Communication coordinator jobs in City of london, england
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Programme & Events Coordinator
Reports to: Associate Director of Business & Operations
Salary: £28,000 - £31,500 (dependant on experience)
Location: Primarily home-based with hybrid working – however, must be willing and able to travel, representing the charities as and when required. Attending meetings and events nationally and internationally.
The Role
Arrhythmia Alliance and its two sister charities (AF Association and STARS – Syncope Trust) is one of the world's leading heart rhythm charities, delivering internationally recognised educational programmes, medical conferences, awareness campaigns patient educational events, awareness programmes and exhibiting at congresses to promote and deliver our work.
Working alongside and reporting to the HRC Manager, you will coordinate the planning and delivery of healthcare professional conferences, patient education events, our programmes, awareness campaigns and digital programmes across the UK and internationally.
You will provide day-to-day project coordination and administrative support to ensure programmes and events are delivered efficiently and to a high standard.
Event & Programme Coordination
- Coordinate the planning and delivery of conferences, meetings, webinars, exhibitions and events.
- Support the HRC Manager with the day-to-day coordination of multiple projects and event timelines.
· Coordinate venue bookings, accommodation, travel, catering, audio-visual requirements, faculty invites, registration and event logistics.
· Maintain project plans, action trackers and planning documentation.
· Prepare delegate materials, speaker information and event resources.
· Liaise with internal teams to ensure all event requirements are completed within agreed timescales.
· Monitor deadlines and escalate any risks or issues to the HRC Manager.
· Coordinate exhibitor and sponsor logistics, ensuring all requirements are delivered.
· Coordinate event registration, working with the Communications team to launch registration and manage delegate bookings, reporting registration progress to the HRC Manager.
· Coordinate the collection of faculty presentations and supporting materials prior to events.
· Coordinate event compliance requirements, including CPD accreditation; MedTech compliance; country specific accreditation; promotional approvals, and other regulatory requirements, ensuring all deadlines and standards are met.
· Excellent attention to detail with the ability to manage multiple deadlines while maintaining accuracy.
Coordination & Communication
- Act as a day-to-day coordination contact for faculty, venues, suppliers and delegates, referring decisions and complex queries to the HRC Manager as appropriate.
- Coordinate communications between internal departments, suppliers and external contacts.
- Arrange planning meetings, circulate agendas and record actions where required.
- Ensure information is shared accurately and promptly with everyone involved in each project.
Event Delivery
- Support the on-site delivery of conferences, meetings programmes and events.
- Coordinate registration, delegate enquiries and faculty requirements.
- Assist with the smooth running of live, hybrid and virtual events.
- Resolve routine operational issues during events, escalating where necessary.
- Coordinate post-event evaluations, feedback collection and reporting to support continuous improvement.
· Work closely with the Communications team to support the timely promotion of events and ensure all promotional materials comply with Organisational and regulatory requirements.
Essential Experience
· 3–5 years' experience delivering conferences or large-scale events
· Experience managing multiple projects
· Excellent project planning and organisational skills
· Outstanding communication and stakeholder management
· Advanced Microsoft Office skills
· Experience supporting event marketing
· Full UK driving licence and access to a reliable vehicle
· Current valid passport
· Willingness to travel throughout the UK and internationally
· Experience coordinating delegate registration and event management systems
· Experience coordinating exhibitor and/or sponsor requirements for conferences or events
· Experience of working in a non-profit/charity
Working Pattern
This is a full-time position with the working week consisting of Monday to Thursday 9.00am–5.30pm with 1 hour lunch break, and Friday 9.00am-5.00pm with
30-minute lunch break.
Due to the nature of the role, flexibility is essential. The successful candidate will be expected to work occasionally outside normal office hours to support conferences, meetings, educational programmes and charity events. This will include occasional early mornings, evenings, weekends, overnight stays and international travel. Flexibility is a key requirement of this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.
The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.
What we can offer you:
You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.
Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.
Employee benefits:
- 5% employer’s pension contribution
- Cycle to work scheme
- Employee shopping benefits scheme
- Employee assistance programme (EAP)
- Employee recognition and reward programme
- Ongoing training and development opportunities
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
With more than 700 members, Homeless Link works to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.
Our Consultancy team works with organisations across the homelessness, housing, health and wider social and public sectors to improve services, strengthen organisational effectiveness and ultimately achieve better outcomes for people experiencing homelessness. The Consultancy Coordinator, will play a central role in supporting the successful delivery of our consultancy projects. Working closely with Consultancy Managers, Associates and clients, you will provide high-quality administrative and coordination support across a diverse portfolio of projects, helping to ensure they are delivered efficiently, professionally and to a high standard.
This is an exciting opportunity to join a growing Consultancy team and develop your skills in project coordination, stakeholder engagement and consultancy operations, while contributing to Homeless Link’s mission to end homelessness. We are looking for an organised and proactive individual with excellent administrative, communication and coordination skills. The successful candidate will have strong attention to detail, excellent IT skills and the ability to work both independently and collaboratively as part of a busy team. Experience of project administration, stakeholder engagement or working within a consultancy, charity or membership environment would be advantageous. An understanding of the homelessness sector is welcome but not essential. For full details of the role and how to apply follow the redirect ot recruiter link to our website.
We are actively working to increase diversity within our organisation and would particularly welcome applications from people with lived experience of homelessness, from Black, Asian and minority ethnic backgrounds, and/or people with disabilities. We believe diverse perspectives strengthen our work and help us better serve the communities we support.
To develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless.
The client requests no contact from agencies or media sales.
About the role:
No one should leave hospital with nowhere safe to go.
