Client database manager jobs

Play a leading role in ending food poverty across the South Cotswolds by growing essential fundraising and community partnerships. This is a chance to shape meaningful change through storytelling, relationship‑building and strategic income generation.

About our Charity

South Cotswolds Foodbank supports people across more than 210 square miles, providing emergency food and compassion while working towards long‑term solutions to the root causes of poverty. We are now seeking a Fundraising & Community Relations Manager to help us build the resources, relationships and community awareness we need to meet rising demand and to drive our mission forward.

Location

This role is based at our Cirencester office, with opportunities for some home working. The post will involve some local travel across the South Cotswolds to meet supporters, partners, and community groups. 

Role and Responsibilities

As a key member of our small, friendly staff team, you will lead the development of fundraising from individuals, businesses, trusts and foundations, and community groups. You will identify new funding opportunities, craft compelling bids, and nurture long‑term partnerships that help sustain our annual running costs and strengthen our future resilience.

You will also take a leading role in shaping how we share our story. Working closely with the Head of Foodbank and colleagues, you will create marketing materials, digital and print content, fundraising campaigns, and communications that bring our mission and our clients’ experiences to life. This includes producing newsletters, fundraising appeals, social media content, and materials for events and outreach activities.

A central part of this role is inspiring and stewarding supporters, whether that’s someone making a one‑off donation, a local business exploring a partnership, or a trust considering a grant application. You’ll design ways to keep supporters engaged, informed and appreciated, ensuring communications reflect our values and priorities and are consistent with our brand and tone.

You will represent the Foodbank at community events across the region, building relationships with schools, churches, associations, local groups and businesses. This outward‑facing work helps raise awareness of the causes of food poverty, increases support, and strengthens our reach into communities who want to take action. You’ll also coordinate volunteers who contribute to these events.

Working closely with colleagues, you’ll help capture stories and case studies from people with lived experience of food poverty (with sensitivity and respect) to illustrate the realities facing local families and to strengthen our fundraising, communications, and advocacy work. You will maintain our CRM system, ensuring accurate donor and engagement data, and produce regular reports for monitoring and oversight.

Person Specification

This is an exciting opportunity for someone who is proactive, organised and able to work independently. You will need excellent communication skills, creativity, strong relationship‑building ability, and a proven track record in fundraising or partnership‑driven roles. You’ll work with purpose and empathy, always championing those affected by hardship.

Working at South Cotswolds Foodbank

We offer a supportive and collaborative environment. Our staff benefits include:

• 25 days annual leave plus bank holidays, pro rata
• Employee Assistance Programme (BHSF) available to you 
• Four weeks full pay + four weeks half pay sickness provision (after probation)
• Pension scheme with 3% employer contribution (auto‑enrolment conditions apply) 

You’ll join a dedicated team of staff and volunteers who are committed to ensuring no one in our community goes hungry, and who believe that alongside emergency support, we must work on root‑cause solutions that make long‑term change possible.

If you want a role that blends strategic fundraising, community connection, and creative communication, and you want your work to make a tangible difference every day, this could be the perfect next step.

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector? If any of those sound like you, then we would love to hear from you! 

Homeless Link have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.

CHAIN – the Combined Homelessness and Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support.  It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in our small team, you will:

• Develop relationships with rough sleeper outreach services,
• Help to run the busy CHAIN Helpdesk service,
• Create bespoke reports and statistics
• Facilitate training sessions
• Participate in the ongoing development and improvement of the system

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

For full details of the role and how to apply use the link to visit our website.

Help elderly and disabled people access vital home support as the first point of contact for our service.
Join a team that is caring, resourceful and committed to doing the right thing every single day.

At We Care Home Improvements (WECHI), we support older, disabled and vulnerable people to live safely and independently in their own homes across Bristol and surrounding areas.

We’re looking for two Customer Service Advisors to join our team:

• One permanent role
• One 12-month fixed-term role (maternity cover)

If you’re tired of the corporate grind and want to use your skills in a role that genuinely matters, this could be the perfect next step.

Why this role matters

You’ll be the first point of contact for people who need support to stay safe at home. Every call and enquiry is a chance to help someone feel heard, understood, and supported.

