Commissioned Services Operations Manager Jobs in Birmingham

We are recruiting for a Director of Finance who will also act as Company Secretary; based at our office in Bromsgrove, Worcestershire.

The successful candidate will be responsible for managing the financial operations of the charity, whilst leading the development of our financial strategy and aligning it to our objectives. It’s a really exciting time to join us as we begin to embed our new five-year strategy and the successful candidate will be part of this transformational change. You will also liaise closely with the Board of Trustees being responsible for financial planning, oversight and reporting regulatory compliance.

Our ideal candidate will have excellent communication skills and a strong finance business partnering approach. You will have a continuous improvement mindset with the drive to make a difference and a proven track record of bringing people on a finance transformation journey. You will be sufficiently self-motivated to learn and improve processes to enhance efficiency.

This is a highly rewarding role working within a charity committed to keeping children safe from sexual harm. It is anticipated that this role will commence 1st October 2025; however, there is scope for an earlier induction period to work alongside the current postholder.

If you want to work with people who care about making a difference and have a can-do attitude, we would love to hear from you - please contact us for an application pack.

We offer hybrid working, a NEST pension, 33 days annual leave inclusive of bank holidays (rising to 38 days after 5 years’ successful service), charity discounts, Employee Assistance Programme and Benenden medical cover.

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions.  Our purpose is to help people on their journey to mental wellness, purpose, and independence. 

As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals.  Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. 

Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health.

Duties and Key Responsibilities

 · Undertake the responsibilities of the “Registered Manager” of the Service as required by the Health & Social Care Act 2008 and associated regulations.

· Efficiently manage the day to day running of the site and the services provided.

· Be responsible for maintaining quality standards in the services they manage, ensuring that all internal and external regulations are met.

· To work alongside the Head of Operations to undertake compliance audits, creating action plans and monitoring implementation.

· To ensure that monthly performance reports are submitted on time. 

· To investigate complaints and incidents in a timely fashion, following organisational policy and process.  Monitoring and recording of all complaints and incidents is the responsibility of the manager.

· Allocate resources and monitor performance to ensure high quality service delivery within the allocated budget.

· Take responsibility for proactively managing financial reporting and monitoring/reporting void levels.

· To have an oversight of service user payments and income to the unit, ensuring all paperwork is robust and completed in a timely manner.

· To take the lead in ensuring all staff are compliant with data security legislation and organisational policy.  The manager will be responsible for annual data security/information governance audits and take appropriate action.

· Manage all aspects of the staff team and provide sound leadership and guidance to ensure staff have a clear understanding or their role and responsibilities and have adequate support.

· Manage the effective recruitment, induction and training of the staff team.

· Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.

· Identify ongoing training needs and ensure staff are up to date with current best practice.

· Maintain training records for all staff, that evidence compliance with training requirements.

· Plan and implement sufficient staff, in number and skill mix, to meet service needs.

· Maintain continuous professional development and attend training to support this.

· Be responsible for the safe delivery of the service in accordance with legislative requirements and Charity policies and procedures.

· Carry out duties as "Responsible Officer" for the Service in accordance with regulatory guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.

· To act as a role model and champion Servol policies in particular health & safety, safeguarding, GDPR and equality, diversity, and inclusion.

· To develop and maintain effective working relationships with relevant external partners to support continuous improvement of services and to identify new business and partnership opportunities.

· To work flexibly to meet the needs of the service, including taking part in the management ‘on-call’ rota.

Skills/Knowledge/Experience required for this role:

- Level 5 in Health & Social Care qualification (NVQ/Cache/HNC or equivalent)

- Qualification in Line Management or demonstrable experience

- Level 3 qualification in Safeguarding Adults (or prepared to work towards)

- Extensive experience of working in supported living services and/or residential care services

- Experience of working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge

- Managing HR related issues such as investigations/Hearings and recruitment.

-  Operating with an external audience, engaging and influencing a variety of stakeholders.

- People management and performance, including developing staff and teams.

