Client services officer jobs

Are you passionate about access to justice for all?

Do you have experience of working with and supporting agencies that provide frontline services?

If your answers to the above questions are yes, we would love to hear from you.

London Legal Support Trust’s core aim is to ensure free legal advice providers in London and the South East continue to exist so that they can provide vital and life changing legal advice to people who otherwise would not afford to access or defend their rights.

Access to justice is an essential requirement of the rule of law. Our partners, the legal advice centres, provide services to help thousands of people every year to access justice and have their voices heard.

We are looking for a highly articulate and driven person with experience in supporting advice agencies and organising and running networks/forums to work on the London Specialist Advice Forum, which supports advice agencies and brings them together to share expertise and lessons learned, and respond to emerging issues collectively. 

Working in a small, energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. This is a fantastic opportunity for someone to have a real impact on their communications output and marketing.

Flexible working hours/days are available to fit around childcare or other needs, including hybrid working.

Key responsibilities

1. To coordinate and continue development of the London Specialist Advice Forum
2. To identify emerging issues that affect forum members and liaise with the forum members, the steering group, and external legal and non-legal organisations to discuss potential solutions
3. To coordinate and oversee pilot projects that emerge from needs identified through forum members.
4. To work with the key external strategic and policy organisations to raise the issues that affect specialist legal advice providers
5. To ensure that the work of forum members is communicated to broader audience through generating content for the forum newsletter, through web site and online presence
6. To provide support to the CEO and the Project Manager in the running and development of other sector support schemes such as money saving initiatives, Centres of Excellence programme, Billing Project, and others.

Key requirements

1. Enthusiasm for the free legal advice sector and our work and commitment to social justice and equal opportunities for all. 
2. Educated to degree level
3. Excellent interpersonal skills including written and oral communications skills.
4. Confidence with IT including Microsoft Word, Excel, Outlook and the internet.
5. Excellent attention to detail.
6. Confidence in using social media platforms
7. Ability to work well under pressure, with strong organisational skills
8. Proven ability to communicate with a wide range of people and to liaise with other organisations.
9. Highly motivated, with ability to work on own initiative and as part of a small team.
10. Professional, reliable and responsible.
11. A positive attitude to problem solving.

Be part of our life changing adult services as a My Sighted Guide Partnership Officer in our Exeter Team. This is an exceptionally rewarding role that makes a real difference to the lives of people living with sight loss across the South West by opening opportunities for their own independence.

The role enables people with sight loss to live the life they choose through a person-centred approach of matching them with a volunteer to allow the client their own independence to get out and about and do the things they are passionate about, from walking in the park, visiting the cinema or going for coffee.

You will be the technical expert for My Sighted Guide services, visiting and assessing clients to match their personal/fitness needs and interests. My Sighted Guide is a free sighted guiding service available to clients through dedicated kind volunteers who provide their time to help clients go out in their local communities. The Partnership Officer manages the clients through all stages of their mobility journey with Guide Dogs and maintains regular reviews to ensure the partnerships are successful. You will become an inhouse trainer to support the regional team to deliver training courses for Sighted Guiding and Safeguarding.

The role needs flexibility and travelling will be required across the South West to support client’s needs. Occasionally travel may be across the South West & Wales region to support the team, and or deliver / attend training courses.

Our core hours are 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. Flexibility to occasionally work outside of core hours, evenings or weekends will be required. 

For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

Essential

• Proven experience of client/volunteer management, supervision, and development.
• Experience of delivering training to groups and individuals in different formats.
• Relevant and recent skills and experience working in a safeguarding setting or having responsibility for the safeguarding of others, e.g., social care, education, health, police, voluntary sector safeguarding lead.
• Recent and relevant experience of working within the children /vulnerable adults’ sector.
• Demonstrates an understanding of visual impairment issues and service requirements.
• Understands the importance of accessibility and usability in a training context.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful, you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

 

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Please contact our Recruitment Team if you require any support with your application.

This is a key support role undertaking a range of day-to-day operational and administrative tasks to support the work of the Healthy Living & Learning Team in relation to communications, events, admin and research, as well as providing support to older people accessing AUKLS’ services.

