Client services officer jobs

JOB TITLE: Service Manager

RESPONSIBLE TO: Chief Executive Officer

HOURS OF WORK: 37 hours per week

BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN

HOLIDAYS: 28 days - including statutory holidays (pro rata)

SALARY: £34,000 per annum plus benefits

Main Duties and Responsibilities

• Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
• Ensure organisational standards are being met in the accommodation service across all Hope properties.
• Draw up rotas in advance for sign-off from the CEO.
• Monitor staff attendance and report absences promptly to the Management Team.
• Motivate the team through regular one to one supervisions and by modelling good  practice.
• Monitor and manage team performance and progress reporting issues at the Management Team meetings.
• Identify staff training needs and submit requests to the Office Manager.
• Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
• Supervise the delivery of other services provided on site.
• Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis.
• Carry out monthly property inspections on all Hope properties.
• Work with the Office Manager to manage all Health and Safety issues.
• Assist in the recruitment and selection of staff.
• Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope’s requirements.
• Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored.
• Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe.
• Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion.
• Undertake disciplinary and grievance procedures as necessary.
• Undertake evictions if these arise.
• Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients.
• Deal with complaints from clients.
• Implement the warnings and exclusions’ policy where necessary.
• Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes.
• Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment.
• Take overall responsibility for the hostel petty cash system.
• Ensure client charges are received, recorded and received by Finance Manager.
• Identify Health and Safety issues and action in line with policy and procedures.
• Keep up to date Health and Safety records in line with regulations.
• Take overall responsibility for accurate risk assessment recordings and actions.
• Take overall responsibility for the safeguarding of accommodation service staff and clients.
• Keep up to date incident reports.
• Work in partnership with other agencies to ensure a high standard of service is delivered.
• Monitor equality and diversity, ensuring an accessible service to all clients.
• Attend case conferences, joint assessments and meetings as necessary and directed by the CEO.
• Promote the service to a wider community.
• Provide written monthly reports for management/board meetings as required by the CEO.
• Provide statistical information as required by the CEO.
• To respect the confidential nature of the work.
• To participate in appropriate training and staff development programmes.
• To promote and ensure the implementation and compliance with Hope’s policies.
• To ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
• Meet the requirements of rota systems.
• Work closely with the Finance Manager/Deputy CEO in CEO absence.
• To be on the on-call rota and available, when on call, to be on site when required in an emergency.

Person Specification

Essential

• Experience of motivating and managing staff.
• Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail.
• Proven work experience and in-depth understanding of funding procedures, rules and regulations.
• Ability to be flexible and your skills in problem solving.
• High standard of computer literacy (Excel, Word, Outlook).
• Ability to plan, prioritise and work within agreed timeframes.
• Excellent communication, presentation and interpersonal skills.
• A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice.
• An understanding of the need and practice for confidentiality.
• Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation.
• A thorough understanding of adult safeguarding and working with vulnerable people.
• Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services.

Desirable

• An understanding of homelessness and relevant issues.

Job Types: Full-time, Permanent

Pay: £34,000per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Worksop: reliably commute or plan to relocate before starting work (required)

Safeguarding

Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.

Work Location: In person

Reference ID: ServiceManager26

Advocates for International Development (A4ID) is seeking to appoint a Project Officer to join the Legal Services Team at a pivotal moment in our organisation’s journey.

About A4ID

Advocates for International Development (A4ID) is a charity with a vision to shape a just and sustainable future through the power of law. A4ID partners with world’s top legal professionals and development organisations to facilitate high-quality, free legal and technical support to advance the SDGs and improve the Rule of Law. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.

Purpose of the Role

The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.

