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Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Grantmaking, you will provide the day-to-day administrative and operational support that enables HOST to deliver hosted grantmaking activities accurately, safely, and efficiently for our hosted partners.
You will be line managed by the Community Support Manager and work closely with the Partnerships Manager: Grantmakers to deliver Hosted Grantmaking. Your primary focus will be grantmaking administration: due diligence coordination, grant agreement support, process tracking, records management, and audit-ready documentation.
You will also provide secondary cover for general Community Support activity, including onboarding administration, payment or invoice queries, routine partner communications, and escalation. Relationship ownership and strategic funder or partner management will sit with the Community Support Manager, Partnerships Manager: Grantmakers, and relevant senior colleagues.
Core Responsibilities
1. Hosted Grantmaking Administration and Process Tracking
Maintain clear, accurate, and up-to-date grantmaking records across ClickUp, Zendesk, CRM systems, shared folders, and relevant internal trackers.
Track hosted grantmaking processes from initial request through due diligence, agreement preparation, approval, disbursement, and reporting.
Monitor deadlines, dependencies, missing information, and next steps, following up promptly and clearly.
Support the Community Support Manager and Partnerships Manager: Grantmakers to maintain visibility of live grantmaking activity, bottlenecks, risks, and upcoming priorities.
Keep grantmaking documentation organised, complete, and accessible to Finance, Legal, Partnerships, and Community Support colleagues.
2. Due Diligence Coordination and Documentation
Administer due diligence processes for hosted grantmaking activities, ensuring required checks are initiated, tracked, and documented.
Coordinate the collection of information and supporting documents from hosted partners, grantees, funders, or internal colleagues as directed.
Maintain audit-ready due diligence records, ensuring forms, evidence, approvals, and risk notes are saved in the correct systems.
Spot missing information, incomplete checks, or process delays and escalate promptly to the Community Support Manager, Partnerships Manager: Grantmakers, or relevant colleagues.
3. Grant Agreement and Grant Process Support
Coordinate the administrative steps required to prepare, review, issue, sign, and store grant agreements and related documentation.
Track agreement status, including drafts, internal reviews, approvals, signatures, amendments, and filing.
Liaise with Legal, Finance, Partnerships, and Community Support colleagues to keep grant agreements moving through the agreed process.
Flag inconsistencies, missing approvals, unusual terms, or unclear documentation for review by the Community Support Manager or Partnerships Manager: Grantmakers.
4. Payment, Disbursement and Finance Coordination Support
Support the administrative coordination of grant disbursements, payment requests, invoice corrections, and related finance workflows.
Check that payment-related documentation is complete before progressing requests to Finance.
Track payment and disbursement status, following up on missing information or delays where appropriate.
Respond to straightforward payment or invoice queries from hosted partners, escalating complex or sensitive issues as needed.
5. Community Support
Provide flexible cover across general Community Support activities, including onboarding administration, system guidance, routine hosted partner queries, and follow-up actions.
Support onboarding processes by preparing materials, updating records, tracking completion of onboarding tasks, and ensuring next steps are clear.
Maintain accurate records of partner interactions, ensuring relevant issues, risks, and decisions are documented and shared with appropriate colleagues.
Escalate relationship-sensitive, complex, or higher-risk matters to the Community Support Manager or relevant Partnerships lead.
6. Systems, SOPs and Process Improvement
Support the creation, testing, and improvement of SOPs for hosted grantmaking, due diligence, grant agreements, onboarding, and payment-related workflows.
Identify gaps, duplication, or unclear steps in grantmaking and Community Support processes, and suggest practical improvements.
Keep internal checklists, templates, and guidance up to date so grantmaking processes are easier to follow and audit.
7. Risk Identification and Escalation
Identify potential financial, operational, compliance, or reputational risks arising from hosted grantmaking administration or partner support activity.
Escalate risks promptly to the Community Support Manager, Partnerships Manager: Grantmakers, Legal, Finance or Partnerships colleagues as appropriate.
Maintain clear records of risks, decisions, approvals, and follow-up actions.
You Bring
Experience in administration, operations, grants administration, programme support, community support, or client service.
Strong organisational skills, with excellent attention to detail and confidence managing multiple tasks, deadlines, and trackers.
A process-minded approach, with the ability to follow agreed steps carefully and spot where information, approvals, or documentation are missing.
Clear written communication skills, with the ability to provide warm, accurate, and practical updates to partners and colleagues.
Confidence using digital tools such as ClickUp, Zendesk, CRM systems, shared drives, spreadsheets, and cloud-based documents.
An understanding of, or willingness to learn about, due diligence, compliance, grant agreements, and audit-ready record keeping.
Good judgement about when to resolve straightforward issues independently and when to escalate complex, sensitive, or higher-risk matters.
Key Relationships
Internal: Community Support Manager, Partnerships Manager: Grantmakers, Partnerships Manager: Changemakers, Community Support Team, Finance Team, Legal Team.
External: Hosted partners, grantees, funders, fiscal sponsorship partners, service providers, and other stakeholders involved in hosted grantmaking and project hosting processes.
