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In the last four years we have tripled our turnover, moved from delivery at one site to having thirteen outreaches and have doubled the number of clients we are seeing. We are now looking for an enthusiastic, full time Welfare Benefits Worker to build up a much needed Welfare Rights Unit. We have a small unit of volunteers who support clients with appeals, and our next stage is to build a volunteer based form filling service. Whilst holding a small caseload of your own, it is the development of this service that would be your principal task.
To be successful you will need to be a qualified Citizens Advice Adviser, preferably with experience of delivering Benefits casework, and to be able to develop and lead volunteers. If the longer term Welfare Rights Unit project interests you but this post would not be an option for you as it stands, we would also welcome a conversation.
Our service operates to very high standards, but we also work hard to make it an enjoyable and supportive work environment.
If this sounds like a team you would fit into please e-mail your updated CV and a covering letter to Chris Roberts, Chief Executive using the e-mail title “Benefits vacancy”.
Applications close at Midnight on Sunday 2nd August. Provisionally interviews are planned for Thursday 13th August.
Due to the potential number of applicants we are sorry but we will not be able to enter into correspondence or discussion with unsuccessful candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the London and Southeast England. In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.
This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.
You will also be:
- Helping develop procedures, toolsand resources for social value management and reporting
- Gathering data to report on achievements and social impact
This dynamic, cross-regional role supports colleagues and customers across the London and Southeast region. The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration
We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages. You can confidently present content to colleagues and clients and turn strategic plans into measurable results. You will also have:
- A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
- Knowledge of social value approaches and measurement frameworks used in the public sector
- Demonstrable understanding of the importance of social value
Working in the public sector, charities, housing or construction experience would be advantageous but not essential. Please refer to the attached job description and person specification for a full list of responsibilities and attributes.
We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.
What you’ll get:
- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Highly attractive pension scheme
- 29 days holiday + bank holidays
- Hybrid working
- £300 per annum personal wellbeing allowance
- Flexibility, volunteering day, employee discounts and more
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the Southwest and Wales. In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.
This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.
You will also be:
- Helping develop procedures, toolsand resources for social value management and reporting
- Gathering data to report on achievements and social impact
This dynamic, cross-regional role supports colleagues and customers across the Southwest and Wales. The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration
We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages. You can confidently present content to colleagues and clients and turn strategic plans into measurable results. You will also have:
- A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
- Knowledge of social value approaches and measurement frameworks used in the public sector
- Demonstrable understanding of the importance of social value
Working in the public sector, charities, housing or construction experience would be advantageous but not essential. Please refer to the attached job description and person specification for a full list of responsibilities and attributes.
We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.
What you’ll get:
- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Highly attractive pension scheme
- 29 days holiday + bank holidays
- Hybrid working
- £300 per annum personal wellbeing allowance
- Flexibility, volunteering day, employee discounts and more
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the Midlands and areas in the North of England. In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.
This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.
You will also be:
- Helping develop procedures, toolsand resources for social value management and reporting
- Gathering data to report on achievements and social impact
This dynamic, cross-regional role supports colleagues and customers across the Midlands and North of England. The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration
We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages. You can confidently present content to colleagues and clients and turn strategic plans into measurable results. You will also have:
- A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
- Knowledge of social value approaches and measurement frameworks used in the public sector
- Demonstrable understanding of the importance of social value
Working in the public sector, charities, housing or construction experience would be advantageous but not essential. Please refer to the attached job description and person specification for a full list of responsibilities and attributes.
We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.
What you’ll get:
- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Highly attractive pension scheme
- 29 days holiday + bank holidays
- Hybrid working
- £300 per annum personal wellbeing allowance
- Flexibility, volunteering day, employee discounts and more
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements.
What you’ll be doing
If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements.
You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance.
You would:
- Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving.
- Ensure services meet contractual outcomes, delivery timeframes and quality standards.
- Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery.
- Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders.
- Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans.
- Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed.
- Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow.
- Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns.
- Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings.
- Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff.
- Support budget holders and work with the Finance Manager to ensure budgets are managed effectively.
- Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities.
You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills.
What you’ll need
We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services.
You will need to bring:
- Experience of IPS or equivalent team leadership.
- Experience of managing teams, performance and service delivery.
- Strong organisational skills, with the ability to manage a complex and demanding workload.
