Client service manager jobs

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description 

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Reporting to the Marketing Manager, the Digital Marketing Officer will be responsible for the day-to-day operational delivery of our website, email marketing, and digital assets. They will play a key role in user engagement, service promotion, and data-driven decision-making. They will manage and optimise our WordPress website and DotDigital email platform, ensuring all content aligns with brand and accessibility standards. The role will contribute to creative content development and campaign ideation, as well as tracking and reporting performance across channels to support the marketing manager with data-driven recommendations. This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage)

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Interested? Want to know more about the Charity? Check out our website.

​Eager to know more about the role?​ Have a look at the Job Description attached

​What’s in it for you?​ Check out our Benefits.

​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Wednesday, 19 November 2025.

​Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Are you passionate about making a difference in people’s lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our Buckinghamshire Team.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility due to the role involving travel around Buckinghamshire, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, 5 days per week working between Monday to Friday 9am – 5pm

Location: Home based with travel in and around the Buckinghamshire area.

(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: starting salary £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.
Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients’ best interests.

Think you are the perfect fit for this Independent Advocate role? Don’t wait, click apply now!

Closing Date: 9AM, Friday 7th November 2025 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce/this team/department/job role.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Worker
Post no: 655
Location: Luton Wellbeing Centre, Dumfries Street, Luton
Contract type: Permanent
Hours: 7 hours per week, Tuesday (4.5 hours group facilitation + 2.5 hours admin)
Salary: £23,492.03 per annum, FTE (£4,444.44 per annum actual)

We are searching for a Peer Support Worker to join our mental health services. The role is a peer support worker, who use own lived experience of mental health difficulties to support others on their recovery journey through the facilitation of group based, peer support.

Our peer support and recovery services are a key element of the services we offer, and we are looking for someone who can use their own lived experiences to provide support to help individuals achieve their goals.

Service Delivery

• Facilitate Peer Support groups and ensure outcomes which support individuals
• with mental health and wellbeing needs across Luton in line with Mind BLMK’s agreed peer support model and service’s KPIs and contract requirements.
• To support the Service Manager, when required, by assessing individual’s suitability for attending the peer support service in the line with the organisations Access to Services process.
• Signpost individuals to wider services and encourage and support people to access local activities and community services.
• Use own lived experience of mental health challenges to show hope, empathy and understanding in a safe space where people feel accepted. Share ideas and approaches that support the improvement of mental health and wellbeing and embed this in working practices as a peer.
• Work closely with Service Manager to ensure that our peer support service meet the needs of Luton’s diverse community.
• Encourage and support client engagement with Mind BLMK through the influence and participation process, Guarantor Membership, and training opportunities.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm Tuesday 18th November 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Are you passionate about ensuring the voice of children and young people are heard? Are you committed to advocating that children and young people’s rights are upheld? Do you believe that all children should receive consistently high-quality care in environments that strive to improve outcomes for each child?  Do you have experience in social work, education, inspection, advocacy or residential childcare management? Then we have an exciting opportunity for a professional like you.

The Vacancy

The Independent Monitoring Service is seeking to recruit professionals with experience of working with children and vulnerable adults to the role of Independent Visitor.

We are looking for individuals all across Lancahsire and Merseyside areas, including but not limitted to: Liverpool, St Helen's, Warrington, Preston, Lytham, Blackpool.

The role of Independent Visitors is to provide visiting services on behalf of NYAS which are consistent with the National Quality Standards for Children’s Homes, Residential Special School Standards, Welsh National Minimum Standards, Health and Social Care Standards Scotland and CQC regulations. The main duties are:

• To undertake monthly visits to identified homes in accordance with the requirements of the relevant NYAS manager.

These visits will be:

Regulation 44 visits to residential children’s homes, short breaks and secure units.

Regulation 25 visits to residential family centres.

Care Quality Commission visits to residential adult homes.

Care Inspectorate Wales regulation 8 visits to residential children’s homes.

RSS20 visits to residential special schools.

Health and social care standards Scotland residential children’s homes.

