Client services officer jobs

CAAS is an amazing organisation, supporting ADHD and autistic individuals, their families, and the community around them.  We are in a great position, with stable funding, an experienced team of around 40 staff, and a new strategy that is inspiring and impactful.  We are looking for a kind and effective leader to join us as our next CEO, and keep CAAS thriving into the future. 

As CEO, you will have the confidence and the expertise to deliver on our vision of changing perceptions to reduce stigma and break down barriers, bringing strategic leadership experience, a high level of organisational ability, self-motivation and self-discipline. You will have a passion for extending our reach and will demonstrate experience in delivering strategy, leading effective teams and building relationships within our community. 

To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role.  Deadline to apply is by 10am on Monday 17th November, but feel free to reach out to our current CEO, Kay D'Cruz, for an informal chat about the role if you'd like to find out more.

More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:

Strategic Leadership: Deliver CAAS’s strategy, fulfil our legal obligations, evaluate and improve performance, report on progress, ensure CAAS remains well positioned for the future

Operational Leadership: Ensure robust systems, processes and policies, assess and manage organisational risk, build sustainable delivery mechanisms, oversee effective digital, communications and fundraising activity, maintain our case for support and tender for and manage contracts

People & Culture: Foster positive working cultures, promote staff wellbeing, ensure staff are focussed on delivering CAAS mission, drive staff development

External Relationships: Influence and advocate for change, act as lead ambassador for CAAS with funders, professionals and other stakeholders

 We are looking for candidates who:

• Have a passion for, and commitment to, our work
• Have a track record of effective working at a senior leadership level, building supportive external relationships and driving positive internal cultures, based on compassion and a drive for excellence
• Are action-orientated, adaptable and flexible in the pursuit of impact
• Can juggle multiple and competing demands, and thrive in a busy, varied environment
• Enjoy ensuring robust governance and compliance
• Have strong written and verbal communication skills; are a persuasive and passionate communicator with excellent interpersonal skills
• Are warm, inclusive and approachable, an actively listener and neuro-affirmative

Further information is available on our website. 

Thrive’s vision is that gardening is actively encouraged as part of personal health and wellbeing management and Social & Therapeutic Horticulture (STH) services are available wherever people live.

We are looking for an Administrator to help ensure that our offices run smoothly and safely. This is a varied role, you will need to be highly organised, able to work on your own initiative and have the ability to communicate effectively with colleagues and external suppliers. If you are a skilled administrator with good problem-solving skills this might be the perfect opportunity for you.

Our Values

Excellence – We provide high quality services for everyone we support and collaborate with

People Focussed – Client gardeners, students, staff and volunteers are at the centre of what we do as an organisation

Ambitious - We believe in the power of Social & Therapeutic Horticulture and in ourselves as an organisation to grow the sector and widen our impact

Collaborative - We understand the value of working with others, knowing we will achieve greater things together than we can on our own.

At Thrive, we care about employee wellbeing. We offer flexible working arrangements to accommodate a good work life balance, competitive leave entitlement and pension, as well as a professional and inspiring working environment at our gardens just outside Reading.

We are entering an exciting phase of growth and are looking to expand our services supporting families and individuals and extend our reach across Birmingham, the Black Country, and surrounding areas. This new Operations Manager role is central to these plans.

As Operations Manager, working closely with the CEO, you’ll oversee the day-to-day running of organisation across our 2 main premises and in other community venues.   You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience. 

Initially, the role will be hands-on and operational, with responsibility for recruiting and training administrative staff, fully re-opening our 2 main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.

As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.

Based at our Birmingham office, this role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

· Oversee day-to-day operations across Birmingham, Wolverhampton, and community venues.

· Lead and manage the administration team, including recruitment, training, and volunteer coordination.

· Manage appointments, service utilisation, waiting times, and payments.

· Streamline processes and systems to improve efficiency, consistency, and client experience.

· Support implementation of new technology, online appointments, and case management systems.

· Ensure premises are safe, functional, and fit-for-purpose.

· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.

· Promote a positive, inclusive, and supportive workplace culture.

· Work closely with service managers and the CEO to align operations with strategic goals.

· Ensure compliance with HR, health & safety, and organisational policies.

