Real Difference
We have an exciting opportunity for an experienced and compassionate Therapy Services Manager to join our team at Aurora Wellbeing — a local cancer charity supporting people affected by cancer and long-term conditions before, during, and after treatment.
This is a rewarding leadership role, offering the chance to shape and deliver vital services in a warm, inclusive and community-focused environment. 

About the Role

As Therapy Services Manager, you will:

• Lead and manage a diverse, newly formed team including cancer and wellbeing coordinators, family support, holistic therapists, and our Heritage and Wellbeing Lead.
• Oversee and develop Aurora’s integrated programme of cancer and wellbeing support, ensuring services are welcoming, client-centred, and delivered to a high standard.
• Manage and grow our children and family therapy service, coordinating delivery from both staff and volunteers.
• Drive the development of community-based wellbeing programmes for the wider public.
• Work in partnership with local health professionals and support organisations to ensure efficient referrals and seamless care pathways.
• Be a key member of Aurora’s Senior Leadership Team, contributing to strategic planning across our three centres.

Key Responsibilities Include:

• Line-manage, mentor, and support wellbeing staff and contracted therapists, including onboarding, training, and professional development.
• Ensure high-quality service delivery through evaluation, audit, and data reporting in line with contract requirements.
• Lead new wellbeing initiatives, ensuring innovation translates into good practice.
• Maintain a safe, relaxed, and welcoming environment at our centres, reflecting Aurora’s ethos of person-centred, non-clinical care.
• Represent Aurora at key meetings and build partnerships across Primary and Secondary Care to support personalised care pathways.
• Promote integration across Aurora’s services – from support groups to exercise classes and wellbeing workshops – to ensure clients benefit from a holistic support offer.

About You

We’re looking for someone with:

• A strong background in managing wellbeing, therapeutic or support services
• Proven leadership and line management skills
• A compassionate and client-focused approach
• Experience working within health or community settings, ideally supporting people affected by cancer or long-term conditions
• The ability to work strategically while keeping the day-to-day running smoothly
• Excellent communication and partnership-building skills

Why Work With Us?

At Aurora, you’ll be part of a supportive, passionate team working together to improve the lives of local people. You'll have the opportunity to shape services, lead innovation, and work closely with the community in a role that truly makes a difference.

To Apply:
Please email your CV and a covering letter outlining your suitability for the role

Head of Audiences

Summary:

Are you passionate about using audience and data insight to spark curiosity and inspire change? As our new Head of Audiences, you’ll lead a bold, data-driven strategy that places audience understanding at the heart of everything we do - shaping programmes, experiences and campaigns that reach further, resonate deeper, and include everyone. You’ll be joining a values-driven charity with a welcoming, collaborative culture, outstanding staff benefits, and a deep commitment to inclusion, wellbeing, and work-life balance.

Job details

Hours: 37.5 per week (flexible working considered, working a minimum of 0.9 FTE/33.75 hours per week)

Location: Between both sites – Winchester Science Centre (WSC), Winchester, SO21 1HZ, and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential for the majority of this role, however occasional remote working is possible for a small proportion of time – this can be discussed at the interview stage.

Work pattern: Usually Monday to Friday working during office hours. Occasional out of hours work will be required. The charity operates 7 days a week.

Salary: Between £40,000 - £43,500 per annum (1 FTE) 

Contract: Permanent

Line manager: Chief Operating Officer

Responsible for: Marketing Officer, Digital Content and Brand Producer

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.

Deadline: Monday 25th August 5pm

Interviews: 1st and/or 3rd September

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

1. The Role

The Head of Audiences is a new leadership role in the Commercial Operations team designed to ensure that audience insight and segmentation are at the heart of everything we do. This role will lead on understanding who our current and prospective audiences are, how they engage with us and what they need now and in the future. You will use this insight to guide programming, marketing, visitor experience at Winchester Science Centre but as we evolve our Charity’s reach and engagement you will play an important role in ensuring we fulfil our ambitious plans and reaching a diverse community. By building an inclusive and evidence-based audience strategy, this role will enable Winchester Science Centre to grow reach and engagement, deepen impact and fulfil its charitable mission to inspire a lifetime of curiosity in science.

The role is part of the Commercial Operations team led by the Chief Operating Officer and will work closely with the Head of Programming and Head of Visitor Experience. However, you will work with the wider leadership and their teams to ensure that both the community programme and on-site experience are insight-led, responsive to audience needs, and relevant to a wide range of segments. It plays a key role in championing access, equity and inclusion across all areas of the Charity’s work.

As we embark on a chapter of significant growth, you will play a pivotal role in identifying the audiences and ensuring they sit at the heart of our decision making. You will work with key stakeholders across the business, including our Children’s Voice, to ensure the Charity can achieve its commercial and impact objectives. At the heart of that conversation is a deep understanding of our audiences through geo-demographic and / or psychographic audience segmentation, that you will lead on.

