Client relationship manager jobs

Money & Energy Advice Service Lead

Pro rata salary: £39,825 (35 hour week)

Home-based, with travel as required

Up to 35 hours per week with occasional evenings and / or weekend work will be required

Permanent (subject to external funding)

Responsible for: 2.0 FTE Money & Energy Advisers

About the role

This is an exciting opportunity for an experienced welfare benefits practitioner with a passion for sharing knowledge and enabling teams to deliver above and beyond.

With around 4 in 10 beneficiaries, we support seeking help with financial difficulties, this is a pivotal role for Kidney Care UK.

We are seeking a knowledgeable and confident specialist income maximisation activities for a role with three key parts: to lead a small team delivering benefits and energy advice and support directly to clients; to play a key role in upskilling and supporting our outstanding Patient Support team across the country; and to be the subject matter expert within Kidney Care UK.

Our external partners – British Gas Energy Trust have committed to fund our Money and Energy Service until March 2027. We are advertising this position as ‘permanent’ – we anticipate confirmation by December 2026 whether funding will be extended beyond March 2027.

This role is made possible thanks to the support of British Gas Energy Trust.

About Kidney Care UK

Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease. 

About the Money & Energy Advice Service

The Money & Energy Advice Service (MEAS) provides information and support for welfare benefits and income maximisation and promotes awareness of efficient energy use. Working closely with Patient Support officers, MEAS provides specialist knowledge and directly supports clients to achieve sustainable financial outcomes. The service was established in 2023 with the support of British Gas Energy Trust and is embedded as a valued element of the many ways Kidney Care UK supports people affected by kidney failure.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme

Closing Date:  29th May 2026

Interview Date: First stage 10th June 2026 - over Teams, Second stage 18th June 2026- On Site

Location: The role requires regular on-site presence to support shop teams. We offer flexibility in working locations where operationally appropriate, including some opportunity for home working. Flexible and compressed working patterns are supported, and we welcome conversations about individual requirements
Hours:  37.5 hours per week
Salary: Corporate Band F - £30,184 - £35,591 per annum
DBS Requirement:  Basic Check

Are you a creative communicator who wants their work to make a real difference?

Birmingham Hospice is looking for a talented and driven Retail Communications Officer to join our Income Generation and Marketing Team. This is a brand-new role - an exciting opportunity to shape something from the ground up and make it your own.

Our hospice’s retail estate is growing fast. With 26 shops and more on the way, retail is a vital source of income that helps us care for hundreds of patients and families across Birmingham each year. But to make the most of that opportunity, we need brilliant communications and marketing support behind it.

As our Retail Communications Officer, you’ll be responsible for delivering marketing for our shops, for retail-led events, our house clearance service, furniture collections and new store openings - driving footfall, awareness and income through creative campaigns, standout social media content and strong community relationships. You’ll be a trusted partner to our Retail Team, helping to build a consistent, professional presence for every shop in its community – and playing a key role in the growth of our retail offering.

You’ll work closely with our Retail and Communications teams, building real partnerships, supporting volunteer and staff recruitment, and helping ensure every one of our shops has a consistent, professional presence in its community.

What you’ll be doing

• Creating and managing campaigns that drive retail income, donations and footfall.

• Building and maintaining a strong retail presence on digital channels.

• Marketing house clearances, furniture collections and new shop launches.

• Supporting volunteer and staff recruitment through compelling storytelling and employer brand content.

• Monitoring campaign performance and reporting on key metrics, using insight to refine and improve activity.

• Equipping the Retail Team with tools, templates and training to ensure a consistent brand presence across all shops.

What we’re looking for:

• A background in marketing, communications or PR.

• Confidence across digital channels including social media, email and content management.

• Strong creative skills - you can write, design and produce quality content.

• Excellent project management and the ability to manage multiple priorities.

• A collaborative, relationship-driven approach.

• Ideally, experience in retail, charity or income generation marketing (though not essential).

Why work at Birmingham Hospice?

At Birmingham Hospice, our people are united by compassion, kindness and a shared commitment to making a difference.

By joining us, you’ll be part of an organisation that:

· Puts patients, families and people first

· Values respect, honesty and collaboration

· Encourages learning, reflection and improvement

· Supports flexible and inclusive ways of working

· Offers the chance to do work that is genuinely meaningful

Salary: £31,104 to 34,199 (Grade B)

Contract: 12-month fixed term contract (maternity cover)

Hours: Standard hours are 37 hours per week. These can be worked flexibly, and we are happy to discuss part-time hours and alternative working patterns.

