Communication graduate trainee jobs

South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education. 

We are looking for a Communications & Marketing Coordinator to join our new team as we embark on a five-year strategy to transform the way we engage and support students to help them reach their full potential.​

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South Bank students have high expectations and ambitions for themselves but lead complex lives where they are faced with the pressures of trying to balance their studies with work and juggling their lives at home. In fact, many don't identify primarily as students, but instead as carers, nurses, engineers, parents, designers, workers, entrepreneurs, apprentices, last chance learners and Londoners. 

At South Bank Students' Union we believe that a student's background and life circumstances should not put them at an educational disadvantage, and all students deserve a high-quality University experience and the chance to graduate equipped with the tools to succeed in life. This role would suit someone who shares this vision. 

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We are looking for a creative and organised individual who is able to manage multiple projects at once. The successful candidate will have experience in delivering social media campaigns, creating and working to project plans, whilst meeting sales targets and developing opportunities for income generation. They will be responsible for merchandise sales, high-impact marketing campaigns and high-quality content creation.The right person to fill this role will believe they can have a transformative impact on the students they interact with, and will be able to adapt working and communication styles as needed to build positive relationships. The role will be line managed by our Communications Manager, and play a vital role in the communications team.

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Students' Unions are fast-paced, creative environments, and we pride ourselves on providing employment and development opportunities for students and graduates who are taking the first steps on their career path. Therefore we are looking for someone who enjoys these kinds working environments and is able to adapt their approach and working styles if necessary to help others thrive.

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Commitment to Equality, Diversity & Inclusion

SBSU’s simple vision of disrupting inequality is the heartbeat of the organisation and it is this which steers its decisions, practice, and priorities. It unifies our services, and it drives our staff to remove societal barriers so that all people can achieve their full potential.​

SBSU believes that in order to truly disrupt inequality for its members, it must also strive to do this for its workforce – in short, staff must experience it in order to deliver it!​

Our Union benefits enormously from having a team of staff with a range of diverse lived experiences. We understand that some life circumstances might be more complex, and that some will have had to overcome more barriers. We value the unique perspectives that are formed by an individual’s background and believe that ‘bringing your whole self to work’ is essential for informed decision making and collaboration and paves the way for high performance so we welcome applications from all, especially if your background and circumstances are traditionally under-represented in the workplace. 

​Accessibility

We encourage applications from candidates from a broad range of backgrounds and life circumstances and want to make sure that this recruitment process is accessible to all. We also recognise that this recruitment process, and the opportunity to join the organisation, is taking place during a period of major instability and uncertainty in the wider world, so should you require support related to this process or attending a digital interview, please let us know at any point during the process.

Who are we?
Humankind is a leading national charity with a diverse range of services working with individuals and communities to meet people’s complex health and social needs, helping them to build happier lives. We are proud to successfully deliver a range of health and social care services, including substance misuse, independent living, employment and training, housing, young people, and family services.

About the role
Humankind has an incredibly exciting year ahead. In 2022, we are developing a new organisational 5-year strategy outlining our ambitious plans for the future.
To help us achieve these ambitions, we are recruiting for a Trainee Business Development Officer within our Business Development Unit.

You will support the Business Development Unit to produce winning bids for new/existing contracts and services. Previous bid writing experience is not required, as we will provide a comprehensive training programme designed to help you develop the skills needed to progress your business development career and become a fully trained Business Development Officer in 12 months.  

You will need excellent written/verbal communication skills and a strong commitment to learn and develop. You will be highly organised and self-motivated with outstanding attention to detail. Most importantly, you will be passionate about supporting people with a wide range of needs to tackle barriers to reaching their full potential. 

Please read the full Job description and person specification prior to applying for this position. Your written communication skills will be assessed during shortlisting. Please provide a full response to the requirements of the Person Specification within your supporting statement.

Visit https://humankind.careers/ for more information and to apply. The closing date for completed applications is 17th August 2022.