You will lead a small team, with the potential for growth, comprising a Marketing Officer and a Digital Content and Brand Producer. Together, you will be responsible for driving bold, creative campaigns that are grounded in audience insight, developing engaging content across all channels, and supporting the evolution of our brand to reflect the diversity and ambition of our mission. As the team grows, you will shape its direction, nurture talent, and ensure alignment between strategy and delivery across all audience touchpoints.

2. Job Description

Key Responsibilities

· Lead the organisation’s audience strategy, embedding a data-led approach that informs programme development, marketing and wider organisational planning and offer.

· Lead the audiences' team to deliver high impact campaigns that delivers on organisational objectives and visitation targets, that contributes to the continued brand development of Wonderseekers and Winchester Science Centre.

· Use your expertise in audience segmentation to design, shape and oversee the delivery of multi-channel marketing strategies that maximises return on investment and successfully drives visitation and audience engagement targets.

· Gather, analyse and communicate audience insight using internal data, commissioned research and external benchmarking to build a shared understanding of current and potential audiences.

· Develop strategic campaigns to deliver audience growth with a focus on breadth (reach), depth (repeat engagement), equity (inclusive access) and impact (positive change).

· Collaborate with the Head of Programming to ensure audience needs, motivations and barriers directly inform the content, tone and timing of all programmes.

· Collaborate with the Development team to identify and align target audiences for new exhibitions and experiences.

· Collaborate with the fundraising team to ensure audience alignment for fundraising activities.

· Champion a culture of audience-centred decision-making across the organisation, ensuring all teams understand and use segmentation to shape their work and programmes.

· Provide actionable insight to the marketing team to refine messaging, campaign targeting, content tone and channel strategy by segment.

· Work in partnership with the Head of Visitor Experience to ensure audience insight and segmentation inform all aspects of the on-site experience including welcome, signage, wayfinding, service tone, flow and accessibility.

· Ensure programme, marketing and visitor experience are aligned to deliver a coherent, satisfying and inclusive journey for every audience group.

· Evaluate the audience experience across all touchpoints, using qualitative and quantitative feedback to support continuous improvement and operational learning.

· Contributing with the Head of Equity, Community, and Outreach to access and inclusion planning, ensuring physical, cultural and digital barriers are identified and addressed through evidence and audience consultation.

· Lead the piloting and testing of new engagement approaches, using segmentation insight to design and evaluate innovative offers across programme and experience.

· Collaborate with the Head of Digital Infrastructure and our web developers to ensure CRM, ticketing and digital platforms support effective tracking, evaluation and personalisation by audience segment

· Build internal capability by supporting colleagues to interpret and apply audience insight in their own work across programming, schools, visitor experience and marketing.

· Report regularly to the Executive Leadership Team and Board, sharing insight on audience trends, performance, and opportunities for future growth.

· Represent the organisation externally at relevant stakeholder events, networks and sector forums to share learning and maintain visibility.

· Manage the department budget effectively, ensuring resources are allocated to maximise insight, impact, engagement, and visitation.

· Actively participate in senior leadership meetings and planning processes, ensuring key audience insight is integrated into organisational decision-making.

· Any other reasonable tasks commensurate with the position.

Special Circumstances

There may be occasional work, meetings and events in evenings, early mornings and at weekends which will be compensated by time off in lieu. Additional overtime would be arranged only with agreement of both the employee and line manager. Occasional travel may be required.

3. Person Specification

Essential skills and experience

• Significant experience in using geo-demographic and / or psychographic audience insights in a cultural, visitor attraction or charitable setting to drive visitation and engagement.
• Expertise and experience in developing and applying segmentation models to inform marketing, visitor experience and programming strategies.
• Demonstrable experience in leading, creating and delivering audience-led marketing campaigns that have achieved significant step changes in engagement, visitation or other key performance outcomes.
• Demonstrated ability to turn complex data into actionable strategy and influence decision-making across teams.
• Experience in co-creating programmes or campaigns with diverse or underserved audience groups.
• Strong understanding of evaluation and impact measurement tools (e.g. surveys, focus groups, behavioural data, CRM analytics).
• Confident working across multiple departments and building organisational capability in audience understanding.
• Strong facilitation, presentation and reporting skills.

Core Competencies

• Passionate about public engagement, access and inclusion.
• An infectious enthusiasm and commitment that drives change.
• Strategic and analytical thinker who can join the dots across insight and experience.
• Strong communicator and collaborator.
• Self-motivated and able to lead and influence a range of stakeholders.
• Values-driven with an enthusiasm for data-informed storytelling.
• A proactive, ‘can-do’ attitude with a willingness to take measured risks to deliver beyond the brief and mission of the Charity.
• Able to work in an agile and responsive way, adapting quickly to changing priorities, emerging insights and audience needs while maintaining focus on long-term goals.

In addition applicants will have:

• A clean record on the Disclosure and Barring Service

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal - see website for link.

You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.

Need information in a different format or would like to apply in an alternative way? Just get in touch using the email address above or call our office and book a call with HR - see website for details. 

No recruitment agencies, thank you.

Job description

We’re looking for an enthusiastic Communications and Events Coordinator lead the development and delivery of Khulisa’s communications strategy and key campaigns, designed to engage our supporters, stakeholders, and the wider UK public.

