Communication manager jobs in bloomsbury, greater london

HOMECARE REGISTERED MANAGER

RECRUITMENT PACK

Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service.

This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women’s Centre.

Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

Salary: £34,000 - £38,000

Hours of Work: 35 hours per week

Location: Fully office based, NW1 2PY

Reporting to: Head of Homecare

WHY HOPSCOTCH HOMECARE?

o An opportunity to live out your values

o Working in a trauma informed environment

o A chance to challenge and increase the standards in Adult Social Care

o Working with a diverse and vibrant team

o Team positivity, creativity and problem solving

o A place where all voices are heard

o Daily opportunities to make a meaningful impact on those in need

o Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff

o Generous annual leave provision, including flexible working around the winter holidays

o Occupational sick leave

o Regular internal and clinical supervision with amazing therapists

o Continuous training

SCOPE OF THE ROLE

o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way

o Efficiently manage the day to day running of the Homecare charity including:

· Allocate resources and monitor performance to deliver high quality homecare to clients within budget

· Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily

RESPONSIBILITIES

o Manage the safety and quality of the service in line with legislative requirements and charity’s policy and procedures

o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. 

o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

o Be prepared to work flexibly to ensure the safe delivery of the service

o Provide a good service to clients:

o Promote the rights of each client and keep their wishes at the centre of their care and support

o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer’s wishes and promotes their dignity and privacy

o Agree appropriate risk control measures to reduce identified risks

o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

o Keep all information about customers and their families secure and confidential

Lead & Manage Staff:

o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

o Identify ongoing training needs and ensure staff are up to date with current best practice

o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

o Carry out appraisals and monitoring of staff performance

o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote Hopscotch Homecare Service:

o Attend external meetings and represent the service in a positive manner

o Participate in the growth and development of the service

o This list is not exhaustive and from time to time you may be required to undertake additional duties

o Attend all training provided in line with regulatory requirements

PERSON SPECIFICATION

Personal Attributes - Essential

o Caring and compassionate towards people in need of care and support and care workers

o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

o Exceptional team player

o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

o Professional, excellent timekeeper and reliable

Knowledge and understanding - Essential

o Excellent experience in the provision of homecare services, in line with best practice

o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice

o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services.

o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification

o Understanding of systems to maintain confidentiality in relation to customers, staff and the business

o Knowledge of health and safety matters in relation to homecare services and risk management

o Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

o Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

o Experience of care services, risk assessment and person-centred care and support

o Ability to plan and organise workloads effectively

o Good administrative skills and computer literacy

o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

o Ability to maintain clear written and electronic records and to follow statutory reporting procedures

o Experience of financial management desirable

o Ability to implement policies, procedures and instructions

Additional requirements

o Willingness to work flexibly and to keep knowledge and skills up to date

o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals

o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure

o Right to work in the UK

We would love to hear from you! 

Good luck!

About the role

We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the South West Region of England to those in the Armed Forces Community who need it most.

With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.

This role reports to the Head of Communications with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the South West Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.

With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.

About the team

The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA, with a focus in South West, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.

About you

You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Interviews: TBC

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

This Corporate Partnerships Manager role plays an essential role in helping the Fundraising Team achieve our ambitious income target, as the role will primarily support the planning, development and delivery of our hugely successful partnership with Asda Tickled Pink.

Raising over £92 million since 1996, Asda Tickled Pink has been the largest supporter of breast cancer charities in the UK over the last 29 years. It has been a major driving force in breast cancer research breakthroughs, funding life-changing services and championing vital breast awareness messaging to its customers, colleagues, and suppliers. Asda Tickled Pink works closely with two charity partners, CoppaFeel! and Breast Cancer Now, to raise funds for better treatments, vital education and life-changing support, for anyone who needs it. Together, we’re putting breast cancer awareness on everyone’s list.

As we head towards the exciting milestone of Asda Tickled Pink’s 30th Anniversary in 2026, we are looking for someone to join our team who will continue to amplify CoppaFeel!’s unique voice, creativity and perspective through the partnership to ensure we are reaching as many people as possible with our life-saving message.