A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the Pro Bono Services Lead (PBSL) with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.Key Responsibilities

Broker Service And Operational Responsibilities

The POLS is responsible for supporting PBLS and undertaking relevant responsibilities and duties, including:

• Sourcing, scoping and allocating pro bono legal projects between international development partners and legal partners efficiently and in required timescales.
• Quality assurance of projects and deliverables to ensure stakeholder needs are met. This includes establishing and delivering on internal reporting protocols, narrative reports, high-quality data gathering, and any other required external documentation.
• Managing feedback and progress reviews in relation to A4ID project stakeholders.
• Coordinating learning, thought leadership and training outputs and activities bilaterally between legal and development experts, including briefings, publications, training and learning events, particularly those with a legal focus.
• Working with the CSO Officer on direct outreach for building new partnerships with Development Organisations (NGOs and CSOs).
• Supporting PBSL in managing A4ID’s existing network of legal experts, and expanding the network by engaging with new legal experts.
• Assisting with trialing online pro bono platforms, such as Paladin and Justice Connect.
• Coordinating recruitment, line management and training of volunteers.
• Supporting PBSL with other internal processes to advance the mission of A4ID, as needed.

Marketing & Events

The POLS will support relevant marketing activities related to PBLS. This includes:

• Representing A4ID and increasing visibility of PBLS services at events related to legal pro bono at UK, regional and international levels.  
• Developing relevant external communications and material for social media and newsletters, particularly those with a legal focus.
• Drafting case studies and develop-related external communications (e.g. presentations, website articles and social media posts).

Fundraising and Income Generation

The PBLO will support relevant business development activities related to PBLS including:

• Draft and scope relevant applications and proposals (identified trusts, foundation or institutions).
• Support and provide input into income generation activities/proposal development for existing and new  pro bono products, services, and projects.
• Maintain and develop relationships with contributing legal partners, including participating in regular account management meetings to manage relationships.
• As needed, work across departments/teams support and contribute to overall fundraising and proposals, in line with the organisational strategy.
• Support assessments and mapping of potential funding sources, e.g. trusts, foundations or institutional funding.
• Conduct due diligence and onboarding of any potential new Legal Partners.
• Support and deliver other tasks as required by PBSL.

 Person Specification

• Law degree (in any jurisdiction).
• Four years of experience working in a legal setting, including law firms or legal charities.
• Strong experience of working independently and delivering tasks in a timely manner.
• Previous brokerage experience (ideally in a legal environment).
• Excellent outreach and engagement skills.
• Excellent relevant IT skills, such as a working knowledge of project management systems, CRMs and cloud-based systems (such as MS Office 365, Salesforce, Asana).
• Experience engaging with external stakeholders (such as clients, funders or service users) including at external events.
• Confident and self-motivated.
• Excellent communication skills, with a friendly, positive attitude.
• Ability to work flexibly and manage a varied workload.
• Ability to work as part of a team, and take initiative and work independently.
• Strong organisation and time management skills, and good attention to detail.
• Proven ability to work to tight deadlines and within agreed frameworks.
• Fluency in written and spoken English; ability to produce written material targeting different audiences
• Willingness to take on high level as well as everyday tasks and perform both with excellence.
• Understanding of  international development and the Sustainable Development Goals.

For further information and to apply, please visit our website via the apply button.

Closing date: 12 July 2026.

Main Duties:

· Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc.

· Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers.

· Develop and maintain strong internal and external relationships.

· Attend appointments with clients where appropriate.

· Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.

· Regularly review action plans and risk assessments in line with Hope’s policies and practice.

· Various administrative tasks.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

What we are looking for:

· Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues,  substance misuse issues and challenging behaviours.

· IT Proficiency, ability to learn new software programs, basic Microsoft experience.

· Understanding of the housing and social needs of people with multiple and complex needs.

· Able to influence and negotiate positive outcomes with others.

Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.

Headway Sussex 

Vacancy for Chief Executive Officer 

Part Time – 21 hours per week 

£50,000 (FTE) 

Based in Newick, East Sussex with regular travel to Eastbourne, Brighton and other areas around Sussex. Occasional travel to other Headway organisations around the country including Headway UK. 