As Homeless Pathway Coordinator, you’ll be a consistent and trusted presence for patients experiencing homelessness, helping them navigate what can feel like an overwhelming mix of health, housing and support systems. You’ll spend time with patients on wards and in A&E, listening to what matters to them, understanding the barriers they face and making sure their voice remains at the heart of every decision.
Day to day, you’ll manage a caseload, complete assessments, develop clear discharge and support plans and make referrals to housing, healthcare, social care, mental health and substance use services. You’ll follow up actions, keep plans moving and advocate firmly when someone is at risk of being discharged without the right accommodation or support in place.
You’ll work closely with the Homeless Pathway Lead, hospital teams, Newham Council and SHP’s wider Health Team, bringing professionals together and helping everyone stay focused on the person behind the case. You’ll also build links with community services, identify gaps in existing pathways and share learning that helps the hospital respond more effectively to people experiencing homelessness.
This is a role where strong relationships can change the course of someone’s recovery. You’ll join an experienced and supportive team, with opportunities to deepen your knowledge of inclusion health, homelessness and psychologically informed practice through training, reflective practice and shared learning.
About you:
- You have experience supporting people experiencing homelessness, multiple disadvantage or significant barriers to accessing services.
- You know how to build trust with people who may feel let down by services, keeping their voice and choices at the centre of your work.
- You can manage a caseload, assess what support is needed and turn complex situations into clear, practical next steps.
- You’re a confident communicator and advocate who can bring health, housing and support services together around an individual.
- You work calmly and compassionately, understand safeguarding and risk, and are keen to keep developing your knowledge through training and reflective practice.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 2nd August at midnight
Interview date: Tuesday 11th August at SHP Head Office in Kings Cross
Please note there will be a second stage interview for suitable candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Goal-Focused Befriending Coordinator
Organisation: Age UK Westminster
Location: Beethoven Centre, Third Avenue, London W10 4JL, with community and home visits across the City of Westminster
Hours: 21 hours per week (3 days, flexible)
Contract: Permanent
Salary: £27,500 FTE per annum (pro rata)
Benefits: 7% contributory pension, basic health plan and Blue Light Discount Card
About the Role
Age UK Westminster is looking for a compassionate, organised and motivated Goal-Focused Befriending Coordinator to lead our structured befriending service for older residents experiencing loneliness, social isolation and reduced wellbeing.
This is an exciting opportunity to make a meaningful difference by supporting older people to identify personal goals, build confidence, strengthen social connections and improve their overall wellbeing. Using a strengths-based and person-centred approach, you will work alongside residents, volunteers and partner organisations to help people achieve greater independence and community engagement.
The role is based across our office, residents' homes and community settings throughout Westminster and combines direct client support, volunteer coordination, partnership working, safeguarding and service development.
What You'll Be Doing
As the Goal-Focused Befriending Coordinator, you will:
- Manage a caseload of older residents receiving structured, goal-focused befriending support.
- Complete assessments, support plans, reviews and outcome-focused interventions.
- Deliver support through home visits, telephone contact, guided conversations and community-based activities.
- Empower residents to identify goals, overcome barriers and build confidence and independence.
- Support approximately 100 residents each year to reduce loneliness and improve wellbeing.
- Develop and coordinate a monthly Befriending Café to encourage peer support, social connection and community participation.
- Build strong partnerships with Westminster City Council, health services, voluntary organisations and community groups.
- Develop referral pathways that enable residents to access wider support services.
- Recruit, match, support and supervise befriending volunteers.
- Provide volunteers with guidance, regular supervision and ongoing support.
- Maintain accurate case records and monitor outcomes using recognised wellbeing measures, including:
- Warwick-Edinburgh Mental Wellbeing Scale (WEMWBS)
- Life Satisfaction Measures
- Loneliness Scales
- Monitor project outcomes, contribute to funding reports and support continuous service improvement.
- Respond appropriately to safeguarding concerns and promote safe working practices at all times.
- Contribute to maintaining high-quality standards in line with Befriending Quality Mark principles.
About the People You'll Support
Many of the residents accessing our service:
- Experience loneliness and social isolation.
- Live with long-term health conditions or reduced mobility.
- May have memory difficulties or cognitive decline.
- Have experienced bereavement or significant life changes.
- Live with long-term mental health challenges.
- May face poverty, housing issues or limited support networks.
- Can present with complex emotional or safeguarding concerns.
You will provide compassionate, professional and empowering support while helping individuals achieve sustainable improvements in wellbeing and independence.
About You
We're looking for someone who has:
- Experience supporting older people, vulnerable adults or individuals with complex needs.
- Experience delivering wellbeing, community or outcome-focused support services.
- Excellent communication, listening and relationship-building skills.
- Experience using strengths-based, person-centred or motivational approaches.
- Knowledge of safeguarding adults and risk management.
- Experience working in partnership with statutory and voluntary organisations.
- Experience coordinating or supporting volunteers (desirable).
- Good organisational skills with the ability to manage a varied caseload.
- Strong IT, record-keeping and reporting skills.
- A commitment to equality, diversity and inclusion.
- An understanding of community resources that promote independence and social connectedness.
Knowledge of Befriending Quality Mark standards or similar quality frameworks would be an advantage but is not essential.
What We Offer
At Age UK Westminster you'll receive:
- Comprehensive induction and ongoing training.
- Safeguarding and wellbeing training.
- Training in goal-focused and strengths-based practice.
- Regular supervision and management support.
- Opportunities for professional development and partnership networking.
- 7% contributory pension.
- Basic health plan.
- Blue Light Discount Card.