- Experience of monitoring, contract reporting and using data to support service planning.
- The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff.
- Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues.
- Good writing skills and the ability to communicate clearly with a range of audiences.
- Good IT skills, including Microsoft Word, Excel and online systems.
- A strong commitment to equality, diversity and inclusion.
- Knowledge of legislation relevant to employment, including the Equality Act.
- The ability to work across boroughs and provide leadership in more than one service location.
- Tact, diplomacy, discretion and the ability to build rapport with different people.
- A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed.
It would also be helpful if you have experience of:
- Managing multiple teams across boroughs.
- IPS Grow systems and fidelity reviews.
- Mental health services.
- Quality standards or accreditation.
- Project and service development.
- Budget management.
- Working with GP practices, NHS teams or other health and community partners.
- A postgraduate degree.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
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Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
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Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
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Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
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Support the development of benchmarking documents and trend analysis across accounts.
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Prepare meeting notes and action logs following account meetings.
Moderator support
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Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
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Support the creation and maintenance of moderator handbooks and guidance documents.
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Identify recurring learning themes and help coordinate quality assurance and development activity.
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Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
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Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
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Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
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Assist with meeting preparation, minute-taking and action tracking.
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Ownership of rota administration and maintain awareness of moderator availability.
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Coordinate internal documentation and process improvements.
Service development
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Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
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Support the creation of internal resources, templates and standard operating procedures.
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Assist with projects aimed at enhancing moderator wellbeing, training, and development.
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Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
This is a rare opportunity to lead one of Yorkshire’s most respected community foundations and help shape the future of giving across Calderdale.
For over 35 years, Community Foundation for Calderdale (CFFC) has connected people who care with causes that matter. We believe local generosity has the power to transform lives, strengthen communities and create opportunities for everyone to thrive.
As an independent charitable funder, we work with individuals, families, businesses and organisations to invest in local charities and community groups tackling some of Calderdale’s biggest challenges. Every year, we distribute more than £2 million in grants to support people and places across the borough. At the same time, we are building our permanent endowment, creating a lasting legacy that will continue supporting local communities for generations to come.
This is what makes CFFC unique. We do not just make a difference today. We create a legacy that will benefit Calderdale in perpetuity.
Following many years of successful leadership from our current Chief Executive Officer, we are seeking an exceptional leader to build on this strong foundation and lead CFFC into its next chapter.
About the role
Reporting to the Board of Trustees, you will provide strategic and operational leadership, ensuring CFFC continues to grow its impact, strengthen partnerships and inspire philanthropy across Calderdale.
You will lead and develop a committed staff team, work closely with Trustees, build trusted relationships with donors, businesses, professional advisers, charities and public sector partners, and ensure the organisation remains financially sustainable, well-governed and ambitious for the future.
You will also act as CFFC’s public ambassador, representing the organisation across Calderdale and beyond, while championing the importance of local giving and community investment.
About you
We are looking for an inspiring and collaborative leader with significant senior leadership experience and the ability to build confidence and credibility with a wide range of stakeholders.
You will demonstrate:
Proven strategic leadership and organisational management experience.
Experience of developing successful partnerships, fundraising, income generation or business development.
Strong financial and governance awareness.
Excellent relationship-building, communication and influencing skills.
Experience of leading and developing high-performing teams.
A genuine commitment to community impact and the values of the voluntary sector.
You may come from a community foundation, charitable trust, grant-making organisation, charity, public sector, social enterprise or a commercial organisation with a strong social purpose.
What we offer
Salary in excess of £60,000, dependent on experience.
Permanent, full-time position.
Flexible and hybrid working, with a regular presence required in Calderdale.
20 days annual leave plus bank holidays, additional Easter Tuesday leave and office closure over the Christmas period, rising to 25 days after five years’ service.
Employer pension contribution, with details available in the candidate information pack.
The opportunity to lead a respected local foundation with a strong legacy, deep local relationships and ambitious plans for the future.
Closing date: 31 July 2026
First round interviews: Week commencing 17 August 2026
Second round interviews: Week commencing 24 August 2026
CFFC is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and are happy to discuss any adjustments candidates may need during the recruitment process.
If you are an ambitious leader who wants to build on a strong legacy, inspire local philanthropy and help create lasting change for communities across Calderdale, we would love to hear from you.
The client requests no contact from agencies or media sales.
Ready for your next step in fundraising?
