Client Services Coordinator Jobs in Liverpool

Would you like to be part of a global effort to eliminate hepatitis C? We would welcome enthusiastic applicants with a passion for delivering services to underrepresented communities to join our efforts and ensure we reach out to as many service-users as possible, enabling what can be lifesaving treatment for many.  

We are looking to expand our community team in the Merseyside and Cheshire Operational Delivery Network and are keen to hear from applicants who may have experience within substance misuse services, supporting volunteers or may have been personally affected by hepatitis C. 

We are currently looking for a skilled Peer Support Lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity.

Working under the guidance of the existing Peer Programme Manager and as a crucial team member in this area, the successful applicant will be integral to the continuation and development of the project, recruiting and coordinating peers. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings and ensure that service users are referred and supported through hepatitis C treatment and care. 

This post requires extensive travel across the region, and it is desirable for the post holder to hold a clean driving licence and have their own vehicle for work related travel.

Please note this role closes for applications at 9am on Friday 5 January 2024.

Abortion Support Network (ASN) is a largely volunteer-run charity that helps people living in European countries which fail to provide abortion care, to access safe abortions in clinics abroad. ASN provides practical information on the least expensive way to arrange travel and abortion, logistical support, money towards the cost of abortion, travel and accommodation. We currently provide this service to people resident in Poland, Malta, Gibraltar, Ireland, Northern Ireland and the Isle of Man and also elsewhere in Europe on a case-by-case basis. ASN is a member of the Abortion Without Borders (AWB) initiative, which is a coalition of organisations providing information, support and funding to people in Poland who need abortions.  

ASN has a small staff team of 5, no office, and a team of 50+ dedicated volunteers. We pride ourselves on providing a critically needed service and solving problems creatively.   

ASN works alongside external partners and grassroot activists in European countries to provide immediate tangible support to people who would otherwise be forced to continue a pregnancy. One of the things our staff and volunteers value about this work is how we make a real difference to people’s lives.   

About ASN’s Helpline 

The Abortion Support Network helpline comprises three volunteer teams:

• the phoner team, who communicate with clients and undertake casework 

• the accommodation team, who research and book travel and accommodation for clients at the request of the phoner team

• the translation team, who provide written translation of client documentation, such as medical documents and letters 

There are currently approximately 40 volunteers across these teams, supported by two members of staff, ASN’s Service Manager and Senior Helpline Coordinator (Phoner Team). The Senior Helpline Coordinator (Accommodation & Translation) will work closely with the other two roles, and will have a particular focus on supporting our accommodation team and our translation team.

A typical helpline shift runs for one week, from Wednesday morning to Tuesday evening. The shift is staffed by a small team of three volunteer phoners, one accommodation volunteer and an on-call duty manager. All helpline work must take place between set hours (currently 9am-8pm on weekdays and 10am-1pm on weekends) but aside from this, volunteers choose the hours they wish to work, giving around one hour a day for the duration of the shift. The translation team undertake written translations (mostly medical documents) as and when required and this work is allocated by the on-call manager.

The role of on-call manager will be shared equally between the two Senior Helpline Coordinators, with the Service Manager providing emergency cover where required. Whilst on-call to the helpline, the Senior Helpline Coordinators provide support to all frontline volunteers on the shift, offering guidance on complex cases where needed, approving client grants and acting as the credit-card holder for payments.

The helpline is contacted by over 1000 people a year; the service is the link between people in difficult circumstances and the funding and information that can help them access a safe and legal abortion. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in East Berkshire.

Position: S1102 Stroke Association Support Coordinator

Location: Home based, East Berkshire, however, extensive travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Part-time, 30 hours per week (flexible working considered)

Salary: Circa £21,933 per annum (FTE circa £25,500 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 December 2023

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
• You will have excellent IT skills and demonstrate a flexible approach to your role.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running virtual groups.

This role is home based, but extensive travel is required across the local area and occasionally further afield to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes:

• Derbyshire
• Leicestershire
• Lincolnshire
• Northamptonshire
• Nottinghamshire
• Rutland

There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the East Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

COMMUNITY PARTNERSHIP & NETWORK COORDINATOR – LONDON, SOUTHEAST & EAST

ABOUT TEMPO
Tempo Time Credits is a charity serving communities across the UK by engaging, encouraging and enabling volunteers. We provide the glue which binds local voluntary partnerships and community-based solutions.
Tempo Time Credits galvanises community organisations to drive positive change for themselves and be more resilient through more individuals and more diverse groups of people volunteering. The Time Credits model is based on a fundamental principle that Volunteer’s time is valuable and should be valued.

