Client manager jobs in london, greater london

About the role

We believe learning should be impactful, accessible and enjoyable.

Every year, we support over 4,500 people through our Open Training Programme and reach thousands more through bespoke in-house training and our growing eLearning offer. Now, we’re looking for a Training and Development Manager to take our training to the next level building on our success and helping us grow our impact even further.

We run our training services as a social business, which means we are not just focused on income, but on impact too. Our goal is to offer cost-effective, high-quality learning that helps charities and voluntary organisations thrive. The income we generate plays a vital role in NCVO’s financial sustainability and supports our mission to strengthen civil society.

Over the past five years, we have:

• expanded our reach across the UK
• made our training more affordable for smaller organisations
• diversified our delivery model

Our training programme includes:

• Open Programme: Live online training open to everyone
• In-house Training: Tailored sessions for specific organisations, delivered online or face to face
• eLearning: A fast-growing area we’re excited to scale up.

This role is a great fit for someone who loves variety. You will lead and manage a busy programme with multiple strands, ensuring it runs smoothly and maintains the high standards people expect from NCVO. At the same time, you will keep an eye on the bigger picture; driving growth, developing our offer, and spotting opportunities to innovate.

You will work closely with our subject experts and delivery partners to shape training content that meets the sector’s real needs. You will also collaborate with clients to pitch and secure new business; building relationships that create shared value and lasting impact.

We are looking for someone with a mix of commercial mindset and sector empathy — someone who understands how to grow a business and how to do it in a way that’s rooted in values.

You will thrive in this role if:

• You are motivated by hitting income targets, but never lose sight of purpose
• You are organised, detail-oriented and calm under pressure
• You bring a strong vision for growth and innovation in learning
• You are curious and excited about how tech — including AI — is changing the way people learn
• You enjoy working across teams and building collaborative relationships
• You care deeply about supporting the voluntary sector to grow and thrive

In return, we offer a flexible, meaningful role with plenty of variety. You will join a supportive, values-led team and play a key part in an organisation that helps charities do what they do best: make a difference.

We know the voluntary sector is always evolving and we want our training to stay one step ahead. If you’re excited by the idea of helping others learn, grow, and succeed, we would love to hear from you.

About Services and Partnerships

​This role sits within the services and partnerships directorate.

Our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.

​Each year, we deliver hundreds of training courses on the topics that matter most to charities, reaching thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector. The insights we gain also inform and shape NCVO’s policy priorities.

The training team includes two Senior Training Officers and a Training Assistant, and is supported by colleagues in our Business Support team.

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

Are you bilingual in Portuguese/English with a background in health? If so we would love to hear from you.

MannionDaniels are looking to recruit an experienced Grants Manager (bi-lingual Portuguese- English) to support our Gavi CSO funding mechanism. The Grants Manager will need to have a background in health as they will be responsible for oversight of a portfolio of different sized grants, delivering immunization and health system strengthening programmes across different types of organisations and geographies. The Grants Manager will work collaboratively with technical colleagues to maximise results and minimise risk for a portfolio of projects. The role holder will support the performance and develop the capabilities of grantees and contribute to wider learning.

We are looking for people with either direct experience of working in the health sector in West and Central Africa, Mozambique or Angola and are fluent Portuguese speakers. The Grants Manager provides a focal point to coordinate the technical, financial, and operational support to each grantee throughout the grant management process. The Grants Manager will work closely with the wider grant support team to ensure grants move efficiently through the grant management cycle and to coordinate technical assistance for grantees. In addition, the Grants Manager will support the design and delivery of further Gavi projects implementing technical assistance to CSOs in specific thematic areas and countries.

Start date: ASAP

Location: UK 

Application Deadline: 30 September 2025. Please note that applications will be reviewed on a rolling basis, so early submission is encouraged.

Job title: Development Manager

Working hours: 35 hrs per week 

Remuneration: £45,000 - £50,000 annually. Final salary will be negotiated based on skills and experience. 

ABOUT IWPR

Founded in 1991, the Institute for War and Peace Reporting (IWPR) is a non-profit organisation that works with independent media and civil society to promote positive change in areas of crisis and conflict. From Ukraine to the Philippines – via the Middle East, Africa, Latin America and Central Asia – we have trained tens of thousands of journalists and civil society activists and built many lasting organisations that remain independent to this day in Afghanistan, the Balkans, Africa and Asia.