As Corporate Partnerships Manager, you will support the Head of Partnerships in the delivery of all elements of the Asda Tickled Pink partnership, encouraging colleagues, customers and suppliers to fundraise and raise vital chest-checking awareness for us. You will deliver a variety of activities across the partnership, from working closely with the team at Breast Cancer Now to brainstorm and develop exciting new colleague engagement opportunities, to reviewing and signing off creative assets and communications that will be seen across Asda stores and channels nationwide.

As the day to day lead on the partnership, you will be responsible for achieving the ambitious annual target. The role will involve lots of hands-on account management to ensure that the partnership continues to be successful and works towards achieving both its ambitious awareness and fundraising objectives. There is opportunity to identify areas for growth within the partnership which would work towards achieving key objectives both for Asda Tickled Pink, and also for CoppaFeel!.

As part of the Partnerships team, you may also be required to support on the day to day delivery of other team activities, events and account management, including responding to enquiries, participating in meetings with internal stakeholders and supporting the delivery of the wider partnerships team strategy.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

Duties and Responsibilities

• Responsible for delivering the day to day management of the Asda Tickled Pink partnership , giving excellent customer service and stewardship to maximise income and strategic opportunities for CoppaFeel!
• Be a key point of contact for the team at Asda and Breast Cancer Now
• Deliver account management plans, communications plans and engagement plans for the partnership helping to achieve the partnership KPIs
• Work closely with the Asda PR and Social team, and the Marketing and Communications Manager at Breast Cancer Now to deliver engaging partnership communications
• Work with the wider CoppaFeel! team to identify, pitch and deliver new innovative projects to help us achieve our strategic aims through the partnership
• Present to Asda colleagues and suppliers about Asda Tickled Pink, CoppaFeel! and the impact that their support has
• Write and deliver a quarterly impact report to communicate the progress of CoppaFeel! projects and activities to the Asda Tickled Pink team
• Write and review copy, content and artwork for different partnership activities
• Motivate and inspire Asda customers and colleagues to fundraise for Tickled Pink
• Work with key Asda suppliers to support and enhance their Tickled Pink campaigns
• Manage incoming emails and queries from the Asda Community team as well as other colleagues and customers
• Represent CoppaFeel! in external meetings with key stakeholders alongside Asda and Breast Cancer Now
• Work closely with wider CoppaFeel! teams to provide high quality account management for Asda
• Attend and support on a variety events throughout the year including the annual Tickled Pink supplier Ball and the Yorkshire 3 Peaks challenge
• Contribute to forecasting and budgets to support the Head of Partnerships
• Support the Head of Partnerships on the delivery of different strategic elements of the partnership
• Stay alert to different trends within similar partnerships across the sector
• Support CoppaFeel!’s EDI strategy, to ensure all our partnerships are helping us reach as many young people as possible
• Collaborate with the other Corporate Partnerships Managers, the Corporate Partnerships Executive, Head of Partnerships, wider fundraising team and CoppaFeel! team on relevant projects
• Future Line Management: as the organisation evolves may take on line management responsibilities, overseeing team members and fostering their professional growth
• Keep database and other records up to date
• Willingness to work flexibly and sometimes remotely with occasional out of core hours work (time off in lieu given)

Skills, Experience and Qualifications

Essential

• At least two years’ experience working for a charity in partnerships
• Experience managing medium/large corporate partnerships, supporting or managing large scale charity of the year, or strategic giving partnerships
• Excellent relationship building skills
• Creative thinker with the ability to identify different opportunities within a project or partnership
• Experience of problem solving and implementing solutions
• Good writing skills and communication skills with an eye for detail
• Good organisational and planning skills, to manage tasks and prioritise effectively
• Strong team-player who is self-motivated, enthusiastic and passionate about working for CoppaFeel!

Desirable

• Experience of working with income and expenditure budgets
• Experience of public speaking and presenting to different groups of people, both in person and online
• Experience of working with and managing volunteers
• Experience of working on high-value fundraising events
• Experience of partnership agreements and contracts and charity law

Application information

Applications will close on Monday 21st July 9am with the aim to commence interviews on W/C 28th July.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main Benefits and Terms & Conditions

Annual Leave entitlement - 22 days and 3 days off at Christmas + public holidays, a day off for your birthday and for Kris’ cancerversary.

