Children services director jobs in west london, greater london
Reporting to: Director of Fundraising and Development
Location of work: Remote with ad hoc time in the office for team days, events, campaigns and organisation away days.
Contract type: Ideally full-time, 35 hours per week, 28 hours / flexible hours will also be considered. The role may require occasional evening and weekend work.
Contract Length: Permanent
Salary: £31,500
BACKGROUND
Our work has never been more needed. The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.6 million* means that one in five children don't have enough to eat.When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.
Magic Breakfast provide a nutritious and filling breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children as we work to influence both policy implementation, with the national rollout of primary-aged universal school breakfast, and legislative change, through the Children’s Wellbeing and Schools Bill. There has also been commitment from the Scottish Government for a national breakfast scheme and we are seeking to expand our advocacy work into Wales. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are implemented in a way that is hunger-focused and barrier free.
In addition, thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams. And for the very youngest, we know that the disadvantage gap begins before they even reach reception. With the Government commitment to another 100,000 places in school-based nurseries, early years is also a critical part of our advocacy work.
Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.
*Food Foundation Insecurity Tracker Jan 2025
JOB PURPOSE
The Fundraising and Development department is responsible for ensuring Magic Breakfast’s on-going sustainability through the generation of income and other critical non-financial support. The Department Coordinator will work closely with the Director of Fundraising and Development and other members of the Fundraising Leadership to facilitate closer alignment across the department, help unlock and enable income growth, whilst also providing administrative and coordination support to the team more broadly. The successful candidate will also play a critical role in developing and delivering the department-wide calendar of stewardship events, working with colleagues from across the major gifts team to identify opportunities to connect our supporters even further with the impact of our work
KEY RESPONSIBILITIES:
Department Coordination
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Work closely with the Director of Fundraising to coordinate effective planning and management of the Fundraising & Development (F&D) strategy by coordinating quarterly review and monthly Core Management Group (CMG) meetings and managing all aspects of the monthly F&D team meetings ensuring they have maximum impact for all individuals and the organisation. This includes managing actions, minutes and agendas
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Support with the planning, coordination and diary management for any department away days, planning or reflection sessions
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Lead efforts to enhance synergies within and across the F&D and other departments, identifying and enabling opportunities to add value, enhance efficiencies and reduce siloed working, for example through reviewing current systems and facilitating opportunities for collaboration and support
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Provide project management support for significant team level projects, including developing project timelines and plans using Asana (e.g., for the Magic Morning webinars process and the department’s involvement in giving campaigns or annual reports)
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Work across the department to identify any gaps or updates required for process/ ‘how-to’ documents
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Act as the department representative for Asana, systems and process champion, providing training to colleagues where necessary
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Act as the department lead for other key internal groups such as the all staff away day.
Supporter Care
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Support the Fundraising Officer where necessary to act as the key welcome point to people reaching out to support Magic Breakfast, responding to enquiries received on the phone, escalating and triaging queries where necessary.
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With support from across the Department, develop and deliver a calendar of department wide engagement events, including group school visits, stakeholder events, thought leadership dinners, and our online ‘Magic Mornings’ - a speaker series where we invite funders to hear more about our work.
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Lead on the planning, review and learning capture/ sharing for all events, and more broadly the stewardship calendar across the department.
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Work across the department to review cross-departmental stewardship and identify opportunities for improvement, collaboration and alignment to key objectives, either through events or other activities.
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Ensure that all confidential donor data is stored and handled in accordance with data protection regulations and all records retained on Salesforce where required.
Fundraising Administration
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Provide general administration support to the Fundraising & Development department, working in collaboration with the admin network across the organisation. Potential tasks may include but are not limited to meeting logistics, booking venues for away days and accommodation/travel bookings
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Develop and maintain accurate and efficient administration systems and tools to support the department, for example our intranet section
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Manage the Department’s resources and order supplies
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Assist the Gifts Officer with gift processing when required, including the processing of cheques, sending acknowledgements, and adding gifts to our CRM, Salesforce
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Administrative support to the Director of Fundraising and Development as required, including pulling reports and occasional diary management
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Ad-hoc support to other team members.
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Support the department with scoping and research for new fundraising products or initiatives
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Make purchases on behalf of the Fundraising and Development department in adherence with internal budget approval processes and delegation of authority
General:
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Support the Fundraising & Development team by attending events and working on collaborative initiatives
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Attend meetings and cross-team working groups to represent the Fundraising and Development Department and its interests
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As requested, provide regular updates to key stakeholders
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Ensure compliance with data protection regulations
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Occasional work outside of regular office hours and at weekends
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Exemplifying through behaviour our values-led culture that encourages curiosity, engagement, positivity and continuous improvement underpinned by a commitment to social impact, ensuring that children and young people are at the heart of everything we do.