Our team takes pride in being:

• Caring in how we support people
• Resourceful in finding the right solutions
• Experts in what we do
• And always acting with integrity

What you’ll be doing

• Acting as the first point of contact for client and professional enquiries (phone/email)
• Coordinating bookings for our Handyperson service
• Understanding people’s needs and helping them access the right support
• Managing diaries and keeping communication clear and up to date
• Maintaining accurate records using Microsoft 365 and CRM systems
• Working closely with colleagues and partners to keep services running smoothly

What we’re looking for

• A genuine motivation to help older and disabled people
• A caring and empathetic approach to customer service
• Confidence to think on your feet and find solutions
• Strong communication and organisational skills
• Comfortable using IT systems (Microsoft 365, CRM systems, scheduling tools)
• A team player who values honesty, trust and doing the right thing
• Ability to work from our Bristol office at least 3 days per week

You don’t need charity/not-for profit experience - just the right attitude and a desire to make a difference.

Why join us

• Make a meaningful impact in your community every day
• Be part of a supportive team that lives its values
• A role where your contribution is recognised and appreciated
• Opportunities to learn, grow and build your skills

Benefits include:

• 25 days holiday (rising to 28 with service) + bank holidays
• Pension scheme (up to 7.5% employer contribution)
• Enhanced parental and sickness leave
• Employee Assistance Programme
• Cycle to work scheme

Key details

• Location: Bristol (minimum 3 days in the office)
• Salary: £26,227 (from April 2026)
• Hours: 37.5 per week (Monday–Friday)
• Contract: One x permanent, one x 12-month fixed-term

This isn’t a typical customer service role. You’ll be helping people at moments that really matter - combining compassion, practical problem-solving, and professionalism to make a real difference every day.

If that sounds like you, we’d love to hear from you.

The Quality Assurance Manager plays a vital role in ensuring high standards, consistency and reliability across all Day One services. Working closely with the Heads of Hospital Services and Community Services Development, the post holder leads the design and implementation of a robust organisational quality framework, service standards, auditing tools and monitoring processes. They provide assurance that services are safe, effective and delivered in line with Day One’s values, carrying out regular audits, analysing findings and submitting clear monthly performance reports to the Director of Services.

This role supports both continuous improvement and compliance, maintaining all operational service policies and ensuring safeguarding quality is monitored appropriately, with concerns escalated to senior leads. Through thoughtful analysis, clear reporting and a supportive approach, the Quality Assurance Manager ensures Day One’s services remain consistent, high quality and driven by best practice.

What You Will Bring 

To be a highly organised, outcome focussed self-starter, with excellent communication and project management skills. You will have experience designing quality and auditing frameworks for complex service delivery teams, and writing and development organisational policy that links to service user care. You will be both autonomous and collaborative, working diligently to enhance the work of our services teams in a way that ensures continuous monitoring and improvement of all areas of our support. 

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 6th April 2026 

Interviews:  

First stage virtual: Wednesday 15th April 2026 

Second stage in-person (Leeds): Tuesday 28th April 2026 

For further information, please see the attached recruitment pack.

Willen Hospice is seeking an exceptional Relationship Manager to lead our high‑value philanthropy and business partnership programmes. This is an exciting opportunity to shape strategy, inspire a talented team, and build meaningful partnerships that make a real difference to patients, families, and our community.

What you’ll do:

✅ Grow and lead high‑value income streams
 Develop and deliver ambitious strategies for major donor and business partnerships, driving sustainable growth and long‑term value.

✅ Build and steward strategic relationships
 Engage senior leaders, philanthropists, boards, and corporate partners with confidence, credibility, and gravitas.

✅ Inspire and develop a team
 Provide strong values‑driven leadership, fostering high performance through coaching, development, and clear accountability.

✅ Create innovative partnership and engagement programmes
 Co‑design creative corporate propositions, high‑value donor journeys, and multi‑channel engagement activities.

✅ Use insight, data and intelligence to drive decisions
 Analyse trends, monitor KPIs, manage budgets, and apply insight to shape strategy and spot opportunities.

✅ Champion a supporter‑first culture
 Work collaboratively across Fundraising, Marketing, Supporter Care and wider teams to deliver seamless, meaningful supporter experiences.

We’re looking for someone who is:

· A confident relationship builder, able to communicate with influence, tact, warmth and professionalism at senior levels.

· Experienced in high‑value fundraising or business development, with at least three years’ experience growing accounts or securing significant support.