Benefits

• Wellbeing fund
• Employee Assistance Programme
• Access to Self Space training and 1:1 therapy
• Core working hours 10am - 4pm
• Enhanced Maternity and Paternity Leave
• Flex Friday; every other Friday off, with the flexibility of being available in the case of emergencies

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch. 

We are on a mission to champion change and celebrate diversity in classical music – do you have the skills and expertise to help us?

After ten successful years of growth, underpinned by a strong mission and successful fundraising, the Chineke! Foundation is looking for a Projects Director who will help ensure that the production and organisation of projects match their artistic ambition.

You will play an important role in the continued growth and evolution of the organisation. You will work closely with the Projects Team and lead on planning, selling and delivery. You will communicate the development of any new projects whilst overseeing the pre-existing engagements and work closely with our touring agents at Askonas Holt. Reporting to the Managing Director and working as part of our dynamic team of management staff you will play a vital role in the organisation.

Job description

Reporting to the Managing Director and in coordination with the Artistic Director and Deputy Artistic Director, you will handle the orchestra’s diary, lead on the production of projects and line manage the Orchestra & Tour Manager and our Production freelancers.

Your responsibilities will be:

· Attending all Chineke! rehearsals, projects and tours

· Working closely with the artistic team to assist on curation of programmes, keeping track of conductor/soloist invites and handling contracting once bookings have been confirmed

· Meeting with venues to generate interest in our future programmes and secure concert dates to build out regional tours around core Southbank Centre dates

· Keeping the Development Director and Marketing and Communications Manager up to date on projects and future plans

· Keeping track of our National Portfolio Organisation requirements with Arts Council and planning projects to meet our targets on the number of concerts in each category that we have committed to in each financial year

· Working closely with our important partners i.e. Askonas Holt, Southbank Centre, Woolwich Works, Royal Albert Hall

· Working closely with the Artistic Team and Managing Director to ensure that our performance plans align with our mission and 5 Year Development Plan

· Producing and negotiating contracts to engagements (conductors, soloists, with venues/festivals, tours, commercial engagements etc.)

· Contributing to a supportive and collegiate culture within the Chineke! Foundation

Join us in transforming how we use data to change young lives!

We’re on the lookout for a confident communicator and change-maker to lead engagement and adoption across our exciting new CRM programme.

As our Fundraising CRM Change Manager, you’ll play a key role in making sure our teams are ready, informed, and inspired to get the most out of our new system. You’ll work with colleagues across Fundraising, Marketing and beyond, training, guiding, and supporting them to embrace new tools and processes that help us connect even better with the young people and supporters at the heart of our mission.

You’ll help build a culture of confidence around data, drive adoption through clear communications and creative engagement initiatives, and ensure that the real benefits of the project are being tracked, reported and realised. From building training programmes and user guides to championing our data transformation team, you’ll be at the centre of it all.

This is a fantastic opportunity for someone who’s excited to work collaboratively on a project that truly matters.

If you’re passionate about helping teams succeed through change, and want to use your skills to empower young people into work and education, we’d love to hear from you. Even if you don’t tick every box, your experience might still be just what we need.

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Do you have the skills and dedication to drive excellence in social care? Then we want to hear from you.

As a Registered Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to provide exceptional, person-centred care. You will be responsible for overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take ownership of financial management, ensuring budgets are effectively managed and financial processes are followed.

You will be instrumental in ensuring the service remains fully compliant with all regulatory and safeguarding standards, maintaining the highest levels of quality and safety. As the CQC registered manager, you will oversee quality assurance measures and key performance reporting. You will also build strong relationships with internal teams, external agencies, and the wider community to enhance the support and opportunities available to the people we support.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Communications and Content Manager
Central London
Hours: 28 hours a week part time; 21 hours considered for the right candidate
Salary: £30,400 for 28 hours  (£38,000 fte)

At the Cardinal Hume Centre, we believe everyone should have the opportunity to live a full life, but we know that homelessness and poverty can wreck that potential. Too often homelessness at a young age is repeated and compounded in later years.  Our renewed vision is to increase our focus on young people, children and their families. To value every individual, nurture their potential and help people thrive.