KEY TASKS

• To provide administrative and operational support to help AUKLS deliver our planned programme effectively and efficiently
• To contribute to all aspects of the day-to-day operations of the Healthy Living & Learning Service
• To support older people using the centre/project to take full part in all activities through encouragement and assistance
• To build and maintain positive relationships with older people using the services
• To assist the HL Manager in the planning of, marketing and monitoring of services
• To maintain accurate and up-to-date service users’ and activity records and evaluations, as requested by the HL Manager
• To ensure that our centre is maintained at high levels of cleanliness in accordance with centre procedures and Health and Safety regulations
• To contribute to the monitoring of session workers and tutors, students and volunteers
• To work in partnership with a variety of external agencies to promote the service
• To understand and demonstrate respect for the boundaries in place to protect staff, volunteers, session workers, students and the older person, when lone working
• To have an understanding of the Equality & Diversity policy of the organisation
• To contribute to recording and reporting outcomes on computerised record keeping systems
• To operate an accessible, direct phone line service to enable older people to access/engage with AUKLS services
• To identify clients or callers at risk – employing, where applicable, relevant emergency and/or Safeguarding processes

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Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day leave for Birthday
• Access to employee assistance programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For full details please download our Recruitment Pack which includes a Job Description and Person Specification.

Closing date for applications – 9am on Wednesday 31st August

**Interviews will take place week commencing 5th September**

Lifecentre is a charity that supports those who have had an unwanted sexual experience in West Sussex.  We provide therapy, a helpline and support groups as well as working with schools and universities to educate and support different establishments to become safe spaces. This is a great time to join the Lifecentre team as we innovate and develop our services to better support our clients. 

The CSO role is vital to the work we do and integral member of the staff team.  We are looking for a self-motivated and organised administrator with strong interpersonal skills, to provide a professional service to Lifecentre clients and staff, working primarily in our Crawley hub.   The role requires someone with excellent IT skills, verbal and written communication and organisational skills. The successful applicant will have the ability to multi-task, prioritising their work, and maintain efficient administration systems and work as part of a team.

Benefits of working at Lifecentre

• Being part of an excellent and caring team
• 25 days annual leave + bank holidays pro rata (above the statutory allowance)
• A discretionary gift from the Lifecentre trustees of additional holiday days between Christmas and New Year.
• Access to the NHS wellbeing app ‘Thrive’
• Monthly supervision with a qualified supervisor
• The opportunity to make a difference in people’s lives.

Prospectus is delighted to be partnering with the Charities Aid Foundation as they look to recruit a Private Client Manager. Registered as a dual charity in the UK and the US, CAF works closely with citizens across the world to maximise their financial efficiency when giving to their preferred charities.

They are now looking to welcome on board a Private Client Manager to manage a portfolio of high net worth individuals, building strong relationships and educating clients on the work their charity partners are doing. This is an excellent opportunity for candidates looking to break into the charity sector by managing donors and charities across the world. Familiarity with, and experience in, the charity sector is desired but not essential.

Reporting to the Senior Private Client Manager, you will primarily be responsible for the account management of major gift donors seeking assistance in their philanthropic endeavours. When developing new business, you will explain and sell the charitable services to individuals, grantees and business leaders against sales objectives, which are financial, activity and behavioural based. The Private Client Manager will also be responsible for updating the Board and management committee on business development progress and account management highlights.

This is a fantastic opportunity to network with major donors and both domestic and international charities, provide excellent customer care, and learn extensively about the beyond profit sector.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

Yellow Door prevents and responds to domestic and sexual abuse.  Would you like to be part of our amazing team that is changing lives for the better in the Southampton area? 

Client Services Support Officers

We are looking for highly motivated and enthusiastic candidates with a ‘can do’ attitude to join our CSSO team, the role is varied, with no day the same. The team provides support services to staff, professionals and clients, being the single point of access into Yellow Door.

This role is responsible for the triaging and administration of all referrals into Yellow Door, ensuring they are signposted to the most appropriate client service or intervention according to their needs.

We are looking to grow our CSSO team, we are recruiting to a number of different roles; these will either be general CSSO roles or dedicated to our Independent Sexual Violence Advisors (ISVA) team.

We care about the wellbeing of our team, so along with training, you will also have access to our employee assistance programme which includes a comprehensive telephone helpline available 24/7, offering information around medical, emotional and financial support.

We pride ourselves on being an inclusive place to work, where everyone can feel they belong and has something valuable to contribute.  For this reason, we warmly welcome applicants from all parts of our rich and diverse community, particularly those from under-represented groups. 

Up to 37.5 hours pw (part-time considered)

£19,511 to £22,741 FTE (Band A, point 11-16)

Fixed term contract for 12 months (possible extension, subject to further funding)

Please note there is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the roles. Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.

Yellow Door works across Southampton & Hampshire and is based near central Southampton with free staff parking and opportunities for professional development. We operate a TOIL system to support flexible working.

If you think you might be what we are looking for but want to know a bit more, we’d love to hear from you.  Contact Chloe or Michelle for an informal chat, or email us if preferred.

Thanks to significant new funding TLC: Talk Listen, Change is growing and are looking for a Children and Young People Using Harm Project Worker to undertake individual sessions and group work with children and young people who are participating in the Domestic Abuse Prevention Programme.

TLC: Talk, Listen, Change is a dynamic, leading relationships charity based in Greater Manchester. 

The role
In this role you will undertake diagnostic assessments with children and young people who are using abusive behaviours in their intimate relationships or towards their parents/carers. You will work directly with young people as well as engaging with their parents/carers and you’ll make appropriate referrals for partners, ex partners and children connected to the referred young people.

About you

You’ll be confident in delivering group work, assessing and managing group dynamics. You’ll have experience in gaining young people’s trust and you’ll be confident addressing negative behaviour. You’ll have direct experience of working therapeutically with a client group. You will also have experience of managing Safeguarding issues. Above all you will be comfortable with conflict management, and you’ll bring a positive, solution focused attitude. We’d also love to hear from applicants who are fluent in speaking an additional language.

We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

Funding secured will enable TLC: Talk, Listen Change to grow our work with perpetrators of domestic abuse, their partners, and families. Over the coming twelve months, we are expanding existing programmes and developing several new ones, reaching considerably more people than we ever have before, and pioneering new approaches in this crucial area of work. This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our rapidly expanding team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

Location

We value the importance of flexible working. Our services are a hybrid of online and in person delivery and therefore this role will include travelling to locations in Greater Manchester with a particular focus on Wigan to deliver face to face sessions.This role can be home based or in our office, Trafford House, Chester Road Manchester, M32 0RS. If home based there will be a requirement to travel to the office for training and meetings. There may also be a requirement to work out of a Local Authority base across Greater Manchester. We also value the importance of human connection so offer the flexibility to book working space in Trafford House.

This post is subject to an enhanced DBS check.

Please note: we will be shortlisting applications on an on-going basis so we encourage applicants not to wait until the closing date to submit an application where possible.

Service Delivery Administrator

Salary: £22,186 (plus £3,520 London weighting if applicable)
Location: Flexible within England & Wales
Employment type: Fixed term until March 2023
Hours per week: 36.25
Closing date: 19/08/2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Overview

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This is a new role in the Wales Funded Services team, which is part of the Operations directorate at National Citizens Advice. The team are responsible for the operational design, implementation and delivery of core client facing services in Wales delivered by Citizens Advice.

In the role you’ll assist and support the team with the administration of our e-referral system, working closely with teams at National Citizens Advice and local Citizens Advice offices across Wales.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. ​​​​​​​

This vacancy closes at 23.59 on 19/08/2022. 

One Sixty International aims to be the most innovative F2F Fundraising agency around. Specializing in the direct dialogue channel; we are experts both in delivering donors that keep giving and providing consultancy services in the UK and abroad. We offer a premium and sustainable service to our charity partners helping them to raise vital funds for the work they carry out.

*THE ROLE*

You will report directly to One Sixty’s senior Account Manager and will work within the back-end team at One Sixty, in collaboration with the Client Services and Account Management, Logistics and Data team.

Your specific role within the Client Services team will be to assist One Sixty’s campaign management with a focus on quality control and compliance. You will assist with the daily running of One Sixty’s call centre and play a lead role in the launching of calling campaigns.

You will work with the client services team to ensure the delivery of excellent relationship management to our charity partners, and work closely with our third party suppliers to deliver our private site and calling campaigns effectively and efficiently.

*SALARY*

£23K- 26k (Welcome Calling bonus system)

*LOCATION*

Work from home, with approx. 4-8 days per month in the London Office (All travel paid for)

*BENEFITS*

• A chance to work in the USA
• Automatic enrolment into our benefits scheme
• Remote working
• Travel (if ness) costs paid for
• Monthly bonuses
• Paid training
• Work with the best team EVER :)

*WORKING WEEK*

Monday to Friday (35 hours)

***12 MONTH CONTRACT***

*KEY RESPONSIBILITIES*

• Assisting with reporting to all of One Sixty’s stakeholders and clients
• Calling as part of our quality control team
• Dealing directly with our call centre software providers
• Attending weekly meetings with the Client Services and Data Teams
• Implementing feedback from Clients to our Call Centre to improve and grow our telephone service
• Data administration and analysis
• Collaborating with Operations to ensure best practice and standards are always adhered to
• Assisting in administrational duties - ad hoc
• Assisting OSI HR administration - ad hoc
• Assisting with Stock Management
• Collating Calling outcomes for operations to enhance our fundraising delivery
• Collate call recordings to send to clients and Operations

Application deadline - August 15th.

Interviews to take place - WC 22nd of August

Employed by Citizens Advice Uttlesford

Hours: 18.5 hours per week

Salary (actual) £10,000 per annum.

To assist project casework supervisors in the overall quality and compliance management for Macmillan-funded services across the Citizen Advice Consortium. Citizens Advice Uttlesford will employ the post holder.

Citizens Advice Essex, the consortium of local Citizens Advice serving Essex, Southend and Thurrock, has entered into a long-term partnership with Macmillan Cancer Support to set up and deliver a new specialist advice service providing expert welfare benefits advice to people diagnosed with cancer and their families. The service aims to support individuals holistically, to ensure the financial effect of their diagnosis is mitigated by ensuring all possible benefits are claimed, other sources of financial support accessed and that they are referred to other Citizens Advice or Macmillan services where appropriate. 

Closing date: August 26th 23:59

Are you an experienced Business Services and HR Manager looking for a new challenge in an established charity?  We are looking for a new member of the management team to help lead our dynamic charity through a period of growth and beyond.

LtL will be delivering face to face training to over 1300 schools in the next 12 months. While this post is not an active delivery role, it requires a calm and organised presence within the organisation to remain key to the successful delivery of our projects and programmes in schools and education settings across the UK and beyond.

If you love a job which draws upon a varied skill set and where no two days are the same, then this role could be for you.  The current manager has established a solid foundation of processes that can be grown upon, and leads a team of committed support staff.

Key responsibilities of the role include:  leading on HR, recruitment, IT, and GDPR; Ensuring all legal requirements are met; liaising closely with the LtL Accountant  to ensure the smooth and efficient running of the organisation; Line management of administrators and volunteers; Servicing the Board of Trustees; Working with the CEO to manage the Trusts business support team; Budget holder for £100k plus.

For more information about the post and to apply, please download the information here

Please return the equal opportunities form with your application.

Applications must be received no later than  9 am on 31st August, 2022.

Interviews will be held on a rolling basis. Please apply as soon as possible as we reserve the right to close the application early if we find a suitable candidate.

Contract Type: Permanent
Location: Home based (UK-Wide)
Salary: £23,384 - £24,328 pro rota'd (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 28 per week

Closing Date: 25 August 2022
Interview Date: W/C 5th September (Via Microsoft Teams)

Hours: This is a part time role, working 28 hours per week

Salary: Please note the salary will be pro rota'd.

Please note: the deadline for submitting applications for this vacancy is 17:00pm on the closing date.

They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About our client

Who they are

Our client is a vital source of support and a powerful force for change for everyone affected by dementia.

What they want

They will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What they do

They support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to our client for expert support through practical advice, emotional support, and guidance for the best next step
They join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future.

How they do it

They’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.

About the role

They have an exciting opportunity to join in a virtual capacity only, their award-winning Time for Dementia team who currently cover southern England.

They enable people affected by dementia to help improve the knowledge and understanding of dementia for their health professionals leading to a better standard of professional support for future generations. You will need to be flexible in your work to ensure that they can provide their contracted services.

Also one day a week will be working with the Dementia Voice team.

- Be part of a highly motivated and supportive team, sharing responsibility of some group activities.
- Build relationships with a range of contacts, networking with health and care professionals
- Develop networks and pathways with partner organisations who work in the field of dementia, ensuring good relationships and referrals to time for Dementia.
- Supporting and empowering people and their families to shape the future of healthcare.

About you

- Ability to facilitate their virtual visits, complete KIT telephone calls, and engage well with service users and other professionals.
- You’ll be supporting activities that enable them to gather evidence to better understand peoples’ experiences, helping them make the case for change.
- Coordinate and send invites by email and text as well as supporting colleagues on zoom video calls to run discussion groups.
- Confident and comfortable to make one to one telephone calls, updating records on the Dementia Voice database so that colleagues from across the organisation can involve them in their involvement activities.
- Be a self-starter.
- Comfortable to set timescales within a team and on your own.

Person Specification

- Excellent interpersonal skills, being approachable and friendly.
- Excellent communication skills, both verbal and written.
- Excellent attention to detail.
- Excellent IT skills and ability to use Microsoft packages confidently.
- Be enthusiastic and passionate with a can-do attitude.
- Be able to work collaboratively with other team members if/when required.

You may have experience of the following: Service User Involvement Officer, Mental Health, Dementia, Charity, Not for Profit, Community Engagement Officer, Community Support, Consultation, etc.

Ref: 135 420

Great opportunity! Are you the person we really need?

We are a dynamic, award-winning charity and social enterprise: though relatively small we have big ambitions, both for our work and client community. We are looking for an experienced and inspirational leader with a talent for developing and managing impactful services for people who need additional support to lead independent, fulfilled lives.

