Client manager jobs in croydon, surrey

Forensic Psychologist

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Job Title: Forensic Psychologist

Location: Bermondsey, Close to Surrey Quays station. Please note that this service has step free and lift access. Work from home may be possible, as per prior to agreement. 

Salary: £50,000 (Full time equivalent)

Shift Pattern: 30 hours per week, Monday to Friday between 09:00 - 17:00. Please note that you may be required to work outside the hours as per service and resident requirements

About the Role

A stimulating and rewarding opportunity has arisen for a Practitioner Psychologist with a Forensic background. You will work alongside the Group Psychological Lead and other members of the team within our Independent Approved Premises (IAP) to deliver psychological services to residents and staff. In this role, you will apply your skills and knowledge in building new teams and expand our operational delivery within our IAP. You will play a strategic role in our organisational growth with new services, with a focus on shaping service delivery; offering specialist advice, supervising assistant psychologists and postgraduate research.

Our IAP's support residents who have left prison and are based within a residential setting to reintegrate into the community. They are given support and guidance to aid their reablement, resettlement and rehabilitation post prison. You will contribute towards them achieving goals necessary for their personal development and move on within the community. 

Key Responsibilities include:

• Providing high quality psychological services, contributing to the delivery of Approved Premises aims as specified by the Ministry of Justice.
• Ensuring all services are delivered in accordance with HCPC standards of conduct, performance and ethics.
• Demonstrating clinical leadership by setting direction for the psychological service and driving high standards for quality, safety and ongoing improvement.
• Exercising clinical responsibility for residents’ psychological care, showing skill and judgement in selecting appropriate assessments and interventions.
• Consulting with other parties contributing to a resident’s diagnosis, formulation, treatment and risk management in the community.
• Create opportunities to collaborate with peers including AP-based psychologists nationally and OPD pathway psychologists delivering services to APs.
• Model and facilitate a welcoming and inclusive environment where everyone feels valued and respected.

About You

We are seeking a dynamic and compassionate Registered Psychologist with a strong clinical and forensic background to join our team. The successful candidate will be HCPC-registered with doctoral-level training and experience working with complex client groups. We’re looking for a proactive self-starter who thrives in a fast-paced, evolving environment. You’ll be an excellent communicator, able to convey complex and sensitive information with clarity and empathy. A team player at heart, you’ll build meaningful relationships, champion diversity and inclusion, and embody our values of compassion, empowerment, and innovation in everything you do. We're looking for:

• Doctoral level training accredited by the HCPC in forensic, clinical or counselling psychology
• Experience working as a registered psychologist in the criminal justice system or forensic mental health setting
• Experience of the psychological assessment and treatment of clients presenting with a range of enduring mental health conditions, complex psychological difficulties and risks to self and others
• Experience working in a psychologically informed environment and providing informed consultation to others
• Ability to teach, train, consult, and deliver clinical supervision
• Understanding of criminology, psychology, and behavioural patterns, and how they link with different behaviours and engagement
• Ability to understand and apply safeguarding protocols as they arise
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

This role requires regular in-person engagement in London. Applicants must be able to travel to and work in London easily. Please only apply if you meet the criteria of the Personal Specification. Qualified ISVA's only please. 

About us

SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence. 

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

Role

In this role, you will provide pro-active specialist, trauma-informed emotional, practical and advocacy support for male, trans and non-binary survivors aged 13–24 who have experienced sexual violence and are currently engaged with, or actively considering engaging with, the Criminal Justice System (CJS). This includes young people who present with additional or intersecting needs (e.g. mental health, neurodiversity, disability, immigration, homelessness, substance use, care-experienced backgrounds, or LGBTQIA+ identity). The role empowers young people to understand their rights, navigate the CJS, and make informed decisions about reporting, ongoing involvement, and special measures.

Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Travel across London will be expected.

We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.

Please see attached Job Description and Personal Specification for more information.

Benefits of Working with Us

- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development

How to apply

To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:

• An up-to-date CV.
• A supporting statement that addresses each requirement within the person specification and outlines your motivations for applying.