Why Join Us?
This is an opportunity to help transform the lives of older people in Westminster by reducing loneliness, improving wellbeing and supporting people to build lasting social connections and greater independence.
If you're passionate about person-centred support and want to be part of a friendly and dedicated team, we'd love to hear from you.
If you would like to apply for this vacancy, please email your CV with a supporting letter (showing how you meet the personal specification).
Closing date: 31st July 2026 at noon. Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We reserve the right to close the vacancy early should a suitable candidate be appointed.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RESPONSIBILITIES:
Fundraising Delivery
· Deliver challenge and community fundraising campaigns and events that achieve agreed income and participation targets.
· Support the Community & Challenge Events Manager with the delivery and stewardship of Back Up's London Marathon programme, taking ownership of agreed areas of delivery.
· Support delivery of The Push, No Limits Ride, Do the Loop and other Back Up Challenge Events.
· Deliver accessible, inclusive Community fundraising opportunities.
· Coordinate suppliers, volunteers and event logistics.
· Maintain accurate CRM and financial records.
Supporter Experience & Stewardship
· Build long-term supporter relationships that maximise fundraising, retention and lifetime value.
· Coach and motivate supporters to exceed fundraising targets.
· Deliver timely stewardship, thanking and impact reporting.
· Identify opportunities to improve supporter experience, fundraising performance and operational efficiency, making recommendations to the Community & Challenge Events Manager.
Planning, Performance & Insight
· Monitor recruitment, participation, fundraising and stewardship KPIs across the community and challenge fundraising portfolio.
· Maintain accurate supporter records, event information and financial data within the CRM and fundraising platforms.
· Produce performance reports and updates for the Community & Challenge Events Manager.
· Gather and share supporter feedback and learning to help evaluate and continually improve fundraising activities.
· Support the effective administration and evaluation of fundraising activities, ensuring accurate reporting and compliance with fundraising policies and procedures.
Collaboration
· Work with Communications & Marketing on recruitment and stewardship.
· Work with Services to engage participants and volunteers.
· Support Corporate Partnerships.
· Champion fundraising across the organisation.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
· Experience delivering community or challenge fundraising.
· Excellent supporter stewardship skills.
· Experience achieving income targets and KPIs.
· Strong project management and organisational skills.
· Experience with CRM systems and online fundraising platforms
· Ability to use data and insight.
· Creative, proactive and collaborative.
· Commitment to inclusive and accessible fundraising.
· Willingness to work occasional evenings and weekends.
Desirable:
· Experience delivering London Marathon or other mass participation events.
· Experience working with volunteers.
· Experience working with people with lived experience of disability/health conditions
· Knowledge of fundraising regulation.
· Experience with Salesforce, Fundraise Up, Raisley and Enthuse platforms
· Understanding of spinal cord injury or disability sector.
Please apply by emailing recruitment at backuptrust
• A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)
• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.
• A completed equal opportunities form. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
About us
Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
Reporting to the Head of External Relations and working closely with the Programmes and Fundraising teams, the Communications Coordinator will be responsible for enhancing the external profile of the organisation, communicating to, and broadening our impact with, a wide range of audiences, from multilateral institutions and the global media to our supporters and peers. With a strong grasp of strategic communications, excellent content creation skills and a keen eye for detail, you will have the ability to produce timely and engaging communications outputs both independently and in close coordination with other teams and our local partners.
Based in London with hybrid working options, we offer flexibility, a supportive culture, and the chance to make a lasting difference.
About you
You are an organised, self-starting and experienced communications professional with a proven track record of working in fast-paced, internationally focused environments.
We are looking for someone with a strong track record in developing and promoting engaging content that helps drive change on hard-to-win issues and elevates the voices of marginalised groups. The candidate should also have practical knowledge of online communications tools, including Mailchimp or similar email platforms, website content management systems and social media management platforms. While not an essential requirement, working knowledge of French and/or Spanish is highly desirable.
You are confident engaging with a diverse range of stakeholders from policy makers to journalists to individual supporters and are motivated to build long-term relationships with these groups. You have excellent communication skills, can juggle multiple tasks, thrive in a collaborative environment, and bring resilience and cultural sensitivity to everything you do.
We are looking for someone with an interest in developing their skills as we take on new challenges in delivering our new vision and strategic plan. The role represents an exciting opportunity for candidates with the necessary aptitude, flexibility and ambition, as well as a strong commitment to our mission.
Above all, if you are passionate about social and environmental justice and ready to help shape RFUK’s future, we would love to hear from you.
Job description and benefits
Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.
Location
This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office for 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.
Application Process
To submit your application, kindly complete the online application form by 9AM, Friday 7 August. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion.
Interviews with shortlisted candidates will be held in-person on Wednesday 2 September. Please let us know in your application if you are available to attend an interview.
Equal Opportunities
We are committed to promoting diversity and inclusion within RFUK. As part of our recruitment process, you may voluntarily complete our Equal Opportunities Monitoring Form. This form is used solely for monitoring purposes and helps us ensure fairness and equal opportunity throughout our recruitment process. Your responses are confidential and will not affect your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
INTRODUCTION TO THE ROLE
iniva is seeking an experienced, thoughtful and collaborative Website & Communications Manager to join our team at a pivotal moment for the organisation. The role sits at the heart of Living Legacies: Collaboration, Community and Radicality, a four-year National Lottery Heritage Fund project that activates iniva’s archive and connects it with communities through exhibitions, events, podcasts, oral histories and digital resources. Working at iniva is dynamic, creative and purpose driven. As a small organisation, we value people who can work confidently on their own initiative while collaborating closely with colleagues, freelancers and partners. This part-time role (3 days per week) is offered as a fixed-term contract over four years, with responsibilities evolving across the project lifecycle — from strategy and planning in the early stages to website redevelopment, major public programmes and legacy outputs in later phases. The Website & Communications Manager will work closely with the Project Manager and wider team to support clear communication, shared understanding and joined-up audience engagement. The role plays a key part in shaping how audiences encounter Living Legacies and iniva more broadly, ensuring communications are inclusive, accessible and grounded in the organisation’s values. We’re looking for someone who cares about creating more equitable cultural spaces and enjoys sharing stories that connect artists, archives, and communities.