THE ROLE 

The Development Manager will proactively develop programme ideas into winnable proposals and progress income from institutional donors as well as trusts and foundations. Reporting to the Global Development Director, the successful candidate will be a self-starter with the relevant experience, skills and relationships to develop a portfolio of prospects and grantmakers. You will work as part of a collaborative and friendly development team and work closely with programmes to develop new ideas and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop new ideas for business development and submit to institutional and/or trusts & foundations as appropriate
• To work with programme teams to submit timely proposals in response to calls including proposal development and coordinating the proposal administration process
• Work closely with the programme teams to identify and respond to new opportunities for their portfolios and develop existing relationships in collaboration with IWPR programmes
• Contribute to the development team and overall organisational income targets
• Develop strategies for engaging new prospective donors – including foundations - through research
• Gather and share information on new potential funding and/or themes and contribute to the intelligence and MEL functions of IWPR with donor information and competitor mapping
• To contribute to the overall strategic development of the team including the MEL and networking functions

KNOWLEDGE, SKILLS AND ABILITIES

• At least 4 years of experience working in a similar role
• Significant and demonstrable experience of securing income from institutional donors, trusts and foundations
• Ability to work independently and as part of a remote team
• High quality verbal and written communication, problem-solving, critical thinking, attention to detail, and a desire to collaborate effectively with peers
• Proven successful experience in identifying and securing unpublished funding opportunities
• Ability to deliver high-level presentations to donors, clients and internal audiences

Applications will be reviewed on a rolling basis. 

Principals only. No calls please. Only those who have been selected for interviews will be contacted. IWPR will never ask for payment for recruitment.

IWPR is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, veteran status or pregnancy and maternity. 

Prospectus are delighted to be working with our client in the search for their new Philanthropy Manager. The position will be offered on a full-time basis, on a hybrid contract. The position is expected to occasionally travel across the UK to meet clients and work closely with staff members based in Bristol and Whiteley.

The Organisation
The company runs around 5000 family and charitable trusts, managing assets of over £1 billion.  This includes over 400 charitable trusts, ranging in value from a few hundred thousand to tens of millions, and supporting charitable causes across the spectrum.  

The organisation's ethos is driven by our “Can-do; Will-do” approach, with a focus on ensuring best-in-class client service. Their objective is to be the #1 provider for grant-making charitable trusts and foundations in the UK. 

The company are now looking to expand their philanthropic offering to meet this objective and are looking to recruit a Philanthropy Manager to join this exciting project.

The Role
The organisation is seeking a confident, strategic, and experienced professional to contribute to the delivery of their philanthropic services. This hybrid role combines the management of charitable trusts with the delivery and development of their philanthropic proposition. You will oversee a portfolio of trusts, support high-net-worth clients in achieving their charitable goals and contribute to the strategic growth of their trust and philanthropy services.

The Candidate
The successful candidate will have significant experience within the philanthropy field, with proven ability to build and maintain relationships with high-net-worth individuals and charitable organisations. You will be a collaborative and strategic thinker, skilled in active listening, persuasion and influencing. You will be comfortable working in a fast-paced environment, with the ability to oversee a wide-ranging portfolio.

If you are interested to learn more about the position, please apply with your CV only. Should your profile be successful, a relevant consultant will be in touch to explore the role, and experience, in more detail.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Relationship Manager in order to help manage various diverse and exciting accounts within the charity.

In this key position, you will manage a diverse portfolio of high-value donors and collective fund accounts, overseeing financial administration, client communications, and compliance. You’ll play a crucial role in ensuring funds are distributed efficiently and effectively to charities and social enterprises worldwide.

As a Relationship Manager you will:

• Manage and nurture relationships with High-Net-Worth donors and collective fund clients.
• Administer client finances including bookkeeping, reconciliation, cash flow, payments, and donation reporting.
• Ensure compliance with UK charity law and regulatory requirements.
• Liaise with clients, intermediaries, grantees, and third-party service providers.
• Support external communications, events, and networking to grow the organisation’s profile.
• Maintain office systems and provide administrative support as needed.