· Strategic and analytical, able to interpret insight, assess ROI, forecast pipelines and adjust plans based on evidence.

· A motivating and supportive leader, skilled at coaching, developing and inspiring teams.

· Collaborative and creative, with a track record of designing compelling propositions.

· Highly organised, able to plan workloads, manage competing priorities, and deliver against ambitious KPIs.

· Values‑driven, demonstrating integrity, empathy, professionalism and alignment with Willen Hospice’s mission.

With experience with:

· Major donor cultivation, stewardship and proposal development

· Corporate partnerships, employee engagement and sponsorship negotiation

· CRM systems, data analysis and reporting

· Working with senior stakeholders, boards, executives and trustees

· Managing budgets, monitoring KPIs and making evidence‑based decisions

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

✅ A role with purpose – be part of a team delivering outstanding palliative care.

✅ Supportive and caring environment – work with passionate colleagues.

✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.

✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

The ideal candidate

• Holding a caseload of people who are sleeping rough where their substance and/or alcohol use
• Ability to conduct street outreach at sleepsites and known hotspots within the Borough
• To actively promote and work in a way which encourages harm reduction
• To work collaboratively with partner agencies to ensure positive outcomes are achieved, safeguarding is shared and to increase the persons access to support services.
• Increase the total number of people accessing structured treatment & recovery through a bespoke pathway for rough sleepers as well as sustain treatment for these individuals, reduce harm, and support bespoke planned treatment exits or transitions into community-based services (continuity of care).
•  Reducing barriers of accessing Primary Healthcare services, such as GP registration, attending hospital appointments and specialist health services by advocating for and supporting clients.
• Attending and coordinating client related MDT’s and attendance at meetings relating to the rough sleeping community
• You will promote and deliver Naloxone training & distribution to those on your caseload 
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 24 April 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

The Tenovus Macmillan Welfare Benefits Caseworker Role

We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis.

We're recruiting experienced Welfare Benefits Caseworkers across areas in Wales in the Hywel Dda & Cwm Taf University Health Boards for a 3 year Fixed Term contract.

With your expert and specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs.

You'll need to be available to attend an Assessment Centre in Cardiff week commencing 20th April for a 1st June start date

The Tenovus Macmillan Welfare Benefits Caseworker Role Details

Covering the Hywel Dda or the Cwm Taf University Health Board this is an important and meaningful advice role in the cancer community for an experienced Welfare Benefits Caseworker. Managing a fully triaged caseload of welfare benefits clients across your specific area when it comes to cancer you’ll put your existing expert welfare benefits knowledge to good use, so your clients receive their full benefits and entitlements.

Your work is mainly done over the phone but may also be in person or digitally where you’ll be delivering a casework management and advice service for people with a cancer diagnosis and providing all the necessary support.

You’ll receive your referrals through your colleagues delivering the first contact element of the service. These referrals will contain full details of the advice needs ready for you to action the next steps. You’d also be required to independently build professional partner working relationships to support your role across the University Health Board as we grow the service.

What’s key is our service user experience is slick, professional and personable whether that’s with partners or services users.  You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment. 

It’s a rewarding welfare benefits job working with people with a cancer diagnosis. It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.

Whilst we offer flexible home working options, we require your ability to commute across your specific University Health Board (Hywel Dda or Cwm Taf) and to our Cardiff Head Office when necessary with Head Office working welcomed. For example, you’ll need to be flexible to commute to Cardiff with a higher concentration of days during your induction and probation period for training and team interaction on at least a monthly basis or across your University Health Board for partnership working.

The Tenovus Macmillan Welfare Benefits Caseworker Fit

We’re looking for a relationship builder and a team player who is an expert in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a common sense and logical approach. You’re a detailed and analytical thinker who handles sensitive conversations and emotions well and with resilience.

It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.

Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.

Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day to keep focus on what’s important to achieve our shared goals

If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.

The Tenovus Macmillan Welfare Benefits Caseworker Skills

If you're seasoned in this area we’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.

To be great in this role you’re skilled with:

• The expert Welfare Benefits advice knowledge & customer service capabilities -you confidently know and can explain your stuff and help others well taking on feedback
• Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
• A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
• Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
• Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion

At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.

With our commitment to safeguarding the successful candidate’s role is eligible for an enhanced DBS check (Adults)

Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.