IDEAL CANDIDATE
This role would suit a practical and organised communications professional with strong writing and digital skills. You will be a confident and clear communicator, able to produce engaging, accessible content for a range of audiences across web, email and social media. You will have experience working with websites, including contributing to or supporting a WordPress (or similar CMS) website redevelopment, and be comfortable collaborating with website developers to deliver user-friendly, accessible digital experiences. You will bring the ability to plan and coordinate work across multiple projects, managing timelines, contributors and priorities effectively. Experience supporting or overseeing freelancers such as PR consultants, graphic designers, photographers, videographers etc or external partners is helpful, alongside a collaborative approach and good organisational skills. We are particularly interested in candidates who bring transferable skills from other sectors, along with curiosity, initiative and a willingness to learn. You should be motivated by working in a small, purpose-driven team and be committed to inclusive, accessible communication. This role supports a multi-year heritage project focused on the histories and practices of Black and Global Majority artists. We particularly welcome applicants with lived experience and/or a strong interest in these areas, and a commitment to inclusive, anti-racist and accessible communication practices. We know that no one will meet every requirement. If you meet most of the criteria and feel excited by the role, we encourage you to apply
Role Purpose
The Website & Communications Manager will lead iniva’s communications for a four-year fixed-term
project (3 days per week), with responsibilities evolving across the project — from setting up systems
and plans in Year 1 to delivering public activity, website redevelopment and legacy outputs in later
phases.
Focusing on Living Legacies, the postholder will lead communications activity to grow and diversify
audiences while maintaining strong engagement with existing audiences. They will manage a small
communications team, including the Communications Coordinator, and coordinate different
freelancers over the life of the project, such as a PR Consultant, Website Developer and Podcast
Producer to deliver clear, consistent and values-led communication across the organisation.
Working closely with a freelance Website Developer and internal teams, the postholder will oversee
the redevelopment of iniva’s website, ensuring it is accessible, user-friendly and supports the
project’s digital content and long-term needs. They will also work collaboratively with the Senior
Fundraising Manager, Project Manager and Project Curator to ensure joined-up, timely storytelling that
reflects the aims of the project and supports audience engagement.
Project Specific Duties
The duties below reflect the role across its four-year term. Activity in Years 1–2 will focus on
communications planning, audience development, team coordination and early digital work. Website
redevelopment (Years 2–3) and press activity for exhibitions (Years 3–4) will increase in later phases.
Not all responsibilities will be active at the same time.
Communications Strategy, Planning and Audience Development
- To review, refine and deliver the Living Legacies Communications Plan in collaboration with the wider project team, ensuring alignment with audience development goals, legacy planning and funder expectations.
- To lead audience development activity for Living Legacies, balancing growth and diversification with the retention of iniva’s existing audiences.
- To ensure consistent application of iniva and Living Legacies brand, tone of voice and values across all communications outputs.
- To establish and maintain communications systems, workflows and standards to support effective delivery across the team and with external contributors.
- To manage marketing, communications and documentation budgets ensuring activity is delivered within agreed resources for the organisation.
Website Redevelopment & Digital Experience
- To provide oversight of the redevelopment of iniva’s website (2027-2028), working closely with the Website Developer and internal stakeholders to ensure the site meets accessibility standards, audience engagement objectives and digital preservation needs.
- To manage the Website Developer and relevant budget lines to deliver a user-friendly, accessible website that supports archival access, digital outputs and the wider public programme.
- To ensure the website reflects the interpretive aims of Living Legacies and supports long-term access to project outputs, including oral histories, exhibitions and archival content.
- To gather and commission content from project partners and programme leads to ensure inclusive, participant-led storytelling is reflected across digital platforms.
Content, Campaigns & Creative Management
- To oversee the creation, scheduling and publication of engaging digital content for Living Legacies, working with the Communications Coordinator across social media, email newsletters and website updates to raise awareness of the project, grow and engage existing and new audiences, and share stories, opportunities and project milestones.
- To commission and manage promotional materials, including digital and print assets, working with graphic designers, photographers, videographers and other freelance creatives to create compelling content that reflects the project's values and reaches diverse audiences.
- To provide clear briefs, quality control and sign-off for commissioned content, ensuring outputs are on brand, accessible, high quality and delivered on schedule, and support meaningful engagement with participants, partners and audiences.
- To coordinate the promotion of project events and exhibitions, including digital and print listings, invitations, ticketing and on-site communications logistics, helping to maximise attendance, participation and the visibility of Living Legacies across communities and partner networks.
Monitoring, Evaluation & Reporting
- To oversee monitoring and evaluation of communications activity for Living Legacies, drawing on digital engagement data across web, email and social media platforms to understand audience reach, engagement and impact.
- To lead on communications-related reporting for senior management, the Board and funders, working with the Communications Coordinator to collate insights, data and evidence that demonstrate impact, learning and audience development.
- To use evaluation findings to inform ongoing communications strategy, audience development activity and project learning.
