Client relationship manager jobs

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Redbridge Crisis Alternative Service in London.

Sounds great, what will I be doing?

The main purpose of this role is to provide high-quality support and interventions to clients with mental health needs who require early intervention and prevention. The postholder will support clients throughout their time in the service, empowering them with the skills to cope independently, while working in line with organisational values, the ethos of recovery, and principles of co-production. Responsibilities include managing a caseload of clients, delivering group activities and programmes, and clearly communicating the aims, objectives, pathways, and service model to enable clients to fully participate in and co-produce their support. The role also involves helping service users engage effectively with community professionals, developing peer support networks and community-based approaches, monitoring the health, wellbeing, and safety of service users, and contributing to the core work of the service. Accurate and timely administration, referrals, assessments, and service reviews are required, alongside participation in supervision, appraisals, training, and team development activities. Flexibility, initiative, and a collaborative approach are essential to ensure effective service delivery and support for both clients and colleagues.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have lived experience of mental health care pathways, including emergency department attendance, acute admissions, and community mental health services, alongside a solid understanding of the issues affecting individuals with a range of mental health conditions. They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Strong listening and verbal communication skills are essential to engage appropriately with service users in crisis, colleagues, and external agencies, both in person and over the phone. Knowledge of recovery tools, local mental health and wellbeing support, and the ability to assess needs, risks, and aspirations to provide appropriate signposting are required. The candidate will demonstrate strong prioritisation, time management, and the ability to work dynamically under pressure. Proficiency in IT, including MS Word, Outlook, and internet functions, as well as good literacy and numeracy skills to produce clear written correspondence, is expected. They will have a sound understanding of safeguarding issues and the ability to address them appropriately, work effectively both independently and as part of a team, and support the induction of new peer staff and volunteers. Strong communication, partnership building, and interpersonal skills are essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered

About the role 

At the heart of our operations, our exceptional Regional Casework Coordinators serve as the primary point of contact for members of the armed forces community reaching out to our Regional Offices for support.

In this dynamic role, no two days are the same. You may be supporting individuals in distress over the phone, managing email and voicemail communications, collaborating with volunteers on complex casework, building strong relationships with local authorities and charitable organisations, or working closely with internal services to secure the best possible outcomes for our clients.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support them. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex.

You will occasionally be required to travel around the region or further afield, to attend face to face meetings or training events.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. You will initially be required to attend an in-person caseworkers’ course which may require an overnight stay.

About the team 

Reporting to the Regional Casework Manager our Casework Coordinators, together with our Volunteer Caseworkers, work remotely within the regional office area.  With beneficiaries at the heart of everything we do, team members pride themselves in building and maintaining close working relationships to ensure the smooth operation of the office.  The wider regional support team includes a Regional Manager, Volunteer Development Manager and a Community Engagement Manager. 

About you 

To thrive in this role, you'll demonstrate composure and resilience, paired with genuine empathy and a strong commitment to supporting those in need.

Our beneficiaries are at the heart of everything we do. To support them effectively, you’ll need to be an attentive listener and a clear, compassionate communicator.

You will have experience of providing welfare support, especially on the telephone and an understanding of benefits, debt management, disability, homelessness, local authority provision or mobility would be a real benefit.  Understanding the way of life of today’s Armed Forces, veterans and their families and experience of working with volunteers would be a real advantage.

Knowledge of Safeguarding and GDPR is essential in this sensitive role as team members are responsible for recording and protecting personal data and reporting safeguarding concerns.

Proficiency in Microsoft Office 365 applications is essential, and prior experience using a case management system would be highly advantageous.  It is important that you have experience of planning and managing your own workload, with minimal supervision.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

Closing date: Midnight of 21 September 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 29 September 2025.

As part of the selection process, you will be required to complete an assessment.

We are looking for an experienced and passionate Head of Area to work as part of our Operations Team, working across Swindon, Wiltshire, Buckinghamshire, Oxfordshire and Berkshire West.

The successful candidate must be able to travel regularly to locations across the region and occasional national travel throughout England

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Services Division leads the delivery and growth of our care and support services and NHS and Local Authority partnership working, aligned with our corporate strategy.  The team are responsible for ensuring services meet quality standards, contractual requirements and provide great outcomes for people we support. They ensure that in areas where we are leading or delivering partnership working that we meet any contractual requirements and develop effective governance and oversight of this area of activity, including maintaining appropriate separation between our operational service delivery and that of the Strategic Partnership & Alliances Division. The Services Division is a large and constantly growing team being commissioned to deliver care and support services through funding by Local Authorities, the NHS (local and national) and other central government initiatives.

