Client And Operations Lead Jobs in Edinburgh
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Head of Finance & Operations to join a small not for profit Charity to lead their Finance, HR and Operations function. You will be managing a small team and will be reporting to the Board.
Key responsibilities of the role:
- Work closely with the CEO and to develop and implement a robust financial strategy
- Lead on providing relevant finance operational support to the Charity in financial accounts, controls, statutory requirements, treasury, payroll, and financial systems
- Ensure that all relevant controls are in place and in accordance with the Charity SORP
- Lead the preparation of the statutory financial statements and the annual report
- Lead the organisational budgeting, forecasting and reporting process providing the right framework and tools to the organisation and consolidating budgets
- Ensure the planning and budgeting process is efficient for project budget holders
- Manage the HR function of the organisation
- Ensure effective implementation and continual review of a people strategy to enable all staff to achieve their fullest potential respecting the diverse experiences and cultures represented
- Staff wellbeing: continually seeking to improve the wellbeing of staff and support staff physical and mental health
- Manage any external HR consultants or tools
- Responsible for line management of the Finance Officer and HR team
- Ensuring HR records are updated and maintained whilst adhering to confidentiality requirements
- Performance management: supporting the leadership team in tracking staff development and performance management including setting up relevant processes and tracking mechanisms
Ideal candidate profile:
- Qualified Accountant (ACCA/ACA/CIMA)
- Experience of overseeing Finance, HR and Operations
- Extensive staff management experience
- Experience in a senior role in the Charity sector
Agency reference number: J86403
Duration: 3-6 month contact with chance to extend
Working days: Full Time
Working pattern: Fully Remote
Day rate:£400 - £450 per day (outside ir35)
Finance Lead
Remote working with flexible hours | 3 days per week | £350/day | Initial 6 month contract with rolling extension
This is a pivotal role supporting our Senior Management Team to make the future fairer and improve the sustainability of our business.
About the School of International Futures (SOIF)
School of International Futures (SOIF) is a global non-profit collective of practitioners in strategy and policy for current and future generations. Our vision is a better, fairer, more sustainable world for current and future generations. We achieve this by empowering people to use participatory futures and foresight to drive societal transformation through their organisations, communities, and countries.
What we are looking for
We are looking for a Finance Lead to support our agile and values-driven non-profit business to grow whilst balancing financial sustainability. Reporting to the Operations Director, this role will involve working with our Senior Management Team to shape our financial strategy, deliver our plans, and improve the way we work. You will manage a financial accountant. They carry out all routine finance processes and this role is focussed on quality assurance, finance strategy, and developing our approach to managing grants. We use Xero for our financial platform and most of our financial management tools and reporting are in Google Sheets, slides, and docs.
Responsibilities
These include;
- Finance strategy
- Grant management
- Management Information
- Cashflow management
- Process improvement
Experience and skills
The following are essential skill requirements for this position:
- Accountancy qualification - AAT, ACA, ACCA or CIMA
- At least 5 years experience working as a Finance Lead or at a senior level in an organisation that delivers project-based and/or non-profit work
- Fluent English speaker with excellent written English (additional languages a bonus)
Experience in using Xero (our finance platform) and Google Sheets is desirable.
Equal Employment Opportunity Statement
SOIF is proud to be an equal opportunity workplace. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Application process
To apply, please upload your CV, and a tailored cover letter that outlines how you meet the listed capabilities, essential, and desirable experience, and respond to 4 specific questions related to the key skills and experience above on our website. We value authentic, thoughtful responses and encourage you to share your insights and experiences. Please note that overly generic or AI-generated answers may not effectively demonstrate your suitability for the role.
To completethe application, answer each of the four questions on our jobs portal
- Provide some examples of how you have supported and challenged senior leaders with different levels of finance experience to deliver results
- Describe your experience with forecasts and budgets and how you have tailored your approach to meet the organisation's needs
- Describe your experience of setting up grant policies and processes and managing grants
- Describe your experience of managing cash flow and financial risk in a small or growing organisation including short-term treasury management
Closing date: 10:00 PM (UK/BST), Sunday, 16th February 2025.