What we’re looking for

· Proven experience in operational management, ideally in third sector, health, or community services.

· Strong administrative experience and ability to oversee budgets, KPIs, and performance.

· Experience designing and embedding processes, policies, and systems.

· Confident in implementing technology and using data to drive decisions.

· Experience managing premises and creating safe, functional environments.

· Understanding of client journeys and accessibility, with experience improving engagement and service utilisation.

· Knowledge of HR and health & safety, with experience managing staff wellbeing and compliance.

· Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.

About Kapella

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.

Why join Kapella?

Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
Be part of a passionate, supportive, and values-driven team.
Significant opportunity to shape operational processes and grow into a senior leadership role.
25 days annual leave plus Bank Holidays, pension, CPD and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role. 

Closing date: Wednesday 5 November 2025.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Location: Birmingham Office (with travel to Wolverhampton and other community venues)
Hours: Full-time (37.5 hours per week) – 4 days considered for the right candidate
 

Are you seeking meaningful work making a real difference to the lives of individuals?

The Campden Charities are seeking to appoint a full time Grants Officer to join our diverse grants team.

A key appointment as we continue to drive our services, grant programmes and ongoing development of our outreach and publicity strategy.

The Campden Charities is a permanently endowed trust assisting individuals on the lowest incomes in the old parish of Kensington.  The area is one of extreme contrasts and includes neighbourhoods with significant levels of deprivation and need. The Charities awards grants totalling more than £2 million each year via programmes focused on helping individuals on very low incomes to move on in their lives be it through education, training or otherwise supporting employment.

We seek applicants who have an understanding of, and empathy towards, supporting unemployed or low-income individuals and families to improve their financial circumstances. They will be self-motivated, highly organised with excellent attention to detail, an independent thinker yet a team player and computer literate. Our grant-giving programmes are constantly evolving, input from Grant Officers plays a crucial role in shaping them.

You will be working as part of our inclusive team, with the support of your colleagues to help you thrive in your role. We encourage and welcome applications from individuals of all backgrounds, experiences, and ages.

The post holder will work in the office at least 3 days a week and attend outreach meetings in the local area as required.

The deadline for receipt of applications is 5.00pm on Friday 31st October 2025

We will inform those short listed for interviews by Friday 7th November.  We regret that we are only able to respond to those applicants.

Interviews will take place on: Wednesday 19th November and possibly Thursday  20th November 2025.

Please send your CV and covering letter, indicating your current salary to the address provided.

CVs will only be considered if accompanied by a covering letter referring to the specific skills and attributes listed in the Person Specification. Generalised covering letters will not be considered.

We are open to interviewing candidates who do not necessarily possess all the requirements in the person specification but who, through their covering letter, demonstrate that they have the right attitude to undertake, and be successful, in the role. 

 If you have any queries please contact the Campden Charities Grants Team. 

Additional information

Place of work: 27a Pembridge Villas, London W11 3EP.  Some outreach work will be expected ranging from one-off events to placements within local organisations or community centres. 

Salary: £31,000 - £33,195 dependent on experience (generous 10% employer's pension contribution rising to 15%  after five years)

Hours of work: 37½ hours, Monday to Friday.  The usual working hours for this post are 9.00 am – 5.00 pm. Some start time flexibility could potentially be offered post-induction/training.

Holiday: 28 days per annum + Bank Holidays.

Training: Training and support in post is provided on an on-going basis and training in specific areas will be offered as need and interest arise. Following successful completion of the six-month probationary period undertaking a Level 3 QCF qualification in Advice and Guidance is mandatory.  There will also be an opportunity to undertake Level 4. The Charities are dedicated to the continuous professional growth of their staff, offering a generous training budget to support ongoing learning and development.

Benefits: Please see job pack for more information on benefits of working for Campden Charities.

Please note this is a full-time job working 5 days a week. We have a hybrid working arrangement in place whereby Grants Officers will be working from the office at least 3 days a week depending on needs of the Charities’ and our beneficiaries. 

The appointment will be subject to a satisfactory basic DBS check and two satisfactory references.

Join Oakleaf Enterprise and lead a pivotal team transforming lives across Surrey!

Are you a dynamic leader ready to make a real difference? As Head of Client Services, you will oversee a diverse range of vital programs including Employment, Counselling, Wellbeing Activities, Bridge the Gap, and Safe Haven.

