Client service manager jobs

As our Union Operations & Admin Co-ordinator, you’ll be the friendly face and steady heartbeat of JMSU. From welcoming students at reception to helping them find the support they need, you’ll make every interaction feel positive, accessible, and engaging.

Behind the scenes, you’ll keep our operations running smoothly - supporting day-to-day processes, ensuring our spaces remain welcoming, accessible and safe and, guiding our brilliant team of part-time student staff. With a focus on excellence, you’ll recruit, develop, and support them, empowering our students to grow in confidence, build new skills, and deliver exceptional service across JMSU in a positive, inclusive environment.

You’ll bring strong administrative experience, excellenaddt organisation, and a keen eye for compliance. If you’re proactive, people-focused, and energised by the buzz of a student-led environment, this is your opportunity to make a real impact at the heart of JMSU.

To find out more about this role, working for JMSU and to apply, please visit the 'work for us' section of our website.

Interviews will be held on either 28th or 29th January 2025

About JMSU

It’s our job is to make sure students get the most out of their University experience.  We put our students at the heart of everything we do – whether it’s empowering the student voice, planning events, helping to develop campaigns, providing them with opportunities to make friends and learn something new, and everything in between.

I IIf you’re on the lookout for a role in a friendly, hard-working environment which offers bucketloads of autonomy, support and fun, we want to hear from you. 

Taking Action on Inclusion  

At JMSU, we are dedicated to building a diverse and inclusive workplace. We're proud to be a welcoming, friendly and inclusive team and want all our people to feel safe and confident to be themselves and feel they belong.  

We are also not scared to admit this is a work in progress! We know the importance that students see themselves reflected by our staff team and we welcome applications from all backgrounds.  We particularly encourage applications from Ethnically Diverse candidates who are under-represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met.

You can read more about this and our commitment to Equality Diversity and Inclusion on the 'work for us' section of our website.

Don’t meet every single requirement? 

If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker - just make sure you get across why you think you're right for it and how the gaps may be approached. Even if not right for this role, you might be perfect for another.

We have some great staff benefits 

• Location, Location, Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
• Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
• Office goals: Our modern, open-plan office offers good space, staff chat and city views

• Hybrid Working: Enjoy the best of both worlds - mix up your working week between the office and your home space
• Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
• ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
• Flexibility: We offer a range of flexible working options for when life gets in the way of working 9-5, Monday to Friday, and are happy to consider any specific needs
• Every day is a school day: There’s plenty of learning and development opportunities to explore and help you grow, and we have access to all LJMU staff development
• Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
• Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
• Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
• Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidaysand others
• Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
• Nest Pension Scheme: We will contribute 6%
• Cycle to Work Scheme; good for sustainability, your pocket and your healthy lifestyle goals!

Prospectus is delighted to be partnering with our client in their recruitment of a new Health Information Officer, on a full-time, permanent basis. This is an exciting role for the organisation which offers flexibility, with the option to either be office-based, hybrid, or remote (condensed working will also be considered).

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain. This organisation is the only national charity supporting people living with lupus and those that care for them. They hold an ambition for a world where people with lupus can live full and active lives and work hard to empower people by providing information about lupus and offering support so their voices are heard and their condition diagnosed and managed effectively. With 35 years of service, the charity is now embarking on an ambitious new strategy, aiming to broaden and deepen its reach across the lupus community.  

Reporting up to the Health Information, Policy, and Research Manager, your role will focus on developing high quality, trustworthy, current and effective information resources for the lupus community. This will include evidence-based printed publications, web content, research summaries, videos, and other digital materials to support and empower everyone affected by lupus. You will work to ensure that health information meets the needs of people with lupus as well as their families, and is marketed, promoted, and disseminated effectively to people who need it, working closely with colleagues across the Community and Social Media teams, as well as with beneficiaries themselves.

To apply for this role, you will be a creative communicator, with demonstrable experience of communicating complex health, scientific, or research information in an accessible, engaging manner. You will have experience of developing information for a wide range of audiences and in a range of formats, including print, digital, video, or audio. You will also have experience of working directly with key stakeholders to co-develop information (including people living with health conditions, young people, healthcare professionals, and researchers). Overall, you will be collaborative, proactive individual, passionate about ensuring that health resources are tailored and accessible for all.

Please apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will be contacted and invited to provide a supporting statement.

Interviews to take place week commencing Monday 19th January.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We are invested in supporting you through your application journey.