How you will make a difference

As a Head Of Area for Rethink Mental Illness, you will work as part of the London and South East Regional Services team. You’ll engage NHS Integrated Care Systems (ICSs) and Local Authorities, as well as engaging with government level strategic programmes, developing partnerships that align with our corporate strategy ‘working together to build communities that care’ You will ensure that we utilise the experience, expertise, and reputation of Rethink Mental Illness to help shape care and support services, change the way in which services are delivered through new partnerships and grow our service offer to improve the lives of people severely affected by mental illness in places we operate, and beyond.

The release of the NHS 10 Year Health Plan for England in 2025, titled ‘Fit For The Future,’ presents new opportunities to influence the government’s three major initiatives: transitioning care from hospitals to community settings, incorporating digital technology, and focusing on prevention rather than treatment. These objectives align with our Corporate Strategy and are pursued through our internal Mission Delivery Boards.

You’ll work with other people and agencies, in a joined-up way, so that people living with severe mental illness receive coordinated support. The improved outcomes we expect to see through the delivery of Communities that Care are focussed on:

• Access to health and social care.
• Housing.
• Employment, education, training, and volunteering.
• Physical health.
• Social connectedness.
• Money.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.

Our specialist Youth Service provides holistic, one to one casework and a programme of activities and trips. We are looking for a Head of Youth Services (maternity cover), who will work with other team members to support the effectiveness of operational activities, leading the youth services elements within the organisation. The postholder will be responsible for promoting the wellbeing, learning and development of youth service staff and volunteers and will lead on safeguarding the young people we work with, along with working closely with the Youth Casework Manager and CEO to manage established partnership projects.

We would love to hear from you if you have: 

• Substantial experience of working with refugee, asylum seeking and migrant children and young people facing multi-faceted issues, and managing those services. 
• Successful experience of effective project management, monitoring and evaluation.
• Significant experiences of casework management, confidentiality procedures, and safeguarding and child protection. 
• Knowledge of the issues faced by refugee, asylum seeking and migrant children and young people at an individual level. 
• Knowledge of requirements and responsibilities of Local Authorities in relation to young migrants, alongside local and regional statutory and non-statutory support agencies and their role. 

Benefits include: 

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays.
• Additional long service annual leave days up to a maximum of an additional 5 days per year.
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution.
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans.

DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away.

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

Are you someone who thrives on making a genuine difference to people’s lives? Do you have experience working in health, social care or the voluntary sector and want to play a vital role in improving how older people access the support they need? If so, we would love to hear from you.

Age UK Bromley & Greenwich is seeking a dedicated and compassionate Care Navigator to join our expanding team in partnership with Oxleas NHS Trust. Based at Memorial Hospital in Woolwich, you will be embedded within a multi-disciplinary team working on the Proactive and Frailty pathways. Your focus will be on supporting older people with complex needs, helping them navigate health and social care systems, and connecting them to relevant services across the community.

This is a key role that sits at the heart of person-centred care. You will attend multi-disciplinary team meetings, work alongside professionals including GPs, case managers and mental health staff, and spend time speaking directly with patients and their families. Your role will be to truly listen, identify what matters most to the individual, and help them take practical steps towards better health, independence and wellbeing.

Key responsibilities include:

• Attending Multi-Disciplinary Team (MDT) meetings and contributing to holistic care planning

• Working with patients to understand their needs, provide emotional support and signpost to local services

• Liaising with a wide range of professionals across the NHS, social care and voluntary sectors

• Inputting information into systems including RIO and Framework I, with training provided

• Keeping accurate records and contributing to service evaluation and improvement

We are looking for someone who is:

• Experienced in health, social care or voluntary sector settings

• Empathetic and a confident communicator

• Able to build strong relationships with a range of professionals and clients

• Organised, reliable and motivated by positive outcomes for others

• Comfortable working independently and as part of a team

• Passionate about supporting older people to live well and with dignity

This role offers the opportunity to be part of a well-respected local charity with a strong values-led culture. You will be joining a supportive team that values collaboration, creativity and kindness. As a Care Navigator, your work will have a direct impact on people’s lives at a time when they are most vulnerable.

For the full person spec and job description please download the job pack.

Prospectus is excited to be partnering with our client in the search for a new Grants Officer to join their collaborative team.
 