- Strong interpersonal and relationship building skills.

- Competent in the use of Microsoft Office 365 and bespoke data management systems

- Problem resolution and solution focused with ability to prioritise

- Understanding of quality assurance and CQC compliance, safeguarding & risk management.

- Understanding of housing legislation and practice.

- Being resilient and able to work unsupervised under pressure.

- Professional communication and written skills.

- Work in a flexible manner – out of hours, travel and overnight stay to services across the country as required.

Interviews will take place on 25th March, so you will need to ensure you are free to attend on this day.

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

Established in 2012, Our Time has grown from a small initiative into a nationally recognized charity. Our founders, driven by personal experiences and a profound understanding of the challenges faced by children of parents with mental illness, have created a compassionate and impactful organization. Over the years, we have developed a range of innovative interventions and expanded our reach, positively improving the lives of thousands of young people across the UK.

You will join a passionate, collaborative team eager to drive meaningful change. Our key initiatives include:

KidsTime Workshops: Safe spaces where young people share experiences, learn about mental illness, and build coping skills through creative activities. The workshops combine therapeutic support with peer interaction, fostering resilience and community.

Training and Education: Courses designed to support professionals (healthcare, social work, and education) who work with children affected by parental mental illness. We offer tailored workshops, resources, and ongoing support, equipping professionals to meet the unique needs of these young people.

Campaigns and Advocacy: Our advocacy efforts seek to influence policy, reduce stigma, and improve services for families dealing with mental illness, helping to create systemic change.

We are looking for an experienced Partnership Development Lead to strengthen and expand partnerships helping to extend our reach and impact.

Key Responsibilites

This role will lead on the business development for the charity’s key initiatives. Reporting to the CEO, your responsibilities will include but are not limited to:

• Work with the CEO, Operations Director, and wider team to implement the strategy for securing income-generating partnerships for 2025-2029.
• Identify organisations and key individuals within them to develop new opportunities for partnerships across the UK.
• Build, develop and strengthen relationships that will lead to increased projects.

• Propose, build and develop long term strategic partnerships.
• Manage Our Time’s partner recruitment cycle from launch to contract, ensuring you meet goals in our target areas.
• Build relationships with health and social care providers, academic institutions and conference organisers to enable the charity to be represented when children and young people’s mental health is the focus.
• UK wide travel for in-person meetings with partners.
• Represent Our Time externally in meetings with potential partners.
• Work alongside marketing and communications, promoting products and services to potential new customers.

Requirements

• Proven track record (5–10 years) in relationship management, demonstrating the ability to cultivate and maintain strategic partnerships that drive growth.
• Experience in the not-for-profit sector (desirable), particularly in charities, social enterprises, or mission-driven organisations.
• Demonstrated success in converting enquiries into long-term relationships, showing a proactive approach to engagement and stakeholder retention.
• Ability to persuade and influence senior external stakeholders, including decision-makers in local authorities, educational institutions, and healthcare organisations.
• Strong business development acumen, with the ability to identify opportunities, develop proposals, and secure funding or partnerships.
• Strategic planning skills, including the ability to assess market trends, set goals, and develop effective strategies for scaling KidsTime Workshops.
• Excellent verbal and written communication skills, ensuring clear and compelling messaging to potential partners, funders, and stakeholders.
• Outstanding interpersonal and influencing skills, with the ability to build positive relationships with individuals and organisations at various levels.
• Knowledge of the commissioning environment within education, health, and social care (desirable), including understanding funding mechanisms and partnership opportunities.
• Strong negotiation skills, enabling the ability to secure favourable terms in partnerships and contracts.

As a small team, we value individuals who are proactive, take personal responsibility, and are comfortable working independently. Each team member plays a crucial role in advancing our charity's mission to support children and young people with a parent struggling with mental illness. In this role, you'll have the freedom to shape the charity's work, allowing you to see your ideas and efforts make a meaningful impact.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).

