Churches engagement officer jobs

Are you passionate about connecting unaffiliated people with the Love of God?

Do you have a heart for creating new ways of doing and being church so that everyone can discover and grow in relationship with God and the Methodist Church?

We are seeking a New Churches Officer to join our New Churches Team within the Mission Team. This role is central to embedding the New Places for New People strategy across the Methodist Connexion, as part of our vision to equip the Methodist Church in Britain to be a growing, evangelistic, inclusive, justice-seeking church for the 21st century.

Key Responsibilities

• Establish new ecclesial communities with people unaffiliated with religious institutions or church.
• Work collaboratively to implement the New Places for New People strategy.
• Engage with individuals and communities on the economic margins.
• Promote social justice and inclusion in all aspects of ministry.
• Support and work alongside people experiencing addiction with sensitivity and care.

About You

• Proven experience in creating and leading new church communities.
• Deep passion for evangelism and social justice.
• Ability to work effectively with diverse communities, including those on the margins.
• Strong interpersonal skills and cultural sensitivity.
• Commitment to the values and mission of the Methodist Church.
• a member in good standing of a church in association with Churches Together in Britain and Ireland (CTBI) or equivalent.

This post carries an occupational requirement for the post holder to be a Christian (in accordance with the Equality Act 2010).

Join us in shaping a church that reaches out, welcomes all, and transforms lives.

* Person Specification for the role has now been updated, please refer to the attached job description for more details.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR team.

Closing date: 29 January 2026

Shortlisting date: 5 February 2026

Interview (in person) date: 18 February 2026

We are looking for a committed and enthusiastic Net Zero Carbon Engagement Officer to support churches across the Westminster Deaneries in their journey towards net zero carbon. This is an exciting opportunity to work with parishes, clergy, volunteers and diocesan colleagues to reduce carbon emissions, improve energy efficiency and care well for creation.

You will play a key role in coordinating activity at a local level, supporting churches with audits, funding applications and delivery of projects, while helping to build learning that can be shared more widely across London.

About the role

Reporting to the Net Zero Carbon Programme Lead, you will:

• Engage with and support churches across the Westminster Deaneries (St Marylebone, Paddington and St Margaret) in progressing towards net zero carbon
• Coordinate and grow the Westminster Climate Forum, encouraging collaboration and shared learning between churches
• Support churches to complete energy and net zero carbon audits and implement recommendations
• Promote funding opportunities and support churches with grant applications
• Work with fundraising colleagues to submit funding bids on behalf of individual churches and groups of churches
• Support churches to submit annual Energy Footprint Tool data
• Oversee grant distribution and support delivery of projects within budget and timescales
• Work with communications colleagues to develop case studies and share learning
• Contribute to developing models for deanery-level net zero carbon coordination across London

Please refer to the Job Description for full details of responsibilities.

About you

You will bring:

Essential

• Experience of stakeholder engagement and relationship building
• Strong organisational skills and the ability to manage projects and multiple priorities
• IT proficiency, including Microsoft Office
• Clear written and spoken English
• The right to work in the UK
• A passion for environmental issues and tackling the climate crisis
• An empathetic understanding of the mission and values of the Church of England

Desirable

• Experience of project management
• Experience of organising events and public speaking
• Working knowledge of net zero carbon projects and/or church buildings
• Experience of writing grant applications
• An understanding of the ethos and mission of the Church of England and the role of parish clergy
• Experience of working with volunteers

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

To apply:

Closing date: 18 January 2026

Shortlist/invite: w/c 12 February 2026

Interviews: w/c 2 February 2026

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

As Regional Manager for Northern Ireland, you will lead the growth and development of Stand by Me’s presence across the region. You’ll acquire, build and sustain meaningful relationships with churches, trusts, foundations, businesses and individual supporters, inspiring them to join our mission and make a lasting difference in children’s lives.

You’ll oversee our Northern Ireland office and team, ensuring that capacity and strategy are aligned to increase income and child sponsorships. You’ll represent Stand by Me at events, services and conferences, and lead trips to our overseas projects, helping supporters experience firsthand the life-changing impact of their giving.