If you’ve already had a taste of fundraising, marketing, or client services and you’re looking for an opportunity where you can learn quickly, elevate your career and help charities make a bigger impact, we’d love to hear from you.
At Pebblebeach, we're a boutique fundraising agency based in Brighton, helping brilliant charities raise more money so they can change more lives. For over 18 years, we've chosen to stay proudly boutique, building long-term relationships with our clients and creating a workplace where everyone knows each other, everyone's ideas matter and people genuinely enjoy coming to work.
Thanks to growing demand from our clients, we're expanding our team and looking for someone who shares our passion for great fundraising and wants to grow alongside us.
Why join us?
This isn’t your typical fundraising support role.
Working alongside our experienced fundraising consultants, you’ll gain hands-on experience across fundraising campaigns, client relationships, business development, marketing, project management, CRM and AI-powered ways of working.
As Pebblebeach grows, we hope you will too. We’ll support your development through mentoring, practical experience and a targeted training, giving you the opportunity to build a career in fundraising.
What you’ll be doing
You’ll play a key role in supporting our team and our charity clients by:
· Coordinating fundraising campaigns and consultancy projects.
· Supporting new business, proposals and client relationships.
· Delivering marketing activity and communications.
· Managing our HubSpot CRM and keeping data accurate.
· Researching fundraising opportunities and preparing presentations.
· Helping improve our systems, processes and use of AI.
No two weeks are the same - we are constantly learning, innovating and adapting - and that’s how we like it!
Who we’re looking for
You’ll probably have around 6–12 months’ experience in fundraising, marketing, customer service, client services, sales, administration or another office-based role.
More importantly, you’ll be someone who is:
· Curious, organised and eager to learn.
· Great with people and a confident communicator.
· Happy juggling different projects.
· Passionate about helping charities succeed.
· Looking for a long-term career where you can grow.
What you’ll get
· Mentoring from experienced fundraising professionals.
· Exposure to every part of a fundraising consultancy.
· A targeted training and development.
· Hybrid working from our Brighton office.
· A genuinely supportive, collaborative team.
· Great coffee, too many biscuits and the occasional visit from our office dogs.
A note about applying
As a people-centred business, we believe recruitment should be personal.
We won’t use AI to screen or shortlist applications—every application will be read by a real person.
In return, we’d love you to write your application yourself rather than relying on AI. We’re much more interested in hearing your voice, understanding what motivates you and getting a sense of who you are than reading something perfectly polished.
If you’re invited to interview, you’ll meet people who genuinely care about people, and we’ll communicate with every candidate we interview throughout the process.
How to apply
Please visit the Pebblebeach Fundraising website to read more about the role and download an application form.
Closing Date: 12pm Friday 31st July
Interview Date: Thursday 6th August
Bring your curiosity, your enthusiasm and your own voice. We’ll bring the support, the opportunities and the chance to build a rewarding career helping charities make the world just that bit better.
The client requests no contact from agencies or media sales.
The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.
The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.
Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.
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Develop an annual fundraising plan, alongside the Head of Finance and CEO.
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Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.
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Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.
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Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.
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Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.
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Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.
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Analyse data and feedback collected through outcomes processes for report writing.
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Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.
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Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.
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To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
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To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.
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All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.
Please see job description for full details.
Meaningful therapeutic support accessible for adults impacted by abuse and addiction. A safe space for growth, connection and wellbeing for all.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Welfare Benefits Support and Information Officer / Advisor
ORGANISATION: Big Local Works – Charity No: 1182561
LOCATION: Big Local Works 4 Market Place, London SE16 3UQ
CONTRACT TYPE: 6-month / Fixed Term contract (Sickness Cover)
REPORTING TO: Charity Manager
General Information
Big Local Works (BLW) is a community-focused economic support and regeneration charity based in Bermondsey, South East London. We want to help create a thriving, inclusive local economy and community in which everyone can participate.
To make this happen, we maximise local people’s financial and economic wellbeing to reduce poverty and hardship, and give them support to find sustainable, active routes out of poverty, including through employment and enterprise.
We deliver our support in the community through three main services:
· Expert welfare and benefits advice and advocacy for local people experiencing poverty and hardship
· Employability Skills training and coaching to help people access ways of increasing their earned income
· Start-up and enterprise support for clients who wish to start trading on the local ‘Blue Market’
Our current Welfare Benefits Advisor is on leave of absence, so this role is temporary cover until the end of the year. We are looking for someone for an immediate start.