We are looking to recruit a Communications and Content Manager to provide hands-on accomplishment of our communications and content initiatives. This is an exciting role in our fundraising team that will create and manage engaging content across various platforms, enhancing our digital presence.  The role is pivotal in highlighting the Centre’s impact, aiming to amplify the voices of young people, children and families we support.  A natural with websites and associated software, marketing and content creation, you’ll be comfortable as point of contact in a standalone role.  Bringing your experience and strong communications skills, you’ll proactively seek to continually improve yourself and the role, taking ownership and accountability of your workload.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check; a basic check applies to this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Salary exchange option

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts 

Closing date for applications: Tuesday 22 July, 9am
First interviews likely: w/c 4 August

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

We are recruiting for a new Operations Manager to take on a broader and more strategic version of an existing role, with overall responsibility for the operational delivery of our services across three office locations.

The successful candidate will oversee HR, facilities management, IT, and our volunteer programme. You will lead a small but dedicated administrative team and work closely with colleagues at all levels as part of our Senior Management Team (SMT).

We are seeking a practical, solutions-focused and detail-oriented individual who thrives in a fast-paced environment and enjoys improving systems, processes and ways of working— especially within a charity context and with limited resources. You will be confident working with a wide range of internal and external stakeholders, including major City law firms who support our pro bono work.

To apply, please share your up-to-date CV together with a cover letter of no more than two pages of A4, setting out how you meet the person specification and why you would like to work with South West London Law Centres.

Please note that applications without a cover letter will not be considered.

The closing date for the post is 29 July 2025 by cob 5 pm with interviews soon after. If you would like to have a brief informal chat to discuss the role, please contact us.

About WA-UK

The Welfare Association (WA-UK) is a UK registered charity supporting transformative development projects and humanitarian relief interventions to empower and benefit Palestinian communities in the West Bank, Gaza and the refugee camps in Lebanon.  WA-UK partners with Taawon and its network of local Palestinian organisations and international actors operating in the region.  WA-UK projects in the sectors of health, education and development are the outcome of a locally led needs assessment exercise and are designed in consultation with its partners and implemented by local actors.

WA-UK is governed by a Board of Trustees.

Job purpose: We are seeking a motivated, experienced Communications, Community Development and Support Officer to join a dynamic team to deliver WA-UK’s objectives. 

The appointee will develop and manage WA-UK’s Communication & Community Development strategy in coordination with the Fundraising Officer, the Programmes Officer, and in partnership with Taawon.  We’re looking for a team player who will devise communication strategies and produce content that informs and inspires multiple audiences including supporters, donors and other stakeholders.  You will set outreach targets, play an integral role in advancing campaigns – off-line and on-line – to advance the objectives of the charity and actively manage the website.  The post-holder will also provide administrative support and ensure the smooth running of the office

Duties & Key Responsibilities

Communications, outreach and community engagement

Guided by WA-UK’s objectives and strategic priorities and working in collaboration with its key partners:

· develop and lead on implementing WA-UK’s communication and community development strategy;

· produce content that informs and generates knowledge for the benefit of multiple audiences including supporters, donors and stakeholders; and utilise different mediums through which to disseminate that content;

· set outreach targets and grow and diversify the charity’s audience;

· devise and manage campaigns (offline and online) to advance WAUK’s objectives;

· regularly update website content (including quarterly e-news), WAUK Facebook page, X, Instagram profiles, LinkedIn;

· liaise with Taawon to coordinate messaging and appeals as and when necessary;

· maintain and update mailing lists;

· with the fundraising officer, promote the charity’s public profile (directly and indirectly) including through participation in multiple fora and with other stakeholders, charities, NGOs operating in the humanitarian space;

· promote opportunities for grassroots initiatives to engage with WA-UK.

Support and reporting

The appointee will:

· provide support to the programme officer and fundraising officer as and when needed

· provide the board with regular updates on the implementation of the communications and community engagement strategy

· contribute to the production of reports issued by and for the board including the annual report.

Administration

The appointee will be responsible for:

· basic book-keeping;

· monitoring and processing donations (digital and postal), responding to donors and updating databases;

· answering calls & inquiries including by email and post;

· general office admin tasks such as filing, maintaining office supplies.

Person Specification

Qualifications

We seek an appointee with strong literacy, numeracy, and analytical skills, backed by critical

thinking, problem-solving, and effective communication skills, demonstrated through relevant

qualifications or experience.  You will be a team player who is proactive, driven and ambitious to excel with good attention to detail. 