Headway Sussex offers rehabilitation and support services for people living across the county with acquired brain injuries. Our services extend to their families and carers. People may be referred to us by the hospital or clinical services providing their medical care or by insurance companies where there is a legal claim in progress. Alternatively, our clients self-refer because they have an awareness of the services Headway organisations can provide. 

In whatever way our clients reach us, we strive to provide comprehensive rehabilitation and reablement services to support them and their families both practically and emotionally. We aim to raise awareness of the impact of brain injury and to be a lead service provider in Sussex. 

An exciting opportunity is now available to join this forward thinking and dynamic charity as Chief Executive Officer, to help shape and continue the successful development and implementation of our strategic plan. Our current delivery framework is based on a network of satellite hubs across the county offering a combination of outreach and community-based services to clients and their carers in locations close to their homes 

To achieve our plans, we are seeking a highly driven individual who can guide our organisation with determination, compassion and resilience. We need an effective communicator who is adept at building sustainable relationships with external stakeholders, cares passionately about the services we deliver and who will be a strong leader ensuring positive experiences for our clients, their families, our employees and our volunteer workers. 

The successful candidate will be responsible for ensuring good governance and compliance with charity commission requirements and our obligations to our funders. Leadership experience in the charity sector or in a service organisation supporting people with disabilities is essential. 

To read the full Job Description and Person Specification, please contact us.

Candidates must be able to provide evidence of their right to work in the UK. 

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the city-wide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education, and research agendas in Manchester and more widely, building upon our track record of successful anti-poverty partnership work, social value impact, and Parliamentary influencing.

Key Responsibilities

Our Operations and Projects Workers are the backbone of our charity. They play a key role in the day-to-day running of operations, from frontline and client-facing work to recruiting, supervising, and supporting volunteers, assisting with stock and logistics activities and deliveries, and leading and supporting a range of projects.

A central part of this diverse, hands-on role is leading and supporting foodbank sessions, with extensive engagement with foodbank clients and primary responsibility for supervising, supporting, and developing volunteers.

The Operations and Projects Workers will help shape and maintain high service standards and embed Our Values at the core of every aspect of the charity’s activity.

On a weekly basis the postholder will work to support the smooth running of three public-facing sessions and the operational activities which underpin them. You will work alongside a team of volunteers and staff 

You will be based at our main office and warehouse site, but also regularly attend our three session sites where appropriate and conduct deliveries and collections across the city. Some working from home is allowed with the prior agreement of your manager.

Foodbank Sessions

As part of a pre-planned rota system you will attend foodbank sessions in a variety of roles. All team members are expected to prioritise the creation of a safe, welcoming, inclusive, and friendly space.

In some sessions you will be the nominated Session Lead, 

• You will be responsible for health and safety, briefing and de-briefing of volunteers and other staff, safeguarding and incident reporting, and dealing with emergency or difficult situations.
• Session leads take an active role in shaping and maintaining our values-led Service Standards and creating a supportive framework for other team members, ensuring all frontline service meets those expectations.
• You will ensure consistent and rigorous monitoring and reporting from sessions, including volunteer registration, stock management, logging and escalation of issues and concerns, also well as consistent reporting on service provision.
• Session Leads will act as the primary liaison and coordination point on the day with advice providers and financial inclusion workers
• They will also be the lead contact point on a session day liaising with host sites and reception staff and other session partner organisations.
• Before, during, and after sessions, the Session Lead will monitor stock levels and ensure packing, loading, and unloading is done safely and consistently.

You may also attend foodbank sessions in a variety of other roles, including, but not limited to:

• Conducting or coordinating one-to-one check-ins and support conversations with clients, responsible for signposting and onwards referrals
• Providing additional support such as energy vouchers, SIM cards, supermarket vouchers, and other provision.
• Delivering and collecting food and other stock and materials to and from session sites and monitoring stock levels.
• Supporting general tasks and activities within sessions, such as packing parcels, referrals check-in, picking lists, or monitoring cafés and adjacent spaces.