The organisation is an independent charitable foundation that aims to build partnerships and invest in communities to make lasting change so local residents can access the wealth of opportunities that surround them. For 35 years they have been supporting communities and local charities in the East End of London.
 
This Grants Officer role is available on a permanent contract and full-time basis (35 hours a week). This is a hybrid role, where the foundation would like the postholder to attend the Isle of Dogs office two days a week in East London, with Wednesday being a core office day. The salary banding for this role is £28,000-£32,000 (dependent on level of experience).
 
In this role, you will report to the Head of Grants and Programmes and support the development, management, and promotion of the foundation's grants programmes. You will manage a portfolio of grants, provide guidance to applicants and grantees, assess grant applications, and conduct due diligence to inform funding recommendations.
 
You will monitor funded projects, ensure timely reporting and validate project delivery. You will maintain accurate records on Salesforce. You will support donor engagement, ensure reporting aligns with CSR goals, review end-of-grant reports, and contribute to annual programme reporting. You will help deliver funding workshops and community events. You will assist with developing systems, policies, and communication tools for grant making. You will stay up to date on best practices in grant making and contribute to continuous improvement.
 
To be successful in this role, you will have knowledge or experience of delivering a grants programme or working in a fundraising environment. You will have experience or understanding of working within the voluntary sector and needs of communities in the East-End of London. You will have a strong eye for detail and experience gathering, recording information, and presenting to audiences.
 
You will be a strong communicator, who can develop relationships with people from different backgrounds and lived experiences. You will be able to work on your own initiative and within a small team. You will have excellent IT literacy and administrative skills.
 
Desirably, you will have experience using Salesforce CRM, managing budgets, knowledge of participatory grant making, and public speaking.

We are looking for an autonomous, inspiring, confident and organised leader. A transformer, capable of leading change and of developing services systematically and robustly. Someone who is inspired by the work we are doing now, and the opportunity to continue to lead growth and development. 

Joining at an exciting time as we prepare a three-year strategy, you will have experience of charity sector, be able to evidence service leadership, change management, service design / transformation. You will have a strong understanding of governance, quality and safety in service design, as well as lived experience impact.

You will have had experience of working in or alongside the NHS. You will be an empowering leader, supportive and coaching in style, bringing people with you through development and change work.

You will be collaborative in your approach and credible in your leadership. You will have worked with other senior leaders and be comfortable presenting to boards and to a wide range of internal and external stakeholders. 

Please refer to the attached recruitment pack for the full Job Specification.

Please upload your CV and supporting cover letter, outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post and how you meet the criteria.

Closing date: Midnight Sunday 21st September 2025 

First stage virtual interviews: Monday 29th September 2025 

Second stage in-person interviews: Wednesday 15th October 2025 

Executive Director of Brand, Marketing & Fundraising

Location: Any Crisis office across Great Britain, hybrid working with weekly meetings in London
Salary: £120,000 per annum
Contract: Permanent

At Crisis, we believe that homelessness should not exist, and together we can end it. Our bold 10-year strategy is already driving change but with homelessness rising and funding challenges increasing, we know we must think differently, act courageously, and inspire more people to join us.

We’re looking for an exceptional leader to shape the future of our brand, marketing and fundraising. This is a chance to combine creativity, strategy and purpose, ensuring that our voice is heard, our supporters feel deeply connected, and our income grows to meet the scale of our ambition.

What you’ll do

As Executive Director of Brand, Marketing & Fundraising, you will:

• Provide inspirational leadership to a talented directorate and play a vital role as part of our Senior Leadership Team, reporting directly to the CEO.
• Lead the development of a multi-year fundraising plan that drives sustainable, diverse income and enables Crisis to scale its life-changing work — including our new ambition of direct housing delivery.
• Refresh and strengthen the Crisis brand, building awareness, trust and influence across Great Britain.
• Grow a thriving community of supporters, partners and advocates who stand with us to end homelessness.
• Personally steward high-value relationships and inspire others across the organisation to embrace fundraising and engagement as a shared responsibility.

Who you are

We’re looking for someone who combines vision with action — a leader who brings both strategic insight and personal passion. You will have:

• A strong track record of leading fundraising and supporter engagement at scale, with experience delivering significant income growth.
• Proven success in enhancing a brand to deliver organisational priorities.
• Expertise in strategic marketing, audience engagement, digital innovation and integrated campaigns.
• Experience as part of a senior leadership team, working collaboratively and influencing at Board level.
• Commitment to equity, inclusion and co-production, ensuring that the voices of people with lived experience of homelessness inform our work.
• An inspirational leadership style that motivates, empowers and unlocks potential across teams.