Join Us in Driving Real Change! Lead Hope for the Future's Policy and Engagement Team

Location: Sheffield HQ or Remote (UK-wide)
Salary: £43,235.28 per annum (+ £3,000 London Weighting, where applicable)
Contract Type: Full-time, Permanent 

Are you passionate about inspiring change in the fight against climate change?

At Hope for the Future (HFTF), our mission is to empower individuals and communities to engage in meaningful conversations with politicians and drive bold climate action. We believe that through collaboration across political divides, we can create a future where climate action is central to decision-making in government and beyond.

We are seeking an experienced, passionate leader to take on the role of Director of Policy and Engagement and help shape the future of climate action.

Are you an inspiring, strategic leader ready to make a tangible impact? If so, this is your opportunity to lead our Policy and Engagement team, drive meaningful change, and be part of an ambitious, forward-thinking organisation.

What you’ll be doing

As a key member of the senior leadership team, you’ll have the responsibility of overseeing the delivery of our impactful projects and ensuring that our ambitious three-year strategy is achieved. You’ll provide expert leadership, empowering your team to drive engagement with diverse communities and policymakers across the UK.

Your role will involve:

• Leading and growing HFTF’s impact by overseeing delivery programmes, achieving targets, and ensuring financial sustainability

• Managing and mentoring a talented, motivated team while fostering a collaborative and inclusive work environment

• Strengthening partnerships with organisations, policymakers, and stakeholders

• Representing the charity in external communications, events, and public speaking opportunities

• Actively contributing to the overall strategy and direction of HFTF

What we’re looking for
We’re looking for a leader who is not only strategic and results-driven but also passionate about climate action and empowering communities. You’ll need:

• At least 3 years’ experience in a management or leadership role within a charity, NGO, or social enterprise

• A strong understanding of UK politics, advocacy, and public engagement

• Proven success in building and maintaining partnerships, particularly those that generate income or support paid services

• Excellent communication skills, including public speaking and working with diverse stakeholders

• Ability to lead and motivate a team, with a commitment to personal development and performance management

• Familiarity with project management, CRM systems, and monitoring & evaluation

Why join us?
 

At HFTF, we offer a unique, supportive environment where you can make a real difference. By joining our passionate staff team who are dedicated to real change you will :

• Lead a dynamic, passionate team dedicated to tackling the climate and nature crises

• Be part of a charity with a strong mission to influence national and local decision-makers

• Have access to generous benefits, including 30 days of annual leave (plus bank holidays), a pension contribution, and wellbeing support

• Work with a flexible approach, including remote or hybrid options

• Receive a competitive salary with London Weighting where applicable

This is your opportunity to make a meaningful difference, lead our policy and engagement team, and contribute to the continued success of a leading climate charity.

Salary and Benefits

• Salary: £43,235.28 per annum + £3k London Weighting for qualifying areas

• 30 days annual leave + statutory holidays

• Employer Pension Contribution

• Flexible working options, with the ability to work remotely or from our Sheffield office

• Well-being support, Bike to Work Scheme, and Season Ticket Loan Scheme

Location
This role is flexible—either based in our Sheffield office or working remotely anywhere in the UK. Some national travel will be required.

Ready to lead for change?
If you are passionate about driving action on the climate and nature crises and have the leadership skills to take HFTF to the next level, we want to hear from you! Apply now and help us create lasting change in the fight for a better future.

Hope for the Future is an equal opportunity employer. We encourage applicants from all backgrounds and are committed to creating an inclusive environment where everyone can thrive.

Apply now

Ready to take the lead in shaping the future of climate advocacy? If you’re ready to inspire action and help us make a lasting impact, we’d love to hear from you. 

Applications close at 9am on Wednesday 2nd April 2025, click here to apply. 

Online interviews during week commencing 10th April 2025.

Deaf Unity is seeking an Organisational Development Consultant with experience of successfully supporting small charities through growth and change.  