Are you an approachable, friendly, people person who feels at ease engaging with people facing homelessness?

Do you have the confidence to hop on the Justlife minibus and participate in outreach to temporary accommodation across Manchester, going out and meeting people where they are? Are you able to adapt to changing situations, think on your feet and problem solve?

Are you passionate about navigating through various systems to get the best outcomes for people who are homeless and living in temporary accommodation?

Are you open to supporting people using a trauma informed approach and reflecting on your practice with colleagues?

If you do want to work for an innovative, collaborative and solution focused organisation that supports homeless adults living in temporary accommodation then please apply! See below for details.

About Us

Why do we exist?

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
• Innovation before institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year
• Access to regular clinical supervision

About the job

About this role:

The role of Specialist Support Worker involves supporting a caseload of clients who are experiencing homelessness and taking part in regular outreach visits to temporary accommodation (TA) across Greater Manchester. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental and physical health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with TA Landlords and Managers ensuring that their residents experience of TA is as positive as possible.

This will include advocacy in registering them for medical services and accompanying them to appointments, assisting them in addressing all aspects of physical and mental health and substance addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and collaborative working with colleagues and a variety of partners, including the Probation Service, local council services and other third sector organisations.

The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and compound needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity.

Making decisions ‘in the moment’ to mitigate risk with clients can place high emotional demands on the job holder. A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse and involvement in the criminal justice system. In a role of this nature, you will experience a range of emotions from joy to grief and as such it requires a high level of resilience and self-awareness to cope with the emotional demands of the role.

The role sits within a highly supportive team with all staff in receipt of regular line management and external clinical supervision; with reflective practice actively encouraged in team meetings.

Key terms and conditions

Job Title: Specialist Support Worker

Hours: 31 hours per week

Contract: Permanent

Normal hrs to be worked: Monday/Wednesday 9am-5pm and Tuesday/Thursday 9am-5.30pm

Location: Justlife Centre, Manchester

Salary: £15.33 p/h (£29,894 per annum pro rata)

Application Process

To apply, please upload an up-to-date CV and a covering letter addressing how you meet the person specification. The person specification details key areas of knowledge, experience, skills and personal attributes required for the role. Please describe in this section, using examples from your experience, how you meet the person specification. Short listing will be based upon how well you demonstrate your ability to meet the person specification in your cover letter.

Use of Artificial Intelligence (AI)

We value authentic applications but recognise that Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.

Deadline for applications is midnight 9th April, but we may close this early if enough suitable applicants are identified.

Provisional interview dates will be the week of 20th April.

Role description

Service Delivery:

Using frontline practical and procedural knowledge of working with people with multiple and compound needs to support them to engage with health care, wellbeing services, benefits and housing services during their housing vulnerability.

This could include, but is not limited to:

• Assisting people in addressing housing, financial, health and wellbeing needs through the support pathway.
• Connecting people with appropriate support services such as substance misuse services, GP, mental health services, advocating on behalf of the client and accompanying them to appointments.
• Supporting the delivery of outreach to TA’s across Greater Manchester on the Justlife minibus. This includes engaging with residents, managers and landlords of TA to build effective working relationships and establish support needs.
• Helping to increase the self-confidence of clients to improve their chances of moving on from their housing vulnerability through one to one key work sessions, group activities and outreach.
• Maintaining regular contact, a listening ear and emotional support during times of crisis.
• Liaising with Landlords and property Managers to identify residents who would like support and to help prevent evictions.
• Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
• Use interpersonal and communication skills to provide support to clients and collaborate with others including colleagues, partner agencies, health care professionals and external agencies through joint working.
• Take duty of care seriously by assessing the client’s social and environmental conditions, identifying and passing on information to and from relevant professionals, ensuring client confidentiality is maintained.
• Use of excellent writing skills to prepare and submit referrals and housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of people.
• Brief and liaise with other members of the team and external agencies regarding clients, enabling them to effectively carry out their roles.
• Ensure accurate and up to date client data and case notes are recorded within our Inform database within the standards set by the organisation.
• Carry out light physical tasks, such as travelling to visit people on outreach, shopping, organising deliveries or lifting office equipment.

Service Development:

• Collaborate with the entire Specialist Support team to ensure support requirements are in place for all registered clients.
• Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
• Provide data, reports and impact studies when requested.
• To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.

Research:

• Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of clients in design and delivery of the service.