Above all you want to be part of a movement of change-makers determined to end homelessness in our time.

Ready to Learn More?

Click below to view our full Candidate Pack for everything you need to know – including how to apply.

Closing date: Wednesday 15th October, 9am

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Community Support Service)
Reference: 298
Salary: £26,000 - £26,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Hours: 37.5 hours per week (5 Days)
Contract: 12 months Fixed Term
Reports to: Team Leader or Services Manager (CSS/DAS)
Main base(s): Watford Wellbeing Centre, providing outreach around Three Rivers.

Purpose of Post

The Community Outreach Worker (Community Support Service) provides people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

About the service

Our Community Support Service is here to provide advice, information and holistic outreach support to people who are experiencing mental ill-health or need help with their mental wellbeing. We work alongside people to develop an individually tailored package of support that meets their needs, working with clients to find the solutions that are right for them. This service is flexible to help resolve real-life difficulties and improve client’s independence, quality of life and wellbeing.

The service will be delivered in Three Rivers, based at the Herts Mind Network Wellbeing Centre, providing outreach around Three Rivers.

The purpose of the Community Support Service Outreach Worker is to:

• To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Three Rivers.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Friday 3rd October 2025.
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews to be held at Watford Well-being centre

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Senior Consultant, Executive Search
Location: Hybrid – 2 days per week in our Holborn office
Salary: Circa £55,000 per annum
Contract: Permanent, Full-time

As the first recruitment agency in the UK to become a certified B Corp, Prospectus is a recruitment business with a difference. Working exclusively in the not-for-profit sector, we believe our clients change the world for individuals, communities, and society. For almost 70 years we have been working across the UK and internationally to connect talented people with not-for-profit organisations and social purpose businesses.

We are looking for a Senior Consultant to join our Executive Search team, leading on high-profile Chief Executive, Director-level, and Board appointments across the sector. This is an opportunity to work in a fast-paced, consultative environment where you will not only deliver exceptional executive search assignments but also play a proactive role in developing new client relationships and expanding our reach across the not-for-profit landscape. Whether you come from a recruitment background and are seeking a more purposeful role, or from the charity sector and want to apply your skills in a new way, this is an opportunity to use your expertise to shape leadership where it matters most.

As a senior member of our Executive Search team, you will manage end-to-end processes across leadership and board roles, from initial engagement and market mapping to assessment, selection, and successful placement. Alongside this, you will take responsibility for building your own pipeline of work through networking, external engagement, and business development activity, raising the profile of Prospectus and strengthening our position as a trusted partner in executive search.

The successful candidate will bring:

• Significant experience working with or advising senior stakeholders in a strategic, consultative capacity.
• A proven track record of business development, including generating new opportunities and winning work.
• Excellent project management skills, balancing multiple assignments effectively.
• Commercial awareness, with experience exceeding financial targets or KPIs.
• Strong relationship-building skills, with the ability to foster trust and credibility.
• A consultative and inquisitive approach, demonstrating curiosity and strategic insight.
• A genuine interest in leadership within the not-for-profit sector.

If you are passionate about working in a values-led, collaborative environment, and helping to shape impactful leadership teams while driving business growth, we encourage you to apply.

Prospectus is committed to being a diverse and inclusive place of work and welcomes applications from all backgrounds, particularly underrepresented groups including people of colour and disabled people. As a Disability Confident employer, we commit to interviewing all candidates with a disability who meet the minimum requirements for the role.

Recruitment Timeline
Deadline for applications:
1st October 2025 (applications reviewed on a rolling basis)

Interviews with Prospectus:
First Stage – w/c 6th October (virtual)
Second Stage – w/c 13th October  (in-person)

To apply for the role please submit a copy of your CV and a supporting statement (no more than 1000 word) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.

This is a key role responsible for overseeing and managing the delivery and development of our Antifreeze programme.  Alongside the daily management of staff and volunteers, this role is responsible for ensuring that the services provided are safe, best practice and compliant with all relevant policies and procedures. 

As we seek to grow and reach more people, this role will play a vital role in undertaking strategic reviews of all current services and informing new service delivery and design.  This will be undertaken in partnership with other service leads and working closely with senior leadership colleagues. 