Essential experience

· a track record as a communications officer in the development sector.

· experience conducting research and drafting content on development related matters for a diverse audience.  

· experience creating digital content – written and visual – for different purposes such as appeals and news items.

· a successful record of working in a team including with partners based overseas.  

· proven ability in developing professional networks, partnerships, and external representation.

Essential knowledge and skills

• excellent team-working skills.

• excellent drafting skills and an ability to convey key messages clearly and concisely.   

• excellent communication and reporting skills. 

• advanced computer skills in MS Office, especially Excel and Word.

• attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.

• excellent numeracy skills.

Personal qualities and competencies

• strong interpersonal skills.

• be driven, proactive, focussed, and able to spot and create opportunities.

• strong organisation/planning skills and ability to plan and deliver against targets

• strong time management skills and ability to prioritise, multi-task and work under pressure.

• ability to deal with information confidentially and respond with sensitivity.

• ability to resolve differences and negotiate to accommodate difference.

· Arabic language skills

Personal attributes and other requirements

· ability to work weekends/evenings on occasion to support events and other activities in the UK, and to travel overseas where necessary.

· commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

· commitment to anti-discriminatory practice and equal opportunities.

· ability to apply awareness of diversity issues to all areas of work.

· able to work flexibly in emergencies and meet deadlines.

· a commitment to WA-UK’s vision, mission and values and a passion for empowering Palestinians.

· commitment to abide by organisational policies, codes of conduct and practices.

· commitment to treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at WA-UK.

Trusts and Grants Fundraising - Tasks and Responsibilities 

• Research and identify new trust and foundation prospects.
• Draft and submit high-quality funding applications and reports.
• Maintain a calendar of deadlines and stewardship activities.
• Record and track pledges, donations, and grant income.
• Ensure that all reporting is completed in a timely and professional manner.
• Work closely with the Education and Operations teams to ensure they have all the information they need to deliver work related to restricted funding.

Fundraising Administration

• Maintain accurate records in Salesforce and ensure data integrity.
• Reconcile income records with the finance team.
• Process donations and Gift Aid claims.
• Support income tracking and reporting.

Supporter Care

• Ensure timely and appropriate donor thanking.
• Respond to supporter queries via email and phone when needed.
• Assist with donor communications and stewardship planning.
• Working with the Comms and Operations Teams to assist with fundraising marketing, website and social media content.
• Working to consolidate and grow our group of recurring donors.
• Support with processing payments and donations online, in-person and over the phone, depositing cheques and cash donations.
• Help manage the stewardship calendar for major donors throughout the year.

Events Support

• Help coordinate logistics and communications for fundraising events.
• Track income and pledges from events like the Annual Lunch.
• Support with ticketing, invoicing, and donor follow-up.

Collaboration and Compliance

• Work closely with colleagues across fundraising, finance, comms, and operations.
• Ensure compliance with GDPR and data protection regulations.
• Contribute to a positive, collaborative team culture.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Good time keeping skills - Essential

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate weekly team meetings with minutes and feedback any internal and external changes

• This role will be considered a key worker role

• Understanding of safety planning and de-escalation

• Experience of working with challenging behaviour

• Keep minutes of all meetings attended and feedback to the wider team

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Considering each person as an individual

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery

• To attend all mandatory training including safeguarding and GDPR.

• Providing advice, information, practical and emotional support to clients

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Engaging with clients to show empathy, inspire hope and promote recovery

• Establishing supportive, empowering and respectful relationships with clients and carers/ family

• Maintaining accurate records, detailing interventions

• Ensuring that outcomes, outputs and impact are recorded

• Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Actively participate in training and development

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

About us

Balance is a creative and socially progressive charity in SW London looking for someone whose professional approach aligns with our values of Indepence, Empowerment, Partnership, Recognition and Sustainabilty. We are a growing business running strength based and person centred services across SW and Central London. 

About you

You will an enthusiastic and and independent creative professional with an ability to collaborate across our departmenal disciplines to shape our voice and public profile across a range of audiences. You may be an experienced professional looking for a move to the charity sector, a recent graduate looking for an opening to test your knowledge or someone with a commitment to transformative change and social inclusion for people living with a disability. 

If this is you we would like to hear from you.

