Client database manager jobs

Background and summary of the job

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. We strive to offer a high-quality and affordable Psychotherapy and Counselling service to the community and to offer our trainees an experience underpinned by our values.

The Minster Centre Psychotherapy & Counselling Service Administrator will work with the Clinical Services Manager and one other Administrator to ensure the smooth running of the service and support in its continuing development.

Role purpose

Enquiries

• Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists and placement providers, etc.
• Emailing Assessment Application Forms, assessing suitability of enquirer for service – asking for additional help when required from the Clinical Services Manager.

Administration

• Providing strong administrative support to the Clinical Services Manager.
• Providing regular detailed data information to the Clinical Services Manager, including reports from Access Database and future Charitylog data systems about functionality of service.
• Inputting and updating student data spreadsheets and client spreadsheets relating to client session fees, providing reports and liaising with students, finance team and clients to ensure all session fees are up to date and reporting on any missed payments weekly.
• Administer MCPCS processes and procedures for instance by designing forms and records formats, ensuring they are available to students, supervisors and clients. Ensuring the service has paperwork available to operate effectively: Assessment packs; Allocation packs; student forms.
• Inputting data from paper records and managing electronic records. Keeping data management up to date and archiving files as and when appropriate.
• Assisting Clinical Services Manager and other senior leadership in overseeing MCPCS, with additional tasks as and when requested.

A full job description and person specification is available at the bottom of this page.

Terms and conditions

Salary: £14,045 pro rata (17.5 hours) - £28,090 FTE (35 hours)

Hours: 17.5 hours per week. Candidates must be available to work on Thursdays.

Location: Hybrid working (onsite and home). The applicant must be available to work from the Minster Centre office (Queen’s Park, NW6) at least one day a week which must include Thursdays.

Contract: 12-month fixed term contract

Holidays: 33 days (including bank holidays) pro rata

Reports to: Clinical Services Manager

How to apply

Please apply by sending your CV, a covering email and the monitoring forms available on our website by 12pm on Monday 14th July 2025 by email to Afua Pierre, HR & Governance Manager. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible. For further information please contact Michelle Campbell, Clinical Services Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBT+ community, care leavers, people with disabilities and those from other minorities.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.

We have an exciting opportunity for experienced and skilled advocates to join the staff of a unique social enterprise. The core function of this role is to provide specialist advocacy to individuals who are navigating the NHS continuing healthcare assessment and complaints processes. With a long history in delivering skilled advocacy and training in NHS continuing healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator and skilled advocate with a minimum of 2 years’ experience working within the field of NHS continuing healthcare or a similar role with a transferrable knowledgebase. A health, social care, advocacy or legal qualification is desirable but not essential. A proven ability to analyse complex matters, provide a clear and coherent rationale and deliver robust advocacy by presenting a persuasive, fact-based argument is essential.

The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances. You will be able to establish a good rapport with clients in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a highly-skilled and dynamic team and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

This role is primarily home-based with opportunities nationally. Ability to travel long distances to attend client meetings across England is essential.

MAIN DUTIES:

1. To provide advocacy and active case support in person or remotely to clients in England and Wales, throughout the NHS continuing healthcare assessment process.

   Please note: some assessments will be completed virtually via videoconference whereas others are completed in-person. Applicants will need to be comfortable with both working from home and also regular long-distance travel to assessment meetings across England and Wales (including overnight stays where necessary), often with only two or three days’ notice.

2. To analytically examine all relevant care records and assessments in preparation for continuing healthcare assessments and reviews, to prepare clients for their assessment and provide robust advocacy at assessment meetings based upon a sound understanding of the facts, and referencing evidence compiled from such records.
3. To provide advocacy and casework to clients who wish to make a formal complaint through the NHS complaints procedure about a continuing healthcare-related matter from a sound understanding of the facts, having prepared key arguments by researching relevant records.
4. To support the casework team from time to time in the preparation of submissions which will be presented to relevant Integrated Care Boards and NHS England panels.
5. To provide specialist information and advice to our clients tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law. 
6. To keep informed of issues, policies, guidance and legislation affecting clients ensuring that the information provided is relevant, current, complete and accurate.
7. To respond to new referrals by making prompt initial contact with the client within the timescales specified by company policies.
8. Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams with the aim of resolving client issues at the earliest possible opportunity so as to provide an efficient and cost-effective service, and to minimise stress for the client.
9. To develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare in order to influence best practice.
10. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
11. To keep relevant and sufficiently detailed case records at each stage and as the case progresses; ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies.  This applies to case files, database entries, authority forms, client correspondence, use of the project management system, filing and archiving.
12. To minimise business costs and maximise income for the company by meeting chargeable time targets, working efficiently, charging clients appropriately and in a timely manner.

13. To uphold the principles of paralegal casework as specified by the Institute of Paralegals, providing a good standard of client care by working with skill and competence thereby ensuring clients are able to place their trust in you.

14. To uphold organisational values, promoting Beacon’s social goals through each area of your work.

15. To manage your own caseload and work independently within the boundaries of Beacon policies and procedures.

16. To undergo a minimum of 12 hours of professional development each year.  To foster an atmosphere of continuous learning and development.

17. Attend line management, supervision and team meetings as appropriate, and to play a full part in the development and success of Beacon.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

Day Care Officer – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a Day Care Officer to cover  20 hours a week in shifts (4 x 5 hours) across our two Day Care Centres. 

There is a need to be flexible to be able to cover all days Monday to Friday and days are subject to change based on the rota. 

We are also looking to recruit a Day Care Officer on a 25 hour week for maternity cover on a fixed term contract starting on the 1st September 2025 for 39 weeks. 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidates will: 

• Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users 

• Act as a key worker for individual clients

• Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests. 

Salary: Starting at SCP 4 £25,209.19 pa incl. London Weighting for 35 hpw - pro rata for part time which is £14,405.25 for 20 hours per week and £18,006.56 pa for a 25 hour week) 

(Staff work across both centres so need to be able to travel to Kings Cross and Hampstead.  Shifts range in times across the day and you must be able to work all the various shifts) 

Contract Type: Permanent 

Closing date: Monday 21st July 2025 - 5pm 

Interview date: TBC 

To Apply and for more information please click on the link below: 

Job Openings 

Please state on your application which role/s you are interested in. 

As part of the application process you will be asked to submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

Full-time, 35 hours per week, part-time will be considered (minimum of 28 hours)

Woman’s Trust is the leading independent charity providing free and confidential mental healthcare to domestic abuse survivors throughout London and the South-East. As we approach our 30th anniversary, we are committed to ensuring every woman and child affected by domestic abuse has the mental health support they need to recover from the trauma of the abuse. Our work is vital in preventing further harm and breaking the cycle of intergenerational trauma.

This role is vital in ensuring that the public and key stakeholders understand the impact of our work; that we can generate more support and funding for what we do, helping more women as a result; and that we can influence the public and policy-makers to ensure even more survivors of domestic abuse have access to specialist mental health support.

You will be responsible for planning and delivering effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels.

We are looking for someone with a strong news sense and experience in Press and Public Relations. You will have a demonstrable background of proactively getting organisations involved in the public conversations that matter – while reflecting the confidential nature and sensitivities around domestic abuse and mental health. We aim to proactively generate more awareness of our work and its impact, including our unique position in the women’s and mental health sectors.

The role will be responsible for proactive and reactive media relations; effective engagement on social media; developing engaging content for our website; drafting copy for and producing marketing materials, including our e-newsletter. A highly autonomous role, you will work closely with our Chief Executive, fundraising, counselling, and research teams. You will also be engaging regularly with the Board of trustees, supporting our Chief Executive in our work and mission.

Our ideal candidate would also have experience of working on press and awareness campaigns; and the ability to create content on social media in line with branding guidelines. Experience in developing communications strategies and reporting on Key Performance Indicators would be preferred.

Closing date: Midnight on Sunday, 13th July 2025.

Interviews will be held week commencing 14th July 2025.

Only successful applicants will be notified. Therefore, if you have not heard from us within 2 weeks of the closing date your application has not been successful.

This post is open to female applicants only – the Equality Act 2010 pursuant to Schedule 9, Part 1 applies. We encourage those from diverse communities and backgrounds to apply.

Background to Role

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise, and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions.  They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

About the Role

We are looking for an experienced and enthusiastic Manager to lead our Healthier Lifestyle team which includes a team of 3 part-time Project Officers, one Dementia Support Officer, Dementia Project officer and a great team of volunteers. Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well”

An important element of this role will be looking for opportunities to develop existing services and to introduce new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

• Oversee effective data recording for monitoring and reporting.
• Monitor outcomes and impact and prepare reports on the projects progress for Commissioners, Funders and AUKC Trustee Board
• Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
• Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
• Attend leadership team meetings, staff meetings and joint working parties and project groups as appropriate.
• Implement Age UK Croydon's Equality and Diversity Policy and ensure that equality and diversity principles are incorporated into the planning, delivery and monitoring of services.
• This list is not exhaustive. 

Closing date for applications: 9am, Tuesday, 15th July 2025

Interview Dates: Wednesday, 23rd July 202

Raven Housing Trust are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Raven is here to make a difference, working as a team to build homes and change lives. Raven is also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

The overall purpose of this Financial Controller role is to prepare the statutory accounts for the Raven Group, alongside maintaining the general ledger, purchasing systems and interfaces to other operational systems, as well as leading the team responsible for managing Raven’s finance transactions, treasury, cash management and fixed assets.

The Role:

• Leading and co-ordinating delivery of the financial statements for the group including leading on the annual external audit
• Managing and developing the Financial Control Team consisting of five direct reports and a wider team of ten in total
• Management of the general ledger, including all financial transactions and fixed asset accounting
• Responsible for the financial control framework and for day to day treasury management
• Oversight of all VAT, corporation tax and the general tax strategy for the group
• Responsible for managing the annual rent setting process
• Reporting into the Assistant Director of Finance you will work with other Managers in the Finance and Procurement Teams to ensure best practice is maintained throughout the finance team.

The Organisation:

Raven Housing Trust is a social housing provider based in Redhill, Surrey. They own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of their customers rent their homes from them, although they also support customers who either own the lease to their homes or have purchased their homes on a part-rent/part-buy basis. You’ll be joining a highly committed team known for its collaborative culture, supported by a driven and supportive Line Manager.

Person Specification – Essential:

• Professional qualification (CCAB or equivalent)
• Proven track record of leading financial management in charitable, public sector, or similarly regulated environments, with a strong focus on compliance, transparency, and accountability.
• Good working knowledge of financial control frameworks, accounting and purchasing systems
• Skilled communicator, with the ability to influence and engage with a wide range of audience
• Proven experience leading on developing or implementing accounting and purchasing systems

This role will be based at Raven's head office in Redhill, Surrey and will require a minimum of two days per week in the office, The closing date is 3^rd August with interviews taking place the week commencing 11^th August (virtual first stage) and final face to face interviews scheduled for 20^th and 21^st August.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

We have an exciting opportunity for experienced and skilled caseworkers to join the staff of a unique social enterprise. The core function of this role is to provide comprehensive casework, advice and advocacy which assists and supports clients throughout the NHS continuing healthcare assessment, appeal and care planning process. With a long history in delivering skilled casework and training in NHS continuing healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator and skilled caseworker with a minimum of 2 years’ experience working within the field of NHS continuing healthcare or a similar role with a transferrable skills. A health, social care, advocacy or legal qualification is desirable but not essential. Proven experience of the ability to understand, digest and disseminate complex information, and to prepare well-reasoned reports is essential.

The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances. You will be able to establish a good rapport with clients in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a highly-skilled and dynamic team and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

This role is primarily home-based with opportunities nationally. Ability to periodially travel long distances to attend client meetings across England from time to time is essential.

MAIN DUTIES:

1. To provide an independent and comprehensive casework, advisory and advocacy service to private and NHS-referred clients (typically health and social care service users or their representatives) in England and Wales throughout the entire NHS Continuing Healthcare assessment, appeal and care planning process from initial assessment stage through to complaints to the Ombudsman.
2. To provide specialist information and advice to our clients tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law. 
3. Provide advocacy and active case support remotely and in person to clients in England and Wales, and their representatives throughout the appeal and complaint processes, and occassionally assessments. This will include periodic travel to assessments and appeal meetings across England and Wales (including overnight stays where necessary), as well as attending virtual meetings via videoconference.Please note: most meetings are now completed virtually via videoconference, however a small number of in-person meetings are still taking place. Applicants will need to be comfortable working from home for long periods as well as with periodic long-distance travel.
4. To keep informed of issues, policies, guidance and legislation affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To analytically examine all relevant health and social care records and assessments, and to prepare detailed advisory letters and appeal statements based upon a sound understanding of the facts, and referencing evidence compiled from such records.
6. To assist clients in the preparation of submissions which will be presented on their behalf to relevant Integrated Care Boards and NHS England review and/or appeal panels.
7. To respond to new referrals by making prompt initial contact with the client within the timescales specified by company policies. To keep clients informed of progress at regular intervals.
8. Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams with the aim of resolving client issues at the earliest possible opportunity so as to provide an efficient and cost-effective service, and to minimise stress for the client.
9. To develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare in order to influence best practice.
10. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
11. To keep relevant and sufficiently detailed case records at each stage and as the case progresses; ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies.  This applies to case files, database entries, authority forms, client correspondence, use of the project management system, filing and archiving.
12. To minimise business costs and maximise income for the company by meeting chargeable time targets, working efficiently, charging clients appropriately and in a timely manner.
13. To uphold the principles of paralegal casework as specified by the Institute of Paralegals, providing a good standard of client care by working with skill and competence thereby ensuring clients are able to place their trust in you.
14. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
15. To manage your own caseload and work independently within the boundaries of Beacon policies and procedures.
16. To undergo a minimum of 12 hours of professional development each year.  To foster an atmosphere of continuous learning and development.
17. Attend line management, supervision and team meetings as appropriate, and to play a full part in the development and success of Beacon.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

Day Care Officer – Day Care Centres 

Age UK Camden Day Care Centres are looking to recruit a Day Care Officer to cover  20 hours a week in shifts (4 x 5 hours) across our two Day Care Centres. 

There is a need to be flexible to be able to cover all days Monday to Friday and days are subject to change based on the rota. 

We are also looking to recruit a Day Care Officer on a 25 hour week for maternity cover on a fixed term contract starting on the 1st September 2025 for 39 weeks. 

Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events. We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs. 

The successful candidates will: 

• Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users 

• Act as a key worker for individual clients

• Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests. 

Salary: Starting at SCP 4 £25,209.19 pa incl. London Weighting for 35 hpw - pro rata for part time which is £14,405.25 for 20 hours per week and £18,006.56 pa for a 25 hour week) 

(Staff work across both centres so need to be able to travel to Kings Cross and Hampstead.  Shifts range in times across the day and you must be able to work all the various shifts) 

Contract Type: Permanent 

Closing date: Monday 21st July 2025 - 5pm 

Interview date: TBC 

To Apply and for more information please click on the link below: 

Job Openings 

Please state on your application which role/s you are interested in. 

As part of the application process you will be asked to submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.    

The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff.  It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.   

Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond   

 An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.    

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.  

Note all of the above days per annum stated are pro rata’d for part time employees.  

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.   

Deadline for applications – Rolling recruitment 

Interviews  - TBC 

Start date – TBC 

BACKGROUND

Ashiana is a ‘by and for’ women's led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by VAWG.

OUR SERVICES

Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.

Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.

We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.

PRIMARY TASK

The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.

The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of  minoritised communities in all aspects of their duties and responsibilities.

Please see the attached the full job description

Job Title: Employment Specialist

Location: Eastbourne

Salary: £24,286 - £29,732 per annum (depending on experience)

Hours: Full-time (37 hours per week) OR Part-time (4 days per week maximum)

Contract: Permanent

Report to: Area Manager

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

Ø  Ethical – We work with professionalism, honesty and integrity.

Ø  Passionate – We reach out enthusiastically to all who need out support.

Ø  Innovative – We inspire, enhance and improve.

Ø  Collaborative – We engage, support and share with others.

You can click here to learn more about us.

The Team

The Targeted Support Team deliver a wide variety of programmes to empower young people and adults to improve their confidence and skills and then progress into training and employment. Leading group sessions and individualised mentoring, the team deliver with passion and expertise to individuals from a range of backgrounds, offering person-centred guidance and support.

