Commissioned Services Operations Manager Jobs in Belfast

Purpose

As we celebrate our 35-year anniversary, there has never been a better time to join our dynamic, friendly team working to further global health. As the HR and Operations Coordinator, you will work as part of the Finance and Operations team.

The HR & Operations Coordinator takes responsibility for all aspects of the administration for the charity, including supporting HR, Operations, and IT (with outsourced support) processes. This post plays a key role in ensuring the efficient management and upkeep of the charity’s office. It is a very exciting time of growth for the charity which will see an increase in staff resources.

Main responsibilities                                                                 

Human Resources

1. To be the first point of contact advising managers and staff including secondees on all general HR operational enquiries in adherence to THET’s policies and procedures, legislation and best practice.
2. Supporting Senior Management on complex disciplinary, grievance, capability cases.
3. Coordinating recruitment campaigns and supporting the team in implementing the 2024 recruitment plans.
4. To support the learning and development function and needs arising from the appraisals process including the administration and co-ordination of internal training programmes.
5. To ensure HR Records are up to date, accurate and compliant with legislation including administration of the online system to record absence (sickness, holiday TOIL).
6. Provide departmental reports to the Senior Management Team when required.
7. Provide the monthly payroll data and liaise with the external payroll service provider to provide the smooth running of the monthly payroll.
8. To promote equality of opportunity in relation to the duties of the post.
9. Supporting the programmes team with compliance in Country Offices.

Information Technology

1. To support the HR & Operations Manager in the on-going development of THET’s IT systems.
2. To support IT function and security of THET’s electronic records.
3. To act as the main point of contact for the outsourced supplier.

Administration and Facilities

1. To provide general administrative support to the HR & Operations Manager ensuring the smooth running of the organisation.
2. To coordinate the recruitment and onboarding plans and delivery for new staff,
3. To coordinate ongoing HR contract administration and changes.
4. To facilitate the purchasing of staff IT and other work equipment in line with budget.
5. To coordinate the monthly payroll communication and approvals
6. To arrange and service internal and external office meetings.
7. To be the first point of contact with shared working space (office) provider and ensure facilities are currently accessed and utilised.
8. Assist the HR & Operations Manager in resource planning for additional capacity for THET projects
9. To be the main contact for Health & Safety for the UK office, developing and implementing the health and safety policy and ensuring that staff comply with this.
10. Together with the HR & Operations Manager, ensure that THET has appropriate insurance cover.
11. To undertake any other duties that may reasonably be requested by the SMT commensurate with experience and THET requirements.

If this opportunity appeals to you, then please do apply by sending your CV and a cover letter through the application link by midnight on Tuesday, 5th December 2023. If you have any questions or you would like an informal chat about the role, please contact Justine Nola.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

Development Manager (Wales and North England)
Home based, remote working with occasional travel
£30,000 pa plus excellent benefits
35 hours per week

As Development Manager, you will focus and lead on identifying opportunities to grow our reach through the rollout of RNID Near You services. You will be responsible for recruiting, supporting, and retaining volunteers across the region and representing RNID in your locality through active engagement with communities and local partnerships.

You will be responsible for:

• Recruiting and managing Community Volunteers to represent RNID in your region.
• Networking and prospecting to help open doors to opportunities in order to grow our services.
• Recruiting volunteers for the RNID Near You service.

You will identify local opportunities for development, improve the scope of our work and cultivate relationships with key stakeholders. Taking responsibility for developing partnerships with the aim of business development, you will collaborate and input on service development and support the Operations Lead in the implementation of the strategy of growth.

You will also work closely with the Operations Lead in producing reports and presenting at key meetings when required and work flexibly across a digital organisation without limits to geography.

With experience of recruiting and working with volunteers, you should have a thorough understanding of community engagement and how it fits to benefit the organisation. You will keep up-to-date with funding opportunities and developments within National Health commissioning. As Development Manager, you are able to develop and maintain professional relationships with stakeholders and you should have a solution focused attitude to our challenges, being able to select the appropriate methods to advance our strategy. You will also be responsible and take the initiative for your own personal development.