Would you like the opportunity to provide advice, casework and representation to students?

Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist advice and representation to students at Manchester Met. As an Advice Centre Caseworker, you will support individual students through complex and often challenging situations, helping them to understand their rights, navigate systems, and achieve fair outcomes. This is a rewarding opportunity to make a real difference to students’ lives as part of a supportive, values driven team.

Working within our professionally recognised Advice Centre, you will:

• Provide confidential, impartial advice and support to students on a wide range of issues, including:

  • Student funding and finance
  • Disability benefits
  • Housing
  • Academic matters such as appeals, complaints and misconduct

• Deliver advice through multiple channels, including face-to-face, telephone, email, and Microsoft Teams, adapting your approach to suit individual needs.

• Manage casework efficiently and effectively, including drafting correspondence and negotiating with third-party organisations on students’ behalf.

• Act as a representative and advocate for students at meetings, hearings and tribunals, both within the University and externally. Cases may include issues such as discrimination, academic misconduct, or sexual violence.

• Work collaboratively as part of a supportive, passionate team focused on improving outcomes for students.

What Are We Looking For?

We’re looking for someone who has:

• Experience of advice work, including providing casework and/or representation at hearings or tribunals.
• The ability to locate, interpret and apply information resources and legislation, and explain these clearly to students.
• Significant experience of providing confidential, impartial and non-judgemental advice.
• A flexible, client‑focused approach to work.
• Excellent interpersonal skills, with the ability to build strong relationships and work effectively with people at all levels.
• An empathic, approachable manner and a strong commitment to supporting students.

For further information and to apply, please click the apply button.

Closing Date: 12pm Monday 25th May 2026.

Interview Date: Week commencing 1st June 2026.

Our EYFS compliant Early Years Provision is an essential part of our English for Speakers of Other Languages (ESOL) service, providing Early Years education & development for children who have English as an Additional Language (EAL). The parent(s) of our Early Years children attend onsite English Language classes for the duration of the Early Years session with the majority of our families having been resettled to the UK as those with refugee status.

Our ESOL provision currently runs at two locations, in Shefford and Bedford. This role is based predominantly in Shefford and is a term-time only role (39 weeks per year paid in equal instalments over a 12 month period) with regular team training and development opportunities at our central office in Bedford.

About the role

The Early Years Session Lead holds responsibility for leading sessions in our trauma-informed Early Years setting. They supervise a small team of L2 practitioners during the sessions, with the possibility of career progression to a Room Lead role with line management responsibilities following successful completion of probation period. As an OFSTED registered Early Years setting we work to support children to learn, grow and develop in line with the EYFS framework & Development Matters guidance.

The Early Years Session Lead is part of the EY Leadership Team, which meet together online on a weekly basis (currently Weds 15:00-16:00, with flexibility to amend meeting time to accommodate flexible working requests where possible)

In addition the EY Session Lead works in our EY setting in Bedford on a Friday alongside the Early Years Room Lead (Bedford) and the Senior Early Years Practitioner. We are open to discussing flexible working requests for the right candidate should working in Bedford on a Friday not be possible.

You can download a full job description from our website

Next Step

If this sounds like you, please complete our application form and Equal Opportunities form.

Location: Shefford, and Bedford Town Centre

Closing Date: 21st May 2026 at 6pm

Interview Date: 1st June 2026 in Shefford

I in 20 young people will have experienced the death of one or both of their parents by the age of 16 (Parsons, 2011). Do you believe that children and young people should not be alone on their bereavement journey? We do, help us to achieve our vision across Surrey and nearby areas of West and East Sussex and Kent.

Who we are

We are a medium sized charity supporting children and young people in Surrey and surrounding areas who have been bereaved or who are facing the bereavement of a close family member. We are the only charity in our local community providing a range of services that give the opportunity for children and families to come together in person. We know we make a difference to children and young people at a really difficult time and support them to move forward with their lives.

About the role

Our current director has had to leave for health reasons. We are seeking an exceptional and inspirational leader to focus on income generation and sustainability who shares our values of compassion, integrity and collaboration. We are aiming to reach all children and young people in our local communities who need our support through their bereavement journey . This is a broad role in an ambitious organisation with limited resources, it involves a mix of operational, strategic and external facing activities.