Collaboration & Internal Coordination
- To work collaboratively with the Project Manager, Project Curator, Senior Fundraising Manager and wider iniva team to ensure consistent messaging, joined-up communications and coordinated project delivery across all strands.
- To support shared understanding of communications priorities across exhibitions, podcasts, oral histories and community engagement activity, ensuring coherence of messaging and audience experience.
- To contribute to a culture of knowledge sharing, collective responsibility and values-led working across the organisation.
Press & Public Relations
- To provide oversight and be the main point of contact for press and media activity for LivingLegacies, setting priorities, approving messaging and coordinating delivery with the Freelance PR Consultant, annually for three major project exhibitions and public programme (2027-2030).
- Liaise with external PR consultants to support programme promotion, ensuring assets and information are shared accurately and on time.
- To support the development and approval of press materials, including press releases and image assets, ensuring clarity, consistency and alignment with project messaging and organisational values.
- To oversee media listings, press scheduling and coverage tracking, using insights to inform future communications planning in consultation with the PR Consultant.
- To ensure compliance with funder branding and visibility requirements, including National Lottery Heritage Fund acknowledgement guidelines.
General Duties (In common with all iniva staff)
- To support the philosophy, aims and objectives of iniva and to champion its work.
- To promote and support equality, diversity and inclusion for all staff, contractors, volunteers and stakeholders.
- To uphold collective responsibility, knowledge sharing and team working across the organisation.
- To contribute to, and follow iniva’s organisational policies and procedures, particularly policies relevant to your defined responsibilities and area of work.
- To ensure proper record keeping, filing and archiving of all communications and documentation related to your area of work.
- To engage in continuing professional development, seeking to stay up to date with developments and best practice in your area of work.
Note: This is a description of the job as it is at present constituted. It is iniva’s practice to examine job
descriptions regularly and to update them to ensure that they accurately reflect the job required to be
performed, or to incorporate proposed changes.
PERSON SPECIFICATION
The postholder for this role should demonstrate the following qualifications, experience, skills and
knowledge:
Essential
- Proven experience developing and delivering a communications strategy, ideally for cultural or heritage projects.
- Experience in website development or managing website redevelopment projects, including working with web developers on design, UX, accessibility and audience engagement.
- Strong copywriting and editorial skills, with the ability to produce clear, engaging and accessible content across platforms.
- Experience creating and scheduling content for digital channels, including social media, email newsletters and websites.
- Understanding of accessibility standards for digital content (e.g. WCAG 2.2) and inclusive communication practices.
- Experience in line management of staff and commissioning or supervising freelance creatives — including PR professionals, website developers, graphic designers, videographers, photographers and content producers — to deliver high-quality, on-brand and accessible content.
- Experience coordinating press and media engagement, including drafting press releases and managing listings.
- Ability to collect and interpret digital engagement data (e.g. social media insights, email performance, web analytics) for evaluation and reporting.
- Strong organisational and time-management skills, with the ability to manage multiple deadlines and priorities.
- Collaborative approach and experience working across teams to ensure consistent, values-led messaging.
Applicants do not need agency-level PR experience; experience of coordinating or overseeing
press activity within a wider communications role is sufficient. We are not expecting candidates
to demonstrate equal depth across all areas; instead, we are looking for a strong overall match
against the Essential criteria.
Desirable
- Familiarity with iniva’s mission, and an understanding of visual arts, archives or Black and
- diaspora cultural heritage in the UK. Experience promoting exhibitions, podcasts, or public programmes within an arts or heritage
- context.
- Knowledge of web content management systems (e.g. WordPress), email marketing tools
- (e.g. Mailchimp) and marketing management tools (e.g. SocialBee and Hootsuite).
- Experience producing or editing visual content using graphic design tools (e.g. Adobe Creative
- Suite, Canva and Figma), with an eye for layout, accessibility and brand consistency.
- Experience developing or applying audience development strategies.
- Understanding of digital preservation principles for online content.
- Experience creating inclusive, participant-led storytelling in partnership with community
- groups.
- Confidence in briefing designers and overseeing the production of promotional materials
- across print and digital.
- Awareness of brand compliance and funder visibility guidelines (e.g. The National Lottery Heritage Fund).
Note: Applicants cannot be expected to be equally strong on all the above criteria, but to provide
evidence across the range, in varying strengths and combinations. iniva are committed to supporting
staff in training and support to achieve the standards required to undertake the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an organised, confident communicator who enjoys bringing people together to make things happen? Youth United Foundation is looking for a Project Coordinator to support our work with our national network of uniformed youth organisations and partner organisations.
You’ll play a key role in coordinating projects, forums and partner relationships that help more young people access the life-changing opportunities offered by uniformed youth groups. Working closely with our Director, network members and partner organisations, you’ll keep activity on track, support stakeholder engagement, gather insight, and help shape clear reporting and future plans.
This is a varied and rewarding role for someone who is highly organised, proactive and comfortable working with people at all levels — from operational leads to senior stakeholders. You may be coordinating national network forums one day, supporting research and interviews the next, or helping bring uniformed youth organisations together for Remembrance Sunday activity at the Cenotaph.
We’re a small, friendly and flexible team with a big mission: to improve outcomes for young people, regardless of background, by expanding access to uniformed youth groups. If you are collaborative, detail-focused and motivated by partnership working, we’d love to hear from you.
Hours: 22.5 hours per week, home based with regular travel to London and occasional UK travel.