Performance Indicators
Grantmaking records and trackers are accurate, current, and easy to use.
Due diligence, agreement, approval, payment, and reporting steps are tracked and followed up on time.
Missing information, delays, unusual terms, and risks are escalated promptly.
Grant agreements and supporting documents are complete, correctly filed, and audit-ready.
Routine hosted partner queries and CS cover tasks are handled clearly, warmly, and within agreed timeframes.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Prospectus is delighted to be partnering with our client to recruit their next Chief Executive Officer.
The orgnisation is the UK's leading charity dedicated to improving the lives of people affected by Dravet Syndrome, a rare, severe and life-limiting neurological condition. Founded by parents in 2008, the charity has grown significantly and now supports hundreds of families across the UK through family support services, professional education, awareness raising and medical research.
As the charity enters its next phase of development, the organisation is seeking an ambitious and inspirational CEO to lead the organisation through its next stage of growth and impact.
Reporting to the Board of Trustees, you will provide strategic and operational leadership across the organisation, leading the delivery of the charity's future strategy while ensuring excellence in day-to-day operations. You will work closely with families, clinicians, researchers, industry partners, funders and policymakers, acting as a visible and credible ambassador for the charity across the sector.
This opportunity is ideally suited to a senior leader from a national charity or patient advocacy organisation who has successfully led organisational growth and transformation. You will bring experience of scaling services, income and organisational capacity, while retaining a strong understanding of hands-on leadership within a growing charity.
We are looking for a confident and influential leader with the presence and credibility to inspire supporters, stakeholders and partners, whether speaking at conferences, fundraising events or representing the charity nationally. Experience within a rare disease, neurological condition, disability, health or patient advocacy organisation would be highly advantageous, with direct rare disease experience particularly welcomed.
To be successful, you will bring:
This is a rare opportunity to lead a highly respected charity at an exciting time of progress and opportunity, including significant advances in rare disease research and treatment.
This role is home-based with regular UK travel and occasional international travel. Some evening and weekend work will be required.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Catherine Bunting at Prospectus.
Recruitment timeline:
First round interviews (via Zoom) - Friday 18th September
Final round interviews (London) - Monday 28th September
Chief Operating Officer (COO)
Contract: Permanent / Full Time
Salary: C. £130k per annum, depending on experience
Location: Remote / UK Based (regular travel to London office and other locations as required)
Closing Date: 10th September
Interview Dates: 5th & 7th October
Introduction
Doing Good Recruitment is proud to be exclusively partnering with a highly respected health organisation to appoint an exceptional Chief Operating Officer (COO). This critical leadership role will drive organisational transformation, operational excellence and long-term sustainable impact.
The Role
Reporting to the Chief Executive Officer (CEO), the COO will serve as a key strategic adviser and member of the executive leadership team, helping to shape organisational priorities and ensure effective delivery across a complex international organisation. Working closely with the CEO, Board and senior stakeholders, the COO will play a central role in driving organisational performance, strengthening governance and ensuring resources are deployed effectively to support long-term objectives.
The role will provide strategic leadership across core corporate functions, including people, finance, governance, risk, technology and business operations. The next postholder will ensure the organisation's operational infrastructure, systems and processes effectively support performance, fundraising and programme delivery, while positioning the organisation for long-term success.
About You
The successful candidate will bring substantial executive leadership experience, ideally gained within a complex, purpose-led or internationally operating organisation. As a fully qualified accountant (ACA, ACCA, CIMA or equivalent), you will possess excellent financial and commercial acumen, with experience leading organisational planning, overseeing significant budgets and providing strategic financial insight at the highest level. Experience of presenting to and working closely with Boards, Finance Committees and other senior governance groups will be essential.
The right candidate will be able to demonstrate a track record of leading business improvement, organisational change and operational modernisation, alongside the ability to build credibility and influence across diverse stakeholder groups. This unique opportunity requires a collaborative and pragmatic leader who combines sound judgement with effective delivery, enabling organisations to adapt, grow and achieve sustainable impact. Experience of digital innovation, data-driven decision-making and the effective application of emerging technologies, including AI, would be advantageous.
Disability Confident
Our client is Disability Confident. Candidates who meet the essential criteria for the role and identify as having a disability (found on the application page) will be guaranteed an interview as part of their commitment to creating an inclusive and accessible recruitment process.
Inclusion Statement
Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from people of all backgrounds, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, caring responsibilities, socio-economic background, or any other protected characteristic. We recognise that exceptional candidates do not always meet every requirement listed in a job description. If your experience aligns with most of the criteria and you are excited by the opportunity, we encourage you to apply.
We believe that the organisations and people, that come together to make the world a better place, deserve the very best helping hand for hiring.
Remote (Surrey and surrounding areas) | 18 – 24 hours
£27,500 pro rata | Flexible working | Real impact
Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?
At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.
In this role, you’ll:
This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.
We’re looking for someone who brings:
We offer:
If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.
View our recruitment pack for more information including a full job description and person specification:
The client requests no contact from agencies or media sales.