General Foodbank Operations

Outside of foodbank sessions, you will lead or support across the broad range of operational and project activities, including:

• Regularly driving the foodbank van and loading and unloading stock and other materials.
• Answering or replying to enquiries from clients, referrers, donors, partners, and other contacts via the main charity phone line and email inboxes.
• Conduct regular office-based administrative, printing, and reporting activities.
• Deputise for senior staff or fill in for other team members where appropriate in day-to-day operational cover and external meetings and relationships, including with foodbank referrers and partner organisations.
• Coordinate and supervise volunteers and logistics around food deliveries, food drives, and food sorting sessions.
• Work and lead on projects to help maintain and increase donation levels.
• In collaboration with other staff, assist volunteer recruitment, training, and development activities.
• Attend and organise meetings and events where required to represent the foodbank or conduct project-related work.
• Undertake training and personal development as appropriate and agreed with your line manager.

The post-holder will be responsible for managing their own workload and time management, completing timesheets and reports for the board.

There may be other project-specific tasks requested from time to time for the benefit of the charity to be discussed and agreed with your line manager.

About you

Essential Experience and Knowledge:

• A full clean driving licence and willing and able to drive a 3.5tn van regularly.
• Experience of working with volunteers.
• Excellent organisational and time management skills in order to coordinate your own workload and schedule, effectively managing multiple priorities and deadlines.
• Excellent written and verbal communication skills with other staff members, volunteers, referrers, and foodbank users.
• Ability to respond to unexpected situations in a busy service delivery environment and make decisions related to health and safety and emergency incidents.
• Ability to independently make and carry out decisions in line with foodbank policies and procedures.
• An enthusiasm for all aspects of work at Manchester Central Foodbank, and the flexibility and willingness to get involved with projects and tasks that may sit outside of your normal work.
• Experience of working with service users in a community setting.
• Proficiency in IT, including email, spreadsheets, and Google Drive.
• A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.

Desirable Skills and Experience

• Experience of volunteer management.

Essential Behaviours and Competencies

• A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.
• The ability to communicate and work with people with a range of backgrounds, views, and interests and build ongoing relationships and trust.
• Personal integrity, high professional standards, and honesty.
• Empathy and confidence when working with people who are experiencing financial and/or personal hardship.
• Passionate about social justice and tackling food poverty.
• Ability to be hands-on and adaptable in changeable circumstances.

About Us

The Royal Parks (TRP) manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Park Support and Cemetery Officer to join us at Brompton Cemetery and Kensington Gardens on a full-time, 12 months fixed term basis, working 36 hours per week.

The Benefits

• Salary of £28,864 - £30,500 per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a unique opportunity for a customer-focused individual with administrative experience to join our dedicated and historic organisation.

In this rewarding role, you will be a calm and reassuring presence, helping families and visitors navigate deeply personal moments with empathy, care and quiet professionalism.

What's more, you will become a guardian of heritage, playing a key role in the careful preservation of a breathtaking Victorian garden cemetery where every path tells a story and every detail matters, and of an iconic park in Kensington, central London.

The Role

As a Park Support and Cemetery Officer, you will provide on-site business support and administrative functions to aid the delivery of services at Brompton Cemetery, and at Kensington Gardens.

Specifically, you will serve as the primary point of contact for visitors, colleagues, contractors and families, overseeing bookings, co-ordinating meetings and events, and supporting funerary services with professionalism and empathy.

Beyond this, you will ensure the accuracy of records, calendars and systems, supporting the smooth operation of both sites, Brompton Cemetery and Kensington Gardens, through tasks such as processing permits and commercial licences, purchase orders and invoices, assisting with correspondence and deliveries, managing burial records, helping with grave searches and other client services.