Ideal for someone with: project coordination experience, excellent communication skills, strong attention to detail, and an interest in youth, charity or membership-network work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Training Coordinator
Location: Cathedral House, Westminster Bridge Rd, London, SE1 7HY
Reports to: Director of Youth
Hours: Full-time
Salary: £32,000
The Youth Ministry Training Coordinator is responsible for the development and delivery of a youth ministry training programme across the Archdiocese.
This includes coordinating a structured formation course (in partnership with external providers), mentoring participants, and supporting parishes and deaneries in building local youth and young
adult groups.
The role also includes supporting the formation of the Archdiocesan Mission Team and key events.
Success in this role will be measured by the development of our training and a growing network of confident parish-based youth leaders.
1. Course Delivery
· Develop our Archdiocesan youth leadership training programme, working with external providers and delivering bespoke material.
· Plan and deliver regular training (bespoke and with external providers), including in-person days and remote input as appropriate.
· Maintain an annual training calendar and ensure course content aligns with Archdiocesan strategy, safeguarding requirements, and parish needs. Assist in the development of practical youth ministry training resources for clergy.
2. Mentoring and Formation
· Mentor and accompany participants through the external training course, offering personal and spiritual support.
· Ensure learning is embedded in the parish or deanery setting so that
· parishes are able to set up and enhance local level groups.
· Track participant progress and provide regular feedback and evaluation reports.
3. Local Youth Leader Development
· Support and enable the recruitment and training of local volunteers, in collaboration with clergy and lay leaders.
· Support the identification and development of deanery-based youth contacts from existing and developing networks to promote the work of the Youth Service in parishes and cascade key information.
· Advise and provide step-by-step support to parish priests and volunteers seeking to develop youth ministry locally.
Key Responsibilities
Facilitate collaboration and networking between parishes and deaneries to share best practices.
Develop existing toolkit/guidance for youth leaders to support them in their ministry.
Additional Responsibilities
4. Mission Team
· Develop pathways and training for Mission Team alumni to continue
· serving in their local parishes or deaneries as youth leaders.
· Assist the Mission Team Programme Lead in delivering the Mission
· Team’s annual training programme where required.
5.Event Support
· Support the Director of Youth and the Event Coordinator at key events.
· Represent the training programme at relevant meetings or gatherings.
6.Monitoring & Evaluation
· Collect and assess feedback from training sessions and participants.
· Produce concise quarterly reports summarising training outcomes, parish engagement, and areas for development.
Essential
· A practising Catholic who is committed to the mission and teachings of the Catholic Church, and passionate about youth ministry.
· Experience of working in Catholic youth ministry at parish, diocesan, or school level.
· Experience delivering training or formation programmes, ideally to young people and/or adult volunteers.
· Experience in mentoring or accompanying individuals in a faith context.
· Ability to engage effectively with clergy, volunteers, and young people across diverse settings.
· Excellent communication, planning, and time management skills.
· Confident in delivering content both in person and online.
· Right to work in the UK and willingness to undergo a DBS check.
· Proven ability to work independently and manage multiple relationships simultaneously.
· Commitment to safeguarding and maintaining appropriate professional boundaries in line with Archdiocesan safeguarding policies.
Desirable
· A degree or equivalent qualification in Theology, Catechesis, Education, Youth Ministry, or a related field.
· Familiarity with the structures and pastoral life of Catholic parishes and deaneries.
· Understanding of safeguarding policies and best practice in a Church context.
· Experience supporting volunteers and clergy to launch or sustain parish based initiatives.
Application Information
To apply for the role, please use the button at the top of the page to send us your CV and cover letter.
Location: On-site at our South London Centre
Interviews: 11/08 - face-to-face in our South London Centre
For more information, or to apply, please click 'apply now' to be directed to our careers site.
The King's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.
We are looking for a Centre Coordinator to join our team in our South London Centre on a 12-month fixed-term basis. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.
You will indirectly support young people by ensuring that our Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.
To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Centre, this is why planning and organisation skills are a must.
If you are up for a challenge and enjoy working in a team, we would love to hear from you!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Centre Coordinators?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Coordinators!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 4095
The client requests no contact from agencies or media sales.
Help build meaningful relationships with communities most impacted by the criminal legal system and ensure their voices inform research, policy and advocacy.
We're looking for a Community Engagement Coordinator to join UNJUST and support the development and delivery of community engagement activities that amplify lived experience, build trust, raise awareness and contribute to our research, policy and advocacy aims.
Working closely with colleagues across the organisation, you'll build and maintain relationships with community groups, grassroots organisations and individuals with lived experience of the criminal justice system. You'll design and deliver engagement events, facilitate workshops and listening sessions, promote opportunities for community members to get involved in UNJUST's work and help develop creative, ethical ways of gathering and sharing lived experience stories.
The role also includes co-creating programmes and materials with communities, supporting content creation for social media, recruiting interns and volunteers from impacted communities, and representing UNJUST in relevant forums, networks and coalitions.
We're looking for someone with experience in community engagement, organising or outreach, strong relationship-building and communication skills, and an understanding of racial justice and the UK criminal justice system. You'll be committed to UNJUST's mission, values and anti-racist working practices, and be comfortable working independently as well as collaboratively.
UNJUST is committed to tackling systemic racism and discriminatory processes, policy and practices within the criminal legal system. We work at the intersection of lived experience, research, law, advocacy and community power to expose the root causes of injustice, reimagine equitable systems and bring about transformative outcomes. Our work centres the voices of those most impacted and is guided by our values of realism, empathy, visionary thinking, activism, collaboration and trust.
Challenging discrimination within the Policing and the Criminal Legal System
The client requests no contact from agencies or media sales.