What can Humankind offer you?��️Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)��Annual leave purchase scheme��Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension��Death in service benefit✍️Free Will writing��Eyecare vouchers��️Blue light card discount��Fantastic learning and development opportunities, including free training courses��Work-life balance- flexible working and family friendly policies��‍♀️ Happy, Healthy You! – our wellbeing offers for our workforce��Employee Assist Programme and Humankind Support Networks

'Please note, as this is a UK based role, you will need to be living in the UK and have the right to work in the UK.'

Humankind is an equal opportunities employer
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential.We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application or would like to request a paper application, please contact the Recruitment Team 
 

WPF Therapy is looking for an experienced and pro-active administration manager to join our busy training team. You will have a proven track record of providing training administration services ideally within an education or health care service.

You will have strong people management skills and be able to work effectively with a wide range of people including teaching staff, administrators, supervisors, trainees, and students.

The role includes operational management of training administration, ensuring that our processes and practices are efficient and focused on WPF Therapy’s need to deliver excellent customer service.

This is an exciting time to join WPF Therapy as we look ahead to finding new ways to meet the needs of our clients and trainees and we look forward to receiving your application.

Work Hours: 28 to 35 hours per week (across 4 or 5 days)

Some flexibility around the start and finish times will be required to cover changing business requirements (including working on a Saturday rota)

Job Purpose

To co-ordinate and manage the day to day running of the training administration department, ensuring that the work of the training directorate is carried out in accordance with quality guidelines and operational procedures.

To provide excellent customer services to prospective and current trainees, students, and support training staff with delivery of training courses.

To support WPF Therapy in making psychotherapy training accessible to a wide range of trainees, liaising with staff, therapists in training and training supervisors to ensure the smooth running of the training directorate.

The Multi-Story Orchestra enables young people to tell their own stories through music and be part of incredible live performances.

This role will lead on recruiting and managing our young people. It will put young people’s voices at the heart of everything we do, and will enable them to create and lead our live performances. 

This is an exciting opportunity to take a key role in a small, innovative organisation and have a real impact on people’s lives through music.

You don’t need any specialist knowledge to do this job (not even about music!) You just need to be good at working with young people. The most important thing to us is working with people with the right attitude. We can provide the right person with any support and training needed.

JOB DESCRIPTION

Recruitment and management

• Managing and being first point of contact for our young people, ensuring their safeguarding and wellbeing are top priority

• Working with our Project Manager to build our school and teacher relationships 

• Recruiting new young people through our schools

• Managing our Trainee (one of our young people)

• Arranging training for our young people 

Producing

• Organising regular sessions for our young people 

• Bringing in practitioners who can work with our young people to facilitate sessions and create performances

• Being present at all rehearsals and performances as safeguarding and wellbeing lead

• Regularly evaluating the programme with our young people
   

Communications

• Overseeing all communications involving our young people – social media, performance marketing, newsletters, and blog posts etc on our website
   

Other

• Working with the rest of the team to involve our young people in everything else we do – from planning and fundraising to recruitment and project delivery

• Attending all Board Meetings, supporting our young people to attend and providing support to our young trustees.
   

PERSON SPECIFICATION 

Essential Criteria

• Having interest and experience in working with young people

• Being self-motivated and proactive

• Having excellent organisation, communication and collaboration skills

Desirable Criteria

• Youth facilitation experience

• Project management experience

The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues.

The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

We are looking for an efficient, hardworking Training and Conferences Assistant to work as part of a large team to help support the Centre’s training activity. We are a friendly and supportive team, based at bright, open-plan offices near King’s Cross (working 40% from the office, 60% from home). We host a variety of social events for our staff and support staff’s mental wellbeing. The role would be ideal for someone with strong administration experience who has experience of working in a busy office environment. We would also consider a self-motivated, focussed individual with a strong interest to develop a career within the events or voluntary sector. This role requires excellent communication and organisational skills.

Please note all our posts require candidates to have the Right to Work in the UK at the time of applying and we do not hold a sponsorship licence.

Location

The Centre has moved to a hybrid model of working (a mixture of onsite and home/remote working). Staff are working onsite for at least 40% of their working hours at the Anna Freud Centre in King’s Cross (4-8 Rodney Street, London N1 9JH).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Friday 19 August 2022.

