Client database manager jobs

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​

The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

​

​​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

​

As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

​

​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

​

​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

​

​Interested? Want to know more about the Charity? check out our Website.

​

Eager to know more the role? Have a look at the Job Description.

​

What’s in it for you? Check out our Benefits.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​

The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

​

​This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).

​

​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

​

As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

​

​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

​

​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

​

​Interested? Want to know more about the Charity? check out our Website.

​

Eager to know more the role? Have a look at the Job Description.

​

What’s in it for you? Check out our Benefits.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

​

#LI-DNI

Play a leading role in ending food poverty across the South Cotswolds by growing essential fundraising and community partnerships. This is a chance to shape meaningful change through storytelling, relationship‑building and strategic income generation.

About our Charity

South Cotswolds Foodbank supports people across more than 210 square miles, providing emergency food and compassion while working towards long‑term solutions to the root causes of poverty. We are now seeking a Fundraising & Community Relations Manager to help us build the resources, relationships and community awareness we need to meet rising demand and to drive our mission forward.

Location

This role is based at our Cirencester office, with opportunities for some home working. The post will involve some local travel across the South Cotswolds to meet supporters, partners, and community groups. 

Role and Responsibilities

As a key member of our small, friendly staff team, you will lead the development of fundraising from individuals, businesses, trusts and foundations, and community groups. You will identify new funding opportunities, craft compelling bids, and nurture long‑term partnerships that help sustain our annual running costs and strengthen our future resilience.

You will also take a leading role in shaping how we share our story. Working closely with the Head of Foodbank and colleagues, you will create marketing materials, digital and print content, fundraising campaigns, and communications that bring our mission and our clients’ experiences to life. This includes producing newsletters, fundraising appeals, social media content, and materials for events and outreach activities.

A central part of this role is inspiring and stewarding supporters, whether that’s someone making a one‑off donation, a local business exploring a partnership, or a trust considering a grant application. You’ll design ways to keep supporters engaged, informed and appreciated, ensuring communications reflect our values and priorities and are consistent with our brand and tone.

You will represent the Foodbank at community events across the region, building relationships with schools, churches, associations, local groups and businesses. This outward‑facing work helps raise awareness of the causes of food poverty, increases support, and strengthens our reach into communities who want to take action. You’ll also coordinate volunteers who contribute to these events.

Working closely with colleagues, you’ll help capture stories and case studies from people with lived experience of food poverty (with sensitivity and respect) to illustrate the realities facing local families and to strengthen our fundraising, communications, and advocacy work. You will maintain our CRM system, ensuring accurate donor and engagement data, and produce regular reports for monitoring and oversight.

Person Specification

This is an exciting opportunity for someone who is proactive, organised and able to work independently. You will need excellent communication skills, creativity, strong relationship‑building ability, and a proven track record in fundraising or partnership‑driven roles. You’ll work with purpose and empathy, always championing those affected by hardship.

Working at South Cotswolds Foodbank

We offer a supportive and collaborative environment. Our staff benefits include:

• 25 days annual leave plus bank holidays, pro rata
• Employee Assistance Programme (BHSF) available to you 
• Four weeks full pay + four weeks half pay sickness provision (after probation)
• Pension scheme with 3% employer contribution (auto‑enrolment conditions apply) 

You’ll join a dedicated team of staff and volunteers who are committed to ensuring no one in our community goes hungry, and who believe that alongside emergency support, we must work on root‑cause solutions that make long‑term change possible.

If you want a role that blends strategic fundraising, community connection, and creative communication, and you want your work to make a tangible difference every day, this could be the perfect next step.

Job Title: Deputy Service Manager 

Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City.  This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.

The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. 

A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services

As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 27 April 2026

Interview Date: 7 and 8 May 2026

Are you looking for a pivotal role which will shape the future of a CIC and Charity working on key challenges in housing, education and employment? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you! 

Kineara is looking for an experienced Communications Manager who can grow our fundraising potential and engage key stakeholders across the sector, while shaping and delivering communications and outreach campaigns that demonstrate our social value proposition and grow our support base. They will play a key role in helping Kineara grow our communications channels, increase audience engagement, expand our fundraising potential through data-driven campaigns and powerful storytelling; and build strategic relationships with existing and potential funders.

You will work closely with project managers and the Senior Leadership Team to shape communications around our key delivery areas including identifying how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding and data to shape impact storytelling and communications with existing and new stakeholders.