Additionally, you will:

• Raise purchase orders, sales invoices and update financial records
• Manage and maintain key cupboard
• Assist with updating signage and noticeboards

About You

To be considered as a Park Support Officer, you will need:

• Experience of providing a high level of customer service
• Significant experience using office IT applications
• Good literacy, numeracy, and accuracy in administrative tasks
• Strong collaborative skills and adaptability

Other organisations may call this role Administration Officer, Park Administrator, Office Support Officer, Administrative Support Assistant, Park Office Assistant, Cemetery Administrator or Cemetery Services Officer.

We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you want to join us as a Park Support and Cemetery Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Finance Director

Hours of work 30 hrs / 4 days per week, permanent contract

Based Newhaven, with some hybrid working available after completing induction

Starting Salary £60K per annum pro rata

Are you an experienced senior level finance decision maker with broad cross sector knowledge, who demonstrates excellent communication skills, and wants to use your skills to support a community facing organisation? If so, we would welcome your interest and application!

You will be a qualified accountant, with an understanding of the complexities of working within the 3rd sector funding framework.  With responsibility for providing expert strategic financial advice and professional input right across the organisation, you will ensure the finances of the Charity run smoothly and efficiently.  You will consider the wider internal and external factors presented to you by our internal knowledge experts alongside the financial position in order to support the delivery of the services and enterprises, which fulfil the organisation’s mission and values.

You will also provide effective leadership and direction of the well-regarded finance team with a person-centred approach.

Providing sound financial, contract & risk management advice and ensuring compliance with legal, statutory and audit requirements, you will contribute to the strategic leadership of the charity as an active member of our Senior Management Team.

We are looking for people to join our team who have the qualities and skills we feel would most benefit our internal and external clients; professionalism, empathy, kindness and understanding. In return, we understand people want to work in a supportive environment with friendly colleagues. We offer a flexible, hybrid approach to delivery wherever possible, annual leave of 25 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay per year for planned operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!

Interviews will be held in Newhaven.

Closing date: 5pm on Sunday 19th July 2026

1st stage interviews:  Wednesday 29th  July 2026 / 2nd stage interviews: w/c Monday 3rd August 2026

 For the job description and to apply, please visit the website

Completed application forms can be sent to HR

 You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match. If you’re unsure about whether to apply, please do contact the HR team, and we would be happy to arrange an informal discussion with the CEO or current FD.

SCDA includes: Employability; Community Advice and Wellbeing; Community Development & Health

Registered Charity Number: 1094905

Company Limited by Guarantee: 3387617

Salary: £39,912 per annum (pro-rated for part time hours). We are an accredited member of the Living Wage Foundation.

Contract Type: Permanent, Full-time Monday-Friday (occasional weekends/ evenings).

Location: Remote/Hybrid. (Hybrid approach with regular working from home days. A degree of flexibility will be required, including some travel to client sites as well as infrequent travel to Unseen’s head office in Bristol).

Purpose of the role:

The Manager of Business (Consultancy) will play a key role in ensuring the effective delivery and rigorous quality assurance of a range of business services to clients. Working within a growing, dynamic team, the successful candidate will initially hold oversight of our training and eLearning programmes, with the understanding that this function may be separated from the role as the team expands. They will ensure our range of consultancy and training services are delivered to a consistently high standard, sensitively, with compassion, and with a trauma-informed approach, whilst simultaneously evolving our team frameworks, internal systems, and operational risk controls.

This is a pivotal role that sits at the heart of Unseen’s response to worker exploitation, engaging with business clients, developing avenues to increase our range and quality of services, and supporting a growing multi-faceted team to deliver on one of our priority areas. This role demands a flexible approach to deliver in-depth and complex services to businesses, alongside a sharp focus on mitigating operational, data, and reputational risks. It also requires a confident communicator with a keen eye for detail, but with the ability to step back and see the bigger picture. The role requires an individual with a proven track record of managing, coaching, and delegating effectively to a diverse team while protecting workloads and well-being.