If you have strong leadership skills, a focus on client care, and thrive in a busy, rewarding charity environment, we want you on our team.

Oakleaf Enterprise has been operating within the local community for 28 years. We practice what we preach and have a generous holiday allowance and staff wellbeing package. 

Including: 32 Days Annual Leave + 1 extra day per year (up to 4), Flexible Working, Private Healthcare, Pension Scheme, EAP, Hybrid Working. 

Main duties & responsibilities

1. Oversee all client facing activities ensuring KPI’s are met, and staff, volunteers and clients are actively supported.

2. Recruit and line manage Client Services department inc. Paths to Success, Bridge the Gap and Safe Haven teams, and ensure staffing level meets funding requirements and client need.

3. Ensure all staff, volunteers and activity leaders have the appropriate DBS checks and training to safely support our clients.

4. Develop, motivate, and support client facing teams alongside researching appropriate training. Including being hands on and supporting with key components of the role such as client reviews and engagement when demand requires.

5. Work closely with statutory providers and VCSE organisations to ensure service delivery and cohesive management of staff.

6. Assist with negotiations at all levels from venue hire to major funders in the development and provision of client facing activities.

7. Provide ad-hoc, on call, operational and clinical support to staff working out of hours.

8. Ensure reporting is completed on time and accurately to the Chief Executive, key funders and Statutory partners.

9. Maintain an awareness and in-depth working knowledge of challenges faced by Oakleaf clients’. Maintaining good working relationships clients and volunteers, ensuring Oakleaf services are in response to their needs.

10. Work closely with fundraising team to develop new services and regularly review and report on existing projects.

11. Maintain an awareness of project end dates and work with the senior management team to create a realistic, achievable and sustainable plans.

12. Ensure the client database is kept up to date and is regularly reviewed and adapted in line with different projects.

13. Work within the senior management team and play a strategic part in ensuring organisation wide decisions are in Clients best interests.

14. Work with accounts to ensure budgets are recorded accurately, all invoices are accurate and assigned to the correct funding stream.

Other

1. Attend fundraising & charity events as required.

2. Ensure the organisations confidentiality procedures are adhered to.

3. Ensure maintenance of a safe & efficient working environment in accordance with current Health & Safety legislation including the Health & Safety at Work Act 1974, COSHH Regulations, Environmental Health & other Directives

4. Perform any other reasonable duties as may be requested by the CEO.

This job description is an indicator of general areas of responsibility & will be amended in accordance with the changing needs of the organisation & in consultation with the post holder.

Actors’ Trust supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.

It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, and our recent repositioning has seen us take a step towards this. You would play a key part in helping us achieve our ambitions.

This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.

We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is 8.59am on Monday 27th October. Interviews will be held on Wednesday 5th November at our offices in Adam Street, London, WC2N 6AD.

Following the retirement of a long serviing manager the Trust is now recruiting a new Service Manager to lead the Trust's Female Service. This is an attractive position for an experienced female practitioner looking to advance their career. If you are looking for the opportunity to lead a team dedicated to safeguarding and supporting homeless women to rebuild their lives this could be the job for you!
If you believe that you are up to the challenge, please email the Trust directly for an application pack
The pack will include a Job Descritpion; a Person Specification; with information about the Trust; and a copy of the official application form (CVs will not be accepted).
If you have any questions please feel free to email or to phone asking to speak with Kevin Curtis, CEO.

DEADLINE for applications is Wednesday 29th October. Interviews will be held on Tuesday 4th November 

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

We are looking to recruit our new CEO

We are looking for an inspiring, approachable, and experienced person to lead the organisation through its next stage of development. In the last four years, Citizens Advice in East Dorset and Purbeck have come together, managed the challenges of the Covid-19 pandemic and the impact this had on the delivery of services; faced the increase in demand for our services through the cost-of-living crisis, as well as working with two other Local Citizens Advice (LCAs) in the Dorset Council area to deliver the Dorset Council Advice contract.

This is an outstanding opportunity for the right person to play a key role in shaping the future direction and success of Citizens Advice in East Dorset & Purbeck.  You will need to be highly motivated, committed to making a difference and have the ability to take your staff and volunteers with you as together you face the challenges of the future.