Job Title: Independent Domestic Violence Advocate (IDVA)

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

The role will be part of increasing the ability of partner agencies to recognize, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial, and emotional abuse, female genital mutilation, forced marriage and honor-based violence).

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 12 January 2026

Interview date: 22 January 2026

Volunteer Engagement Coordinator

This is an exciting opportunity to join a growing organisation and a developing team that recruits and supports young leaders to transform educational and social outcomes for pupils across the UK.

As Volunteer Engagement Coordinator, you will lead regional attraction work to build a pipeline of high-quality volunteers who are motivated to apply for the City Year programme.

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: Volunteer Engagement Coordinator

Location: London Office (Kings Cross), Recruitment Events, Training Venue and home. Typically, 3 days per week are worked from home.

Hours: Full-time, Monday to Friday, 35 per week

Salary: £26,700 per annum

Duration: Permanent

Start date: February 2026 (with some flexibility)

Closing Date: 11 January 2026

Interviews: Commence week of 12 January 2026

The Role

You will be responsible for delivering an efficient, end-to-end recruitment service from attraction and selection through to retention and onboarding, ensuring that outstanding volunteers are recruited to achieve excellent outcomes for the schools and pupils we support.

In this role, you will drive recruitment and engagement in your region, ensuring that targets are met, customer service is exceptional, and effective relationships are built. You will also contribute to national projects and develop creative approaches to recruitment and engagement that work for your area. This position offers both responsibility and autonomy to identify, attract, and support exceptional volunteers and team leaders motivated to drive and shape social change.

Main duties and responsibilities include:

· Responsibility for the attraction of high-quality applicants

· Selection of high-quality candidates aged between 18-25

· Retention and onboarding volunteers

· Developing marketing and promotional activities

· Monitor and evaluate systems and processes

· Collaboration

About You

We are looking for someone with experience and skills as below.  

· Strong belief, enthusiasm and commitment to City Year’s programme, mission and values

· Understanding of recruitment, engagement, or sales processes, with a track record of meeting targets

· Experience working with a range of stakeholders

· Experience planning and delivering events or presentations to diverse audiences (e.g., young people, university students)

· Knowledge of the UK school leaver and graduate markets, the education sector, youth social action, and the volunteer sector

· Experience using an ATS (applicant tracking system) or CRM database (desirable)

· Strong interpersonal and relationship-building skills, with the ability to engage a wide range of audiences

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

· Great holiday entitlement

· Training including degree-level qualifications

· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%

· Free eye tests and £20 off glasses

· Interest-free travel season ticket loans

· Interest-free bike loans under the “Cycle to Work Scheme”

· Interest-free Loans to assist employees with welfare or financial hardship

· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing

· Regular all staff wellbeing sessions with external wellbeing experts

· Reservist friendly employer - Bronze award

· Laptop and mobile phone

Other areas of experience may include Volunteer Engagement, Volunteer Recruitment, Volunteer Coordinator, Volunteer Coordination, Volunteer Engagement Coordinator, Volunteer Officer, Volunteer Recruitment Officer, Volunteer Coordination Officer.

Please note this role is being advertised by NFP People on behalf of our client.vi

Casual Worker / Bank Staff (Substance Misuse)

We are looking for someone mature, motivated and caring to provide tailored person-centred support to our residents in their recovery journey. If you have a heart to see people overcome substance misuse - to reset, recover, and restore their lives - please join our dynamic team.

You will be providing support to men individually or in a group - men who are overcoming substance abuse issues, helping them to achieve their personal goals in all areas of life (behaviour, health, faith etc.). You will therefore have great inter-personal skills and the ability to implement firm but caring boundaries. In addition, you will be responsible for a variety of administrative tasks, including updating records, checking leave and visit applications, and managing the Manor during weekends and overnight.

This is a part-time role on zero hours contract, including occasional evenings and weekends. 

If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the job description.

Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).

Yeldall Manor is committed to safeguard and promote the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.

We look forward to hearing from you!

Introduction:

Norfolk Rivers Trust’s ambition is to deliver catchment-scale change to our water environments. We are dedicated to protecting our watercourses from pollution, improving habitat and ecological functioning of chalk streams and rivers whilst enhancing resilience to climate change.

Since its founding in 2011, the charity has grown to a team of over 30 passionate and enthusiastic employees. Together, we are delivering major projects such as river re-meandering and floodplain connections, farming and land management advice, new constructed wetlands, native species work and community engagement.