We are planning the transition from a freelance to a PAYE salary structure and require support with: 

• Designing an appropriate staffing structure 

• Benchmarking salaries 

• Business and financial planning 

• HR/employment systems and policies, related training 

• Governance 

The overall aim of this commission is to establish an effective and well-managed staffing structure for the organisation, with strong systems and policies embedded across our teams. Ultimately this will build Deaf Unity’s stability and resilience for the long-term. 

Deaf Unity: mission and purpose 

Deaf Unity is a deaf-led charity (CIO), based in London, that works to empower, nurture and train deaf individuals. Our particular focus is on three main points of transition that are pivotal in enabling deaf people to realise their potential – and to thrive within and contribute fully to society. These transition points are: 

• leaving school to enter further/higher education 

• entering the workforce 

• progressing in the workplace 

We work with our community in London to identify the barriers deaf people face at every stage of this journey, empowering them to make informed choices and to succeed. We partner with stakeholders (universities, employers, voluntary sector partners) to decrease, overcome or eradicate these barriers altogether. 

From our home base in London, we work alongside our community and partners to develop and deliver new initiatives in response to clearly identified needs. We directly engage 300+ deaf people each year: inspiring and supporting school-leavers to take their first steps into higher education; empowering graduates and employees to navigate the world of work with confidence; and connecting deaf people with each other to build community, tackle isolation, mobilise around key issues and break down barriers to learning and employment. Sharing and dissemination of our work (including online to reach the national community) goes on to engage far greater numbers. 

Deaf Unity generates much of its income from providing interpreting and consultancy services and delivering training (British Sign Language and deaf awareness courses).  This activity fully aligns with our charitable mission and generates essential unrestricted funding to support our wider activities. Income in the year ending December 2023 was £115,316, of which over 80% was generated from course delivery and interpreting services. That year we generated a surplus of £11,102. 

Context for the commission 

To date, deaf Unity’s programmes have been delivered entirely by a freelance team: CEO, administrator,  tutors and project managers/coordinators leading on different streams of activity.  We have recently recruited a Training and Operations Manager (freelance) to lead on training and interpreting services. 

Activity continues to grow. Turnover in 2024 was c. £175,000 (final accounts are currently being produced), demand for courses is strong and we have had a successful year of fundraising. 

Our activities engage a broad range of beneficiaries, participants and stakeholders: deaf students and employees; our local deaf community in London; and many different stakeholders – universities, employers and local councils – working with us to remove the barriers that disadvantage deaf people and prevent access to opportunity. We are proud of a track record of impactful interventions that have made a real difference in the prospects of deaf learners, jobseekers and employees. 

This said, we have not reaped the full benefits of the partnerships and experience that have contributed to this success. A wholly freelance workforce means skills, knowledge, relationships and learning are regularly lost. We now wish to bring a core team into a salaried, PAYE structure to assure greater stability and continuity. We wish to invest in our people and demonstrate good employability practices, as champions of Deaf parity in the workplace. Specialist support is needed to ensure a good process, an affordable structure, and that appropriate systems, policies and structures are in place to support future work.

In late 2023, the Board of Trustees agreed a forward plan, setting out the charity’s objectives and the activities we plan to deliver over the next 3-5 years. Our work is guided by 5 high-level, strategic objectives. We aim that by 2028:

1. Deaf Unity will have created in partnership with London schools a high-quality, effective careers advice pack/toolkit which can be accessed digitally by schools across the UK to inspire and support deaf learners on their FE/HE/vocational journey.

2. Deaf Unity will be providing a comprehensive package of support around employability, that is recognised and in use by 5 leading nationwide employers and by the National Union of Students (NUS). 

3.  We will be hosting in London a highly respected, impactful annual event for deaf people in work that is reaching 100 deaf people each year, directly or indirectly 

4. Deaf Unity will be able to evidence that the CIO is making a substantial positive difference in the lives of learners, students and employees - through quantitative and qualitative feedback including testimonials and case studies 

5. Our organisation will be stable, financially secure and resilient, supported by strong governance and management systems and effective partnership networks

This commission directly supports objective 5. 