With the Trustee Board, you’ll be leading the development and delivery of the way forward for the service in the future. You will need to engage staff, volunteers and external stakeholders, while continuing to secure new funding streams to ensure that the high level of service delivery is maintained. You’ll be a strong supporter for equality, diversity and inclusion for our clients, staff and volunteers.

Want to find out more and how to apply

If you would like to discuss the role, have any questions or would like to apply, please contact our HR Consultant, Ailsa Wiggans. The closing date for applications is noon, Wednesday 12th November, 2025.

Timetable for applications

Applications open: 20th October, 2025

Deadline for applications: Noon, 12th November, 2025

Interviews: 25th or 27th November, 2025

Successful candidate starts and handover period: early 2026

Ovacome Support Services Officer, reporting to the Programmes Manager.

We’re looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centred approach. You must be experienced in providing support services, well-organised and approachable. You will be an important member of our staff team.

Pay scale: £28,500 – £33,000 per year (full time), pro-rata if part time. All our salaries our benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.

Hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours. We offer flexible hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.

Location is either:

· Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work. Lives within the UK.

Or:

· In our London office, this option attracts an additional payment.

Contract type: Permanent, with 6 month probationary period.

We would be happy to consider applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate.

Both external and internal supervision will be given to the successful candidate.  You will be given both internal and external training as well as internal supervision and external clinical supervision to support you professionally and to maintain a healthy work/life balance.

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.

You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.

London is a fantastic city to call home, but a central truth remains in the capital. Every year thousands of young people find themselves unhoused, unsupported and unsafe.

Founded in 1967, our client continues to be a vital support network for 16–24-year-olds with nowhere else to go. Through the services they provide at their day centre, in the community and remotely, their dedicated, multidisciplinary team of over 70 staff support thousands of young people facing homelessness in London to find safety, improve their wellbeing, develop skills for life and ultimately find somewhere that they can call home.

As they embark on their new 5-year strategy, the centre are now recruiting for an exceptional individual as their new Director of Services, a newly created role that will lead on the delivery and development of all frontline services.

As Director of Services, you will be responsible for the leadership, development and integration of all frontline services at the centre, covering Housing, Health, Youth Work, Rough Sleeping, and Youth Justice. You will work to ensure that services are high quality, joined-up, trauma-informed, and relentlessly focused on the needs and potential of the young people the centre serves. You will lead service innovation, performance and quality across the delivery portfolio, ensuring that services are inclusive, impactful, and responsive to the needs of service users. As a senior leader, you will help shape organisational strategy and culture, working closely with the COO to drive improvements, partnerships and cross-team collaboration.

To apply for this role, you will be an inspiring, supportive leader with significant experience of overseeing large frontline teams, successfully leading services, and directing and implementing change. You will have a profound understanding of the issues, barriers and challenges affecting young people with complex needs, especially those facing homelessness or fleeing violence and exploitation. You will have significant experience of leading teams of frontline staff and will have a strong track record of delivering results and quality outcomes. Solid experience of risk management, safeguarding and compliance is also essential to this role. Overall, you will be a dynamic senior leader, passionate about delivering high quality support services for young, vulnerable people across London.  

To apply, please submit your CV only in the first instance, preferably in Microsoft Word (cover letters are not required at this stage). Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Victoria Savva at Prospectus.

In-person interviews to take place on Thursday 6th November.

Please note, this is a full-time Monday-Friday role (35 hrs), although part-time hours and job shares may be considered.

37.5 hours per week • Salary range £44,152 to £46,842 (pay review pending 04/26) plus 4% employer’s pension contribution • Reporting to and supervised by Trustee Board • Based at Citizens Advice Teignbridge with home working and travel as appropriate.

We’re looking for a new Chief Executive Officer to lead Citizens Advice Teignbridge into the next stage of our development. This is a unique opportunity to guide a well-established and respected local charity that is part of both the national Citizens Advice network and the Citizens Advice Devon Consortium.

As CEO, you’ll work closely with our Trustee Board and be responsible for overall strategy, business development, and day-to-day management. You’ll make sure we continue to deliver high quality advice and support to people in our community, while also building the organisation’s profile and ensuring we’re financially sustainable.