RNID Near You is our new flagship national service. People can get support in their local community from trained volunteers who can offer:

• A hearing check and information on how to book a full hearing test.
• basic hearing aid repairs, cleaning, and advice on using hearing aids.
• information on hearing aids, hearing loss, tinnitus, and related issues.
• emotional and practical peer support from people with lived experience.

We are RNID: the national charity supporting the 12 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 30 November 2023
Interviews: 7 and 8 December 2023

Overview

If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.

We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis.

The Role

As a Business Development Lead, you will work under the direction of the Head of Business Development to:

- Increase the number, range and value of contracts and services secured, in line with our strategic objectives
- Build and maintain a range of relevant partnerships to support the winning of new business
- Maintain up-to-date market and academic research available to the team on the CRM or other systems
- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates
- Lead on the preparation and writing of tender responses

Working Hours

This is a full-time, permanent role, working 35 hours per week.

What you’ll need

To be considered as a Business Development Lead, you will need:

- Demonstratable relationship and/or stakeholder management experience
- Sales conversations and sales conversion experience
- Financial modelling experience
- Experience of leading on business development opportunities across a charity
- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities
- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development
- Proven experience in preparing and writing successful tender responses
- To be educated to degree level or have experience gained within the voluntary sector or similar industry

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £41,970 per annum, plus car allowance
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 21st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role BDM, Business Development Manager, Sustainable Solutions Sales Manager, Regional Sales Manager, Regional Client Manager, Area Sales Manager, Territory Sales Manager, Regional Business Manager, or Development Manager.

This is a key role with the Social Research Association (SRA), a friendly educational charity and membership body.  As our Training Coordinator, you'll balance planning and organising skills with your people skills, to help our training programme thrive. Providing training is a vital part of our purpose, helping researchers gain the skills and knowledge they need.  We run around 150 training courses a year with our stable of expert trainers. 

You’ll be responsible for planning and organising our annual programme of short courses, working closely with trainers, attendees, the website manager and staff.  Candidates don’t need to know anything about research and a background in training is not essential either, as long as you can offer the skills, experience and dependability to coordinate a large scale programme of activities.

We’re a small and well-run organisation, with a friendly and busy team.

This exciting opportunity has arisen due to retirement of the existing team member, who has agreed to stay on for a considerable handover period.

Who we are

The Social Research Association (SRA) promotes excellence in social research.  It was founded in 1978 and has been a registered educational charity since 2008.

We are a growing organisation, small but ambitious, with a staff team of six providing membership and training (our two main income-generating services) to the UK social research community. Events, publications and guidance are devised by volunteer groups and staff, and a board of trustees ensures governance and oversight.  There are currently over 1500 individual SRA members from across the profession, in government, universities, research agencies, charities, and consultancies. 

Our ambitions are to support the sector to deliver the best research possible by sharing practical expertise, experience, resources and a community in which members of the social research sector can engage with one another. As a driving force in the social research sector, we want to create positive impact however we can. Recently, this has extended to commissioning and sharing insight about diversity and inclusion among researchers, and continuing that work to support greater inclusion amongst research organisations and in how research is conducted.

Summary:

Training Coordinator  - permanent contract

Hours:  full-time, 37 hours per week

Salary:  £26,000 – £30,000 depending on experience

Location:  home based, with occasional visits to London for meetings or events

Holidays:  28 days + 8 public holidays

Reports to:  Operations Manager

Role duties:

Organise training activities

· Plan the future requirement for each course on a rolling basis

· Assess the demand for each course and seek to match availability to this

· Work with our freelance trainers and partners to arrange dates for their courses

· Liaise with the website manager to make each course available for registration

· Write publicity material, including marketing emails

· Represent the SRA’s training programme as the first point of contact for attendees and trainers alike.

· Update and liaise with trainers as course dates approach

· Monitor course registrations and arrange additional publicity as needed

· Generate attendance lists and other course materials

· Maintain key records, follow up any late-payers

· Gather and share feedback on courses for quality improvement purposes

Troubleshoot live courses

· On course days, respond rapidly to queries from trainers and attendees

· Work closely with the person providing tech support to ensure full attendance

PERSON SPECIFICATION

We're committed to creating an inclusive culture where everyone can reach their full potential.  We encourage applications irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate candidates.