You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow within an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key specialisations, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation, you may have experience in curating digital content for charities; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of, or are ready to be part of, the strategic growth of a social organisation. 

Why us, now? Kineara is going through exciting changes as we rapidly expand our service user base and are opening up new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters or those living in temporary accommodation, working in partnership with housing services, private landlords, local authorities, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused team that takes care of each other. 

Why you? You are motivated by seeing people who have experienced marginalisation or vulnerability thrive and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working towards joint and shared ambitions.

Key Responsibilities 

Communications & PR 

• Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s presence across its wide audiences and expand its fundraising potential

• Manage digital content strategy for Kineara, including producing short from video content, promotional videos, infographics, interviews, thought leadership, impact storytelling, case studies etc. to grow Kineara’s digital and social media footprint 

• Work collaboratively with practitioners and the housing projects manager to regularly develop and publish information sheets, resources and content on Kineara’s website

• Plan and manage campaigns and petitions that influence policy and shape key decisions affecting our client group 

• Ensure consistent implementation of Kineara’s brand messaging across all organisational engagements, campaigns, and materials, in alignment with Kineara’s identity, mission, vision, and core values. 

• Develop and maintain strong relationships with journalists, editors, and media outlets to proactively promote Kineara’s work, including identifying relevant media opportunities, pitching compelling stories, responding to media inquiries 

• Work closely with IT and business managers to ensure smooth running of internal communications 

• Maintain and expand Kineara’s website and its functionality to meet the growing needs of the organisation 

Fundraising 

• Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work 

• Contribute to grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable 

• Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations. 

Impact 

• Work closely with Operations Manager and practitioners to embed outcomes, utilise and optimise frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services 

• Utilise CRM software such as Advice Pro to generate data-driven impact analysis and develop evidence-based communications materials for donors, funders and stakeholders

• Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders. 

Business 

• Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT) 

Person Specification 

With a strong alignment with Kineara’s values, you will be: 

• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders. 
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• A creative communicator with a strong awareness of current and emerging trends in the charity communications sector, who proactively develops innovative and effective ways to communicate charitable causes, drive engagement, and inspire support. 
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed. 
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
• Analytical and reflective, but with excellent time management and ability to work under pressure.

  

Experience and Skills 

We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
 

• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach. 
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
• Developing brands and brand awareness in line with organisational objectives 
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact. 
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events. 
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups 
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools 
• Managing communications/fundraising officers and external consultants

How to apply 

To apply for the role, please send an up-to-date CV and a cover letter (up to two pages). Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:  

• Why you wish to apply for this role   

• Your relevant experience, knowledge and skills, based on the person specification above.   

• What other qualities you have that you could bring to the role   

Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along.

The Operations Manager leads the day-to-day management of the office and administration team, oversees organisational operational and administrative systems, and acts as the key point of contact for all operational matters. They work collaboratively with the leadership team to develop, implement, evaluate and improve organisational operational policies and procedures, ensuring legal compliance, ethical working, effective service coordination and high standard client, staff, partner and stakeholder experience. They line manage the operations and administrative staff, recruit and manage volunteers and the volunteering service and coordinate trainers and the training service. At KSAAS, the operations lead is supported directly by the CEO, Head of ISVA Services & Head of Therapeutic Services and indirectly by the Board of Trustees.

Kent Sexual Assault & Abuse Service is a feminist organisation that firmly believes that sexual violence against women and girls arises from the patriarchal social structure in our society.  We believe this social structure causes and propagates gender inequality and that sexual violence is one tool that is used to control women and girls as part of this social dynamic.  We recognise the sexual violence affects people of al genders and provides a safe space for all survivors of sexual violence across Kent & Medway, where they can access the high-quality trauma-informed specialist practical and therapeutic support they need to recover from the impact of sexual violence and rebuild their lives.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are looking for an experienced and creative communications generalist who enjoys working across a wide range of activities and can bring our mission to life through powerful storytelling and effective communications.

In this role, you will ensure that the charity’s mission, values and key messages are reflected clearly and consistently across all communications. You will be confident working with the press and welcoming high-profile visitors, helping to raise the profile of our work and the people we support.

As a small charity, we value creativity and initiative. You will enjoy finding innovative ways to maximise impact, using a mix of media, digital channels and partnerships to share our story and reach new audiences.

Working closely with colleagues across the organisation – including the people who use our services – you will help ensure our communications are authentic, inclusive and grounded in real experiences.