Monitoring visits to unregulated provision.

• To undertake all tasks as identified by the relevant NYAS manager, during the visits and thereafter, in order to fulfil all aspects of the role.
• To provide factual reports within set timescales as required by the relevant NYAS manager.

Candidates should have demonstrable knowledge and understanding of regulated services and their inspection frameworks and also knowledge of current legislation and statutory guidance relating to children, young people and adults at risk particularly those in residential care.

Candidates must have experience of working within a social or health care organisation, safeguarding and experience of managing complex relationships across a diverse field, e.g. OFSTED inspectors, social workers, residential care workers and registered managers, health care professionals.

Candidates should also possess a professional qualification in a related field, i.e. social work, residential care, health care professional, advocacy or youth work.

This is a self-employed position and you will be paid a sessional rate.

You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.

Note for candidates - when completing the application form, it is important that you refer to the person specification within the contract delivery specification and detail how you can evidence the criteria.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.

We reserve the right to close this vacancy early once we receive a high number of applications.

About NYAS

As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.

We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.

We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change young lives.

Position: Reception Administrator

Salary: Real Living Wage - £12.60 per hour

Hours: 15 hours p/w and 20 hours p/w contract, flexible and possible job share

Days of work: Mon – Fri 10am-4pm

Contract Type: Permanent

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT

Benefits:

• 4% Pension contribution 

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays), with additional days with 2+ years of service 

• Enhanced sickness pay 

• Employee Life Cover 

• Monthly independent therapeutic supervision 

• Take your birthday off 

• Salary sacrifice schemes- Holidays, Cycle to Work 

 Reporting to: Facilities Manager

Direct reports: None

Collaborating with: Receptionist/Administrator

Closing date: Monday, 10th November 2025 5pm 

Interview dates: Interviews will be conducted W/C 17th November

Start date: As soon as possible late November/early December 2025

Be part of something life-changing.  

At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.  

Now, we are looking for a warm, adaptable Receptionist Administrator who can confidently handle a wide variety of tasks while being the welcoming face of the charity. 

What we do:  

We support survivors through personalised, one-to-one help from our amazing team of trained staff, volunteer caseworkers, and counsellors. We also connect people to local services, support networks, and community programmes, depending on what they need.  

Our team helps turn houses into homes by decorating, painting, and finding essential furniture for those moving into council-provided housing.  

We also share our knowledge through training and workshops with other charities, businesses, and organisations working in this field—helping to build a better understanding of trafficking and how to support survivors well.  

To keep our work going, we raise money through events, donations, and sponsorships. We also contribute to national research and working groups so that survivors’ voices are heard and included in future policies and practices.  

By joining our team, you’ll be part of a kind, passionate, and forward-thinking organisation making a real difference in people’s lives.  

About the Role: 

We’re looking for someone who is warm, approachable, and highly organised — someone who enjoys being the first point of contact and can represent the charity with professionalism and compassion.

The ideal candidate will be comfortable juggling a wide variety of tasks, staying calm under pressure, and adapting quickly to shifting priorities.

They’ll have excellent communication skills, a proactive attitude, and the ability to work both independently and as part of a team. Most importantly, they’ll be someone who takes pride in supporting others and shares our commitment to making a positive difference. 

What You’ll Be Doing:

This role is responsible for welcoming staff, clients, volunteers, tenants and visitors to Snowdrop by creating a safe and welcoming environment and supporting the wider team with administrative tasks. 

Reception Duties:  

This role is responsible for creating and maintaining a welcoming, safe and friendly atmosphere for service users, visitors, volunteers and staff members. This role is responsible for maintaining front of house, welcoming visitors, clients and guests, answering enquiries over the phone, via email and in person. 

Facilities Duties 

Liaising with Facilities Manager and supporting with facilities duties such as scheduling and supporting with internal and external room bookings, coordinating scheduled works and ensuring access for maintenance and external contractors as required. 

Administrative Duties:  

This person will play a key role in administering certain financial duties and assisting the Head of Finance and Resource with their reporting duties, keeping the organisation running in a smooth and efficient manner. 