Closing date: Sunday 4th January at 11:59pm 
Shortlisting for Interviews: Week beginning the 5th January. The interview will be held remotely via Teams or Zoom.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

The Social Research Association (SRA) is an educational charity and membership organisation for social researchers, dedicated to advancing excellence in social research across the UK. We support the research community by:

· Growing and connecting an inclusive, diverse community of social researchers.

· Expanding career pathways and professional development.

· Advancing knowledge, best practices, and innovation in social research.

· Representing and advocating for the profession.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. Alongside these new activities, it is important that our core activities such as training and events continue to run smoothly and this role is key to supporting those activities.

We are a small team of eight people and are working in a very inter-connected manner.

About the Role

The Finance and Administrative Assistant will provide essential support across three main areas: finances, events and training. This role is about being detail-oriented in the finance administration, well organised, supporting smooth communication, and helping our members and partners to engage with our services. The role will report to the training and conference manager. The successful candidate will have a strong background in finance administration, substantial experience of using Customer Relations Management Systems (CRM) and Xero (or similar systems), and the ability to work effectively in a fast-paced environment. Above all, you should be eager to learn and ask questions. This is a new role for us – so we're excited to explore and shape it together.   

Key Responsibilities:

*Manage and maintain accurate financial records for the organisation, including accounts payable and receivable

*Manage weekly accounts reconciliation process

*Preparing financial reports, issuing invoices and chasing debtors for training and events

* Assist operations manager with budgeting and forecasting

Training and events

* Provide administrative support to the operations and training manager by managing the training and events inbox, bookings and attendance.

*Assist in monitoring of training and events by running feedback reports

*Provide more general administrative support for regular training events and the annual conference

* Coordinate meetings and events, liaising with trustees, volunteers and colleagues

General

* Develop and implement administrative processes and procedures to improve efficiency

* Provide exceptional customer service to internal and external stakeholders

* Maintain confidentiality and handle sensitive information with discretion

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply.

Essential Experience & Skills

● You have worked in a finance administrative role where you’ve managed multiple tasks and met deadlines.

● You have experience using digital tools like Customer Relationship Management systems (CRM) and accounting software. You don’t need to be highly technical, but you should be comfortable navigating systems, updating records, and assisting others with basic queries.

● Responding to customers/clients via emails

● You have experience supporting projects or coordinating tasks

● Intermediate level of excel skills, e.g. produce monitoring reports on training bookings

Desirable Experience (Nice to Have, but not required)

● Knowledge of financial regulation for charities, e.g. the Statement of Recommended Practice (SORP)

● Experience working in a membership organisation, charity, or similar setting.

● Familiarity with basic data management (e.g. updating records, handling databases).

● Experience coordinating online or in-person events

● Experience of changing website content or interest in learning

What We Offer

28 days of annual leave (pro rata) + bank holidays

Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)

Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.

Personal and professional development including payment for one subscription to a relevant membership/professional body

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives. 

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

Are you looking for an opportunity to develop your skills and make a difference in helping to end homelessness and rebuild lives?

The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 42-day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. The Staging Post is a 24/7 staffed project that accommodates fifty clients with medium to high needs around mental health, substance and alcohol use.

In the role of Case Coordinator you will work flexibly to support clients where they need us the most:

• Playing a central role in coordinating the day to day case work of the Staging Post team to ensure high quality personalised casework.
• Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
• Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
• In this non-shift role you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.

About you

We are looking for someone with:

• Experience of communicating, liaising and negotiating with internal and external to a high level.  

• Experience of client case management and the resilience to achieve and meet agreed outcomes.
• The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
• The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
• Excellent communication skills and the ability to work with others whilst managing your own time.
• Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 22nd December 2025

Interview and assessments on: Tuesday 13th January 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England as part of the Resettlement Asylum and Integration (RAI) department.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The purpose of the Programme Finance Officer role is to provide financial and administrative support to ensure effective financial management of programmes and projects implemented in the UK. The postholder supports the Programme Finance Manager with budgeting, expenditure monitoring, and financial reporting, as well as performing key transactional tasks such as reviewing and processing invoices, verifying supporting documentation, preparing payment requests, and reconciling project accounts.