Job-related experience and/or lived experience

Essential

· Experience of coordinating the delivery of projects, activities, products or services

· Experience of working in a fast-paced admin environment, with the ability to manage your own workload and balance priorities to meet deadlines

· Able to work flexibly across varied activities

· Experience of building relationships with internal and external stakeholders
 

You must be legally able to work in the UK, with a reliable internet connection at home and a quiet place to work.

Desirable

· Experience of working in the UK charity sector

· Experience of working in a small organisation

· Experience and/or understanding of the social/market research sector

· Experience of content management systems and email marketing software

Skills and abilities

Essential

· Highly organised, detail-focused

· Excellent at maintaining relationships with great interpersonal skills.

· Resourceful and practical with excellent problem solving skills and initiative

· Good communication skills

· Collaborative and adaptable, able to work with a range of individuals

· Good literacy and numeracy

· Competent user of MS Office suite, particularly MS Excel.

Final deadline:  Wednesday 6th December 2023

You'll be asked for:

• your current CV, and
• a covering letter that focuses on answering these questions:

1. Why are you interested in this role?  (Up to 150 words)
2. How do your experience and skills make you a good fit for this role?  Please refer to the person specification. (Up to 500 words)

First interviews will be held by video conference on Weds 13th and Thurs 14th December, and you'll be notified if you have been invited to interview by close of play on Monday 11th.  Final interviews to be held in the week of 8th January.

Who we are

PACE is a grassroots play charity based in the London Borough of Camden, originally founded in 2011 by a group of parents and play work professionals who created a mission to create and sustain high-quality, inclusive and responsive services that improve the well being of children, young people and their families. They wanted to ensure that children and young people (from 2 – 18 years) have positive play and learning experiences in a safe, fun and stimulating environment; and to help to improve their well being by developing their emotional, educational, physical and social skills.

PACE also offers other family services by providing early intervention measures to increase the life chances, and support families who are at risk of social exclusion; and provide quality, affordable childcare and other holistic family services, giving parents and carers support, respite, and opportunity to access work and training.

The opportunities we’re offering

PACE is seeking up to 4 new Trustees to join the Board of Trustees and contribute their skills and experience.

The trustees are responsible for the administration of the charity, and in contributing to strategies that will future-proof the organisation and help to maintain, or improve its CQC and Ofsted ratings.

The skills and experience we’re looking for

We are open to candidates from a wide variety of backgrounds, however we are particularly interested in candidates with a leadership background in children’s services or health and social care, or demonstrable skills and experience in one or more of the below areas:

· Enterprise / business development

· Strategic planning

· Impact reporting / monitoring & evaluating performance

· Property and tenure

We particularly welcome applicants from an ethnic minority and those who are disabled or the parent of a disabled child or parents of our service users, as we aim for our Board to be as representative as possible of our beneficiaries.

How to apply

If you share our vision that all children and young people should have a healthy, happy childhood and a resilient, supportive family, please apply via the link with:

• Your current comprehensive CV with details of two referees (who will not of course, be contacted without your prior knowledge and consent;
• A supporting statement highlighting your ‘fit’ for the role and affinity for our cause

Deadline for applications is: 30th September 2023

JOB TITLE: CEO

SALARY: £250/day

HOURS: 2 days/week (16 hours delivered flexibly across the week as needed)

CONTRACT: Freelance

REPORTING TO: Chair of the Trustee Board

LOCATION: Remote (with some travel to meetings and events in London)

DIRECT REPORTS: Outreach Programme Manager, Partnerships Programme Manager and Community Manager

JOB SUMMARY

This post offers an exceptional opportunity to develop, manage and lead Lightyear Foundation at an exciting time in our journey. Our new CEO, in conjunction with the Board of Trustees, will implement the strategic and operational direction of the charity. Key activities will include: providing leadership; managing all aspects of our programmes, staff, volunteers and fundraising; and being an effective advocate for the charity and its beneficiaries. You will manage a new core team of three (Outreach Programme Manager, Partnerships Programme Manager and Community Manager), and will be responsible for ensuring financial control and leading on good governance across all aspects of the charity.

About Lightyear Foundation

Lightyear Foundation is a small but mighty national charity committed to breaking barriers to disabled children participating in STEM (science, technology, engineering and maths). Disabled children face multiple disadvantages in education, careers and life skills and are all too often excluded from STEM. We exist to ensure that no disabled child is denied the opportunity to love and learn from these subjects or to go on to contribute to society in these fields. 