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Working collaboratively across the organisation to build good working relationships.
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Actively contributing to team meetings and supporting team members where necessary.
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Participating in occasional work-related events at external venues.
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Undertaking any other duties commensurate with the role.
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Adhering to all Magic Breakfast policies and procedures.
PERSON SPECIFICATION
Skills and abilities
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Ability to manage multiple tasks simultaneously and work to deadlines.
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Strong interpersonal skills to build effective working relationships with a range of stakeholders, a collaborative team player.
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High level of competency in the use of Microsoft.
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Confidence in using Microsoft Word IT packages.
Knowledge and experience
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Experience planning and organising online and in person events.
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Experience of working for a charity desirable but not essential.
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Experience or knowledge of administration within fundraising desirable but not essential.
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Experience using Salesforce / similar CRM or an aptitude for learning new software quickly.
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Experience using Asana or an aptitude for learning new software quickly.
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High level of competency in the use of Microsoft.
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Experience of working in an administrative role.
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Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace.
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Experience of working well collaboratively within a team.
Other :
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Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.
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Enthusiasm for delivery a high standard of supporter care.
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Shared commitment to our values and active contributor to our enabled and empowered culture
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Experience of working for a charity desirable but not essential.
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Experience or knowledge of administration within fundraising desirable but not essential.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please find attached our job pack.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com
Shortlisting - 19th - 20th May
Interview 1 - 26th and 27th May
Interview 2 and informal interview - 2nd and 3rd June
Our community team is expanding, and we are looking for an energetic individual to us.
Do you love meeting people and building relationships? Are you energetic, positive and organised?
We are looking for a Community Fundraiser who has these key skills to help us raise vital income for our charity. You will develop and deliver fundraising initiatives through partnerships with local groups, schools, associations and individuals. This role will also involve delivering a number of fundraising events so being organised and creative is key and having a marketing focus to ensure maximum success. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.
You will be based at our purpose built children’s hospice just outside Maidenhead, which provides support to children with life-limiting or life-threatening conditions and their families. We would love to hear from talented individuals who want to help us raise the money that we need to make these services available to all families who need them.
As well as a competitive salary, we offer a generous annual leave entitlement, access to a pension scheme as well as private medical insurance and life assurance. You will also have free on-site parking and will benefit from an Employee Assistance Programme.
Our core values are key to who we are. We are looking for individuals who are committed to reflecting our core values in all that they do - Determined, Empowering, Valuing others, Integrity, Nurture, Empathy.
We provide specialist care and support to children with life-limiting and life-threatening conditions, and their families, across Berkshire




At Ambitious about Autism, we're currently looking for an Interim Deputy Director of External Affairs to join our team on a 9 month FTC.
While this role covers all our External Affairs functions, you'll be particularly expected to have knowledge and expertise in providing leadership in policy-influencing and campaigns. You'll provide leadership of AaA's External Affairs strategy to ensure the needs of autistic children and their families are high on the political and media agenda.
You'll have an externally-facing role in policy influencing, representing AaA in coalitions with relevant government departments among parliamentarians, as well as increasing AaA's profile through an effective communications strategy.
We are looking for someone who has:
- Substantial experience, knowledge and understanding of the policy landscape, including political and legislative processes, and local government structures and processes
- Extensive experience of developing and delivering strategic, integrated communications programmes
- Demonstrable leadership of successful policy-influencing activity, including stakeholder engagement and above/below the line influencing strategies
- Proven experience in strategy development
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Campaigns and Communications Manager (Job share)
2 days a week, 14 hours a week
Salary: £37,035 - Pro-Rata
Duration of Contract: 2 years (Renewable subject to funding)
IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. As testament to its’ success and in response to huge need, IKWRO has expanded and now provides unique and vital support for women and girls from all Middle Eastern, North African and Afghan (MENA) communities who are at risk of “honour” based violence, child marriage, forced marriage, female genital mutilation, domestic violence, sexual violence and other forms of gender violence.
IKWRO provides direct services including advocacy and professional counselling. IKWRO opened the UK’s first specialist Middle Eastern women’s refuge. IKWRO is regularly called upon to share expertise with government, academics, and media and to train professionals from bodies such as the police, social services and schools.