Support the Wider Snowdrop Team:  

To work with the team to coordinate excellent service delivery and support for volunteers and service users in line with the Mission, Vision and Values of the Snowdrop Project. This can include participating in team meetings, away days and supporting and promoting internal activities, creating content for internal and external activities as required. 

Why Join Us? 

• Be part of a pioneering, survivor-focused charity making a real impact 

• Work in a supportive, inclusive and values-led organization 

• Have the freedom to bring your ideas to life and take ownership of your work 

• Join a team that celebrates progress, values growth, and genuinely cares 

• Receive a number of benefits including your birthday off and monthly therapeutic sessions 

Please see the Job Description document for full details and the Person Specification 

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Please note- we will not be working with recuiters for this post.

Contract: FTC 6 Months)
Hours: 28 hours per week
Location: Glasgow
Starting salary:£26,972 per annum (FTE £33,715)​
Closing date: 7th November 2025
Expected date of interviews: We will be interviewing on a rolling basis
Job ref: VA764

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We have an exciting opportunity for a welfare advisor based within our Legal Advice and Welfare Services (LAWS) team.

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About the role

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Do you want to use your extensive welfare benefits and/or asylum support experience to help torture survivors realise their welfare rights and entitlements?

Freedom from Torture is a human rights organisation that provides rehabilitation to survivors of torture. We are looking for someone who shares our passion for human rights to join our team in Glasgow.

The Welfare Advisor works within the holistic rehabilitation model of Freedom from Torture and provides welfare advice and advocacy to our clients, forming part of a multi-disciplinary team. You will receive, process and manage welfare referrals, and act as a point of contact on welfare issues and in particular, for the Scotland centre. This role requires careful and sensitive delivery of complex welfare information and advice, often to very vulnerable clients. You must have in- depth knowledge of the welfare rights and benefits available to asylum seekers and/or refugees. This may include completing Section 4 applications, or appealing negative benefits decisions on health or vulnerability grounds.

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About you

The ideal candidate for the role will have the following:

• Experience of working within a similar role providing advocacy on a range of welfare issues to include housing, welfare benefits and Asylum Support
• Extensive experience of working within the benefits system, including the application, assessment and appeals procedures
• Experience working with refugees and asylum seekers and an understanding of the needs of this group and the associated support services and mechanisms available
• Experience of liaising with external agencies and government bodies to ensure that service users are given access to their available welfare rights and entitlements.

At interview you will need to demonstrate your ability to identify welfare needs and provide appropriate advice and recommendations. You will be given a case study to work through and you will be asked to share your analysis and plan with us.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary is £26,972 per annum (FTE £33,715)

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory PVG disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Are you a highly organised, proactive leader with proven management experience and a passion for delivering exceptional visitor experiences? Guildford Cathedral is seeking a dynamic Head of Commercial Enterprise to oversee our Visitor Experience and Events Team. In this pivotal role, you will drive excellence across our Café Restaurant franchise and Cathedral Shop, ensuring outstanding service for all events clients and visitors.​

Background​

​Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good.  We do this by being a warm-hearted community open to God, to all, to growth and to transformation.  Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.​

Reporting to:Chief Operating Officer.

Accountable to:The Chapter of Guildford Cathedral and the Guildford Cathedral Enterprises Management Board.

Hours and salary:Full time – 35 hours per week (flexibility is essential for this role and the hours worked are governed by the pattern of the events programme). The salary for the post is £45400.

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What You'll Do:​​

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Lead the Enterprise team to provide an outstanding level of service to events clients, visitors, including the families programme, and deliver excellence in the Café Restaurant franchise and the Shop. You will work enthusiastically as part of the Cathedral’s team of staff and volunteers to help deliver our vision. ​

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Some of the Key Responsibilities of the role:​​

• Events

  • To direct the events team in organising the extensive events programme, maximise the spare capacity of the Cathedral building and the adjacent grounds, thereby generating income as required by the Cathedral budget.
  • To be responsible for the execution of events, delegating to the Events Team and/or other Staff members as appropriate.
  • To be on duty as part of the team rota delivering events.