Notification of interview

Shortlisted applicants will be notified no later than, Friday 26 August 2022. Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews

Interviews will be held on, Friday 2 September 2022.

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. Handling over 200,000 calls in 2021, the demand for this much needed service continues to grow. The team also handle thousands of emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. The team work from the office at least one day a week, although this can be more if you prefer.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.

You will have:

* Previous Customer Service experience
* Good understanding of Word / Excel / Outlook
* Previous experience of using CRM systems to process customer data
* Accurate data entry skills
* Excellent listening, oral and written communication skills
* Numeracy skills
* A confident, professional, outgoing telephone manner
* A flexible attitude to hours of work
* An ability to work as part of a team

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are now recruiting for a new and exciting coaching role to support Spear Centres in London and nationally as they deliver the Spear Programme, equipping and empowering unemployed 16 – 24 year olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

Closing deadline: 15 August 2022

RESPONSIBILITIES:

Delivery of Spear Coaching Programme

• As a coach you will support Spear centres in London and across the UK by preparing and coaching Spear Foundation group sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.

Spear Centre Support

• You will form part of a central support team that enables Spear Centres to deliver high quality, high impact sessions to young people when one of their team is sick or the centre is short-staffed.
• You will be placed where the support is needed most, working peripatetically across centres.  This could look like 2 months based in one centre or various weeks working across different centres both in London and across the UK.

Trainee recruitment

• Supporting Spear Centres to ensure that the maximum number of Spear Trainees are enrolled on each programme, through active face-to-face recruitment.

PERSON SPECIFICATION – see our attached team guide for more information about our culture and values, but here are a few things especially needed for this role

• An active Christian, passionate about personally representing the values and beliefs of Resurgo.
• Qualifications at degree level or equivalent, and a minimum of one years’ experience in training and leading groups/ teams
• Dynamic and engaging Coach with experience of, and enthusiasm for, the practice of coaching and training techniques, and a desire to develop as a coach
• Quick to build relationships with coaches and young people in new places, coaching with confidence and heart
• Heart for working with young people and commitment to transforming urban communities
• Effective interpersonal skills/high emotional intelligence with a sense of humour and fun
• You will be required to travel outside of London and potentially stay for a period of time at the centre.  All business expenses will be covered during the working week.
• Exercises initiative, highly self-motivated, flexible and a forward planner
• Good time management and organisational skills, working well under pressure with the ability to prioritise workload

WORKING REQUIREMENTS, SALARY AND BENEFITS

• Starting salary from £26,500 depending on experience, plus pension scheme
• Full-timeMonday to Friday, 9.30am – 5.30pm; 25 days annual leave plus bank holidays and gift days over Christmas
• You will be expected to regularly travel to Spear centres in London and England with all travel and other necessary costs covered.
• Excellent staff development and training opportunities, including attendance on either our Coaching Academy or ‘Coaching for Leadership’ course.
• You will be expected to attend wider Resurgo team events, and Resurgo team meetings and conferences.
• We offer an Employee Assistance Programme (a confidential support service for staff) as well as the option to take advantage of Give as you Earn (GAYE)
• A DBS check will be requested in the event of a job offer

Full Time • Fixed Term Contract: Biodiversity Data and Evidence Assistant (with the possibility of becoming permanent)

An exciting opportunity has arisen to join the EcoRecord team at Birmingham and Black Country Wildlife Trust. The post will help EcoRecord in continuing to deliver high quality biodiversity and ecological data products and services to a range of customers and users and in continuing to play a crucial role in supporting our ambition for Nature’s recovery across Birmingham and the Black Country.

The post of Biodiversity Data and Evidence Officer is an important role, for which we require someone who is highly motivated, collaborative, organised and who has great attention detail.

The role will involve assisting with key aspects of the day to day operation of the records centre, including the maintenance, management and development of core data sets.

A variety of training opportunities will be available to the successful candidate.

To Apply

Please submit the attached application form using the person specification in the job description to describe how you are suitable for this role.

For further information about the role please contact Simon Atkinson, Head of Conservation.

