Client services officer jobs

Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.

We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.

The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.

New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.

Closing date: 10/12/2025  Interview date: 15/12/2025 (please keep this date free)

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing and Hounslow Mind, part of Mind the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.

We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

We work in Hammersmith, Fulham, Ealing and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

Purpose of the Job

The Director of Finance will join the leadership team, contributing to the overall management of the charity and provide strategic oversight across Finance, IT, Health & Safety and Risk management.

This role is critical in ensuring the charity’s long-term sustainability and effectiveness in supporting people who need us most. The postholder will ensure robust financial management, foster a supportive and inclusive workplace culture, and lead the development of digital systems that enhance service delivery and organisational resilience.

Main Duties and Responsibilities

Mission and values

• Champion a culture of accountability, inclusion, and continuous improvement.

Strategic Leadership

• Support the lead role of the CEO on Board Reporting.
• Work closely with the CEO and Board to shape and deliver the charity’s strategic and budget plan.
• Lead the development of financial and IT strategies that support the charity’s compliance.

Finance

• Oversee all financial operations, including budgeting, forecasting, financial control, reporting, and audit.
• Ensure organisation-wide compliance with internal financial procedures and legal compliance.
• Prepare reports for the Leadership Team and Board of Trustees analysing performance against KPIs.
• Provide financial reporting to high level commissioners.
• Develop the annual budget and financial forecasting in collaboration with the Leadership and Senior Management Team.
• Oversee cashflow management.
• Translate complex financial information to non-finance budget holders to help them manage their own budget and make informed decisions.

IT, Health & Safety and Risk Management

• Oversee the IT infrastructure and cyber security, ensuring appropriate development and maintenance of IT systems.
• Ensure compliance with data protection regulations (e.g., GDPR), particularly in relation to sensitive client data.
• Oversee organisational compliance including gaining and retaining accreditation certificates including ISO accreditation.
• Oversee Health & Safety Compliance including management of the organisational Facilities function and the annual Health and Safety Audit.
• Oversee risk management policies and processes including the updating of the Board Risk Register in collaboration with SMT colleagues.

Person Specification

Qualifications

Essential

• An accountancy qualification e.g. CCBA, CIMA.

Desirable

• A relevant qualification in Management and/or Leadership (or willingness to work towards).

EXPERIENCE

Essential

• Extensive senior leadership experience in leading a finance function, ideally in a charity or not-for-profit organisation.
• Experience of leading and managing change.
• Experience of charity accounting and accounts preparation under SORP reporting requirements.
• Significant experience of leading and developing high performing teams.
• Experience or knowledge of data protection and GDPR compliance.

Desirable

• Understanding of the Mental Health Commissioning Landscape and the third sector.

SKILLS & ABILITIES

Essential

• Excellent technical accounting skills.
• Ability to lead with vision, developing associated strategies and plans for implementation.
• Evidence of strong leadership, highly effective communication, and people skills with the ability to tailor communications to a range of difference audiences.

KNOWLEDGE & UNDERSTANDING

Essential

• Knowledge of payroll management and systems.
• A thorough understanding of strategic financial management.
• Broad knowledge of statutory regulations and compliance relating to government.bodies, companies and charities including finance, audit, data protection, governance, and risk management requirements.

PERSONAL QUALITIES

Essential

• Able to give a strategic lead and inspire others.
•  A confident and effective person-centred decision maker.
• Resilient with a positive outlook and personal drive.
• Commitment to the practical application of safeguarding, data protection, and equal opportunities.
• Commitment to developing and maintaining a high level of service to service users, colleagues, trustees and other stakeholders.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a Standard DBS check

The Head of Services will oversee the effective delivery, performance, and quality assurance of some of our mental health services in Tower Hamlets, Newham, and Redbridge.

What you'll do: 

• Lead and support Service Managers and Coordinators to deliver high-quality, client-centred services.
• Drive continuous service improvement and foster collaboration across teams and partners.
• Build and maintain strategic relationships with key stakeholders to enhance service delivery.
• Act as a Designated Safeguarding Officer, providing expert guidance to ensure client safety and staff compliance. 

See the job pack for full details.

The role

Working closely with the Project Manager and partner organisations, you will coordinate activities, support service delivery, manage communications and help ensure the project meets its objectives.

This role requires strong organisational skills, flexibility and an understanding of the sensitivities involved in bereavement and military life.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is Friday 5th December 2025. We reserve the right to close early, as interviews will be held on a rolling basis as candidates apply.

Please be advised that if you do not hear from us by 19 December, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

Job Overview

• Part-time 15 hours/week
• FTC Until End of June 2026
• Salary: £26936.00 (pro-rata)

We’re looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall’s Money Coaching and Money Support services across Guy’s and St Thomas’ Trust (GSTT) sites.  You’ll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust.  This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.

Key Responsibilities

Outreach and Engagement

• Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues
• Speak confidently with staff about the Money Coaching offer and how to access support
• Distribute flyers, multilingual leaflets and signposting materials
• Be a visible and approachable presence at roadshows, pop-ups and events
• Attend meetings and events in person or online to promote the service

Marketing Materials and Display Maintenance

• Support the installation and regular restocking of 30 “Money Support Hub” wall-mounted displays
• Report any damage, updates or replenishment needs to the Marketing Manager
• Feedback on which sites are generating the most footfall and engagement

Monitoring and Reporting

• Log engagement stats from each event (e.g. conversations, materials distributed, referrals made)
• Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback
• Flag common themes and ideas for improvement

What We’re Looking For:

• Excellent people skills and a confident, friendly communication style
• Comfortable speaking to new people and promoting services in busy spaces
• Ability to work across multiple sites and manage your own time
• Self-motivated, proactive and a strong team player
• Willing to travel within London for roadshows and outreach events
• High level of professionalism and integrity. 
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines effectively

Desirable

• Experience in community engagement, outreach or public-facing roles
• Familiarity with health, public sector or charity environments
• Multilingual or confident engaging across diverse communities
• Experience contributing to reports or feeding back to a manager or project lead
• Knowledge of or interest in financial wellbeing

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

We are The Trust Partnership; a fast growing and innovative social enterprise helping charitable foundations and almshouses to be better managed and to use their resources more effectively for the benefit of the wider public.  In short, we are having a big impact in philanthropy sector. 

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we look after our staff, our clients and other stakeholders is important to us. We believe it’s possible to be a good business and a profitable one at the same time.

We are looking for someone special to join our growing business. You will be responsible for a portfolio of trusts who require clerking and supported by specialists in grantmaking and administration.  Experience of working with boards of Trustees is essential.

You need to be able to access London easily, sometimes at short notice.Occasional visits to our office in Gloucestershire will also be necessary. You will also be required to undertake a DBS check.

We are looking for a motivated individual with an exemplary work ethic and a professional attitude.  Accuracy is essential and an eye for detail that is balanced with an ability to see the bigger picture. Respect, integrity and emotional awareness are central to the role.

Working with us you will receive the following benefits

·Career progression opportunities 

·Flexible working environment 

·Professional development

·Membership of an employee benefits platform

·Charitable Giving matching up to £200 per annum

·25 days’ holiday per annum plus Bank holidays (FTE)

·Christmas shutdown (included in above)

·Additional day’s contractual leave entitlement after each fifth year of service (up to a total of six days)

·Eyecare voucher scheme.

Job Purpose 

• Oversee the delivery of a high-quality programme of community activity and engagement across three London Boroughs.

• Develop and grow our community engagement offer to ensure the needs and preferences of older people are being met. 

• Manage, lead and motivate a team of experienced community engagement officers, centre managers and lunch club coordinators. 

• Ensure a well-evidenced, high-quality and responsive service is delivered to clients with professionalism.

• Ensure that all team members are equipped with the knowledge and resources necessary to deliver and continuously improve our offer. 

Key Tasks 

• Day-to-day management and leadership of the Community activities team comprising paid staff and volunteers, ensuring a strong team culture and their ongoing professional development.

• Support and develop your direct reports to include supervision, annual appraisal, planning of continued professional development opportunities and training needs. 

• Support and develop your team including team meetings, consultation and feedback sessions and establishing a culture of continual improvement.

• Collaboration with managers across the organisation to ensure consistency of management practice and joined-up service delivery.

• Work with the AUKEL Communications team to plan and deliver accessible programme information to a range of audiences across multiple channels.

• Lead and oversee the monitoring, recording and reporting of all activity within the programme area; ensuring the service is meeting key performance indicators (KPIs), identifying and flagging any concerns and taking proactive action to address this; ensuring that internal and external stakeholders receive accurate and timely reports.

• Work collaboratively with other agencies providing aligned services, opportunity-spotting, cross referrals, maintaining excellent working relationships with all external stakeholders.

• Support the Head of Community to ensure that evidence of the wider impact of our offer is spotlighted and presented to a wide range of stakeholders.

• Manage the budget, sign-off expenses, and ensure projects are delivered to budget, liaising with the Finance Department as necessary. 

• Support the Head of Community with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders. 

• Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.

• To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.

• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities). 

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 

Essential 

• Of delivering high-quality community-based support/services.  

• Of service recording and reporting.   

• Of leading and motivating colleagues to deliver impactful services.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Of effective collaboration with internal and external stakeholders. 

Desirable

• Of providing services to older people. 

• Of supporting and contributing to successful applications to funders.  

• Working experience within East London 

Knowledge & Understanding 

Essential 

• Understanding of, and expertise in, the care and support needs of older people. 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.  

Desirable

• Knowledge and understanding of specific approaches and programme addressing specific older people’s needs e.g. falls prevention; dementia. 

Skills/Attributes 

• Excellent spoken and written communication skills. 

• Excellent IT skills  

• Ability to give and receive feedback in a thoughtful, reflective and impactful way.   

• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative). 

• Commitment to learning and development and reflective practise.  

Desirable

• Fluency in one or more of our community languages. 

• Strong connection with, and knowledge of, the London boroughs of Hackney, Tower Hamlets or Newham. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)  

• Flexibility in working hours to meet organisational needs.  

We’re looking for a Corporate Services Administrator to play a key role in supporting our Corporate Services work. You will be someone who is able to maintain order, craft professional materials, and build positive relationships with colleagues and business partners alike.

Working closely with the Head of Business Development, you’ll ensure the smooth running of our corporate services by managing administrative processes, coordinating training events, and supporting partner engagement. From handling enquiries and maintaining records, to preparing proposals and scheduling meetings, you’ll be at the organisational heart of our corporate facing work.

This role also offers room for creativity: you’ll assist in producing clear, attractive marketing materials, contribute to social media content, and help Lifecentre present a professional, values-led brand to our corporate audiences. It’s a wonderful opportunity for someone who enjoys combining efficiency with design and communication.

DATA, IMPACT AND EVALUATION OFFICER

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the role 

We’re looking for someone who can help Likewise understand, evidence and communicate the difference our work makes — for people, for our community, and for the wider system we’re part of.

The Data, Impact and Evaluation Officer will hold and develop our monitoring and evaluation functions, ensuring they reflect the relational nature of our work. Understanding our data, demonstrating our impact, and telling our story in a compelling way are central to our organisation’s strategy going forward. Whether that’s about generating the income to do our work, making sure more people can access our services, or reporting to funders on the social impact of their investment, this role plays a vital part in ensuring our story is well evidenced, well told and widely understood.

This role combines technical ability in data, reporting and evaluation with relational and strategic strengths in collaboration and influence. You’ll work closely with Service Leads, our Fundraising Manager, Wellbeing Support Workers and Volunteers to ensure that data is rigorously collected, recorded, analysed and interrogated. Where you spot gaps in our systems and processes, you’ll lead on designing and implementing solutions.

You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values.You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values. 

Key responsibilities 

1. Data and systems 

• Review Likewise’s current data systems and processes and build an understanding of our current strengths, challenges and opportunities for improvement. 

• Establish and manage user-friendly, intuitive data collection processes that reflect the realities of our frontline work. 

• Ensure the quality, consistency and completeness of data across services, supporting accurate reporting and insight. 

• Maintain and develop Likewise’s monitoring and evaluation framework, ensuring alignment with organisational priorities and funder requirements. 

• Lead on the improvement of digital systems (e.g. CRM, data dashboards) to make data easier to use and learn from. 

• Lead on GDPR and data protection, including overseeing data management and storage practices, coordinating team training and acting as first point of contact for any data protection 

2. Analysis and reporting (supporting fundraising and contracts) 

• Work with the Fundraising and Communications Manager to generate robust evidence and stories for funding bids and reports. 

• Provide accurate, insightful data to demonstrate need, reach and outcomes for current and prospective funders. 

• Contribute to reporting cycles and project monitoring for grants and commissioned work. 

• Help identify and articulate trends or insights that strengthen our funding cases and future proposals. 

3. Demonstrate and evidence impact 

• Analyse quantitative and qualitative data to show outcomes, learning and social impact. 

• Produce clear, engaging reports and summaries for internal learning and external audiences. 

• Develop or refine theories of change and outcome measures that capture relational and person-centred change. 

• Draw on wider research and evidence to contextualise and strengthen our impact story. 

4. Stories and case studies 

• Build engagement and understanding across the team in the how and why of data and story collection — fostering curiosity, ownership and care. 

• Work with staff, students and volunteers to collect stories, vignettes and quotes that bring our work to life. 

• Collaborate with the Fundraising and Communications Manager to share stories in accessible, ethical and creative ways — through reports, social media or campaigns. 

5. Support service improvement and learning 

• Help teams use data and feedback to reflect, learn and adapt — making learning relevant and motivating. 

• Provide practical training and tools to build confidence and data literacy across teams. 

• Support Directors and Leads to interpret learning and feed insights into service design and development. 

Onboarding and immersion 

• Spend time in the early weeks embedded in our work — shadowing staff, students and volunteers across our 1-1 and community activities. 

• Use this experience to ground frameworks, reporting and data practices in the lived reality of our work. 

About you 

We’re looking for someone who combines curiosity and rigour — someone who can handle data confidently, but also cares about the human story behind it.

You’ll thrive at Likewise if you are self-motivated and adaptable. You’ll need to be comfortable with uncertainty, autonomy, and enjoy working in an environment that’s collaborative and ever-evolving. You may find it harder here if you prefer fixed structures, clear hierarchies or rigid processes — the way we work asks for flexibility, shared responsibility and mutual accountability.

Essential 

• Experience in monitoring, evaluation, data or research within a charity, public sector or community setting. 

• Experience working with CRM or case management systems. 

• Strong analytical skills (quantitative and qualitative) and confidence with tools such as Excel or Power BI. 

• Ability to design or refine data collection frameworks and indicators. 

• Excellent written communication, able to translate data into compelling insight and learning. 

• Strong relationship-building and influencing skills, with the ability to collaborate across teams. 

• Organised and self-motivated, with attention to detail and follow-through. 

• Reflective and values-driven, comfortable with complexity and nuance. 

Desirable 

• Understanding of relational or trauma-informed approaches to care and support. 

• Experience in the mental health, social care or community sector. 

• Experience supporting organisational learning or delivering training. 

• Qualification in social research, data science, or a related field. 

Harris Hill is delighted to be working with Safer Places to recruit its new Chief Executive Officer.

Safer Places is a specialist support service for individuals at risk of, fleeing from, or recovering from domestic abuse, sexual violence, and stalking. We provide a wide range of trauma-informed services to adults, children, and young people across Hertfordshire and Essex, with safe accommodation available to those in need from across the UK.

As Chief Executive, you will:

• Lead Safer Places into its next chapter. This includes enhancing the charity’s service delivery, forging new partnerships, and expanding its role as a Registered Social Landlord to better meet the evolving needs of our communities.
• Embed Safer Places’s vision across the organisation – ensuring it is understood, embraced, and translated into action at every level.
• Have an entrepreneurial mindset to leverage opportunities for the charity to grow. 
• Continue to ensure that Safer Places is recognised for the quality of its services, its commitment to inclusivity, and its highly trained, compassionate staff.

If you are inspired and excited by what Safer Places does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £85,000 - £90,000 p.a.

Location: Hertfordshire/Essex – most working hours will be spent collaborating with colleagues and partners at our offices and service sites, with flexibility for some remote work.

Employment term: Permanent / full time.

How to apply:

Please review the recruitment pack for further information about Safer Places, the CEO position and for details on how to apply.

Closing date for applications: 9am, Friday 5th December 2025

Both Safer Places and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Woman’s Trust is a leading, specialist mental health charity supporting women and children affected by domestic abuse. As we approach our 30th anniversary in 2026, we stand at a powerful moment of growth and transformation. Each year, our trauma-informed, women-led services provide life-changing counselling, therapeutic support and advocacy to women and children across London. Our ambition is to scale this work to reach many more nationally. With a dedicated team of 45 staff, a strong financial foundation and annual income of £1.3m and a deeply committed Board of Trustees, we are poised to shape an ambitious new strategy for the years ahead.

We are now seeking an inspirational Chief Executive Officer to lead Woman’s Trust into this next chapter. This is a rare opportunity to guide a respected organisation whose work is not only transformative but often life-saving. The CEO will steer our strategic and operational development, strengthen and expand partnerships, grow sustainable income, and champion our voice across policy, public campaigns and mental health advocacy. Alongside a dedicated and collaborative team and Board, you will play a vital role in delivering and developing innovative services—supporting women and children, survivors navigating the justice system, and peer-led support groups—ensuring we remain responsive to the needs and experiences of those we serve.

We are seeking an inspirational and experienced people leader who combines strategic thinking with the ambition needed to position Woman’s Trust for growth. Confident in representing your organisation at a policy and advocacy level, you will act as a powerful ambassador for survivors’ mental health, influencing systems, shaping debate and strengthening our public voice. With strong financial and governance insight and the ability to build trusted, values-driven relationships across sectors, you will model a growth mindset and a commitment to continuous improvement. Above all, you will uphold our feminist, inclusive and survivor-centred values, nurturing an empowering and equitable culture for our staff, volunteers, partners, and—most importantly—the women and children we serve.

To read more about the opportunity and our work, including how to apply, please download the full appointment brief.

If you have the passion, clarity and commitment to champion the mental health and wellbeing of women and children survivors—and the leadership to guide Woman’s Trust into a bold new era—we would be delighted to hear from you.

Closing Date: 21 December 2025

People Beyond Profit Screening Conversations: 22 December - 6 January 2026

Woman’s Trust Panel Interviews:

· First Stage (online): 14 January 2026

· Second Stage (in-person): 21 January 2026

Please note:

This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Job Summary

The Head of Operations holds responsibility for our day-to-day delivery, strategic development of our services, and operational team leadership. As our new Head of Operations you will:

• sit on the PiP Senior Management Team and lead our team of circa twenty delivery staff. 
• ensure continuous operational improvement, working with SMT to develop our service and systems, through new projects or ways of working, and champion a learner-led approach to everything we do. 
• champion PiP meeting our regulatory and reporting requirements, manage key relationships including with local authorities, and hold budget responsibility across our service.

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Significant experience of working with people with learning disabilities, or a similar vulnerable client group, including knowledge of Safeguarding of Vulnerable Adults (SOVA) processes.
• Significant experience of leading and managing a staff team.
• Strong understanding of and commitment to a person-centred approach to working with people with learning disabilities, including planning, progress monitoring and review.
• Experience of liaising with a wide network of agencies and sector professionals in support of student needs.
• Knowledge of national and local legislation and policy affecting people with learning disabilities, including personal budgets. Alongside knowledge of key legislation and processes including on Health & Safety and Risk Skills and abilities 
• Able to communicate effectively, both verbally and in writing, including the ability to maintain accurate records and produce reports for a variety of internal and external audiences.
• Able to take a lead role in the implementation of major tasks, including contributing to the delivery of key performance management targets and making organisational and systems improvements.
• Able to manage and complete projects successfully, including delegating tasks and monitoring and evaluating progress against outcomes.
• Able to establish, develop and maintain constructive and professional relationships with a wide variety of professionals and carers both internally and externally.
• Able to liaise and work closely with student families, carers and other stakeholders in planning, implementing and monitoring support.
• Able to take a flexible approach to work, including flexible and out of hours working in response to service needs and developments.
• Willing and able to participate actively in a variety of fundraising events and activities, including some evening and weekend events.

What We Offer:

• You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
• An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
• We offer a travel subsidy of up to £7.50 per day to help with the commuting costs.
• We provide a 4% pension contribution
• Free Employee Assistance programme 24/7 with access to counselling
• We offer regular team meals and socials - generally during work hours and they are optional.
• We offer a cycle-to-work scheme and as we're a charity you'll get access to savings like charityworkerdiscounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: December 5th 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Main purpose of job:

To manage three key aspects of CARA’s service: 

· New referrals into CARA

· Counselling waiting lists and allocation to a counsellor

· CARA’s client database

Start date:  As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary: £37,411 – £39,261 per annum, pro-rata.

Hours: 35 hours per week, with some flexibility possible.  

Contract: This is a permanent contract.

Place of work: CARA premises in Colchester and some remote home working.  Some travel to other locations in Essex may be necessary.

Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications. 

Application deadline:  9am on Wednesday 26th November 2025

Interviews:  Tuesday 2nd December 2025

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

This is an exciting and varied role, and we are looking for a proactive post holder who will manage three key aspects of CARA’s service provision:

- Manage new referrals into our service, overseeing the work of our team of First Contact Navigators and our Information and Referrals Co-ordinator.

- Manage our counselling waiting lists and the allocation of clients to a counsellor, overseeing the work of our Allocations Team.

- Act as the main lead and point of contact for managing CARA’s client database and resolving any data queries.

This role will lead a talented and committed team of six, supporting their work and assisting them to develop their key roles. As well as overseeing day-to-day operations of the team, the post holder will be part of CARA’s management team and will have the opportunity to play a key role in CARA’s wider development, working closely with CARA’s Senior Leadership Team and Team Managers.

The First Contact Navigator project is a shared project with our sister centres, SERICC and SOS Rape Crisis, so the post holder will liaise closely with colleagues in those centres.

Main Responsibilities

Line management and team support

· To line manage CARA’s Information and Referrals Co-ordinator, First Contact Navigators and Allocations Co-ordinators, providing day-to-day support, monitoring performance and identifying training and development needs. This will include keeping up to date notes of line management meetings and conducting and recording annual staff appraisals.

· To support CARA’s Information and Referrals Co-ordinator, First Contact Navigators and Allocations Co-ordinators, working alongside them where necessary, and covering these roles during annual leave and other absences.

· To work with CARA’s Head of Operations to recruit and train new staff and volunteers, as required.

· To liaise with CARA’s other teams and more widely with Synergy East teams, resolving problems and ensuring good communication and mutual understanding of respective roles and ways of operating.

· To be part of the CARA management team and attend regular management team meetings, contributing to CARA’s ongoing development.

Service development

· To work with CARA’s Information and Referrals Co-ordinator, First Contact Navigators, Allocations Co-ordinators, Head of Operations, CEO, and our four team Managers to refine and develop CARA’s referrals and allocations processes.

· To oversee and update CARA’s counselling waiting lists, working with the Allocations Co-ordinators, and leading regular meetings to review waiting times, pushing forwards actions to reduce these wherever possible.

· To oversee and update the CARA map of service delivery ensuring we have an accurate picture of client sessions across our therapy teams.

· To develop expertise in our purpose-designed client database, ensuring the team are fully trained in its use and working with the Senior Leadership Team and Synergy Partners to ensure client data is kept up to date.

· Working with the CEO, Head of Operations and Information and Referrals Co-ordinator to represent CARA at meetings, making presentations about our work.

General 

· To work flexible hours, including some evening work and occasional weekends.

· To participate in CARA team meetings, supervision, training and development. 

· To provide specialist advice to other workers and agencies, including participation in delivery of training sessions.

· To raise awareness of sexual violence and its impact in the community and within other agencies.

· To keep appropriate records in accordance with CARA policies and procedures.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

· To be administratively self-servicing.

· To report to the Senior Leadership Team and Trustees as required, including the production of regular written reports and verbal reports.

· To undertake any other related activities as required by the Senior Leadership Team or the Chair of the Board of Trustees.

· To undertake any other related activities as required by the Senior Leadership Team or the Chair of the Board of Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.