Main purpose of the role

Provide strategic direction by leading the senior managers across the organisation.

- To ensure income supports financial stability and growth of our services.

- To increase our service’s visibility & impact and widen our reputation as an expert organisation.

- To ensure the charity fulfils its legal, statutory and regulatory responsibilities.

Principal Duties & Responsibilities

- Work on behalf, and with the Board of Trustees to develop a Strategic plan to ensure the ongoing sustainability, growth and success of Jigsaw South East

- Act as a strong figurehead for the charity; a positive ambassador with our current and potential funders.

- Lead the Senior Management team.

- Lead on all aspects of income generation, with direct work on grant applications and driving diversifying income generation opportunities.

- To be a positive leader and role model for employees and volunteers.

- Promote the work of the charity to supporters, businesses and the community, representing the charity externally in raising awareness of the charity’s work and develop income generation

- With the Trustees, manage the charity effectively, ensuring that its financial security is maintained and enhanced.

- To develop and manage relationships with patrons, trustees and ambassadors and to take the lead for the AGM.

- Work with Finance and Resources Manager to deliver against budget.

This is a hands-on role to really get involved in income generation and with direct line management responsibilities.

Who we are looking for

We are looking for a proven leader, with charity experience with enthusiasm for our vision. They will have skills in income generation, fundraising, relationship building, managing a small team of dedicated staff and managing limited resources to provide the largest impact for our children and families. Jigsaw South East is committed to equal opportunites and welcomes applications from all sections of the community.

We’re looking for a talented Challenge Events Fundraiser to join our team in delivering our ambitious events strategy. This role is vital as we continue to develop incredible relationships with new and existing supporters helping them to network, influence and fundraise via challenge events. 

Through excellent supporter care and stewardship, the Challenge Events Fundraiser is required to increase income for our challenge events portfolio. Working with the Challenge Events Manager, the post holder will deliver the events strategy as well as contribute to its ongoing development.

To succeed in this role you’ll need to:
• Develop and grow networks of event supporters, volunteers and community organisations to increase participation in fundraising events and generate sustainable income for the charity.
• Deliver an effective supporter journey, providing high-quality stewardship which motivates and enables supporters to complete successful fundraising activities within their communities.
• Support the delivery of the charity’s event fundraising strategy, working closely with the Challenge Events Manager to achieve agreed income targets.
• Plan, coordinate and evaluate key challenge events within the fundraising calendar (e.g. Abseil, London Marathon, Great Birmingham Run), ensuring successful delivery and supporter experience.
• Act as a visible ambassador for the charity’s events programme, building and maintaining strong relationships with supporters, community groups and partners.
• Ensure all fundraising activity is delivered in line with relevant legislation, including UK charity law and Fundraising Regulator guidance.
• Work collaboratively with colleagues across the charity and wider organisation, providing support and cover where required to ensure the effective delivery of fundraising activities.
• Work with internal teams to develop and deliver engaging fundraising products and events, ensuring effective donor stewardship and supporter engagement.
• Monitor performance against agreed targets, identifying opportunities and potential risks and provide regular income and KPI reports.
• Maintain accurate and up-to-date supporter records, including the use of Salesforce and contribute to the development of effective internal processe

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Multiple Disadvantage Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service 

The Multiple Disadvantage role is aimed at providing specialist support services to women living in refuge with multiple needs, who have experienced domestic, or sexual violence and who have mental illness or use substances problematically. You will liaise with partner agencies ensuring services delivered are of the highest standard in line with the organisation aims and objectives.

About the Role 

You'll be working with women in refuge across two London boroughs if applying for the 37.5hrs creating tailored support plans to address their immediate practical and emotional needs. This includes conducting risk assessments and safety plans, helping with benefits and budgeting, and exploring pathways for resettlement. You'll also promote social inclusion, encourage independence, and help women build resilience. Ultimately, you'll be creating a support network and enabling engagement with other services.

About You 

You have hands-on experience in specialist support services, working directly with women and families facing multiple challenges. Your case work has focused on offering proactive and emotional support to women recovering from domestic abuse. You are adept at collaborating with various agencies, always approaching these partnerships with a professional and proactive attitude.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Would you like to work for an established, forward thinking charity and raise vital funds to help support survivors of domestic abuse and sexual violence?

