Client Care Coordinator Jobs in Bristol

Please note this role closes for applications at 9am on Friday 5 January 2024.

Abortion Support Network (ASN) is a largely volunteer-run charity that helps people living in European countries which fail to provide abortion care, to access safe abortions in clinics abroad. ASN provides practical information on the least expensive way to arrange travel and abortion, logistical support, money towards the cost of abortion, travel and accommodation. We currently provide this service to people resident in Poland, Malta, Gibraltar, Ireland, Northern Ireland and the Isle of Man and also elsewhere in Europe on a case-by-case basis. ASN is a member of the Abortion Without Borders (AWB) initiative, which is a coalition of organisations providing information, support and funding to people in Poland who need abortions.  

ASN has a small staff team of 5, no office, and a team of 50+ dedicated volunteers. We pride ourselves on providing a critically needed service and solving problems creatively.   

ASN works alongside external partners and grassroot activists in European countries to provide immediate tangible support to people who would otherwise be forced to continue a pregnancy. One of the things our staff and volunteers value about this work is how we make a real difference to people’s lives.   

About ASN’s Helpline 

The Abortion Support Network helpline comprises three volunteer teams:

• the phoner team, who communicate with clients and undertake casework 

• the accommodation team, who research and book travel and accommodation for clients at the request of the phoner team

• the translation team, who provide written translation of client documentation, such as medical documents and letters 

There are currently approximately 40 volunteers across these teams, supported by two members of staff, ASN’s Service Manager and Senior Helpline Coordinator (Phoner Team). The Senior Helpline Coordinator (Accommodation & Translation) will work closely with the other two roles, and will have a particular focus on supporting our accommodation team and our translation team.

A typical helpline shift runs for one week, from Wednesday morning to Tuesday evening. The shift is staffed by a small team of three volunteer phoners, one accommodation volunteer and an on-call duty manager. All helpline work must take place between set hours (currently 9am-8pm on weekdays and 10am-1pm on weekends) but aside from this, volunteers choose the hours they wish to work, giving around one hour a day for the duration of the shift. The translation team undertake written translations (mostly medical documents) as and when required and this work is allocated by the on-call manager.

The role of on-call manager will be shared equally between the two Senior Helpline Coordinators, with the Service Manager providing emergency cover where required. Whilst on-call to the helpline, the Senior Helpline Coordinators provide support to all frontline volunteers on the shift, offering guidance on complex cases where needed, approving client grants and acting as the credit-card holder for payments.

The helpline is contacted by over 1000 people a year; the service is the link between people in difficult circumstances and the funding and information that can help them access a safe and legal abortion. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in East Berkshire.

Position: S1102 Stroke Association Support Coordinator

Location: Home based, East Berkshire, however, extensive travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Part-time, 30 hours per week (flexible working considered)

Salary: Circa £21,933 per annum (FTE circa £25,500 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 December 2023

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
• You will have excellent IT skills and demonstrate a flexible approach to your role.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running virtual groups.

This role is home based, but extensive travel is required across the local area and occasionally further afield to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the Role

We are looking for the following roles to provide practical and psychological support for CYP clients and the families of clients who have experienced sexual violence. You will form part of a skilled and dedicated team who provide support to those affected by sexual violence.  The work involves assessment, advocacy, providing psychoeducation and direct support with practical and psychological needs.  You will receive guidance from the Senior Sexual Violence Support Worker, the Sexual Violence Coordinator, the Head of Therapeutic Services in addition to wider team and organisational support.

- Children & Young Person's Sexual Violence Support Worker x 2 (Gwent hybrid working and flexible location hybrid working available)

- Family Support Worker x 2 (Gwent hybrid working and flexible location hybrid working available)

About Us

New Pathways are committed to providing specialist services for everyone who has experienced recent or historical sexual violence (sexual abuse or rape). New Pathways started life nearly 30 years ago as a voluntary sexual violence counselling service. We have developed to provide a complete advocacy and support solution for adults and children including: Sexual Abuse Referral Centres (SARCs), crisis workers, independent sexual violence advisors, sexual violence support workers and sexual violence counsellors. We are recognised as a leading provider of sexual violence specialist training as well as a large volunteer program. We work throughout South, Mid and West Wales.