IKWRO has led the recognition of “honour” based abuse and “honour” killing as forms of violence against women and girls. Campaign successes include; the first extradition from Kurdistan-Iraq to the UK of perpetrators of “honour” killing of Banaz Mahmod, the UK’s criminalisation of forced marriage, child marriage, virginity testing and hymenoplasty, as well as the first ever national inspection of policing of “honour” based violence.
This is an exciting time to join IKWRO with the opportunity to help shape and implement the organisations’ new campaigns and communications strategies.
The Campaign and Communications Manager will work under the direction of the Executive Director of IKWRO and will be responsible for drafting and implementing IKWRO’s new campaign and communications strategy to achieve positive systemic legal and policy change, informed by the experiences of the women and girls that IKWRO represents. The role involves lobbying, research, media and communications, networking, events management, engaging with the wider team and the women and girls IKWRO represents to ensure their voices are heard and maintaining and strengthening IKWRO’s leadership in the field. The Campaign and Communications Manager will be both an excellent team player and also have the ability to work independently and manage volunteers.
The client requests no contact from agencies or media sales.
Save the Children UK is offering an exciting opportunity for a purpose-driven, collaborative, and influential leader with extensive strategic experience to join us as our Executive Director of UK Impact. In this role, you will lead our UK Impact group—comprising teams across the devolved nations, as well as the north and south of England—to ensure that families have the resources, services, and power they need to end child poverty.
This is a critical and growing area of our work, and we are committed to deepening our investment and expanding our impact across the UK.
You will also oversee our Public Affairs, Campaigns and Organising, and Child & Youth Participation departments. Working collaboratively across Save the Children UK and with external partners to deliver lasting, systemic change for children and families.
This is a permanent hybrid role, based out of our London Farringdon office. The nature of this role is likely to require a presence in our offices or with partners 3 days a week.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.
When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Executive Director of UK Impact, you will lead our ambitious strategy to end child poverty in the UK by working alongside families, communities, grassroots organisations, and national-level actors.
You will ensure that Save the Children UK is a human-centric, impact-driven organisation where children and communities are empowered, and where the systems and structures needed to achieve lasting change are influenced and reshaped through collaborative, inclusive leadership.
In this role, you will:
• Lead and inspire a highly skilled team of leaders reduce the impact and reach of child poverty in the UK.
• Strengthen our influencing impact through local, devolved country-level and national networks.
• Share funds and expertise with grassroots community organisations to strengthen their capacity and collaborate on shared goals.
• Build internal and external capacity to learn, share learning and influence lasting change.
• Empower local communities with the resources and autonomy to drive change in their areas.
• Champion inclusive leadership, agile working, and a human-centred, values-driven organisational culture.
• Provide children with safe and meaningful opportunities to shape our work, influence decision-makers, and improve their lives and communities.
About you
To be successful, it is important that you have:
• Excellent strategic and systems thinking skills with a proven ability to adapt ways of working in a fast-changing context.
• Extensive experience creating lasting change for children in the UK across multiple sectors, including government, communities, and networks.
• Deep understanding of, and commitment to, sharing power, knowledge, and resources more equally with those who share our mission.
• Strong track record of driving systemic change through programming, advocacy and/or policy, using relevant political theories of change.
• Demonstrable experience leading high-performing senior teams with a focus on inclusive, autonomous, and accountable ways of working.
• Outstanding influencing, relationship-building and communication skills with diverse internal and external stakeholders.
• A strong personal commitment to championing equity, diversity, inclusion and building a culture of belonging.
• Commitment to Save the Children's vision, mission and values.
What we offer you
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others.
We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
This role is based in Farringdon, London, with a salary of approximately £120K.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits.
Advert closing date: 18th May
First stage interviews are expected to take place week commencing 2nd June.
Second stage interviews are expected to take place week commencing 9th June.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MiD Mediation and Counselling is looking for an experienced and dynamic Executive Director to be responsible for leadership and management of the service and be accountable to the Board of Trustees.
This independent charity is a family mediation and counselling service which supports couples and children before, during and after divorce or separation. We are affiliated to National Family Mediation and the Family Mediation Council and hold a Legal Aid Agency contract for publicly funded family mediation.
The successful candidate will need extensive experience of income generation, marketing, organisational and people management plus a strong track record of strategic leadership and planning.
This role is office based in Hampton Hill.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Advocacy and Mobility Services Manager
Reporting To: Executive Director of Services
Salary: £46,335 pro rata
Hours: 21 or 28 hours per week
Location: Hybrid with one day in the office in Kings Cross N1 9LG
DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.
Context of Job
AFK is a national charity helping young disabled people develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills training and organise work placements across North London.
