Clinical administration manager jobs in Birmingham

Job Title: Clinical Administrator

Salary: c.£25,000 per annum

Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm. This post is open to job sharing.

Contract Type: Permanent

Location: Birmingham

Reports to: Centre Manager

THE CHARITY

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY

We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James’ Place centre in Birmingham, due to open in Spring 2026. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in in facilitating a warm and welcoming introduction to the centre. You will be expected to set and maintain the tone of the experience at James’ Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

KEY RESPONSIBILITIES

Clinical Administration

· Covering daily administrative tasks and duties at James’ Place Birmingham including:

· Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

· Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

· Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.

· Processing referrals and maintaining accurate records at all times in line with our administrative procedures.

· Supporting users of the service to access information about other agencies.

· Maintaining an effective appointment system ensuring all the resources at James’ Place are used efficiently.

· Recording and collating data to support the effective evaluation and monitoring of James’ Place.

· Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.

Operations

· Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.

· Supporting the Centre Manager to conduct routine Health & Safety checks and assessments.

· Completing electronic filing, shredding, and general office admin.

· Providing occasional administrative support to the Centre Manager, Head of Centre, and the Senior Management Team. 

· Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.

· Managing refuse and recycling collections, ensuring it is collected by the contractors each week.

Values

· Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services.

· Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.

· Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work.

PERSON SPECIFICATION

This role requires someone with both excellent people and organisational skills and the ability to communicate compassionately, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping.  You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.

Essential

Knowledge, Skills and Experience

· Strong communication skills, both written and verbal

· Excellent interpersonal skills with the ability to remain calm and caring in challenging situations

· Ability to manage time effectively, prioritise workload and meet deadlines

· Ability to maintain accurate records and follow set procedures

· Strong IT skills with the ability to learn new systems quickly and efficiently

· Knowledge of relevant Data Protection Regulation

· Knowledge and understanding of safeguarding procedures

· Ability to work in a therapeutic environment

· A high level of attention to detail

· Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre

Values

· Ability to engage with James’ Place values

· Ability to promote people’s equality, diversity and rights

· Ability to work collaboratively and demonstrate commitment to co-production

· Ability to be transparent, honest and show discretion when needed

· Commitment to suicide prevention and working with men in a suicidal crisis

Desirable

· Experience of working in a therapeutic environment or health-based setting

· Knowledge of relevant Health and Safety procedures

WE OFFER

· A 7% employer contributory pension scheme

· Family friendly policies

· Death in service insurance scheme

· 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

HOW TO APPLY

To apply, please see instructions on the attached document.

Closing date: 9am on Wednesday 11th March 2026

Interview date:

First round interviews aim to be held w/c 16th March via MS Teams

Second round interviews aim to be held w/c 25th March in person

Our aim is to a team who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

This is a new role within St Luke’s for Clergy Wellbeing created to strengthen and embed high-quality clinical practice across our services. The Clinical Quality Learning Lead will support the continuous improvement and quality assurance of our talking therapy provision, enhancing safety, consistency, and a shared learning culture across our network of therapy providers. This will ensure that our grant-funded support continues to meet the highest standards of care for clergy and their families. 

This role suits someone who can dedicate around one day a week to provide clinical quality oversight, support reflective learning and strengthen best practice.

You will be ideal if you:

• Have relevant clinical experience and registered practitioner (see job pack)
• Share our passion for clergy wellbeing
• Have a heart for learning and sharing learning to improve practice
• Enjoy developing communities of practice. 

St Luke’s is a small, dedicated team. Our success depends on each person contributing to the life of the team and the vision of St Luke’s. This role does not require the post holder to have a Christian faith but must be in sympathy with our vision and values. 

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Study Delivery and Governance Lead will play a central role in ensuring AHS meets the highest ethical, governance and regulatory standards. The post holder will lead the development, submission and oversight of the AHS Research Tissue Bank application, coordinate ethical approvals and ongoing amendments, and provide governance leadership to support study development and delivery.

They will also oversee elements of study set up and delivery, supporting the development of piloting tools and protocols, and addressing operational and logistical considerations necessary for successful delivery. They will line‑manage Research Officers and Senior Research Officers, contributing to a cohesive, high‑functioning team.

Main responsibilities

Research Governance

• Lead the full process of developing, drafting, and submitting the AHS Research Tissue Bank (RTB) application.
• Manage ongoing approvals, amendments, renewals and reporting obligations to Research Ethics Committees, the Health Research Authority, the Confidentiality Advisory Group and other regulatory bodies.
• Develop, implement and maintain governance frameworks, SOPs and quality assurance processes required for RTB operation, keeping abreast of developments in the regulatory landscape.
• Maintain accurate documentation, version control and quality‑assurance procedures relating to ethics and regulatory submissions.
• Act as key point of contact for research governance‑related queries from internal and external stakeholders.