About Khulisa: 

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we also work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester. 

About the role: 

This role will be a key part of helping to raise awareness of Khulisa’s mission and the issues we address, strengthening support for our programmes. The postholders will also take ownership of planning and delivering all Khulisa events, ensuring they are impactful and well-executed.

• Develop and deliver Khulisa’s Communications and Branding Strategy in line with the strategic plan.
• Lead public engagement campaigns to raise awareness, promote youth voice, and drive participation.
• Plan and manage events, including fundraising and challenge events, from concept to delivery.
• Create and manage digital content across social media, website, newsletters, and other channels.
• Recruit and supervise volunteers to support communications and event-related activities.

For a full list of duties and responsibilities, please see the attached job description below. 

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

What we're looking for:

1. Abilities/Experiences

• Experience in digital campaigning and digital content creation.
• Experience of planning and delivering events, including fundraising events, liaising with partners, suppliers and colleagues.
• Excellent written, copywriting and editing skills and proven ability to communicate campaigning messages in a compelling, succinct and engaging way.
• Experience creating digital content for a variety of audiences, including experience of using a range of digital software and tools, and knowledge of message testing and optimisation.
• Experience in designing popular, results-oriented and successful campaigns.
• Ability to use design software (such as InDesign, Canva, Photoshop and Illustrator).
• Experience working within a close-knit team in a busy and fast paced working environment.
• Demonstrable ability to plan and prioritise own workload with minimum supervision.
• Ability to buy strongly into strategic objectives and reflect passion for Khulisa’s work with and for young people.
• Experience of using Salesforce or similar CRM system as well as all-in-one marketing platform such as
• Mailchimp to deliver effective long-term public engagement.
• Willingness to work occasional evenings and weekends when required.

2. Qualifications

• Relevant qualification in Project Management, Events Management or Communications, or equivalent years of experience.

3. Knowledge/Skills

• Knowledge of relevant software and digital tools to deliver effective long-term public engagement and digital fundraising campaigns.
• Strong knowledge of WordPress or similar website builder.
• Knowledge of best practice in digital fundraising.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

About us 

We are an independent charity that supports, promotes and represents public libraries. Our work is driven and led by our membership, which includes almost every library service in England, Wales, Northern Ireland and the Crown Dependencies (Guernsey, Jersey and the Isle of Man).  

Across the areas we serve there are 176 individual library services with around 3,000 library branches serving over 61 million people. 

Our unique approach is to bring these services together to share experience, expertise and evidence – driving innovation and impact across the public library sector.

While senior library leaders sit on our board and committees, we work with library staff at all levels.

As well as providing practical support, training and advice to libraries, we represent them to government and raise their profile in the media. We also develop and lead national library projects with cultural, academic and corporate partners.  

We work to a strategic plan that runs until 2027, organised around four themes: drive, grow, connect and engage.  

We generate income from membership subscriptions, commissioned services, events and grants. As an Arts Council Investment Principle Support Organisation, part of our core funding in England comes from the Arts Council to help embed their Investment Principles across the library network.   

Our values 

• We are supportive. We respond to the varied, emerging needs of our members and their communities to enable libraries to learn from each other, and other sector leaders, so that they can safeguard and improve their services.  

• We are inclusive. We work with our members and partners to design and deliver our work and to determine our strategic priorities because we are committed to representing the diverse communities and libraries which we serve.  

• We are open. We are in constant communication with our members and partners on all levels to learn from their experiences, reflect on our practice and develop our services. We welcome challenge and new directions for our work.  

• We are ambitious. We believe that libraries are an essential part of the solution to a range of society’s needs. We promote innovation and collaboration to ensure that libraries are recognised locally and nationally.  

Working at Libraries Connected 

We are a friendly, collaborative team of around 20 staff based all around England and Wales. 

We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team. 

We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to six application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement. 

We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including flexi time and compressed hours. We are open to discussing what would work for you and be possible for the role. 

All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home. 

We welcome requests for adjustments to our standard recruitment processes for anyone who needs them. 

Our Commercial Team 

We have a small commercial team with big ambitions for the sector.

Currently, we hold a single commercial contract worth around £3m per year delivered through 12 libraries. Our aim is to reach a point where we have a menu of commercial contracts that all of our 176 member library services can choose to benefit from according to the skills and assets of their service, their focus and strategy and of course the needs of their communities.

In the current funding climate for local authorities and local government services, these contracts are not just about the income and the services they can provide but about demonstrating nationally the power of the library sector, and how national services can be delivered locally through library services and the communities they serve.

Our approach is to identify and secure contracts procured by national government – either directly or with partners to extend the libraries’ capabilities – with an eye to local delivery through the library services. This allows us to centrally hold and manage the risk of the national contract, leaving the library services to deliver themselves.

We see libraries as a solution to many of society’s challenges and this is one route we use to bring the libraries into that solution.  

This area is part of our long term strategy – we are seeking to build the commercial team with this role and while it is initially a 12-month contract, our hope is that with the role in place we can generate the income to sustain and build on it.