First-round interviews: Week commencing 24th February 2025.
Second-round interviews: Week commencing 3rd March 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for Community Moderator Shift Team Leaders who will oversee a team responsible for the day to day delivery of exceptional supporter experiences as the voice of our charity partners, working predominately in Facebook challenge groups.
As well as moderating fundraising groups yourself, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.
Please ensure that you read the attached full role description before applying.
Evening and weekend work will be required.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking each supporter’s potential with meaningful insights.
The Role
As a Community Moderator Shift Lead, you will oversee the day-to-day delivery of exceptional supporter experiences as the voice of our charity partners, primarily within Facebook challenge groups.
In addition to the responsibilities of a Community Moderator, you will serve as the go-to leader during shifts, ensuring smooth operations, addressing immediate concerns, and fostering a positive and supportive environment for both supporters and the moderation team.
You will triage out-of-hours emergency support requests, determine appropriate escalation to management, and work closely with the in-house team to manage rotas ensuring consistent shift coverage, including evenings and weekends.
Regular quality assurance checks of Moderator work will be integral to your role, ensuring high standards are met across all supporter interactions.
Key Responsibilities
Shift Leadership
- Act as the primary point of contact for Community Moderators during shifts, offering guidance and resolving challenges as they arise.
- Triage and manage out-of-hours emergency support requests, escalating to management when necessary.
- Provide timely updates and feedback on shift activity and performance.
Team Support and Coordination
- Attend client briefings and support training for the community moderation team on specific campaigns to ensure that we expertly represent our clients tone of voice and brand.
- Work with in-house team to ensure adequate shift rota coverage across core hours, evenings, and weekends.
- Foster a collaborative and supportive team environment, promoting open communication and teamwork.
Quality Assurance
- Conduct regular quality assurance checks on Moderator responses and interactions, ensuring adherence to tone of voice, accuracy, and brand guidelines.
- Provide constructive feedback to Moderators to maintain and elevate service standards.
Supporter Experience
- Work with wider team to implement optimisations for campaign performance.
- Moderate challenge campaign Facebook Groups, posting engaging content to inspire and motivate the community.
- Respond to high volumes of supporter enquiries across multiple channels within agreed SLAs.
- Engage with supporter posts to create a supportive and safe community environment while answering questions accurately and in a timely manner.
Fundraising Support
- Advise event participants on fundraising best practices, helping them achieve their goals and maximise fundraising opportunities.
Skills and Knowledge
Leadership and Coordination
- Proven experience in leading or coordinating teams, preferably in a social media moderation or customer service environment.
- Ability to effectively manage time, prioritise tasks, and ensure smooth shift transitions
Social Media and Communication
- Strong experience in social media moderation, with excellent written communication skills.
- Familiarity with creating and managing social media content and interactions.
Technical and Organisational Skills
- Proficiency in using social media and other relevant technology platforms.
- Exceptional organisational skills, including managing rotas and tracking team performance
Quality Assurance and Feedback
- Experience in conducting quality assurance checks and providing constructive feedback.
- A commitment to maintaining high standards and continuous improvement.
Requirements
- Access to a PC or laptop (Mac or Windows) and a secure broadband service.
- Ability to work independently.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Koreo
Since 2004, Koreo has grown into one of the UK’s leading consultancies with a social purpose. Our aim is to build a just and regenerative world by accelerating the potential for people and organisations to create systemic social change.
We provide consultancy services to a range of clients across the purpose-driven sector while also delivering our own programmes. Our consultancy services focus on:
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Organisational Development: Driving culture change, embedding Equity, Diversity, and Inclusion principles into practice, and organisational design and restructuring.
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Leadership Development: Strengthening leadership capacity through the design and delivery of bespoke management training programmes, while creating customised talent development initiatives to diversify and enhance workforces.
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Purpose, Strategy & Impact: Helping organisations define their social purpose, design effective strategies, and measure progress through robust impact and evaluation frameworks.