We work directly with disabled children in special schools, inclusion pods and community groups, designing and delivering immersive sensory science experiences, deep learning labs and work inspiration visits to exciting STEM venues. We also work directly with STEM organisations through our SEN in STEM Network, a unique national network bringing the sector together to break down barriers to inclusion by sharing best practice and practical solutions, and through training and special projects which help STEM organisations improve access to their materials, venues, processes and activities for disabled children.

MAIN DUTIES AND RESPONSIBILITIES

Lightyear Foundation is a small but fast-growing charity. We are now at a pivotal point in our growth and have ambitions to increase our reach and to diversify our income, enabling us to play an even more significant role in dismantling barriers to inclusion. We have been awarded a grant to secure our core team roles for three years, which has enabled us to sustainably appoint a small team for the first time. We are looking for an experienced small charity CEO to lead this new freelance team, building on the excellent work of their predecessor and the many exciting opportunities ahead of us.

Leadership

• Be the face and voice of the charity – our principal ambassador.
• Lead, support, engage and motivate all staff: we are a small team of part-time freelancers across the new core team and the wider specialist delivery team, so creating a sense of community and collaboration is fundamental to our success.
• Seek out, develop and maintain effective working relationships with all relevant organisations and individuals to promote the work of the charity and facilitate the implementation of its strategic objectives.
• Leverage networks with other charity leaders to share and gain best practices to achieve our mission.
• Be a role model for staff and partners in relation to work ethics and culture.

Strategy

• Liaise with the Board in relation to the development of the charity’s strategic vision and be responsible for leading its implementation.
• Be responsible for the development and delivery of the charity’s agreed business plans.
• Identify and assess strategic risks, issues and opportunities and take responsibility for initiating and leading associated changes.
• Seek out and implement opportunities for innovation and ensure that Lightyear Foundation remains at the forefront of positive change in increasing access to STEM.
• Establish and implement best practice for the management, development and engagement of staff and volunteers.

Operational Management

• Be responsible for the implementation of all the charity’s operational plans.
• Take executive responsibility for all functions including programmes, administration, finance, fundraising, marketing, communications and IT.
• Ensure that Lightyear Foundation’s programmes, contracts and projects are delivered to the highest standard with due regard for timescales, targets and budgets.
• Take overall responsibility for the recruitment, management and effective deployment of freelance staff, applying robust HR processes covering recruitment, performance management, appraisal and remuneration.

Finance

• Lead and direct the financial planning, forecasting, control, reporting and management of the organisation's finances and resources, to include support for, and engagement of, Trustees and sub-groups to ensure regulatory compliance and sustainable organisational growth.
• Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.
• Ensure that the charity’s financial resources are managed effectively and that Lightyear Foundation remains in good financial health, identifying risks and taking appropriate action.
• Liaise with the Board to develop and lead on the implementation of the charity’s financial plans, including setting budgets, formulating income generation strategies and overseeing all fundraising activities.
• Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee production of management accounts, statutory accounts, impact reports and annual reports.

Fundraising

• Create, own and deliver Lightyear Foundation’s income generation strategy.
• Diversify income away from a reliance on grants to include greater individual, community and corporate support.
• Manage our key relationships with funders, including providing timely reports and updates.
• Proactively identify new funding opportunities, creating and submitting applications or proposals as needed.

Governance and Compliance

• Liaise with the Board to ensure that the charity’s overall governance structure, policies and procedures are appropriate and effective, taking remedial measures and implementing changes as necessary.
• Attend all Board meetings (held four times a year, usually on a Monday early evening) and prepare a written report in advance of each meeting detailing matters of interest and concern regarding the charity’s activities during the previous period.
• Ensure that the Board is made aware in a timely fashion of any matters requiring its attention.
• Develop and maintain effective operational policies and processes in all the charity’s functions. Review and update scope and content to meet legal, regulatory and best practice needs.
• Ensure that the charity complies with best practice in all areas of operation, including filing annual accounts with the Charity Commission and Companies House on time.