At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25. The Advocacy and Mobility Services Manager leads this service.
Overall Job Purpose
To develop and manage AFK’s Mobility Service including overseeing the progress of funding applications for mobility equipment, managing the waiting list and ensuring a quality service to our beneficiaries. The Advocacy and Mobility Services Manager will be responsible for providing advocacy support, enabling applicants to secure equipment from statutory services, where appropriate. They will also manage the maintenance and reallocation of AFK-owned powerchairs.
Working Conditions
The post is 21 or 28 hours a week, normally between 9am and 5pm. (We are Hybrid working organisation with 1 core day in the office and 2-3 days working from home, with core hours between 10am and 4pm).
The post holder may be expected to work some evenings and weekends as required by the job.
AFK operates a No Smoking policy.
Working Relationships
Line Manager to the Fundraising and Mobility Officer
Close working relationships with mobility equipment suppliers
On a day-to-day basis there will be regular contact with beneficiaries and their families, mobility equipment suppliers and health professionals, as well as Service Delivery and Fundraising Managers.
On-going contact with grant giving organisations and associated bodies.
Principal Responsibilities
1. To develop policies to support the direction of AFK’s Mobility Services, in relation to criteria for funding equipment, guidance on managing the waiting lists and the provision of loaned/ beneficiary owned equipment etc.
2. To identify applicants for mobility funding who could access statutory funds. To provide advocacy support to those families including submitting formal letters of complaint to NHS Trusts and/or taking legal advice. To monitor savings to the Mobility budget, as a direct result of advocacy intervention.
3. To ensure the mobility equipment budget is spent appropriately by developing and implementing funding criteria, negotiating competitive rates with suppliers, encouraging families to consider a range of options for high end equipment and ensuring statutory services support funding where appropriate.
4. To line manage the Fundraising and Mobility Officer to enable her/him to progress applications for mobility grants, from initial enquiry to order and delivery of equipment.
5. To provide AFK’s Fundraising and Communications teams with data and feedback from families and to identify potential case studies.
6. To support selected applicants with individual fundraising, including applying to Trusts and charities and writing to businesses.
7. To monitor the funds raised by AFK’s individual fundraising activity.
8. To keep abreast of changes in the field for example: developments among competitors and pricing in the market; progress of the NHS England wheelchair campaign; and changes to Clinical Commissioning Groups’ criteria.
9. To provide families with information to enable them to make a decision about whether to apply for funding.
10. To liaise with other grant giving charities to keep up-to-date with changes in the field and to ensure part funding is provided effectively.
11. To ensure AFK’s equipment grant application form is clear and up-to-date and that the process is managed in a timely and efficient way.
12. To oversee the development and maintenance of systems for recording the grant application process.
13. To manage the maintenance and repair of loaned powerchairs, developing procedures for reallocating chairs and/or passing ownership on to beneficiaries.
14. To supervise the Fundraising and Mobility Officer to develop systems for monitoring and reporting on maintenance expenditure.
15. To undertake other relevant responsibilities as required by the Executive Director of Services.
First Interviews: Friday 23rd May (also Thursday 22nd May, if necessary) online
Second Interviews: Tuesday 3rd June in person
Please see Job Pack for Person Specification and further details
Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse.
The client requests no contact from agencies or media sales.
Location: Much Hadham
Salary: £104,000 per annum
Job Type: Full time
Contract Type: Permanent
About our client
Based across 60 acres of beautiful countryside between Harlow and Bishops Stortford Our client is a leading charity dedicated to supporting children, young people, and adults with learning disabilities, epilepsy, and other complex medical conditions. They are committed to providing high-quality care and creating a nurturing environment for their residents and day clients.
Role Overview
They are seeking a dynamic and experienced Director to join them as Director of Children's Care and Wellbeing to lead and develop their children's health and care services. This is a pivotal role that requires strategic vision, strong leadership, and a commitment to excellence in care.
Responsibilities
As the Director of Children's Care and Wellbeing, you will be responsible for developing and implementing strategic objectives for children's health and care services. You will ensure compliance with relevant legislation, Ofsted regulations, and CQC standards. Your role will involve line managing registered managers and the Head of Service for seven registered children's homes, as well as providing support to the Head of the Health Agency and lead nurse. You will implement systems and processes to sustain high standards of care, nursing, wellbeing and therapy, ensuring robust child protection processes and management systems. Additionally, you will establish and monitor annual budgets ensuring financial viability.