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Fieldbuilding: Supporting organisations build networks and partnerships that foster shared learning, collaboration, and innovation across the social change ecosystem.
Our flagship programmes, Charityworks and 2027, complement our consultancy work and are aimed at building a more diverse and better-equipped social change movement. They focus on bringing diverse talent and inclusive practices into the social change sector while enhancing the leadership capacity of both emerging and established changemakers.
The Role
Koreo is looking for a Senior Business Development and Partnerships Manager to drive growth across our programmes, particularly Charityworks and 2027. These programmes aim to create a more diverse social change sector by placing young people from across the UK in 12-month work placements with nonprofit organisations, also known as host organisations. Alongside their work placements, participants take part in a year-long, ILM-certified leadership and development programme designed to accelerate their impact and future potential.
We are seeking a dynamic and proactive individual who thrives in a hands-on sales and relationship management role. This person will be responsible for securing work placements for our candidates by engaging with both new and existing host organisations across the nonprofit and grant-making sectors. They must be skilled at maintaining relationships with long-standing partners while also driving new business to support the overall growth and success of our programmes. Each year we aim to secure 150 work placements for diverse young talent from across the UK.
Working closely with the Director of Programmes and Managing Director, and line managing the Programme Marketing and Communications Manager and Recruitment Coordinator, the Senior Business Development and Partnerships Manager, will play a key role in executing Koreo’s programmatic growth strategy. They will identify and cultivate new leads to build a strong prospect pipeline of host organisations, pitch to secure new partners and manage relationships with existing partners, while also overseeing the recruitment of participants into our programmes.
This role is an exciting opportunity for someone with strong sales, partnership management, recruitment and/or business development experience who is passionate about building a more inclusive and impactful social sector.
Key Responsibilities
As Senior Business Development and Partnerships Manager, you will hold responsibility for:
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Strategy Development & Implementation: Working with Directors to articulate and implement business development strategies that support the growth of Koreo’s Programmes.
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Business Development: Cultivating new business leads, pitching our programmes to prospective clients and securing work placements for programme participants, while growing the network of non-profit organisations engaged in our programmes.
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Operational Infrastructure: Ensuring our operational infrastructure effectively supports the entire sales pipeline, from identifying warm leads to tracking sales-qualified leads, converting prospects, contracting, and invoicing clients. This includes responsibility for our CRM (HubSpot) as well as overseeing data management and metrics tracking.
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Recruitment Campaigns: Supporting the implementation of campaigns that attract diverse applicants to our programmes and overseeing their assessment and selection, as well the process for matching successful candidates into roles with our partners.
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Marketing & Communications: Support the Marketing Manager in developing marketing collateral and delivering email and social media campaigns that promote Koreo’s programme offers to prospective applicants and clients.
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Account Management: Facilitating high-quality account management for our existing partners, identifying opportunities to strengthen and deepen engagement with them, and prioritising retention. This will include regular engagement with partners through updates, meetings, and running events.
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Line Management: Contributing to a just, inclusive and regenerative work culture in which a diverse team can do its best work, this includes line management of a small team in a way that is aligned with Koreo’s values
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Representing Koreo: Championing Koreo and our wider work externally, inspiring others to join our vision for a more equitable and inclusive future for the social sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Veterans’ Foundation, established in 2016, is one of the country’s fastest-growing military charities, with a passion and purpose for improving the lives of those within the armed forces community, by raising funds which are then awarded to organisations that have a real impact on veterans, those currently serving in the armed forces and their families.
To support the organisation on their exciting growth journey, we are seeking a dynamic, creative and innovative individual to step into the role of Chief Executive. You will work closely with a range of stakeholders to build the profile of the organisation, identify and attract new income generating opportunities, and expand our footprint and contributions.
Overview of the Chief Executive Role
Key Responsibilities:
- Working with the Trustees to set, develop and deliver on the strategic priorities of the organisation, focused on increasing their impact and reach.
- Being responsible for overseeing the operational activities of the Veterans Foundation.