 

To be successful, you must have experience:

• Experienced in delivering exceptional service to HNW/UHNW individuals, with a genuine passion for philanthropy.
• Knowledgeable about the charity sector and grant making processes.
• Detail oriented with strong analytical and compliance skills.
• An excellent communicator, confident in both verbal and written forms.
• Organised, proactive, and able to manage multiple priorities in a fast paced environment.
• Skilled in Microsoft Office and comfortable working with sensitive data.
• A collaborative team player with a positive attitude and eagerness to learn.

Salary: Starting salary £35,000

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Role summary

The Minster Centre is a small, friendly organisation and the Reception Manager needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Reception Manager role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.

Terms and conditions

Salary: £21,064.54 pro rata (£29,489.77 FTE)  

Hours: 25 hours per week as follows Monday 9am – 5pm, Tuesday 9am – 4.30pm, Wednesday 8am – 1pm, and Friday 9am – 5.30pm. Some flexibility in hours may be possible.

Location: The Minster Centre, Queens Park, NW6 6RD

Contract: Part time, permanent

Benefits: Pension scheme, flexible working options, generous enhanced paternity and maternity and adoption policies, closure between Christmas and New Year with additional paid holiday, enhanced sick pay entitlements increasing with length of service

Annual leave: 33 days (including bank holidays) 

Responsible for: Receptionists

Reports to: Facilities and Membership Manager

How to apply

Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Facilities & Membership Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQ+ community, care leavers, disabled people and people from other minorities.

To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships.

Background

The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors and provides an accessible therapy service. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.

The Reception Manager is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. As part of this role, you will provide first-line support to tutors and students as well as undertake administrative duties crucial to the running of the Centre. You will also provide support to other staff members where appropriate.

Job summary

The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they would be organised, have excellent IT skills and knowledge and, ideally, practice of using Zoom. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.

Duties and responsibilities

Oversee and manage the Reception Team

• Ensure Reception is always covered by organising a reception rota that covers absence, holidays, etc.

General management of Reception

• Receive and welcome visitors.
• Co-ordinate access to the building, opening and closing of the building.
• Respond appropriately to emergencies.
• Order stationary and other supplies as requested.
• Manage petty cash.
• Keep the reception area tidy.
• Ensure there are adequate supplies of daily refreshments and organise catering for specific events.

Event and training support

• Set up for events and assist with special or evening events when requested.
• Organise and keep track of First Aid and Fire Marshal trainings.

Administration

• Manage the room booking system, including the processing of invoice figures in communication with Finance Assistant/Credit Controller.
• Deal with room booking enquiries and bookings for events.
• Answer, screen, and forward incoming telephone calls, and provide basic information when needed.
• Undertake data entry tasks, or similar, in quiet periods.
• Deal with customer queries or complaints politely and positively.

Facilities

• Work with the Facilities and Membership Manager to source and organise suppliers to meet the various facility needs of the building.
• Ensure that the building has adequate cleaning by working with the Facilities and Membership Manager in communication with Total Clean.
• Conduct daily spot checks of the building and report any significant problems to Facilities and Membership Manager.
• Undertake small repairs of damaged equipment or fixings.

IT support

• Field/triage general IT Support emails with the IT Team.
• Diagnose and resolve equipment issues on site.
• Support tutors and office staff with basic Office apps, Moodle, Zoom queries (support and training can be provided).
• Provide IT support for tutors facilitating Zoom teaching sessions including troubleshooting.
• Manage tutor Zoom accounts.
• Schedule Zoom sessions.

Student support and progression 

• Ensure that students are enrolled on courses and set up on systems accurately.
• Manage the re-enrolment process between academic years. 
• Oversee the recording of student progression. 
• Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information. 

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with their line manager or the Interim Management Team.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.

What is the opportunity

Balance is seeking a persuasive and positive role model to work with its leadership team and trustees to shape our quality and commercial development. The Quality and Development Manager will occupy a key role in supporting our growth, sustaining our quality standards and growing commercial and income generating activity.

This post is also regarded as development opportunity for a candidate looking to be part of the charity's long term succession strategy for middle and senior managers.

About your values and strengths

You are someone who strenths and values will align with the following attributes:

• You can think on your feet and are consistantly able to bring ideas to the table
• You understand the tension between quality and cost and how to resolve them
• You are able to build alliances and relationships that have sustainable benefits to the charity and its work
• You can exhibit confidence in your colleagues and mobilise their skills and knowledge to drive our quality standards
• You see problems as opportunities and a gateway to new ways of delivering our services and business development

What you can expect from us

• A charity that works hard to put its people, those who it supports and those who provide its services at the heart of what we do.
• A charity that takes its mission and values seriously in developing its services, operational approach and commercial relationships
• That supports and encourages its staff to participate as partners in our development as a business, our outcomes and the delivery of our values.