Study Development & Planning

• Work closely with the Senior Programme Manager to contribute to the design and refinement of study protocols, piloting phases and operational plans.
• Lead the planning and delivery of specific study workstreams, as required, defining milestones, tracking progress, and identifying interdependencies as the study develops.
• Coordinate cross‑team activity involving research, data, operations and engagement teams to ensure study components are integrated and delivered effectively.

Project Management & Coordination

• Develop and maintain detailed project plans for governance and study‑delivery workstreams as required, ensuring roadmaps are accurate, realistic and kept up to date.
• Identify, track and mitigate risks related to both governance and delivery, escalating as appropriate and working collaboratively to resolve issues.
• Prepare reports and briefings for AHS governance structures (e.g., AHS Executive, Board of Trustees, Scientific Advisory Board).

Team Leadership & Line Management

• Provide mentoring and day‑to‑day guidance on governance‑related queries, ethics submissions and documentation development.
• Line manage selected staff within the study team, supporting workload planning, professional development and quality assurance.
• Foster effective team working across research, operational and scientific colleagues.

Stakeholder Management

• Build and maintain strong working relationships with internal teams including scientific leads, operational delivery, data management and engagement teams.
• Represent AHS with external partners related to governance, regulatory support, tissue banking and operational delivery.
• Work with the engagement team to ensure young people are involved in all elements of the study development and delivery.

Knowledge, skills and experience

Essential criteria

• Extensive experience in research governance, NHS research ethics management, clinical research management or equivalent.
• Demonstrable experience drafting protocols, participant documents and regulatory submissions.
• Strong understanding of ethical and regulatory frameworks including the Human Tissue Act, UK GDPR, and NHS research ethics processes.
• Excellent written and verbal communication skills, with proven ability to translate complex regulatory requirements into clear and actionable guidance for colleagues.
• Strong organisational skills and attention to detail, with experience managing competing priorities.
• Experience in risk identification and mitigation within research programmes.
• Educated to degree level (or equivalent experience) in a relevant field.
• Experience line managing or supervising staff.

Desirable criteria

• Experience with biobanking, Research Tissue Bank applications or biosample governance.
• Experience with longitudinal population studies or large multi‑site research programmes.
• Understanding of data‑linkage governance and consent processes.
• Project‑management qualification (e.g., PRINCE2, APM, Agile).
• Experience working with children/young people, school‑based research or youth‑focused engagement.
• Experience engaging diverse stakeholders.

Dimensions

• Full time role with flexible working arrangements
• AHS is a national organisation, and our activities take place across the UK
• Flexible working will be required across several geographical locations in the UK.  Travel may be required to AHS locations, fieldwork sites and partner organisations

Application Process

This post is subject to receipt of satisfactory references and the post holder having the right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.

The closing date for this position is EoD Sunday 08 March 2026.

Interviews are currently expected to be held during the week commencing 30 March 2026.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration

Job Title: Health Advocate Educator - Maternity Cover

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Fixed Term (Until 1 April 2027 - Maternity cover)

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Health Advocate Educator supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

The Health Advocate Educator will support healthcare teams to identify domestic abuse at an early stage and ensure appropriate responses and referral pathways are offered to female, male and non-binary survivors of domestic violence and abuse. In addition, the post holder will directly support survivors of domestic abuse and hold their own case load.

The post holder will collaborate with the local ICB and Service Manager to strengthen connections with healthcare teams and create effective partnerships that support survivors. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 9 March 2026

Interview Date: 16 March 2026

AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England, Wales and Northern Ireland with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands we are looking for a specialist Advocate for Scotland. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

Scotland is expected to introduce Domestic Homicide and Suicide Reviews commencing in April 2026. We are looking for a candidate with a good understanding of the Scottish legislative system and good understanding around domestic abuse to join our growing charity

Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy, for and on behalf of, families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:

· Listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight.

· Provide information, support, guidance, advice and advocacy on Domestic Homicide & Suicide Reviews (DHSR’s) and other reviews where relevant and appropriate.

· Manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities.

· Give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf.

· Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.

In return for joining us, we will offer you:

· 25 days annual leave per annum, plus bank holidays

· Excellent development and training opportunities

· Pension Scheme

· Healthcare Scheme

· Employee Assist Scheme

Application Instructions

To apply for this role, please submit a supporting statement along with your CV. Closing date:

Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.

Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

.You will be required to visit families and clients across Scotland. 

Job Title: Children's Support Worker

Location: Warwickshire - Travel required across Warwickshire, predominantly South Warwickshire. Use of a car is essential to the role. 
Salary: £25,857.12 per annum 

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

We are recruiting for a Children’s Support Worker who will be working closely with children and their parents who are living in our dispersed accommodation refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.

A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate play opportunities.

Please note that post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

A driving license and access to a car is essential to the role. 

Closing Date: 09:00 am 13 March 2026

Interview Date: 23 March 2026