The role of the Welfare Benefits Support and Information officer is the relief of financial need by the provision of free advice, information, support and advocacy for Southwark Residents
Key Tasks include:
· To provide a generalist welfare benefits advice, information and casework service to clients using the services at BLW
· To provide a review of possible benefit entitlements and support clients to make claims, submit forms and applications as appropriate.
· Ensure advice service provided by BLW is effective and efficient, meets best practice and is of a consistently high quality, delivering a high level of customer care and client satisfaction.
· To provide welfare benefits support in a variety of settings i.e. drop-ins and community spaces, to provide advice and information, and welfare benefit checks to ensure individuals have accessible support.
· Help clients understand benefit decisions, represent clients who have been turned down for benefits, deal with reviews, and, where appropriate, prepare for and attend appeals tribunals.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
What you need to bring:
· A good understanding of the Welfare Benefits system to deliver an advice casework service
· Good administration skills and ability to develop own caseload and prioritising work.
· Ability to use IT, Word and Excel in the provision of advice
· Ability to research, analyse and interpret complex information
· Numeracy skills required to understand statistics and check calculations
· Use IT for statistical recording, record keeping and document production.
· Able to work collaboratively with a wide range of stakeholders
· Keep up to date with legislation, policies and procedures and undertake appropriate training.
· Demonstrate commitment to the aims and policies of the BLW’s service.
· Abide by health and safety and safeguarding guidelines and share responsibility for own safety and that of colleagues.
· A good understanding of- and commitment to the aims and principles of the charity and its equal opportunities policies.
· Willingness to learn and develop skills in advice topics
You will benefit from
· Holiday - FTE 25 days plus Bank Holidays so for 6 month contract at (0.4 FTE) it would be 5 days holiday plus Bank Holidays
· A great working environment and culture within a small, but growing, charity dedicated to improving lives in our community
If you are passionate about supporting individuals and communities facing poverty and improving their lives, and have the skills and experience required for this role, please apply.
MAIN TERMS AND CONDITIONS
2 days per week (0.4 FTE)
Hours normally 9-5 pm but flexible to accommodate outreach, research and training needs
Annual salary: £12,000 for 2 days / week (£30K FTE)
DBS check essential
The client requests no contact from agencies or media sales.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
The Refugee Employability Officer will provide tailored employability support to resettled refugees in Hampshire under the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship and other eligible schemes.
The role delivers structured one-to-one and group-based support focusing on supporting individuals towards employment. This will include agreeing and supporting individuals towards employability related goals and actions within the Individual Support Plan, job search and application support, interview preparation, understanding UK workplace expectations, employer engagement, and links to training, apprenticeships and (where appropriate) self-employment. This work will support individuals often facing barriers such as limited English, recognition of overseas qualifications, childcare responsibilities, health needs or confidence challenges.
Employability support will be integrated within wider Integration support planning to promote sustainable economic independence, strengthen longer-term integration outcomes and support access to appropriate public services where needed.
Key Working Relationships
This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Programme Manager (Economic Empowerment), Senior Integration and Resettlement Officers, Integration Officer, Bilingual Integration Officer, Bilingual Resettlement Officers, ESOL and Education colleagues, Employment Caseworkers and other relevant staff.
This position will also work closely with staff at our partner organisation, Citizen Advice Rushmoor, Jobcentre Plus (DWP), statutory funded employment support services (ie Connect to Work), education and training providers, employers, and relevant advice organisations across Hampshire.
This role will be line managed by the Senior Integration Officer with a dotted line to the Programme Manager (Economic Empowerment).
KEY ACCOUNTABILITIES
Employability support to individuals (55%)
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Conduct structured individual assessments to identify skills, qualifications, employment history, transferable competencies and career aspirations, translating these into clear and realistic actions and goals within an Individual Support Plan.
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Deliver tailored job readiness support through one-to-one coaching and group-based workshops, including CV development, interview preparation, UK workplace norms, digital literacy, job search strategies and confidence-building.
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Support individuals to access and sustain employment opportunities, facilitating job matching, including liaising with employers, facilitating introductions, supporting applications and providing on the job follow-up assistance to promote job retention and progression.
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Monitor and respond to employment and training‑related risks, including exploitation, unsafe work and discrimination, ensuring appropriate safeguarding action, advocacy for clients, and partnership working with Citizens Advice Rushmoor and other external partners.