This is a strategic, outward-facing role for a relational leader who relishes finding fresh opportunities for support, can inspire others, communicate vision with authenticity and grow lasting partnerships.

Full-time 35 hours per week. 2 year's fixed term

For the right candidate we are open to flexible working terms. Hybrid working is available, office based in Gloucester

Salary Band 5 (£30,961 – 33,682) per annum depending on experience

We are looking for a highly organised, experienced and exceptional administrator to work as a trusted partner to The Chief Executive Officer (CEO) of the Church Development Agency (CDA). The CDA is a national organisation dedicated to supporting the Church in serving its communities through the delivery of affordable housing and community development projects, established in response to the Church of England’s “Coming Home” report.  

This key role within the CDA requires a thinker who can anticipate needs, manage priorities, and support The CEO in his leadership function and ensuring effective governance. The Executive Assistant (EA) will play a pivotal role in enabling the CEO to oversee a diverse portfolio of approximately 50 affordable housing projects. Most of the work is funded by the Oak Foundation, with a focus on achieving long-term sustainability.

The ideal candidate will have:

· Demonstrable experience of working as a high-level EA support to a CEO/Senior leader or equivalent

· Excellent time management and the ability to balance numerous priorities and deadlines

· A high degree of confidentiality and flexibility

Crucially, you will love to organise and drive forward actions while building meaningful relationships and enabling social impact.  If you are looking for a stimulating role where no day is the same, this could be the perfect job for you.

Closing date is 10 am on Monday 12th January 2026

Interviews in Gloucester on Thursday 22nd January 2026

Social Media and Digital Engagement Lead

We’re looking for a proactive, innovative and collaborative Social Media specialist to manage and grow our brand presence across social media via content planning and creation, publishing, community engagement and reporting.

Position: Social Media and Digital Engagement Lead

Location: Swindon/Hybrid

Hours: Full-time

Salary: £32,538 to £35,000 per annum

Contract: Permanent

Closing date: 26 January 2026

First-round interview date: 2 and 3 February 2026 (Online)

Second-round interview date: 11 February 2026 (Swindon)

The Role

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

This role is all about bringing our strategy to life by delivering content that gives the Bible, and our brand, a voice in the digital sphere.

Key responsibilities include:

· Develop and implement a comprehensive social media strategy that increases brand awareness

· Lead our social media activity

· Lead the planning, creating, commissioning, editing and publishing of suitable content

· Advise and support colleagues on the management of online communities

· Be the social media expert for colleagues across Bible Society

· Identify new platform opportunities

· Support the Head of Communications in handling crisis communication and reputation management

· Monitor and analyse social media performance

About You

This role requires a mix of creativity, digital storytelling and a passion for communicating the Bible’s message as we inspire and equip our audiences to engage with the Bible.

You will have:

· Experience of leading the implementation of social media and/or digital marketing strategies, with a proven track record of increasing reach and engagement

· Extensive experience of using of using a wide range of social media platforms including Facebook, X, Instagram, LinkedIn, YouTube and Pinterest

· Understanding of digital fundraising strategies is desirable

Help us in our mission by matching your skills and experience with a job that really matters.

If you have the legal right to work and remain in the UK, are passionate about the Bible and know how to get the best from social media, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out your interest in and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

You may also have experience in areas such as Social Media, Digital, Marketing, Engagement, Social Media Officer, Social Media Lead, Brand Lead, Communications Officer, Communications Lead, Content Lead, Digital Marketing Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re looking for someone to help us double the number of children and young people in our churches and build flourishing intergenerational communities of faith.

You will

· lead our strategy in this area, helping to equip and resource clergy, lay leaders and volunteers

· Recruit and support new children, young people and families’ ministers and missioners to our diocesan network

· Develop ways to build strong partnerships between church, school, and home as a core driver of mission

You will be:

· A committed Christian with a deep passion for the spiritual growth of children and young people.

· A strategic thinker who can turn vision into action and inspire others.

· Experienced in leading change and developing leaders in complex contexts.