Equal Opportunities

We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. Handling over 200,000 calls in 2021, the demand for this much needed service continues to grow. The team also handle thousands of emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. The team work from the office at least one day a week, although this can be more if you prefer.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.

You will have:

* Previous Customer Service experience
* Good understanding of Word / Excel / Outlook
* Previous experience of using CRM systems to process customer data
* Accurate data entry skills
* Excellent listening, oral and written communication skills
* Numeracy skills
* A confident, professional, outgoing telephone manner
* A flexible attitude to hours of work
* An ability to work as part of a team

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are looking for an experienced and ambitious individual to shape, implement and lead our trusts and foundations strategy. Critical to your success will be your pro-active approach and your communication skills with colleagues both within the charity and the hospitals we work across.

You will have experience of maximising income from trusts and foundations via compelling, targeted bids. You will also have experience of prospect research, identifying and researching potential funders to produce a pipeline of opportunities. You will also need to proactively obtain a detailed knowledge of potential projects via a good working relationship with hospital and charity colleagues.

This is an end-to-end role where the postholder will manage every aspect of the grant application process, from researching potential projects and funders through to impact reporting at project end.

The Directorate of Development & Alumni Relations is seeking an experienced development professional to join our team in the role of Head of Development.

Reporting to and partnering with the Director of Advancement and closely collaborating with the Campaign Director and management team, the Head of Development will be responsible for stepping up Aberdeen’s major and legacy gift programmes and playing an integral role in our campaign.

The successful candidate will develop and manage some of our most important fundraising relationships, whilst managing the broader major gifts (£25,000+) programme, directly managing a team and working with senior staff and volunteers to build a strong asking culture and ensure University fundraising goals are met.

You will work with the Director of Advancement to create and implement a fundraising strategy which will generate philanthropic income from graduates, non-graduates, companies, Trusts, Foundations, and institutional funders. The post will be responsible for the development, implementation, and monitoring of strategic and operational plans with agreed targets aligned with our new Campaign.  You will work closely with the Campaign Director to align and coordinate with the fundraising Campaign pre- and post-public launch.

Salary will be at the appropriate point on Grade 8, £53,348 – £60,022 per annum with placement according to qualifications and experience.

Informal enquiries should be made to Catherine Wolfgang

This role is based in the UK and as such the successful candidate will be required to live and work in the UK.

The candidate appointed to this post may be eligible for homeworking on an occasional or regular basis.  For more information, please refer to our Homeworking Policy.

Should you require a visa to undertake employment in the UK you will be required to fulfil the minimum points criteria to be granted a Certificate of Sponsorship under the requirements of the Skilled Worker visa.  At the time an offer of appointment is made, you will be asked to demonstrate that you fulfil the criteria in respect of qualification and competency in English. Please do not hesitate to contact Patrycja Bromm, HR Adviser (Graduate Trainee)  for further information.

Job Reference Number:  DEV125A

 The closing date for the receipt of applications is 26 August 2022

The Directorate of Development & Alumni Relations embraces a diverse working environment and recognises the many benefits this can bring.  Applications from individuals from across all of the equality protected characteristics are encouraged.

Talent & Early Careers Advisor

Location: Stratford, London (with high flexibility)

Full-time (part-time/flexible working options would be considered)

Salary: £32,000 - £36,000 per annum

Application method: In our commitment to Equality, Diversity and Inclusion, we operate an anonymised shortlisting process. Please therefore ensure that you have completed the work history section of the application form and answered any application questions. CVs are required for all applications, however they will not be reviewed as part of the shortlisting process.

Closing Date: Sunday 21st August 2022

We're looking for a proactive and insightful person to join us within our Talent Development team. In this exciting role, you will support activity that enables CRUK to identify, nurture and develop the highest levels of potential within its people. You'll manage the design and delivery of early career programmes which aim to build a pipeline of long-term talent, and you'll design and deliver Aspire -our talent programme for colleagues established in their careers who are looking to move into managerial or senior specialist positions.

You'll have experience of, or interest in, talent identification, selection, development and early career initiatives and excellent project management and research skills. You'll be a fantastic communicator with the ability to build great relationships with people at all levels of the organisation , and above all, you'll be passionate about helping people reach their potential.