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Provide structured guidance to individuals considering small‑scale self‑employment work, including exploring viable income‑generating ideas, basic planning and market research, understanding relevant UK start‑up and compliance requirements (e.g. sole trader status, HMRC registration and Self Assessment, banking, insurance and any required licences), and signposting to appropriate start‑up and business support services.
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Facilitate access to vocational training, apprenticeships, accredited courses and skills development opportunities that enhance employability and support longer-term career progression.
External engagement and partnerships (20%)
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Develop and maintain productive relationships with local employers across Hampshire to facilitate direct placements, identify suitable job opportunities, work experience placements and promote inclusive recruitment practices amongst local employers.
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Promote awareness among employers of the skills and contributions of resettled refugees, supporting inclusive workplace practices and addressing misconceptions where appropriate.
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Build and maintain collaborative working relationships with Jobcentre Plus (DWP), education and training providers, and business advice and start-up support services to strengthen pathways into work, training and self-employment.
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Represent the service in local employability and partnership forums, contributing to multi-agency strategies that improve labour market access and progression for resettled refugees.
Key Administrative tasks (15%)
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Ensure timely and accurate compliance with all reporting requirements, including database management, case noting, and file maintenance with a focus on evidencing client progress and outcomes. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements.
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Provide logistical support for the procurement of into‑work support items and the delivery of employability workshops and employer events, including preparation of participant materials and coordination with partners.
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Analyse trends and barriers affecting employment outcomes and contribute insights to service development discussions to strengthen overall programme impact.
Ways of working (10%)
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Collaborate with internal colleagues and external partners to ensure that employment, training and self-employment pathways are integrated within longer-term integration planning.
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Gather and analyse client and employer feedback to inform continuous improvement of employability interventions and self-employment support.
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Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.
PERSON SPECIFICATION
Skills, Knowledge and Qualifications
Essential
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Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.**
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Strong knowledge of the local Hampshire employment context, including employment opportunities, key local employers and available training and development pathways.
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Excellent interpersonal and relationship building skills, with the confidence to engage and maintain a wide range of internal and external partnerships.
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Good IT skills, including proficiency in using Microsoft Office and experience delivering or supporting meetings/workshops via online platforms such as Microsoft Teams and Zoom.**
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Strong working knowledge of the UK labour market and recruitment processes, with the ability to coach clients on job search, CV development, interview preparation and workplace expectations.
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Ability to travel regularly throughout Hampshire, the service delivery area.**
Desirable
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Ability to communicate in Dari and/or Pashto, or another community language relevant to the Hampshire resettled population.
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Lived experience of forced migration, resettlement, or navigating UK employment systems as a refugee or migrant.
Experience
Essential
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Minimum two years of related experience, delivering tailored employability support with refugees, migrants or other vulnerable populations in Hampshire.**
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Experience delivering one-to-one employability coaching and/or group-based job readiness workshops in diverse, multi-lingual and cross-cultural environments.
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Experience conducting outreach to the private sector to build relationships and raise awareness.
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Experience supporting clients to access employment, education and training opportunities, including liaising with Jobcentre Plus (DWP), training providers and employers where appropriate.
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Experience handling confidential documents and sensitive information.**
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Prior experience of using a client relationship management system or case management database, with accurate case noting and outcome tracking.
Desirable
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Experience supporting clients with self-employment pathways, including UK start-up basics (e.g., sole trader/limited company options, HMRC registration/Self Assessment) and signposting to appropriate business advice and start-up support services.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
About the role
In 2018 Bridges Outcomes Partnerships co-designed the Single Homelessness Prevention service with Brent Council following the Homelessness Reduction Act (2018). The service provides early intervention to prevent or relieve homelessness for single people who previously would not have received support, aiming to prevent the mental trauma associated with homelessness and stop individuals reaching crisis point.
Our services continue to evolve into models that combine homelessness prevention, refugee support, and family stability interventions to improve life chances for vulnerable people and reduce the long-term impacts of housing instability and child poverty.
The Referral & Assessment Officer is a key role within the London Partnership, it is the first point of contact for people who have experienced trauma or are struggling to find a home.
As part of the role, you will be responsible for the following activities within this element of the service
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Receive and process referrals from Brent Council, acting as the central point of access for the service.