We’re now looking for a Finance Officer to help support our finance department and wider team with the daily finance needs of a small but ambitious environmental charity. Joining our diverse and passionate team means you’ll have the chance to make a real impact, not only on our people, but also on the environment we work so hard to protect.

Job description:

We are looking for a motivated Finance Officer to join our team and support the day-to-day accounting functions across Norfolk Rivers Trust and its trading arm Rivers Ecology Limited. In this role, you will work closely with the Head of Finance, helping to maintain accurate financial records, provide timely reporting, and support project teams with budget monitoring. This is a fantastic opportunity for someone keen to learn, develop, and implement new systems and technology to improve efficiency, while playing a key role in helping the Trust achieve its mission to protect and enhance our water environments.

Key duties and responsibilities

1. Financial Processes

• Ensure all financial activities are correctly entered into the company’s accounting system, including both purchase and sales ledgers, and the general ledgers for Norfolk Rivers Trust and its trading arm, Rivers Ecology Limited.
• Oversee supplier payments and prepare regular payment runs, managing new supplier details and bank amendments securely.
• Manage the sales invoicing process to ensure income is invoiced, recorded, and followed up promptly.
• Oversee monthly entry of staff timesheets and expenses into the accounting system.
• Complete and maintain timely bank reconciliations.
• Assist with preparation and submission of quarterly VAT returns.
• Manage intercompany transactions, ensuring accurate and consistent recording across the Group.
• Support the Head of Finance with the annual audit process through preparation of required schedules and documentation.
• Assist with monthly payroll tasks as required.

2. Financial Reporting

• Assist in the preparation of monthly financial reporting to ensure timely and accurate submission of management accounts with variance analysis and supporting schedules for internal review.
• Provide regular financial data and insights to the Senior Leadership Team as may be required.
• Provide financial reporting support for clients and funders, ensuring grant-related reports are accurate, compliant, and submitted on time and in accordance with grant conditions.

3. Compliance, Controls and Data Management

• Ensure all financial processing complies with internal policies, financial regulations, and relevant legislation.
• Maintain accurate, secure, and up-to-date financial records, ensuring appropriate document retention and audit trails.
• Ensure GDPR compliance when handling financial data.

4. Budgeting and Forecasting

• Support the Head of Finance in preparing annual budgets and forecasting tasks.
• Collaborate with Project Leads to track and report project finances, ensuring a clear understanding of income and expenditure to support budget management, facilitate decision-making, and handle project claims and variance requests effectively.
• Assist in preparing and managing cash flows as needed, ensuring effective monitoring and timely provision.

5. Systems

• Contribute to the development and continuous improvement of financial systems, controls, and procedures.
• Support the implementation and adoption of new accounting software and related financial systems, including assisting with data migration and process training where required.

6. Stakeholder and Funder Engagement

• Engage with external clients, grant funders, and partners on financial matters including income, expenditure, and reporting, ensuring clear and effective communication.
• Address finance related queries from both internal and external stakeholders promptly and professionally.
• Collaborate with external consultants, such as accountants and other service providers, to support financial processes as needed.
• Share and exchange best practices and innovative ideas within the Rivers Trust network to foster continuous improvement.

7. Communication and Development‍

• Ensure consistent and proactive communication with the Head of Finance, providing regular updates and ensuring alignment on financial matters.
• Support the Head of Finance in delivering internal financial training to teams, including training on budgeting and financial management.
• Provide updates and engage in team meetings as required.
• Contribute to a collaborative and positive working environment within the Finance Team.
• Ensure clear communication, collaboration, and consistency across teams, promoting shared learning and continual improvement in financial processes.

8. Other Responsibilities

• Undertake additional tasks or projects as reasonably requested by the Head of Finance or Senior Management Team.

Person specification:

Education and experience

Essential:

• Bookkeeping qualification equivalent to AAT Level 3.
• Experience of working within a finance or accounting role.

Skills and knowledge

Essential:

• Clear commitment to the vision, mission, and values of Norfolk Rivers Trust.
• Strong financial process management, including understanding of the general ledger, purchase and sales ledgers , and ensuring accurate account reconciliations.
• Excellent communication, organisational, and reporting skills, capable of presenting financial data clearly.
• Ability to build and maintain positive and productive relationships with partners and stakeholders while maintaining confidentiality and managing sensitive information professionally.
• Skilled in using accounting and financial software, with advanced proficiency in Microsoft Excel and Microsoft 365.
• High level of numeracy, accuracy, and attention to detail.
• Excellent time management and planning abilities, with the ability to work both independently and collaboratively within a team depending on the requirements of the task at hand.
• Full UK driving licence and access to a vehicle insured for business use.
• Right to work in the UK.