About you

You will share our aims and embody New Pathways’ ethos and values. We are looking for staff who are motivated, enthusiastic, passionate about our work, and who want to make a positive difference to the lives of others.

You will be someone who likes to work as part of a team, have great organisational skills and good emotional intelligence. Continual improvement will be an innate part of your approach and you will thrive as an important part of our committed team. We know this role is a challenging one, but it is also one which brings considerable rewards.

We believe that our clients deserve the best possible service, and we work hard to achieve this. If you think that you have the skills and qualities that we are looking for, then we would love to hear from you.

Benefits of working with New Pathways

• High level of professional and wellbeing support
• Generous pension
• 25 days annual leave plus bank holidays
• Additional 5 days annual leave after 5 years of service
• Additional time off between Christmas and New Year
• An annual Birthday Day
• Flexible working patterns.
• A package of wellbeing support including self-care workshops, flexible lunchtimes, staff recognition schemes etc.
• Access to training, relevant to the role.
• Continuous opportunities for career development
• Access to supervision/mentoring for all staff, as required
• Access to Health Assured 24 hour telephone crisis support
• Access to Health Assured counselling
• Mentor and ‘buddy’ system for all new staff
• Staff ‘Away Days’
• Laptop and mobile phone (where required)
• Organisational sick pay

Additional Information

New Pathways are equal opportunities employers, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment.

Established in 1983, BRISTOL MISSING LINK (incorporating Next Link and Safe Link) is a leading provider of women’s support services in Bristol.

We have a rewarding opportunity available for Female Mental Health Crisis Worker to join our Crisis Team based in South Bristol. You will join us on a full time (37.5 hrs) maternity contract working on a rota system and in return, you will receive a competitive salary between £26,132 – £26,861 and benefits.

In return for joining us, we will offer you:

 §  Up to 30 days annual leave (depending on length of service)

§  3 extra holidays including International Women’s Day

§  Excellent development and training opportunities

§  Employer pension contribution (minimum 5% of your gross salary)

§  Mindful Employer Plus Scheme

§  Cycle to Work Scheme

§  Long Service Awards

§  Wellness Awards

 *** Please look at our Employee Benefits Leaflet ***

 About the role:

 As our Mental Health Crisis Worker, you will be part of the Crisis Service. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and spoke service with a 24 hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at Petherton Resource Centre where the South Crisis Team are located.

The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing. You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AWP.

Key duties and responsibilities of our Mental Health Crisis Worker:

§  Build trusting and collaborative relationship with the service user

§  Work closely with carers, families and children and other services directly involved with service users, carers if appropriate

§  Carry out role adhering to Mental Health Bristol Partnership’s policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach

§  Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools

§  Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice.

§  Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service user’s support in order to deliver the crisis support package

§  Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate

§  Provide specialist support to women using the service and advice and guidance to other team members regarding women’s mental health issues

§  Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives

§  Manage caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development

§  Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork

§  Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individual’s recovery

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Mental Health Crisis Worker:

 §  Experience working with people with mental health needs, or people with complex and multiple needs (for example, homelessness, alcohol/drug dependency, long term conditions, domestic abuse and sexual violence)

§  Experience of support planning and managing risk assessments

§  The ability to maintain hope and optimism for the individual with high expectations for recovery

§  Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with policies and procedures

§  A current, full driving licence and access to an appropriate vehicle is essential

How to apply

Please download the application pack from our website and complete the application form. Please submit your application by 9am on Wednesday 13th December 2023. Please do not send CVs. Interviews will be held Tuesday 19th December 2023.