The successful candidate will possess experience navigating complex corporate stakeholder environments, confidently engaging with senior leadership, and handling difficult conversations. Competence in synthesising diverse datasets and using CRM tools to transform data into actionable strategy is essential. An understanding of worker exploitation and human rights risk management in complex value chains is desirable.

We are looking for the successful person to commence this role from August 2026.

To apply: 

• Please complete Unseen’s application form for the role on our website which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 23.59 on Sunday 12 July 2026.

Interviews will likely be held end of July, and the person will be expected to commence in the role from August 2026.

We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org.

West London Centre for Counselling is a well-established charity which currently provides free counselling to the local community through a contract with NHS Talking Therapies in Hammersmith and Fulham, as well as low-cost counselling for which clients can self-refer directly online, and is expanding into other services under the leadership of a CEO who joined us in 2025.

We are now looking for an efficient Administrator to play a key role in supporting the Centre and its staff. The position involves updating our secure databases with appointments and clinical information, handling enquiries by email and telephone, providing receptionist duties, training counsellors in administrative procedures, and contributing to the overall smooth running of the Centre. 

The ideal candidate will have excellent attention to detail and exceptionally clear verbal and written communication skills, and a knowledge of - or willingness to learn about - the fields of counselling and psychotherapy, and will be a positive and thoughtful team player. 

We imagine this as a full time, 5-day-per-week position (35h pw), with at least one evening shift per week (until 9pm); however we are open to applications from people interested in the role on a part-time basis, please state this clearly in your application.

The job description and person specification are attached. Please make your application in writing showing how your experience and knowledge meet the person specification. We look forward to hearing from you. 

**WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application, please contact us.**

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Basingstoke

Salary: £26,805.75 - £27,464.70

Hours per week: 37

Contract Type:Fixed Term Contract until 31st March 2027

Reference Number: STOPDA914

Main Purpose and Scope of the Job:

The work will focus on preventing domestic abuse and breaking the cycle of abuse by providing support for children and young people in the refuge and in the community and supporting children and young people to keep safe.

• Providing support, advice and assistance to women who have experienced domestic violence and abuse and are staying in the refuge.
• Empowering and supporting women to make positive choices.
• Establishing resettlement services to support women to move on from refuge accommodation.
• The post-holder work as part of the refuge team, with clients who live in the refuge after being referred via the Front Door Service

What We Offer:

Time off and Flexibility:

-25 days’ annual leave plus bank holidays (Increasing with service)

-Birthday day off

-Child’s first day of school off

-Option to purchase up to 10 additional days’ leave per year

-Flexible and hybrid working

-Protected time of up to one hour each month

Family-Friendly Benefits:

-Enhanced Maternity, Paternity, Shared Parental and Adoption leave

-IVF Leave

Health and Wellbeing:

-Westfield Health Healthcare Cashback Plan (after probation)

-Westfield Health Personal Health Insurance (after 2 years’ service)

-Employee Assistance Programme

-Eye care vouchers

-Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

Location: Bristol.
Salary: £27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term

The role:

As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices.

This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• Accurately record client details and use your knowledge to assess help and support needed.
• Identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
• Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Maths and English GCSE (or equivalent qualification)
• Previous experience of providing advice or within a similar customer service environment
• Proficient communication and problem-solving skills
• Strong sense of empathy and compassion
• Accomplished at using a range of Microsoft packages including Word and Excel
• Awareness of confidentiality and safeguarding processes

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs inbox. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

To be considered for this role an application form must be sent to our Jobs inbox (details on our website)

The closing date for applications is 17:00 on Tuesday 28 July 2026.

Interviews are expected to take place on Wednesday 5 August and Thursday 6 August 2026 in person at our Bristol office

If you have not heard from CSE by 17:00 on Friday 31 July, please assume that your application has been unsuccessful.