  Café Restaurant

  • To ensure that the franchise delivers the requisite performance, in terms of quality and financial benefit to the Cathedral, as required by the contract between Guildford Cathedral Enterprises and the franchisee.

  Management

  • To be the line manager for the Enterprise team members, including Events Officer, Events Assistant, Shop Manager & Shop Assistant, Visitor Engagement Officer, and the Families Engagement Officer.
  • To be the Cathedral point of contact for management issues related to the employees of the Café Restaurant franchisee.
  • To attend Diary Management and Head of Department Meetings.
  • To ensure all marketing and relevant information reaches the marketing team in a timely manner.

  Shop

  • To direct the Shop team to provide value for money in the Shop, delivering an excellent level of service to the community and a level of income required by the Cathedral budget.

  Visitor Engagement & Families Programme

  • To direct the Visitor Engagement Officer and Family Engagement Officer to deliver the wide programme of tours, concerts, and Family engagement days, broadening our visitor numbers and demographic and managing the outreach activities actively and effectively.​

We are looking for a Head of Commercial Enterprise who will has:​​

• Significant management and leadership experience.
• Excellent customer service skills.
• Excellent financial, numerical, and administrative skills.
• The ability to work within tight deadlines, highly organised with excellent time management skills.
• Excellent written and oral communication skills.
• Confidence and is self-starter, diplomatic and helpful.
• Flexibility and is a responsive team player.
• Evidence of strong IT skills.
• Experience of working in a unique venue or similar environment.
• 3 years operational experience of running events.​

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​The successful candidates will be required to undergo an Enhanced Disclosure & Barring Service (EDBS) check and Prison Vetting via the Ministry of Justice.

​Brief role description:

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.

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Interested? Want to know more about the Charity? check out our Website.

​Eager to know more the role? Have a look at the Job Description 

​What’s in it for you? Check out our Benefits.

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Thursday, 13 November 2025 

​Got questions about the role?​Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Salary: £24,570.00 per annum pro-rated

Location: Bristol Clifton Shelter Shop

Contract: Permanent

Hours: Part time, 15 hours per week

Closing date: Sunday the 12th of October at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Bristol Clifton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Carers UK is looking for an Account Executive to support the Income Generation and Communication team in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.

With the Carers Leave Act now a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave, this is a pivotal time for working carers to receive the right support to remain in work.

About you

You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines.    

About the role

Carers UK’s Income Generation and Communication team is responsible for the organisation’s income stream. You will be a self-starter, with account management and sales experience, who will assist the team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while building relationships through active client engagement. You will receive relevant training, guidance and coaching.

We are a truly inclusive team; we offer flexibility and we live and breathe our values. We are Attentive, Ambitious and Achievers.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email to discuss.

The closing date for applications is 5pm, Friday 21 November 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Location: Based at the CA1066 office in St Leonards-on-Sea, with regular working from other local Citizens Advice offices across the county.

Training: Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills.

Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress.

Key Casework Responsibilities:

• Provide full money advice casework, including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client.
• Negotiate with third parties and creditors as appropriate.
• Ensure income maximisation by checking and assisting with the take-up of appropriate benefits.
• Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines.
• Maintain accurate case records for continuity, statistical monitoring, and reporting purposes.

About CA1066

We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.

Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.

We are looking for an Independent Sexual Violence Advisor (ISVA) to join our friendly team of ISVAs at RASASC Guildford. This is a full time position - 5 days/week (35 hours), but we would consider 4 days/week (28 hours) for the right person. 

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

RASASC Guildford is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992.

We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish.

We also provide one-to-one counselling, group work, youth counselling, a support line, and a family support programme.

Volunteers are an important part of the work we do. Volunteers staff our support line  and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse.

ISVA

ISVAs are survivor-focused advocates, who support survivors of recent and non-recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client.  

This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes.

You will be part of a dedicated, experienced, and friendly team. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients.

You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader.