Please note:  A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010

Main duties:

· Oversight and delivery of all programme activities relating to Antifreeze including drop ins, one-to-one support, street outreach and faith-based activities.

· Establish and drive the overall strategic vision for the service in line with the operational plan and informed by the needs of the people the service exists for

· Lead the design and development of new services in line with client needs, resources, staffing and the strategic purpose of the team.

· Hold direct budget responsibility for day-to-day operations and in line with any specific funding requirements

· Be an active member of the Off the Fence leadership team

· Review and implement policies and procedures for safe service delivery

· Provide reports on key activity, outputs and impact in line with KPIs and other reporting requirements.

· Line manage the team of key workers, providing regular performance reviews, pastoral support and identifying training needs.

· Support with the recruitment and onboarding of new team members, including in-house training and supervision

· Ensuring that key workers have a good working knowledge of local services, referral routes, other agencies and when to highlight safeguarding concerns.

· Provide pastoral support for the team and volunteers in the service

· Lead Bible studies, prayer meetings for staff, volunteers and at external events as required

· Recruit, retain and manage volunteers in line with organisational policies and procedures

· Ensure safe and efficient delivery of services in line with health and safety, safeguarding, data protection and safe working practices.

· plan and maintain safe staffing ratios through effective resource allocation

· Design and delivery of projects/activities in line with fundraised income, including reporting and engaging with funders as required

· Build and establish key sector relationships across the city to enhance the team’s reach and impact in the community

· Oversight and pastoral responsibility for the faith-based activities delivered for and with clients

· Build and establish relationships with other providers who can meet the needs of our clients e.g. local health teams.

· Contribute to wider profile-raising activities of Off the Fence

· Review and implement policies and procedures for safe service delivery

· Have responsibility for the safe processing and storage of client data in line with data protection regulations and policies, including CRM.

· Regularly review the effectiveness, safety and efficiency of all services including drop-ins, one-to-one support and street outreach. 

· Active membership of and attendance at local forums, groups and networks

Key attributes and experience required for the role:

· Proven experience in managing frontline services and staff teams (minimum 3 years in a supervisory/management role)

· Experience of delivering services in the housing and homelessness sector

· Strong knowledge of the legal and statutory framework for housing, benefits, employment.  Ideally, knowledge of local services and support agencies.

· A passion for seeing people thrive and lives transformed – practically, emotionally and spiritually

· Strong alignment with the vision of Off the Fence, and a commitment to our organisational focus

· Strong understanding and application of safeguarding, data protection and health and safety policy.

· Experience in service design, service improvement and project management

· Experience in supporting people with complex and multiple needs, including substance abuse and severe mental health.

· Excellent organisational and time management skills

· High level of integrity, professionalism and confidentiality

· Ability to interpret policies, legislation and data effectively

· Proficient in Microsoft Office, and experience of CRM management

· A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010

Vision and values

Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists.

By 1997, Off The Fence became a registered charity, allowing us to expand and tackle poverty in a deeper way, through compassion, excellence, unity, integrity, and a Christ-like approach to supporting the most vulnerable.

Poverty is complex—it’s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support.

As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life.

The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope.

At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones.

Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home.

As a Christian organisation we seek to live and work by our values:

·Christ-like: we desire the best for others (Col 1:27, 1 John 3:16)

·Excellence: we aim for outstanding quality (1 Cor 12:31, Phil 4:8)

·Unity: we achieve more together (Ps 133, Eph 4:3)

·Compassion: we care for those who are suffering (Col 3:12, Matt 9:35)

·Integrity: we do what is right (Prov 10:9, Titus 2:7-8)

Working at Off the Fence

We are a small but highly dedicated team, passionate about seeing transformation across Brighton and Hove.  Off the Fence employees are entitled to:

- 25 days annual leave (pro rata) plus bank holidays, with extra days added for long service

- Up to 5 days of mission leave (pro rata)

- 7% employer pension contributions

Notes for applicants

If you’re applying for this role, we ask that you submit your CV and a cover letter.  In your cover letter please outline how your skills and experience align with the requirements of this role, as well as explaining why you want to be a part of Off the Fence.  

Are you someone who is looking to kick-start a career in finance within an exciting and growing charity?

Prospectus is delighted to be working with our client who are looking to add a Finance Assistant to their finance team. This exciting opportunity is offered on a permanent and full-time basis (35 hours a week). The role is offered on a hybrid working basis (1 day a week at the Central London office). The salary for this role is £28,000 FTE.

The organisation is a children's charity that strive to help children in their early years develop strong foundations for life and learning. They build capacity in communities by supporting parents and carers and enable collaboration across the public, private and voluntary sectors. Thrive At Five are on a journey to contribute to delivering a better outcome for babies and young children.

The charity is in an exciting moment, looking to expand their brilliant team! They are on a mission to increase their reach and impact across the United Kingdom. You could be a part of that!

Within this Finance Assistant role, you will report to the Finance Manager and support with Thrive At Five's finance operations and administration. You will manage the finance inbox and deal with enquires. You will process invoices, purchase orders, and assist undertaking policy reviews. You will assist with budget preparations. You will review expense claims and manage relationships with suppliers and contractors.

To be successful within this role, you will be a proactive individual who has strong numerical, analytical skills, and an eye for detail. You will have excellent communication skills and the ability to communicate with stakeholders at all levels. You will enjoy working and collaborating as a part of a team and be able to work on your own initiative. You will have excellent organisational skills and ability to manage your time wisely.

Desirably, you will have experience using accounting software (e.g. Xero and QuickBooks, etc) and an understanding of finance and governance within the charity sector.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We are a dynamic charity which supports adults with Learning Disabilities, Autism and Mental Health. We operate two Learning Centres, Charity Shop and Café in Northampton, and we aspire for further growth within the West Northants area.

We place our service users at the centre of what we do and pride ourselves on their having a fulfilled happy time. Our ethos, our motive is their achievement.

We are recruiting a Head of Care Services to join our senior team and to play their part in the ongoing development of our activities, ensuring that we maintain high quality standards and a person-centred approach.  The ideal applicant will have experience in ensuring the care and wellbeing of individuals, ideally with learning disabilities, autism and mental health, including the preparation of the range of paperwork and audits covering all aspects of care in a Day Centre setting,

The postholder will have knowledge of managing staff and supporting them to achieve positive outcomes, experience of interacting with Social Services and Health professionals, knowledge of Safeguarding procedures and managing the minimising of risk, strong I.T and communication skills and ability to contribute as part of a team and on their own initiative.

A full clean U.K. driving licence and qualification in Health and Social Care are welcomed.

We value our staff team and are accredited by the Living Wage Foundation in paying all our staff on or above the Real Living Wage.

Please note we require a CV and a completed application form.

References and a full enhanced DBS check will be required.

Closing date for applications:  Tuesday 7th October 2025
Interviews: Week commencing Monday 13th October 2025,

Permanent contract, full-time (35 hours pw) - Out of Hours, some flexible shifts. This post also might require occasional weekend working

Ref: KEY-252

Are you a proactive, compassionate and collaborative individual with a proven record of engaging positively with young people, families, offenders, or other vulnerable groups?  Do you have strong experience of providing support, advice and advocacy and the ability to assess clients’ needs?

If so, join St Giles as a Key Worker, where you will play an integral part in the new specialist multi-agency and multi-disciplinary Young Persons Team in Wolverhampton, providing a high-level service to vulnerable or at-risk young people (11-25) and their families across the different levels of need and support, from early help to children and young people in care.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About this key role

As a proactive member of the multi-disciplinary team, our successful candidate will share best practice with other team members in relation to approaches and strategies to support and engage young people and their families to achieve best outcomes, plus work collaboratively to develop plans of support and promote programmes of social education, activities, support, advice, and information, using a range of multi-sensory methods.

We will count on you to build positive relationships and promote the value of lifestyle changes to the client group and their families and to ensure that the voice of the child and young person remains central to their support and that they are proactively encouraged to build and contribute to their own programmes.  You will contribute to multi-disciplinary assessments of children and families in need of support and provide both proactive planned programmes of support and an intensive service which will include interventions to support emotional wellbeing and health and substance misuse; creative arts activities; support responding risks of criminal, gang and/or sexual exploitation; mentoring; and sports activities. Maintaining accurate records of support and interventions is also a key duty.

What we are looking for

• Experience of engaging successfully with challenging people
• Experience in negotiating with partner agencies to establish links to further the aims of the project
• Experience of working to targets and recording information for performance monitoring
•  An understanding of the client group and the challenges and motivations of young people
• Sound knowledge of using monitoring systems to record all aspects of the project
• Able to recognise the signs of child sexual exploitation (CSE) and take appropriate action
• Ability to set up and operate systems to monitor and report on work
• Excellent IT, interpersonal and communication skills, both verbal and written.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 25/09/25  Interview date: 06/10/25