About the role

Position: Communications Lead

Based: Flexibly from home and our corporate headquarters in Kingston upon Thames

Your Hours of work: Will be part-time based initially on 22 hours per week

Salary: £34,818 per annum paid pro rata based on a 22 hour working week.

Other Benefits include the following:

• 3% employers pension contribution
• A commitment to training and continual professional development
• Access to annual season ticket loan
• Flexible working
• Access to Blue Light Discount Card and other discount schemes
• Cycle to work scheme
• Free employee assistance programme
• A day off for your birthday in addition to a generous holiday allowance

How to apply: Please apply submitting a CV and Suporting Statement adressing clearly each area set out in the Person Specification.

About the Role

Its purpose and associated values

• Building partnership through training, insight and support across the charity’s functions in respect of its promotion, marketing and communications.
• Work with the charity’s leadership to build professional communications and social media outputs to widen our market position and business sustainability.
• Developing resources, templates and content that will empower our staff to work more independently to shape the public narrative of their work and its impact.
• A commitment to communicating and marketing a public narrative that show cases the charity’s work in empowering the people who use its services to live independent and validated lives.

Main Responsibilities of the Job

• Generate (or work with our managers to generate) engaging and accessible content for the charity across a range of digital and social media platforms.
• Lead on the collection and development of stories, as well as other content showcasing the quality of our work and its impact for those using our services.
• Work with colleagues to plan and coordinate communications around key milestones, launches, campaigns and events.
• Coordinate general communications and engagement planning with corporate and operational managers.
• Support the development and implementation of a communications and influencing plan as part of the charity’ corporate planning and strategic review process.
• Work closely with the charity’s corporate leadership to align messaging and communications activity across the business to help shape our working culture and values-based approach.
• Create compelling stories about what the charity does and the difference it makes in the lives of people who benefit from its services.

Analysis and data interpretation

• Provide overview and reporting on performance analytics related to the charity’s digital and social media outputs. Particularly against any benchmarks set at the commencement of any given financial year.
• Identify opportunities and development priorities for targeted and/or generic media output against any valuation of our performance metrics as reported above.
• Provide access and guidance on analytics and data metrics for departmental managers and leads to help shape future messaging and content generation.

Development Support

• To work closely with the charity’s leadership, its managers and operational leads in shaping our communications messaging and output.
• To design training and support to grow internal capacity across the charity in how to get the best out of our communications and social media tools.
• Monitor departmental social media and communications output and help shape their approaches to messaging what their services do and to whom.
• Develop plans, campaigns and promotional activity based on an understanding of the charity’s values, it target audiences and its strategic priorities for growth and sustainability.

Behaviours and Values

• To provide meaningful support to the organisations outward facing and public activity, promoting both its person-centred and strengths-based approach to its work.
• Maximise their role to facilitate the inclusion of people using our services in shaping a public narrative of their lives and the positive contribution they make to the communities in which they live.
   

Communication

• To model professional and effective communication skills professionally with all internal and external partnerships, representing the charity and its corporate position at meetings and events when necessary.
• To demonstrate flexibility in communication style as appropriate for different audiences, including the people we support, their families, internal colleagues, and colleagues from our Health & social care partners. Showing an awareness of people’s communication needs and adjustments that may need to be made.
• To demonstrate and model a consistent professional approach in communication via the multiple tools related to their post.
• To be a great listener including demonstrating a proactive approach to supporting a range of stakeholder in expressing their wishes and views.

 Additional responsibilities

• To demonstrate continued commitment to own personal development and learning.
• To attend reviews and meetings as required, and chair meetings where necessary.
• To maintain confidentiality and to ensure that access and sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.
• To work in accordance and support the implementation of Balance policies, procedures, values and commitment to equality and inclusion.
• Any other duties commensurate with the grade of the post, as may be required from time to time.

The Caring Family Foundation (TCFF) is dedicated to improving the lives of women, with children at the heart of all that we do. We are a grant-giving organisation with projects both in the UK and in Brazil. In the UK, our work is focused on tackling child poverty and domestic abuse.

The successful candidate will have the opportunity to work as part of a small, committed team in a fast-paced environment. The role will involve the management of TCFF grants, contribution to its strategic objectives, and the planning and implementation of communications’ events.