You will also collaborate closely with colleagues in the Fundraising team to develop and deliver a series of innovative fundraising and awareness-raising campaigns, helping to engage supporters, grow income and increase understanding of our work.

Our strategy focuses on developing services in new ways, involving clients in every aspect of our work and strengthening collaboration across the sector. The Communications Manager will play a key role in helping the organisation communicate more effectively, building communications confidence across the team, and supporting the growth of our fundraising activity.

This role is a 12 month FTC.

Salary: £44,181 - £50,461 (scale points 29 – 35)
Closing Date: Sunday 19th April
Interview Date: Tuesday 28th April

 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Are you an organised and detail-oriented team player with a passion for supporting charitable causes? Do you have experience working with large datasets in a fundraising setting? Are you a wizard with Excel and have experience using Raisers Edge?

TPP are recruiting a Database Officer on behalf of our client, a well-established charity with international presence. 

Benefits:

• 7% employer’s pension contribution
• Life insurance (3 x salary)
• Employee Assistance Programme (EAP)
• 25 days annual leave per annum plus bank holidays
• Free eye test
• Discount vouchers

The Role:
As a Database Officer, you will play a key role in supporting the Data & Appeals Manager by ensuring our supporter and contact database (Raiser’s Edge) is effectively maintained and up to date. You will assist the wider Development team with reports and queries, help manage fundraising data and ensure the accuracy and integrity of donor information. 
 
Main responsibilities:
Assist in the daily management of the Raiser’s Edge database, ensuring data accuracy through regular audits.
Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices.
Reconcile and process donations from various sources, including BACS, credit cards, and online platforms.
Run direct debit and gift aid claims, ensuring valid documentation is maintained.
Provide key data and segmentation for fundraising appeals and emails, working closely with the communications team.
 
Essential requirements:

• Experience in CRM systems (preferably Raiser’s Edge) and proficiency in MS Excel.
• Demonstrable experience supporting charities and fundraising teams in a data role.
• Confident working with large datasets.
• Solid understanding of GDPR and data confidentiality.
• Excellent communicator, a team player, and have a keen eye for detail.
• Excellent time management skills, able to prioritise daily tasks and manage deadlines.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Settled is a dynamic charity that supports the rights of EU and Ukrainians citizens who have made the UK their home, through providing expert, multi-lingual services. We seek an experienced communications professional with technical and writing skills, who understands how great communications can boost the profile and sustainability of a charity and help it meet the needs of its beneficiaries. Organising events is also part of the role. Role is mainly remote-working with 2 days per month in Cardiff Bay and some travel to cities in other parts of the UK. If you would like to join our supportive and impactful team, please  include a cover letter which explains how you fulfil the person specification, along with your CV.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Senior Business Operations Manager 

Based: Battersea Park, Wandsworth, Southfields 

Salary: £39,000 - £42,000 per annum

Contract: Full Time Permanent 

Work Arrangement:  Office Based, On-site 

DBS: Basic 

General Overview: 

The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. 

We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment — willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. 

This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. 

   

Role Overview:  

The Events Operations and Venues Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. 

This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. 

Main Duties/Responsibilities:   

Team & workforce management 

• Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners. 
• Lead Recruitment, onboarding and ongoing training of casual staff 
• Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system 
• Ensure effective coordination of rotas and cross-team event activity.  

 Venue Operations & Facilities Management 

• Lead the day-to-day operational management of all Events-run venues. 
• Ensure venues are compliant, safe, well-presented and fit for purpose. 
• Coordinate planned and reactive maintenance with central operations teams. 
• Oversee venue equipment procurement and asset management. 
• Manage venue contractors and oversea repair works in Event spaces. 
• Contribute to twice-yearly Council H&S audits. 

 On-Site Delivery 

• Support the Head of Events and Production Team in delivering Enable-Produced Events 
• Provide hands-on operational leadership during live events. 
• Deliver full event management of ad hoc or operationally complex events where required. 

 Health & Safety  

• Lead on Health & Safety across Events and Venues operations. 
• Own and continuously improve operational H&S frameworks, policies and safe systems of work. 
• Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces 
• Oversee contractor compliance including RAMS, insurance and method statements. 
• Quality assure weekly, monthly and event-specific H&S inspections. 
• Contribute to audits, investigations and incident reviews. 
• Embed a proactive safety culture across the Events Team. 
• Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required. 
• Provide assurance reporting to senior management as required.