Administrative Officer

Location: Ilford Redbridge IG1
Salary: £15 per hour
Contract:  Part-time – 12 months contract with possibility to renew
Reporting to: Operations Manager / Director

Join Our Team and Help Empower Women

Are you a highly organised administrator who is passionate about making a difference in the lives of women and their communities?

We are looking for an enthusiastic and proactive Administrative Officer to join our growing team. This is an exciting opportunity to play a vital role in supporting the smooth day-to-day running of our women’s support group while contributing to programmes and services that empower women, reduce inequalities, and strengthen communities.

As an Administrative Officer, you will provide essential administrative, operational, and programme support, helping ensure that our services are delivered efficiently and effectively.

About Us

Adanna Women’s Support Group is committed to supporting, empowering, and advocating for women from diverse backgrounds. Through our programmes, events, training, and community engagement activities, we help minority ethnic women build confidence, develop skills, improve wellbeing, and access opportunities.

Our work is driven by compassion, inclusion, and a commitment to creating positive social change.

About the Role

This varied and rewarding role will see you supporting a range of administrative, operational, and communication activities across the organisation.

You will be responsible for maintaining records, coordinating meetings, supporting programme delivery, responding to enquiries, assisting with event administration, and helping to ensure our team, volunteers, and beneficiaries receive excellent support.

No two days are the same, making this role ideal for someone who enjoys variety, takes initiative, and thrives in a small but busy environment.

Key Responsibilities

Administration & Operations

• Provide day-to-day administrative support across the organisation.
• Maintain accurate databases, records, and filing systems.
• Manage incoming emails, telephone calls, and enquiries.
• Coordinate meetings, appointments, and diaries.
• Prepare documents, reports, correspondence, and meeting minutes.

Programme & Event Support

• Support the administration of programmes, workshops, and community activities.
• Assist with event planning and logistics.
• Maintain participant records and programme documentation.
• Support outreach and engagement activities. E.g. volunteer fairs

Stakeholder & Volunteer Support

• Respond to enquiries from beneficiaries, volunteers, partners, and community organisations.
• Support volunteer onboarding and record management.
• Assist with staff meetings, training sessions, and organisational activities.

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to manage multiple tasks and priorities effectively.
• A confident communicator with strong written and verbal skills.
• Comfortable using Microsoft Office 365 and sharepoint.
• Professional, reliable, and able to maintain confidentiality.
• Passionate about supporting women and promoting equality.
• Flexible and adaptable in your approach to work

Essential Requirements

• Experience in an administrative, office support, or coordination role.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a small team.
• Good IT and database management skills.

Desirable Requirements

• Experience working within the charity, voluntary, or community sector.
• Experience supporting events, workshops, or community programmes.
• Knowledge of safeguarding practices.
• Experience using CRM or client database systems.
• Language fluency particularly South Asian languages

Why Work With Us?

• Opportunity to make a real difference in the lives of women and families.
• Be part of a small but supportive and inclusive team.
• Flexible working arrangements where possible.
• Opportunities for learning, development, and progression.
• Meaningful work within a respected community organisation.

Safeguarding

AWSG is committed to safeguarding and promoting the welfare of women, children, and vulnerable adults. Successful applicants will be expected to share this commitment and will be subject to appropriate background checks.

Equality, Diversity & Inclusion

We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued and respected. We welcome applications from people of all backgrounds, communities, and experiences.

Note on Equality: Adanna Women’s Support group is an equal opportunities employer. Due to the nature of our work and the vulnerable women we support, this post may be subject to an Occupational Requirement under the Equality Act 2010.

How to Apply

Please submit:

• An up-to-date CV
• A supporting statement (maximum two pages) outlining how your skills and experience meet the requirements of the role

Closing Date: rolling recruitment – the applications window will close once a suitable candidate is found

We reserve the right to close this vacancy early if we receive a high volume of applications.

We look forward to hearing from you.

Job Purpose 

The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.   
  