The postholder ensures financial accuracy, compliance with donor and organisational policies, and contributes to the timely delivery of high-quality programme financial information.

Scope and Authority 

•  Acts under the supervision of the Programme Finance Manager and in accordance with organisational financial policies and procedures.

•  Authorised to review and verify programme-related financial documents (e.g. invoices, expense claims, timesheets) for accuracy and compliance prior to submission for approval.

•  May prepare and process payment requests, journal entries, and financial reconciliations, subject to approval by the Programme Finance Manager.

•  Authorised to communicate with internal departments on financial matters within assigned programmes.

•  May represent the finance unit in meetings when delegated by the Programme Finance Manager.

Responsibility for Resources:

Financial Resources

Responsible for accurately processing and monitoring programme financial transactions, including reviewing invoices, expense claims, partner financial reports, and payment requests in line with approved budgets and financial policies. Supports the Programme Finance Manager in ensuring effective use of programme funds and adherence to donor and organisational financial requirements.

Information and Data

Responsible for maintaining accurate, up-to-date financial records, databases, and supporting documentation for all programme activities. Ensures confidentiality and integrity of financial data and compliance with data protection policies.

Human Resources

Responsible for providing financial guidance, training, and support to programme staff and implementing partners but has no direct line management responsibilities.

Key Working Relationships

o  Programme Finance Manager – direct supervisor; receives guidance and provides regular updates on financial matters.

o  Programme Managers – collaborates on budget monitoring, expenditure tracking, and financial reporting.

o  Programme Team – provides support on expense claims, invoices, client expenses, timesheets, chart of accounts and other responsible tasks.

o  Finance Team – works closely on transaction processing, reconciliations, and compliance with organisational financial procedures.

Key Accountabilities

Budgeting and Monitoring (45%)

•  Assist in the preparation of budgets 
•  Processing budgets and reforecasts into the finance system 
•  Prepare monthly Budget vs Actual reports for programme managers to identify under or overspending

Financial Management and Reporting  (25%)

•  Ensure accurate recording, monitoring, and reporting of programme finances by maintaining up-to-date and true financial records 
•  Month-end reconciliations to ensure accuracy within the accounts. 
•  Journal processing 
•  Support the Programme Finance Manager in producing timely and compliant financial reports for both internal and donor requirements.

Transactional Processes, Compliance and Training (20%)

•  To be a finance super-user to support colleagues in areas such as finance system queries, invoice processing, coding and staff expenses
•  Create step-by-step guidance notes 
•  Lead on finance-related staff training to promote compliance with organisational policies and donor regulations. 

General Administrative support (10%)

•  Tracking & disseminating client supplies and managing inventory for vouchers, SIM cards, laptops etc. 
•  Setting up new clients and Community Advisory Board members on Integra with supply chain and processing client reimbursements 
•  Supporting orders of programme supplies such as client and service provider handbook orders

Person Specification

Skills, Knowledge and Qualifications:

•  Accounting knowledge**
•  Excellent written and verbal communication skills**
•  Ability to use own initiative
•  Strong analytical skills and creative problem-solving skills
•  Advanced Microsoft Excel skills**
•  Excellent attention to detail; data driven
•  Ability to work both independently and with diverse teams in diverse locations**

Experience:

•  Minimum two years’ experience as a Finance Officer, specifically supporting programmes**
•  Experience in assisting with the completion of budgeting, reforecasting and reporting**
•  Experience in processing journals**
•  Experience working on complex excel spreadsheets**
•  Experience in collating and analysing data from systems**

Part time EMPLOYMENT AND JOB SKILLS COACH/TUTOR

£13.85 per hour (£25,207 per annum)

Immediate start

Fixed contract - until 31 March 26  (with possibility to extend)

About us

The Adanna Women’s Support Group provides training and skills to help women into employment and to help women excel in the jobs they are doing. Our training is in Business skills, administration, IT, childcare and employability.