Financial & Commercial Oversight 

• Manage operational budgets and monitor expenditure. 
• Update and reconcile supplier costs and credit card logs. 
• Seeking quotes for goods and services in line with Enable’s Procurement Code, and raising purchase orders as required 
• Assist with contractor invoice processing and ensure timely follow-up where required. 
• Contribute to budget forecasting and cost control. 
• Ensuring all timesheets for casual staff are accurate and processed on time 
• Managing supplier performance against SLA’s, monitoring cost control and value for money 
• Carrying out other duties/ projects as directed by the Head of Events

Skills and Experience: 

• Previous venue management experience
• Previous line management experience 
• Previous project management experience
• Demonstrable experience of writing Standard and Emergency Operating Procedures 
• Competence using a range of office software, including outlook, excel and databases 
• Excellent written skills with a high level of confidence speaking to people on the phone 
• Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines 
• Strong interpersonal skills with the ability to build working relationships 
• Ability to work independently while operating within the wider team structure 
• Confident driver with clean driving licence - required driving in role 
• Able to work flexible hours including weekends, early mornings and late nights 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.  

Senior Caseworker – Pathways

Location: Disability Action & Advice Centre, 4, Waldegrave Road, Teddington TW11 8HT

Contract: Permanent, Full-time, 35 hours per week

Salary: £30,000 to £36,000 (depending on experience)

Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.

Pathways is a specialised welfare advice service that provides information, advice, advocacy and representation for Disabled adults (over the age of 18) living in the Richmond Borough. We work with clients, supporting them to navigate the complex Housing, Benefits and Social Care systems. In this role, you would be providing information, guidance and advice to Disabled people and their families, enabling them to have more choice and control over their lives.

We are also part of a larger network of Disabled-led advice services. Working together, we have developed pathways for Disabled trainee case workers, collated data on Housing and Benefits issues and have fed into important consultations and campaigns.

This is a unique and rewarding opportunity for you to work one-to-one with clients to effect change, whilst also having a positive impact on the wider system.

We are looking for someone who:

• Will bring experience of supporting people with complex welfare, housing or social care issues.
• Is confident advocating on behalf of clients when needed.
• Has an understanding of the welfare benefits system, disability rights and the Social Model of Disability.
• Can break down complex information so it feels clear and manageable.
• Works in a calm, methodical way, keeping accurate records.
• Is compassionate, patient and values-driven.

Duties and Responsibilities:

• Provide timely and accurate advice on welfare benefits, housing and social care to support Disabled people to live independently.
• Analyse clients’ situations, identify solutions and guide them through complex systems, signposting where appropriate.
• Work with clients on a short to medium term basis, helping with referrals, forms, letters, appeals and navigating processes.
• Support clients to gather evidence and prepare for Benefit or Housing applications and appeals, ensuring deadlines are met.
• Attend key meetings and appeals with clients, advocating for them and helping them put their case forward confidently.
• Develop accessible information resources (guides, bulletins) to help clients navigate health, care, benefits and housing systems.
• Build and maintain strong relationships with partners, contributing to forums, campaigns and shared problem-solving.
• Provide supervision and support to trainee caseworkers, including induction, case file reviews and contributing to their development.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle to work scheme.
• An employee assistance programme (EAP).

We operate a Guaranteed Interview Scheme. We will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this Guaranteed Interview Scheme.

A full Job Description and Person Specification can be downloaded below. To apply, please visit our recruitment page via the ‘Apply’ button

Closing date: 17 April 2026.

Interviews: 19 May 2026 (face-to-face).

About the role

Research has shown that there is significant potential for new and existing wealth holders to use their resources to fund climate action, and demand for trusted advisors to accelerate both the pace and efficacy of philanthropy. The Impatience Earth team has a track record of delivering quality philanthropy advisory for climate action, and with a growing team we have the capacity to take on new clients.

As the Philanthropy Catalyst Lead, you will be instrumental in building a strong pipeline of clients who would benefit from our climate advisory services. You are someone who is comfortable connecting with and engaging wealth holders, such as high-net worth individuals, family foundations and corporate foundations that have the potential to commit substantial resources (£200k+ year) to climate action. 

These clients may be based in the UK or Europe (as reflects the majority of our client base so far) although you will also work with colleagues engaged in catalysing philanthropy in other regions of the world. 

You will report directly to the Co-CEO, but also work closely with other members of the team and partners such as the Environmental Funders Network (EFN) to grow climate philanthropy. This is not a fundraising role for Impatience Earth: the primary focus will be to further develop and hone our business development strategy; to find, qualify and cultivate prospects; and to support the delivery of advisory services as needed once prospects are converted into clients. 

About Impatience Earth

Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency. 

Since 2020, our engagement with over 40 philanthropic foundations and businesses has supported them to make over £250m of new funding available for climate action, and we have already helped them make grants to over 200 different organisations. A great deal of these clients have come from word of mouth and from within our team’s existing connections, and we are now looking to expand our reach beyond our own network. 

We have ambitious plans to unlock greater funding for intersectional climate justice work, with bespoke advisory for new climate funders continuing to be a core pillar of our 2026-2030 strategic plan. 

Key responsibilities include but are not limited to the following: 

• Further developing our business development strategy. This would include:

  • Reviewing and assessing previous and existing business development activities, and prioritising actions 

  • Identifying key target audiences and referral partners

  • Proposing realistic and stretch targets for our business development activities

  • Developing concise and effective communications for our target audience, for example, by crafting compelling outreach emails

• Researching, qualifying and engaging with prospective clients. This would include: 

  • Using your past experience of engaging wealth holders to suggest new business development or prospect research ideas

  • Reviewing funder databases for leads and relevant information 

  • Initiating a new (simple!) system of tracking client leads from identification to conversion

  • Arranging and joining scoping conversations with potential clients 

  • Identifying events and spaces to engage with prospective clients

• Initiating and managing key relationships. This would include:

  • Stewarding prospective clients who are not yet ready to engage with our services 

  • Re-engaging and managing strong relationships with key referral partners and intermediaries, such as EFN, private banks, wealth advisors, family offices and other philanthropy advisors

  • Representing Impatience Earth externally at meetings and events to meet our business development objectives 

• Working closely with colleagues to integrate business development across programmes. This would include:

  • Working with Impatience Earth colleagues who lead our Strategic Communications, Global South and International Partnerships work to guide and support their activities around business development 

  • General support and advice to strengthen all staff members’ business development knowledge and skills 

• Support client delivery. As and when you convert prospects into clients, we may need you to support client leads with delivery. This might include arranging and facilitating expert meetings and strategy sessions.

What we’re looking for

• At least 3 years previous experience of working in major gift fundraising, trust and foundation fundraising, private wealth advisory, or similar that gives you insight and knowledge into the philanthropic landscape, HNWIs, and the networks and ecosystem in which they operate

• Someone who enjoys engaging with philanthropists in-person and at events, and comfortable having interesting but sometimes challenging conversations 

• A proven track record of converting leads into confirmed high value clients (or funders) at the 6- or 7-figure level and managing successful relationships with them

• Strong research skills, including ability to use datasets and access information to find and qualify prospects

• Excellent written and verbal communication skills

• A self starter who is able to think both creatively and strategically about business development; able to work independently but also as part of a dynamic and highly collaborative team

• Confidence engaging with different types of stakeholders, especially high net worth individuals, and the emotional intelligence and social skills to build genuine, trusted relationships

• A good understanding of the role of philanthropy in the context of social, economic and climate injustices 

• Committed to tackling the climate crisis with a good grasp of its causes and solutions - though our team will provide training if you have not worked in a climate-focused role before

• Commitment to anti-oppression and social justice

You’ll have an advantage if you: 

• Have developed or contributed to the development of a successful fundraising or business development strategy 

• Have previously advised philanthropists, family offices, or foundations 

How you’ll know you’re doing a good job

• Impatience Earth is advising new clients that we had not previously engaged with

• You have converted prospects into clients that will contribute to our headline KPIs around funding catalysed and disbursed for impactful climate solutions

• You build and manage a high-quality pipeline of prospects

• You have stewarded trusted relationships with key partners turning them into a source of referrals and leads

• You have collaborated with the client delivery team to ensure a smooth handover from agreeing the terms of the client project to starting the engagement

• You contribute to increasing the team’s knowledge around business development, and understanding our Unique Selling Point 

How To Apply:

Unfortunately, we are not able to sponsor visas, nor are we able to have calls with candidates in advance of application. We are using CharityJob to accept applications, so please apply through the CharityJob portal. The only exception to this is if you would like to submit a video cover letter, in which case please email your full application to yelena @ impatience.earth

We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you. This might include extended time on the assignment or alternative formats for the interview. 

We recommend that you do not use AI for the content of your CV or cover letter. This is based on past recruitment rounds where applications that were written without the use of AI were more likely to go through to the next stage e.g. they were personalised with specific and relevant examples. 