Permanent, full-time (37.5 hours per week)
Based at our London Bridge Office
What the job involves
We have a great opportunity to join our vibrant charity as part of our Workplace (Facilities) team.
As a key ‘go to’ member of the team, you’ll play an important role in the smooth running of our London Bridge office, helping to keep everything safe, compliant and running efficiently day to day. This is an office-based role, reflecting the hands-on nature of the work.
This is a varied and busy role, covering a mix of facilities coordination and health and safety support. You’ll assist with completing checks, maintaining accurate records, and ensuring our systems and processes run smoothly. You’ll also work closely with contractors, manage the ordering of supplies, arrange work-from-home equipment, and raise purchase orders. With support from the Workplace Health and Safety Manager, you’ll help manage the office security system.
There will also be opportunities to get involved in wider projects, including supporting the People Experience team with new starter inductions and working with the Communications team on office events.
Alongside this, you’ll use your strong organisational and administrative skills to support record keeping, reporting, insight gathering and logistical planning. Everything you do will contribute to making us a great place to work – wherever our people are based.
What we want from you
We’re looking for a proactive and organised individual who enjoys problem solving and takes pride in keeping things running smoothly. You’ll be comfortable managing a varied workload, prioritising effectively and using your initiative to find practical solutions day to day.
Strong communication skills are essential, as you’ll be working with a wide range of colleagues, contractors and suppliers. You’ll bring a confident and approachable style, building positive relationships and engaging others with enthusiasm and empathy.
You’ll have a keen eye for detail and feel comfortable working with systems and information, ensuring records are accurate and well maintained. An understanding of how to handle sensitive information responsibly, particularly when storing and sharing employee data, will be important in this role.
Experience in an office coordination, facilities or similar environment would be helpful but isn’t essential. We’re just as interested in candidates who can demonstrate transferable skills, a customer-focused mindset and a genuine passion for creating a positive workplace experience.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.
You can also download a copy of the job description and access the link to our careers portal to submit your application.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.
The closing date is Sunday 2nd August 2026. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Wednesday 19th August 2026. We’re expecting the interviews for this role to be in person at our London Bridge office.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Caritas Coordinator
Reports to: Director of Caritas Southwark
Place of Work: Bowen House, 59 Westminster Bridge Road, London, SE1 7JE,
with hybrid working and regular travel across the Archdiocese
Salary: £35,000-£38,000
Hours: 35 hours per week, primarily over 5 days
Regular evening and weekend work will be required, with time off in lieu granted
Holidays: 34 days, inclusive of all bank and local holidays
Contract: Permanent
The Role
Community Engagement
- Developing and building strong working relationships with a diverse range of partner organisations across the Archdiocese.
- Fostering and sustaining good working relationships with parishes, clergy and Caritas Parish Representatives.
- Organising events, activities and opportunities to foster collaboration on social action initiatives relevant to our mission and strategic aims.
- Presenting and speaking at schools, parishes and partner organisations across the Archdiocese.
- Working closely with partner Caritas agencies and organisations, including the national Caritas Social Action Network.
- Deputising for the Director of Caritas at internal and external events when necessary.
Communications
- Managing the Caritas Southwark website and social media platforms.
- Monitoring and responding to communications to Caritas Southwark, including email, telephone and online.
- Developing ·publicity materials for events and initiatives.
- Writing and circulating departmental newsletters and communications.
- Working in partnership with the Archdiocesan Communications department to ensure that our communications initiatives align with and support the Archdiocesan communications strategy.
Data and Reporting
- Develop and manage a database to record and monitor the social action work taking place across the Archdiocese in line with our mission.
- Preparing research and reports on behalf of the work of Caritas Southwark and the three Commissions we represent.
- Mapping, monitoring and supporting the evaluation of activities of Caritas Southwark and initiatives working towards our aims across the Archdiocese, particularly at parish level.
Events and Meetings
- Plan and organise events, webinars and meetings for Caritas Southwark and our three Commissions.
- Organising, attending and minuting meetings of the Caritas Southwark Board of Advisors.
- Coordinate and support the organisation and publicisation of events both at the Cathedral and in parishes across the Archdiocese.
About You
- Demonstrate ·a deep understanding of, and commitment to, the principles of Catholic Social Teaching and its application.
- Excellent communication and interpersonal skills, with an ability to foster, develop and sustain close and effective partnership working with a diverse range of individuals and organisations.
- Ability and willingness to travel extensively across the Archdiocese, to work outside of regular office hours as needed, and to represent Caritas Southwark in a professional manner to internal and external audiences.
- Excellent organisational skills, able to prioritise and meet deadlines.
- Whilst a personal Catholic faith is a desirable rather than an essential requirement of this role, a sympathy with and support for the social doctrine of the Catholic Church, and a passion for advocating for social justice on this basis, will be central to the role.
Caritas Southwark is committed to safeguarding and promoting the welfare of vulnerable individuals, and expects all staff to uphold this commitment. The successful applicant will be required to undergo an enhanced DBS check.
Application Information
To apply for the role, please use the button at the top of the page to send us your CV and cover letter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster is seeking a Digital Inclusion Lead Coordinator to work with the Wellbeing Services Manager on the delivery of its Digital Inclusion service, supporting older people and those experiencing social isolation to develop the confidence, skills and access needed to participate fully in the digital world. The service supports vulnerable older adults, including people living with dementia, through one-to-one coaching, group sessions, equipment loans, and community-based support.
The postholder will work closely with team colleagues, coordinating service delivery across Westminster, ensuring high-quality, person-centred support for clients, while overseeing volunteers who contribute to the project. The role will involve working closely with internal teams, external partners, and commissioners to ensure the service achieves its outcomes and demonstrates impact through effective monitoring and reporting.