Our focus, through our Outside the Box services, is on supporting, enabling and empowering young people and adults who have a learning disability to realise their full potential, develop their talents, achieve their goals and be recognised and valued members of society.  Our services encompass education, training, employment, supported living, community involvement and health and wellbeing. The Services Director will be responsible for the planning, development, operational delivery, quality and target achievement of these services alongside future service expansion and innovation.

You will share our ‘can-do’ approach, have strong project management and problem-solving skills, be an excellent communicator with great interpersonal and team management skills, be a thinker and ‘doer’ and be able to confidently span operational detail, budgeting and financial management, service innovation, business and partnership development and key relationship management. You will be highly organised, passionate about making a difference and know how to drive, support and grow high achieving, best quality services.

Ideally you will have a background in learning disability service management. We are open to candidates who have a track record in leading services for other economically and socially excluded client groups coupled with an understanding of the issues experienced by our client community.

As Outside the Box approaches its 10th anniversary and we pursue our post-pandemic growth objectives from our new, flagship premises, we have much to build on and a lot more to achieve. The Services Director will play a central role, as part of our senior team, in the charity’s continuing development and our success in transforming the lives of people with a learning disability.  

Please see the attached Application Pack for further details and how to apply.

We will be shortlisting and interviewing as we identify suitable candidates and reserve the right to close early should we receieve sufficient applications 

Reports to: Children’s Services Manager

Main Objectives of Post 

• Supporting the Children’s Services Manager in the smooth running and development of children’s services 

• Dealing with queries from CYP Team members 

• Being a first point of contact for external stakeholders 

• Producing monthly and quarterly reports 

Detailed Description: 

Supporting the Children’s Services Manager in the smooth running & development of children’s services 

• Ensuring that appropriate records are kept by all workers in children’s services and for children’s services as a whole 

• Ensuring all data for children’s services is entered and up to date 

• Attending relevant external meetings related to children’s services, including substituting for the CSM on appropriate occasions and where necessary

• Assisting the CSM in the set-up of new schools

• Carrying out some school review meetings at established schools 

• Attending project meetings relating to CYP services 

• Working with the Children’s Services Manager and other managers to organise events related to young people’s services 

• Organising CYP team meetings, including arranging for meeting space, liaising with the Children’s Services Manager and schools team on agenda, writing up and sharing meeting summaries 

• On occasion, chairing the CYP team meetings 

• Organising and taking part in recruitment activities for children’s services as required and appropriate 

• Updating any documents used by children’s service workers as required

• Support CSM with monitoring sickness and absence within the team and provide information to Operations Assistant to assist with invoicing as required.  
   

Dealing with queries from CYP Team members 

• Responding to and resolving queries from member of the CYP team made in person, telephone and via internal messaging 

• Supporting CYP Team members with any administrative and/or technical queries.

Being a first point of contact for external stakeholders 

• Liaising with external stakeholders and resolving any queries 

• Escalating any issues from external stakeholders to CSM 

Producing monthly and quarterly reports 

• Liaising with the Data Administrator to ensure accurate data for all Children’s Services, resolving and queries and discrepancies 

• Producing monthly and quarterly services reports for contracts in line with contract agreements 

• Ensuring all contract requirements are being met in relation to reporting functions 

• Liaising with the Children’s Services Manager to share reports as required 

Quality 

• Work with the Operations Manager, CSM and other staff to achieve relevant quality assurance standards 

• To work to high professional standards in all areas of work 

• High level of commitment to working within Beacon’s purpose and values 

• Maintain strict confidentiality and a respectful attitude towards clients and the wider work 

• To work within all policies and procedures of Beacon and ensure that you are familiar with and understand all of the latest policies and procedures as they relate to your work 

• To take part in regular performance reviews with the Children’s Services Manager 
   

Information Governance 

• Abide by all policies and procedures relating to Information Governance, maintaining up to date knowledge and training as required 

• Working accurately and consistently to help ensure information security and confidentiality 

Development 

• To identify any of your training and development needs and ensure you make the Children’s Services Manager aware of them 

• To take part in any training agreed as appropriate to your role and development needs 

• To work with the management team on maintaining strong relationships with volunteers, staff and external agencies 

• To attend the office meetings as appropriate and contribute to the discussions and the smooth running of the office 

Other 

• To be a key holder, opening and closing the premises as required 

• This job description is not a list of all duties, so there is a requirement to undertake any other duties commensurate with the post after discussion with the line manager 

For full details, please read through the attached application pack amd complete the online application form to be considered.