Key Responsibilities:

• Ensure the high-quality design and delivery of current and future early career talent development programmes, including Accelerate (formerly known as the Graduate scheme), Interns and Apprentices

• Own and deliver Aspire - manage the programme to time and budget, conduct regular reviews to ensure the programme delivers its objectives, and liaise with external providers as required

• Create and maintain creative and compelling communication strategies to support talent management activities

• Provide light touch coaching to those on talent and early career programmes to support their career and personal development goals

Essential Skills & Experience:

• A passion for helping people reach their potential though delivering best practice learning and career development approaches

• Demonstrable project management skills - enjoys planning, working to deadlines, and working across teams to deliver shared goals

• Strong communications skills and ability to build and maintain long term relationships with internal and external stakeholders

• Experience of designing and developing hybrid events/training delivery that creatively deliver against learning outcomes

• Emotionally intelligent with credibility to provide light touch coaching in 1-2-1 conversations to help guide individual development

What will I gain??

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, and much more.?We want to ensure that you have the best work/life balance possible, so we actively encourage a flexible working culture for all of our roles wherever possible.?Depending on your role, options for flexibility could include homeworking, reduced or flexi-hours, job shares, job splits, and core hours. For the majority of our office-based roles?you'll only be?required to work from a specific location for 1 or 2 days a week on average.?You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.???

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.?

Our Birmingham, UK Humanitarian Academy for Development (HAD) Office is actively recruiting for the position of ‘Values & Ethics Implementation Programme Support Officer’. Serving the humanitarian and international development sector and its parent Islamic Relief Worldwide, it provides much-needed training and capacity building, research, and talent development services to local NGOs, CSOs and the wider Islamic Relief family, in line with its vision, mission and strategy. It is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed.

Islamic Relief is seeking a proactive Programme Support Officer to support the work of the Islamic Relief Values and Ethics Implementation Programme. You will be responsible for assisting the team under the direction of the Programme Manager in the delivery of a portfolio of projects and initiatives that aim to embed the IR Values across the whole organisation. You are required to have personal organisation, communication, writing and research skills as well as knowledge of the international humanitarian sector.

The successful candidate must have or be:

• Educated to graduate level (masters added value), preferably in a social sciences or international development-related field
• Understanding of international development issues
• Knowledge of the Muslim charitable sector and international humanitarian NGO sector
• Knowledge and understanding of ‘Islamic Ethics’ and values implementation in matters relating to the Charity sector
• Experience of work (paid or unpaid) in the charitable sector, civil society organisations and/or international NGOs
• Experience supporting the implementation of multiple projects, meeting deadlines, and using judgment and initiative in problem resolution
• Experience in relationship building and external relations 
• Proven experience in producing updates, internal reports, and high-quality reporting
• Experience of and commitment to a participatory, supportive, open environment to ensure the learning and development of all
• Excellent written and verbal communication skills and experience of using digital communications 

For more information, please click on the Documents tab above to view the full Job Description.

Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.

For more information on the excellent company benefits we offer our employees, please visit our website.

Please Note: Interviews are expected to take place on or around 12th August 2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

HAD is an equal opportunities employer

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

The Technical Support Coordinator position is a hybrid role that requires an IT generalist who is able to assist internal staff with basic technical issues as well as specialize in both product set up as well as accounts receivable set up and invoicing in our database of record. The incumbent will be trained in all aspects of our system and will, in turn, provide assistance and training to other staff as needed. An important focus of this position will be to work within a standard set of processes that will be adhered to globally by similarly trained staff in other CASE regions. It is expected that the individuals in this role globally will form a centralized core of specialists who are able to “step in” to assist each other in order to balance the workload around the world.