We are looking for an employment coach who can support women who are economically inactive to improve their skills and find employment

 

The Role

This role will support a small caseload of women with a range of needs who are looking to move into work, enabling them to find the right opportunities and sustain the roles through improved skills training. The coach will also need to be skilled in working with employers to source jobs and support them to make their roles accessible. Growing and maintaining a strong employer base will be a central part of this role.

Minimum Criteria

· An understanding of the employment needs, and challenges faced by BAME women who are economically inactive or experience multiple barriers to employment.

· Experience of working with individuals on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

-Experience of designing and delivering entry level training e.g. digital skills, confidence building, English as a second language conversation sessions

Working hours

· The role is a part time fixed contract position with the possibility of extending pending receipt of funding. Working 21 hours per week, Monday, Thursday and Friday. Hours are flexible but ideally 9.30 to 4.30pm.

·  

Next steps

· If this sounds like the perfect opportunity for you and you’d like to become our new Employment and Skills Coach then please send in your CV today

· Closing date: ongoing recruitment will close once a suitable candidate is found

· Interview date: ongoing

· An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

· Adanna Women’s Support Group strives to be equal opportunities employer and welcomes applications from all sections of the community.

· This role is open to women only under the Equality Act 2010

The Family Treatment Service (TFTS) is a respected, CQC-registered, not-for-profit mental health clinic based in Wimbledon Village. We provide compassionate, evidence-based care for individuals, couples, and families, with specialist services, and a growing multidisciplinary team.

As we enter an exciting new phase of growth, we are seeking a Managing Director to take over day-to-day leadership from our founding team. This is a rare opportunity to guide a well-established and values-driven service through transition—maintaining our clinical integrity while strengthening operational systems and ensuring long-term sustainability.

Key Responsibilities

• Lead the organisation through a structured transition period, working closely with the founders to preserve TFTS’s ethos and high standards of care.
• Oversee all business and operational functions, including HR, finance, governance, and compliance.
• Ensure full CQC and regulatory compliance, with strong governance and risk management.
• Develop and deliver a strategic plan for sustainable growth, innovation, and service development.
• Foster a positive, inclusive culture—supporting staff wellbeing, communication, and professional development.

About You

• Proven senior leadership experience in a CQC-registered healthcare, charity, or not-for-profit setting.
• Strong commercial and operational management skills with financial oversight experience.
• Excellent interpersonal and communication skills—able to lead with empathy during change.
• Strategic thinker with a track record of implementing operational improvements.
• (Desirable) Experience in mental health or family-centred services and leading organisational transformation.

Prospectus are excited to be working with our client is dedicated to improving young people’s lives through the power of STEM. They believe great STEM education builds knowledge and skills that are vital for everyone. They lead to great career opportunities and enable young people to become informed, thoughtful citizens who can help address the extraordinary challenges and opportunities we face. They also facilitate the STEM ambassador programme, enabling 30,000 volunteers from more than 7,500 employers to share their enthusiasm and expertise with young people and teachers throughout the UK.

This role is offered on a 12 month full-time maternity cover contract basis paying a salary between £29,000 to £34,000 per annum with flexible hybrid working arrangements at their London or York offices.

The post holder will work as part of the organisation's highly effective fundraising team, contributing towards their ambitious targets by managing relationships with a number of funders. They will work closely with each partner, ensuring an excellent partner experience, as well as ensuring the maximum benefit for the organisation is gained from each partnership.  There may be an opportunity to manage relationships with high-net-worth relationships in the future.

They are looking for a natural relationship builder who is passionate about fundraising and understands the pivotal role funders play in advancing their mission. They are looking for a candidate with a demonstrable track record in building and sustaining exceptional relationships with supporters and funders. The ideal candidate will have a passion for STEM education and a commitment to the vision and mission of the organisation.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

About St Peters West Molesey & Bridge the Gap

St Peters West Molesey is one of twelve VCSE partners delivering Surrey’s Changing Futures / Bridge the Gap service. Bridge the Gap supports people experiencing multiple disadvantage—including homelessness, rough sleeping, mental and physical health challenges, substance use, domestic abuse, offending behaviours, and other safeguarding concerns.