Main Responsibilities
As a Digital Inclusion Coordinator, your role will be to:
• Manage a caseload of clients, including people living with dementia and complex needs.
• Deliver one-to-one digital coaching and support.
• Facilitate digital inclusion group sessions.
• Provide device setup, troubleshooting and digital skills training.
• Coordinate referrals to internal and external services.
• Recruit, induct, train, support and supervise volunteers contributing to the project.
• Coordinate volunteer assignments and monitor volunteer performance and wellbeing.
• Ensure volunteers comply with safeguarding, confidentiality and organisational policies.
• Maintain accurate client and volunteer records.
• Produce quarterly monitoring and impact reports for Commissioners and internal management use.
• Monitor service outcomes, analyse performance data and identify improvements.
• Attend relevant stakeholder, partner and project meetings.
• Develop positive relationships with commissioners, partners and community organisations.
• Ensure compliance with organisational policies and procedures.
Service Delivery
· Manage and maintain a caseload of clients, including those living with dementia and complex needs, using a holistic and person-centred approach.
· Deliver one-to-one digital coaching sessions in clients' homes, community settings, and remotely where appropriate.
· Support clients to develop practical digital skills, including:
· Email and online communication
· Video calling and social networking
· Online shopping and banking awareness
· Accessing NHS digital services and health applications
· Internet browsing and online safety
· Provide troubleshooting, technical support, and guidance on the use of smartphones, tablets, laptops, and associated technologies.
· Support service users with selecting, setting up, and using devices, Wi-Fi connections, and digital loan equipment.
· Facilitate and support group-based digital inclusion sessions across Westminster.
· Ensure service users are referred to and access appropriate internal and external services where needed.
Volunteer Coordination
· Recruit, induct, train, support and supervise volunteers involved in the Digital Inclusion project.
· Coordinate volunteer assignments and ensure effective matching of volunteers with clients and activities.
· Monitor volunteer performance and wellbeing, providing regular guidance, supervision and development opportunities.
· Ensure volunteers comply with organisational policies, safeguarding requirements, confidentiality standards and service procedures.
· Promote volunteer engagement and recognise volunteer contributions to the success of the project.
Monitoring, Evaluation and Reporting
· Maintain accurate and timely records of all client interactions, volunteer activity, outputs and outcomes on organisational databases.
· Monitor service performance against agreed targets and key performance indicators.
· Produce comprehensive quarterly monitoring and impact reports for commissioners and internal management purposes, highlighting achievements, outcomes, challenges, case studies and recommendations.
· Gather and analyse service-user feedback and outcome data to demonstrate service effectiveness and inform service improvements.
· Attend internal and external meetings relating to service delivery, monitoring and partnership development.
Partnership Working
· Work collaboratively with Age UK Westminster teams, NHS partners, voluntary sector organisations and community groups.
· Promote Digital Inclusion services across Westminster and support outreach and engagement activities.
· Develop and maintain positive relationships with stakeholders, commissioners and referral partners.
· General Responsibilities
· Ensure all administration, reporting and documentation are completed accurately and within required timescales.
· Maintain confidentiality and comply with GDPR, safeguarding, health and safety, equality and organisational policies.
· Support organisational events, community activities and service development initiatives as required.
· Undertake any training necessary for the effective delivery of the role.
· Carry out any other duties reasonably required within the scope and level of the position.
Additional Lead Responsibilities
· Contribute to strategic planning and development of Digital Inclusion activities.
· Identify opportunities to expand service reach, volunteer involvement and community engagement.
Responsibilities of the Charity
Age UK Westminster will support the role as follows:
· Line Management & Support from the Wellbeing Manager; additional support from Head of Services/ CEO
· Induction training and briefing
· Database training
· Regular briefing/update meetings and emails
· Provision of materials where appropriate
· Regular line management supervision and support from your supervisor and team members
· The opportunity to participate in team meetings
· Internal relevant to your role and to other areas of personal and professional development
Benefits
- Basic Health Plan Scheme – Access to a health plan that helps towards the cost of everyday healthcare expenses, such as dental treatment, optical care, physiotherapy, and other eligible health services.
- Blue Light Card – Eligibility to apply for a Blue Light Card, providing access to discounts at a wide range of national retailers, restaurants, travel providers, and leisure attractions.
- Ongoing training and professional development opportunities.
- Regular management support and supervision.
- Opportunity to make a meaningful difference in the lives of older people and those experiencing digital exclusion.
- Collaborative and supportive team environment.
Person Specification
A predominance of the following are considered essential to the role:
· An understanding of Digital Exclusion and the impact it has on older people
· Ability to prioritise and manage workload
· Ability to assimilate and understand information by listening, reading and use of the telephone
· Willing to work to guidelines and standards and to take a flexible approach to work
· Ability to listen to others and to explain things clearly without jargon or being patronising
· Awareness of discriminatory practices and equal opportunity issues.
· Ability to work alone or as part of a team
· Strong communication skills (written and verbal)
· To develop and work with other and agencies; and to seek and offer support
· Willingness and interest in learning, to attend training, meetings and other community events
· Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.
· Patient, tolerant and someone who enjoys supporting people to learn new skills.
· An understanding of issues effecting older people
· Able to reflect on own performance
· Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea
· Experience of managing and supporting staff or volunteers
Desirable:
- One year experience working within the charity sector
- Mental Health and Wellbeing awareness
- First Aid Training
- Experience in designing and managing basic training materials
- Ability to speak languages other than English
The client requests no contact from agencies or media sales.