The core functions of this position include but are not limited to the following:

Database and Systems Management

• Set up and manage all products in the Association Management database system relating to CASE Europe; events, research, membership offerings, sponsorship, and the graduate trainee programme, and serve as backup for product set up in the other regions.
• Create invoices (excluding event registration, corporate partner renewals and membership dues renewals) in Personify as requested by London staff and serve as backup for invoicing in the other regions.
• Act as Database Expert (Personify) for the Europe region. Work closely with Sr. Manager of Business Analytics, the Director of Data Administration, and the Technical Support Coordinators from other regions to ensure there is global standardisation of processes relating to the database. Provide a voice for the regional offices when changes are suggested.
• Work closely with the Technical Support Specialists in other regions to help balance the global workload.
• Provide database maintenance ensuring accuracy and helping to improve data cleansing processes.
• Develop strong familiarity with, and provide support and training for, CASE’s core applications (Microsoft Office 365, Adobe, Sophos, Zoom, SmartSheet, Personify etc.).

Office IT Support

• Serve as the first point of contact for CASE staff in Europe seeking technical assistance. Walk colleagues through steps to help them resolve their technical problems.
• Assist with the installation of new hardware and software.
• Assist with technology projects as assigned.
• Maintain an inventory of all IS equipment.
• Setup and maintain all IT-related equipment. Provide/coordinate repair of IT equipment as needed.
• Ensure proper recording, documentation and closure on issues. Properly escalate unresolved issues to our third-party IS support team.
• Liaise with IT support consultants in US and UK and co-ordinate work, as required, to maintain all IT systems for London-based staff. Represent the Europe region when new products and systems are being implemented, inform Europe staff of any changes and ensure they are kept up to date and trained on any new systems.

Other

• Act as data steward to oversee procedures, manage data quality, implement policy changes. Provide first line of support for Europe office staff on any Data protection queries.
• Assist in a collegial way with membership, marketing and communications, educational programmes, administrative and other activities of CASE.
• Collaborate with CASE colleagues in other parts of the world to ensure the best sharing of effective practices.
• Perform other duties as assigned by the Sr. Manager of Business Analytics.

Fiscal Management/Budget Responsibilities/Judicious Use of Resources

•  Exercises fiscal responsibility in the utilization of all CASE resources.

Liaison Responsibilities

• Works cooperatively and diplomatically with all divisions and regions.
• Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.
• Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.

Image Responsibilities

• In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics, in all activities, services, and products.

Performs other duties and responsibilities as assigned by the Supervisor.

Alternative Work Arrangements

As of January 1, 2022, CASE implemented an alternative Work Arrangement policy where, after 4 weeks of employment, eligible staff are given the opportunity to work from home up to 2 days per week and in office at least 3 days per week.

POSITION REQUIREMENTS

Education and Experience:  A minimum of two years’ experience in a similar role or an academic background in a technology-related field. Experience working in an association or non-profit preferred.

Skills and Abilities: 

• Ability to demonstrate a technical, logical thought process and the ability to stick with a problem until it is resolved to the end-user’s satisfaction.
• Proven problem-solving skills and excellent, pro-active customer service and satisfaction skills.
• Excellent attention to detail.
• An ability and willingness to undertake, and deal effectively, efficiently, and appropriately with, administrative responsibilities.
• An ability to manage small projects with ease.
• A high level of skills in oral and written correspondence with professionals and those with expertise.
• High comfort level with IT systems, and a good working knowledge of Microsoft Office 365 and management of CRM and other database systems.
• A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
• Ability to uphold a strict level of confidentiality. (CASE is a global organization that adheres to global data privacy standards.)
• A pro-active and can-do attitude, even when working under pressure and with all levels of staff.
• A demonstrated interest in advancing education in the not-for-profit sector.
• A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion.
• An understanding and interest in engaging with a broad range of cultures and countries.
• Experience in an international environment desired.
• Education-related experience a plus.
• Must have a strong customer service orientation.

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society.  Its mission is to be the home for communities of advancement professionals and to inspire, challenge and equip them to act effectively and with integrity to champion the success of their institutions. CASE defines the competencies and standards for the profession of advancement, leading and championing their dissemination and application with over 97,000 advancement professionals at 3,100 member institutions in 80 countries. 

Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni relations, development services, digital, communications, fundraising, government relations, marketing and web. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organisations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work. 

Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff.  Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.

Management reserves the right to review and revise this document at any time. This document represents a description of intended job content, and should not be construed in any way to be a contract of employment.