Using a holistic, trauma-informed and person-centred approach, we walk side by side with clients to help them stabilise their lives, regain control, and achieve meaningful change.

The Role

We are looking for a compassionate, motivated Bridge the Gap Practitioner to provide intensive outreach support to single people who are rough sleeping, homeless, or at risk of homelessness. Each individual is unique, and your work will reflect their personal goals, strengths, hopes, and aspirations.

You will build trusting relationships, co-produce person-centred plans (“My Story, Strengths and Hopes”), and offer practical, emotional, and advocacy support. Alongside system partners and multi-agency teams, you’ll help clients access the services they need to move towards stability and wellbeing.

This role includes reflective practice and clinical supervision with our resident Clinical Psychologist, ensuring your own wellbeing is prioritised.

Key Responsibilities

Engagement & Support

• Build relationships with people who are rough sleeping, homeless, or at risk of homelessness

• Provide intensive, flexible outreach support

• Develop co-produced, person-centred support plans

• Support clients to improve physical and mental wellbeing

• Assist with life skills: budgeting, tenancy sustainment, accessing services, education, employment, community living

• Accompany clients to appointments and services (“walking shoulder to shoulder”)
   

Housing & Practical Support

• Work towards securing and sustaining stable accommodation

• Support clients with benefits, daily living tasks, and referrals to specialist services

• Coordinate multi-agency involvement based on client needs
   

Safety, Risk, and Compliance

• Complete and implement positive risk assessments

• Assess client safety and welfare on an ongoing basis

• Maintain accurate, timely case notes and database records

• Follow all St Peters West Molesey and Bridge the Gap policies

• Contribute to a safe, respectful service environment
   

Professional Practice

• Manage your own caseload and workload

• Attend weekly one-to-one meetings and provide activity updates

• Participate in group supervision and reflective practice

• Work collaboratively with internal and external partners

• Keep up to date with organisational and service developments
   

About You

You’ll be someone who is passionate about tackling poverty, supporting those facing multiple disadvantage, and working in a trauma-informed, compassionate way.

Required

• Degree-level qualification or equivalent experience

• Experience supporting and motivating people from diverse backgrounds

• Experience working/volunteering with adults facing disadvantage

• Confident managing challenging behaviours, conflict, or distress

• Able to plan, prioritise, and organise workload effectively

• Experience with dynamic risk management and accurate record-keeping

• Computer literate (email, documents, spreadsheets, online systems)
   

Desirable

• Qualification in mental health, counselling, or community support

• Experience in community development or poverty reduction

• Experience coordinating referrals and raising safeguarding concerns

• Clean driving licence
   

Key Skills & Attributes

• Empathy, compassion, and emotional resilience

• Ability to work independently and unsupervised

• Adaptability to changing client needs

• Strong advocacy and motivational skills

• Honesty, integrity, and alignment with St Peters West Molesey’s mission and values
   

What We Offer

• Thorough induction and trauma-informed training

• Regular supervision and reflective practice with a Clinical Psychologist

• The opportunity to make a profound difference in the lives of people with multiple disadvantages

• A supportive, values-driven team culture

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Have you sold venue space before or been the lead coordinator responsible for maximising income from an organisation’s extra building space/event rooms?  Think meeting rooms, mini symposium space for a 100 people, office space hire or community events/regular activity rooms.   

TPP are recruiting a part time Venue Sales Executive (community centre).  This community hub provides a variety of activities and events for local residents of all ages.  Amongst the already proven income generation streams are meeting room hire and a cookery school.  You can expect to be working off a warm client list and developing new business.      

Hours:  part time 3 days a week
Contract length: 12 month contract
Hybrid: mostly on site, London
Salary:  £40,000 pro rata (£24,000)
 
The role:

This Venue Sales Executive role is pivotal in maximising room hire and activity bookings, developing client relationships, and generating sustainable revenue for this central London charity.
As Venue Sales Executive, you will proactively identify opportunities, convert enquiries into confirmed bookings, and work with internal teams to ensure clients have a seamless, high-quality experience.