You can also expect

• A commitment to training and professional development to support internal progression in and beyond the charity.
• Inclusion in and a 3% employers contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus bank holidays and an additional day off for your birthday.
• Access to a range of discount schemes including Blue Light Card
• Access to the charity's employee assistance programme.
• Access to travel card loan, and bike to work scheme.

Do you thrive on making governance meaningful, not just procedural? Could you help a national charity embed best practice while ensuring every voice is heard?

We’re recruiting a Governance Manager for a leading national charity in the adult social care sector. This is your opportunity to shape governance at the highest level, influence decision-making, and ensure robust systems underpin life-changing work.

This is a remote role with National travel. You must be able to travel to Watford, St Albans, Gloucester, West Midlands & North Yorkshire. This would be no more than four times a quarter. 
  
Why You’ll Love This Role As Governance Manager, you’ll:

• Work closely with the Chief Executive, Chair, and Board of Trustees to ensure strong governance and compliance.
• Oversee board and committee meetings, from agendas to high-quality minutes.
• Lead the charity’s policy framework and ensure all policies are legally compliant and clearly communicated.
• Have oversight of major programmes/projects, ensuring performance reporting aligns with strategic priorities.
• Manage and develop a small, dedicated team.
• Play a central role in family and member engagement, ensuring stakeholders’ voices are heard and acted upon.

You’ll be part of a values-driven, collaborative culture where your expertise will have real impact — and where you’ll be supported to develop and grow.

What You’ll Bring We’re looking for a Governance Manager who can:

• Demonstrate strong understanding of governance, compliance, and charity regulation.
• Confidently support and engage senior stakeholders, including Trustees.
• Write clear, professional reports and take accurate minutes at a senior level.
• Organise multiple priorities and meet deadlines with ease.
• Bring experience of project or programme oversight.

Desirable:

• PRINCE2 or equivalent project management qualification.
• Experience working with membership models.

About the Organisation Our client is a respected national charity, committed to supporting adults with care needs, their families, and communities. Their mission is simple: to empower people to live fulfilling lives. They operate in line with the Charity Commission Code of Governance and NCVO’s ethical principles.

Inclusion Statement We welcome applications from people of all backgrounds, identities, and experiences. We are committed to building a diverse and inclusive workplace where everyone can thrive. If you need adjustments at any stage of the recruitment process, please let us know.

Apply Now If you’re ready to bring your governance expertise to a role where it really matters — don’t delay in applying. Shortlisting may close early if we receive strong applications.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The work we do at Money and Mental Health has a real impact for people with mental health problems. As a core part of our charity, the Mental Health Accessible (MHA) team is on a mission to make everyday essential services – like banking, energy, water and telecoms – genuinely accessible for people experiencing mental health problems.

We do this by working directly with firms – and we’ve worked with leading providers from across essential sectors, including Lloyds Banking Group, HSBC UK, Nationwide, Co-operative Bank and Ovo. 

Whether it's a full MHA accreditation, or bespoke consultancy on inclusive service design, reviewing customer communications or amplifying the voices of people with lived experience within processes, every part of what we do drives real, systemic change.

We’re looking for a proactive, passionate and detail-oriented Strategic Partnerships Officer to support the growth and delivery of our consultancy work, within the Mental Health Accessible programme. This role is ideal for someone looking to build an impact-driven career in consultancy, project management or partnerships, with hands-on involvement across business development and client relationship management.

If you're passionate about mental health, social justice and using evidence to improve lives, we’d love to hear from you.

Key tasks in the role will include: 

• Project management & delivery: Assist in coordinating client-facing consultancy projects, ensuring clear timelines, responsibilities and smooth cross-functional collaboration.

• Business development: Support new business pipeline growth, help draft pitches, conduct outreach and build relationships with potential and existing clients.

• Copywriting & communications: Draft, edit and proofread consultancy outputs, proposals and social media content to ensure clear and accurate messaging.