Responsible to: Service Manager

Responsible for: N/A

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

Experience:

• Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group).
• Experience of working with drug and alcohol dependent adults and those experiencing poor mental health.
• Experience of working with people in contact with the criminal justice system.

Skills:

• Care, empathy and skilled in dealing with emotionally vulnerable clients.
• Excellent ability to engage with clients in an empowering manner.
• Effective communication; written and oral skills.
• Effective administrative and IT skills.
• Excellent organisational skills.
• Driving licence holder and access to a vehicle (desirable).

Knowledge:

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to feel connected and healthier.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse, homelessness and contact with the criminal justice system.
• An understanding of health and safety and safeguarding policies and procedures that aim to keep staff and clients safe.

Personal Attributes:

• Commitment to equal opportunities in our service delivery.
• High level of self-awareness and the ability to maintain personal wellbeing through periods of pressure and stress.
• Ability to be self-motivated and work well in a team and as a lone worker.

Polka Theatre in Wimbledon seeks a Development & Events Manager to join our successful and welcoming team.

This is the role for you, if you:

· Would like to work for a pioneering national theatre for children.

· Enjoy planning and delivering fundraising events, which leverage immediate and ongoing support for the charity.

· Want to help a charity inspire supporters and build quality relationships with them, by telling the story of our impact.

· Are creative, personable, dynamic and great at communicating.

Polka is seeking a Development and Events Manager to coordinate Polka’s regular giving programmes, manage an established programme of events and oversee a committed portfolio of corporate supporters. As a key member of the Development Team, this is an exciting and rewarding opportunity to help shape Polka's future as a leading children's theatre. 

The Development and Events Manager will help donors feel inspired, appreciated, and compelled to support Polka. You will do this through high-quality communications and events for Polka’s donors, potential donors and corporate partners. The postholder will devise and coordinate a varied annual programme of stewardship and cultivation events and take a proactive role in attracting new supporters.

This is a permanent, full-time role. More details are in the recruitment pack on our website.

This role will suit candidates with fundraising experience, particularly with individual giving and events. We also welcome applications from people with transferable skills who can draw on their experience in other sectors. 

The role is primarily on site at Polka Theatre in Wimbledon, with up to 2 days working from home per week.

Polka's commitment as an equal opportunities employer means we are keen to encourage applications from people from the Global Majority, people across the gender spectrum and people who self-identify as disabled, who are underrepresented in our sector.

Polka is funded by Arts Council England, London, registered charity number 256979.

Age UK Hammersmith and Fulham works to improve the quality of life and enhance the status and influence of older people. From now on, we intend to diversify our income, particularly from unrestricted sources, to sustain and develop our work. The role works closely with the CEO to develop the fundraising strategy and reporting to the Fundraising Subcommittee.

An experienced and talented Fundraising Manager who can develop and execute an effective fundraising strategy to deliver growth across a wide range of existing and new income streams.

You will have the proven ability to research and develop winning fundraising applications, negotiate sponsorship deals and develop and maintain positive relationships with donors. A natural multi-tasker, you will have the flexibility to manage a varied workload, juggling responsibility for meeting bid deadlines, ensuring delivery of fundraising events, reporting to funders and managing key corporate accounts. With attention to detail and excellent written and verbal presentation, you will also have the negotiation and project management skills to co-ordinate the production of complex bids and budgets.

Fundraising Leadership Structure
Overall leadership, accountability, and ownership of fundraising strategy and outcomes sit with the Chief Executive. The Fundraising Manager provides strategic, operational, and relationship‑driven support within this CEO‑led framework, ensuring delivery of high‑quality fundraising activity, insight, and stewardship.

Help lead the response to rough sleeping in South West London. Join SPEAR as our Rough Sleeping Outreach and Assessment Manager and make a real difference to the lives of people experiencing homelessness.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people sleeping rough to move into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead our Rough Sleeping Outreach and Assessment Service across the London Boroughs of Richmond and Wandsworth. You will manage a dedicated team delivering street outreach and operating from the Assessment Centre in Clapham Junction, ensuring people experiencing rough sleeping receive timely, trauma-informed support and pathways into accommodation.

This is a hands-on leadership role where you will oversee service delivery, manage staff and rotas, build strong partnerships with local authorities and support services, and ensure high-quality safeguarding and case management.