You will support the CEO and wider Directorate by planning, developing, and managing the children's health and care service to meet the holistic needs of the young people attending the School. As an active member of the Executive and leadership teams, you will provide expert leadership across their Health Agency, encouraging innovation, continuous improvement, and best practice to develop the service as a centre of excellence. You will ensure children and young people are safeguarded through robust child protection processes and management systems.
Skills & Abilities
To excel in this role, you must possess excellent verbal and written communication skills, with the ability to lead and motivate a multi-disciplinary team. Strong strategic planning, organization, and change management skills are essential, along with excellent financial management skills and business planning abilities. Your leadership style should be approachable, fair, and decisive, fostering a positive and collaborative work environment.
You should have experience as a Registered Manager or Responsible Individual, with in-depth knowledge of Ofsted Residential Children’s Home guidance. Experience of leading an Ofsted inspection is also crucial for this role.
Application Process
Interested candidates should submit the following documents:
- CV
- Statement of Suitability
- Diversity Monitoring Form
Informal discussion with the Executive Team offered during the application process.
Formal interview (in person): 18th June (half day)
Second stage discussion with the Chair of Trustees: Date TBC
Commitment to Equality
They are committed to equity, diversity, and inclusivity. They welcome applications from all sections of the community.
Safeguarding
The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service.
Based across 60 acres of beautiful countryside, they are a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.
Over the past 120 years, they have grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists.
REF-221462
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Overview
We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.
We are seeking an experienced and passionate Family Support Manager to play a pivotal role in establishing our new Family Support programme. Your initial focus will be leading on the development of the service, implementing policies and procedures, building referral pathways, and recruiting a team of skilled Family Support Workers.
Once the service is established, you will manage a high-quality programme providing support and guidance to families facing complex challenges. Your role will involve overseeing a team of Family Support Workers, case management, fostering effective collaboration with internal and external multidisciplinary teams, and leading the service under a shared vision to ensure the well-being of children and their families.
Using a restorative approach, you will develop strong relationships to support families and empower them to take an active role in their own support plans and interventions, helping them build resilience and make informed decisions. A commitment to safeguarding excellence will be at the heart of everything you do.
This role would be an exciting opportunity for a qualified Social Worker or an experienced professional with a background in setting up and developing family support services. It offers a genuine opportunity to shape a new service and build an impactful team to make a real difference in the lives of children, young people, and their families.
At Ambitious about Autism, we're currently looking for an Online Communities Manager to join our National Services team.
We work together with autistic children and young people, their parents and carers, and our partners to create a world where every autistic child and young person can thrive. Our online communities play a vital role in this vision, helping autistic young people explore their autistic identity, connect with others, and take part in meaningful projects and campaigns. We also provide parents and carers with a safe, supportive space to share experiences, access information, and find solidarity with others.
We're looking for a passionate and creative individual to join us at an exciting time of growth. You'll help us expand our reach, increase diversity, and develop engaging digital content that speaks to the experiences and ambitions of autistic young people and their families.
In this role, you will:
- Lead and develop our online communities to ensure they are safe, inclusive, and empowering spaces
- Create and curate digital content that informs, inspires, and engages our audiences
- Develop partnerships to drive the growth, diversity and reach of our online communities
- Work closely with our participation team to elevate the voices of autistic young people
- Collaborate with marketing and communications to deliver our National Services strategy
We'd love to hear from you if you're committed to inclusion, excited by digital engagement, and motivated to make a difference.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD) and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
We are looking for an experienced and passionate direct marketing professional, or someone with relevant transferable skills, to join us as our new Direct Marketing Fundraiser.
This is an exciting time to join the fundraising team with significant growth across multiple income streams, including individual giving. This role will be integral to developing our individual giving programme to support the growth and sustainability of our income, whilst also driving supporter engagement. You will be responsible for the hospice’s direct mail campaigns and maintaining and developing strong relationships with donors to maximise income generation. You will be involved in a range of individual giving activities including regular giving, appeals and lottery.
You will have excellent communication skills, being able to communicate effectively with staff, volunteers and supporters and will work closely with our Communications and Marketing team. We are looking for someone with an eye for detail, strong organisational abilities and a track record of delivering projects on time.
Based at our state-of-the-art children’s hospice just outside Maidenhead, this role is a brilliant opportunity for someone to add value to a growing fundraising team. If you are passionate about raising money to help, make our services available to all families that need us and will reflect our core values in all that you do, we would love to hear from you.
As well as a competitive salary, we offer a generous annual leave entitlement, access to a pension scheme as well as private medical insurance and life assurance. You will also have free on-site parking and will benefit from an Employee Assistance Programme.
