Client services coordinator jobs in Liverpool
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Job Description
Key responsibilities:
- Events Marketing
- To oversee the scheduling, production and distribution of promotional e-mails for our events. Liaise with comms team to promote events across AvMA media platform To work on the development of the events pages on the new AvMA web site. Ensuring event web pages are kept up-to-date. To carry out data analysis and web analytics to determine what people are responding to and to highlight the areas we may need to focus/re-focus.
Events Logistics & Management
- In conjunction with the Head of Events, to undertake the production and organisation of events, including inviting and liaising with speakers and arranging event logistics. Effective liaison with speakers, ensuring they have all the information required to participate in the event and providing deadlines for receiving their presentation and biography. To work on site at events as required and run smaller events on your own. Duties will involve setting-up and administering registration, liaising with the venue, greeting speakers and exhibitors, dealing with enquiries from delegates and making sure the event runs smoothly. Production of the online conference documentation, to include speaker presentations.
Research & Event Development
- Help identify and research potential subject areas on which we may want to run events. Keep a close eye on the medico-legal events sector market and other events taking place. Help identify potential new sponsors and exhibitors for our events.
Events CRM
- Develop a sound understanding of AvMA’s new CRM, ensuring we optimise it for the efficient and effective marketing of events.
- To assist if/as required with bookings and booking queries for AvMA’s events.
Other
- To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
- To undertake other duties commensurate with the post as may be required.
- Deputise for the Head of Events when necessary
Person Specification
Essential:
- An understanding of, and commitment to, the values and objectives of AvMA.
- Excellent interpersonal skills, with the ability to develop effective and positive working relationships with a wide range of individuals and organisations.
- Highly motivated self-starter with the ability to manage and prioritise workload and meet targets.
- Excellent written and verbal communication skills. Confidence in liaising with speakers, sponsors and delegates.
- Experience of organising events and on-site management of events, including in-person and online events/webinars.
- Marketing copy writing ability, proof-reading skills, outstanding attention to detail.
- Experience of using e-mail marketing platforms (e.g. Dot Digital) and social media to promote events and maintaining event web pages.
- A high level of IT and digital literacy skills, including Office 365, Microsoft Dynamics and Adobe In Design
- Staying calm under pressure, a proactive and solutions focussed approach to problem-solving, ability to independently think on your feet.
- Demonstrable commitment to Equality, Diversity and Inclusion
Desirable:
- Experience of working within a charity.
- Experience of working in healthcare and legal sector events.
- Knowledge or experience of healthcare, the NHS or patient safety work.
- Understanding/experience of Search Engine Optimisation.
Thank you!
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 07 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: WC 18 May 2026
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
Barnardo's is seeking a qualified teacher to lead and support the delivery of evidence‑based social and emotional learning (SEL) programmes across St Helens, working with Early Years settings, primary and secondary schools, and parents.
A key focus of this role will be the implementation of the PATHS Programme (Promoting Alternative Thinking Strategies), alongside wider SEL approaches. PATHS is a well‑established, evidence‑based programme that supports children and young people to develop essential life skills, including self‑awareness, self‑management, social awareness, relationship skills and responsible decision‑making.
About the role
As Programme Co‑ordinator, you will play a central role in embedding high‑quality SEL practice across a range of educational settings. You will work collaboratively with professionals and families to ensure programmes are delivered with confidence, consistency and impact.
Your role will include:
- Leading and supporting the delivery of SEL programmes across Early Years, primary and secondary school settings
- Providing coaching and ongoing support to staff delivering the programmes
- Modelling effective programme delivery in educational settings
- Designing and delivering training sessions to build staff skills and confidence
- Engaging with parents and carers, supporting them to understand and reinforce social and emotional learning at home
- Building strong, collaborative relationships with schools, settings and partner organisations
You will be part of a UK‑wide Barnardo's team, with access to comprehensive training, resources and peer support to help you excel in the role.
About you
In addition to meeting the criteria outlined in the generic Programme Co‑ordinator Person Specification, applicants must demonstrate the following service‑specific experience and attributes:
Essential:
- A recognised professional teaching qualification
- Experience of working within Early Years, with an understanding of progression into primary and secondary education
- Post‑qualification practice experience in social and emotional learning (SEL)
- A strong working knowledge of the UK Curriculum and its key components
- Experience in a co‑ordination or leadership role, developing collaborative relationships to achieve shared goals
- A full driving licence and access to your own vehicle to travel between settings
(Driving is an intrinsic part of the role. Applicants unable to drive due to a disability should demonstrate alternative ways of meeting the mobility requirements of the post.)
Desirable:
- Experience of designing and delivering engaging, high‑quality training for professionals, using a range of approaches to meet different learning needs
- Experience of delivering social and emotional learning programmes within primary and/or secondary school settings
Although this contract has a permanent status, please be aware that this post is subject to funding currently to end of July 2027 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31st July 2027.
The client requests no contact from agencies or media sales.