Desirable:

• Knowledge of charity accounting and reporting standards, including restricted and unrestricted funds, grants, and donations.
• Experience in intercompany accounting, ability to develop, implement, and maintain effective systems and processes.
• An interest in wildlife conservation.

Employee benefits:

• Employee assistance programme.
• Free eye test and support with cost of glasses.
• Enhanced leave policies including maternity, paternity and sickness.
• Excellent pension scheme.
• Flexible working opportunities.

Applications:

You will need to send a completed Job Application Form, Equal Opportunities Monitoring Information Form and a covering letter/email by 09:00am on Monday 19th January 2026.

Interviews will be held week commencing 2nd February 2026.

Location: Onsite at 47 Chalk Farm Road, NW1 8AJ (Thursday & Friday), and online (majority of Mondays)

Reports to: Luminary Senior Programme Manager

Hours: 20 hours per week- Monday (1pm-5pm), Thursday (9am-5pm) and Friday (9am-5pm) with 30-minute paid lunch. There will be occasions where evenings or weekends are required, but these are not often

Contract: Permanent. Term-time only contract (working 39 weeks per year)

Who we are
We are a women-led charity offering a bold, innovative response to the needs of women in London who face multiple disadvantage, including gender-based violence. We use baking as a tool to guide women on a journey towards empowerment, employability and independence.

Who we are looking for

***The training and supervision elements of this role include a Genuine Occupational Requirement that the post holder is female, as permitted under Schedule 9, Part 1 of the Equality Act 2010. This requirement reflects the needs of the women we serve, many of whom are survivors of gender-based violence and disadvantage.

We’re looking for a professional baker with experience teaching cake, bread, and pastry classes to join our team. The role will involve teaching two cohorts of 7 trainees each week, facilitating their learning in baking, food hygiene standards, and professionalism for the working world as part of Luminary’s Employability and Independence Programme.

The programme sets high standards of professionalism and expectation alongside holistic support in a trauma-informed environment. It is essential that you are personable, approachable and able to adapt your teaching style to each individual's needs. We are looking for someone who shares our vision of supporting women, and experience working with this demographic is helpful.

Key Job Responsibilities:

Teaching

● Teaching the baking and food hygiene elements of the Luminary training curriculum to a high standard
● Taking responsibility for trainee learning and skill development – in collaboration with the Training Coordinator and Teaching Assistant
● Managing expectations, behaviour and dynamics of the training cohort in a trauma- informed way.
● Maintaining a professional & focused learning environment at all times, with an end goal of employability
● Facilitating community amongst women on the programme, investing in each woman as a whole individual and supporting them to build confidence
● Running interventions for women who are struggling in the group or with the learning
● Tracking & documenting trainee progress in order to evaluate services and support fundraising proposals
● Delegating appropriate jobs to the Teaching Assistant and upskilling them to cover teaching sessions when needed 
● Responsible for facilitating the learning of Level 2 Food Safety and Hygiene course and supporting trainees to complete their online qualification

● Keeping the training kitchen clean to a professional standard and having high
expectations of cleanliness and food hygiene practices from the trainees to prepare
them for a real working environment
● Ensuring a trauma-informed approach to training and championing our trainees at all times.

Programme and Training Management
● Liaising with the second Baking Teacher to coordinate and arrange external masterclass teachers and extra curricular opportunities
● Coordinating with the second Baking Teacher to ensure that all baking ingredients, lunch and equipment are ordered for the week according to the set budget
● Ensuring all recipes are documented according to set guidelines
● Responsible for ensuring Health & Safety standards are followed at all times within the training kitchen
● Following & implementing Luminary Safeguarding Procedures
● Working closely with the Training and Progression Support Team to ensure targets are met, and implementing reflective practice to ensure trainees are receiving the best support and opportunities possible

Other
● Taking part in the appropriate training for the role as suggested by your line manager
● Supporting with coordinating Bake Along sessions for corporate and private clients to raise money for Luminary Ltd
● Support with graduation events (one evening once or twice per year)
● Fulfilling any appropriate roles assigned by your line manager, for example: assisting with trainee recruitment, monitoring and evaluation, and speaking publicly to raise awareness and secure funding.