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Review each referral against the service eligibility criteria, completing an initial triage assessment to determine the most appropriate support pathway.
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Contact clients where required to gather any outstanding information or supporting documentation needed to progress their referral.
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Develop and maintain positive working relationships with Brent Council, delivery partners and other stakeholders to support effective referral pathways and timely allocation of referrals.
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Liaise regularly with Brent Council and delivery partners to resolve referral queries, gather outstanding information and ensure referrals progress efficiently
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Identify, record and escalate any immediate safeguarding concerns through the appropriate safeguarding procedures.
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Record client support needs, risks and relevant information on the case management system to ensure delivery partners have the information required to provide safe and effective support.
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Maintain timely, accurate and comprehensive records on the case management system in line with service standards
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Work closely with the Programme Manager to monitor referral activity, identify issues or opportunities, and recommend improvements where appropriate.
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Ensure the service is accessible and inclusive, recognising individual communication, language, cultural and accessibility needs.
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Produce regular reports on referral activity, triage performance and emerging trends for the Programme Manager and commissioners.
This is a hybrid role. The postholder will be expected to work across a combination of home working, Bridges offices and partner locations. This will include regular attendance at Turning Point in Brent to work alongside Brent Council and partner organisations, supporting the effective management of referrals and the development of local referral pathways.
About you
At BOP we value both lived and learnt experience, the following skills and experience areas can be discussed individually and should not deter you from applying for the role if you feel you meet the requirements due to your lived experience.
Skills & Experience
Essential
· Have experience of or an understanding of trauma and best practice when working with vulnerable individuals.
· Have an empathetic, compassionate and non-judgemental approach with the ability to adapt, build rapport and enable trusting conversations with both vulnerable adults and professionals over the telephone and by email
· An understanding of risk and safety planning within the context of vulnerable adults and experience in applying practices and procedures
· Experience of record keeping within a case management system
· Excellent organisational and IT literacy skills
· Strong communication skills with a collaborative and flexible approach to work
· Willingness to continuously develop knowledge and skills through training
· Demonstrates understanding of the impact of structural inequalities (e.g., racism, ableism, homophobia, transphobia, classism, sexism) on experiences of domestic abuse and help-seeking.
· Understands intersectionality — how overlapping identities (e.g., ethnicity, gender, sexuality, disability, immigration status, age, faith) shape the risks, barriers, and needs of survivors
· Understanding of how language barriers, digital exclusion, or immigration status can affect access to support.
· The ability to work collaboratively within a team and wider Partnership as well as independently, and can organise workload and prioritise depending on the needs of the service
· Drive to be part of a positive change and have passion for supporting people who have experienced harm caused by domestic abuse
· Desire to support a unique impact-led programme with a passion to make a positive difference to people's lives
Desirable
· Additional spoken languages, particularly those spoken in Southern Asian communities
· Experience of working with a charity/third sector organisation
· Understanding of vulnerable adults and best approaches to build trusting relationships
· Knowledge of working within services which take a person-centred approach.
Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training. All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.
Data Protection Commitment
As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution
• We offer Life Insurance, Income Protection Insurance and wellbeing benefits & resources
• We also offer Private Medical Insurance on successful completion of your probation period
• You will be able to access Learning and development opportunities
Application process/next steps
Once you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 3rd August
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties:
· Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc.
· Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers.
· Develop and maintain strong internal and external relationships.
· Attend appointments with clients where appropriate.
· Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
· Regularly review action plans and risk assessments in line with Hope’s policies and practice.
· Various administrative tasks.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
What we are looking for:
· Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours.
· IT Proficiency, ability to learn new software programs, basic Microsoft experience.
· Understanding of the housing and social needs of people with multiple and complex needs.
· Able to influence and negotiate positive outcomes with others.
Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
The client requests no contact from agencies or media sales.
We are looking for a motivated and supportive Triage & Early Intervention Officer to contact children and young people who have been victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-6pm on a Tuesday and Friday The role is based at our office in Chandlers Ford, Eastleigh.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role:
As a CYP Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for children, young people and their parents/carers referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each young persons receives tailored support that meets their individual needs. The role may require some minimal travel across Hampshire.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments for children & young people
- Provide tailored responses to clients' needs including information about their rights and the services available to them.
- Take incoming calls and deliver support
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You:
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
You will need:
- Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to use generic IT applications competently.
Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.