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Responsibilities

• In close collaboration with the Senior Project Manager, to manage the delivery of grants, ensuring that they are in line with TCFF’s objectives, values and criteria.
• To monitor grants closely and ensure regular and accurate reporting.
• To maintain records of all grant reports, awards and applications, and to monitor milestones.
• To build close working relationships with grant partners.
• To prepare grants financial overviews in keeping with the agreed annual budget.
• To develop strong Monitoring, Evaluation and Learning frameworks, in collaboration with TCFF’s data agency.
• To develop and maintain a strong network of community partners, government agencies, and other relevant organisation to enhance synergies, increase TCFF visibility and credibility.
• To lead on planning and implementing visits to grant partners with the TCFF Communications’ team to capture TCFF’s work.
• To keep informed about developments in TCFF’s fields of work and collaborate with the Senior Project Manager on the strategic direction.
• To keep informed about government and other stakeholders’ best practices, research and legislation related to our fields of work.

Qualifications, skills and experience

Essential

• Educated to degree level or equivalent qualification/experience.
• Minimum of 5 years of experience working in charity programme management.
• Solid experience in overseeing grant budgets and Monitoring, Evaluation and Learning frameworks.
• Strong understanding of trauma-informed care principles and culturally responsive approaches to serving diverse populations.
• Excellent interpersonal and communication skills, with the ability to build rapport with beneficiaries, staff, volunteers, and community partners.
• Proven ability to prioritise workloads, meet deadlines and work in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• Team player with a flexible and collaborative attitude.
• To have or be willing to obtain an enhanced DBS certificate.
• Commitment to the mission and values of The Caring Family Foundation, including a dedication to social justice and equity.

Desirable

Bachelor’s or Master’s degree in a related field to TCFF’s work.

Proficiency in using Salesforce and Canva.

Location:

Mayfair office (no hybrid working)

We're looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.

£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

al health rehabilitation units for young people aged 18-25 who may have experienced a mental health-related hospital admission. The aim is to support young people to gain and develop the necessary skills for independent living and to manage transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services.

Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.

The successful candidate will deputise for the Service Manager when required. This includes direct line management, leadership, coaching, and supporting Specialist Support Workers, Support Workers, and Waking Night Support Workers. Responsibilities also involve ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead's Policies and Procedures.

The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Support the Service Manager in driving operational activities within your service area, ensuring clear, relevant, and challenging objectives and ongoing performance tracking.
Successfully lead and motivate your team, championing and maintaining a positive local culture within the service.
Build supportive, trusting relationships with young people and create a welcoming and positive atmosphere.
Prioritise the prompt filling of voids and the reduction of arrears and bad debts.
Continuously work to improve staff competence, ensuring proactive ownership of staffing matters, swift resolution of conflicts, and effective management of issues.
Facilitate transparent and effective communication flows between management and frontline teams.
Lead on casework management, ensuring that risk assessments and support plans are regularly updated and dynamic.
Promote partnership working to maximise opportunities and positive outcomes for customers.
Monitor and maintain creative and ambitious plans for customer involvement.
Support the Service Manager to prepare for quality visits, using Look Ahead's local indicators to monitor performance, set targets, and implement action plans to maintain high-quality services aligned with local and national standards, and funder requirements.
Assist the Service Manager in producing and submitting monthly management reports to the Performance team, ensuring data on local KPIs is accurate and current.
Develop and maintain strong internal management relationships with other departments and functions within Look Ahead, ensuring best practice sharing and supporting initiatives for organisational improvement.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and engaging with others; actively participates in local activities to promote customer involvement and inclusion.
Able to lead and motivate staff transparently and consistently.
Exhibits warmth, friendliness, and an open approach.
Prefers working collaboratively within a team.
Calm and resilient under pressure; does not allow emotions to negatively impact judgement.
Practical, logical, and naturally well-organised.
Thrives in environments characterised by change, diversity, and dynamic challenges.
Confident with high levels of self-esteem.
Respectful, articulate, and sensitive in communication style.
Motivated towards excellence, continuous improvement, and demonstrates a proactive, 'can-do' attitude.
Capable of positively managing challenging and diverse behaviours.
Able to advocate effectively for young people across professional and community settings.
Confident using IT systems such as SharePoint and the Microsoft Office suite.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.