Staying Put is well known for the great care we take with clients and employees alike. We are experts in the domestic abuse field and we continue to develop exciting, new services that are breaking the mould of traditional service provision in this sector.

About the role

The focus of the role will be on writing grant applications and competitive tenders to generate new income streams for the charity. These new income streams will allow us to move away from our reliance on core funding enabling us to follow our strategic plans and diversify where necessary to support more survivors.

This role will work closely with the Service Managers to identify funding opportunities which match our capacity for delivery.

The Bid Writer will develop and maintain networks and beneficial working relationships to raise the profile of Staying Put.

The role will involve analysing and researching information from various sources and then presenting these in a cohesive and persuasive way for the required audience. Writing reports and analysis for SLT will be required as part of this role.

Part-time, 18.75 hours per week, over 3 days. £32,900 FTE per annum.

About you

Educated to degree level, our ideal candidate will have excellent written communication skills, with the ability to produce effective grant applications tailoring the content depending on the audience. We are looking for someone with significant experience in a similar bid writing role who can demonstrate success in meeting challenging financial targets. Knowledge of domestic abuse and sexual violence, the impact it has on victims and issues they face, would be an advantage.

You will need to be a self-starter with a professional attitude. Our ideal candidate will be able to problem solve in dynamic situations and have a creative approach to income generation.

As well as experience of working in the charity sector, we need someone who is detail-oriented and has strong time management and organisational skills. We are looking for candidates who are able to work with initiative, have a high level of self motivation with a “can-do” attitude but who can recognise, work with and develop their strengths within a team

About us

With over 24 years solid experience of helping survivors of domestic abuse, Staying Put are part of an exciting and innovative, multi-agency partnership working together with Family Action and Women Centre, to develop a ‘one system approach’ to families affected by domestic abuse and sexual violence.

We are proud to provide vital support and services to men, women and children of Bradford who are survivors of domestic abuse and sexual violence. We help people have better lives – and you can too.

We are looking for enthusiastic, experienced, engaged and highly motivated people to join our expanding team.

Be part of an organisation that makes a difference and where 85% of colleagues agree or strongly agree they feel valued.

We want to be a great place to work so have attractive benefits;

• 30 days annual leave, plus 8 bank holidays (pro rata), additional leave on your birthday
• Employee Assistance Programme
• Enhanced maternity pay after 1 year
• Healthcare scheme after probation
• Employee discount scheme & wellbeing platform
• Free on-site parking at most sites
• Clinical supervision with external providers

Closing date: 5pm Monday 1st June 2026

Shortlisting date: Wednesday 3rd June 2026

Interview date: Thursday 11th and Tuesday 16th June

New Business Account Handler
Location: Lancing, West Sussex, BN15 8UW (Hybrid – minimum 3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £28,818.00 per annum (Inc MS). Band C, Level 3

About the Role

We’re excited to be recruiting for a confident and driven New Business Account Handler to join our growing team. This is a fantastic opportunity to play a pivotal role in expanding our specialist insurance offering to small and medium-sized charities.

As a key client-facing representative, you’ll build strong relationships with prospective clients, understand their unique insurance requirements, and provide tailored solutions that truly support their organisations. If you enjoy consultative selling and delivering exceptional service, this could be the perfect role for you.

What You’ll Be Doing

• Engaging with prospective charity clients to understand their insurance needs

• Providing clear, tailored advice and producing accurate, competitive quotations

• Converting enquiries into new business while working towards achievable targets

• Identifying cross-selling and up-selling opportunities to support wider growth

• Managing the full client journey from initial enquiry through to policy documentation

Key Responsibilities

• Handling new business enquiries from first contact through to completion

• Proactively following up on leads generated through marketing campaigns

• Matching client requirements with suitable insurance products and solutions

• Ensuring all documentation is accurate, compliant, and professionally presented

• Building long-term, trust-based relationships through outstanding client service

What We’re Looking For

• Experience within commercial insurance

• A positive, proactive, and client-focused mindset

• Strong communication skills, with the ability to build rapport and explain solutions clearly

• Confidence working towards goals and achieving targets in a supportive team environment

• Cert CII qualification, or progress toward achieving it

What we offer as our New Business Account Handler:

• A supportive, inclusive, and collaborative team environment
• Ongoing learning and professional development opportunities
• 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas
• Flexible working options to suit you, your role, and your team
• A double-matched pension scheme, up to 10% employer contribution
• A family-friendly approach, with generous family leave policies

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Monday 25 May 2026

Interviews will be held W/C 1st June 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

Role Overview

The Talent Set are delighted to partner with a brilliant membership client of ours looking for their next Senior Membership Executive role. This position is pivotal in nurturing member relationships, managing engagement initiatives, and supporting the growth of the organisation's professional community.