We provide specialist care and support to children with life-limiting and life-threatening conditions, and their families, across Berkshire




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Assistant & Head Office Administrator
Part time Job Share, 3 days per week
£28,000 - £30,000pa (pro-rated to £16,800 to £18,000) + benefits
Leatherhead, Surrey
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.
This role will provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. Provide proactive and efficient administrative support at the Head Office. The Senior Leadership Team comprises the Chief Executive, Director of Care Services, Director of Finance and Operations, Director of Fundraising and Engagement and Director of HR & Volunteering. The role is responsible for a wide range of cross-organisational tasks and projects as directed and will be part of a job share arrangement, working 3 days per week. The post holder will live the Rainbow Trust Values and effectively communicate with all stakeholders, over the telephone, online, by email and face to face.
About the role:
This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an Executive Assistant to provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. This is a part time job share role, working 3 days per week.
Reporting to the Chief Executive you will be responsible for a wide range of cross-organisational tasks and projects, including leading on general operational issues at Head Office including franking machine, stationery orders, cleaning materials, managing and monitoring switchboard voicemail messages, sign-in sheets, shredding, parking etc. You will act as key point of contact for Trustees and a wide range of external contacts, maintaining a professional, confidential and responsive approach.
Having worked in an administrative support role, you will have exceptional organisational skills and will support the Senior Leadership with their day-to-day activities, including the monitoring the progress of their various projects and organising, as required, internal and external meetings for each SLT member including sector-wide meetings.
What we’re looking for:
A co-operative working style – you’re able to work well with others, communicating clearly and consistently with your job share partner, and you thrive working at a steady pace with a desire and willingness to help others
A confident user of MSOffice and experience of managing multiple diaries and priorities – you’re efficient and organised, produce high quality accurate work, are able to carry out instructions carefully and respond promptly to enquires.
Strong verbal and written communication skills and a team-oriented focus
Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines
Applications will be particularly welcome from those who have volunteered or worked in a charity, are educated to A level or equivalent and have previously worked in a busy administrative office, in a role that provides support to multiple people.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
· Company car for front line care posts
· Time off in lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
· A recommend a friend recruitment referral bonus scheme
If you’d like to find out more about working with us, please click here. More information can also be found in our Candidate Pack.
How to apply:
To apply, please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.
Closing date: 25 May 2025
Please disclose in your cover letter if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed. We will only contact those applicants who have been successful.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we encourage applications from all backgrounds. Registered Charity No: 1070532
The Youth Endowment Fund
Change Lead for Policing
Reports to: Assistant Director of Change for Policing and Youth Justice
Salary: £55,000 per annum
Location: Central London or Hybrid*(see below)
Contract: 2-year fixed term (potential to extend) or secondment opportunity
Closing date for applications: 9:00am Friday 23rd May 2025
Interview dates: week commencing 2nd June 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of policing. We need to inspire and connect with police forces across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.
Key Responsibilities Include:
We are making good progress building the evidence of what works within and around policing to reduce violence, with new Practice Guidance and implementation resources on diversion and focused deterrence. But the big risk is that we publish guidance and nothing changes. That’s where you come in. Your role is to work out the best way to make this change happen by getting more senior leaders within policing to use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. This will involve:
- Developing great relationships with senior leaders and frontline police officers, generating a strong understanding of key policing issues, needs and behaviours, and building credibility and trust with the sector.
- Developing, managing and tracking the change plan to get more senior leaders to be aware of and use our Guidance, tools and resources, continuously looking for data-driven improvements.
- Creating practical tools and resources that help leaders put evidence into action.
- Supporting police forces, violence reduction units, and police and crime commissioners to develop or strengthen evidence-based practices, including focused deterrence, hotspots policing, and problem-orientated policing.
- Overseeing our partnership with the Society for Evidence Based Policing, helping us to collectively achieve our shared aims to promote evidence-base practice across the sector.
- Working out other effective ways to connect people with the evidence, then making those things happen, from putting on a brilliant conference to regular virtual learning events and presentations.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.
About You
You must have this sort of experience:
- You’ve changed frontline practice and/or systems: You have significant experience in leading behaviour, practice or policy changes within a police setting. You can show how these have been effective in delivering tangible change.
- You’ve working in or around policing, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.
You might have this sort of experience:
- Crafting and delivering a strategy to get a new piece of evidence or guidance adopted within a police setting.
- Behaviour change research experience.
You are this sort of person:
- You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
- You understand the policing sector. You really understand how police forces’ work, from Chief Constables to frontline officers. You have experience working in/with police, ideally in a role that worked with young people who are vulnerable to or involved in violence. You might have previous experience of supporting a police force to reflect on and adopt evidence-based practice, such as focused deterrence, hotspot policing and problem-orientated policing.
- You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.
- You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. You can work independently and to a high standard.
- You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.
- You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view.
- You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
- You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.
- You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.
- You are committed to equality, diversity and inclusion.
While it is not a criteria, we are especially interested to hear from applicants who have lived experience of violence.
It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Secondments
We are open to candidates that would prefer to join us on a 12-month secondment. Secondment candidates should ensure that their current organisation is in support of this in principle, all candidates will go through the full interview process. Candidates should state clearly in their covering letter if they would like to join us as secondee.
Hybrid Working
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
To Apply
Please click on the "Apply for this” button and submit your CV, cover letter and complete the monitoring form 9:00am Friday 23rd May 2025.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
Interview Process
Interviews will take place the week commencing 2nd June.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Benefits Include
· £1,000 professional development budget annually
· 28 days holiday plus Bank Holidays
· Four half days for volunteering activities
· Employee Assistance Programme – 24hr phone line for free confidential support
· Volunteering days - 4 half days per year
· Death in service - 4 times annual salary
· Flexible hours. Core office hours 10am – 4pm
· Financial support including travel and hardship loans
· Employer contributed pension of 5%
Your Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
Role Summary
We are seeking a dynamic and mission-driven Executive Director to lead ProVeg UK in this next phase of growth and impact. This role combines strategic leadership with high-level stakeholder engagement, fundraising, and organisational development. The ideal candidate brings entrepreneurial energy, exceptional communication skills, strong credentials in the UK NGO sector, and a passion for food systems transformation.
ProVeg UK has a very strong track record in influencing public food through its School Plates programme, which has, to date, swapped over 47m meals from meat-based to plant-based or veggie. We work in over 8,000 schools across the UK, reaching over 1.3 million children every day. We are keen to expand this excellent work to a wider range of stakeholders, including hospitals (a new manager has just been recruited to develop a Hospital Plates pilot), policymakers, the corporate sector and media.
The Executive Director will be at the forefront of this expansion, while also ensuring the continued success of our existing programmes. As such, this is a high-impact role, offering the opportunity to be a catalyst for positive change in the UK’s plant-based and alternative protein movement — helping to shape a more sustainable future.
Job Details
Reports to: Deputy CEO
Country: UK
Location: Greater London Area (within 1.5 hours by train)
Hours: Full-time (35 h/week)
Salary: £55-60k (plus London allowance of £3k, if applicable)
Start date: ideally ASAP
Responsibilities
Strategic Leadership
- Develop and deliver ProVeg UK’s long-term strategy aligned with ProVeg International’s mission
- Lead the design and scaling of UK-based programmes that create measurable impact and reflect local opportunities and needs
- Represent the organisation to increase ProVeg’s visibility and influence.
- Sit as a member of the ProVeg C.I.C. Board.
Stakeholder Engagement & Fundraising
- Cultivate and strengthen relationships with strategic partners including food companies, government agencies, foundations, and major donors
- Identify and pursue funding opportunities, including government tenders and philanthropic partnerships, with a strong focus on climate and health-related funding
- Act as a public thought leader and spokesperson in the UK for food systems transformation in line with ProVeg International’s strategy
- Manage governance and engagement with the UK board
Team & Organisational Development
- Lead and support our fantastic, high-performing UK team and foster a culture of collaboration, inclusion, impact and evaluation
- Provide regular coaching and feedback, ensuring clear objectives, performance development, and providing recognition
- Foster innovation, improvement and a growth mindset in the team, and identify new opportunities to grow our UK work
- Collaborate with ProVeg International teams and other ProVeg countries on shared programmes and goals
Financial Management & Reporting
- Develop and oversee the UK annual budget, ensuring financial sustainability and strategic resource allocation
- Ensure compliance with UK regulations, reporting requirements, and ProVeg International policies
- Provide timely and transparent reporting to the Deputy CEO, International team, and Board
Qualifications
Essential
- Proven leadership experience (5+ years at deputy- or C-level) in a UK-based NGO or mission-driven organisation, ideally in food, climate, or health sectors
- Demonstrated success in fundraising and partnership building, especially with foundations, governments, or climate philanthropies
- Strong entrepreneurial mindset and ability to develop and execute impactful strategies
- Outstanding communication and interpersonal skills, with experience speaking to media and government bodies, at public events, and with internal stakeholders of all levels (Board, Senior Leadership Team, Staff and Volunteers)
- Deep understanding of UK funding landscape, policy environment, and relevant NGOs
- Experience leading diverse and remote teams, with a collaborative and empowering leadership style
- Commitment to ProVeg’s mission and values, and strong alignment with our strategic goals
- Experience working with cross-functional and international teams
- Committed to following a plant-based lifestyle
- Knowledge of good governance practice
- Willingness to devote the necessary time and effort to effectively fulfil the role of Director
Desirable
- Existing network of funders, policymakers, or influencers relevant to food systems or climate in the UK
- Postgraduate degree in a relevant field (e.g. in public policy, environmental studies, food systems, business, or similar)
- Familiarity with effective altruism principles and evidence-based programme design
- Understanding of plant-based innovation, sustainable diets, or alternative proteins
Benefits of working with us
- Generous annual leave entitlement - 25 days per year, with an additional day granted at the start of each calendar up to a maximum of 30 days (plus bank holidays)
- A strong organisational focus on personal development, with a designated training budget.
- Provision of a work laptop.
- Flexible, trust-based working arrangements and home-office arrangements.
- Career development support
- Enhanced maternity, paternity, shared parental and adoption pay
- Compassionate animal companion leave
- Employee Assistance Programme including counselling
- Access to 24/7 virtual GP Service
- Mindfulness support via a free Headspace account for you and up to 5 friends or family members
- Access to the Wisdom app with exclusive perks and discounts
- Membership to the OpenUp platform
- We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
- And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
When?
Application deadline: 15.06
First (People & Culture) interview: 23.06 - 26.06
Trial task: 03.07-06.07.
Second (team) interview: 14.07 - 22.07
Final (executive) interview: 24.07 - 26.07
Further information
Your application should include a cover letter and CV. Please indicate your motivation for the role and describe how you meet the requirements. Please send us your application using our online form. Thank you!
Important: Please make sure to use your own words and ideas on the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.
Job Purpose
This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):
- Safe Space Community Drop In Service
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.
Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.
The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.
They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements
Key Responsibilities
· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.
· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
· To ensure safe working and risk management
· To ensure feedback is provided on risk mitigation through serious incident reports.
· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
· To complete audits and high quality reports for senior internal and external stakeholders
· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets
· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.
· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.
· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.
· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.
· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)
· Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.
· To embed all operational policies across managed services in line with a consistent organisational approach.
· Ensure service users satisfaction surveys are undertaken.
· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.
· Ensure that all managed services are effectively informed by service user feedback.
· Keep up to date with best practice and contribute to the continuous improvement of the service.
· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
· Produce regular service summary reports.
· To be rostered on the on-call rota
· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services
Person Specification
· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
· Experience of managing and mitigating risks
· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
· Understanding of how to report and mitigate risks
· Understanding of suicide prevention
· Understanding of trauma informed care
· Understanding of mental health and safety planning
· An understanding of CQC requirements for mental health
· Managing services for vulnerable people in a service delivery organisation.
· Excellent people and project management skills and significant experience of supporting and managing staff.
· Experience of working in the voluntary sector and/or statutory services
· Experience of motivating, developing and training staff
· Successful track record in performance management of staff
· Experience of creating and implementing safety and risk policies and procedures.
· Compiling and interpreting performance data and reporting against service targets.
· Successful track record in planning and project management.
· Experience of report writing and presentation.
· Supporting people with mental health problems.
· Knowledge of and empathy for the issues facing people with mental health problems.
· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.
· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
· Knowledge and understanding of the relevant statutory authorities including NHS and social care.
· Excellent communication skills and able to communicate effectively to a variety of audiences.
· Commitment to service user involvement and able to work with service user groups to develop this.
· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.
· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach
· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.
· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.
· Team player and able to form positive, professional relationships with staff at all levels.
· Able to work effectively with a range of external stakeholders to promote and develop the service.
· Strong organisational skills and able to take control of own workload and meet deadlines.
· Ability to work independently with minimum support.
· Confident in challenging poor performance assertively, constructively and successfully.
· High professional standards and the ability to communicate these clearly to others.
· IT literate to aid communication and analysis of data.
· Willing to undertake training and development.
· Ability to travel to multiple sites
Desirable:
· Mental health registration (nurse/doctor/therapist etc)
· Mental health qualification
· Has a full driving licence and use of own vehicle (desirable, not essential)
· Experience of working with databases such as Views, IAPTUS, Rio and Python
· Project management qualification
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to an enhanced DBS check
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.