• Meeting & record management: Organise internal and client meetings, maintain accurate documentation including agendas, notes and follow-ups.

• Reporting & analysis: Contribute to internal reporting on business development and financial forecasts, tracking metrics and targets.

• Administrative & organisational support: Assist senior leaders and other teams within the charity to deliver our programme of research and consultancy work.

Location: We welcome applicants from across the UK. We are based in east London, with London colleagues working from the office twice a week. This post can be offered to non-London applicants, with twice monthly travel to our London office. The salary is the same for both London-based and non-London based applicants, who are expected to fund their own travel costs to the office. The office is wheelchair accessible, with accessible lifts, toilets and showers.

Hours: This role is offered as a full-time position (37.5 hours per week) or part-time (minimum 30 hours over 4 days a week). The charity has a flexible working policy with core hours of 10am - 3pm and remaining contracted hours distributed throughout the week flexibly. 

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Role purpose
Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans.

The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc.

The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager.

The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Key Responsibilities

• Triage, onboard and support a caseload of 15-20 individuals
• Triage and support individuals dropping into the service for household / cost of living crisis support
• Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations)  
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals’ behalf
• Complete emergency applications and grant applications
• Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management
• Provide housing, general money and debt management advice
• Provide information on employment opportunities and training support for clients
• Where appropriate, source warm goods for those in need
• Engage in outreach within the borough to encourage referrals and promote the service
• Signpost to other relevant services in the borough, or further afield
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
• Provide updates and feedback to the broader teams
• Engage in multi-disciplinary meetings, both internally and externally
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
• Record the results of outcome assessments and satisfaction surveys on the Views databases
• Work in line with triage procedures and use the referral process when referring cases to external organisations
• Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
• Undertake additional duties that may reasonably be required to fulfil the objectives of the post

 

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams)
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice and information
• Experience of managing complex cases and autonomously managing a caseload
• Experience of working with multiple agencies and attending multi-disciplinary meetings
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
• Experience with de-escalation, recognising and mitigating risks
• Experience of working with challenging behaviour 
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery 

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening and liaison skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – individuals with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload

Desirable

Lived experience of mental health problems, and of using mental health services

Details:

Salary: £40,373 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

For this role, we need someone to come into the office at least one day a week, on a Tuesday. A day where all of Income Generation and Grants come into the office. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.

Contractually this role is London-based.

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement 

Closing date for applications: 9am on Monday 15 September 2025

Interview dates: Monday 22 or Tuesday 23 September 2025. Interviews will take place in person at our office in London. 

Second virtual round will be on Thursday 25 September 2025.

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information:

Are you passionate about improving the wellbeing of healthcare professionals? Do you have the drive to lead a transformative initiative that supports care staff across the UK?

We are seeking a Healthcare Wellbeing Manager to lead the development and delivery of Caring with Confidence. A pioneering partnership with a leading funeral company. This programme will empower care home staff to navigate the emotional demands of end-of-life care with resilience, compassion, and confidence.

Key responsibilities:

• Project management: Lead and coordinate programme delivery across multiple regions, monitor progress and adapt based on feedback.
• Programme development: Co-design training content, digital resources and recorded materials tailored to care staff.
• Workshop facilitation: Deliver engaging, compassionate workshops and adapt facilitation style to diverse audiences.
• Partnership management: Support strategic collaboration between Hospice UK and the funeral partner, and coordinate a network of trainers.
• Professional engagement: Represent the programme at events and build relationships with healthcare professionals and sector leaders.

About you:

You bring a deep understanding of the emotional and psychological challenges faced by healthcare workers, such as burnout, compassion fatigue and grief. You’re a confident communicator, skilled facilitator and strategic thinker with experience in wellbeing, mental health or healthcare settings.

Why this role matters:

You’ll manage a programme that will:

• Strengthen emotional support and team resilience
• Build confidence in discussing death, dying, and grief
• Foster a culture of care and compassion from day one

This is a unique opportunity to shape a national programme and make a lasting impact on the wellbeing of care staff.

About Compassionate Employers

Join us at Hospice UK’s Compassionate Employers programme as we change how employers support their employees through grief, caring, and the end of life. 

Compassionate Employers is a workplace programme offering support for bereavement, caring or terminal illness. Our clients use our services ad-hoc or sign up for a yearly membership.