If you are passionate about tackling homelessness and leading frontline services that make a real difference, we would love to hear from you.

Why join us

At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support, so you can thrive while helping others do the same.

Your Benefits

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Location:  Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £46,750 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 31 March 2026 at 10.00am 

Interview date: Monday 13 April in person with a possible second stage in person on Friday 17 April. 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Senior Corporate Partnerships Manager to help us build on this momentum.

Do you have a passion for building and driving mutually beneficial partnerships that can help drive forward breakthroughs in type 1 diabetes? The Senior Corporate Partnerships Manager role presents an opportunity to play a critical role in income and impact for our work here at Breakthrough T1D.You will oversee strategic partnerships with key industry partners who share our passion for a world without T1D.We’re looking for a confident relationship builder with experience and a touch of creative flair to build on our highly valued strong and long-established partnerships.We want to take these partnerships to another level in the years ahead and build further partnerships to accelerate progress for our mission.This role is a key member of the Fundraising & Engagement division and engages with senior colleagues across the organisation, within our international Breakthrough T1D community and also key partners.It’s an exciting time at Breakthrough T1D with a new and ambitious strategy and if you’d like to help make the next chapter a reality, we would love to hear from you. 

Experience required 

You’ll have previous experience of: 

• Extensive experience of either working in corporate fundraising, preferably in a new business environment, or working in a commercial marketing/sales position in a client facing role, preferably with knowledge of the medtech and pharmaceutical industries. 

• Experience of researching, prioritising and developing new strategic business partnership opportunities.

• Experience of achieving and exceeding new business income targets including developing individual corporate partnerships to the value of £100k+. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Registration manager

We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience.

Position: Registration manager

Hours: Full-time (9am-5pm Monday to Friday)

Location: London / Hybrid and flexible working (once a month in London office)

Salary: £47,608 per annum

Closing date: 30 March 2026

Provisional interview dates: 2 April (online) and 9 April (F2F, London)

About the role

The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience.

You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. 

About you

Role specific criteria:

• Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting.
• Experience managing or supervising an operational team, including workload planning and performance oversight.
• Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable).
• Excellent organisational skills, able to manage multiple processes and deadlines.
• Ability to interpret operational data and produce clear performance reports.
• Experience maintaining accurate member or registrant records, including renewals or revalidation processes.
• Ability to work 9:00–17:00, Monday to Friday.

Desirable criteria:

• Experience within a professional membership, accreditation or regulatory environment.
• Experience improving digital processes or streamlining operational workflows.
• Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions).
• Experience preparing operational insights or reports for senior stakeholders.

You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

About the organisation

As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public.

Benefits

• 25 days annual leave, plus 8 bank holidays
• extra leave during  December office closure
• generous pension scheme with 8% employer contribution and salary sacrifice option
• occupational sick pay and enhanced maternity leave
• flexible working hours and hybrid working arrangements
• ongoing learning and development opportunities
• employee assistant programme with access to confidential counselling and mental health support
• flu vaccination and eyecare vouchers
• interest-free season ticket loans
• cycle to work scheme. 

Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are looking for an experienced and creative communications generalist who enjoys working across a wide range of activities and can bring our mission to life through powerful storytelling and effective communications.

In this role, you will ensure that the charity’s mission, values and key messages are reflected clearly and consistently across all communications. You will be confident working with the press and welcoming high-profile visitors, helping to raise the profile of our work and the people we support.

As a small charity, we value creativity and initiative. You will enjoy finding innovative ways to maximise impact, using a mix of media, digital channels and partnerships to share our story and reach new audiences.

Working closely with colleagues across the organisation – including the people who use our services – you will help ensure our communications are authentic, inclusive and grounded in real experiences.

You will also collaborate closely with colleagues in the Fundraising team to develop and deliver a series of innovative fundraising and awareness-raising campaigns, helping to engage supporters, grow income and increase understanding of our work.

Our strategy focuses on developing services in new ways, involving clients in every aspect of our work and strengthening collaboration across the sector. The Communications Manager will play a key role in helping the organisation communicate more effectively, building communications confidence across the team, and supporting the growth of our fundraising activity.

This role is a 12 month FTC.

Salary: £44,181 - £50,461 (scale points 29 – 35)
Closing Date: Sunday 19th April
Interview Date: Tuesday 28th April

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer