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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.
Job Purpose:
The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.
You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.
The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.
Main Duties and Responsibilities
Client Engagement and Triage
· Act as the first point of contact for all referrals into the Crisis & Resilience Service.
· Contact new referrals promptly, normally within one working day wherever possible.
· Build positive, trusting relationships from the first interaction.
· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.
· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.
· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.
· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.
· Agree preferred communication methods with each client and tailor support accordingly.
Crisis Intervention
Provide immediate practical support to help stabilise clients experiencing financial hardship by:
· Maximising household income through welfare benefits advice and applications.
· Supporting Crisis Fund applications where appropriate.
· Completing benefit entitlement calculations.
· Assisting clients to gather supporting evidence.
· Developing emergency budgets.
· Identifying priority debts.
· Negotiating with priority creditors where appropriate.
· Supporting Breathing Space applications.
· Protecting essential services including fuel and housing.
· Arranging emergency support including food, fuel and other crisis assistance where available.
Aim to stabilise urgent situations within three working days wherever possible.
Welfare Benefits Advice
· Provide high-quality welfare benefits information and advice.
· Complete benefit entitlement checks.
· Support new claims and changes of circumstances.
· Assist clients with mandatory reconsiderations and appeals where appropriate.
· Identify opportunities to maximise household income.
· Keep knowledge of welfare benefits legislation up to date.
Client Journey and Case Coordination
· Allocate clients to the most appropriate adviser based on complexity and need.
· Maintain oversight of client journeys.
· Ensure no client disengages or is lost within the system.
· Maintain regular contact with clients awaiting specialist advice.
· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.
· Make warm referrals to partner organisations with client consent.
· Support seamless transitions between crisis intervention and longer-term casework.
Outreach and Accessibility
· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.
· Remove barriers preventing individuals from accessing advice.
· Adapt communication styles to meet individual needs.
· Promote financial education opportunities and encourage participation where appropriate.
Partnership Working
· Develop positive working relationships with partner organisations.
· Liaise with statutory agencies including housing, adult social care, DWP and health services.
· Attend multi-agency meetings where appropriate.
· Promote the "No Wrong Door" approach to service delivery.
Systems, Recording and Compliance
· Maintain accurate and timely case records using AdvicePro.
· Complete all monitoring requirements.
· Record outcomes, interventions and client progress.
· Maintain GDPR compliance.
· Use digital systems including client portals, Open Banking and automated workflows where appropriate.
· Ensure safeguarding concerns are recorded and escalated immediately.
Continuous Improvement
· Participate in supervision and reflective practice.
· Contribute ideas for improving systems and processes.
· Support service evaluation through client feedback and case studies.
· Keep professional knowledge up to date through continuous professional development.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for someone who is passionate about making a real difference to people's lives and who understands the power of evidence, insight and learning to improve services and demonstrate impact. You will be confident working with data, able to analyse and interpret statistical information, identify trends and patterns, and turn complex information into clear, meaningful insights for a range of audiences.
You will be curious about what works, what could work better and, most importantly, the difference our services make to the people and communities we support. You will be equally comfortable working with numbers and listening to people's experiences, recognising that understanding impact requires both robust quantitative data and meaningful qualitative evidence.
A key part of the role will involve meeting directly with clients across Navigate's projects and services to hear about their experiences and understand the difference that support has made to their lives. You will be able to build rapport with people from a wide range of backgrounds and circumstances, ask thoughtful and sensitive questions, and ensure that clients' voices and experiences are represented respectfully and authentically in our evaluation, funder reporting, fundraising and annual Impact Report.
You will be highly organised and able to take responsibility for monthly, quarterly and annual funder reporting deadlines across all Navigate projects, bringing together information from different services and sources to produce accurate, engaging and evidence-based reports. You will have strong analytical and written communication skills, with the ability to combine statistical information, outcomes, client feedback and real-life experiences to tell a compelling and credible story about our impact.
You do not necessarily need to come from a money advice background. We are looking for someone with strong analytical skills, excellent attention to detail and a genuine commitment to using data and evidence to make a difference. You may have experience in monitoring and evaluation, impact measurement, data analysis, research, performance, reporting or a related area.
You will be compassionate, curious, organised and solution-focused, with excellent communication skills and a collaborative approach. You will be committed to continuous improvement and excited by the opportunity to help Navigate better understand, strengthen and communicate the difference our work makes.
Working at Navigate: At Navigate, we know that our people are our greatest strength. We invest in training, supervision, wellbeing and professional development, creating an environment where people feel supported to do their best work. We encourage innovation, embrace new technology where it improves services, and are always looking for better ways to support both our clients and our team.
Working at Navigate is genuinely rewarding. You'll become part of a friendly, supportive team that believes everyone deserves the opportunity to recover from financial hardship and build a more secure future.
In this role, you will have the opportunity to see the difference our work makes across individuals, families and communities and play a central part in helping us understand that impact, learn from it and communicate it to funders, partners and the wider community.
Job Purpose: To lead on monitoring, evaluation, performance, and impact reporting across Navigate’s services, ensuring we can clearly evidence the difference our work makes to individuals and communities. The postholder will develop and manage robust evaluation processes, analyse quantitative and qualitative data, and produce meaningful insights that demonstrate outcomes, inform service improvement, and meet funder requirements.
The postholder will take responsibility for all funder reporting on a monthly, quarterly, and annual basis, ensuring reports are accurate, timely, evidence-based, and responsive to individual funder requirements. They will also lead the development and production of Navigate’s annual Impact Report, bringing together statistical analysis, service performance data, client outcomes, case studies, and qualitative evidence to communicate the reach and impact of our work.
A key part of the role will involve meeting directly with clients to understand and capture their experiences of Navigate’s services. These first-hand insights will provide rich qualitative evidence for funder reports, impact reporting, service evaluation, and organisational learning, alongside the analysis and interpretation of statistical and performance information.
This role is central to ensuring Navigate’s services are evidence-led, high quality, accountable, and responsive to client need, and that the organisation can communicate its impact clearly and credibly to funders, partners, stakeholders, and the wider community.
Key Responsibilities
Impact & Evaluation
· Develop and implement a robust evaluation framework to evidence service impact
· Manage pre- and post-advice client surveys to measure changes in:
o financial confidence
o stress levels
o knowledge
o financial stability
· Coordinate and analyse follow-up surveys (e.g. 6 months post-intervention) to evidence sustained outcomes and behaviour change
· Collect and develop case studies and client journeys to demonstrate real-life impact
Performance Monitoring
· Monitor service performance using the organisation’s case management system (e.g. AdvicePro)
· Ensure accurate, consistent data capture across services
· Track KPIs, outputs, and outcomes against contractual and organisational targets
· Identify trends, risks, and areas for improvement
Reporting & Insight
· Produce high-quality reports for funders, senior management, and trustees
· Translate data into clear, meaningful insights and impact narratives
· Support bid writing and funding applications with evidence of impact
· Create annual reports and external communications
Quality & Data Management
· Ensure data integrity, accuracy, and compliance with GDPR and data protection standards
· Support staff to improve data recording and understanding of outcomes
· Work with teams to embed a culture of evidence-based practice
Service Development
· Use data and feedback to inform service design and continuous improvement
· Work collaboratively with operational teams and partners to strengthen delivery
· Support the development of new tools, processes, and systems to enhance impact measurement
Partnership & Collaboration
· Work with partner organisations to align monitoring and reporting approaches
· Support consistent data collection and reporting across partnership delivery
Person Specification
Experience
· Experience in monitoring, evaluation, and/or performance management
· Experience analysing data and producing reports
· Experience working in a service delivery environment (e.g. advice, health, or community services)
· Experience working with outcomes frameworks or impact measurement
Knowledge & Skills
· Strong analytical and data interpretation skills
· Ability to present complex information in a clear and accessible way
· Understanding of impact measurement approaches (e.g. surveys, case studies, outcomes tracking)
· Strong IT skills, including Excel and/or case management systems
· Knowledge of GDPR and data protection principles
· Excellent organisational and attention-to-detail skills
· Strong communication and stakeholder engagement skills
Qualifications
· Relevant qualification (e.g. data analysis, social research, evaluation) or equivalent experience
· Commitment to ongoing professional development
Personal Attributes
· Passion for demonstrating impact and improving services
· Curious, analytical, and solution-focused
· Collaborative and able to work across teams and partnerships
· High level of integrity and professionalism
· Commitment to equality, diversity, and inclusion
Desirable
· Experience in the charity or advice sector
· Experience using systems such as AdvicePro
· Experience supporting funding bids or reporting to funders
· Understanding of financial wellbeing, money advice, or social inclusion services
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience.
This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach.
The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.
The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.
Key Responsibilities
Leadership and Service Management
- Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
- Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
- Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
- Provide guidance and support on complex casework, safeguarding concerns and risk management.
- Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.
Specialist Casework
- Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
- Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
- Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
- Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
- Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate.
Quality Assurance and Compliance
- Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
- Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
- Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
- Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
- Support preparation for contract monitoring, audits and quality inspections.
Partnership Working
- Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
- Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Build strong relationships with local agencies to improve referral pathways and client outcomes.
- Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
- Support collaborative problem-solving and contribute to the ongoing development of the partnership.
Service Delivery and Performance
- Ensure timely allocation of referrals according to client need, complexity and risk.
- Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
- Monitor performance against contractual targets, quality standards and key performance indicators.
- Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
- Identify emerging trends, unmet need and opportunities to improve service delivery.
Outreach, Innovation and Continuous Improvement
- Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
- Support the implementation of new systems, digital technologies and service improvements across the partnership.
- Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
- Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.
Safeguarding and Risk Management
- Ensure safeguarding policies and procedures are fully implemented across the service.
- Provide advice and escalation support for safeguarding concerns and high-risk cases.
- Promote safe working practices for staff delivering home visits, outreach and community-based support.
- Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services. This is a full-time, permanent role working 35 hours per week; we will consider applications for 28 hours/4 days.
What you’ll be doing
You will provide collaborative and motivational leadership, ensuring our services deliver agreed outcomes while maintaining a client-led approach.
Your responsibilities will include:
- Overseeing day-to-day operations and resolving issues as they arise.
- Leading service planning, implementation and delivery in line with contractual requirements.
- Building relationships with health, employment, community and funding partners.
- Monitoring contractual outcomes, delivery timescales, quality standards and key performance indicators.
- Representing Working Well Trust at contract performance meetings.
- Supporting Team Leads to develop performance and quality improvement plans.
- Using audits, reviews and client feedback to improve service quality.
- Working with the Finance Manager and budget holders to support effective budget management.
- Ensuring accurate data collection and completion of contract monitoring reports.
- Supporting staff wellbeing, occupational health cases, reasonable adjustments and effective attendance management.
- Providing senior management cover and supporting safeguarding and risk escalation.
- Recruiting, supervising and developing Team Leads alongside the HR Advisor.
- Promoting consistent induction, supervision, appraisal, training and continuous learning.
- Working with senior colleagues on organisational strategy, business planning, co-production and cross-service improvements.
What you’ll need
We are looking for someone who can demonstrate:
- Experience managing employment support, community or comparable services.
- Strong leadership and people management skills.
- Experience monitoring contracts, performance, quality and service outcomes.
- Confidence working with funders, partners and senior stakeholders.
- The ability to analyse data and use it to improve services.
- Sound judgement when managing wellbeing, performance, safeguarding and operational risk.
- A collaborative, organised and client-focused approach.
- Commitment to Working Well Trust’s values, policies and procedures.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
York Travellers Trust (YTT) is seeking an inspiring, values-led Chief Executive to lead our organisation through its next stage of development.
We work alongside the vibrant and resourceful Gypsy and Traveller communities of York and the surrounding area. We challenge discrimination and inequality, increase opportunities and life chances, and build bridges that promote understanding and community cohesion.
As Chief Executive, you will provide strategic leadership and hold overall responsibility for YTT’s performance, financial sustainability, governance, safeguarding and organisational development.
Working closely with our Board, staff and community members, you will:
- shape and deliver YTT’s strategic direction;
- strengthen our financial sustainability and develop new income opportunities;
- ensure our services remain effective, safe and responsive;
- build influential relationships with communities, funders, partners and policymakers;
- champion the rights, needs and aspirations of Gypsy and Traveller communities; and
- embed sociocratic and democratic ways of working so that community voices genuinely shape our decisions.
We are looking for an experienced senior leader with a strong commitment to equality, social justice and community empowerment. You will have experience of leading in a charity, community organisation, public service or another values-led environment.
You will understand the strengths, needs and systemic barriers experienced by Gypsy and Traveller communities, gained through direct work with these communities or substantial experience alongside other marginalised groups.
You will combine strategic thinking with a collaborative, authentic and hands-on leadership style. You will also bring experience of managing people, working with a Board, overseeing finances, securing income and representing an organisation externally.
This is a rare opportunity to lead a trusted community organisation at an important point in its development. If you share our ambition for an inclusive, community-led and sustainable future, we would be delighted to hear from you.
Please send us:
• your CV; and
• a supporting statement of no more than two pages explaining your interest in the role and how your experience meets the person specification.
We want our recruitment process to be accessible and recognise that a written application may not be the best way for everyone to demonstrate their suitability. As a reasonable adjustment, we can accept the information requested in an alternative format, such as an audio or video recording, or arrange another suitable way for you to apply.
Get in touch if you would like to have an informal chat about the role, discuss an alternative application method or any other reasonable adjustments. Closing date is 6 September 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.
You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.
Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home.
About you:
- You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
- You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
- You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
- You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
- You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified.
Suitable candidates will be invited to a second stage interview.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Are you a detail-oriented finance professional looking to make an impact within an international organisation driving sustainable infrastructure across Africa and Asia?
I am recruiting an interim Finance Officer to join a highly regarded finance team on a 12-month fixed-term contract. This is an excellent opportunity for someone with strong accounts payable, financial reporting and month-end experience to support a purpose-led organisation with a global reach.
Key Responsibilities
- Manage the end-to-end accounts payable process, including supplier invoices and payment runs.
- Prepare sales invoices, monitor debtor balances and support credit control activities.
- Perform weekly bank reconciliations and support cash management processes.
- Assist with month-end reporting, trial balance preparation and group consolidations.
Ideal experience:
- Previous experience in an Accounts Payable or finance operations role.
- Experience supporting month-end, reconciliations and financial reporting.
- Ability to manage multiple priorities and meet deadlines.
- Experience within financial services, infrastructure, investment or international organisations.
- Passion for continuous process improvement and finance transformation.
My client can offer flexible working with 1-2 days a week in the central London office.
Applications for this role are now under review, and the deadline could well be brought forward if the suitable candidate is found. Therefore, do not delay in submitting your application!
Finance Director
22.5 hours per week (3 days)
Salary: £37,800 per annum
(Equivalent to approximately £63,000 full-time)
Based in Leeds with flexible and hybrid working
Advonet is an independent advocacy charity supporting people who may find it difficult to be heard, ensuring their rights are upheld and their voices are at the centre of decisions that affect their lives.
We are seeking an experienced, qualified finance professional to join our Senior Leadership Team as Finance Director . This is a strategic role that combines financial leadership with oversight of IT, systems, data infrastructure and organisational resilience.
Working closely with the CEO, Head of Business Development and Finance Manager, you will help ensure Advonet remains financially sustainable, well-managed and prepared for the future. Alongside responsibility for financial planning, governance, risk management, audit and Board reporting, you will lead work to strengthen our digital infrastructure, cyber resilience, data protection arrangements and organisational systems.
This role will suit someone who enjoys operating at a strategic level, bringing clear judgement, constructive challenge and practical leadership. We are particularly interested in hearing from qualified accountants who have experience of supporting organisational change, overseeing systems and infrastructure, and working with senior leaders and trustees.
Why join us?
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Senior Leadership Team role reporting directly to the CEO
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Opportunity to shape Advonet’s financial, digital and organisational future
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Flexible and hybrid working
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Up to 31 days annual leave plus bank holidays
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Generous pension contribution
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Health cashback plan and employee support scheme
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Friendly, values-led and inclusive culture
Key dates
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Applications open: Monday 20 July
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Closing date: Monday 17 August at 12 noon
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Shortlisting: Friday 21 August
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Interviews: Thursday 10 September in Leeds
How to apply
Please submit:
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A CV
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A covering letter of no more than 500 words explaining how you meet the requirements of the role and why you would be a good fit for Advonet
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A completed diversity monitoring form
For an informal conversation about the role, please contact Angela Ellis, Chief Executive Officer.
Director of Finance & Operations
Resource Justice Network
9 – 12 Month FTC (an immediate permanent appointment is also possible)
£90,374 per annum (or, the day rate equivalent Outside IR35)
About Resource Justice Network
Resource Justice Network (RJN) is the world's largest civil society network advocating for just and equitable governance of the planet's natural resources.
Growing out of the Publish What You Pay campaign, the member-led network now brings together over 1,000 organisations in more than 50 countries — primarily in the Global South, where extractive and energy industries operate.
With two decades of experience securing transparency, accountability and justice in the oil, gas and mining sectors, RJN works at every level, from frontline communities to global policy, towards a vision of shared prosperity on a thriving planet: societies governing their natural resources in just and equitable ways, in harmony with the planet.
Having undergone significant transformation, notably the launch of a new organisational strategy, Strategy 2030, Resource Justice Network is seeking an exceptional Director of Finance & Operations to join a passionate, highly capable, Senior Leadership Team and play a pivotal role in shaping the next chapter of a global, member-led movement.
Reporting to the Executive Director, the Director of Finance & Operations will be a trusted strategic advisor to both the Executive Director and Global Board, with responsibility for stewardship of the organisation’s finances and management of funding in a complex, ever-evolving, landscape.
Whilst the role retains responsibility for Operations, you'll be supported by an experienced Head of Operations who leads day-to-day operational delivery. You'll also be supported by a highly capable Management Accountant and Grants & Compliance Accountant, enabling you to drive strategic financial direction while also overseeing and delivering the statutory responsibilities of the role too.
Key Responsibilities
· Provide strategic financial leadership to the Executive Director, Global Board and Finance & Fundraising Committee.
· Lead the annual budgeting process, quarterly forecasting, multi-year financial planning and scenario modelling.
· Support fundraising by providing robust financial analysis and reviewing funding proposals.
· Ensure excellent stewardship of restricted donor funding and organisational reserves.
· Lead and develop the finance function, encompassing a highly capable Management Accountant and Grants & Compliance Accountant.
· Oversee the organisation's banking and cash management.
· Lead the annual audit, acting as the main point of contact for external auditors.
· Support the Head of Operations in overseeing organisational operations and governance.
· Produce clear, insightful financial reporting that enables effective decision-making.
· Maintain robust financial controls, compliance and organisational accountability across an international operating environment.
The successful candidate will have:
· A recognised accounting qualification (ACA, ACCA, CIMA or UK-recognised equivalent).
· Experience operating as the number one in finance, supporting executive and non-executive directors
· Significant experience working in an international donor-funded organisation, with a strong understanding of restricted donor funding and grant management.
· Experience working across diverse countries, cultures and governance structures.
· Proven ability to build effective relationships with Boards, Executive teams and non-finance stakeholders.
· Excellent communication skills, with the ability to translate complex financial information into clear, practical insight.
· A collaborative leadership style, sound judgement and the confidence to provide constructive challenge.
· Experience overseeing operational functions such as HR, governance or IT would be advantageous but is not essential.
Salary & Benefits
· Salary of £90,374.
· 8% employer pension contribution.
· 40 days annual leave, inclusive of public holidays.
· Hybrid working, with attendance at the London office one day per week.
· The opportunity to help shape the future of an internationally respected organisation making a tangible difference across more than 50 countries.
Context
As the Community and Events Fundraising Officer, you will play a key part in ending youth homelessness in Scotland by inspiring people to support Rock Trust.
You will deliver exceptional supporter care and create meaningful experiences for everyone fundraising for us. Although a varied role, your work will follow strong themes – relationship building, spending time with supporters, and working with the Fundraising team; all to make a tangible difference for young people.
You’ll join an experienced and collaborative Fundraising and Communications team and be supported to identify opportunities to grow our community presence, take ownership of our community-led income, and inspire long term supporter loyalty to Rock Trust. In this varied and people-focused role you will meet and present to community groups such as schools, student societies, churches, and voluntary organisations. You may support groups to host their own events, take part in Youth and Philanthropy Initiative projects, or run collections, and you’ll play an important role in improving our supporter stewardship; helping create meaningful ways to connect with, and thank, our supporters.
You will also look after our events portfolio; recruiting participants, ensuring they receive top-notch stewardship, and supporting them in their fundraising journey. From our annual Firewalk to third-party challenges such as marathons and abseils, you’ll ensure that every participant has a fantastic experience. You’ll also use your creativity to bring fresh ideas to the table, adding to, and enhancing, our existing events programme to keep supporters engaged and inspired.
In the office, you will collaborate with teams such as Communications and Finance. You will help bring supporter stories to life, create engaging content, process donations, maintain our CRM database, and ensure fundraising activities run smoothly. You’ll also play an important part in supporting volunteers and volunteer groups, helping to create an excellent supporter experience at every stage.
This is a fantastic opportunity to combine creativity, relationship building, and event management in a role where no two days are the same. You’ll have the opportunity to learn from experienced colleagues, while putting your own stamp on the work we do. Most importantly, your work will directly help end youth homelessness in Scotland, giving you the chance to see the real impact your efforts make on the lives of young people.
- Reporting to - Partnerships Lead
- Direct reports - Occasional students and volunteers
- Team size - Fundraising & Communications team of 6
Rock Trust promotes a family friendly culture. As such, we welcome discussions around flexible working and/or compressed hours, consider hybrid working, and run a flexi-time system. This Community and Events Fundraising Officer role could work up to 40% of the week remotely. While 60% of the role would be ‘office based’, in practise this could mean out in the community meeting groups, delivering presentations, or at events.
The client requests no contact from agencies or media sales.
The International Agency for the Prevention of Blindness (IAPB) is partnering with Robertson Bell on a retained basis to recruit a Director of Finance on a permanent basis. This is a rare opportunity to join a globally influential organisation at a pivotal point in its growth, leading the transformation of the finance function whilst helping drive the organisation's ambitious mission to eliminate avoidable sight loss worldwide.
This is far more than a traditional Finance Director role. The successful candidate will inherit a finance function ready for transformation, with the full backing of an ambitious Senior Leadership Team committed to investing in modern systems, stronger processes and strategic financial leadership. It is an exceptional opportunity for an ambitious finance leader looking to make their first move into a Director position, whilst remaining close to the operational detail and leading meaningful organisational change.
The role
- Partner with the Deputy CEO and Senior Leadership Team to shape the organisation's financial strategy and support the delivery of its ambitious three-year strategic plan.
- Lead the transformation of the finance function, moving from manual, spreadsheet-led reporting to streamlined systems, efficient processes and insightful business partnering.
- Oversee budgeting, forecasting and financial planning, including scenario modelling to support significant organisational growth and major international funding opportunities.
- Deliver high-quality management reporting for the Executive Team, Finance & Audit Committee, Board of Trustees and major international funders.
- Lead the production of statutory accounts, oversee the annual audit process and ensure full compliance with Charity Commission, Companies House and tax requirements.
- Develop robust financial controls, policies and governance frameworks that support a growing international charity.
- Manage treasury activities, cashflow and foreign currency exposure across an increasingly global operation.
- Build strong relationships with budget holders across the organisation, embedding a proactive and commercially minded finance business partnering culture.
- Lead, develop and mentor a small finance team, fostering a collaborative and high-performing environment.
- Play a key leadership role in organisational decision-making, helping ensure finance is viewed as an enabling function that supports innovation and impact.
The organisation
The International Agency for the Prevention of Blindness is the only global alliance dedicated to eliminating the world's avoidable vision crisis. Representing NGOs, professional associations, hospitals, academic institutions, corporations and philanthropies, IAPB works to influence policy, mobilise investment and strengthen health systems across the world.
The organisation has experienced significant growth in recent years, expanding to over 50 staff and securing substantial new investment to support its ambitious global agenda. This includes convening the inaugural Global Summit for Eye Health in November 2026, bringing together heads of government, multilateral organisations and major funders to accelerate progress towards ending avoidable sight loss for the 1.1 billion people currently living without access to the eye care they need.
With strong leadership, genuine investment in organisational development and a culture built around being ambitious, collaborative, inclusive and strategic, IAPB offers an outstanding opportunity to shape both the finance function and the future direction of the organisation.
Essential criteria
- Fully qualified accountant (ACA, ACCA, CIMA or equivalent).
- Experience working within an international charity.
- Strong understanding of charity finance, including restricted funding, grant reporting and Charity SORP.
- Demonstrable experience producing high-quality financial reporting, budgeting and statutory accounts.
- Experience improving financial systems, controls and reporting processes.
- Proven ability to build effective relationships with senior stakeholders, trustees and non-finance colleagues.
- Strong leadership skills, with experience developing and supporting finance teams.
- Commercial mindset with the ability to translate financial information into strategic insight.
- Excellent communication skills, with confidence presenting complex financial information to a range of audiences.
Apply now
This is a permanent, full-time position with a salary of £87,000 based on a hybrid working model requiring one day per week in the London office, typically on Tuesdays.
The role offers an excellent benefits package, including a 10% employer pension contribution, 30 days annual leave plus bank holidays, flexible working, enhanced family leave policies and an Employee Assistance Programme.
IAPB is the premier eye health body which brings together a unique network of members and membership bodies from across the world.


Our client is partnering with Robertson Bell on a retained basis to appoint a Head of Finance on a permanent basis. This is a pivotal leadership opportunity within an ambitious, internationally focused charity at an exciting stage of growth.
This is a unique opportunity to join a fast-growing, mission-driven organisation at a transformative stage in its journey. Reporting directly to the Chief Executive and working closely with Trustees, Board Members and senior stakeholders, the Head of Finance will play a central role in shaping financial strategy, strengthening operational maturity and supporting ambitious international growth plans.
The role
- Lead the development of the organisation's long-term financial strategy, supporting its next phase of growth and international expansion.
- Partner closely with the Chief Executive, Trustees, Board Members and leadership team, providing strategic financial insight to support organisational decision-making, programme investment and fundraising activity.
- Oversee all aspects of financial management across multiple international entities, ensuring robust financial controls, governance and compliance frameworks are in place.
- Lead budgeting, forecasting and scenario modelling processes, supporting both operational delivery and long-term strategic planning.
- Build strong relationships across fundraising, research and programme teams, supporting complex grant funding, restricted income management and commercial partnership activity.
- Oversee the production of monthly management accounts, statutory reporting, audit processes and regulatory submissions across multiple entities.
- Drive improvements in financial systems, reporting processes and operational efficiency as the organisation continues to scale.
- Provide leadership and development support to a small finance team, helping to build capability within the function.
- Act as a trusted advisor across the organisation, balancing hands-on operational delivery with strategic leadership.
- Represent finance confidently at Board and leadership level, communicating complex financial information clearly to non-finance stakeholders.
The organisation
Our client exists to deliver meaningful impact through innovation, collaboration and investment in research. It brings together experts, funders and partners from across the sector to challenge conventional thinking and accelerate progress towards its ambitious mission.
With income, activity and organisational complexity expected to grow significantly over the coming years, the charity is entering an exciting new phase of development. It combines the pace and agility of a scaling organisation with the credibility and influence of an internationally recognised charity.
The successful candidate will join a collaborative leadership team committed to building an organisation capable of delivering lasting impact. Alongside the opportunity to play a pivotal role within a purpose-driven organisation, the role offers flexible hybrid working, genuine work-life balance, professional development opportunities, private medical insurance, life insurance, pension contributions and generous annual leave.
Essential criteria
- Qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience.
- Strong experience in a senior finance leadership role within the charity sector.
- Proven experience managing financial operations, reporting, budgeting and forecasting within a growing organisation.
- Experience operating across complex stakeholder environments, with the confidence to influence and challenge senior leaders and Boards.
- Strong understanding of financial governance, controls, compliance and risk management.
- Strong commercial and analytical skills, with the ability to translate complex financial information into meaningful insight.
- Hands-on and adaptable approach, comfortable operating strategically while remaining close to operational detail.
- Excellent relationship-building and communication skills, with high levels of emotional intelligence and credibility.
- A proactive, solutions-focused mindset with the ability to thrive in a fast-paced, evolving organisation.
- Experience working across multiple entities, funding streams or international operations would be highly advantageous.
If you are a strategic and hands-on finance leader looking to play a meaningful role within a high-growth charitable organisation, we would love to hear from you.
This role is based in London with an expectation of two days per week in the office.
Are you a detail-oriented finance professional looking to make an impact within an organisation driving System change?
I am recruiting an interim Finance Officer to join a highly regarded finance team on a 3-6 month temporary basis. This is an excellent opportunity for someone with strong AR/AP expereince to support a purpose-led organisation.
Key Responsibilities
- Raise and issue sales invoices in the accounting system
- Process supplier bills and expenses in a timely manner
- Monitor and manage the shared accounts inbox, responding to queries
- Maintain organised financial records and supporting documentation
- Assist the finance team with general administrative and transactional tasks as required
Ideal experience:
- Previous experience in an Accounts Receivable is essential
- Ability to manage multiple priorities and meet deadlines
- Used to different types of clients/funders, and project-based invoicing.
My client can offer flexible working with 1-2 days a week in the central London office.
Applications for this role are now under review, and the deadline could well be brought forward if the suitable candidate is found. Therefore, do not delay in submitting your application!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about creating meaningful change and supporting projects that improve outcomes for communities and service users? Join our team as a Projects Officer and play a key role in delivering impactful initiatives, building strong partnerships and helping shape the future of our services.
We are looking for an organised, proactive and relationship-focused individual to join our team as a Projects Officer. This is an exciting opportunity to work at the heart of project delivery, supporting the development of innovative services and collaborating with internal teams, external partners and people with lived experience to create positive change.