Job Requirements and Abilities
Necessary:
● Highly skilled professional baker competent in bread, pastry and cakes
● Skilled and experienced in teaching others how to bake in a group setting
● Confident in managing a classroom setting and skilled at managing complex interpersonal dynamics whilst championing the principles of trauma-informed practice
● Copes well in a fast-paced environment with the ability to adapt well to changing priorities

● Excellent communication skills, both written and spoken
● Personable and patient
● Motivated and proactive with the ability to multitask and manage competing demands
● A champion of Luminary’s organisational values of hope, empowerment, collaboration and empathy, with the ability to embody these in the learning environment
● Supportive of the Luminary Faith Policy, championing the role that faith can play in women’s recovery
● It is a requirement of this job role that the applicant is female under the Equality Act 2010.
● Confident in using IT systems, including Google Suite, Slack, Airtable

Desirable:
● Educated to Patisserie Level 3 or higher
● Adult teaching qualification (College or Further Education)
● Experience in a charity or social enterprise
● Experienced in working with women and/or girls from disadvantaged backgrounds
● Experience of facilitating learning for those with additional learning needs or ESOL

Salary: Grade 3 - £31,600 per annum

Contract: Permanent

Location: Merseyside Hub – currently based in Anfield with plans to move to Liverpool City Centre in 2026

Hours: Full time - 37.5 Hours per week

Closing date: Sunday 4th January 2026 at 11.30 pm 

Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.

About the role

You will be delivering high quality housing advice and advocacy, in line with our local community plans for Merseyside and will work with people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation, by liaising and advocating with local authorities, housing associations and private landlords. This will include taking referrals from community and advice groups and our National Emergency Helpline, as well people self-referring in person at the Hub.

The role also works in local community settings and with community groups to deliver advice and rights awareness workshops to ensure that people with lived experience of homelessness have opportunities to share their stories, voice their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. This is a challenging, front-line role where you will have a real opportunity to help people improve their lives.

About you

• Listen to, engage and work with individuals and communities, including people with lived experience of homelessness.

• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.

• Experience of carrying out casework related interviews and maintaining detailed case records.

• Advise and support clients to make informed decisions.

• A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

The Merseyside Hub is a team of seventeen, and you will be a key member of the Housing Rights team, defending the right to a safe home. This team works closely with colleagues in our Legal Team as well as our colleagues in community fundraising, community organising and lived experience. Each of Shelter’s eleven hubs across the country have their own local priorities based on the issues experienced by our clients. For Merseyside, we focus on homelessness, temporary accommodation, the private rented sector and social housing. We want people in Merseyside to be able to access the advice and support they need to secure and keep a home. We believe everyone has the right to reside in accommodation where conditions do not negatively impact their health.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at the National Contact Centre, Cardiff.

As a Team Leader you will:

• Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
• Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
• Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
• Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
• Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
• Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
• Participation in the on-call rota is a requirement of the role, and will be discussed at interview.

You will need: -

• Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
• Experience of supporting victims and vulnerable people.
• Experience of providing Safeguarding Advice to a team
• Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
• The ability to maintain confidentiality and comply with all data protection requirements.
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are seeking a dedicated Grants Officer to join our Online Grants Team ensuring that members of the Armed Forces Community receive crucial financial assistance when they cannot cover essential welfare needs themselves. This role is a vital link in providing immediate, life-changing support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Grants Department is dynamic, adapting its focus based on RBL strategy and emerging community needs. The team operates across two primary functions: the Online Grants Team and the Central Grants Team, and flexibility is essential to meet high service demands and ensure continuous support across the department.

Key responsibilities underpin our service delivery including:

- Case Advocacy: Assess case priority and know when to advocate for established policy exceptions to meet the applicant’s needs most appropriately.
- Customer Service Excellence: Deliver considered, tailored support and communicate all decisions and updates clearly, professionally, and within a 24-hour response time.
- Expert Knowledge: Maintain working knowledge of welfare benefits and relevant statutory provisions.
- Value & Compliance: Identify the most cost-effective products and ensure all data handling adheres to GDPR and charitable requirements.
- Professional Conduct: Manage challenging situations and complex client issues with the utmost compassion, dignity, and professionalism.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

Employee benefits include

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
 

Drive Practice Adviser Team Lead

£48,734- £49,771 (plus LA as appropriate)

Home-based, with travel to offices/sites as required

Full time

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

In July 2025 the Home Office announced a £53m investment over the next four years to enable the Drive Project to roll out across England and Wales. To end domestic abuse, we must address the source of the problem - the perpetrator.  This funding will make a huge difference to our efforts to support survivors, by holding perpetrators to account, stopping them from causing further harm and giving them the chance to change.