The Role

This is an exciting time to join CXK as we are looking to extend our work in Supported Employment. These roles will support a small caseload of individuals with a range of needs who are looking to move into work, enabling them to find the right opportunities and sustain the roles through in-work support. The coaches will also need to be skilled in working with employers to support them to make their roles accessible and sustainable. Growing and maintaining a strong employer base will be a central part of these exciting new roles.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· An understanding of the employment needs, and challenges faced by people who experience labour market exclusion

· Experience of working with individuals on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

Essential Criteria

· Full UK drivers’ licence and use of own vehicle

· Maths and English GCSE grade C or above (or equivalent)

· Experience working in employment services supporting people to obtain or keep work

· Proven experience of meeting and exceeding outcomes and targets

· An understanding of the employment needs, and challenges faced by people who experience labour market exclusion

· Experience of working with someone on a one-to-one basis

· Experience of providing supported employment services

Please click here to view the job description and person specification.

Employee Experience

A career with CXK is rewarding work, enabling you to fulfil your potential. This fulfilling and exciting role provides the opportunity to develop and grow meaningful relationships with a range of services and employers in East Sussex. You will build upon the specialised skills and knowledge relating to Supported Employment and be a positive influence on the lives of people entering work.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Tuesday 15th July 2025

Application review date: Thursday 16th July 2025

Interview dates: From Monday 28th July 2025

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team.

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

We are looking for someone to take an active lead in setting up the new Shed and working with our wider staff team and volunteers. You will be able to promote the project to encourage participation by giving talks, arranging taster sessions and using social media. You will also arrange short courses and training sessions and ensure new participants are briefed on health and safety. You will have good interpersonal skills and enjoy working a part of a team.

The Role:

This is an exciting opportunity for an experienced Specialist Trainer: Domestic Abuse, Gender-Based Violence, and Trauma Informed Working to deliver training to a variety of different audiences. You will be delivering training on an ad-hoc basis, in a range of settings including corporate clients, public sector workers, and other charities.

We are seeking trainers with both frontline and training experience, who can deliver this type of content in compassionate, articulate and accessible ways both in person and online. Rise for Change is dedicated to creating learning spaces that are safe for all folks, in content and delivery style. 

Rise for Change is the training arm of Hope After Harm and currently provides domestic abuse, sexual harassment, and trauma-informed working training programmes for non-specialist professionals, however, we are aiming to expand our training offer to cover other areas of gender-based violence. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional, and trauma informed training on gender-based violence for professionals in all sectors. We actively promote self-reflection, critical thinking and survivor voice to affect sustainable, inclusive change for survivors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to survivors both within the workplace and in the wider scope of their lives.

Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities.  We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

This is what a Specialist Trainer will do:

• Deliver specialist training about domestic abuse, gender-based violence and trauma informed working to a range of clients, primarily online with some face-to-face sessions.
• Ensure that the way they work is aligned with the values of our team.
• Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients, ensuring the service is accessible to all.
• Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
• Treat all participants with respect and care, positively representing Rise for Change and Hope After Harm in every interaction.
• Encourage feedback from participants for each session delivered to support with the continued development of Rise for Change training programmes.
• Undertake any training and continued professional development required for the role.
• Uphold GDPR and confidentiality of any data and content whilst in this role.
• Complete any necessary admin, as required as part of the session delivery.

This is what you will bring as a Specialist Trainer:

• A strong knowledge of domestic abuse and other forms of gender-based violence, it’s impacts and working from a trauma-informed perspective.
• Experience as a highly skilled trainer, with the ability to engage people through both in person and remote delivery.
• Preferably, frontline experience of supporting survivors of gender-based violence.
• Understanding of supporting survivors in various settings (e.g. the workforce, as a manager, as a professional with a safeguarding role).
• An empathetic, caring approach to training- to you, learning is not just about providing information but ensuring a holistic approach to the learning environment.
• Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
• Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
• Knowledge of adult learning techniques and safeguarding procedures.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Places the survivor at the centre of all that you do.

For this role you will need:

• To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
• To be able to deal with all information on a confidential basis and understand data protection requirements.
• To have Citizenship of the UK or have entitlement to work in the UK
• Sign a declaration that you are self-employed and responsible for all your tax and other liabilities. 

You will be provided with training in delivery of Rise for Change’s existing and future programmes.

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities, and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability.  We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly annual and ad hoc reports
• Carry out annual customer service surveys.
• Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

 Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
  • Project Officers
  • Discharge and Settle Workers
  • Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required