Media and Engagement Officer
£27,120 pa plus excellent benefits
Canterbury
Permanent, full-time

Are you good at telling stories, creating engaging content and connecting with communities? We’re looking for a Media and Engagement Officer to help share the life and mission of the Diocese of Canterbury across our churches, towns and rural communities.

This is an especially exciting time to join the Media and Engagement Team in the Diocese of Canterbury. As we prepare for the installation of the new Archbishop of Canterbury; you will play a role in supporting media activities around this significant event. You will also have the opportunity to contribute to our newly launched TikTok channel, helping us engage with new audiences in creative ways, and be actively involved in developing a new diocesan website.

As our Media and Engagement Officer, you’ll create engaging written, visual and video content whilst supporting media enquiries and helping with crisis communications as and when needed. You’ll keep our website and social media channels fresh and up-to-date and take the lead on producing and distributing newsletters and publications.

Reporting to the Senior Communications and Engagement Officer, you’ll build strong relationships across our parishes to uncover great stories, whilst working closely with a supportive communications team to help bring our diocesan stories to life.

We’re looking for a great communicator who is creative, organised and confident working across digital platforms and is able to connect and engage with audiences from a range of backgrounds.

You should have experience of producing digital media, including video from concept to completion. Adept at analysing social media performance, you should also be capable of helping with the implementation of our social media strategy.

Sympathetic to our values and the ability to relate to church communities and volunteers from a variety of traditions is essential.

Experience of working with Canva and/or Adobe Creative Suite and/or Final Cut Pro (and other Apple Pro apps) would be desirable.

Canterbury Diocese is the oldest in England and spans a diverse region from Maidstone to Thanet and the Isle of Sheppey to Romney Marsh. With coastal towns, rural communities and urban areas side by side, it offers a rich and challenging mission context.

Our vision is Changed Lives, Changing Lives: a community transformed by encountering Christ and committed to transforming and blessing the families and communities we serve.

Closing date: 7 January 2026
Interview date: 16 January 2026

This role will take the lead in creating and developing an exciting, safe, fun and vibrant young people’s ministry at St. Andrew’s Church that sees young people come to faith and grow in their knowledge and love of Jesus.

We are seeking an experienced Chief Operating Officer / Deputy CEO to help lead our growing organisation through an exciting period of consolidation and development.

You will work closely with the CEO and Trustees, overseeing operations, finance, people, and systems across our six community projects, helping ensure strong governance, sustainability, and impact.

We’re looking for someone with:
• Senior leadership experience in the charity or non-profit sector
• Strong operational and financial management skills
• Experience leading teams and multiple projects
• A collaborative, values-driven leadership style

This role has a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with the Equality Act 2010.

How to apply:
Click here to download the Applicant Information Pack which also includes details of how to apply or contact us for further information.

BACKGROUND

Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community. Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. The National Church has agreed to partner with us around this through their Diocesan Investment Programme enabling us to have the time, and resource, to tackle this head on. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future.

We have recently recruited a new Head of Generosity, who is also Bishops Advisor for Common Fund, to lead on this work and we are now looking to recruit the team to work with them. The focus of the team is to develop long term relationships with all of our parishes leading to:

• Greater support for our parishes.
• Increased generosity by, and within, our parishes.
• Increased Common Fund.

The current plan is to recruit two Giving & Generosity Advisor roles and one Giving & Generosity Support Officer role. Together this team will work with all of our parishes to roll out our financial approach, through in person meetings, and the support that is on offer as part of this. 

JOB DESCRIPTION

The primary focus of this role is to work with parishes to:

• Understand their current financial situation and how this links to the wider Church of England Birmingham situation.
• Understand our model and how support is on offer for parishes who are economically deprived.
• Assess with them the support needed to increase generosity and giving at a local level and create an action plan around this that is bespoke and contextual.
• Create a long-term plan for their participation in the common fund.