- Taking on an ambassadorial role, being the key spokesperson for the organisation, and managing relationships with key external and internal stakeholders such as veterans, donors, Government agencies, and their contractors Bee Ethical.
- Encouraging income generation activity, by cultivating and stewarding relationships with donors, and identifying innovative opportunities to increase funding.
- Overall responsibility for designing, implementing, and evaluating programmes, and services, to ensure they meet the needs of members.
- Providing leadership to the senior management team, encouraging a positive workforce culture, and a high-performing team.
The Ideal Candidate:
- Proven strategic leadership skills, either within the public or private sector.
- Experience of operational management, including budgetary responsibilities, commercial contract management, and the ability to influence, network, and raise the profile of an organisation.
- An empathetic individual, with an understanding of the challenges that veterans may face including wellbeing, mental health, homelessness, and addiction, and a passion for the purpose of Veterans Foundation.
- Previous exposure to fundraising operations, including diversifying income generation streams, developing relationships with potential donors, and raising the profile of the organisation.
Closing date for applications: Thursday 6th March 2025
Key responsibilities:
Strategic Financial Management
- Develop and implement the charity’s financial strategy to align it to the charity’s main strategy and support long-term goals.
- Provide financial insights to the leadership team to guide decision-making and resource allocation.
- Lead on the preparation of the annual budget, ensuring alignment with the charity's strategic objectives.
- Monitor and forecast financial performance, identifying risks and opportunities.
- Work with the Treasurer and trustees to develop and update financial policies and procedures as part of the Resources Committee.
- Keep under review AvMA reserves strategy and policy and recommend changes as necessary.
Day to Day Financial Duties
- Manage and oversee all financial transactions, including accounts payable & receivable, payroll and banking.
- Prepare accurate and timely monthly management accounts and cash flow reports.
- Ensure compliance with all statutory requirements, including VAT, Gift Aid, and charity reporting standards.
- In conjunction with our investment advisers, support the trustees and CEO with the management of an investment portfolio including the planning of necessary drawdowns for cashflow management purposes.
- Oversee the preparation of year-end accounts and liaise with external auditors.
- Maintain and update financial systems, ensuring robust controls are in place.
Leadership & Collaboration
- Act as a financial advisor to the CEO, trustees and senior leadership team on all matters.
- Present financial reports at board and committee meetings, explaining complex financial data in an accessible way.
- Work closely with fundraising, operations and medico legal teams to align financial plans with organisational objectives.
- Provide mentorship and support to junior finance staff and/or volunteers, as applicable.
Other Duties
- To undertake other duties as required commensurate with this post.
- To attend quarterly Board meetings in person in London.
Person Specification
Essential:
- Professional accounting qualification (e.g. ACCA, ACA, CIMA, CIPFA) or equivalent financial experience.
- Proven experience in financial management, ideally within a charity or non-profit organisation.
- Strong knowledge of UK charity accounting standards (SORP) and regulatory requirements as they apply to charities.
- Demonstrated ability to develop and implement financial strategies.
- Proficiency in financial software (e.g. Sage) and Microsoft Excel.
- Excellent analytical, organisational, and communication skills.
- Good communication skills, with the ability to articulate clearly and effectively both in writing, on the telephone and face to face.
- Ability to lead, manage and work effectively both as a member of a team and on own initiative. Be well organised and remain calm under pressure.
- Forward thinking and able to suggest appropriate changes to AvMA’s services to meet the changing needs of the public and the clinical negligence marketplace.
- Passion, commitment and drive to promote patient rights and follow the aims of AvMA.
- IT literate and confident with technological change. Able to identify opportunities to improve our data collection systems; an awareness of the power of social media and how to use it to promote AvMA’s work.
- Committed to principles of equal opportunities and diversity and inclusion.
Desirable:
- Experience working with trustees or non-exec directors and presenting financial information to non-financial stakeholders.
- Knowledge of fundraising and grant management processes.
- Familiarity with Gift Aid, VAT and other tax-related processes relevant to charities
The client requests no contact from agencies or media sales.