Stage 1: Using CharityJob, please submit your CV and your short answers to the following two questions (no more than 1.5 pages): 

1. What experience do you have working with high-net worth individuals and are there any success stories you’d like to share as a result of their work with them?

2. What perspectives and skills make you a stand out candidate for this specific  role?

Stage 2: Shortlisted candidates will be invited to a short initial video call carried out on Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance. 

Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.

Stage 4: As part of the final interview stage, you’ll be invited to a full interview, and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for the interview.

As part of the interview process, you will meet our Co-CEO Yasmin Ahammad, Senior Manager Raysa Franca and People and Wellbeing Director, Heather Salmon. For more information, see our website impatience.earth.

Screening questions: 

Do you have the right to work in the UK or the EFTA/EU?

Have you worked with High-Net Worth Individuals before?

Have you contributed to a growing pipeline of clients or funders in your past work?

About You:

Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect.

In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances.

You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn’t just important to you — it’s what drives you.

You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others.

If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team.

Main Purpose Of The Job:

We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision—designed for individuals discharged from hospital under the Discharge to Assess model—and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence.

Main Areas of Responsibility:

• To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service.

• To assess risk and suitability of referrals to the service and book new clients in.

• Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

• To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed.

• To work collaboratively with clients to identify and work towards suitable move on.

• To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.

• To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this.

• To make and maintain Housing Benefit claims.

• Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required.

• To represent Homeless Oxfordshire at interagency meetings, as required.

• Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others.

• Maintain positive relationships with all stakeholders.

• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

• To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team.

• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

• Comply with Homeless Oxfordshire’s policies and procedures.

• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Senior Business Operations Manager 

Based: Battersea Park, Wandsworth, Southfields 

Salary: £39,000 - £42,000 per annum

Contract: Full Time Permanent 

Work Arrangement:  Office Based, On-site 

DBS: Basic 

General Overview: 

The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. 

We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment — willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. 

This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. 

   

Role Overview:  

The Operations and Facilities Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. 

This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. 

Main Duties/Responsibilities:   

Team & workforce management 

• Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners.
• Lead Recruitment, onboarding and ongoing training of casual staff 
• Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system
• Ensure effective coordination of rotas and cross-team event activity.

 Venue Operations & Facilities Management 

• Lead the day-to-day operational management of all Events-run venues.
• Ensure venues are compliant, safe, well-presented and fit for purpose.
• Coordinate planned and reactive maintenance with central operations teams.
• Oversee venue equipment procurement and asset management.
• Manage venue contractors and oversea repair works in Event spaces.
• Contribute to twice-yearly Council H&S audits. 

 On-Site Delivery 

• Support the Head of Events and Production Team in delivering Enable-Produced Events 
• Provide hands-on operational leadership during live events.
• Deliver full event management of ad hoc or operationally complex events where required.

 Health & Safety  

• Lead on Health & Safety across Events and Venues operations.
• Own and continuously improve operational H&S frameworks, policies and safe systems of work.
• Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces
• Oversee contractor compliance including RAMS, insurance and method statements.
• Quality assure weekly, monthly and event-specific H&S inspections.
• Contribute to audits, investigations and incident reviews.
• Embed a proactive safety culture across the Events Team.
• Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required.
• Provide assurance reporting to senior management as required.

Financial & Commercial Oversight 

• Manage operational budgets and monitor expenditure.
• Update and reconcile supplier costs and credit card logs.
• Seeking quotes for goods and services in line with Enable’s Procurement Code, and raising purchase orders as required 
• Assist with contractor invoice processing and ensure timely follow-up where required.
• Contribute to budget forecasting and cost control.
• Ensuring all timesheets for casual staff are accurate and processed on time 
• Managing supplier performance against SLA’s, monitoring cost control and value for money 
• Carrying out other duties/ projects as directed by the Head of Events

Skills and Experience: 

• Previous venue management experience
• Previous line management experience 
• Previous project management experience
• Demonstrable experience of writing Standard and Emergency Operating Procedures 
• Competence using a range of office software, including outlook, excel and databases 
• Excellent written skills with a high level of confidence speaking to people on the phone 
• Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines 
• Strong interpersonal skills with the ability to build working relationships 
• Ability to work independently while operating within the wider team structure 
• Confident driver with clean driving licence - required driving in role 
• Able to work flexible hours including weekends, early mornings and late nights 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.