We have 146 parishes and the Head of Generosity will manage the team so that all parishes can be engaged as quickly as possible. It is the Head of Generosity and two Giving & Generosity Advisors who will be carrying out the in-person meetings with each parish. These roles will work closely with a range of people and teams across Church of England Birmingham so that this work is integrated within our wider strategy and parishes are not confused by multiple disjointed initiatives. This will mean working with Archdeacons and Area Deans, Mission Support Team, Ministry Team, Property Team, Finance Team, Community Regeneration Team and Communications Team as well as others.

Key responsibilities will include:

• Develop strong relationships with parishes that will enable this project to flourish and also help increase the connection between parishes and the DBF. Signposting to other teams and projects will be important.
• Inspiring and encouraging parishes in their Christian approach to giving and generosity
• Creating bespoke multiyear plans for Common Fund with parishes with the support of a Steering Group that includes the Archdeacons and other key stakeholders.
• Provide consultancy, resources, and hands-on support to parishes to grow regular giving, legacies, and other forms of financial support. This work will be able to draw on the resources developed by the national church as well as the data held on their Cornerstone Grants Platform. The post-holder will be expected to engage in the work of the National Giving Team as part of the development of these wider resources.
• Develop and deliver training for clergy, lay leaders and PCCs on the theology and Christian practice of giving and generosity and also practical financial management (in conjunction with the Finance Team).
• Work closely with the Finance Team in matters of technical accounting, governance and financial management identified as needed by parishes.
• Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan resources.
• Source, develop and curate practical resources (digital and print) to support local stewardship campaigns and initiatives.

• Evaluate the impact of stewardship and generosity initiatives and adapt strategies accordingly to achieve the project outcomes.
• Working with our Communications Team, create compelling communication tools that articulate the impact of generosity.

As we are looking to recruit two people into these roles there is flexibility to appoint people with complementary skill sets who may have greater expertise in certain elements of the role.

PERSON SPECIFICATION

Essential Qualifications & Experience:

• Strong understanding of church governance structures and financial operations and requirements.
• Knowledge of generosity principles and Christian financial stewardship.
• A prayerful Christian with a deep commitment to the Church’s mission (Genuine Occupational Requirement).
• Experience of working in a sensitive environment and handling confidential matters with tact and diplomacy.

Essential Skills & Attributes:

• Resilient and adaptable, able to handle challenges and maintain momentum in a demanding role.
• Strong people skills, able to engage effectively with parishes and church communities.
• Good communicator being able to engage a wide range of stakeholders and hold their attention.
• Trustworthy and credible, able to build and maintain confidence with a wide range of stakeholders.
• Empathetic towards parishes and deeply committed to supporting the local church.
• Excellent conflict resolution skills, capable of handling difficult conversations with care and professionalism.
• Highly organised, able to manage multiple priorities and keep track of numerous ongoing responsibilities.
• Capable implementer, ensuring initiatives are successfully delivered, both at a local and diocese wide level.
• Financially literate, with a good understanding of budgets, stewardship, and sustainability within the Church.
• As the role involves visiting parishes across the diocese, including some locations not accessible by public transport, candidates must be able to travel independently. This requires holding a valid driving licence and access to a suitably insured vehicle.
• Be a person of integrity. 

Other Considerations:

• The role requires significant evening and weekend work, demanding flexibility and commitment.
• Local presence is essential—the role must be delivered in an incarnational way, engaging directly with communities.

TERMS AND CONDITIONS

The post-holder will be employed by the Diocesan Board of Finance for a fixed term ending on 2nd November 2030, subject to funding.

Salary and Pension: Salary of £35,000 plus membership of the Church Worker’s Pension Scheme with 12% employer contribution. We are open to discussion especially if you are ordained and are moving out of parish ministry. 

Hours: Full-time 35 hours (5 days) per week. Weekend and evening work will be required, for which the equivalent time may be taken back from standard working hours. We are happy to consider requests for flexible working and candidates seeking part-time hours. Please do mention in your application if you would be interested in looking at alternative working hours.