Health and Safety

• Oversee the safeguarding of the children with whom the charity works through rigorous DBS procedures and staff/volunteer training.
• Ensure that collection and protection of personal information complies with current Data Protection regulations.
• Ensure that all of the charity’s activities are conducted safely and that Health and Safety policies are understood and followed by everyone.
• Ensure that all major risks are identified and regularly reviewed and that systems and procedures are in place to mitigate all such risks; be responsible for the development and implementation of the charity’s Risk Register.

General Responsibilities

• Carry out any other duties as may be reasonably requested.
• Be conversant with all aspects of the operation and willing to cover and provide support across the team should the need arise.

PERSON SPECIFICATION

Key Skills

• Genuine passion for Lightyear Foundation’s mission and values.
• Proven experience in leading a charity through growth, including a track record of successful fundraising and programme management.
• Strong strategic thinking and planning skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to build and maintain relationships with diverse stakeholders.
• Financial acumen and budget management skills.
• Ethical and transparent leadership style.

You’ll resonate deeply with the way we understand disability and our approach to working with children and the STEM sector. You’ll be excited at the possibilities for growth that are now available to us, and you’ll have the confidence and determination to provide us with decisive leadership and drive us through a significant next step in our evolution as a charity.

Even if you don't possess all the listed experience or skills, we encourage you to apply and showcase your unique strengths and capabilities. At Lightyear Foundation we embrace diversity. We’re therefore encouraging applicants from all backgrounds and especially those from black, Asian and minority ethnic groups as well as those with lived experience of disability. 

Practicalities: Possession of a satisfactory Disclosure and Barring Services (DBS) Check at Enhanced level will be required. The successful applicant will be asked for details of two referees. As a freelancer, you agree to take full responsibility for the payment of all income tax, assessments and National Insurance.

HOW TO APPLY

Please send us your CV and short cover letter explaining your interest in the role to Elle Wilks, Deputy CEO, by 5pm on Thursday 30th November, using the Quick Apply button. Please provide details of your notice period and/or availability to start the role if successful.

Location: UK, Remote

Department: Business Support Team

Reports to (Line Manager): Director of Finance and Operations

Grade: UK Grade F

Contract Type: Open-Ended

For details of the job, please visit our website.

About HelpAge

HelpAge International works with partners and a diverse global network of more than 170 organisations over 90 countries, supporting millions of older people to live safe, dignified, and healthy lives. Through our partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone, whatever their age.

About the Job

The Head of Finance will provide strategic leadership and oversight of HelpAge International's financial operations. This role is essential in ensuring the financial health and sustainability of HelpAge and will supervise over six Finance Business Partners dispersed in different countries globally. The position holder will be expected to have a good understanding of, and working experience with UK financial laws and policies as well managing various donors rules and regulations.

As Head of Finance, you will –

• Manage the Global Finance function (2 Senior Finance Business Partners, Senior Finance Officer, Systems & Management Accountant), to ensure a professional finance service that delivers on organisational strategy.

• Lead in the preparation of the annual income and expenditure budget, UK statutory accounts, proper accounting for VAT, annual audit.  Provide advice and guidance on donor financial reporting

• Lead on the preparation of financial management information, ensure the financial accounting system is developed and maintained to meet organisational accounting needs. 

• Produce monthly management accounts for Directors  

• Ensure adequate financial support to the localisation of countries , including overseeing the relevant financial processes and reporting.

Skills and experience required

You will be someone with:

• A fully qualified and recognised accountancy qualification e.g., ICAEW, ACCA, CIMA or equivalent.

• Strong hands-on accountancy experience with relevant experience working in a complex international NGO

• Experience of the production and interpretation of management accounts.

• Ability to design and implement new financial procedures.

• Proven ability to lead a diverse team of finance professionals and ability to work with senior managers on financial issues and with non finance staff.

• Knowledge and experience of the production donor reports including EC, UN, ECHO, USAID, DEC, GFFO and understanding of their compliance requirements.

Safeguarding

HelpAge International is committed to safeguarding the communities with which we work, our partners, staff and any others who we come into contact with. The post holder will also be responsible for:

· Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work.

· Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism.

· Complying with all safeguarding framework policies and practices.

· Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.

SAFER RECRUITMENT

All employments at HelpAge International will be subject to satisfactory references and appropriate screening checks, which can include misconduct disclosure schemes and terrorism finance checks.