Working closely with the Partnerships & Projects Manager, you will provide essential coordination and administrative support across a range of projects, ensuring they are delivered effectively, on time and to a high standard. You will be a central point of contact, helping to connect teams, stakeholders and service providers while supporting the smooth running of meetings, events, campaigns and partnership activities.
You will play a key role in maintaining strong relationships with stakeholders, supporting engagement with our Lived Experience Steering Committeeand helping ensure that the voices and experiences of service users inform the development of our work. You will also contribute to service development, process improvement, fundraising activity, research projects and campaigns that promote positive change across public, privateand voluntary sectors.
This role is ideal for someone who enjoys variety, thrives in a collaborative environmentand has excellent organisational skills. You will manage competing priorities, coordinate project milestones, maintain accurate records, produce reports updates and ensure project information is captured effectively through our CRM systems in line with GDPR, AQS standards and organisational policies.
You will bring energy, attention to detail and a commitment to making a difference. In return, you will have the opportunity to contribute to meaningful projects, work alongside passionate colleagues and partners and play an important part in the continued growth and impact of our organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Welfare Benefits Support and Information Officer / Advisor
ORGANISATION: Big Local Works – Charity No: 1182561
LOCATION: Big Local Works 4 Market Place, London SE16 3UQ
CONTRACT TYPE: 6-month / Fixed Term contract (Sickness Cover)
REPORTING TO: Charity Manager
General Information
Big Local Works (BLW) is a community-focused economic support and regeneration charity based in Bermondsey, South East London. We want to help create a thriving, inclusive local economy and community in which everyone can participate.
To make this happen, we maximise local people’s financial and economic wellbeing to reduce poverty and hardship, and give them support to find sustainable, active routes out of poverty, including through employment and enterprise.
We deliver our support in the community through three main services:
· Expert welfare and benefits advice and advocacy for local people experiencing poverty and hardship
· Employability Skills training and coaching to help people access ways of increasing their earned income
· Start-up and enterprise support for clients who wish to start trading on the local ‘Blue Market’
Our current Welfare Benefits Advisor is on leave of absence, so this role is temporary cover until the end of the year. We are looking for someone for an immediate start.
The role of the Welfare Benefits Support and Information officer is the relief of financial need by the provision of free advice, information, support and advocacy for Southwark Residents
Key Tasks include:
· To provide a generalist welfare benefits advice, information and casework service to clients using the services at BLW
· To provide a review of possible benefit entitlements and support clients to make claims, submit forms and applications as appropriate.
· Ensure advice service provided by BLW is effective and efficient, meets best practice and is of a consistently high quality, delivering a high level of customer care and client satisfaction.
· To provide welfare benefits support in a variety of settings i.e. drop-ins and community spaces, to provide advice and information, and welfare benefit checks to ensure individuals have accessible support.
· Help clients understand benefit decisions, represent clients who have been turned down for benefits, deal with reviews, and, where appropriate, prepare for and attend appeals tribunals.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
What you need to bring:
· A good understanding of the Welfare Benefits system to deliver an advice casework service
· Good administration skills and ability to develop own caseload and prioritising work.
· Ability to use IT, Word and Excel in the provision of advice
· Ability to research, analyse and interpret complex information
· Numeracy skills required to understand statistics and check calculations
· Use IT for statistical recording, record keeping and document production.
· Able to work collaboratively with a wide range of stakeholders
· Keep up to date with legislation, policies and procedures and undertake appropriate training.
· Demonstrate commitment to the aims and policies of the BLW’s service.
· Abide by health and safety and safeguarding guidelines and share responsibility for own safety and that of colleagues.
· A good understanding of- and commitment to the aims and principles of the charity and its equal opportunities policies.
· Willingness to learn and develop skills in advice topics
You will benefit from
· Holiday - FTE 25 days plus Bank Holidays so for 6 month contract at (0.4 FTE) it would be 5 days holiday plus Bank Holidays
· A great working environment and culture within a small, but growing, charity dedicated to improving lives in our community
If you are passionate about supporting individuals and communities facing poverty and improving their lives, and have the skills and experience required for this role, please apply.
MAIN TERMS AND CONDITIONS
2 days per week (0.4 FTE)
Hours normally 9-5 pm but flexible to accommodate outreach, research and training needs
Annual salary: £12,000 for 2 days / week (£30K FTE)
DBS check essential
The client requests no contact from agencies or media sales.