Tempo Time Credits are the thread that connects volunteers, third sector, services, and businesses together through our projects and Tempo Time Credit networks. We do this through a digital time credit system that recognises and rewards volunteers for the hours they give. Volunteers can then exchange these for activities and experiences – like cinema tickets, entry to visitor attractions or a swim or gym session.

Tempo’s culture is at our core and our staff team operate in line with our workplace values which are: -
• Everyone’s contribution – We encourage self-belief, mutual respect, and recognition.
• Ambition – We have a can-do attitude, are hopeful, resilient, and positive.
• Connection – Passionate people, teamwork and collaboration are key to our success.
• Creativity – We are curious and inventive; we encourage fun and imagination to achieve this.
• Resourcefulness – We learn together, share our expertise, and strive for efficiency.
• Integrity – We are authentic and honest. We take our commitments seriously and take accountability for delivery.

Being a key member of our team is fun, challenging, inspiring, engaging and it matters.

WHERE WE ARE TODAY
This is a challenging time for many community organisations, volunteers and recognition partners too – it’s also a time when our model and support is needed more than ever. Tempo has worked with: -
• 40 commissioned programmes.
• 1,500 charities.
• 15,000+ people currently volunteering.
• 1.25 million Tempo Time Credits earned to date.
• 750+ business venues offering reward and recognition opportunities.
• Developed the first national Time Credit network in the world.

Across the UK the recognition of Tempo Time Credits is growing, amongst parliaments, local authorities and corporates and our visibility is increasing through national press and support from key parliamentarians.

ABOUT THE ROLE
You will provide operational support to Tempo’s networks as required working closely with the Contract Manager. This entails close liaison with clients, account management of community organisations and local business partners, dealing efficiently and politely with queries, requests and issues as they arise and triaging to another team member where appropriate. 

You are proactive and passionate about communities and about creating positive, lasting change that builds on the skills and assets of all. You will be a natural communicator, able to mobilise and enthuse partners to join our national network of organisations seeking to make a lasting impact for individuals and communities. You will be well organised and comfortable working with a CRM, able to cultivate and manage a range of relationships across different sectors. You will be able to support organisations seeking to use Time Credits to effect organisational and social change.

Working alongside Tempo central support function you will design and run network and training events to ensure that Time Credits provide opportunities for people to both receive them in recognition of their time and encouragement for them to use Time Credits. You will manage relationships with our customers, ensuring that targets are met, and our impact is demonstrated. We are looking for someone who can travel into London regularly.

Key Responsibilities
Provide support to contract managers and programmes, including:
• Community development and mapping support as appropriate
• Administration & reporting
• Quarterly monitoring collection - support reporting as required
• Account management planning and activities for groups and services
• Managing pipelines
• Local social media and newsletters
• Attend key local meetings, events and conferences
• Sign up of local Recognition Partners and opportunities that supports the programme priorities
• Deliver local activities and training directly or through others to support the delivery of the local capability and capacity building plan
• Support organisations face to face providing advice and guidance on developing earn and spend opportunities for Time Credits
• Be creative in your approach to support large networks of groups across different geographical areas to maximise your time and ensure efficiencies
• Manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community
• Working with groups/organisations to overcome obstacles to implementing Time Credits
• Troubleshoot any concerns or issues identified by recognition partners
• Proactively support the network to develop and become sustainable through local events, trips and networking meetings
• Support innovation, learning & development across the network and within Tempo
• Evaluation coordination
• Locate and provide appropriate resources/assets
• Writing and sending agendas, minutes, etc.
In addition.
• To carry out health and safety responsibilities in accordance with the Health & Safety Responsibilities document.
• To undertake such other duties and responsibilities commensurate with the band, as may be reasonably required by Tempo, or as a mutually agreed development opportunity.
• Protecting Children and Vulnerable Adults is a core responsibility of all staff. Staff are expected to alert their line manager to any concerns they may have regarding the abuse or inappropriate treatment of a Child or Young Person, or Vulnerable adults.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

• 33 days holiday inclusive of bank holidays
• Contributory Pension Scheme (up to 5% ER contribution)
• Employee Assistance Programme available 24/7
• Family friendly policies
• Flexi-time Scheme (offering up to 13 days flexi leave each year)
• Wellbeing Centre offering the latest wellbeing articles, news and advice
• Cycle to Work Scheme
• Healthcare Cash Plan – claim back money on essential healthcare costs.
• Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
• SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
• Death in Service Grant – 1 year

How to Apply:

Please submit your current C.V. with a detailed cover letter telling us how you meet our competencies and why you want to work for Tempo Time Credits. Please also complete and attach our Equality and Diversity Information Form.

Please send your completed application by no later than Sunday 10th December 2023.