Key Responsibilities

• Build and maintain strong relationships with existing members to foster engagement and retention.
• Develop and implement membership acquisition recruitment and retention strategies to support organisational goals.
• Organise and coordinate events, webinars, and activities that add value to members’ experience.
• Manage membership data, ensuring accuracy and timely updates in the organisation’s CRM system.
• Provide high-quality customer service and support to members, responding to enquiries promptly.
• Collaborate with marketing and communications teams to promote membership benefits and initiatives.
• Prepare reports and feedback to inform strategic decisions around member services and growth.

Person Specification

• Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
• Strong organisational and time-management skills to handle multiple priorities.
• Experience using CRM or membership management systems.
• Ability to work collaboratively within a team and independently when required.
• Analytical mindset with attention to detail and data accuracy.
• Proactive approach to problem-solving and delivering member-focused solutions.
• Adaptability and enthusiasm for working in a dynamic environment.

What’s on Offer
6 month contract 
£35-40k (yearly equivalent)
Hybrid Working (2-3 days in Central London)

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.

Key Responsibilities

Leadership & Income Delivery

• Lead and deliver a multi-year income and engagement strategy covering trusts and foundations, corporate partnerships, major donors, community fundraising and individual giving.
• Take ownership of income targets, pipelines and forecasts, including break-even requirements and risk exposure.
• Actively manage income risk, developing scenario plans and mitigation actions where delivery falls below expectation.
• Work with the Executive and Senior Leadership Teams to align income activity with organisational strategy and service priorities.

Funding Applications & Grant Management

• Provide strategic oversight, delivery and quality assurance of all high-value bids, tenders and funding applications.
• Ensure bids are evidence-led, outcome-focused, accurately costed and aligned to service capacity.
• Taking direct responsibility for bid and tender preparation and submission.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Contribute approximately 20% of working time towards partner applications and collaborative projects with key partners, supporting joint funding and shared objectives.

Communications, Marketing & Engagement

• Lead communications and engagement functions to directly support income generation, funder confidence and organisational reputation.
• Ensure all external messaging demonstrates impact, value for money and strategic coherence.
• Grow individual giving, community fundraising and supporter engagement where there is clear return on investment.
• Oversee brand consistency and visibility across digital and offline channels.

Internal Collaboration & Income Culture

• Work closely with service and enabling teams to strengthen funding evidence, case studies and impact data.
• Build organisational understanding that income generation is a shared responsibility.
• Working with services and enabling teams to develop compelling cases for support.
• Equip teams with clarity on how funding, impact and delivery are connected.

Performance, Impact & Governance

• Establish and monitor KPIs covering income performance, ROI, cost-per-£ raised, engagement metrics and pipeline health.
• Report regularly to the Executive team and Trustees, providing transparent assessment of progress, risks and corrective action.
• Support Board assurance through disciplined performance monitoring and review points.

Team Leadership

• Provide line management, development and performance oversight for income generation and communications staff. Head of Income Generation Feb 2026
• Recruit, develop and retain high-quality team capability aligned to organisational needs.

Leadership Contribution

• Contribute as a senior operational leader to organisational planning, change and continuous improvement.
• Work closely with the Director of Services on future service design, positioning and sustainability.
• Undertake other duties appropriate to the seniority of the role and Catalyst Support’s mission.
• Strengthen partnership development with Mary Frances Trust to enhance county-wide support, with particular emphasis on provision for mental health services across both East and West regions.

Person Specification

Essential Experience

• Proven experience securing trust, grant and philanthropic income at scale, with clear evidence of income conversion and delivery.
• Track record of leading income strategies that generate net financial contribution, including roles where income targets were explicitly expected to cover or exceed post costs or programme investment.
• Experience operating in financially constrained, recovery-focused or turnaround environments, with responsibility for balancing income ambition against organisational risk.
• Experience of Board-level reporting, accountability and scrutiny, including transparent reporting of income performance against targets.
• Demonstrated ability to build senior relationships with funders, partners and individuals that translate into sustained or repeat income.