We’re looking for someone who:

• is a strong, values-driven leader who can motivate and inspire staff, volunteers, and partners
• has excellent communication and interpersonal skills, with the confidence to represent the charity to funders, civic leaders, and partner organisations
• can demonstrate experience of generating income in the not-for-profit sector and developing strong external partnerships
• brings sound project management skills, including the ability to produce clear analysis and reports

If you share our commitment to making a real difference for people facing challenges in their lives, and you have the vision and skills to help us build on our success, we’d love to hear from you.

For further details or an informal discussion please contact CEO – Vincent Willson or Malcolm O’Dea, Chair of Trustee Board - contact details available on our website via the apply button.

Deadline for applications: 12 noon on November 3, 2025

Interviews: November 18, 2025

In post: by April 2026

Mental Health and Wellbeing Manager

We are seeking a passionate mental health professional to lead and inspire wellbeing initiatives for those at risk of homelessness in London.

Position: Mental Health and Wellbeing Manager

Salary: £37,880 (ILW) Per Annum Plus Pension & Other Benefits

Location: London

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Closing Date: Sunday  2nd November

Interview date: 7th November 2025

About the Role

In this pivotal role, you’ll lead the development of creative and innovative mental health and wellbeing initiatives across London services. You’ll focus on promoting positive coping strategies, embedding trauma-informed practice and ensuring psychologically informed environments for staff, volunteers and clients.

You’ll oversee coordination of mental health and substance misuse work, deliver workshops and reflective practice training, and provide practical advice and guidance to frontline staff. You’ll also build strong partnerships with statutory and community mental health services, ensuring timely access to support for those who need it most.

Key Responsibilities

• Lead and deliver initiatives that support positive mental health and wellbeing
• Embed trauma-informed practice and psychologically informed environments
• Supervise the Mental Health and Substance Misuse Coordinator
• Train and advise staff in supporting people with complex mental health needs
• Deliver workshops, training and reflective practice sessions
• Build and maintain strong external partnerships
• Ensure policies and resources are up to date and accessible
• Monitor and report on outcomes to funders and senior management
• Manage expenditure within budget and maintain accurate records
• Uphold safeguarding, quality assurance and data protection standards

About You

This is a strategic, empowering role suited to someone with a deep commitment to mental health and social impact. You’ll bring a strong understanding of the intersection between homelessness and mental health, as well as experience supporting individuals with complex needs.

To succeed, you will have:

• A strong understanding of the challenges faced by people experiencing homelessness and mental health issues
• A background in mental health, counselling, psychology, social work or a related field
• Proven experience supporting people with complex needs
• Experience delivering training and embedding trauma-informed practice
• Strong safeguarding knowledge
• Experience managing staff or volunteers
• Good knowledge of statutory and community mental health networks
• Excellent communication and partnership-building skills
• A reflective, values-driven approach and commitment to making a difference

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Commitment to continued professional development with internal mentoring.
• Flexible working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 26 days annual leave rising to 30 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Financial wellbeing offering interest free loans and advances
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Cycle to Work scheme and interest-free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​
• International Accident Cover – accidental death, permanent ​disability
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

A leading homelessness charity supporting vulnerable young people and adults across the UK. The charity’s mission is to prevent homelessness, increase resilience, and promote opportunities through housing and support services. Grounded in Vincentian values, which focus on the potential of people and a commitment to action, inclusion and dignity.

As part of the team, you’ll receive full induction, training in the Endeavour model, and ongoing supervision and reflective practice support.

An enhanced DBS check will be required for this role.

Other roles you may have experience of could include: Mental Health Lead, Wellbeing Manager, Psychological Wellbeing Practitioner, Counsellor, Clinical Support Lead, Recovery Worker, Mental Health Coordinator, Mental Health Project Manager, Health and Wellbeing Officer, Trauma-Informed Practitioner. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an exciting opportunity for a Victim Services & Engagement officer join the Victim Support team in Gwent, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

As a Victim Services & Engagement Officer you will be:

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines
• Promote the work of Victim Support by attending local community and public events

You will need:

• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
• Experience of Managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation
• Managing, value, providing support and guidance to a team with a strong client service focus
• Ability to promote the work of a multi-agency hub

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.