Purpose of the role:

The role of the Drive Practice Adviser Team Lead is to support the practice team in fulfilling their role whilst also acting as a specialist advisor providing expert knowledge in Domestic Abuse to the Drive teams, in addition to supporting the Drive central team in their work.  We have a bank of extensive learnings from 10 years of delivery. The Drive Practice Team Leader will play an important role in applying this best practice to new and existing delivery areas through training.

This role will also involve establishing close working relationships with local PCC leads, police, multiagency partners and delivery providers to ensure structures and processes required for effective Drive Project delivery are established during site preparation; quality of service development; consistency in the development of the Drive Project; fidelity to the evolving model across delivery sites.

The successful candidate is likely to bring extensive experience of working with high harm perpetrators and/or victims of domestic abuse. You are also likely to bring knowledge and experience of effective ways of working/engaging with high harm perpetrators of domestic abuse, or clients with complex needs and challenging behaviours.

A sound understanding of the IDVA and MARAC process and best practice when working with high-risk victims of domestic abuse is highly desirable.

Are you looking for a rewarding job with flexibility to work around your commitments, whilst making positive changes in young people’s lives?

You will be offered available shifts (day, evening, night, weekends and bank holidays) in advance and at short notice – you choose which ones you want to work.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for Bank Supported Housing Support Workers to join our Brighton and Hove services. Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25. The services have up to 20 bedspaces, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building

Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis – they are great way into the organisation and can be a stepping stone into other roles. 

In this rewarding role you will work proactively and creatively alongside young people providing support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. You will contribute to the smooth and safe running of the services by providing consistency and reliability.

You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

Please note this is a rolling advert; applications will be reviewed regularly, and suitable applicants will be invited to attend interviews on a rolling basis.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

Mental Health Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Mental Health Recovery Worker

Location: Catford.  There is step free access at this location. 

Salary: £27,000

Shift Pattern: 37.5 per week on a pro rota between Monday To Sunday, Hours may include 08:30 - 16:30 13:00 - 21:00 08:30 - 21:00 10:00 - 18:00 . Shift patterns and weekly hours may vary dependent on service and resident requirements. You may be required to work Bank Holidays.

About the Role

We are seeking a dedicated and compassionate Recovery Worker to join our team. you will empower and motivate both our  male and female residents and participants to achieve their personal goals and gain greater independence, supporting their reintegration into the community. You will provide tailored, person-centred support using a recovery model, ensuring our services are flexible and responsive to individual needs while meeting the expectations of our commissioners and stakeholders.

Your focus is on successful community reintegration and a sustained quality of life, guided by a recovery model that enables clients to live, work, learn, and participate fully in their communities through interactive and preventative approaches. We provide intensive accommodation-based support (six flats) and floating support (dispersed flats) designed to address the complex and challenging needs of our residents and participants.

Key responsibilities include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Planning activities to engage residents with other people, communities, and opportunities
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service

About You

We are looking for someone compassionate and driven individual, with a genuine desire to support others in achieving their goals and overcoming challenges. You thrive in a fast-paced, dynamic environment, and can remain calm and non-judgmental in difficult situations. Strong communication skills are essential, allowing you to build meaningful relationships with residents, colleagues, and external partners. You are proactive, solution-focused, and possess a solid understanding of the complex needs faced by individuals with mental health issues. You are adaptable, able to work flexibly, and committed to SIG’s mission of empowering individuals through innovative and inclusive support.

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly mental health and substance dependency
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

37.5 hours per week / £27,770 per annum / fixed term contract (paternity cover) until 4 August 2026 / working across Monday to Friday 9am-5pm, office based in Worthing, delivering Transitional Services in the community across Horsham, Crawley, Burgess Hill and Worthing.

It is essential that you hold a current UK driving license and have a car for this role (expenses for mileage paid at 45p per mile, excluding home to work journey).

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

West Sussex Transitional Housing provides homes for young people in a range of settings across the county. Services provide a low level of support for young people who already have a basic level of daily living skills and can keep themselves safe without daily supervision.Services are staffed Monday to Friday 9 to 5, with some services having on site staff and others visiting staff; all services are supported by a mobile night team who carry out regular safety and security checks. The aim of the service is to enable and empower young people to move on to independent accommodation and articulate and start to achieve their aspirations and ambitions.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. 

If you are enthusiastic about this opportunity but your experience does not align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 4 January 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.