Desirable Experience

• Experience in mental health, wellbeing or community services.
• Experience overseeing communications and marketing functions.
• Experience operating within multi-stream or system-based service environments.

Skills & Competencies

• Commercially and financially astute.
• Strong analytical, forecasting and risk-management capability, including income pipeline assessment and contribution modelling.
• Confident influencer with credibility at senior and external levels. • Strategic thinker with a strong bias towards delivery, outcomes and financial impact.
• Resilient, solutions-focused and adaptable in high-pressure, performance-driven environments.

Values & Behaviours

• Commitment to Catalyst Support’s values: Kindness, Integrity and Commitment.
• Collaborative, inclusive and trauma-informed approach.
• Commitment to equality, diversity and lived-experience leadership

Equal Opportunities Statement

We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.

Are you ready to help shape our service from the ground up? Join us in developing REST (Recover, Eat, Support, Talk) – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!

We are looking for two compassionate and reliable Senior Wellbeing Support Workers to support the delivery of our new REST Hub Service in Bury St Edmunds and Ipswich providing holistic support for individuals accessing the service who may be experiencing mental distress.

You will lead the day-to-day running of the service and provide operational oversight, manage volunteers, and support staff to ensure safe, consistent and high-quality support.

At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health. 

​

Key information:​

• Hours: 37 hours per week
• Work pattern: 9am – 5pm, Monday – Friday
• Salary: £27,202.00 - £30,856.00 per year
• Location: Central Bury St Edmunds or Ipswhich 
• Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)​
• Number of availbale posts: 1 post based in Ipswich and 1 post based in Bury St Edmunds 

Why work for Suffolk Mind?

We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:

• 25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)
• Your birthday day off
• An option to buy or sell annual leave
• Health and dental care insurance plan
• Occupational sick pay scheme
• Pension scheme
• Blue Light Card – offering discounts on 100’s of retailers both in store and online
• Monetary reward for length of service
• Refer a friend scheme

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Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.

Is the job for you?

Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.
 

• Essential
   
  • At least 1-2 years’ experience of working with adults in a mental health environment
  • Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress
  • Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)

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• Desirable
   
  • Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent
  • Good listening and people skills, especially supporting staff in complex situations
  • Experience in managing volunteers and small teams
  • Experience in working with a similar REST or equivalent service

If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.

To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.

Closing date for applications:   midnight Sunday 24th May 2026

We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.​

Interviews date: week commencing 1st June 2026

Interview questions may be sent in advance of interview.

We aim to let all applicants know the status of their application within 4 weeks from closing.

Unfortunately, we are unable to offer sponsorship on this role.

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Please complete our Equality and Diversity Survey here.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

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NO AGENCIES PLEASE

Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.

*T&Cs apply

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Additional keywords: Wellbeing, Senior, Support Worker, day drop in, mental health, charity recover, recovery, eat, support, talk, hub

The Talent Set is excited to be partnering with our client on a brilliant Corporate Partnerships Executive opportunity. This is a varied role that will give you the change to work across a range of corporate fundraising activities. You will support the Manager to deliver excellent stewardship to engage current partners, take a lead on prospect research and pipeline development, and create compelling content for new business opportunities. As part of a small high value team, there is lots of opportunity to get involved more broadly and develop understanding of the other income streams too.

Key Responsibilities

• Support with the account management of existing corporate partners, ensuring meaningful stewardship
• Identify and research prospective corporate supporters, building a pipeline of potential partners
• Support the Corporate Partnerships Manager with engaging new prospects, helping to create compelling content and supporting information
• Maintain detailed information on the CRM system for effective prospecting and partner engagement

Person Specification

• Strong administration and research skills to develop fundraising opportunities
• Relevant corporate fundraising experience, or similar experience in other fundraising areas
• Database experience to maintain up-to-date information on partners, SalesForce is preferable but not essential
• Strong communication and writing skills, with ability to build good relationships with internal and external stakeholders
• Attention to detail and strong organisational skills
• Passionate about corporate fundraising

What’s on Offer
Salary: £38,399
2 days pw in London office

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.