Holidays: 5 weeks per year plus Bank Holidays and 3 Discretionary Days between Christmas and New Year

Employer: Birmingham Diocesan Board of Finance

Responsible To: Head of Generosity

CLOSING DATE: 1stFebruary 2026

INTERVIEWS: 16th February 2026 in central Birmingham

For an informal conversation or further information about the role, contact Dawn Baker, Head of Generosity. 

The Church of England Birmingham is committed to promoting a diverse and inclusive community - a place where all can be themselves and bring their unique identity to their ministry and/or work. 

We welcome applications from any individuals who feel that they meet the person specification for any post, in particular from those who are currently under-represented in or staff teams such as those from Global Majority Heritage or UK Minority Ethnic backgrounds, those with visible or invisible disabilities and those who identify as LGBTQI+.

We offer a range of inclusive employment policies, flexible working arrangements and other services to our staff teams.

The Church of England Birmingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.

If you’re a purpose‑driven CEO with a deep passion for animal welfare, this is your opportunity to steer a trusted charity as it transforms for a sustainable future.

Margaret Green Animal Rescue is embarking on an exciting phase of strategic revitalisation. As a leading animal welfare charity with a proud history since 1965, we are seeking a visionary and dynamic Chief Executive Officer to lead us into our next chapter. This is a unique opportunity to play a pivotal role in shaping the future of our charity and ensuring the animals in our care receive the very best support.

As Chief Executive of Margaret Green Animal Rescue, you’ll lead a proud organisation delivering rescue, rehabilitation and rehoming, and providing lifetime care for animals with complex needs across Dorset and Devon since 1965. You’ll harness the charity’s tangible local footprint across three rescue centres and a network of retail shops to elevate outcomes, scale supporter engagement, and embed operational excellence.

You’ll be the catalyst for significant strategic change—partnering closely with the Board of Trustees to set bold transformational objectives and KPIs. You’ll transform our operating model to meet current and future needs, oversee a data and IT modernisation programme to strengthen insight, efficiency and compliance (from donor management and welfare tracking to retail operations), steward budgets and risk with rigour, and act as the charity’s primary spokesperson to media, partners and the wider community.

The role is full‑time, based at Head Office in Church Knowle, Dorset, with regular travel across centres and shops, and offers a competitive package including 30 days’ annual leave plus bank holidays. We welcome experienced CEOs and senior leaders who bring strategic planning, change delivery and inclusive leadership.

The Role

As CEO, you will provide inspirational leadership and strategic direction, working closely with the Board of Trustees to deliver our mission and vision. You will be responsible for:

• Leading the development and implementation of a revitalised strategic plan, ensuring alignment with our values and ambitions
• Driving operational excellence across all areas, including animal welfare, fundraising, retail, and administration
• Championing a ‘One Charity’ culture, embedding consistent ethics and best practices across all teams and locations
• Acting as the primary spokesperson, enhancing our profile and engagement with supporters, partners, and the wider community
• Overseeing financial stewardship, risk management, and the effective use of data and technology to support organisational goals
• Ensuring compliance with all relevant legislation and charity governance requirements

About You

We are looking for an exceptional leader who is passionate about animal welfare and ethical leadership. The ideal candidate will have:

• Proven senior leadership experience, ideally within the charity, animal welfare, or related sectors
• Demonstrable experience in strategic planning, organisational development, and change management
• Strong financial acumen and experience in budget management and income generation
• Experience in data and IT management, including digital transformation
• Excellent communication, advocacy, and stakeholder engagement skills
• A commitment to the highest standards of animal welfare

Experience in retail operations, fundraising, and working with Boards of Trustees is desirable.

What We Offer

• Full-time role (37.5 hours per week) with flexibility for additional hours as required
• Competitive salary (£65-80k depending on experience) and benefits, including 30 days annual leave (plus bank holidays), business expenses, and mobile phone provision
• The chance to make a lasting impact on the lives of animals and the communities we serve

Join us at this pivotal moment and help shape the future of Margaret Green Animal Rescue. If you are ready to lead with vision, compassion, and drive, we would love to hear from you.

Job Summary:

This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.

Role Specific Responsibilities:

· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.

· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.

· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.

· Give advice and assistance with housing problems including information on housing options.

· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.

· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required.  Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.

· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.

· Work in a performance target-led environment and have a commitment to attaining those targets.

· Prepare timely and accurate reports.

· Identify and implement good administrative practices and procedures.

· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.

· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.

· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.

· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.

· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.

· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.

· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.

· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.

· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.

· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.

· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.

· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.

· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.

· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.

· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.

· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.

· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.

· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.

· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.

· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.

· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.

· To input and extract information from Stay’s IT systems, including client information.

· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.

· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Engaging with clients and the local community to co-produce a programme of activities and sessions.

· Encourage and motivate clients to engage and participate in activities and sessions.

· Other duties commensurate with the post as may be determined from time to time.

Staff Expectations – how we do things

Administration Duties

· Maintain accurate records, both paper and electronic.

· Assist in the production of management information related to key performance indicators.

Financial Management

· Work within departmental budgets and aim to achieve value for money in all areas.

· Ensure compliance with all financial policies and procedures.

Relationships and Partnerships

· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.

· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.

Client Involvement

· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.

· To make a difference to clients through support which everyday impacts on their lives for the better.

Quality Assurance

· Report on performance monthly to line manager within deadline.

· Assist in addressing any improvements required from internal or external audits.

· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.

· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.

· To continuously review own working practices in line with client feedback and current best practice.

· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.

Culture, Values and Behaviour

· To articulate and personally demonstrate Stay’s values both internally and externally.

· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.

· To contribute to the building of a staff culture where every person feels empowered and valued.

· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.

· To commit to learning and being the best through continual learning and development.

· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.

· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.

· To use good judgment and initiative to find solutions.

Health and Safety

· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.

· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.  You must co-operate with Stay and co-workers to help everyone meet their legal requirements.

The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

Director of Operations

Lead with Purpose. Shape the Future of Christian Care.

Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. Today, as the UK faces an unprecedented ageing population, we are growing to meet the challenge and we need an exceptional leader to help us deliver our vision of fulfilled living for older people.

We operate 12 care homes and 9 housing schemes across England, with ambitious plans to expand to 15 homes and beyond. Our mission is clear: to provide outstanding care rooted in Christian values, and to partner with local churches so that older people experience dignity, community, and the love of Christ.

About the Role

As Director of Operations, you will:

• Lead and oversee our portfolio of established care homes and housing schemes.
• Ensure regulatory compliance, quality of care, and financial sustainability.
• Drive operational excellence, innovation, and efficiency through systems and processes.
• Work closely with our Executive Team to deliver our Growth and Renewal Programme, including new builds and acquisitions.
• Inspire and develop a talented team of managers and operational leaders.

This is a senior leadership role with significant influence on the future of our organisation and the lives of hundreds of older people.

About You

• We are looking for a strategic, values-driven leader who brings:
• Significant experience in adult social care operations or a closely related sector.
• Strong knowledge of regulatory, Health & Safety, and compliance frameworks.
• Proven ability to deliver quality and financial targets at scale.
• A collaborative leadership style, with a commitment to developing people and culture.

A personal Christian faith and alignment with our basis of faith(a genuine occupational requirement under the Equality Act 2010).

Why Join Us?

• Be part of a growing organisation with a clear vision and calling.
• Influence how society values older people and supports churches in ministry.
• Work in a culture that prioritises prayer, faith, and excellence.
• Competitive salary, generous holiday, pension scheme, and life assurance.

Lincoln Cathedral is seeking an experienced HR BP to provide strategic/operational HR support across a unique and purpose-led organisation. Reporting to the Chief Operating Officer, you will act as a trusted adviser to senior leaders and managers, supporting employee relations, workforce planning, organisational development and the delivery of a refreshed People Strategy. You will play a key role in strengthening culture, inclusion and wellbeing, while ensuring HR practice is fair, compliant and values-led.

You will be an experienced HR generalist or Business Partner (CIPD Level 5 or equivalent) with strong knowledge of UK employment law, confidence in coaching managers, and experience of supporting change. Experience in a charity, church or heritage setting is desirable.