We welcome applications from all candidates but are particularly looking for those who can demonstrate the experience listed in the essential criteria of the person specification, and especially from those who can evidence the desirable skills and/or have an existing ISVA qualification.

Job Description

• To support survivors of rape and sexual abuse.
• It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, sexual health clinic and other local services.
• The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process.
• The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey.
• The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post. 

Key Tasks

· The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor.

· Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor.

· To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse.

· Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC.

· To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team. 

· The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is currently delivered virtually but subject to change, possibly face to face in Rugby or Manchester over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away.

· Fulfil relevant monitoring processes as requested by the ISVA Team Leader or the Fundraising Manager.

· to attend monthly one to one supervision with team leader and monthly clinical supervision 

Personal Specification

Experience:

Essential

• Excellent interpersonal skills and communication skills
• Excellent organisational skills and a proven ability to prioritise workload, including time management skills
• Experience of working with vulnerable people
• Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols
• Handling confidential information
• Ability to work on your own and as part of a small team in a busy and challenging environment
• Full driving licence and car that can be utilised for work purposes.

Desirable

• Case Management skills – ability to accurately maintain records
• Crisis management skills – including risk management
• Knowledge and commitment to multi-agency partnership working.
• Experience of delivering presentation/training.
• Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors

In return, we can offer you 25 days annual leave (pro rata for part time hours, eight public holidays (pro rata for part time hours) contributory pension scheme and reimbursement of travel expenses at 45p per mile.

Application

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

If you are interested in joining our team or if you have any questions about the role, please do give us a call as we would love to hear from you, or please complete the application form.

This recruitment will close by Wednesday 19th November at 12 noon

Please note that early applications are encouraged as the advert could close early if a suitable candidate is appointed

How to Apply: Please download the application form from RASASC Guildford's website.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a Volunteer Coordinator to join our team in Midlands and South Region. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for a Volunteer Coordinator to join our team covering the Midlands and South of England. Your role will require you to oversee and run the volunteer programme, including recruitment and training of volunteers to support the delivery of contracts.  You will also be supporting the Operational Managers to coordinate and promote VoiceAbilitiy’s volunteer work in the area to meet the needs of the service and those that volunteer.

About you

Desirably you will have some experience of volunteering or, working with volunteers/ vulnerable people, or delivering advocacy.  You will have a knowledge of advocacy in health, social care and other settings and an understanding of the issues affecting adult social care, disability, autism, and mental health service users.

You should also understand safeguarding in relation to volunteering and the people we work with and the social values of volunteering and volunteer projects.

How will you make a difference?

You will be responsible for ensuring that we select the best volunteers for our roles; ensuring that they receive appropriate training and development to ensure that we are delivering the service required by our clients.

You will help to develop appropriate volunteer opportunities to meet the needs of our volunteering service and support the Operations Manager to coordinate and promote VoiceAbility’s volunteering work in Scotland.

You will lead on recruitment, ensuring that safe recruitment practice and appropriate checks are adhered to.  Matching prospective volunteers to appropriate opportunities for them to thrive in and facilitate group supervision and individual wellbeing checks.

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits:

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; 10am on Friday 14th November , however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Volunteer Coordinator.

We look forward to hearing from you.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Life Skills and Activities Co-Ordinator
Westminster, London
Hours: 35 hours (full time) working at least 4 days in our office near Victoria

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a life skills and activities co-ordinator to concentrate on building and expanding relationships with young people living in our supported accommodation as well as families in Westminster who attend sessions in our Family Services department. This is a unique and rewarding role in our Employment & Learning Team that will involve meeting and working with residents in our supported accommodation on a one-to-one basis and in groups, facilitating activities and evaluating and building evidence that these interventions have made a difference. Your work will focus on supporting our residents (aged 16-25) on-site with their Life Skills development. You will also work holistically to support the families who attend sessions in the Family Centre and who attend outings and “away-days”. The role also requires facilitating our study club (aged 13+) and group ESOL sessions (19+).

Please refer to the job description on our website for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Monday 17th November 2025
Interviews: W/C 24th November 2025

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.