Since our launch in 2019, we've seen impressive growth and now we’re helping more than 165,000 employees across the UK. Our ambition is to continue to grow to become a leading workplace wellbeing programme. Our ability to adapt and refine the programme over the last few years as helped us to evolve and respond to the market need. We are an ambitious team looking for the next person to help us take this programme to the next level.

We need someone who can become a leading external voice within the workplace wellbeing field. We need a confident speaker who can inspire and engage their audiences at industry led conferences and webinars. 

We're after someone who can build strong relationships and think strategically to meet our clients' needs. You'll need to spot opportunities for growth and collaboration while ensuring our clients get the most value out of our programme. 

Most importantly, we want someone who cares as much as we do about making a real difference in people's lives at work. If you're driven to promote workplace wellbeing and eager to create positive change, come join us and help shape the future of the Compassionate Employers programme. 

If you’re interested in our Compassionate Employers role, we’d love to hear from you. If you’d like to ask any questions before applying, you can contact Lucy (her contact details are available on our website)

You’ll find lots more information about the role and team in the Candidate Information Pack (available on our website to download).

How to apply:

To apply for this role, please send us the following documents by 9am on Monday 15 September 2025:

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
• A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download
• A completed equalities monitoring form - available on our website to download.

We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.

Closing date for applications: by 9am on Monday 15 September 2025.

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.

Our client is one of the largest women's hostels in the UK for vulnerable women affected by homelessness. They offer support to women with a range of complex needs, including substance misuse, mental health issues and domestic violence, and provide these support services in a warm, welcoming and secure environment. They are now recruiting for a strong and supportive manager to help lead their Support Services. This role is initially a 6 month fixed term contract.

As Support Services Manager, you will line manage a team of frontline staff and will oversee the Support and Night services, consisting of 30 bed spaces for women with high support complex needs; the service aims to offer holistic support to these women, working alongside a range of partner organisations to facilitate a step-down move-on for women into semi-independent living. You will work to create and maintain key partnerships, continually ensuring that a high quality of service is delivered to all service users of the Project.

To be considered for this position, you must have significant housing management experience, as well as extensive knowledge and appreciation of the challenges faced by homeless women. You must have demonstrable experience of leading frontline staff, as well as significant safeguarding experience. You will also have proven working experience of contract monitoring and of setting and influencing strategy. Ultimately you will be enthusiastic, passionate and dedicated to leading a team to deliver the best quality of support to vulnerable homeless women. 

Please note, the client are looking to recruit for this role as soon as possible, so please only apply if you are available immediately or have no more than a 1 month notice period. Please note this role will be Monday-Friday 40 hours a week, working 1 out of 5 weekends (time off given in lieu).

Because of the purpose of our client's work, only women are eligible to apply for this role, under Section 7(2) (b) of the Sex Discrimination Act 1975.

Interviews are to take place Wednesday 10th September.

Do you want to make a positive difference to the health and wellbeing of women?Kingston Women’s Centre (KWC) is looking for a qualified and experienced female Counselling Manager to join our team of dedicated professionals.

KWC is a highly regarded and well-established charity providing counselling and therapy within a safe and caring environment for women of all backgrounds in and around Kingston upon Thames.

Due to the nature of our services, applications are invited from women only.This is a Genuine Occupational Requirement (GOR) as set out in the Equality Act 2010.We welcome and encourage applications from women of all backgrounds.

This pivotal role encompasses counsellor and supervisor recruitment and placement co-ordination, facilitating group supervisor meetings, overseeing the assessment process and client waiting list, contributing to ad hoc projects such as written bids for fundraising and acting as Safeguarding Lead. The Counselling Manager must have experience of managing and supervising counsellors in training and the ability to engage with people at all levels including the Admin and Clinical staff and Board of Trustees, a BA/MA in counselling/psychotherapy and Accreditation with BACP or UKCP. We would also require a minimum three years post-qualification with complex client work and experience as a clinical supervisor

This key position is exceptional in its variety of opportunities and responsibilities; you will have the advantage of being able to work flexible hours, managed by the Centre Manager and supported by our Clinical Trustee. An added benefit is the opportunity to rent a room at low cost within the building for the counselling of private clients should the successful applicant be currently working part time in private practice.

If you are interested in applying, please look at the full details on Kingston Women’s Centre’s website 

The closing date for applications is 4th October 2025.