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.    

You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.  

Key Tasks 

• Act as the first point of contact for all referrals over the weekend across both hospitals.  

• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.   

• Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.  

• Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.  

• Collect feedback from service users and upload to case management system.  

• Deputise for the manager at discharge planning and other meetings as required.  

• Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.  

• Work collaboratively with other agencies providing support services.  

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.  

• Plan and develop person centred interventions to provide short term support for people after hospital discharge.  

• Deliver the front-line support services over the weekend such as:   

• Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.  

• Provide welfare checks to monitor service users’ wellbeing during post-discharge period.  

• Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.  

• Identify and respond to risks within the home environment, escalating concerns where appropriate  

• Provide occasional cover for the A/L of other Project Officers   

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.  

• Supervise, support and develop HHOWs and volunteers in your service.  

• Liaise with the handyperson service about referrals and jobs for service users.  

• Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends. 

Administration 

• Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.  

• Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.  

• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.  

• Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.  

• Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures in line with our Values.  

• Ensure the service is delivered in accordance line with Care Quality Commission principals.  

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.    

• Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison  

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.  

• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.  

• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.  

• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.  

• Liaise with contractors to arrange deliveries and works to service user’s homes.  

 General 

• Meet regularly with your line manager for support, supervision, and appraisal.  

• Attend team and staff meetings, and other meetings as required.  

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.  

• Complete any training which is required to fulfil the role.  

• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.  

• Work within AUKEL’s expectations of professional boundaries and confidentiality  

 Functional Links  

• The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.  

• Close working with NHS health & social care professionals.  

• Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.   

• Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.  

Wimbledon Guild is a community charity offering practical help and support, so that no one in the London Borough of Merton has to face life’s challenges alone.

We are a dynamic charity focused on delivering a wide range of excellent services to people in Merton. We work to:

• Reduce social isolation and loneliness
• Help people who are experiencing difficulties
• Enable older people to be active and healthy

We support older people to stay independent, offer Talking Therapies to improve mental health, and offer grant funding to tackle poverty. We collaborate closely with the London Borough of Merton, the NHS and a wide range of local charities and businesses and play a key role in Merton’s voluntary sector.

Our skilled, professional and committed team of 55 staff and 270 volunteers work hard to create a welcoming and inclusive community environment and we receive excellent client feedback.

The Role

We are looking for a Chief Executive to provide effective leadership and management of Wimbledon Guild and its team to ensure strategic development and the long-term sustainability of the organisation.
Our current Chief Executive will be leaving in December 2026, after 14 years leading Wimbledon Guild. We are in a strong position, with an excellent reputation and ambitious plans for returning to our refurbished building in January 2027.

Our new CEO will be joining us at a time of unprecedented demand for our services, with funding sources under ever increasing pressure.

Chief Executive Officer
Wimbledon Guild
Salary: circa £100,000 per annum
Location: Central Wimbledon

About You

We are seeking an inspirational leader and strategic thinker with a passion for social impact, who possesses:

• Strategic Leadership and Vision: Significant senior leadership experience within the voluntary, public, charity or community sectors, with a proven ability of developing new opportunities and entrepreneurial activity within an organisation.
• Operational & Financial Expertise: Strong financial competence, including income generation as well as budget management and forecasting.
• Governance Experience: A track record of working effectively with and reporting to a Board or governing body to ensure strong governance, transparency and comply with all relevant legal regulatory and Charity Act requirements.
• Staff Leadership: To maintain a supportive, positive and committed performance culture, and ensure effective recruitment, development, performance management and wellbeing of staff.

How to Apply

If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors at Prospectus, Omar Begg or Erica Ritchie via email with a copy of your CV.

Recruitment Timetable

• DEADLINE FOR APPLICATIONS: 12th July
• INTERVIEWS WITH PROSPECTUS: 20th – 31st July
• INTERVIEWS WITH WIMBLEDON GUILD: Week Commencing 10th August