• Actively promote and sell conference room hire and activity packages to new and existing clients.
• Respond promptly to enquiries, prepare tailored proposals, and follow through to secure bookings.
• Build and maintain strong, long-term client relationships, encouraging repeat bookings and referrals.
• Develop and implement strategies to maximise income.
• Coordinate post-event client interaction, including feedback collection, evaluation, and follow-up to maintain client loyalty.
• Monitor local competitor offerings and market trends to identify new income opportunities.

 
Essential criteria:

• Proven experience in sales, business development, or income generation.
• Ideally, experience in hospitality, events, venue sales or similar.
• Strong communication and negotiation skills.
• Customer-focused, with the ability to build lasting client relationships.
• Self-motivated and target-driven, able to work independently.

 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

HR Advisor (Redundancy & Restructure Specialist)

Location: Fully remote
Salary: £20.85 per hr
Type: Temp 2 - 3 months

Are you an experienced HR professional with confident, hands-on expertise in redundancies, restructures and consultation processes? Our client, a well-established national charity, is seeking an HR Advisor who can step in and lead organisational change with assurance, accuracy and empathy.

This role is ideal for someone who thrives in a fast-moving, values-driven environment and brings the technical depth required to manage complex change from start to finish. 

The Role

As HR Advisor, you will be the charity’s go-to specialist for organisational change. You’ll lead on:

• End-to-end redundancy and restructure activity
• Individual and collective consultation
• Advising managers on selection, pooling, redeployment and process risks
• Producing all change-related documentation and ensuring accurate HR system updates
• Assessing employment risk and providing pragmatic recommendations
• Supporting managers and staff through change with clarity and confidence

You’ll also contribute to broader HR advisory work, including ER guidance, recruitment support and induction, while keeping change processes as your primary focus.

If you have the above skills and experience and are immediately available, please apply online today!

Are you an experienced Events logistics professional plus have dipped your toe into multiple marketing tasks around the events you have worked on?  Would you describe yourself as a ‘doer’ who is also engaging and dynamic with stakeholders? 

TPP are recruiting a Events and Marketing Coordinator on behalf of our client, a well-established professional membership body.

Hours: 35
Contract length: Permanent
 
Benefits:
• Hybrid working 1 day in the office
• 30 days annual leave plus bank holidays
• Health Cash Plan
And more!
 
The role:
As the Events and Marketing Coordinator you will provide logistical and administrative support for events such as webinars, workshops, exhibitions and conferences.  You will coordinate delegate communications, registration processes, materials and on-the-day presence.  Supporting the Marketing Manager, you will be involved with the development and production of event collateral including presentations, flyers, banners and digital resources.  Liaising with venues and suppliers to ensure event logistics run smoothly will also be a main responsibility for you.   
 
Essential criteria:

• Experience of delivering a busy event portfolio and being handson
• Demonstrable experience being involved in event marketing aspects
• Natural stakeholder engagement ability and personable
• Experience managing budgets and working with suppliers
• Basic content creation skills

 
Salary:  £30,850 plus £1000 London weighting
 
Closing date:  ASAP
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

AFRIL is recruiting for an experienced, dynamic Senior Caseworker to join our growing Casework Team. The successful candidate will provide advice and casework to asylum seekers, refugees and migrants in South East London on matters relating to housing and homelessness, welfare benefits, NRPF support, community care and asylum support. The candidate has the exciting opportunity to lead on the delivery of AFRIL's Casework Drop-in for asylum seekers and recently granted refugees, supported by a Caseworker and Outreach Volunteers. The post holder, if not already Immigration Advice Authority (IAA) accredited, will also be supported to obtain IAA Level 2 accreditation, to embed some immigration legal advice into their broader caseload. 

AFRIL’s Casework Service also uses casework trends and data to work with community members in order to engage in policy and systemic change. Utilising casework and community co-production, the service has created sector wide resources on asylum support, engaged in strategic litigation and successfully influenced local, pan-London and national policy outcomes. The successful candidate will have the opportunity to feed into AFRIL's broader policy work, and develop local partnerships.

This is an exciting and integral role within a supportive and dynamic team, with strong opportunity for career development within AFRIL.