In parallel with this: 

1. Deaf Unity will work with an Evaluation specialist to develop a practical, effective evaluation framework and plan enabling us to capture and analyse our impact across the full range of our activities. This will enable us to improve the design and delivery of our services and activities, on an ongoing basis and to better evidence the charity’s impact and the difference we are making in people’s lives. 

2. Staff and Trustees will undertake training to address identified skills and knowledge gaps (a modest budget is allocated for this) 

This programme of development activity is kindly funded by Trust for London. 

In the course of the year Deaf Unity will also be working with a corporate partner offering pro-bono support to redevelop the website and advise on online course delivery. 

Overview of role 

The consultant will be required to lead and support Deaf Unity’s CEO and Board through a systematic approach to agreeing, implementing and embedding the new structure. We currently envisage that this will include: 

• A review of the functions, skills and competencies required to deliver Deaf Unity’s forward plan 

• Producing a proposed, costed staff structure, with salaries, rates of pay and conditions that are benchmarked against the sector and meet good practice e.g. in terms of Living Wage parity 

• Business planning to include producing a revised budget for 2025 (currently indicative only) and an indicative budget for 2026, based on current levels of activity/growth, to ensure that the new structure is affordable. (An in-depth business development process is planned for a later stage, separate from this commission) 

• A review of governance and existing policies

• Support with the transition process e.g. ensuring that the moving of any freelance staff to salaried contracts is compliant with the law and with good employment practice

• Development of a training plan (spanning the Board, staff and freelance team) to address identified skills gaps 

We will however welcome alternative proposals for how this work might most effectively be structured.

Schedule 

We aim to start work in mid April 2025, completing by end October 2025 (7 months). The consultant will be required to work flexibly throughout this period and this will be negotiated with you on appointment, bearing in mind your other commitments. 

Time commitment: estimated 15-20 days over a 7-month period 

Fees: Fixed fee is £8,250 inclusive of VAT and expenses 

Specification 

The consultant will - 

• Inform and guide the transition to this new staffing model and way of working, to ensure the resulting structures are effective, affordable and compliant with statutory requirements and with best practice 

• Provide hands-on practical support where necessary e.g. benchmarking salaries, drafting job descriptions, reviewing and updating budgets, reviewing policies 

• Be aware of and alert to Deaf Unity’s ongoing, parallel streams of activity (e.g. evaluation work, development of website) and strive to maximise synergies and added value linked to these 

• Have due regard throughout the process to Deaf Unity’s charitable objects, so as to ensure that all progress is made with these and the good of our beneficiaries in mind 

Person specification 

Essential 

• Evidenced skills and experience in supporting projects of this nature for third sector organisations that have limited capacity and resources 

• Comprehensive and up-to-date knowledge of employment/HR law and practice 

• An understanding of the operating context of a charity such as ours, that is reliant on mixed income streams including fees, public grants and charitable grants. 

• Experience of business planning for the voluntary sector 

• Exceptional communication and strong facilitation skills, coupled with sensitivity and a commitment to confidentiality 

Desirable 

• Some knowledge of British Sign Language 

• Familiarity with the XERO accounting system 

• Commitment to values of social justice and equity 

• Experience of working with the deaf community 

It is anticipated that you will work remotely: Deaf Unity currently does not use a main office. 

How to Apply 

To apply for this role, please submit an application of no more than 1000 words detailing your relevant experience and qualifications; two or more examples of past, comparable roles you have successfully completed and your interest in the project.  Please provide details of two referees.

Please submit this by 5pm on 7 April 2025.  Please use “Organisational Development” as your title.

This will be a Freelance contract. You will be responsible for paying your own Tax and NI contributions.

Interviews will be held online in the week commencing 14th or 21st April 2025 

Deaf Unity celebrates diversity and opportunity. We strive to ensure the deaf Community and its members have access to the same opportunities as those in wider society and the same chances to contribute their talent and skills to the workforce. We will guarantee an interview for all deaf applicants to this role who meet the essential criteria.